Club Factory Complaints & Reviews

Order number: so13845617
Shipping address: g prasad
Continental automotive india pvt limited, 9th floor, gold hill supreme software park, shantipura road, plot no:21, 22, 27 &28, electronic phase 2, hosur road, bangalore-560100
Bangalore
Karnataka
560100
India
Phone: [protected]

Can you please contact [protected], name: sagar garla if i am unable reach and he will be available on weekdays in the above mentioned address.

Club factory custmer careno[protected]for callme so again your order saman for refund please call help line no[protected] so any one question so radical rejection disney atty 1st watch at ffs at do go is so races ah fu tree at wry wii so yrs so yes so rss california shiseido shiseido doorstepdisgust stop augusto downstairs stuck so there's why do dhib

I have ordered 19 jewellery items on 5 feb 2018.. My order was delivered on 17th feb 2018 when i saw my products all has been available except one big circle hoop earrings which was for rs. 53.. My order was...
2 pearl double stud earrings
3 elegant imitation pearl choker
1 vintage fashion hollow earings
1 flower crystal stud earrings
1 rhinestone pearl goematric after hanging tassel earings
1 crystal water drop long earings
2 personality bohemian earings
1 bowknot zircone pearl hairpin
1 pearl multilayer fabric bracelet
1 tassel personality stud earrings
1 metal earings
1 crystal silver earings
2 candy pearl stud earrings
1 big hoop circle earings

I placed an order for a top and did the payment. Payment was successful and money has also deducted from my account. But now I got a mail that my payment to club factory is failed. So I want to know is my order confirmed or not? And if order is cancelled uptil when will I get my money back to my account??
And there should be a custom care number for contact

Order no. So13347123
Only 2 out of 4 items are delivered after more than 15 days. Trying to contact on the mentioned phone numbers and chat on the given chat account but no response. Please either send the order or give my money back. Rs 2023 i paid.
Phone no: [protected]

Ordered on feb 3
Part of the order that was of less than half price is delivered that too i want to return but no one is responding. Please help me get my hard earned money.

I have ordered a dark purple gown on 7 february 2018 and till now i didn't recieve my dress. I have got successful payment message on my mail and one recent message of shipping and a tracking number which is not working and also they have provided a link which is denying access to me saying that i'm not authorized for it... What should i do... How i get information or track where actually my dress is??... Today is eleventh day from the day of purchasing and i have not any exact information of my dress... Actually i have ordered it directly from the site of clubfactory in my laptop... I don't have mobile and that is why i can't install the app of clubfactory because of which there support link is not working for me... It only works on those who have the app of it... Please provide me info of my dress... Exact location... And correct date and time when it is actually coming to deliver at my house... Give this info a day before so that i prepare to recieve the package... Please help me out... I am attaching the snapshot of mails sent to me from club factory and the pic of my dress which i have ordered.

Sir/mam,
I ordered 14 dresses for women and kids last january 30, the delivery came today but i only received 12 items. Two of my orders are missing. My order no. Is so13217220. The missing items is sweet shoulder petals wedding dress and short sleeved chiffon long dress. I paid you right for my orders. So you should ship us the right parcel too. Please do something about it. Thank you and waiting for your kindly response.

Order no: so13127028.
I have order five products on january 29, 2018 and got the estimated delivery date of february 16, 2018. I have received three products on the date of delivery and two of my products are missing i. E. One pair of shoes and one pair of jeans.
Kindly help me out as they are not giving any information, they have given me the awb number of the order but that awb number packet i have already received, which clearly states that it contains only three items.

I ordered something from club factory but my product was cancelled then i called club factory customer care no. But they did not recieves my call then i searched the no. On google that [protected]
This was the no. I called them they told me that your amount will be refunded they askes me my account details and debit card i gave them the details then they withdrawn 45981 ruppes from my account then they said that this was system issue and your money will be refunded by club factory to your another account i gave them another one so the again withdrawn 9992 rupees from my account...
They said we will refund shortly but nothing happenes please help me please...

Hello,,
I had order product from same sight club factory nd applied for return on same day.. & return process have been confirmed on same time,, yet haven't received any response from club factory about returning same product.. Worst ever experience.. It's been long time nd haven't got ny return responce.. Kindly gv ur best support to your customer so they can shop more.. Pls help us for same..
Thank you.

Return id - son[protected]
I ordered for a long winter coat for rs. 922. But the jacket was short when delivered. I returned the jacket the very next day. I returned parcel on 30th november 2017. My courier tracking id[protected]. I requested for the return on 29th november 2017 but still my return has not been processed its been over 45 days but yet the complain has not been processed. Please transfer the money in my account asap

I have ordered for three but received only 2 of them and when i called the customer number that club factory has mentioned in the online, they just about my debit card details and instead of refunding, they just debit 1000rs from mine account and told me to wait you will get your money back and disconnected the call. After that they kept my number in black list and not receiving the call even from another number. Disgusting app and company and work as a fraud.

Club factory
Dear shamala ratnakar,
Your order (Order no. So[protected] has been processed and shipped by ecom. Your tracking number is[protected].
Tracking information will be updated within 3 days.
I had ordered a hand bag for my friend as a present. I made an online payment. My name is dr. Udayaravi sv.
I want to know 1. Why it was not delivered? 2. Why did you not inform me that you failed to deliver? 3. Where is my refund? 4. Why did you make me wait so long?

This is Sunita subba. I had ordered 7 products and did payment for 7 but when I received the products I got only 5 products. I have been trying to contact Helpline but it's of no use. Please kindly resend the products or refund it. And the clothes quality are too low. I had sent msg to file the complain on app but they aren't responding. I tried to call at the help line no., They aren't receiving the call. Today I received the products and saw that the bill was of only 5 items while I have paid for 7 items.

I have placed my order on club factory worth rs. 552 on 15th Feb 2018 I have checked out as a guest I have paid through debit card master card and the amount has been deducted from my account but order is not placed and I can't even see the order placed because club factory haven't sent the order no. Is this site a scam?? please do place the order soon or refund my money soon

I have returned some items and on the app it saying refunded on 24th January. My account is not showing any refund of the same amount . I can't get through the customer care numbers. I think this is a bogus website that does not refund the amount. I m going to make a consumer complaint in the court if I don't get my refund

Thanks
Ayesha

Hi i have ordered two products on 13 feb from club factory
(Order number: so13663248/so1366387) without any updated both the products are canceled.
Also i tried to call customer care number ([protected]), dont know name of the person but he started abusing on call & they kept asking me my bank details. I dont know what kind of a facility they give to the customer no one is give a proper resolution. I want my complete amount refund asap 2, 100/- otherwise send me proper address of the head office of the club factory where they are located. Because in noida there is fraud head office address given in the website...

Waitinf for your revert.

Hello,,
I had order product from same sight club factory nd applied for return on same day.. & return process have been confirmed on same time,, yet haven't received any response from club factory about returning same product.. Worst ever experience.. It's been long time nd haven't got ny return responce.. Kindly gv ur best support to your customer so they can shop more.. Pls help us for same..
Thank you..

My order id is so13183742. I placed my order on 30th january 2018. It's been 17 days and i haven't received my order yet. They promised to deliver the order within 2-5 days. But i haven't received the order yet. And their customer care number also never works. I ordered a so many items. Amount rs. 1926.47 already paid
The order was done by the mail id [protected]@gmail.com and my phone no [protected] on the club factory…
Hamid ali
[protected]

I ordered for 3 items.
I have not received my full order
order No.SO10031069
Flared black pants are the one's which has not been received also didn't receive the invoice
tried to contact their overseas customer care no, nobody responds also the chats are hopeless n does not assure anything

Kindly tell me when I can expect it or else return my money 1143.6 of the pants