[Resolved] ACT Fibernet — Complaints on Beam Cable
Complaints on Beam Cable support:
I registered a log with your support (Call center:[protected] for shifting of my internet connection on 30/May/2008. Today is 13/June/2008 and still my connection was not restored. I daily called 2-3 times to call center. They reply with same answer that my person will call you. But the reply is same on each and every call. I don't know if the answer is same, why call center is required there. You can keep an auto message saying the same. None of your persons called me till now regarding this issue and till date 13/June/2008 2:00 PM the issue is not yet resolved.
Some how I got your sales person contact and I am following with him. Still the status remains same.
Till now I am thinking Beam Cable is given the best services and I myself recommended my friends who have taken 5 connections recently. But now I regret on this for making my friends in taking the connection with Beam Cable.
One more issue is when I take this connection; your sales person told me that they will shift the connection free of cost. But now they changed the tone and saying that they mistakenly said that, but now require the shifting charges. Even though the mistake is from your side, I paid the shifting charges. Still my connection is not restored.
Hello – Any senior management Can you please look into this ASAP and reply to my issues below.
1) Why it has taken this much of time to restore my connection.
2) When I call your call center, they were not providing any info except 'our person will call you'. The same answer they told in each and every call I made. But none has called me. Why?
3) False promises made while taking a new connection. Why?
4) Despite of flase promise, I paid the shifting charges. Still connection is not restored. Why?
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Aug 14, 2020Complaint marked as Resolved
Jul 10, 2021ACT Fibernet Customer Care's response Hi, We regret the unpleasant experience. We will check the issue and get back to you with a resolution. Please share your account number.