[Resolved]  ABN AMRO Credit Card — Credit card payments

Dear Sir

I have made all full payements for all the month till march 2008. Although feb statement was not recieved same was informed to bank. My only outstanding amount is 8547.19/- where i was ready to pay them but they are not ready to resolve the issue and its is increasing every month. I have recieved N number of calls from them, but no body listen, even i have called the bank also.

Below r the details mails sent to them and few responses from bank

Dear Concerned

I will do the payment of last statement transaction which is total 8547.18/-
only if you do the correction in the statement. I will not make you payement
of 11055/- which is not at all justified. Instead of making the full
payement you always incurred Cahrges to me check my past mail. You people
never response on time due to which you levied the finance charges to me.
What is my fault? I m always requesting for the correct statement which you
are not giving.

Better if you want the close this matter amicably . I did not get you
statement delivers for feb. Same was complaint to you and Yesterday also i
have called you cc for the correction of statement and response was too bad.
Better if you want the clear the payement, You sould settle down before 27th
otherwise I will not make any payement and finance charges apply on the
payement will not be accepted and that will not my fault. After 27th April
no need to send your excutive to me

Regards
Ravinder
[protected]



----- Original Message -----
From: "Ravinder" <ravinder.[protected]@hfclconnect.com>
To: "ABNAMRO" <[protected]@in.abnamro.com>
Sent: Wednesday, April 09, 2008 5:10 PM
Subject: Re: Active Alert Service


> Dear Concerned
>
> I will not pay you any single amount now, I have made the full payement
> for last statement 21895 and in this statement again finace charges and
> service tax is inculded. What for you guys are sending me false statement.
> I will not make you any payment before i recieve the correct statement
>
> Regards
> Ravinder
> [protected]
>
>
> ----- Original Message -----
> From: "ABNAMRO" <[protected]@in.abnamro.com>
> To: <RAVINDER.[protected]@HFCLCONNECT.COM>
> Sent: Wednesday, April 09, 2008 4:36 PM
> Subject: Active Alert Service
>
>


Dear Concerned

Do not send me such a stupid letter dated 23/03/08 where i have made you full payment o[censored]pto march statement. Now I do not want to continue your card, You will receive all the payment for current transaction too.

So do not send me any letter which have no meaning now. You can go through the emails below

Regards
Ravinder

----- Original Message -----
From: Ravinder
To: [protected]@in.abnamro.com
Sent: Monday, March 24, 2008 10:07 AM
Subject: Re: Request for Finacen charges reversal-Request number [protected]


Hello

I have called up your customer care, Talk to MR Ali and Your system is not working, Whose fault, who will suffer, they wont care to take the number for call back.

Thats the services you are giving to customer and taking uneccessary charges, Better I sould report your problem to Consumer Court. Everyone there is deaf, No one listen there.

Regards
Ravinder
[protected]


----- Original Message -----
From: Ravinder
To: [protected]@in.abnamro.com
Sent: Thursday, March 20, 2008 10:18 AM
Subject: Re: Request for Finacen charges reversal-Request number [protected]


Your Respone is too much slow and you charges me for late fees and all I will not pay any late few for 1/8/08 to 2/8/08 statement

Payement Due for Feb - 9364.97
Payment due for March - 12529.34

Total Payment of 21894.31 I will be depositing the chque for same today. Coz you have done the same for feb statement where i have clears all my dues for Jan-08, Mail is below in detail. But make sure not any dues will reflect in next statement of 8 March -08 to 8 April -08.

No Late fees and financial charges will be incldued in the next statement

Regards
Ravinder
[protected]
----- Original Message -----
From: [protected]@in.abnamro.com
To: Ravinder
Sent: Wednesday, March 19, 2008 10:33 AM
Subject: Re: Request for Finacen charges reversal-Request number [protected]



Dear Mr. Singh,

This is in reference to your email dated March 17, 2008.

We have referred the matter to our concerned department and will revert to you within the next 5 working days.

You may also quote the reference number: [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices

****************
QUICK TIP
********************************************************************************...⇄
Access Cardsonline & request for a balance transfer or a draft on your card ! Visit www.abnamro.co.in and make banking simple & hassle free!
********************************************************************************...⇄
Cards Online - You may log on to CardsOnline & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history. In a nutshell you will be in a position to access details on your credit card account from anywhere - anytime. Log on to www.abnamro.co.in and register now !
********************************************************************************...⇄
* Bank By Phone service - Delhi & Noida [protected], Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Tirupur [protected], Pune 664 21111, Hyderabad 6666 1234, Vizag [protected], Bangalore 4124 5555, Mangalore 300 1500, Ahmedabad[protected], Vadodara 6619999 Surat[protected], Lucknow 398 2500, Gurgaon 411 1111, Chandigarh, Ludhiana, Jalandhar [protected], Jaipur[protected], Kerala[protected], Nagpur, Kanpur, [protected] or[protected], Nasik [protected], Coimbatore [protected], Toll free [protected]
********************************************************************************...⇄



"Ravinder" <ravinder.[protected]@hfclconnect.com>
03/17/2008 06:33 PM

To: <[protected]@in.abnamro.com>
cc:
Subject: Re: Request for Finacen charges reversal-Request number [protected]




Dear Concerned

Till Jan Month I have paid all the dues and Last full payment was made to you which was reflected from my account on[protected]

Still you guys are inclduiong the finance charges and late fee.?? What for those finance charges and late fee.

I will not make nay payment untill i will get the clarity for the charges. I will make you full payment only after the clarification

Please do call me

Regards
Ravinder
[protected]


********************************************************************************...⇄


"Ravinder" <ravinder.[protected]@hfclconnect.com>
01/28/2008 04:08 PM

To: <[protected]@in.abnamro.com>
cc:
Subject: Re: Request for Finacen charges reversal




Dear Concerned

You are forcing me to go out of service from your bank. Ok I will decide what to do now.

Could you please clarify one thing, I have already made the payment fro current month statement excluding finance charges. So better i should not get any finance charges in my statement. If i will get the statement inculding finance charges I will not make nay payment due to poor services provided by you.

Regards
Ravinder

----- Original Message -----
From: [protected]@in.abnamro.com
To: Ravinder
Sent: Monday, January 28, 2008 11:46 AM
Subject: Re: Request for Finacen charges reversal


Dear Mr. Singh,

This is in reference to your email dated January 21, 2008 .

We wish to inform you that we have reviewed your case and have observed that although you have been making the payments for the transactions incurred by you, the payments on the account have not been satisfying the outstanding balance on your credit card and hence there is an accrual of finance charges.

We would also like to clarify that interest on any retail transaction is levied if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.

Therefore we express our inability in reversing the finance charges retail levied on your card account.

You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices

****************
QUICK TIP
********************************************************************************...⇄
Access Cardsonline & request for a balance transfer or a draft on your card ! Visit www.abnamro.co.in and make banking simple & hassle free!
********************************************************************************...⇄
Cards Online - You may log on to CardsOnline & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history. In a nutshell you will be in a position to access details on your credit card account from anywhere - anytime. Log on to www.abnamro.co.in and register now !
********************************************************************************...⇄
* Bank By Phone service - Delhi & Noida [protected], Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Tirupur [protected], Pune 664 21111, Hyderabad 6666 1234, Vizag [protected], Bangalore 4124 5555, Mangalore 300 1500, Ahmedabad[protected], Vadodara 6619999 Surat[protected], Lucknow 398 2500, Gurgaon 411 1111, Chandigarh, Ludhiana, Jalandhar [protected], Jaipur[protected], Kerala[protected], Nagpur, Kanpur, [protected] or[protected], Nasik [protected], Coimbatore [protected], Toll free [protected]
********************************************************************************...⇄

"Ravinder" <ravinder.[protected]@hfclconnect.com>
01/21/2008 05:41 PM

To: <[protected]@in.abnamro.com>
cc:
Subject: Re: Request for Finacen charges reversal





Dear Concerned

You have to waveoff this. I have made the compelete payement. And in my statement still payment has been appeared. So Complete payment has been made to you, So what inrest you are calculating now...I do not agree with your words. So kindly waveoff all the financial charges for smooth opeartion

Regards
Ravinder

----- Original Message -----
From: [protected]@in.abnamro.com
To: Ravinder
Sent: Monday, January 21, 2008 4:45 PM
Subject: Re: Request for Finacen charges reversal


Dear Mr. Singh,

This is in reference to your email dated January 15, 2008 .

We will like to inform you that late fees are levied due to non payment of at least minimum amount due within payment due date. The finance charges are levied due to non payment of total outstanding within payment due date.

We would also like to clarify that interest on any retail transaction is levied @3.10% if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.

Therefore we express our inability in reversing the finance charges levied on your card account. However as a service gesture we have reversed the late fee of Rs. 600.00 along with the associated service tax. The reversal will be a part of your next card statement.

You may also quote the reference number [protected], in case you need any further clarification on the above resolution.

Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
Cardservices

****************
QUICK TIP
********************************************************************************...⇄
Access Cardsonline & request for a balance transfer or a draft on your card ! Visit www.abnamro.co.in and make banking simple & hassle free!
********************************************************************************...⇄
Cards Online - You may log on to CardsOnline & get details on your credit card. This option will enable you to view / print your statements and also check your payments and account history. In a nutshell you will be in a position to access details on your credit card account from anywhere - anytime. Log on to www.abnamro.co.in and register now !
********************************************************************************...⇄
* Bank By Phone service - Delhi & Noida [protected], Mumbai 2491 4001, Kolkata 4434 1111, Chennai 2821 5151, Tirupur [protected], Pune 664 21111, Hyderabad 6666 1234, Vizag [protected], Bangalore 4124 5555, Mangalore 300 1500, Ahmedabad[protected], Vadodara 6619999 Surat[protected], Lucknow 398 2500, Gurgaon 411 1111, Chandigarh, Ludhiana, Jalandhar [protected], Jaipur[protected], Kerala[protected], Nagpur, Kanpur, [protected] or[protected], Nasik [protected], Coimbatore [protected], Toll free [protected]
********************************************************************************...⇄
"Ravinder" <ravinder.[protected]@hfclconnect.com>
01/15/2008 05:12 PM

To: <[protected]@in.abnamro.com>
cc:
Subject: Request for Finacen charges reversal






Dear Concerned

I'm Customer of ABN Abro care

I have done the complete payment of 11230/- For last month. Still same amount is reflecting in my current month statement with finace charges and late fee

So kindly wave off my finace charges as well late fee
Card Number - [protected]
Ravinder Singh

Regards
Ravinder


[protected][protected][protected][protected]
This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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