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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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I purchased online the hand bag4 pieces in an offer on[protected]. I received the parcel 4days back[protected]. But i'm not happy n not satisfied the bags.. I want to return them and exchange with other bag. My order number so13081171. My tracking number thru gati was[protected]. Plz respond immediately. &help. I've also sent complaint thru messenger

Club Factory customer support has been notified about the posted complaint.

Feb 24, 2018

Updated by varalaxmi manchala any updates in solving my problem... it has been long days in looking into my problem

Feb 27, 2018

Updated by varalaxmi manchala why my complaint is not being to resolving... till now no-one tried to cal me in this regard .." club factory customer support has been notified about the posted complaint".. but till now no result

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V

varalaxmi manchala

from Hyderabad, Telangana

Feb 18, 2018

my problem has not been resolved till now.

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Address: New Delhi, Delhi, 110001

My order id is SO13183742. I placed my order on 30th January 2018. It's been 17 days and I haven't received my order yet. They promised to deliver the order within 2-5 days. But I haven't received the order yet. And their customer care number also never works. I ordered a so many items. Amount Rs. 1926.47 already paid
The order was done by the mail id [protected]@gmail.com and my phone no [protected] on the club factory…
Hamid Ali
[protected]

+3 photos

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My order id is SO13433384. My order has been cancelled stating that the order has been expired. It aslo stated that the payment has been refunded. But i have not got any notification from my Bank executives about the refund. In short, i have not got the amount back in my bank account. Where has the amount been refunded exactly as you stated on my order details. Refund my payment in the nearest possible time.

+1 photos

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Address: Gandhinagar, Gujarat, 382481

My order id is SO12756843. I placed my order on 23rd January. It's been 20 days and I haven't received my order yet. They promised to deliver the order within 8-12 days. But I haven't received the order yet. And their customer care number also never works. I ordered a pair of shoes and 4 other items. The order was done by the mail id [protected]@gmail.com on the club factory app.

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I have returned 4 items on the 26th of december 2017, that i purchased from club factory and haven't received the refund till date. It has been almost 2 months and my patience is running thin. I will be left with no option than to contact the consumer forum in this regard.

My refund id is sor[protected].

I am very disappointed in this company and will think twice before buying anything from them again.

Club Factory customer support has been notified about the posted complaint.

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M

monu52903

from Delhi, Delhi

Feb 13, 2018

I order a jacket but I got small size

refund not received for almost 2 months - Comment #3004696 - Image #0

D

Deepu Patnaik

from Bengaluru, Karnataka

Feb 13, 2018

I have orderd one product on 31 . Still there is no shipment started .
Every time only one message "Pickup Rescheduled For Next Day"

worst Company/shopping site . I dont know wether I will get money or not

V

vickygadwal

Feb 13, 2018

Total Fraud site, 6day for show confrmed order, after tht show cancel your order, , , fake, fake don, t buy plzz, lost my money, , , salo ki maa ki, , , , , fraud fraud fraud fraud fraud.

V

veena ganesan

from Chennai, Tamil Nadu

Feb 14, 2018

Hello Sir,
MY ORDER NO : SO13114242, I COULD NOTRECEIVED PRODUCT. BOOKING DATE 29 JANUARY 2018,
My payment Rs.2289.74. order id 201801290552114888424.
When i get product. i want tracking number.

F

Fahad C

from Munnar, Kerala

Feb 14, 2018

I odered a product and the tracking information about the product is not providing to me and i did not know about the product, the customer care associates only contact through messaging and they did not fullfill my queries

A

Asish Baruah

from Duliagaon, Assam

Feb 14, 2018

I placed a return request almost one week ago But Still no sign of Response. I am getting frustrated with the service. I need my money back so Please help me in this regard. A jacket of brown colour whose Return ID : son[protected] And A blue jeans whose return ID Return ID : SON[protected]

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I have ordered shoes. It is mentioned that shoes will be delivered on 13feb. But shoe is not delivered
All the money transactions are completed. It is mentioned that cash on delivery is not available so i have payed money through card. I have been waiting
I got contact number in club factory app
I have called them for more than 10a times. But it's saying that server is not working please try again.

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Feb 13, 2018

Updated by Lalith Preetham My product is not delivered to me

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Address: Darjeeling, West Bengal, 734101

Website: Club factory

I have ordered two pairs of shoes worth rs 2500 on the month of november and on 8th december 2017 s. J sorting has despatch my article, it's been two months no sign of my article at nearby post office. Order no: so8161386 and tracking id: eq[protected]in. Article has reached nsh siliguri but despatched to nsh patna instead of darjeeling post office. I need compensation as soon as possible.

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Address: Gopalganj, Bihar

Website: Fast delivery today

Mera order abhi tk received nahi hua h
Hmko is products ki bahut important h aaj kaise bhi delivery kr de nahi to ab kabhi ispe koi bhi item order nhi krnge mera order number - so13112631 isse kaise bhi delivery kra de plz i request you hmko b's fast delivery chahiye aaj kaise bhi mere city me delivery kra de plzz
Bahut important h aaj bahut jruri h aaj delivery kr de plzz

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P

Pravin Bachchhav

from Surat, Gujarat

Feb 13, 2018

Plzz my pyement refund.our product shoes not deliver and our company mistake to oder cancle Plzz refund to my pyement.my oder no =[Club Factory] You order SO12955874

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I have ordered 6 products in club factory, i got 5 products on febraury 11 but i dint got one product. Please take action regarding this and inform them, so that they will come to know and they will solve. Dont neglect this, there are 656 complaints regarding this topic. Take action on this and slove it. I hope that you will slove this, if you neglect means people will not buy any products in this club factory.

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S

Subham Sekhar Sethy

from Bhubaneshwar, Odisha

Feb 13, 2018

I had ordered of amount rs2008 and it is mentioned that i will get the product by 8th February but till now i have not got any delivery.
And the customer care is not answering properly.
Please resolve it as soon as possible by giving me a call.
Or i will make a complaint against club factory.

S

Samar Sheikh

from Panaji, Goa

Feb 13, 2018

Size inappropriate

L

Lavanya Rudraraju

from Visakhapatnam, Andhra Pradesh

Feb 13, 2018

I dont know what happened my order is automatically cancelled. i paid 868.79 for 4 items.. i want me money back..
order number SO13369771
payment through paytm

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With due respect i would like to know the status of the parcel deliver for which i have and order and pay through my friend card and it has been deducted from the account and have not received and information bout the deliver. And i have lost the order no. Each and everything so is the any chance that you company employees can help me out bout this product.

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Dear Sir, I had bought a product from Club Factory which I received delivery on 4th of Feb'18. My Order No is SO12698897. Since 4th Feb I have sent them multiple requests in the Support System of their App (which says Return Policy within 9 days) and no-one till date has given me a good answer and my product has not been returned yet. I think this is a fraud company and I have been cheated. Please let me know the way forward for me to return my product.

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Website: www.clubfactory.com

My order as a guest member tracking number is[protected] and it is saying tat order been received as a courier but i didnt receive a single thing out of my order . I have ordered of about 8000 rupees. Really discussing such a poor / worst experience with club factory. Not even a single email or contact number given on site to contact just a number is provided for voicemail only nothing else, no security of money.

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Address: West Tripura, Tripura, 799007

Website: Club factory

I ordered one pair of shoes and one black t shirt from one online site i. E club factory but i still now dint get its delivery. My order numbers are so13081541 and so13086831. What is the status of my orders? Will i get it delivered or not? I hope its not a fake company site. Please help me as i have already paid for my orders. I messaged them but they are not telling me the perfect answer. Kindly help.

Club Factory customer support has been notified about the posted complaint.

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D

divyansh bhati

from Mahoba, Uttar Pradesh

Feb 13, 2018

I want to return my order because of size and quality issues.
My order no is SO12573105
My mobile no ia [protected]
Plzz return my product as quick as possible

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Hi i have ordered on 03 feb from club factory app, but did not receive products yet.
Order number: so13353894
Also i tried to call customer care number, but it is not connected
Found a number from google [protected], they kept asking me my bank details i have given card number, expiry date, but asked for otp, though i have not received any message for refund. They send me a message for transaction of 45678

Club Factory customer support has been notified about the posted complaint.

Feb 05, 2018

Salman Chaudhary's response Please return my money

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P

Pooran Hari

from Ahmedabad, Gujarat

Feb 12, 2018

I have return the parcel and it’s been almost more than 20 days and I haven’t refund my amount. Plz give me back my amount. Defence no and image will help to get back to them. Thank you

order not received on time - Comment #3002647 - Image #0

S

Sunita patnaik

from Bhubaneshwar, Odisha

Feb 12, 2018

I have send a mgs on 8 Feb after receiving the parcel and found order no- SO12793036 and the item noB10-1-25 was broken but feed back and response is very poor. I want my problem to be resolve.

order not received on time - Comment #3002740 - Image #0

U

ujsingh

from Bengaluru, Karnataka

Feb 12, 2018

Hello,

My order was shipped on 4th Feb and tracking details were shared with me. When I checked with the ECOMX they said that they have not received the physical package. Please tell me where is my order exactly and how much time it will take to reach me.

Order details : SO13271774

order not received on time - Comment #3002848 - Image #0

H

Harsha S K

from Mudigere, Karnataka

Feb 13, 2018

Order no SO12241459 not yet received, already payment done, and even not received

S

Salman Chaudhary

from Rohtak, Haryana

Feb 13, 2018

Please submit my money in my account

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Address: Krishna, Andhra Pradesh

I have ordered for a bag, and i paid the amount through online but now iam not receiving any details regarding the product atleast mail or msg, and i am not able to track my order in the app but i have my order number i. E so13410847with tracking no is[protected], i hope you people will respond to my mail and i'll deliver my product before 14thfeb, i request the you the people to respond by time, try to deliver the product in short span of time

+2 photos

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H

Hrhithik Soni

from Fatehabad, Haryana

Feb 12, 2018

Me odar shoes this not track record

Y

Yuvraj Shakya

from Delhi, Delhi

Feb 12, 2018

After 10 days product are not receive timely

K

Kumari Seema

from Korba, Chhattisgarh

Feb 13, 2018

I have order a Bag order number SO13111164, Date 29.01.2018 But i have not found the product till date.

H

haha_stan

from Phagwara, Punjab

Feb 13, 2018

I have ordered shoes from your website on 29th january. But still the order is pending and not have reached to the given address.
please check it as soon as possible.
the order number is SO13150532.

M

manisha satwani

from Solapur, Maharashtra

Feb 13, 2018

The soft data has been received by the courier company as confirmed by them but the actual parcel hasn't been received by them. the exact location isn't seen on the app as well, no assistance by the the new courier partners ecom express.

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Order - so12774303

I received my product on 7the jan, and one of the product which i received is damaged,, which is not for my use...
I talk to customer support but for past 3days they are just wasting my time by saying
Is it okay to offer you a $1 compensation).

Now mai inke $1=64rs le k kya krungi, us damage product ka jo maine jis chij k lye purchase kiyatha wo kr hi nhi sakti mai to...
I said that refund my whole amount and take back your damage product but they didn't refund my amount.

Please do something they all are just making fool to their customers,

Damage product bhai ye deliver kre and after that, customer hi loss bear kre return shipping algse pay krk

Club Factory customer support has been notified about the posted complaint.

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M

Miya Sharma

from Hyderabad, Telangana

Feb 11, 2018

Im satisfied wd my previous orders bt recently i placed my order and its been 16 days bt i didn't receive it and they people dnt even giving me proper tracking information im scared now plz do something no

received damaged product and not refunding my money back - Comment #3001744 - Image #0

received damaged product and not refunding my money back - Comment #3001744 - Image #1

R

Reshma Pushparaj

from Bengaluru, Karnataka

Feb 12, 2018

I ordered a bag with order no SO12865800 with tracking no[protected]. But I have not received the product till now.

J

Jaya P. Singh

from Bengaluru, Karnataka

Feb 13, 2018

I'm complaining because the company is fraud. I never got the goods, and the customer care executive asked for card number and declined to give the refund if not given the card number.
This was completely unheard of in an online shopping site. Please do something against their fraudulent ways.

R

Rohit [email protected]

from Shimla, Himachal Pradesh

Feb 13, 2018

Please help me my order is not complete

M

Miya Sharma

from Hyderabad, Telangana

Feb 14, 2018

Hii actually i got msg that its out for delivery but i dint receive it, nobody came and now i got another msg that parcel was undeliver in first attempt what the hell bro

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Address: Mumbai City, Maharashtra, 400703

I had order for bag the bag will you please dislatch my order asap will wait for your positive reply my order no. So13094151 i had order on jab but its now feb you are reshedueling again again please try to send my order on time we need u are given us date befor 14th feb but 2 days are left how many days you will get please it urgent try to understand and give my order on time

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N

niyas cholayil

from Chennai, Tamil Nadu

Feb 11, 2018

I didn't get my product, order no:so 12560701
Tracking id:[protected]

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Address: 560040

Website: clubfactory.com

Hi,
This is regsasrding the returning the product in online portal for club factory.

I am not able to return / claim the refund as the product when details are shared in the app. They are asking credit card/ debit card number & cvv number.. Which can be used else where as well.. This is cheating. Why are they asking for these details.

Regards,
Jeev

Club Factory customer support has been notified about the posted complaint.

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A

Ankit aggarwal28

from Noida, Uttar Pradesh

Feb 12, 2018

I didnt receive my parcell till yet already it takes 15 days to order and i did not receive it .it always shows the same status .if i do not reveive my parcel i will go to the court and sue on u .

unable to return the product - Comment #3002670 - Image #0

unable to return the product - Comment #3002670 - Image #1

unable to return the product - Comment #3002670 - Image #2

unable to return the product - Comment #3002670 - Image #3

unable to return the product - Comment #3002670 - Image #4

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Address: 16427

Website: club factory

My order no. So[protected]
And my money is paid on time but i havent recive my order yet i order my thing on 2nd feb and tody is 10th feb
I would request u to deliver my order by tomorw or els return my money in my account
Before i take a serious action on this company
Beacuse ur not making customer happy by providing good speed of service but ur taking money in speed of service
My contact no. [protected]
Regards,
Abhishek sawant

Club Factory customer support has been notified about the posted complaint.

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N

niyas cholayil

from Chennai, Tamil Nadu

Feb 11, 2018

My name is Niyas .i place an order from club factory official site on 19 january 2018.using my debit card .
Orded number :SO12570601 and tracking number:[protected] but i didnt get my product as you shown on the expected date .so please find a solution

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Address: New Delhi, Delhi, 110008

Website: m.clubfactory.com

I had ordered 4 bags and a pair of heels with the subtotal of around 3000 rs my order number is so12596692 but i have received only two bags and the heels only. It took 10 days to arrive.
Delivery date was[protected] but still i didn't receive other two bags.

The customer care service is also available on the site.

Please send my complete shipment or tell me the reason of delay or if you can't sent then send my money back.

Club Factory customer support has been notified about the posted complaint.

Feb 09, 2018

soumay.raj.jaiswal's response treat it as most urgent

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S

soumay.raj.jaiswal

from Delhi, Delhi

Feb 9, 2018

I have been placed order no S[protected] in which 2 item were placed but cmpany have only one item so company refund me 1613 rs on dated 25.01.2017 but no refund recieved in my account for since last 15 days and i did't recieved my pending item still today.

received short shipment/ missing products/did not had all products which I ordered - Comment #3000101 - Image #0

P

Pramod Shindhe

from Bengaluru, Karnataka

Feb 9, 2018

So[protected] As we ordered 7 items in that one item is damaged and 2 items are not good
As we want refund or exchange the item as per return policy send the items to the same address but no address on the package.
No one is picking the call as given in the website... kindly revert back as early as possible...

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