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www.fromfactory.club
1.1
Updated: Sep 17, 2023
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Club Factory reviews & complaints page 250

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M
Maanish Parikh
from Lucknow, Uttar Pradesh
Feb 2, 2018
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Address: 380015
Website: Facebook based Club factory

I had booked few product online from the Club Factory Facebook page link. However, the product is not yet delivered to me. The committed time line was by 30-31st Jan.

The order number - SO12786283
Order booked - 24th Jan'17
The order was shipped on 27th Jan and I was given the tracking number still that is not yet received.

I have done payment and not yet received the product. By when should I expect the product to be delivered?
Club Factory customer support has been notified about the posted complaint.
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    P
    Praphull Pathak
    from Jaipur, Rajasthan
    Feb 2, 2018
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    Last date of order was 1 Feb but still it has not come .and one order has been cancelled automatically
    I have been waiting it for 20 days still not come very disappointed with the service of club factory
    Seems to be fraud .
    In app all seems to be very good and they also don't have cash on delivery system
    So if we want to cancel order there is problem of refund of the money
    Club Factory customer support has been notified about the posted complaint.
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      D
      deepa h patil Patil
      from Jaipur, Rajasthan
      Feb 2, 2018
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      I ordered 6 various department from club factory. in that i wanted to return 2 tops. because of i am not satisfying with cloths quality.. its very bad material. in this case i am facing problem to return the cloths. i tried twice time to return it by online. but its not showing anything like confirmation etc. also m not getting any customer care call number. so could you please help me out how to return it??..
      Club Factory customer support has been notified about the posted complaint.
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        A
        Adarsh Ranjit
        from Kanniyakumari, Tamil Nadu
        Feb 2, 2018
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        Address: 560068
        Website: app.fromfactory.club/order/SO11746918/detail

        The product sent is worst than what is sold on the road side. Very poor material used. Got the shoes returned however Club Factory did not refund shipping charges for both ways. Shoes sent were too small. Please refund my shipping charges also - Initial delivery charge Rs 126.55 by Dhilivery & Return delivery charge Rs 330 by Dtdc. Please refund total shipping charges Rs 456.55.
        Order # SO11746918
        Club Factory customer support has been notified about the posted complaint.
        Feb 02, 2018
        Updated by Adarsh Ranjit         The product sent is worse than what is sold on the road side. Very poor material used. Got the shoes returned however Club Factory did not refund shipping charges for both ways. Shoes sent were too small. Please refund my shipping charges also - Initial delivery charge Rs 126.55 by Dhilivery & Return delivery charge Rs 330 by Dtdc. Please refund total shipping charges Rs 456.55.
        Order # SO11746918
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          V
          Vaibhavi Kapadnis
          from Nanded, Maharashtra
          Feb 2, 2018
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          Website: www.clubfactory.com/‎

          Dear club factory,
          I bought product in december with order no so 8526498 (Pink furry sweat shirt) actual that shirt faulty, i paid this product by online method and return that productin december, still u unble retyurn my fund, so kindly humble request to you please take back your product and refund my money through original payment method or any payment method as soon as possible.
          Thanking you club factory regards vaibhavi k.
          Club Factory customer support has been notified about the posted complaint.
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            D
            dibyashree
            from Mumbai, Maharashtra
            Feb 2, 2018
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            Website: Club Factory

            Hello Sir/Ma'am,
            I was placing an order of 4 items in club factory and while paying the amount I chose the option of Paytm. The amount of Rs.2185 got debited but an error message got displayed from CLUB FACTORY that "Payment Failed" .
            I have attached the snip of both the amount Debit email and error message which got displayed from CLUB Factory. Please find the attachments.
            Kindly provide me with response for my query,
            Is the order received at club factory's end??
            ELSE what about the money which got debited from my account while making the payment via PAYTM for club factory ?
            +2 photos
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              S
              Sangihari
              Feb 2, 2018
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              I have ordered a wrong item and i’m cancelling the whole order. I was wishing to buy a 5 number shoe unfortunately i got 6 number size, the colour of the shoe was ash and we wrongly choose for different colour and the top i chose for purple it wrongly went for orange. So please cancel my order so that i will be placing a new order now. Make it as soon as possible.
              Club Factory customer support has been notified about the posted complaint.
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                R
                Roshni Das
                from New Delhi, Delhi
                Feb 2, 2018
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                I have placed multiple orders however did not inform that you guys have cancelled the order. Call me on[protected]. I want to discuss. I have ordered it for specific reason and when i am calling the given indian number it's not even connecting. Disgusting. If you had a problem with one product then you should cancelled that specific product but you guys cancelled my entire order. My first experience is worst experience.
                Club Factory customer support has been notified about the posted complaint.
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                  S
                  sunitha nagella
                  from Hyderabad, Telangana
                  Feb 1, 2018
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                  My product order no.13150630 has been refunded without giving any reason. I want to know the reason. I have paid amount by online. Is club factory guinine to believe and buy. Explain the reason for refund and pay back my money. Explain me my product refunding reason else send me the product. And afterall consumers trust and faith is more important for a online shopping.
                  Club Factory customer support has been notified about the posted complaint.
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                    A
                    Aayushj
                    from Batala, Punjab
                    Feb 1, 2018
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                    Address: Ahmedabad, Gujarat

                    My order no is SO12031397 name of menal kothari mobile no [protected] n uhh r telling that no pick up service is available I returned uhh n how i asure uhh that uhh r return the money n uhh r saying that 8 to 12 working days uh will not get the product the refund will not done so how will i do this plss reply me do something otherwise don’t mention this service of return this is not done
                    Club Factory customer support has been notified about the posted complaint.
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                      V
                      Venkatesh King
                      from Mirialguda, Telangana
                      Feb 1, 2018
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                      Address: Hyderabad, Andhra Pradesh, 500044
                      Website: www.venkatesh12041975@ gmail.com

                      Dear club factory, i bought product on yesterday with order no so12403273, (Men's cushion sports shoes) actual the size and measurements of the product didn't match to original picture and to me also, i paid this product by online method, so kindly humble request to you please take back your product and refund my money through original payment method or any payment method as soon as possible. Thanking you club factory regards b venkatesh
                      Club Factory customer support has been notified about the posted complaint.
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                      My Order Nob[protected] my Prodect Is Heand Digital Watch my Order Arriving Date Is 09th January But After 31th January Is Not Arrived My Order And Payment Also Done.. Wye You Not Arrived My Order Sir Plx Help U..

                      sports shoes return - Comment #2991003 - Image #0
                      Reply
                      [protected]...this is my number..how can i track this..plzz tell, me status
                      Reply
                      R u making fool of me??? Just before few minutes ago I did two for same items but they confirmed both amount. Will you return my cash???
                      It's more than 20000
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                        D
                        Dhipa Chinnadurai-dhisha
                        from Mohali, Punjab
                        Feb 1, 2018
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                        Address: Mumbai City, Maharashtra, 421204

                        Want to raise return request for order no. So12638849 and wanted a refund, i ordered 4 products and recived only 3 and not fitting me so wanted and call back and how these can be returned,,, any one will be coming to pick up?

                        Orders - denim skinny pencil slim pants
                        Womens over knee botes
                        Sexy denim skinny pant high wast look
                        Leather sexy leggings

                        I need a solution immediately and refund and arrange a door pick up or let me knoe the mode of pick up
                        Club Factory customer support has been notified about the posted complaint.
                        Feb 01, 2018
                        Updated by Dhipa Chinnadurai-dhisha                         Need a refund ASAP Very Seriously Irritated by seeing your output to customer
                        View replies
                        same problem i m also suffering the prodduct is very bad i need refund as soon as possible and also arrange a door pick up or let me know mode of pick up for guest orders
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                          L
                          L Karal Marx
                          from Jayamkondacholapuram, Tamil Nadu
                          Feb 1, 2018
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                          Address: 605602

                          Hi i had ordered a bag through your website on 20 to january and i had got a confirmation mail from your end on 25th january claiming that the order is out for delivery and would be dispatched through delhivery courier. But after that i didn't get my courier delivered and i could not even track the status of my courier for which i had made payment through net banking. So here with i demand u to update the status of my courier order no so12576943. Not to refund my money back.

                          Ending this complaint mail with loads of disappointment.
                          +4 photos
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                          Dear sir

                          Dear sir
                          My order no SO12784195
                          Plz give details and docet no

                          Regards
                          Santosh pandey

                          my order so12576943 is delayed - Comment #2990952 - Image #0
                          Reply
                          I receive order 27/01/2018... It is bag wroth rs 239. And shipping is 127 total 367 i paid ..But bag is doesn't look like which is shows in image..So plz refund my amount..asap order no.SO12560432.
                          tracking no.[protected]
                          Reply
                          Case on dlebry kyo nhi hota hie
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                          After 10 days my product is not shipped at the given address order number so12217047
                          I m purchase two pc t shirt approx rs 1600
                          Reply
                          My order number is SO12145120. I am not finding my order details in paid order option of my account. I have to return this order as it's size is not appropriate to me. Pls provide me some help for returning this. Pls return my order before the 9 days as it is the limit for return.
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                            A
                            aarti8
                            Jan 31, 2018
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                            Address: 380005

                            I order multiple things on this app today (01/31/2018 6:48pm)... tried to go through payment... made payment through paytm but after making the payment i got flash update stating that the payment has been declined. but it has charged my bank account... order id : SO13231962... after contacting at chat support they have asked me to wait till 10 working days without providing any reference id for order cancellation or payment refund. instead asking for more details about the paytm transaction. and asked me to order again if i need stuff that i ordered. how can i trust those people...!!!
                            Club Factory customer support has been notified about the posted complaint.
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                              M
                              Monica Elena
                              Jan 31, 2018
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                              Address: Ub4 9dg

                              I. Already order some clothes from club factory but i. Think. Is fraud company coz i received some of the items and is cut off the labels all of them.. By legally must have a labels on which. Item but they don't have.. The smell of the clothes is very bad. I. Think some one used and they sending to me, i ask customers support to. Return all but i. See no. Cus support esist... I was the first time here and i am the last also... No more order from this club factory cheating people only to take the money and on final sending you wrong... I got 2 items the same and the size which. I. Request is not reall is fake.. Sorry but i need to make complain.
                              Club Factory customer support has been notified about the posted complaint.
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                              I have received wrong size shoes pleaes resend me 9no shoes and this shoes exchange itmy order noso[protected]
                              Reply
                              Dear concern,

                              My order number is not received till date,

                              Kindly check and send it to given address.

                              Kunal Auto Tvs
                              Near Vedic Ashram
                              Delhi Road
                              Rewari-123401
                              Haryana
                              M-[protected]
                              Reply
                              Dear club factory
                              [Club Factory] Your order No.SO12553572 has been shipped by Delhivery. Your tracking number is[protected] Here: https://app.fromfactory.club/order/SO12553572/detail
                              I am unable to check details of my order .
                              When ill get my order.
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                                A
                                Ariane Camurungan
                                Jan 30, 2018
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                                Address: 67177
                                Website: club factory

                                I bought my items last january 21 2018 and based on the trend of handing the items the expected date of arrival of my items will be feb 8. now im really concerned because there are still items not available. if its not available you should put it in the item so we should not buy it! i really need my items on or before february 8! SO12649403
                                Club Factory customer support has been notified about the posted complaint.
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                                  C
                                  chiru A
                                  from Bengaluru, Karnataka
                                  Jan 30, 2018
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                                  Address: 560037

                                  I have ordered on dec 2nd week.. they have lost my shipment no proper response from customer care.. it’s almost 2 months completed.. they told not able to do refund and not able to give my shipment also. These people playing with your money and they refuse to do refund . Don’t buy anymore products from this website it’s all fake company.. no guarantee for your money..
                                  Club Factory customer support has been notified about the posted complaint.
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                                  I have received wrong size shoes pleaes resend me 9no shoes and this shoes exchange it
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                                    P
                                    Pruthvi Raj_41
                                    from Hyderabad, Telangana
                                    Jan 30, 2018
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                                    Address: Hyderabad, Andhra Pradesh, 500081
                                    Website: m.clubfactory.com

                                    I have ordered & paid rs.2200/- cash for 2 casual shirts, 1 sweater and 1 leather belt on dec25th, 2017 and they got delivered on jan08th 2018.
                                    When i tried those in personal i find none of them have a good quality. So applied for return on the same date. But today is 30th jan and i still didn't get any update on the return status. When i go for individual product return status. It just shows requested — shipped as highlighted, keeping delivered — processing unhighlighted. No one came to pickup the return parcel.

                                    Return ids are:
                                    Son[protected]
                                    Son[protected]
                                    Son[protected]
                                    Son[protected]
                                    Club Factory customer support has been notified about the posted complaint.
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                                    I oder at 13 January and I cancel my oder at 17 January . Club factory said that they refunded my amount but I did not getting anything .please let me know what should I do ?

                                    no update on return status - Comment #2989355 - Image #0
                                    Reply
                                    Hi Team

                                    I have placed order 19th jan 2018 but still not get my order and customer service side no response so i want stick action against

                                    Thanks

                                    no update on return status - Comment #2989374 - Image #0
                                    Reply
                                    I have booking lost one week one
                                    T shirt not deliver what happen my order number is S[protected]
                                    Reply
                                    The material is not good/genuine. want to return and refund the money to my bank debit card.
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                                      K
                                      Kavya Bhatt
                                      from Sirur, Maharashtra
                                      Jan 30, 2018
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                                      inability to contact customer care center

                                      Order number so12508185, placed on 12th jan and paid for also. Now i am unable to see any progress in the tracking info from the past 7-8 days. I am in urgent need of the same product and the minimum i expect is the customer care center to just ans my queries regarding the same, whether i shall get the product on time or is it going to be cancelled from your side, so that i can look for an alternative if i am not going to receive it. All...
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                                      M
                                      marwadibro
                                      from Nagaur, Rajasthan
                                      Jan 30, 2018
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                                      Website: m.clubfactory.com

                                      Dear sir
                                      On the day of 17 jan 2018 i have ordered some products from the online shopping firm club factory but unluckly the product is got misplace and i didnt received any of product. Only packing is arrived. And i didnt got any proper way to complaint in the firm. All the phone number available on the web site of the club factory are either full or not responding. My order no. Is so12400601 and the amount of the package is rs 2088. I will accept if the product still arrive in good condition. Or else i want full refund of my money. Please sir take some action on my complaint
                                      Your faithfully
                                      Suraj
                                      +4 photos
                                      Club Factory customer support has been notified about the posted complaint.
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                                      I want to know why my dodder was canceled: my doder should be returned to me or my payment should be returned.
                                      My oder no .SO13076036

                                      product is not delivered - Comment #2989329 - Image #0
                                      product is not delivered - Comment #2989329 - Image #1
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