Club Factory Complaints & Reviews

Dear sir,

I have done online transaction on 29/01/2018 from club factory app and the item of order no - so13101232 has not delivered in my address. I would like to inform you that an amount of order is already deducted from my account. I tried calling all the customer care which i could not connect.

So, consider my problem & update the status

Dear Team,

I have ordered one hood cap sweatshirts on[protected] of Rs.1230.48 and on[protected] i have cancelled the same order.

Now Club Facrory application showing that On[protected] amount has been refunded to my account which i didn't received. Even on 14 Dec 2017 there is no transaction from my bank account. Same i have checked my PAYTM application refund amount is not transferred there as well. Screenshots is attached for your reference.

Request you to do the needful ASAP.

Regards
Saurav Bisht
[protected]

Yesterday i have ordered four earings from your club factory at 9:00 p. M.in the time of transaction the amount is deducted two times for particular product. I don't know how it is possible. The deducted amount is rs. 585
I have requested to please check the transaction details and return my money quickly..
Thankyou

My contact no. - [protected]

Hi
I'm Anees Sultana
My product order id is SO12931872
I have ordered 7 hangbags at a time on[protected] and the order got approved and notification was given az mu order will deliver in february on so and so date. That means my order got confirmed. But after 3 days i.e, today on[protected] I got one more notification saying that my complete order got automatically cancelled. I wonder why you people will give discounts and if we order something you will accept and in 2 days you will cancel it. I'm sorry but this way the site will not work. Even I don't know how to get my money back as I have paid online by credit card. We customers will start expecting but what we get from club factory only disappointments. I just want my order to be deliver at any cost as it is not my problem. Or else I want my complete amount back in my account. If I gets d order I really appreciate and if not after getting my amount back I'm going to delete this app for sure. Thanks!

Service is not upto the mark amount is not returned thoe product is not dleivered we would take a strict action regarding ur members. Club factory is not a homely app they dont pay attention towards their customers. You should learn to respect complaint. Ur delivery n charges are way than ur services. Please keep ur app familier and plzz i[censored] cant return money then plzz make cash on delivery option available. Wise ur quality of clothes are not gud overall u should give a customer his money right back after u members mistake. N the product us stolen by ur delivery boyso

I am order shoes on 15.01.2018 and order no is so12245828 and it is approved.
Showing delivery date feb.2nd 2018 but on 26 jan 2018 it is auto cancelled by your side.
I am eagerly waiting of my order but why order is cancelled from your side?
I don't want money back i want product,
If you have problem of delivery why you accept order.
Because of this i am on hope for delivery but you suddenly cancelled order.

I had ordered two sets of rings from club factory but i received only one. I had made the payment online for the complete order. The contact number given in the contact support is being mentioned to be have full mail box and hence the call is not connecting. Neither are they replying to the mail. I either want my product to be shipped to me or else want the money back for the same. Need some kind of help please.

Hello this is sujit from coimbatore tamilnadu. I have order 3 items in club factory and i hve paid all amount while booking on 8th january 2018 my tracking id is[protected]. Mostly a month is going on but still no calls and no any msg received whether they have dispatched or not. And when i ll received no any details plzzz track my items and sent me in my address

Dear sir
I have placed an order on 10th jan 2018 and following is the reply from club factory on 22jan18.
When i contacted ecomm they told me to contact clubfactory helpline as they have not received the shipment. Please let me know the status of my consignment.

Nervan gera

Following is the message from club factory

Dear nirvan,
Your order (Order no. So[protected] has been processed and shipped by ecom. Your tracking number is[protected].
Tracking information will be updated within 3 days.
If any items in your order go out of stock, you will get refund for these items in your account or credit card.
If you are not able to track your order in the app, please follow the links below:
If the shipping company cannot reach the recipient, it will usually make two more reattempts. If you fail to receive the shipment, your parcel will be sent back. Please always keep your phone on and track the shipping information online

I ordered 1 sweater from club factory on 1/1/2018. My order no. Is so11054917. Because of mistake in stitching i returned that product back to club factory. They said that the refunded money will credited to my patym account within 5 business days. It's been 5 days, i'm still waiting. My refund id is sor[protected]. I received a message on 25/1/2018 that rs.1310 is refunded but i didn't receive any amount. I paid through debit card hdfc and my paytm transaction id is [protected].

I received my package today morning (26th jan 2018) from club factory. The dress i ordered was way too big for me, than i saw on the dress l label was given. Later i saw that on the packaging s sticker was pasted. I complained to the customer care full day they argued with me. Even though i sent pictures on the dress label they were referring that sticket on packet is correct so item is correct. I sent them measurement pictures even.
They are telling i[censored] want to return item u have to send courier and that also specific to india post. I am really fade up with the service and why i have to be pay for their cheating. Please help!
Order number:so11708311

Thanks,
Shiwani

I had ordered two pair of footwear on 12/01/2018 as a guest and got it delivered on 24/01/2018. Since i found the size to be inappropriate i wished to exchange it. Club factory provides no such service and after query on app support i was asked to apply for return. An address was given where i was supposed to go for processing for return. The given address is far from my home address so i wanted to inquire details about shipping fee. I was not given any contact number, not able to find it online and the one i found and contacted seemed to be a fraud asking about my card details. I need a proper help regarding this whole return process but it is getting more complicated.

I ordered few items from club factory online site on 15 december but till today i am not able to get any information about my product. As price amount is paid at first so i am worried that it will receive them or not. Last date of receiving my order is on 2nd february but then also i should be getting any messages about my order but there is no message which i received on my gmail or message. L want those products to be delivered as soon as possible because of some personal work.

Hello, where is my order??
So11915412 from last 12 days there is no update, i was booked it through facebook, and after login through club factory app it is showing empty order history, not even a single update received about this order. I also paid in advance, that i committed blunder by believing on chinese fraudster.
After booking i came to know that this is china factory, i will suggest everyone to not to buy anything from this rubbish fraud china company.
They are making fool.

I have ordered in november month but still there is no update and did not receive the order yet.. Is it a fraud company ????
Why there is no cash on delivery option ??? The company must be closed in.such case there are many bad reviews on that company !! Please do the needful at the earlliest i have waited enough so seeking a positive respince from your side atleast not to lose the hope

Sir i have given an order on 7th january. My order no. So11552851. My tracking number is[protected].. (I got this message through email on 15th january.) after this i didn't receive any message. But i am not able to track my order, my phone no. Is [protected]. I have download your app. When i am trying to search my order, it is showing that you have placed no order, please do the needful.

I have sent the return request for the items which I do not liked... due to the bad quality. Now the problem is that I had applied for return request within a day of receiving the parcel but still nobody has come to take the parcel back from my address. So pls guide me that when the courier person will come to take back the parcel so that I can get my money back.

Also tell me that in the case of refund, Can I select any other product in exchange

I purchage one ladies jackt and jacket recive also but i dont like jacket and jacket is very lagre also.so i return the jacket same day but company is not pay the money so please give me the money .my contact numer is [protected]
the product are not recived by shippment and not any contact me its not my folt. i return request provied same recive day.thanku

Dear Sir,
I have not received my parcel bearing order no. SO12044021 and tracking no.EQ[protected]IN. It was booked before 14th of January. I was continuously tracking it, in transit, it reached to my nearest place Rajgarh but surprisingly it was again sent back to the transit Ambala instead of sending it to my mentioned place. Kindly help me to sort out this problem. I have given my address below.

Ramesh Chander Mattoo
Akal academy Baru Sahib
P.O. Gurudwara baru sahib
Dist.Sirmour
H.P
pin 173101
Phone no. [protected]

My payment has deducted but no order is showing in my app. My order no is. So12727983.
Please help. Please refund my amount... My amount is deducted from paytm wallet but order is not showing by their side. I contacted to them but they also refused to help... So please help on this matter. And also take serious action against this website. Because this is a fraud website.