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[Resolved]  ACT Fibernet — Complaints on Beam Cable

Complaints on Beam Cable support:

I registered a log with your support (Call center:[protected] for shifting of my internet connection on 30/May/2008. Today is 13/June/2008 and still my connection was not restored. I daily called 2-3 times to call center. They reply with same answer that my person will call you. But the reply is same on each and every call. I don't know if the answer is same, why call center is required there. You can keep an auto message saying the same. None of your persons called me till now regarding this issue and till date 13/June/2008 2:00 PM the issue is not yet resolved.

Some how I got your sales person contact and I am following with him. Still the status remains same.

Till now I am thinking Beam Cable is given the best services and I myself recommended my friends who have taken 5 connections recently. But now I regret on this for making my friends in taking the connection with Beam Cable.

One more issue is when I take this connection; your sales person told me that they will shift the connection free of cost. But now they changed the tone and saying that they mistakenly said that, but now require the shifting charges. Even though the mistake is from your side, I paid the shifting charges. Still my connection is not restored.

Hello – Any senior management Can you please look into this ASAP and reply to my issues below.
1) Why it has taken this much of time to restore my connection.
2) When I call your call center, they were not providing any info except 'our person will call you'. The same answer they told in each and every call I made. But none has called me. Why?
3) False promises made while taking a new connection. Why?
4) Despite of flase promise, I paid the shifting charges. Still connection is not restored. Why?
Complaint marked as Resolved 2020-08-14 00:14:53
Complaint comments  21 CommentsShare0Tweet0

Comments

Bad service, worst set of people, That is all you can say about Beam cable in Hyderabad. I have paid amount for 1 year for my internet connection. It is going over a month now and still my coonection is pending.
call centre are provind the wrong feedback and there technician never keep their words, They will say that they will come at 10.00 am and will never turn up. I request any of you if you can suggest me how i can get my money from them.
If you call them at their call centre they will say the same thing what they had said one day back without changing commas and full stops.
People of hyderabad are worst for not keeping their promises. They still feel they living in the era of Nawabs. At this time of recesssion they should be more prompt in their service, but they have become worst.
Even i do not know how to curse them.

Regards,
satyajit
Please Visit

http://beamcablesystem.weebly.com/

You Might Get Some Help..
www.beamhelpdesk.co.cc/
From: "Abdul Samad" <[protected]@yahoo.com>View contact detailsTo: [protected]@beamcablesystem.com, [protected]@beamcablesystem.comhi when u will send details of my renweal of by pacakage i had send many mail but u had not reply me why reply me fast




Respected sir/ madam
user name [protected]@yahoo.com Account No 28388
i want to renwal of my package the same pacakge which iam using it now
now installionn fee and cable charges etc will be not there so it will be less what amount of fee of renewal should i has to pay to beam cable system SO PLZ FORWARD ALL DETAIL AS EALIER AS POSSIBLE IAM WAITNG FOR URS REPLY
THANKING YOU
YOURS FAITH FULLY
MOHD.ABDUL.SAMAD
CHANCHALGUDA HYDERABAD
From: "Abdul Samad" <[protected]@yahoo.com>View contact detailsTo: [protected]@beamcablesystem.com, [protected]@beamcablesystem.comhi when u will send details of my renweal of by pacakage i had send many mail but u had not reply me why reply me fast




Respected sir/ madam
user name [protected]@yahoo.com Account No 28388
i want to renwal of my package the same pacakge which iam using it now
now installionn fee and cable charges etc will be not there so it will be less what amount of fee of renewal should i has to pay to beam cable system SO PLZ FORWARD ALL DETAIL AS EALIER AS POSSIBLE.. IAM WAITNG FOR URS REPLY
THANKING YOU
YOURS FAITH FULLY
MOHD.ABDUL.SAMAD
CHANCHALGUDA HYDERABAD
Comments

295 days ago by Satyajit Kumar [send email]
Bad service, worst set of people, That is all you can say about Beam cable in Hyderabad. I have paid amount for 1 year for my internet connection. It is going over a month now and still my coonection is pending.
call centre are provind the wrong feedback and there technician never keep their words, They will say that they will come at 10.00 am and will never turn up. I request any of you if you can suggest me how i can get my money from them.
If you call them at their call centre they will say the same thing what they had said one day back without changing commas and full stops.
People of hyderabad are worst for not keeping their promises. They still feel they living in the era of Nawabs. At this time of recesssion they should be more prompt in their service, but they have become worst.
Even i do not know how to curse them.

Regards,
satyajit

65 days ago by Beamcablesystem [send email]
Please Visit

http://beamcablesystem.weebly.com/

You Might Get Some Help..

40 days ago by Beam Telecom [send email]
www.beamhelpdesk.co.cc/

5 days ago by Abdul Samad [send email]
From: "Abdul Samad" <[protected]@yahoo.com>View contact detailsTo: [protected]@beamcablesystem.com, [protected]@beamcablesystem.comhi when u will send details of my renweal of by pacakage i had send many mail but u had not reply me why reply me fast




Respected sir/ madam
user name [protected]@yahoo.com Account No 28388
i want to renwal of my package the same pacakge which iam using it now
now installionn fee and cable charges etc will be not there so it will be less what amount of fee of renewal should i has to pay to beam cable system SO PLZ FORWARD ALL DETAIL AS EALIER AS POSSIBLE IAM WAITNG FOR URS REPLY
THANKING YOU
YOURS FAITH FULLY
MOHD.ABDUL.SAMAD
CHANCHALGUDA HYDERABAD

5 days ago by Abdul Samad [send email]
From: "Abdul Samad" <[protected]@yahoo.com>View contact detailsTo: [protected]@beamcablesystem.com, [protected]@beamcablesystem.comhi when u will send details of my renweal of by pacakage i had send many mail but u had not reply me why reply me fast




Respected sir/ madam
user name [protected]@yahoo.com Account No 28388
i want to renwal of my package the same pacakge which iam using it now
now installionn fee and cable charges etc will be not there so it will be less what amount of fee of renewal should i has to pay to beam cable system SO PLZ FORWARD ALL DETAIL AS EALIER AS POSSIBLE.. IAM WAITNG FOR URS REPLY .reply me annual and montky packages amount excluding installtion, wire fees and other charges reply me fast are u peoples are cowyard
THANKING YOU
YOURS FAITH FULLY
MOHD.ABDUL.SAMAD
CHANCHALGUDA HYDERABAD
Respected sir/ madam
user name [protected]@yahoo.com Account No 28388
i want to renwal of my package the same pacakge which iam using it now
now installionn fee and cable charges etc will be not there so it will be less what amount of fee of renewal should i has to pay to beam cable system SO PLZ FORWARD ALL DETAIL AS EALIER AS POSSIBLE.. IAM WAITNG FOR URS REPLY .reply me annual and montky packages amount excluding installtion, wire fees and other charges reply me fast are u peoples are coward i had given many complains but no reply from beam cable a shamless peoples reply me fast
THANKING YOU
YOURS FAITH FULLY
MOHD.ABDUL.SAMAD
CHANCHALGUDA HYDERABAD
worest netwok

very very slow speed

nobody taking responsibility
i agree, it is a stupid network
Hi,

I have registered for new connection five days ago. You people are telling going to give connection with in 24 hours. That is what I did not try for some other network. I waited for 4 days. Today one person came and taking details and he is telling that again it takes two days of time. Unfortunately I want internet access tomorrow(01/11/12). I said immediately please we do not want internet connection from Beam Cable. Because of your great service. We have another connection at R.T.C 'X' roads. I am going to stop that service also. I am suggesting to every body that please do not go to Beam Cable and do not waste you valuable time.

Regards,

Vijay Kumar

[protected]
I paid money to executive 3 days back, still im not getting userid...

beam network — shifted my house

shifted my house from mahindra hills to malkajgiri, near goutam nagar st no 08 so i request you to kindly shift my internet connection my mobile no is [protected]
I paid money 3 days back, sales person says person will come in 5 mints after that he wont take call.

bad service

giri
[protected]
2 months ago...i shifted to another place.. and paid. to technician 300/- as shifting charges.. still that .. not yet updated.. that money . in beam portal its showing.. shifting charges due..

i called daily.. but that [censored]-in sales & account people not caring about request..

this is something like lazy firm..

Who is founder for this.. its going worst.. TC
I live in Hyderabad (KPHB Colony). Mine is very bad experience from the Beam cable.
I registered on Beam website for a new connection on 6th September 2012. Sales person visited my house on 9th September 2012. He had collected a cheque of 5600 Rs for 6 months duration and other required documents. He promised that I will get the internet connection with in 48 hours. My cheque has encashed by them on 11th September 2012. Till now (20th September 2012, 3:30 PM) I did not get the internet connection though the cabling has done on 15th September 2012. Everyday I am calling customer care. They are saying the same answer like "they need another 48 hours" everyday. The sales person (Venkatesh) is not lifting his phone ([protected]) at all though he promised that he is the point of contact for any beam issues. I come to know that he had done all false promises.

Ticket Number which are opened by customer care to give a new connection:
=======================================================
6123843
6182183
6189535

My Account Number in Beam Tele :
=========================
418597

As I need the internet very badly, I request you to provide me a fastest resolution on this. If it is not possible for you to give me a new connection please refund my cheque/amount 5600 Rs.

Thanks & Regards
Hari Krishna
[protected]
Hi,

I am using beam connection for last 3 months and i am staying KPHB subodhya colny requested for shifiting for connection opp house. I made a request[protected]on 22nd Nov and daily i am calling 2 to 3 times so far nothing as happend.

I spoke manager Ranjith he promised me that today it will be happen but nothing has done.When i call to call center they say that with in 24hrs it will be done .

May i know the reason, becuase i paid for 6 months hence your doing like this.

2. Worst part is that Calcenter exectives mind set is googd when i wanted to talk to manager without connecting call he disconnected so badly.

When I will get my connection shifting and if this will not happen please pay my money back. why are you troubling customers like this? is it part of your service? do you think that it help to your business?

Thanks and Regards
Shekar
Beam cable customer support is pathetic. They are and they cannot address the customers promptly and they raise invoices and bills promptly.

I have the same issue where we requested for shifting which is on 26-Nov-2012 and since today 7-Dec-2012 they kept on telling the problem will be resolved in next 48 hours and we have completed many 48 hours...Not sure what the hell Beamcable serve the customers
This is really frustrating...

I have requested for router configuration on 27th Dec but so far none of
from Beam bother to contact.. the service is really getting worse day by day..earlier they took 15 days time to provide my connection while shifting and after repeat call every time, , i am only getting answer from all excutive that my ticket will be address by today itself.. this is really
pathetic service i ever come across. and was never expected from Beam as I have been using it since more than 4 years..but now its worst service.

also on 29th Dec i requested for no connectivity but none of them address
such issue either...how irresponsible you guys are.

There are 2 tickets which did not answered so far
Tkt number:[protected]th Dec - For router configuration
Tkt number:[protected]th Dec - For no internet connectivity (that i resolved myself but nothing from Beam)

Tanweer
This is really frustrating...


I registered a log with your support (Call center:[protected] for shifting of my internet connection on 01/Apr/2013 (Ticket No: 8014850). Today is 08/Apr/2013 and still my connection was not restored. I daily called 2-3 times to call center. They reply with same answer that my person will call you. But the reply is same on each and every call. I don't know if the answer is same, why call center is required there. You can keep an auto message saying the same. None of your persons called me till now regarding this issue and till date the issue is not yet resolved.

Some how I got your sales person contact and I am following with him. Still the status remains same.

Till now I am thinking Beam Cable is given the best services and I myself recommended my friends who have taken 5 connections recently. But now I regret on this for making my friends in taking the connection with Beam Cable.


Hello – Any senior management Can you please look into this ASAP and reply to my issues below.

1) Why it has taken this much of time to restore my connection.
2) When I call your call center, they were not providing any info except 'our person will call you'. The same answer they told in each and every call I made. But none has called me. Why?
3) False promises made while taking a new connection. Why?

Regards,
Sriramdas S
Whom so ever concern in BEAM.
Dear Sir / Madam,
I am Subrata (Account No : 186929), using your service not less than 3.5yrs. After waiting long days, I am drafting this mail to you. Let me know “IF I DON’T USE YOUR SERVICE DO I NEED TO PAY ??”. If not (not require for payment) then why your concern department not responding to my queries.
On Dec 2013, there was no usage for 09 days. I inform on 21st Dec 2013, received msg on my ph. Same ticket is been close on 22nd Dec 2013 at 3:15pm & received other msg stating “YOUR ACCOUNT IS ON HOLD DUE TO REQUEST-VACATION OR OUT OF TOWN” at 3:16pm. Felt happy with the service.
On 1st Jan 2014 call back for retrieve the services, got feedback that need to pay as my account is ZERO. To find out explanation I registered. Next day same time re-raised the same ticket. Every time I was losing not less than 20/- but No result. I used to receive sincere call from your executives (Named : Parimala, Srabanthi, Yusuf) with inefficient information.
Finally on 9th Jan 2014 collection executive came to collect payment. I was ready to pay even his service to visit my address. My all work got struck & feeling like handicraft. The executive called to with his office, ask me to pay for JAN month bill. Surprisingly I got 8days OFF, as didn’t use it.
I got a feedback call from Sujatha, I ask her as well. Gave me genuine hope that she will call back next day after discussing with respective depts. Never came back.

1.5yr back I was struggling with your poor services got almost feed up & published on TIMES of INDIA as well as Deccan Chronicle. It got resolve very next day before evening. Before escalate to that level I thought to inform you.
My humble request, please look on this matter. Being a sincere customer, I am feeling like BEAM is looting as we are making payment in advance. I am waiting for your quick response.

Following are the Ticket details for your information:
1) [protected] : Ticket no : 10707006 at 3:15pm
2) 1-1-2014 : Ticket no : 10852985 at 12:41pm
3) 2-1-2014 : re-raised the Ticket no : 10852985 at 12:35pm.
Let me know if you need conversation details.


Thanks & Regards,
Subu.
Subu.[protected]@gmail.com

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