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[Resolved]  ACT Fibernet — Pathetic customer care/mgmt.

Beam cable is one internet provider u'll take to cry ur days for. They have the most illiterate of reps. on customer care. The guys seems to have by-hearted the sentence " sorry for the inconvenience caused sir, we’ll forward the complaint and get back to you ASAP”, and the day never comes. They’ll keep sending you sms’s on ur mobile stating” i[censored]r complaint is not resolved in 24 hours, fwd this message to 9xxxxxx”. You do whatever you want to do, the bottom line is THEY’LL RESOLVE UR PROBLEM WHEN THEY WANT TO and you can go ahead and explain ur head out to them again and again, they just wont agree.

I took beam cable in Sep’08, but have to confess this has been a complete sorry story. Let’s go one by one:
1. They charge me 1500 for installation although there is a connection right next door to me. I agreed to this, who gives a if it’s really worth.
2. In-spite of my repeated requests, the given the responsibility to take payments always comes at 8:00 AM on a WEEKEND. Can you imagine??
3. It goes on, and then one day I have to move to another place 2 blocks away. The beam cable executives with all the talent they have got to harass and irritate people with something like – not responding at all (i.e going mum completely) as if they are with me on this, and u ask them the second moment – they have the aforesaid reply ready to be smashed on my face again.
They took 20 flat days to finally move my connection after me wasting a good sum on the calls to them and on top of that the harassment they left me with COZ THEY COMPLETELY DON’T UNDERSTAND ANYTHING.
4. Today was the final nail in the coffin, their executive for some reason couldn’t call/come to my place/ come to my office for a month to take the payment and voila—my connection has been disconnected. I gave a call day before and with the sweet asses they have sitting over there in their call center, got to know that it’ll get re-connected in a day. Well 2 days are already over and still nothing. The final call from me to them minutes back enlightened me that I didn’t pick a call twice today (on the mobile I am carrying – WELL THAT”S NEWS for me) and well here the [censored] he goes again “ I have forwarded ur prob, should be sorted in 24 hrs”. Then what did the guy I called day before did, took the complaint home and on it??

I really don’t know when this complaint would be tackled but really would want to smack the face of each guy sitting in their call center. Oh, almost forgot the icing on the cake, these guys never have a MANAGER in office. I have even got responses like “he’s in the loo” and “he’s gone for a smoke” from these guys. Such is the unprofessional attitude.

Let’s see what happens. Any guy knows the right way to tackle them, send me a reply…

Gaurav Arora
Kondapur
Hyderabad
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  89 CommentsShareTweet

Comments

If you have some more time can you file a case in the consumer court against them.

Reliance Broadband — cannot add friends in orkut

i can not add friends in orkut, when i add a request yo friends it seens 'Addition of friends has been temporarily disabled'
Mr. Subhash, you came all the way to this complaint to say this?? You seem to be having a good relationship with Beam cable, is it?
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If You Dont Get A Proper Response From Beam Regarding Your Complaints. Mail Your Problem To

[protected]@deccanmail.com Give Sub:Speak out
Or
To, [protected]@thehindu.co.in Sub: Downtown Mail.
Please Visit

http://beamcablesystem.weebly.com/

You Might Get Some Help..
guys why I have not received my loin ID & password yet, its been 3 days since I paid money to marketing guy and it is not activated yet.
Very bad bad bab customer service @ IJM hyderbad
Please complaint here @ www.beamtele.weebly.com
If You Dont Get A Proper Response From Beam Regarding Your Complaints. Mail Your Problem To

[protected]@deccanmail.com Give Sub:Speak out
Or
To, [protected]@thehindu.co.in Sub: Downtown Mail.

Reliance Broadband — posting has been temporarily disabled

hello sir
my orkut scrap &add friend request will be disabled so please enable it
fastly.
thanks for your consult
I WANT INTERNET CONNECTION PLASE SEND PACKEGE DETAILS
I had a great issue today with Beam Cable. My internet was not working since last night and I raised a complaint, got a call from Beam Cable saying due to the Virus in my system my port is getting blocked. I was wondering how weak must the firewall for their server must be that a stand alone system is causing them problems. If the port is getting blocked how come I get their swiths IP address 192.168.1.222 and also how was I able to ping that IP. If anyone from Beam Cable is reading this please tell me ' are these few lame excuses you give your customers and please atleast not to me who is a technician in same feild for 3 years now.
As Gaurav said, They have the most illiterate of reps. on customer care. The guys seems to have by-hearted the sentence .It's really true. I faced the same problem. I made a call to call-center to take new connection, 10 days over. Not yet received any call from Technicians.
i need to change my plan from 400 to Rs 600.
so, plz chnge it as early as possible
thanking u
regards
srinivas
hello sir the service of the beam cable is too worst
i suggest other to not to go wit the plan
i took connection three days back and from last two days there is no connection
and the service provider r very careless regarding the complaint
they r least bother
MY NAME IS MR LAXMI NARAYANA I STAY AT RAM NAGAR X ROAD I GIVEN 1000 RS AND CHEK TO UR EXCITIVE MR NAVEEN CONT NO [protected] BUT MY FORM IS NOT LOG INED
WHEN I CALLED TO C C THEY R GIVING ME THE ANS THERE NO INFORMATION SINCE IAM WAITING FOR UR SERVICE FRY DAY 06/11/2009 ONWARDS PLZZZZZ GIVE ME A RESPOSNCE AS SOON AS POSSIBLE.

beam cable hyderabad — no internet connection

user name [protected]@yahoo.com account no28388 no internet connection from 24.11 2009 i want inter connection now its urgentuser name [protected]@yahoo.com account no28388 no internet connection from 24.11 2009 i want inter connection now its urgent
As iam the exesting coustamar and i have have shifted my residence so i informed him to shift the connection and its has don on friday and ask me to renive the account i have paid 1000 rs to ur execitive the bill num is 74580 and yhen also it was not connecting so i called to customar care and complant regarding the user ID and password he informed me he will sms to my mobile bust since 2 days i was waiting but there is no response i was call u also but send the id pw as soon as possible

regards
md.faiz uddin
[protected]
user id:[protected]@yahoo.com
Sir, My antivirus is not taking update.
Oh God, what a pathetic condition is urs. Thanks for revieling the attitude of this Beam Buggers or i might have stepped in that pit. Even i do have experiences with such people, but not with the beam. I can imagine how they might harrase you. Thank you very much for giving this information. U can send this even through SMS to all of the people who are with Beam and take revange on them.

Bye

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    code
    ACT Fibernet
    Customer Care Service
    Customer satisfaction rating
    45%
    Complaints
    3679
    Pending
    740
    Resolved
    1410
    ACT Fibernet Phone
    +91 72 8899 9999
    +91 91 2121 2121
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
    View Full Information
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