Club Factory Complaints & Reviews

I had booked few product online from the Club Factory Facebook page link. However, the product is not yet delivered to me. The committed time line was by 30-31st Jan.

The order number - SO12786283
Order booked - 24th Jan'17
The order was shipped on 27th Jan and I was given the tracking number still that is not yet received.

I have done payment and not yet received the product. By when should I...

Last date of order was 1 Feb but still it has not come .and one order has been cancelled automatically
I have been waiting it for 20 days still not come very disappointed with the service of club factory
Seems to be fraud .
In app all seems to be very good and they also don't have cash on delivery system
So if we want to cancel order there is problem of refund of the money...

I ordered 6 various department from club factory. in that i wanted to return 2 tops. because of i am not satisfying with cloths quality.. its very bad material. in this case i am facing problem to return the cloths. i tried twice time to return it by online. but its not showing anything like confirmation etc. also m not getting any customer care call number. so could you please help me out how to return it??.....

The product sent is worst than what is sold on the road side. Very poor material used. Got the shoes returned however Club Factory did not refund shipping charges for both ways. Shoes sent were too small. Please refund my shipping charges also - Initial delivery charge Rs 126.55 by Dhilivery & Return delivery charge Rs 330 by Dtdc. Please refund total shipping charges Rs 456.55.
Order # SO11746918...

Dear club factory,
I bought product in december with order no so 8526498 (Pink furry sweat shirt) actual that shirt faulty, i paid this product by online method and return that productin december, still u unble retyurn my fund, so kindly humble request to you please take back your product and refund my money through original payment method or any payment method as soon as possible.
Thanking you club factory regards vaibhavi...

Hello Sir/Ma'am,
I was placing an order of 4 items in club factory and while paying the amount I chose the option of Paytm. The amount of Rs.2185 got debited but an error message got displayed from CLUB FACTORY that "Payment Failed" .
I have attached the snip of both the amount Debit email and error message which got displayed from CLUB Factory. Please find the attachments.
Kindly provide me with response for my query,...

I have ordered a wrong item and i’m cancelling the whole order. I was wishing to buy a 5 number shoe unfortunately i got 6 number size, the colour of the shoe was ash and we wrongly choose for different colour and the top i chose for purple it wrongly went for orange. So please cancel my order so that i will be placing a new order now. Make it as soon as possible....

I have placed multiple orders however did not inform that you guys have cancelled the order. Call me on[protected]. I want to discuss. I have ordered it for specific reason and when i am calling the given indian number it's not even connecting. Disgusting. If you had a problem with one product then you should cancelled that specific product but you guys cancelled my entire order. My first experience is worst experience....

My product order no.13150630 has been refunded without giving any reason. I want to know the reason. I have paid amount by online. Is club factory guinine to believe and buy. Explain the reason for refund and pay back my money. Explain me my product refunding reason else send me the product. And afterall consumers trust and faith is more important for a online shopping....

My order no is SO12031397 name of menal kothari mobile no [protected] n uhh r telling that no pick up service is available I returned uhh n how i asure uhh that uhh r return the money n uhh r saying that 8 to 12 working days uh will not get the product the refund will not done so how will i do this plss reply me do something otherwise don’t mention this service of return this is not done...

Dear club factory, i bought product on yesterday with order no so12403273, (Men's cushion sports shoes) actual the size and measurements of the product didn't match to original picture and to me also, i paid this product by online method, so kindly humble request to you please take back your product and refund my money through original payment method or any payment method as soon as possible. Thanking you club factory regards b venkatesh...

Want to raise return request for order no. So12638849 and wanted a refund, i ordered 4 products and recived only 3 and not fitting me so wanted and call back and how these can be returned,,, any one will be coming to pick up?

Orders - denim skinny pencil slim pants
Womens over knee botes
Sexy denim skinny pant high wast look
Leather sexy leggings

I need a solution immediately and refund...

Hi i had ordered a bag through your website on 20 to january and i had got a confirmation mail from your end on 25th january claiming that the order is out for delivery and would be dispatched through delhivery courier. But after that i didn't get my courier delivered and i could not even track the status of my courier for which i had made payment through net banking. So here with i demand u to update the status of my courier order no so12576943....

I order multiple things on this app today (01/31/2018 6:48pm)... tried to go through payment... made payment through paytm but after making the payment i got flash update stating that the payment has been declined. but it has charged my bank account... order id : SO13231962... after contacting at chat support they have asked me to wait till 10 working days without providing any reference id for order cancellation or payment refund. instead...

I. Already order some clothes from club factory but i. Think. Is fraud company coz i received some of the items and is cut off the labels all of them.. By legally must have a labels on which. Item but they don't have.. The smell of the clothes is very bad. I. Think some one used and they sending to me, i ask customers support to. Return all but i. See no. Cus support esist... I was the first time here and i am the last also... No more order...

I bought my items last january 21 2018 and based on the trend of handing the items the expected date of arrival of my items will be feb 8. now im really concerned because there are still items not available. if its not available you should put it in the item so we should not buy it! i really need my items on or before february 8! SO12649403...

I have ordered on dec 2nd week.. they have lost my shipment no proper response from customer care.. it’s almost 2 months completed.. they told not able to do refund and not able to give my shipment also. These people playing with your money and they refuse to do refund . Don’t buy anymore products from this website it’s all fake company.. no guarantee for your money.....

I have ordered & paid rs.2200/- cash for 2 casual shirts, 1 sweater and 1 leather belt on dec25th, 2017 and they got delivered on jan08th 2018.
When i tried those in personal i find none of them have a good quality. So applied for return on the same date. But today is 30th jan and i still didn't get any update on the return status. When i go for individual product return status. It just shows requested — shipped as highlighted,...

Order number so12508185, placed on 12th jan and paid for also. Now i am unable to see any progress in the tracking info from the past 7-8 days. I am in urgent need of the same product and the minimum i expect is the customer care center to just ans my queries regarding the same, whether i shall get the product on time or is it going to be cancelled from your side, so that i can look for an alternative if i am not going to receive it. All...

Dear sir
On the day of 17 jan 2018 i have ordered some products from the online shopping firm club factory but unluckly the product is got misplace and i didnt received any of product. Only packing is arrived. And i didnt got any proper way to complaint in the firm. All the phone number available on the web site of the club factory are either full or not responding. My order no. Is so12400601 and the amount of the package is rs 2088....