Club Factory Complaints & Reviews

[club factory] your order no. So13786695 has been shipped by delhivery. Your tracking number is[protected] here: HTTPs://app.fromfactory.club/order/SO13786695/detail
Above 25 days old order not delivered.., ur link mentioned is fake not opening.., plz look into it at the earliest.
My mail is vharsha. [protected]@gmail.com & [protected] is my no..   replace all...

I ordered one dress from club factory in guest account. I got damaged product. So I want to return that product .As well as the quality of the product was very worst.There is no option for return in guest account. Only delivered order is showing there is no help for guest login. Kindly help me for this so that in future I will be freely order anything....

Hi,
i wants to get early delivery of my products. i want my product before 15th March, 2018. After 15th. I am not in town for 1.5 month.
That’s why I want my product delivery earlier.
I need that product which I purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise I will not order at this time.
please help me with fast delivery of my products....

When i placed the order.. The order processing was under satisfactory.. And my order number was so12408777.. But when i track the order when it was under the way of delivery that is about to reach the courier here in aizawl and my item was written as item missing and my item has been cancelled continously and they inform me to refunded the money.. So i again placed for refunding the money at the earliest but till now its more than one month...

Hi,

Order number :so13790237.

Mentioned order numbers is placed on 16thfeb till now not received.
To check the status when i called this customer care number [protected], [protected] person told order is cancelled and to refund he need my credit card number, expiry date, otp. I don't no which ediot customer will give all this information to your customer care service.
Very worst and 3rd class service...

The top is not as per the details given in the photo. Also the size is not at well for me. The colour seems to gaudy and the stuff is not at all of good quality. If the refund is not possible i can exchange it with some other product. Also it was my first experience but i felt so discouraged as the product is altogether different from the display in the picture....

I placed an order on Feb 16th its been 17 days today. order no.is So13800964.I called customer care number to check the status and really wanna know if its a genuine app or not. The call doesn't answer, I called consistently for 2days it says either unavailable or mail box is full. As I felt its fishy to have a poor customer service with such kinda products they sell. If it has international products why the service so poor.
I hv...

Hi I am Manan Nileshbhai Bhatt
I had asked for four items. The order number is SO13577667. Which has been paid Rs 1937.56

On 26/2/2018 I received a parcel of 4 items But I did not like two item from it, which I retweeted on 26/2/2018 The name of the two items, the Reaton ID Number, Total Refund etc.. The following are:
(1) Fashion Slim Vest : Reaton ID Number – SON[protected], Total Refund : 617.81...

Hi,

Order number :so14160586.

Mentioned order numbers is placed on 24th feb till now not received.
To check the status when i called this customer care number [protected], [protected] person told order is cancelled and to refund he need my credit card number, expiry date, otp. I don't no which ediot customer will give all this information to your customer care service.
Very worst and 3rd class service...

I placed an order on feb 23rd its 5 th today i called customer care number to check the status and really wanna know if its a genuine app or not. The call doesn't answer, i called consistently for 2days it says either unavailable or mail box is full. As i felt its fishy to have a poor customer service with such kinda products they sell. If it has international products why the service so poor. Either you guys are cheating. I paid 1999 and...

I ordered on 4th of feb 2018.. It's been close to 40 days and the product is still undelivered. Since 17th feb the only status in tracking is that product is in indian customs... No help or information is being provided by either club factory or delhivery. I have been told that i cannot even cancel my order. This is ridiculous. Need urgent help. The club factory customer service seems to be very robotic with no information being provided...

I have ordered an item on 6th of february 2018. But still i haven't got my ordered item.
I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as there is no order number with me, but i have the registered phone number through which i have ordered.
Please help me out from it.
I am attaching a pic of shoes, tat i ordered.
Plz plz help me.
These...

I had ordered some stuff on feb 10 n estimated delivery was on feb 28 but still i have not delivered with order!! My order no is so13583404
N no update from website!!
Very disappointed from club factory delivery! Please do some thing about it!! I have function this week i need to get that parcel as early as possible!!!
Club factory i thought to be a good online shopping site!! But it turned to be not! No response from...

Its been 3 days i have dropped a complain regarding the order and some refund. Is there anyone ti resolve it then please revert on this email id. (Anvita. [protected]@gmail.com) kindly find the attached some pics of the mail recieved from club factory and also go through our comments which is unaddressed from past 3 days. Out of my 3 orders (1 shoe, 1 passport wallet, 1 leather bag) 2 are unavailable with the seller whose refund is still awaited...

My order no. So 7763532 dated 21.11.17 received on 4.12.17 which was returened on 4.12.17 due to bad material. They issued refund id sor[protected] for rs.2530.06 on 7.12.17 but amount was not received in my paytm m. No.[protected]. According to there status show returened. Many of the reminders they are not serious about my refund. When i complaint on there site where i booked order they always says keep patience i consult with financial department...

Placed one order on 3rd feb - so13371929.

Havent recieved product when edd was 21sr feb. Contacted support team million times. Every time they give new excuse. Sometimes they say its not picked by courier partner; sometimes custom issues. Now they are not even replying. Screenshot attached.

Can you please update order status asap because i have already decided to go to consumer court as my father is a lawyer?...

I ordered on 02/02/18 & i was supposed to receive my order on 28/02/18, but i have not received yet.in club factory app, it's shows it's been rescheduled pick up on 01/03/18 & after that their is no site of it till now, enclosed images.

Please refund my money if you can't deliver the products.. We know the value of our money as we earn it. Simply do't waste our time & money for your poor customer service. It's really shameful...

Hi club factory team, im from delhi, i placed my order number : so13653613, i placed this order on 12 feb 2018, the estimated date of arrival was on 02nd march 2018, but till now order not received and neither any intimation on app for delivery date, i already paid the amount, please advise when will i get my order delivered.

Please advise asap.
Thanks
Sumedha...

I have placed the order on 14th feb 2018 and received my order on 27th feb 2018 but still order status is reflecting as ready to shift or out for delivery, im not able to raise a any complaint on the same.

Customer care number is not updated properly and not able to call customer care, which i have received product completely bad quality waste of time and money..

Even there is no option available in website...

It's been a complete month n i hv not received my part order yet... Neither any of the mentioned contact number is valid in the club factory app. For the first time i shop with club factory n unfortunately it's a vry bad experience... I may not b able to trust such brands like this... Even they didn't share tht order tracking id with me... N without tracking id details even courier service company won't b able to help me out...