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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
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1154
Unresolved
4392
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Club Factory reviews & complaints page 241

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V
Vharsha
from Bengaluru, Karnataka
Mar 7, 2018
Resolved
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Resolved

Address: Bangalore, Karnataka, 560010

[club factory] your order no. So13786695 has been shipped by delhivery. Your tracking number is[protected] here: HTTPs://app.fromfactory.club/order/SO13786695/detail
Above 25 days old order not delivered.., ur link mentioned is fake not opening.., plz look into it at the earliest.
My mail is vharsha. [protected]@gmail.com & [protected] is my no..   replace all
Apr 22, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2018
Club Factory Customer Care's response Dear, here is the latest tracking info for your reference. We cannot confirm the date,  but normally you will get the order in about 1-3 days. And you can also track your order by following: Account - Orders - Tracking.
We had pushed courier for times, cause there so many parcel need to ship, the logistic not update in time, hope you understand, we know your mood and we will try our best to urge, sincerely hope you can get it soon!
And please try re-star 5, have a nice day.

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    A
    ayushi sahu
    from Pune, Maharashtra
    Oct 15, 2019
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    I ordered one dress from club factory in guest account. I got damaged product. So I want to return that product .As well as the quality of the product was very worst.There is no option for return in guest account. Only delivered order is showing there is no help for guest login. Kindly help me for this so that in future I will be freely order anything.
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      D
      DollyAnik
      from Ahmedabad, Gujarat
      Mar 6, 2018
      Resolved
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      Resolved

      Address: Surat, Gujarat

      Hi,
      i wants to get early delivery of my products. i want my product before 15th March, 2018. After 15th. I am not in town for 1.5 month.
      That’s why I want my product delivery earlier.
      I need that product which I purchased form your company.
      I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
      please help me with fast delivery of my products.

      Order no: SO14730217.
      please revert me on my mail box if it possible.
      mail ID: [protected]@gmail.com
      Apr 13, 2018
      Complaint marked as Resolved 
      Club Factory customer support has been notified about the posted complaint.
      Verified Support
      Mar 08, 2018
      Club Factory Customer Care's response       Dear, your kind order is under preparation, and there are some items not ready. We are waiting for the supplier to send it to us, which may take 2-4 days more. We will ship the whole order out once all items are ready. Thanks.
      Dear,  we could not promise the delivered time 100%,  usually,  the international delivery has any uncontrollable reasons for delay,  hope you can understand us. Anyhow,  we will try our best to make it faster. Thanks for your kind understanding.
      And please re-star 5, have a nice day.
      View replies
      I have purchase these product but these product is defective and I am not at all satisfied with these product so I am return ing please so please refund the amount in my account
      Thank you
      Reply
      I have paid the money for the order placed at club factory and was informed ordered cancelled but not yet received the money. my order no SO13749278. my tracing no[protected]
      Reply
      I want my product delivery earlier because i m not here in city for 25 -30 days.. Please can u deliver it earlier
      Reply
      hi,
      i need a product for a college event . pls can u make sure it reaches me by 25th of this month . kindly reply fast if so i will order the product . i am new customer n hope club factory makes my first experience great . this is an emergency i tried in other sites but didnt get proper results . hope i get a good customer service from club factory.
      thanking you in advance . waiting for u r reply .

      my mail id : [protected]@gmail.com

      want early delivery of my product - Comment #3216785 - Image #0
      Reply
      Sir, I have paid for one of red dress, which I have ordered from club factory for my birthday. I didn't know it will take 2 weeks for delivery. So I m requesting you to make it delivere before my birthday (29 November ) or on 29 November,
      Please.

      want early delivery of my product - Comment #3280709 - Image #0
      Reply
      Is it possible for me to receive my order before Jan 12 because I will be out of town...I don't knw that it would so much time ...this is my first experience in club factory..I request you to send it by Jan 12...
      Reply
      Dear Club factory,

      Your company is delaying my order. I have given my order on 23rd September 2019, it says that my order will be delivered between 8-18 days, I have even ordered many products from club factory before, that time I have received my order in minimum 5 days. But now it's taking too long to be delivered. I won't be staying after 1st October. So it'll be better if you deliver my order tomorrow or before evening of 1st October.

      Order number:SO[protected] and SO[protected]
      Reply
      How much refund will I get if I cancel my order it has not even ship ped yet and I want to cancel it so how much refund will I get.
      Reply
      I ordered hoodies on Nov 17 2019 and estimated delivery date was Nov 25 it didn't delivered yet. Now it's Nov 27 if it can't deliver before 29 because I will be out of town on after Nov 29. I need to cancel my order. Very disappointed by your delivery service. Please delivery it as soon as possible.
      Reply
      I ordered walleg on Nov 12 2019 and estimated delivery date was Nov 30 it didn't delivered yet. Now it's dec1 if it can't deliver before 5 because I will be out of town on after Dec 10. I need to cancel my order. Very disappointed by your delivery service. Please delivery it as soon as possible.
      Reply
      I need a urgent delivery as ill b out of town...my delivery date is 21 dec ...ill b leaving by 18dec...n its been more then 12 days still in preparing stage... it's a genuine need...plz urgently take necessary actions
      Reply
      Hi,
      i want to get early delivery of my product. i want my product before 20th December, 2019. My order number is SO[protected], it's a Fastrack watch, which is required to give it on 20th of December at my office since we're playing secret santa.
      Please please help me with fast delivery of my product. It say it has been shipped by ecom courier and tracking number has also been given. In that it still shows information received. Please help me out.

      want early delivery of my product - Comment #3608549 - Image #0
      Reply
      Hi
      I kindly request you to deliver my order at December 31, 2019.My order number is SO[protected].So please accept my request
      Reply
      Please deliver my product please deliver as fast as you can
      Order no:SO[protected]
      Reply
      Can get my product within a week i.e before 20 jan 2020
      Reply
      Hi
      Today is the 10th day and my product is still in processing..when it will get shipped...please deliver it as soon as possible
      Reply
      Dinno's reply, Mar 2, 2020
      My product is still preparing not processed sry
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        Z
        Zohminga
        from Lunglei, Mizoram
        Mar 6, 2018
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        Address: 796014
        Website: Club factory

        When i placed the order.. The order processing was under satisfactory.. And my order number was so12408777.. But when i track the order when it was under the way of delivery that is about to reach the courier here in aizawl and my item was written as item missing and my item has been cancelled continously and they inform me to refunded the money.. So i again placed for refunding the money at the earliest but till now its more than one month back i haven't received the refunded money
        Club Factory customer support has been notified about the posted complaint.
        View replies
        My order no. Is SO13269180.
        I ordered 10 items amongst which I did not receive 3 products costing Rs. 1468.I have waited for 10 days. Please do make a refund of my amount as you said!
        Reply
        Hello
        I have ordered the products through online payment...i havenot received the products.my order No.SO13706662 ...i[censored] dont send the products better return the money...
        Reply
        I ordered a jeggings and paid through paytm so now tht order is cancelled and its unavailable ..how can my money be refunded...?
        Reply
        My sister ordered so13715772 on 14/02/2018 but still not received.
        Anita kanthed,
        A-5 Patrakar colony
        Power house road
        Ratlam(M.P.)457001
        India
        Reply
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          G
          gayathri govindarajan
          Mar 6, 2018
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          Address: 600059
          Website: club factory

          Hi,

          Order number :so13790237.

          Mentioned order numbers is placed on 16thfeb till now not received.
          To check the status when i called this customer care number [protected], [protected] person told order is cancelled and to refund he need my credit card number, expiry date, otp. I don't no which ediot customer will give all this information to your customer care service.
          Very worst and 3rd class service from your service person by name deepak kumar and he used all abused language when i rejected to give my personal information.
          I recorded complete voice record what ever he used on me and need to take corrective action on him immediately. I never seen this kind of 3rd grade people who don't even know how to speak with customer.
          Kindly arrange the refund and call back who can speak english and value of the customer.
          The same will mentioned in your website also.
          Arrange for refund of my amount immediately.
          Club Factory customer support has been notified about the posted complaint.
          View replies
          Hi m Deepak Kumar from India, Moga Punjab. I have ordered a loafer shoes from your club factory official site, but not recieved yet, please do needful asap.
          Reply
          Dear Team

          I am ordered a ring on 19 Feb 2018 but still I have not received my order kindly check and revert my order no is - SO13794652
          Reply
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            B
            Bawa1
            from Adampur, Punjab
            Mar 5, 2018
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            The top is not as per the details given in the photo. Also the size is not at well for me. The colour seems to gaudy and the stuff is not at all of good quality. If the refund is not possible i can exchange it with some other product. Also it was my first experience but i felt so discouraged as the product is altogether different from the display in the picture.
            Club Factory customer support has been notified about the posted complaint.
            View replies
            Sir ye Friday community Hai Kya ye no.. Se hamre account Se 1200 rupye kaat liye gye Hai agar mujko pause ni milte Hai to me complain Kar Raha hi fir app log janyye me complain Karne Ka Raha hu ni to Sahi tareek Se Mera paisa wapas Ka dijiye
            Reply
            [Club Factory] Your order No.SO13601986 has been shipped by Ecom. Your tracking number is[protected]
            Delivery date was 3rd March, soo I haven't got any phone calls messages...
            Why is this so confussion ?????
            Reply
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              P
              Poonam Vanshkar
              from Vadodara, Gujarat
              Mar 5, 2018
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              I placed an order on Feb 16th its been 17 days today. order no.is So13800964.I called customer care number to check the status and really wanna know if its a genuine app or not. The call doesn't answer, I called consistently for 2days it says either unavailable or mail box is full. As I felt its fishy to have a poor customer service with such kinda products they sell. If it has international products why the service so poor.
              I hv paid 1100rs.
              pls answer where is my products.
              Club Factory customer support has been notified about the posted complaint.
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                M
                manan bhatt 29
                from Ahmedabad, Gujarat
                Mar 5, 2018
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                Hi I am Manan Nileshbhai Bhatt
                I had asked for four items. The order number is SO13577667. Which has been paid Rs 1937.56

                On 26/2/2018 I received a parcel of 4 items But I did not like two item from it, which I retweeted on 26/2/2018 The name of the two items, the Reaton ID Number, Total Refund etc.. The following are:
                (1) Fashion Slim Vest : Reaton ID Number – SON[protected], Total Refund : 617.81 Blue

                Dart –[protected]

                (2) Mens Dress Shirts Long Sleeve Printe... : Reaton ID Number – SON[protected] Total Refund : 673.04 Blue Dart –[protected]

                The above mentioned items have been rewritten as mentioned above But no reel parcel is taken from any Blue Dart courier or any other courier yet and there is no response from your Club Factory.
                My item will be reloaded soon and I would like to refund my refund to my bank account
                Waiting for your reply
                +7 photos
                Club Factory customer support has been notified about the posted complaint.
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                  S
                  Sumathi.C
                  from Pune, Maharashtra
                  Mar 5, 2018
                  Resolved
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                  Resolved

                  Hi,

                  Order number :so14160586.

                  Mentioned order numbers is placed on 24th feb till now not received.
                  To check the status when i called this customer care number [protected], [protected] person told order is cancelled and to refund he need my credit card number, expiry date, otp. I don't no which ediot customer will give all this information to your customer care service.
                  Very worst and 3rd class service from your service person by name deepak kumar and he used all abused language when i rejected to give my personal information.
                  I recorded complete voice record what ever he used on me and need to take corrective action on him immediately. I never seen this kind of 3rd grade people who don't even know how to speak with customer.
                  Kindly arrange the refund and call back who can speak english and value of the customer.
                  The same will mentioned in your website also.
                  Arrange for refund of my amount immediately.

                  Regard's,
                  Sumathi c
                  [protected]
                  Apr 7, 2018
                  Complaint marked as Resolved 
                  Club Factory customer support has been notified about the posted complaint.
                  Mar 05, 2018
                  Updated by Sumathi.C                   Hi,

                  Order number :SO14160586 .

                  Mentioned order numbers is placed on 24th Feb till now not received.
                  To check the status when I called this Customer care number [protected], [protected] person told order is cancelled and to refund he need my credit card number, expiry date, OTP .I don't no which ediot customer will give all this information to your customer care service.
                  very worst and 3rd class service from your service person by name Deepak Kumar and he used all abused language when I rejected to give my personal information.
                  I recorded complete voice record what ever he used on me and need to take corrective action on him immediately. I never seen this kind of 3rd grade people who don't even know how to speak with customer.
                  kindly arrange the refund and call back who can speak English and value of the customer.
                  The same will mentioned in your website also.
                  arrange for refund of my amount immediately.

                  Regard's,
                  Sumathi C
                  [protected]
                  Verified Support
                  Mar 06, 2018
                  Club Factory Customer Care's response                   Dear, please do not trust any numbers from other sites, and club factory never asks personal bank information from customers.
                  Your order SO14160586 has been shipped via ecom express:[protected], so please kindly wait for 5-7 days, and you will receive it since it is now in Delhi custom.
                  Please try to re-star us for 5. Thank you.
                  View replies
                  Kindly make it convenient for my product order no. Sa13565074 order date 10Feb 2018.. Till date no information
                  Reply
                  I ordered a product on 13 February with order no SO13669702.payment also confirmed but till now product is not delivered and not able to track.given tracking number is EQ[protected].kindly give the information or else I give complaint in consumer court.is this company there in exciting or there fake
                  Reply
                  I want to cancel my order as i want to change my address of delivery.
                  Reply
                  I odered my product and have already paid the price.. but its been over a month and there's no information about my order
                  Reply
                  I have applied for an order for Jacket from Club Factory. But the said order was cancelled. But Till time I could not receive my money back in my account. Request you to please take action.
                  Reply
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                    T
                    Tippy
                    from Hyderabad, Telangana
                    Mar 5, 2018
                    Resolved
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                    Resolved

                    Address: Hyderabad, Andhra Pradesh, 500013
                    Website: Club factory

                    I placed an order on feb 23rd its 5 th today i called customer care number to check the status and really wanna know if its a genuine app or not. The call doesn't answer, i called consistently for 2days it says either unavailable or mail box is full. As i felt its fishy to have a poor customer service with such kinda products they sell. If it has international products why the service so poor. Either you guys are cheating. I paid 1999 and no cod too. Amazon has created trust in us. They have a great customer service. I wanna talk to a real person if you guys are really genuine and say wher is my product here is my tracking number so14116883
                    Apr 6, 2018
                    Complaint marked as Resolved 
                    Club Factory customer support has been notified about the posted complaint.
                    Mar 01, 2018
                    Manju Ashwini's response                     I ordered number 9 size shoes but they send me number 8 size shoes.so I want to return that shoe r I need proper size shoes and same about my jersey small sizero they send it want return that products please
                    Verified Support
                    Mar 06, 2018
                    Club Factory Customer Care's response                     Dear, sorry for the delay in preparation due to our local festival, your order SO14116883 is still under preparation. But don't worry, it will be shipped when both items are ready.
                    Please try to find us in our app support, and your issues will be replied with a better answer.
                    Please try to re-star us for 5. Thank you.
                    View replies
                    Dear sir/mam,
                    My order no. is SO14227313 on date 26/02/2018 and i requsted to you please my order is deliverd on urgent basis because married on date 03/02/18 .
                    tharefore i need on urgent.
                    kindly do the needful.
                    thanks and best regards
                    Name Santosh Kumar Yadav
                    Contact no. [protected]
                    Reply
                    Club factory order number SO13394016. The order was not delivered and when enquired it was said that they had to cancel the order and cash paid will be refunded. refund not yet done.
                    Reply
                    I ordered number 9 size shoes but they send me number 8 size shoes.so I want to return that shoe r I need proper size shoes and same about my jersey small size they send i want return that products please
                    Reply
                    My order S[protected] is cancelled, I am not satisfied by your company... before this my 2 other order also cancelled by you...your company is cheat me...your offer is fake..I launch a case for your company...if you don't give my product this time...I give picture of this and also other 2 order...plz contact me very soon...

                    delayed product calls not answered - Comment #3029303 - Image #0
                    delayed product calls not answered - Comment #3029303 - Image #1
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                      G
                      Gajendra Juyal
                      from Mumbai, Maharashtra
                      Mar 4, 2018
                      Resolved
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                      Resolved

                      I ordered on 4th of feb 2018.. It's been close to 40 days and the product is still undelivered. Since 17th feb the only status in tracking is that product is in indian customs... No help or information is being provided by either club factory or delhivery. I have been told that i cannot even cancel my order. This is ridiculous. Need urgent help. The club factory customer service seems to be very robotic with no information being provided
                      Apr 6, 2018
                      Complaint marked as Resolved 
                      Club Factory customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 05, 2018
                      Club Factory Customer Care's response                       Dear, please tell us your order number so that we can check it for you. Thanks.
                      Verified Support
                      Mar 05, 2018
                      Club Factory Customer Care's response                       Dear so sorry for the inconvenience，could you tell me your product order number? So that we can help you as soon as possible. Please try re-star 5. Have a nice day.
                      View replies
                      SO13869413 ORDER: first msg of DELAY : Now got MSG product unavailable . Refund but not yet refunded too.(One month almost passed)

                      products undelivered for almost 40 days - Comment #3027301 - Image #0
                      Reply
                      I have many night dresses or you can say intimate dresses in my cart and i use to buy it 1 by 1 but now all of those are out of stock and i am really frustated with it because i need all of those dresses so i will be thankful to you if you available all those dresses for me again because i will buy those dresses for some one special in my life...
                      Reply
                      My two items were refinded but i did not got the refund amount my moile no. is [protected]
                      Reply
                      Size problem and bad variety shoes.
                      Pls return shoes bcoz its a bad variety shoes and. Different from ad .pls take action urgently and contact no.[protected], [protected] and i am also attach the bill .

                      products undelivered for almost 40 days - Comment #3029284 - Image #0
                      Reply
                      I had cancelled my club factory order. But I did not get full amount refund.. Though the customer care guys showed me a screen shot saying full amount will be refunded. Around 1000 rupees are less.. When will they refund. Such a bad online app its is.. The order number is SO14130493
                      I want full money back

                      products undelivered for almost 40 days - Comment #3029324 - Image #0
                      Reply
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                        V
                        Vashu2804
                        from Murbad, Maharashtra
                        Mar 4, 2018
                        Resolved
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                        Resolved

                        Address: 411020

                        I have ordered an item on 6th of february 2018. But still i haven't got my ordered item.
                        I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as there is no order number with me, but i have the registered phone number through which i have ordered.
                        Please help me out from it.
                        I am attaching a pic of shoes, tat i ordered.
                        Plz plz help me.
                        These shoes are really very important for me (For some reason)
                        And equally my money is also v important.
                        So plz look into matter, & get my item deliver asap.
                        Apr 19, 2018
                        Complaint marked as Resolved 
                        Club Factory customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 05, 2018
                        Club Factory Customer Care's response                         Dear, please tell us your order number so that we can check it for you. Thanks.
                        Mar 06, 2018
                        Updated by Vashu2804                         have ordered an item on 6th of february 2018. But still i haven't got my ordered item.
                        I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as there is no order number with me, but i have the registered phone number through which i have ordered.
                        Please help me out from it.
                        I am attaching a pic of shoes, tat i ordered.
                        Plz plz help me.
                        These shoes are really very important for me (For some reason)
                        And equally my money is also v important.
                        So plz look into matter, & get my item deliver asap.
                        My number is [protected].
                        Verified Support
                        Mar 08, 2018
                        Club Factory Customer Care's response                         Dear, we can not see your phone number which you provided(protected), so please tell us your registered e-mail address, then we can check it for you. Thank you.
                        Mar 08, 2018
                        Updated by Vashu2804                         My email id is..
                        [protected]@gmail.com
                        Mar 09, 2018
                        Updated by Vashu2804                         Email: [protected]@gmail. com
                        I have ordered an item on 6th of february 2018. But still i haven't got my ordered item.
                        I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as there is no order number with me, but i have the registered phone number through which i have ordered.
                        Please help me out from it.
                        I am attaching a pic of shoes, tat i ordered.
                        Plz plz help me.
                        These shoes are really very important for me (For some reason)
                        And equally my money is also v important.
                        So plz look into matter, & get my item deliver asap.
                        Verified Support
                        Mar 14, 2018
                        Club Factory Customer Care's response                         Dear, sorry that we can not find your order through your [protected]@gmail.com and phone number.
                        So please tell us your name filled in your order, then we can try to check it, thanks.
                        Mar 14, 2018
                        Updated by Vashu2804                         I have given all details, asked by you guyszz..
                        Now plz check..and deliver the product asap
                        Name: Varsha Kamble
                        Email: [protected]@gmail. com
                        I have ordered an item on 6th of february 2018. But still i haven't got my ordered item.
                        I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as there is no order number with me, but i have the registered phone number through which i have ordered.
                        Please help me out from it.
                        I am attaching a pic of shoes, tat i ordered.
                        Plz plz help me.
                        These shoes are really very important for me (For some reason)
                        And equally my money is also v important.
                        So plz look into matter, & get my item deliver asap.
                        Mar 16, 2018
                        Updated by Vashu2804                         have given all details, asked by you guyszz..
                        Now plz check..and deliver the product asap
                        Name: Varsha Kamble
                        Email: [protected]@gmail. com
                        I have ordered an item on 6th of february 2018. But still i haven't got my ordered item.
                        I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as there is no order number with me, but i have the registered phone number through which i have ordered.
                        Please help me out from it.
                        I am attaching a pic of shoes, tat i ordered.
                        Plz plz help me
                        Verified Support
                        Mar 19, 2018
                        Club Factory Customer Care's response                         Dear, we can only find your order SO7669381, which placed on 20th Nov. 2017.
                        But we can not find any orders placed on 6th Feb. So please try to find your correct registered e-mail, thanks.

                        Mar 19, 2018
                        Updated by Vashu2804                         In first place, that is not my order, which you have sent me..
                        My email id is correct, I am sure about it.
                        After giving all my details also, You guys cannot find my product, is kind of not acceptable..
                        And my money is already been debited.
                        Please find out the way from this, or else refund
                        View replies
                        I have lost my details, thats what my major problem is..& so only I am not able to track my order...Nor do I have my account, i had login as guest.
                        But i have my register phone number there
                        [protected]
                        Reply
                        Hlo my name is Deepak Kumar, m basically belongs to Ropar Punjab India, I have ordered a Shoes from Club factory on 22nd Feb 2018, one week to go but no confirmation message received from club factory official site.

                        product not received yet.. it's almost a month - Comment #3027432 - Image #0
                        Reply
                        I have ordered the product but is not delivered.

                        Trupti
                        Reply
                        So13952968
                        waiting for my order,
                        already it takes too much time to deliver.
                        if not possible to deliver,
                        refund my money.
                        Reply
                        SO13797867& SO13552525 My 2 products have been automatically made cancel and my refund has not yet come to my account. My mobile no [protected]
                        Reply
                        Why my order is canceled. Order number - SO12408777. I want to my money. Please refund me my money because i buy another items.
                        Reply
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                          Sandhya M Navale
                          from Udupi, Karnataka
                          Mar 4, 2018
                          Resolved
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                          Resolved

                          I had ordered some stuff on feb 10 n estimated delivery was on feb 28 but still i have not delivered with order!! My order no is so13583404
                          N no update from website!!
                          Very disappointed from club factory delivery! Please do some thing about it!! I have function this week i need to get that parcel as early as possible!!!
                          Club factory i thought to be a good online shopping site!! But it turned to be not! No response from company side
                          !! Even money been paid earlier!! If you cannot send the items on estimated date then why you guys give estimated date!!
                          Apr 15, 2018
                          Complaint marked as Resolved 
                          Club Factory customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 05, 2018
                          Club Factory Customer Care's response                           Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier.
                          Please try to re-star us for 5. Thank you.
                          View replies
                          Quality of product is not good at all. Moreover my money has also not been refunded.
                          Electronic item not working.
                          My order no is S[protected]
                          Reply
                          They said Dear, for your order SO12018706 the refund was applied on[protected] so it will take 8-15 working days and till date o did got a single Penny wrong commitments made by this company. It should be high lighted and taken some action it should be closed.you guys are a fools and do stupidity all the time with fake product's
                          Reply
                          Hi
                          10 days back I ordered a black suit from your factory but still now I didn't get any status regarding the order and is paid through my debit card.
                          Order SO13885371.

                          Kindly send me the confirmation in my mail as it has been deducted from my debit card. Please do send me a text me the confirmation in my contact no.
                          +91 [protected]
                          Reply
                          [Club Factory] You order SO13457305 is being processed by factories. But I didn't receive yet... can u pls provide the status

                          Regards
                          Tilottama
                          [protected]
                          Reply
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                            A
                            Anvita Poonam
                            Mar 4, 2018
                            Resolved
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                            Resolved

                            Address: EC3R 8DT
                            Website: club factory

                            Its been 3 days i have dropped a complain regarding the order and some refund. Is there anyone ti resolve it then please revert on this email id. (Anvita. [protected]@gmail.com) kindly find the attached some pics of the mail recieved from club factory and also go through our comments which is unaddressed from past 3 days. Out of my 3 orders (1 shoe, 1 passport wallet, 1 leather bag) 2 are unavailable with the seller whose refund is still awaited and 1 leather bag was also unavailable but god knows what the selller is delivering me and had send an email to track my order with a tracking number. Its request kindly get some coordination amongst yourselves.
                            I suppose my money is sunk.
                            +3 photos
                            Apr 6, 2018
                            Complaint marked as Resolved 
                            Club Factory customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 05, 2018
                            Club Factory Customer Care's response                             Dear, sorry for your trouble,
                            Verified Support
                            Mar 05, 2018
                            Club Factory Customer Care's response                             We have checked that the items BAG[protected]N and SLO[protected]N were out of stock, so we will refund the full amount to your original payment card within 7-15 days. So you can later check it in your bank card with last 4 numbers 2998.
                            Please try to re-star us for 5. Thank you.

                            Mar 07, 2018
                            Updated by Anvita Poonam                             Hello Team

                            Please find attached the tracking details and let me know how do i translate the chinese language to find out where is my order??

                            Also it show an orange sign on the destination UK which according to defination in untrackable by the tracking company. PfA

                            whert should i contact for my order. Its alreary 6th March an estimated date for the delivery of my orders. Now what to do?

                            where is my refund? where is my order??

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                              P
                              P V solanki
                              from Delhi, Delhi
                              Mar 3, 2018
                              Resolved
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                              Resolved

                              Address: 110070

                              My order no. So 7763532 dated 21.11.17 received on 4.12.17 which was returened on 4.12.17 due to bad material. They issued refund id sor[protected] for rs.2530.06 on 7.12.17 but amount was not received in my paytm m. No.[protected]. According to there status show returened. Many of the reminders they are not serious about my refund. When i complaint on there site where i booked order they always says keep patience i consult with financial department they take 3 to 5 days then after bank will take 10 to 15 days after many reminders they were not returened my money. Please help to refund my amount.

                              I am very thankful to you.
                              Apr 19, 2018
                              Complaint marked as Resolved 
                              Club Factory customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 05, 2018
                              Club Factory Customer Care's response                               Dear, we have refunded the amount of INR 2530.06 to your paytm wallet([protected]) on 29th Dec. 2017. So please check it. Thanks.
                              Please try to re-star us for 5. Thank you.
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                                S
                                Swati Gourav Gupta
                                from Chandigarh, Chandigarh
                                Mar 3, 2018
                                Resolved
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                                Resolved

                                Website: Club factory

                                Placed one order on 3rd feb - so13371929.

                                Havent recieved product when edd was 21sr feb. Contacted support team million times. Every time they give new excuse. Sometimes they say its not picked by courier partner; sometimes custom issues. Now they are not even replying. Screenshot attached.

                                Can you please update order status asap because i have already decided to go to consumer court as my father is a lawyer?
                                +1 photos
                                Apr 19, 2018
                                Complaint marked as Resolved 
                                Club Factory customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 05, 2018
                                Club Factory Customer Care's response                                 Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier.
                                Don't worry, we have informed the courier to arrange it again.
                                Please try to re-star us for 5. Thank you.
                                Verified Support
                                Mar 05, 2018
                                Club Factory Customer Care's response                                 So as for your compensation for the delay in custom, we will refund INR 100 to your original payment channel within 7-15 days. Thanks.
                                Please try to re-star us for 5. Thank you.
                                Mar 06, 2018
                                Updated by Swati Gourav Gupta                                 Why is it stuck in Delhi Customs? Its more than 15 days that products are not delivered since delivery date. I havent received 100 Rs yet. Also, either I want full order or full money!!!

                                No question of changing rating until I get proper response
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                                  A
                                  Asha Nagalakshmi
                                  from Bengaluru, Karnataka
                                  Mar 3, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka
                                  Website: CLUB FACTORY

                                  I ordered on 02/02/18 & i was supposed to receive my order on 28/02/18, but i have not received yet.in club factory app, it's shows it's been rescheduled pick up on 01/03/18 & after that their is no site of it till now, enclosed images.

                                  Please refund my money if you can't deliver the products.. We know the value of our money as we earn it. Simply do't waste our time & money for your poor customer service. It's really shameful to take 1 month to deliver an order & also we can't track our order with you stupid app & we don't even know which courier service you are using so as to track. Please kindly refund my money if it can't be delivered asap.
                                  +3 photos
                                  Apr 5, 2018
                                  Complaint marked as Resolved 
                                  Club Factory customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 05, 2018
                                  Club Factory Customer Care's response                                   Dear, sorry for the delay during the shipment, your order SO13591381 was placed on 11th Feb. and it is now in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier. Thanks.
                                  Please try to re-star us for 5. Thank you.
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                                    S
                                    Sumedhabhatia489
                                    from Gurgaon, Haryana
                                    Mar 3, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110087

                                    Hi club factory team, im from delhi, i placed my order number : so13653613, i placed this order on 12 feb 2018, the estimated date of arrival was on 02nd march 2018, but till now order not received and neither any intimation on app for delivery date, i already paid the amount, please advise when will i get my order delivered.

                                    Please advise asap.
                                    Thanks
                                    Sumedha
                                    Mar 4, 2018
                                    Complaint marked as Resolved 
                                    Hi i received my parcel it was late from estimated date and no notification on app side.. Anyways thanks i received it now.
                                    Club Factory customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 05, 2018
                                    Club Factory Customer Care's response                                     Please try to re-star us for 5. Thank you.
                                    Mar 05, 2018
                                    Updated by Sumedhabhatia489                                     Thanks sure i will
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                                      alex.s
                                      from Bengaluru, Karnataka
                                      Mar 3, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore Urban, Karnataka, 91
                                      Website: Club Factory

                                      I have placed the order on 14th feb 2018 and received my order on 27th feb 2018 but still order status is reflecting as ready to shift or out for delivery, im not able to raise a any complaint on the same.

                                      Customer care number is not updated properly and not able to call customer care, which i have received product completely bad quality waste of time and money..

                                      Even there is no option available in website to return the product.

                                      Worst company ever seen, ill never ever place the order from club factory, cheaters etc...

                                      I want my money to be return...
                                      Apr 16, 2018
                                      Complaint marked as Resolved 
                                      Club Factory customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 05, 2018
                                      Club Factory Customer Care's response                                       Dear, please tell us your order number so that we can check it for you. Thanks.
                                      Verified Support
                                      Mar 14, 2018
                                      Club Factory Customer Care's response                                       Dear, please check our returning policy carefully and noted that we do not have local pickup service, but you ought to send your items via the courier to us(the returning address is provided in our returning option), please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay after receiving.
                                      Please try to re-star us for 5. Thank you.
                                      View replies
                                      Hi..

                                      I already raised a request for return its been more than 5 days but still i have not received any reply from you people

                                      You support chat is very worst service ever had in my life.. ### each and every reply they are talking 2 hours, bleddy i dont have better work to do huh??

                                      sitting and waiting your reply ?/

                                      you guys are asking me to courier the product, , than you people having online service ... you already charges more than 200rs for shipping and asking me to return while courier... if it so why the hell i ordered in online

                                      product delivered after 15 days and its 3 days over that order for delivery but still status is reflecting out for delivery - Comment #3029785 - Image #0
                                      product delivered after 15 days and its 3 days over that order for delivery but still status is reflecting out for delivery - Comment #3029785 - Image #1
                                      product delivered after 15 days and its 3 days over that order for delivery but still status is reflecting out for delivery - Comment #3029785 - Image #2
                                      product delivered after 15 days and its 3 days over that order for delivery but still status is reflecting out for delivery - Comment #3029785 - Image #3
                                      Reply
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                                        M
                                        Mini R. Sanapala
                                        from Gurgaon, Haryana
                                        Mar 3, 2018
                                        Resolved
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                                        Resolved

                                        It's been a complete month n i hv not received my part order yet... Neither any of the mentioned contact number is valid in the club factory app. For the first time i shop with club factory n unfortunately it's a vry bad experience... I may not b able to trust such brands like this... Even they didn't share tht order tracking id with me... N without tracking id details even courier service company won't b able to help me out
                                        Apr 17, 2018
                                        Complaint marked as Resolved 
                                        Club Factory customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 05, 2018
                                        Club Factory Customer Care's response                                         Dear, please tell us your order number so that we can check it for you. Thanks.
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