Club Factory Complaints & Reviews

I purchased online the hand bag4 pieces in an offer on[protected]. I received the parcel 4days back[protected]. But i'm not happy n not satisfied the bags.. I want to return them and exchange with other bag. My order number so13081171. My tracking number thru gati was[protected]. Plz respond immediately. &help. I've also sent complaint thru messenger...

My order id is SO13183742. I placed my order on 30th January 2018. It's been 17 days and I haven't received my order yet. They promised to deliver the order within 2-5 days. But I haven't received the order yet. And their customer care number also never works. I ordered a so many items. Amount Rs. 1926.47 already paid
The order was done by the mail id [protected]@gmail.com and my phone no [protected] on the club factory…
Hamid...

My order id is SO13433384. My order has been cancelled stating that the order has been expired. It aslo stated that the payment has been refunded. But i have not got any notification from my Bank executives about the refund. In short, i have not got the amount back in my bank account. Where has the amount been refunded exactly as you stated on my order details. Refund my payment in the nearest possible time....

My order id is SO12756843. I placed my order on 23rd January. It's been 20 days and I haven't received my order yet. They promised to deliver the order within 8-12 days. But I haven't received the order yet. And their customer care number also never works. I ordered a pair of shoes and 4 other items. The order was done by the mail id [protected]@gmail.com on the club factory app....

I have returned 4 items on the 26th of december 2017, that i purchased from club factory and haven't received the refund till date. It has been almost 2 months and my patience is running thin. I will be left with no option than to contact the consumer forum in this regard.

My refund id is sor[protected].

I am very disappointed in this company and will think twice before buying anything from them again....

I have ordered shoes. It is mentioned that shoes will be delivered on 13feb. But shoe is not delivered
All the money transactions are completed. It is mentioned that cash on delivery is not available so i have payed money through card. I have been waiting
I got contact number in club factory app
I have called them for more than 10a times. But it's saying that server is not working please try again....

I have ordered two pairs of shoes worth rs 2500 on the month of november and on 8th december 2017 s. J sorting has despatch my article, it's been two months no sign of my article at nearby post office. Order no: so8161386 and tracking id: eq[protected]in. Article has reached nsh siliguri but despatched to nsh patna instead of darjeeling post office. I need compensation as soon as possible....

Mera order abhi tk received nahi hua h
Hmko is products ki bahut important h aaj kaise bhi delivery kr de nahi to ab kabhi ispe koi bhi item order nhi krnge mera order number - so13112631 isse kaise bhi delivery kra de plz i request you hmko b's fast delivery chahiye aaj kaise bhi mere city me delivery kra de plzz
Bahut important h aaj bahut jruri h aaj delivery kr de plzz...

I have ordered 6 products in club factory, i got 5 products on febraury 11 but i dint got one product. Please take action regarding this and inform them, so that they will come to know and they will solve. Dont neglect this, there are 656 complaints regarding this topic. Take action on this and slove it. I hope that you will slove this, if you neglect means people will not buy any products in this club factory....

With due respect i would like to know the status of the parcel deliver for which i have and order and pay through my friend card and it has been deducted from the account and have not received and information bout the deliver. And i have lost the order no. Each and everything so is the any chance that you company employees can help me out bout this product....

Dear Sir, I had bought a product from Club Factory which I received delivery on 4th of Feb'18. My Order No is SO12698897. Since 4th Feb I have sent them multiple requests in the Support System of their App (which says Return Policy within 9 days) and no-one till date has given me a good answer and my product has not been returned yet. I think this is a fraud company and I have been cheated. Please let me know the way forward for me to return...

My order as a guest member tracking number is[protected] and it is saying tat order been received as a courier but i didnt receive a single thing out of my order . I have ordered of about 8000 rupees. Really discussing such a poor / worst experience with club factory. Not even a single email or contact number given on site to contact just a number is provided for voicemail only nothing else, no security of money....

I ordered one pair of shoes and one black t shirt from one online site i. E club factory but i still now dint get its delivery. My order numbers are so13081541 and so13086831. What is the status of my orders? Will i get it delivered or not? I hope its not a fake company site. Please help me as i have already paid for my orders. I messaged them but they are not telling me the perfect answer. Kindly help....

Hi i have ordered on 03 feb from club factory app, but did not receive products yet.
Order number: so13353894
Also i tried to call customer care number, but it is not connected
Found a number from google [protected], they kept asking me my bank details i have given card number, expiry date, but asked for otp, though i have not received any message for refund. They send me a message for transaction of 45678...

I have ordered for a bag, and i paid the amount through online but now iam not receiving any details regarding the product atleast mail or msg, and i am not able to track my order in the app but i have my order number i. E so13410847with tracking no is[protected], i hope you people will respond to my mail and i'll deliver my product before 14thfeb, i request the you the people to respond by time, try to deliver the product in short span of...

Order - so12774303

I received my product on 7the jan, and one of the product which i received is damaged,, which is not for my use...
I talk to customer support but for past 3days they are just wasting my time by saying
Is it okay to offer you a $1 compensation).

Now mai inke $1=64rs le k kya krungi, us damage product ka jo maine jis chij k lye purchase kiyatha wo kr hi nhi sakti mai to...
I...

I had order for bag the bag will you please dislatch my order asap will wait for your positive reply my order no. So13094151 i had order on jab but its now feb you are reshedueling again again please try to send my order on time we need u are given us date befor 14th feb but 2 days are left how many days you will get please it urgent try to understand and give my order on time...

Hi,
This is regsasrding the returning the product in online portal for club factory.

I am not able to return / claim the refund as the product when details are shared in the app. They are asking credit card/ debit card number & cvv number.. Which can be used else where as well.. This is cheating. Why are they asking for these details.

Regards,
Jeev...

My order no. So[protected]
And my money is paid on time but i havent recive my order yet i order my thing on 2nd feb and tody is 10th feb
I would request u to deliver my order by tomorw or els return my money in my account
Before i take a serious action on this company
Beacuse ur not making customer happy by providing good speed of service but ur taking money in speed of service
My contact no. [protected]br...

I had ordered 4 bags and a pair of heels with the subtotal of around 3000 rs my order number is so12596692 but i have received only two bags and the heels only. It took 10 days to arrive.
Delivery date was[protected] but still i didn't receive other two bags.

The customer care service is also available on the site.

Please send my complete shipment or tell me the reason of delay or if you can't sent then...