[Resolved] Airtel — Bad SLA / escalation matrix | |||
Hi Team / All, This is with regards to the issue which we are facing for the past 24 hrs. We have been calling various people and talking to multiple executives in airtel to get this problem rectified but nothing is working. Each time I call and ask for the next level of escalation, I don’t get a proper response. The executives are not willing to send any sort of e-mail response about the problem and not even ready to share contacts details for the next level of escalation. The PRI line which we have is the primary number and all incoming calls would land on this number. This is down for more than 24 hrs now without any estimated time for rectification nor an SLA for this issue . It’s an shame that Bharthi Airtel does not have a proper escalation matrix nor proper response to the customers. During my conversations with one of the executives at the Customer Care[protected] I was requesting for an e-mail confirmation from Airtel about the outage to which he replied they don’t have the facility to send an e-mail about the outage and only after the issue is resolved they can send it. When I told him that verbal confirmation is not acceptable he told that he would send his executive who is working on this issue to my door step to explain the issue to me ( Does this mean that I need to take this guy to my Management and explain them about this issue / And take the same guy to my US office and explain them about this issue ? ). For any e-mail sent about this issue Airtel would take 8 hrs to reply back and for the executive to send an e-mail about this issue it would take 48 Hrs ? Is this the SLA for the PRI’s line which we use has an pilot number? We have been with Airtel for more than 6 - 7 years now and it’s very disappointing to have such service for one of the esteem customer . Not only with this issue if you see my e-mail chain below I have been requesting to know who is handling the GXS account from Airtel end and I haven’t been got any proper reply nor updates on this request ? We have the same issues with the corporate SIM connection too not getting any proper response to any of the issue addressed ( It might be with Billing / Services ). Hope some responsible executive at this stage at least wakes up and response to is customer ASAP. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 78 Comments | |||
Comments
I have issues converting postpaid to prepaid. mobile number [protected], issue pending for over a month. Careless support persons. i can't even reach to nodal agency nor create a service request as they disabled postpaid number and not activated prepaid sim. Koramangala V block airtel outlet blames back end team and no suggestion or solution. Please suggest if i can do something to retain this number in working condition
Very Bad Experience from Barthi Airtel Limited
I have complaining From Past 7 to 8 Months for my billing issues, Which Mr Prem Kumar From Nodal offs of Airtel. had told me that this issue will be taken care and your bills will be delivered to my residence address. Which was almost take care, During our dissociation with prem kumar. I have clearly told him that i will be make payment in part payments, as they have taken 7 to 9 months time just delivery of my bills to my address, it will be difficult to pay one short, which he even had aged for that. and after 4 to 5 days 3 people from Ur courier came to my residence and gave the bill to my mother. One thing u justify, why 3 person as to go to deliver the bill and why the hell those many days they didn't courier to my residence. and after receiving the bills, just after few days, a person called from this no[protected]this is Bhanarigatha road offs no ) Bangalore Karnataka, asked me to pay the out standing bill. i told him that i have spoken with Nodal team, i will pay after few days, he started shouting at me and said that i[censored] cannot pay the bill why the hell u want connection . i told him that i will pay once i get my salary, for that he told me that if you don't have 500 RS, why did you make such issue . spoke to me in very cheap way . still i didn't made that a issue with your people, But i am fighting for my rights has made me thing like nothing cannot be done to this kind of cheap Company, Which only cares about Money only. any how this company wants money buy threatening their customer and destroying their enter family and making your empire. not all person wouldn't go to such extreme steps to make you know whats happening below your nose . Just because i made that mistake your person are threatening and force bale make me to pay even i am not satisfied by Ur airtel and their employer way of solving the issue.
From Saturday morning 8:30 am onwards your company has totally disconnected my connection, not only outing even incoming calls and as well as my network company customer care also. Justify me this .
if any company wants to disconnect any customers connections, you can informing or without informing you can disconnect outing calls . fine with that. how can you disconnect incoming call as well as your customer care also. in which company laws or in which law it is mention kindly notify me about this . if you disconnect your customer care from your customer, that means you doesn't want truthful customer like us, you want only Gundas and 420 customer were they will make your company losses without pay or doing some other lo-chase. thanks for such a positive reaction from your 121 and Nodal team.
Even though i Called your nodal customer care [protected] and one Named RAGIN ( where its his own name or has given me fake name god only knows) he toke the call, i Asked him to pass the call to Prem Kumar the agent who i spoke last time. he said he cannot pass or transfer the call to him, as they didn't have option for those. he asked for my Complaint no 51696697. seeing my compaint he started justify this own way not ready to hear to customer issue . he said its disconnected due to bill not payed. i asked him how can u discontented my both out going and incoming. he said he can do what ever . then i asked him, how ever u have discontented both out going and incoming, i can remove the sim and keep it . for that he said i can sent people to your house. i even asked what if i go to Law. he said you can go any where you want. hearing this, i my self cut the phone . What do u think your people are. they can sent any one to customer place and harass them for money . they even don't have respect for Indian Law. How cheep this company as become, once it was No 1 in Indian for its service. But in my case its No 1 in its Gundaraj kind .
I am shocked that even the person setting in high post are taking it easily. before also i have sent mails for (Compliance.[protected]@airtel.in, manjo.[protected]@airtil.in, nodalofficer.[protected]@in.airtel.com) but non of you have taken it seriously
i am surely gone share this bad experience with all. it might be my friends and all other people who i comes across me i will make sure this is put into their notice, Let more and more complains Drop into airtel. let Indian Government also know it. I will surely try my leave best to send this experience to all Media. let me see . I don't want not your connection Any more don't re-connect this number to me any more. I am ready to fight any was.
I have all mails that i have sent from the day one till today. I am ashamed of this kind of behaver . i Never told i am not going to pay my out standing bills. its you make me take harsh step on your Company.
Regards
Aiyappa
[protected]
I have complaining From Past 7 to 8 Months for my billing issues, Which Mr Prem Kumar From Nodal offs of Airtel. had told me that this issue will be taken care and your bills will be delivered to my residence address. Which was almost take care, During our dissociation with prem kumar. I have clearly told him that i will be make payment in part payments, as they have taken 7 to 9 months time just delivery of my bills to my address, it will be difficult to pay one short, which he even had aged for that. and after 4 to 5 days 3 people from Ur courier came to my residence and gave the bill to my mother. One thing u justify, why 3 person as to go to deliver the bill and why the hell those many days they didn't courier to my residence. and after receiving the bills, just after few days, a person called from this no[protected]this is Bhanarigatha road offs no ) Bangalore Karnataka, asked me to pay the out standing bill. i told him that i have spoken with Nodal team, i will pay after few days, he started shouting at me and said that i[censored] cannot pay the bill why the hell u want connection . i told him that i will pay once i get my salary, for that he told me that if you don't have 500 RS, why did you make such issue . spoke to me in very cheap way . still i didn't made that a issue with your people, But i am fighting for my rights has made me thing like nothing cannot be done to this kind of cheap Company, Which only cares about Money only. any how this company wants money buy threatening their customer and destroying their enter family and making your empire. not all person wouldn't go to such extreme steps to make you know whats happening below your nose . Just because i made that mistake your person are threatening and force bale make me to pay even i am not satisfied by Ur airtel and their employer way of solving the issue.
From Saturday morning 8:30 am onwards your company has totally disconnected my connection, not only outing even incoming calls and as well as my network company customer care also. Justify me this .
if any company wants to disconnect any customers connections, you can informing or without informing you can disconnect outing calls . fine with that. how can you disconnect incoming call as well as your customer care also. in which company laws or in which law it is mention kindly notify me about this . if you disconnect your customer care from your customer, that means you doesn't want truthful customer like us, you want only Gundas and 420 customer were they will make your company losses without pay or doing some other lo-chase. thanks for such a positive reaction from your 121 and Nodal team.
Even though i Called your nodal customer care [protected] and one Named RAGIN ( where its his own name or has given me fake name god only knows) he toke the call, i Asked him to pass the call to Prem Kumar the agent who i spoke last time. he said he cannot pass or transfer the call to him, as they didn't have option for those. he asked for my Complaint no 51696697. seeing my compaint he started justify this own way not ready to hear to customer issue . he said its disconnected due to bill not payed. i asked him how can u discontented my both out going and incoming. he said he can do what ever . then i asked him, how ever u have discontented both out going and incoming, i can remove the sim and keep it . for that he said i can sent people to your house. i even asked what if i go to Law. he said you can go any where you want. hearing this, i my self cut the phone . What do u think your people are. they can sent any one to customer place and harass them for money . they even don't have respect for Indian Law. How cheep this company as become, once it was No 1 in Indian for its service. But in my case its No 1 in its Gundaraj kind .
I am shocked that even the person setting in high post are taking it easily. before also i have sent mails for (Compliance.[protected]@airtel.in, manjo.[protected]@airtil.in, nodalofficer.[protected]@in.airtel.com) but non of you have taken it seriously
i am surely gone share this bad experience with all. it might be my friends and all other people who i comes across me i will make sure this is put into their notice, Let more and more complains Drop into airtel. let Indian Government also know it. I will surely try my leave best to send this experience to all Media. let me see . I don't want not your connection Any more don't re-connect this number to me any more. I am ready to fight any was.
I have all mails that i have sent from the day one till today. I am ashamed of this kind of behaver . i Never told i am not going to pay my out standing bills. its you make me take harsh step on your Company.
Regards
Aiyappa
[protected]
Aiyappa <aiyappa.[protected]@gmail.com>
11:10 AM (54 minutes ago)
to 121, nodalofficer.kk, appellate.sout., manoj.kohli, compliance.off.
Your 24 or 48 hrs has finished by now. I cannot understand my not even one person has not at contacted me through mail. whats the states is????? I think even this Nodal and appellate and compliance group are just eye wash for general public and you are fooling around us. groups like Nodal or appellate and compliance, i thought will give some kind of response for those many mails, i have sent. Auto replay for each mail it is sent as default. which i am not interested, is Bharti Airtel limiled is with 1 or 2 MDs or all the employ are bosses for Bharti Airtel Limited. I cannot understand not even one positive mail from any of you, Till now is not made.
From[protected] around 08:30 am onwards you have disconnected my enter network. till now i have kept in the same phone and with same Sim in it and i have not switch off it any ways. from[protected] till now that is[protected], time 10:30 am. I have gone through many troubles due to your unprofessional way of solving this issue, This issue is gone Bad to Worst just because of you only.
Just Justify me in which company they have mentioned, If a person has not payed the bill's, that the company can disconnect this or her enter Network, Enter Network means his incoming calls and as will as there network Customer Care also.
I am Not a Terrorist in any way, I am Proud Indian Bron Hindu, this kind of steps only govt of India has to take dissension. i[censored] Justify that me one thing, Why the Hell bills didn't drop in to my address from Jan-13 onwards to my billing address. if you thing you right. and one more thing how the hell you disconnected my enter network including customer Care without informing the customer, I have given 3 times the same address prof ( that is Govt of India approved Pass Port)
Do you thing that you can harass or do Gunda raj and will make me pay the bill.
As per Indian Law no company can threaten or harass any one or make force able Payment to their customers. that you should have disconnected before it self.
I want Justification this from some responsible person. or else i am going to farther step of laws. where you might have bear my losses till now .
I don't want your connection back. either i don't want to retain this number any more. I am working in Govt organization where even they are using your network for different projects, were i make sure its stopped Farther. their are many more people who are facing lot lot problems from Airtel. I am personally making them all to file complete for farther steps of fights.
Regards,
aiyappa
11:10 AM (54 minutes ago)
to 121, nodalofficer.kk, appellate.sout., manoj.kohli, compliance.off.
Your 24 or 48 hrs has finished by now. I cannot understand my not even one person has not at contacted me through mail. whats the states is????? I think even this Nodal and appellate and compliance group are just eye wash for general public and you are fooling around us. groups like Nodal or appellate and compliance, i thought will give some kind of response for those many mails, i have sent. Auto replay for each mail it is sent as default. which i am not interested, is Bharti Airtel limiled is with 1 or 2 MDs or all the employ are bosses for Bharti Airtel Limited. I cannot understand not even one positive mail from any of you, Till now is not made.
From[protected] around 08:30 am onwards you have disconnected my enter network. till now i have kept in the same phone and with same Sim in it and i have not switch off it any ways. from[protected] till now that is[protected], time 10:30 am. I have gone through many troubles due to your unprofessional way of solving this issue, This issue is gone Bad to Worst just because of you only.
Just Justify me in which company they have mentioned, If a person has not payed the bill's, that the company can disconnect this or her enter Network, Enter Network means his incoming calls and as will as there network Customer Care also.
I am Not a Terrorist in any way, I am Proud Indian Bron Hindu, this kind of steps only govt of India has to take dissension. i[censored] Justify that me one thing, Why the Hell bills didn't drop in to my address from Jan-13 onwards to my billing address. if you thing you right. and one more thing how the hell you disconnected my enter network including customer Care without informing the customer, I have given 3 times the same address prof ( that is Govt of India approved Pass Port)
Do you thing that you can harass or do Gunda raj and will make me pay the bill.
As per Indian Law no company can threaten or harass any one or make force able Payment to their customers. that you should have disconnected before it self.
I want Justification this from some responsible person. or else i am going to farther step of laws. where you might have bear my losses till now .
I don't want your connection back. either i don't want to retain this number any more. I am working in Govt organization where even they are using your network for different projects, were i make sure its stopped Farther. their are many more people who are facing lot lot problems from Airtel. I am personally making them all to file complete for farther steps of fights.
Regards,
aiyappa
HIGHLY DISSAPOINTING SERVICES - AIRTEL BROADBAND
My Airtel Broadband has not been working since last 6 months, and I have been complianting regularly to rectify the problem. But in vain, as they and there engineers are not at all bothered to solve any problem of the customers. I have escalated the problem till there highest level but I feel the engineers dont value there words also.
Leave all this, I have asked them to get it disconnected immediatly and refund my payments for 6 months as I was not able to use the internet and made the payment.
Regards,
Kamal Jindal
[protected]
My Airtel Broadband has not been working since last 6 months, and I have been complianting regularly to rectify the problem. But in vain, as they and there engineers are not at all bothered to solve any problem of the customers. I have escalated the problem till there highest level but I feel the engineers dont value there words also.
Leave all this, I have asked them to get it disconnected immediatly and refund my payments for 6 months as I was not able to use the internet and made the payment.
Regards,
Kamal Jindal
[protected]
From: Upreti, Ashish
Sent: Friday, November 15, 2013 9:23 AM
To: '[protected]@in.airtel.com'
Cc: 'nodalofficer.[protected]@in.airtel.com'
Subject: RE: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc110101308105521293179|]
Hi,
This is to inform you that for the below mentioned request. I am still facing the same issue I have received the Bill for the second month[protected] for the month of October. Still not received any CUG discount on this. Your customer care executive have change my plan on 10 October and assure me that CUG discount will be given from this month but as per the bill still not received any discount. I am really not happy with your customer support which you providing to the customer I am facing this issue almost from last two month and still not have any solution for the same if you are not able to resolve my issue then request you to closed my Airtel connection. Please arrange someone to look in to it ASAP. And also provide the CUG discount on this bill.
Regards,
Ashish
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, October 10, 2013 4:31 PM
To: Upreti, Ashish
Subject: Re: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc110101308105521293179|]
Namaste Ashish Upreti,
You wrote in on[protected], expressing a concern regarding CUG call charges for your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We would like to inform you that the mobile number [protected] is under the CUG(Closed User Group) of M/s.Navisite India Private Limited with Parent Account . ID[protected] and the mobile numbers [protected] and [protected] is under the CUG (Closed User Group) of M/s.Navisite India Private Limited with Parent Account ID[protected].
Under this CUG account, you enjoy discounted calling rates. Your company has 02 CUG Accounts and the discount and benefits are different for these groups.
The discounted calling rates are applicable within the same CUG Account. The mobile number that has been charged differently, is not in the same CUG account and, therefore, the discounted call benefit is not applicable.
We wish to inform you that CUG benefits would be applicable between airtel mobile numbers with similar Parent ID in your Organization.
In order to include your airtel mobile number [protected] single parent account and avail the CUG benefits, we request you to clear the outstanding amount of Rs.858.24/- for the bill dated[protected] reflecting on your airtel mobile number [protected].
You may also dial *121# (Toll Free) to know the current billed and unbilled amount.
We hope that this response has addressed your query suitably.
Please do write in for any further assistance.
Warm Regards,
Karnam Swathi
customer care executive
bharti airtel limited.
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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[protected]Original Message[protected]
From: ashish.[protected]@twcable.com
To: [protected]@in.airtel.com
Cc:
Sent: 10/10/2013 08:52:13 AM
Subject: RE: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101314103621264065|]
Hi Pradeep,
Can you please call me on [protected] to understand the situation.
Regards,
Ashish
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, October 10, 2013 8:34 AM
To: Upreti, Ashish
Subject: Re: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101314103621264065|]
Namaste Ashish Upreti,
You wrote in on[protected], with a concern regarding CUG call charges for the
airtel mobile number [protected].
Thank you for writing to airtel.
We wish to inform in order to avail CUG benefits the parent account should be
for the mobile numbers.
However we wish to inform you that as per your bill plan there is no free CUG
minutes is avilable.
Hence the CUG call charges of Rs.105 are vaid.
There appears to be no overcharging in your account. We would like to assure
you that we have deployed a state of the art billing system which ensures that
your bill is always error free.
airtel regrets the inconvenience caused to you.
Please revert to us for further queries.
Warm Regards,
Pradeep M
customer care executive
bharti airtel limited.
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=187B848DF618
7C9FE5246F96E0206DADD03455A1C4
550B1D03B5AB8D13557BADD3C57BDDE2165A9E5266D93&refno=Qrc109101314103621264065
[protected]Original Message[protected]
From: ashish.[protected]@twcable.com
To: [protected]@in.airtel.com
Cc:
Sent: 09/10/2013 02:34:00 PM
Subject: RE: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101310105321251459|]
Hi Sudheep,
I will not be paying this amount because at the time when I am taking this
number from your coordinator (Sanjay) he had clear said to me that CUG is free
in your company network. If I am not be able to take CUG benefit I will
discontinue the number and will take the another number of different vendor. If
your providing this kind of service then I will also discontinue my other
Airtel connection and swtich to different vender.
That information should be provided by your coordinator at the time of
allotting the new connection to the customer.
Regards,
Ashish
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, October 09, 2013 2:24 PM
To: Upreti, Ashish
Subject: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101310105321251459|]
Namaste Ashish Upreti,
You wrote in on[protected], expressing a concern regarding CUG call charges for
your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We would like to inform you that the mobile number [protected] is under the CUG
(Closed User Group) of M/s.Navisite India Private Limited with Parent Account
ID[protected] and the mobile numbers [protected] and [protected] is under the
CUG (Closed User Group) of M/s.Navisite India Private Limited with Parent
Account ID[protected].
Under this CUG account, you enjoy discounted calling rates. Your company has 02
CUG Accounts and the discount and benefits are different for these groups.
The discounted calling rates are applicable within the same CUG Account. The
mobile number that
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Sent: Friday, November 15, 2013 9:23 AM
To: '[protected]@in.airtel.com'
Cc: 'nodalofficer.[protected]@in.airtel.com'
Subject: RE: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc110101308105521293179|]
Hi,
This is to inform you that for the below mentioned request. I am still facing the same issue I have received the Bill for the second month[protected] for the month of October. Still not received any CUG discount on this. Your customer care executive have change my plan on 10 October and assure me that CUG discount will be given from this month but as per the bill still not received any discount. I am really not happy with your customer support which you providing to the customer I am facing this issue almost from last two month and still not have any solution for the same if you are not able to resolve my issue then request you to closed my Airtel connection. Please arrange someone to look in to it ASAP. And also provide the CUG discount on this bill.
Regards,
Ashish
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, October 10, 2013 4:31 PM
To: Upreti, Ashish
Subject: Re: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc110101308105521293179|]
Namaste Ashish Upreti,
You wrote in on[protected], expressing a concern regarding CUG call charges for your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We would like to inform you that the mobile number [protected] is under the CUG(Closed User Group) of M/s.Navisite India Private Limited with Parent Account . ID[protected] and the mobile numbers [protected] and [protected] is under the CUG (Closed User Group) of M/s.Navisite India Private Limited with Parent Account ID[protected].
Under this CUG account, you enjoy discounted calling rates. Your company has 02 CUG Accounts and the discount and benefits are different for these groups.
The discounted calling rates are applicable within the same CUG Account. The mobile number that has been charged differently, is not in the same CUG account and, therefore, the discounted call benefit is not applicable.
We wish to inform you that CUG benefits would be applicable between airtel mobile numbers with similar Parent ID in your Organization.
In order to include your airtel mobile number [protected] single parent account and avail the CUG benefits, we request you to clear the outstanding amount of Rs.858.24/- for the bill dated[protected] reflecting on your airtel mobile number [protected].
You may also dial *121# (Toll Free) to know the current billed and unbilled amount.
We hope that this response has addressed your query suitably.
Please do write in for any further assistance.
Warm Regards,
Karnam Swathi
customer care executive
bharti airtel limited.
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=65A6EB156EAFD43451B6D43640414A4EB...⇄ 6 4 1 6 9 B B7691F21B65&refno=Qrc110101308105521293179
[protected]Original Message[protected]
From: ashish.[protected]@twcable.com
To: [protected]@in.airtel.com
Cc:
Sent: 10/10/2013 08:52:13 AM
Subject: RE: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101314103621264065|]
Hi Pradeep,
Can you please call me on [protected] to understand the situation.
Regards,
Ashish
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, October 10, 2013 8:34 AM
To: Upreti, Ashish
Subject: Re: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101314103621264065|]
Namaste Ashish Upreti,
You wrote in on[protected], with a concern regarding CUG call charges for the
airtel mobile number [protected].
Thank you for writing to airtel.
We wish to inform in order to avail CUG benefits the parent account should be
for the mobile numbers.
However we wish to inform you that as per your bill plan there is no free CUG
minutes is avilable.
Hence the CUG call charges of Rs.105 are vaid.
There appears to be no overcharging in your account. We would like to assure
you that we have deployed a state of the art billing system which ensures that
your bill is always error free.
airtel regrets the inconvenience caused to you.
Please revert to us for further queries.
Warm Regards,
Pradeep M
customer care executive
bharti airtel limited.
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=187B848DF618
7C9FE5246F96E0206DADD03455A1C4
550B1D03B5AB8D13557BADD3C57BDDE2165A9E5266D93&refno=Qrc109101314103621264065
[protected]Original Message[protected]
From: ashish.[protected]@twcable.com
To: [protected]@in.airtel.com
Cc:
Sent: 09/10/2013 02:34:00 PM
Subject: RE: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101310105321251459|]
Hi Sudheep,
I will not be paying this amount because at the time when I am taking this
number from your coordinator (Sanjay) he had clear said to me that CUG is free
in your company network. If I am not be able to take CUG benefit I will
discontinue the number and will take the another number of different vendor. If
your providing this kind of service then I will also discontinue my other
Airtel connection and swtich to different vender.
That information should be provided by your coordinator at the time of
allotting the new connection to the customer.
Regards,
Ashish
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, October 09, 2013 2:24 PM
To: Upreti, Ashish
Subject: CUG NOT WORKING IN NEW CONNECTION [|BAL|Qrc109101310105321251459|]
Namaste Ashish Upreti,
You wrote in on[protected], expressing a concern regarding CUG call charges for
your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We would like to inform you that the mobile number [protected] is under the CUG
(Closed User Group) of M/s.Navisite India Private Limited with Parent Account
ID[protected] and the mobile numbers [protected] and [protected] is under the
CUG (Closed User Group) of M/s.Navisite India Private Limited with Parent
Account ID[protected].
Under this CUG account, you enjoy discounted calling rates. Your company has 02
CUG Accounts and the discount and benefits are different for these groups.
The discounted calling rates are applicable within the same CUG Account. The
mobile number that
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Dear Sir,
I have submitted the documents for the upgrade of my Airtel money to Power activation a month ago for my mobile number [protected](with Rs.100) at Rajajinagar 1st Block Airtel Showroom outlet. But the same has not been done & also customer care is not responding properly...
Received documents received confirmation message on Jan 9th 2014 & message is "We have received your request to upgrade to an airtel money power a/c. You may continue to use all services up to Rs.10, 000/month. Your account will be upgraded within 7 days subject to document verification. Processing fee of Rs.50 will be deducted from your account on your next cash-in".
Reference numbers for my call is
11813917
11968962
13406242
14001246
--
R.Pramod
[protected] / [protected]
I have submitted the documents for the upgrade of my Airtel money to Power activation a month ago for my mobile number [protected](with Rs.100) at Rajajinagar 1st Block Airtel Showroom outlet. But the same has not been done & also customer care is not responding properly...
Received documents received confirmation message on Jan 9th 2014 & message is "We have received your request to upgrade to an airtel money power a/c. You may continue to use all services up to Rs.10, 000/month. Your account will be upgraded within 7 days subject to document verification. Processing fee of Rs.50 will be deducted from your account on your next cash-in".
Reference numbers for my call is
11813917
11968962
13406242
14001246
--
R.Pramod
[protected] / [protected]
The below issue was raised to Airtel via mail to nodalofficer.[protected]@in.airtel.com on 05th Feb and sent a chaser too, there is no response. Don't understand what kind of service they are providing. Its a proper Cheat.
***** I would like to get to your notice the below misguidance to your customers. While opting for online recharge I faced an issue while getting 3G plan activated, According to the below snapshot on the exclusive web offer for 3G Internet recharge for an recharge of Rs 102 I should get a validity for 30 Days with 300MB.
But the validity that I have got is for 21 days. My question to you is if this plan doesn't exist why is it updated on the portal???? This is giving wrong information to your customers.
In this regard I had spoken to the customer care executives couple of times on 27th Jan &amp;amp;amp;amp; 04 Feb against ref CBNRA[protected] &amp;amp;amp;amp; CBNRA[protected] respectively which has not resolved the issue,
During my first call on 27th Jan, the executive promised this will be changed in portal within 72 hours, if not done she would extend my validity as per the portal message. However I dont see this change till today which is 04th Feb? What kind of response or service is this??
Based on the below information I have recharged for 102 on 31st Jan which means I should get 30 days of Validity. Request you to check the same and revert appropriately. Else I have all the evidence and would be forced to record this as a cheating case on Airtel.
This is just a matter of 9 days validity, My concern is how many other recharges of your has such a misguiding ???
Hope to receive a resolution along with the extra 9 days validity for the error from your side.*****
***** I would like to get to your notice the below misguidance to your customers. While opting for online recharge I faced an issue while getting 3G plan activated, According to the below snapshot on the exclusive web offer for 3G Internet recharge for an recharge of Rs 102 I should get a validity for 30 Days with 300MB.
But the validity that I have got is for 21 days. My question to you is if this plan doesn't exist why is it updated on the portal???? This is giving wrong information to your customers.
In this regard I had spoken to the customer care executives couple of times on 27th Jan &amp;amp;amp;amp; 04 Feb against ref CBNRA[protected] &amp;amp;amp;amp; CBNRA[protected] respectively which has not resolved the issue,
During my first call on 27th Jan, the executive promised this will be changed in portal within 72 hours, if not done she would extend my validity as per the portal message. However I dont see this change till today which is 04th Feb? What kind of response or service is this??
Based on the below information I have recharged for 102 on 31st Jan which means I should get 30 days of Validity. Request you to check the same and revert appropriately. Else I have all the evidence and would be forced to record this as a cheating case on Airtel.
This is just a matter of 9 days validity, My concern is how many other recharges of your has such a misguiding ???
Hope to receive a resolution along with the extra 9 days validity for the error from your side.*****
Hi TeamI have Airtel Digital TV Connection from last 3 years with ID [protected]. I am based out of Karnal, Haryana I have been facing constant problems every month on this and constant in touch with Airtel Customer Support executive Mr. Deepak (+91-[protected]). We have got so many things done including Dish direction/place change, tightening, cable/connectors issue, Set top box change etc. etc and still my connection is down from almost a weeks time. Customer support executive make false promises to come everyday but never shows up. I have lost so much money and time in customer care follow ups and calling them. I don't expect this kind of 3rd class from a reputed business house like Bharti Airtel, now i damn regret my decision to busy Airtel DTH everyday, i can say local DTH service provider in Karnal (Haryana) is much better in service and support then Airtel DTH.I have given all hopes on Airtel DTH and their bad (or i should say worst) service. I have already started talking to other DTH service provider and i should get this done may be within a week's time. But after all i am not going to leave this bad experience let go like this, i need answers from Airtel DTH customer service guys (if you have started hearing and caring for your customers). I am going to file a consumer court complaint if i didn't hear any reply in another 2 weeks time for sure.Warm Regards:Ajay Partap+91-[protected]/+91-[protected]
My name is Vaishnavi T S and i have converted my postpaid to prepaid. I have been using this number from 2003. Recently I converted this number to postpaid and because of some issues I again converted back to prepaid. This request I submitted almost 3 weeks back at the Chandra layout outlet. I paid my bill and they said that it would get activated within 4 days and till then my postpaid would be active. Later after 2 days they call and ask me that I haven't cleared outstanding balance. Again I went and told them clearly that this for conversion to prepaid and they said everything they cleared. Again after 2 days same problem telling that again outstanding balance it not cleared. On 28th June I went and cleared by balance and till now I would have visited this outlet 7-8 times. On Tuesday 2nd July my postpaid was disconnected and even till today my prepaid is not activated. On 4th the outlet people call up and tell that the SIM has problem come and collect another one. After that today afternoon when I call for verification they said address is not updated. I would have called the 121 for at least 10 times and I am helpless. I have kids at home when I am at work and they can contact me only through this number. Please understand the mental stress that I would have undergone during this period. As a customer I can talk to 121 or outlet but I don't have any other options. The outlet people are not at all aware of the process and don't have much education about it. My frustration has reached to a level where I am thinking of taking a legal action also. I have seen that this not only my case in this outlet but atleast 60% of the people are facing some problem with this outlet.
This is the address of the outlet.
NoL5/1, 80Feet road, Basaveshwara Kayout, 2nd Stage, Near Canara Bank, Chandra Layout
I would like to hear an action about this and would like you to take action to activate my connection immediately.
Thanks and REgards,
Vaishnavi T S
This is the address of the outlet.
NoL5/1, 80Feet road, Basaveshwara Kayout, 2nd Stage, Near Canara Bank, Chandra Layout
I would like to hear an action about this and would like you to take action to activate my connection immediately.
Thanks and REgards,
Vaishnavi T S
Indian government is not encouraging enough to get a quality service from any service provider. This is been in our country for decades/centuries. I was in an impression MNCs will have some ethics and has at least 1% service driven policies rather profit driven. I am wrong. Airtel despite of being the costliest network in India market, they could not provide basic network coverage at Bangalore.
I have been calling them for 2 years and finally a nodal officer who called himself as highest escalation point in Airtel confirmed that Airtel cannot resolve the network issue at "PRESET", where present means 90 days from the time i called him.
Apart from it, he also confirmed that he cannot assure the resolution as well with any time line. He also suggested me to decide whether should i stay with Airtel with the given poor coverage or ... (he paused as i told him i was recording the call too).
Its so frustrating to ask my right to get service when I am paying bloody money with service tax.
God help India/Indians.
I have been calling them for 2 years and finally a nodal officer who called himself as highest escalation point in Airtel confirmed that Airtel cannot resolve the network issue at "PRESET", where present means 90 days from the time i called him.
Apart from it, he also confirmed that he cannot assure the resolution as well with any time line. He also suggested me to decide whether should i stay with Airtel with the given poor coverage or ... (he paused as i told him i was recording the call too).
Its so frustrating to ask my right to get service when I am paying bloody money with service tax.
God help India/Indians.
Dear Team, The Issue here is "I can't able to make a recharge" either on online after first recharge of Rs.81.
"My Airtel Number" is (+91) [protected]Please find the Nodal/SR number[protected]. they told me to contact the following number [protected] but I don't balance to make a call.
Frankly speaks I have raised "6 Compliance", those "Reference numbers" are follows1) CACTP[protected] CLTNM[protected]
3) CBDM[protected] CLAPD[protected] CLAPD[protected] CLAPD[protected]They
are informing, you will get a call from technical department but till
date I haven't get any such calls from the team but they are closing the
compliance's without my knowledge, while I'm getting the message from
AX-AIRCCM only I get to know, but the bad the thing is the message has
the Issue been resolved you can make a new transition.
They told me to keep the network in Manual, I kept and did the recharge even Its not work. Activation process took a MonthNow recharge Issue is going on for 3 weeks
Before two month, I was "Airtel Postpaid User" Monthly I was paying Rs.2, 500 but was happy but not at all now.I hope "Airtel" would be the best network In "India" but I hating as now.
If its goes I will "Port In" to other network.I knew the contact to escalate further level but "I" don't want to be one of the them.
If its not resolve "one or two days" I will going to be one of them, which will depends on action that going from your end.If you require a "Recharge transition Id", please revert back or call back to contact number.
I Hope, I will get a call from your end in a day.Warm Regards, Sathyaraj . P
Contact Mobile Number - (+91) [protected]
"My Airtel Number" is (+91) [protected]Please find the Nodal/SR number[protected]. they told me to contact the following number [protected] but I don't balance to make a call.
Frankly speaks I have raised "6 Compliance", those "Reference numbers" are follows1) CACTP[protected] CLTNM[protected]
3) CBDM[protected] CLAPD[protected] CLAPD[protected] CLAPD[protected]They
are informing, you will get a call from technical department but till
date I haven't get any such calls from the team but they are closing the
compliance's without my knowledge, while I'm getting the message from
AX-AIRCCM only I get to know, but the bad the thing is the message has
the Issue been resolved you can make a new transition.
They told me to keep the network in Manual, I kept and did the recharge even Its not work. Activation process took a MonthNow recharge Issue is going on for 3 weeks
Before two month, I was "Airtel Postpaid User" Monthly I was paying Rs.2, 500 but was happy but not at all now.I hope "Airtel" would be the best network In "India" but I hating as now.
If its goes I will "Port In" to other network.I knew the contact to escalate further level but "I" don't want to be one of the them.
If its not resolve "one or two days" I will going to be one of them, which will depends on action that going from your end.If you require a "Recharge transition Id", please revert back or call back to contact number.
I Hope, I will get a call from your end in a day.Warm Regards, Sathyaraj . P
Contact Mobile Number - (+91) [protected]
I have repeatedly complained about frequent call drops on my phone. Airtel has done nothing more than acknowledge. it. There has been no action at all. Very frequently, the phone rings on an incoming call. I pick it up, the phone goes dead. Less frequently, the phone does not ring at all. A call shows up as a "missed call" after several hours.
Forget about their customer care, even their Appelate team is Good For Nothing ... keep bugging me without any updates and any Tom / Dick / Harry calls up without any updates.
What they discuss over phone, they never mention that on the email. Sometimes I wonder that even a Lala Company is better ... You talk to Lala and then u don't have any expectations ;)
I am waiting for 2 more weeks and post that, I am planning to Sue them in Consumer Court and TRAI, both.
May God Bless Them.
Let's See.
What they discuss over phone, they never mention that on the email. Sometimes I wonder that even a Lala Company is better ... You talk to Lala and then u don't have any expectations ;)
I am waiting for 2 more weeks and post that, I am planning to Sue them in Consumer Court and TRAI, both.
May God Bless Them.
Let's See.
Time has come to boycott Airtel. They do not have proper escalation matrix in place. I have witnessed rude and ill behavior of Airtel support guys. All the complaints made go unnoticed. We have to prove ourselves that our unity can really make a difference. I am going to abandon Airtel for lifetime. Boycott Airtel!!
I requested for ownership transfer of my no. [protected] on March1, 2018, submitted all documents and so far services to my no. is not resumed. Still un-resolved despite repeated request, 3 visits to airtel store, changed of sim. Is there someone who will resolve or let me just disconnect all my other airtel services and blacklist airtel.
Airtel Customer support is pathetic and they even doesn't care to provide any information and lay with the accounts o[censored]sers. Also, when you logged the ticket with them it will be closed without any information or resolution. you call them and will be on hold for 15 min or some time 1 Hour. They really don't care about the customers. Very bad Service Provider, I will not recommend them for sure.
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I was a satisfied Airtel customer up until now. I could never imagine Airtel's services taking such a hit. I am now left with a Wi-fi connection giving 0.05MBPS speed while I am paying for 4MBPS. I am left with no choice but to terminate the Airtel broadband connection and switch to some other service provider.