Airtel Complaints & Reviews

Respected
sir or madam.
i am having Airtel prepaid card government plan(Airtel to Airtel 10 paisa,other mobile 30 paisa,STD call 60 paisa,2rs per day cutting ). Due to Happy recharge of 1 Month validity done by mistake the call rates are increased (Airtel to Airtel 1RS,other mobile 2.25Rs).i have called to customer care about that ,they told your previous scheme will activated after ending of this validity. When validity comes to end they told me to recharge 499 Rs card (6 months validity & 200 RS talktime). After recharging mobile i asked them about Complaint.then they give me time of 48Hours, then say we cant repair it. Airtel service center New panvel also do same thing.sir i am troubling with such call rate.
Then i go to the person from which i have taken He told me i could solve your problem but to your recharge of 499 RS your plan will be Activated after 6 months.
Sir please solve my problem as early as possible.My phone number is [protected].

I am feeling profound grief to say that I am facing great difficulties to connect my mobile connection that is disconnected from 1 month. As per Airtel advice I have completed entire formalities and try to prove better with Airtel communication. But Airtel communication center and customer executive still not showed any positive response with my connection. First time when I call to Airtel customer care center to know reason for disconnection my cell phone [protected] on 01/12/2007 they shown reason that your ID proof not submitted in our office. I followed Airtel advice and again submitted my ID proof to Airtel respective office INDIRA BHAWAN, CIVIL LINE ALLAHABAD on 12/12/2007, that time Airtel officer/executive advice me to wait up 1 week for connection because some time may be taken to connect connection.

On 19/12/2007 when I again visited to Airtel office INDIRA BHAWAN, CIVIL LINE ALLAHABAD for connection, they make response that we can’t help you on the matter your are require to call customer call center 121 for connection because some technical problems have been arise and your application is terminated.
On 20/12/2007 I again call to customer call center to know current status then call center executive advice me to meet again to your retailer where you purchase connection. I am not able to help you because our systems not showing any information about your connection this is temporally out of service.
Sir we live in Rural area and it not possible to meet daily to Allahabad for connection, Secondly I have taken Life time scheme connection on the payment of Rs.595/- now Airtel department showing such negligence response after getting full and final amount. Now you can think my problems, if my connected is terminated then Airtel require to refund my deposit amount ASAP.

This is cheating with me. Please help me ASAP

Yours truly,
Kaushalendra Kumar Upadhyay (Mobile No-[protected])
Village-Purestabhama,
Post-Pipari,
Dist-Allahabad Uttar Pradesh-212401

To The Chairman
BhartiAirtelLimited (ABhartiEnterprise)
QutabAmbience(atQutabMinar),MehrauliRoad,
NewDelhi-110030
Tel.No.:[protected]
Fax No. : +[protected]/12

Dear Sir ,
Sub : Cancellation of registration – Mobile no. [protected]

This is to inform you that the registration of my old mobile no.[protected] has been cancelled by you good organization around four ( 4 ) months ago without any notice / intimation to me .

Being a LIC & GIC agent , I can not communicating with my clients view disconnecting my Mobile number and now I forced to get new Mobile connection[protected] .

But it is very surprising that someone is using my old mobile number[protected] without any new registration .- How it it possible ??? please explain & also look in to the matter .

Therefore, I request you to kindly cancel my all registration documents against Mobile .no.[protected] or you can allot me the same number .

Please do the needful and give me relief from such harassments .

Thanking you,

Yours faithfully ,

( GOPINATH DEY SARKAR )

Since getting a new prepaid airtel #, I too have been continually harrassed with these numbers and other solicitation. Is there any way to block these kinds of calls?
Ve

1. My add changed as QTR. No. 6/7, Near Water Tank. Lekhanagar Ridge Road Jabalpur (MP)482002. Pl noted for billing delivery and ammend the Profile.
2. Give an eassy way to lodge complaints/change of add
3. Signals of Airtel are very very and very poor, pl update and increase your Network area.
4. I am a NET user and disappointed from your services. Signals are very poor, can't connect every time AND speed is very very very and very slow.
Do needful and intimate

Dear airtel, mera naam jeetendra hai main airtel prepaid([protected]) custumer hoon. Mujhe ye sikayat hai airtel se ki mobile office ki gprs service mere home network area me nahi chal rahi hai 10nov 07 se .
Mera home network hai kharsia(Raigarh),Chhattishgarh(496661).
Maine gprs helpline par kai baar complaint ki hai par result raha zero.
Ab mere gprs helpline me baat karne ki service band kar di gayee hai

I've taken sim card of airtel b4 six months ago recharged with 565 student plant. Just 10 day before it has been expire and now I could not able to recharge my mobile with 565 recharge voucher(as same shceme i've to continue) many times i talked to customer care representative but it's o[censored]seless.
from last 10 days my mobile was not working what to do?
i've taken airtel connection to reamin connected with people but I thik it is worthless.

Airtel has setup a 'do not call' registry at www.airtel.in/dont.htm I have registered at their site over 3 months ago.but am still getting unsolicited calls . After contacting their customer care [protected]@airtelindia.com, ceo complaint desk and the nodal officer [protected]@airtel.in, [protected]@bharti.com, I'm yet receive a relevant reply.

I am having a land line at raipur the no is[protected]. The bill for the october was 1020 and due date was 06.11.07. I have paid the bill at airtel cash counter krishna complex raipur on 06.11.07 vide recipt no. WMRYPP[protected] at around 11 am . again the recovery agent of airtell has collected the money from my house on same day around 5 pm the reciipt no. for the same is 396778. This means i paid the amount twice. I raised this with the company and company executive assured me that the amount will be adjusted in next bill the same was not adusted. I made written complain on the same at krishna complex office . MOre over I and my other family member are getting daily atleast 4-5 calls for payment. and i m getting harrased by the agents.

first customer care misguide u always.............
they activated my STD plan which i never opted for..............
1 month back they said that they deactavted it but all lie ...i m facing this problem from last 2 or more month....i m not able to take any other plan due to this ...i called on head office no [protected] at this no head person said that its all clear .............but its hell same the same result..............pls do something ...i hope u dont want ur repo will go down ,,,,like this we r very offended.....

regards

Recently I bought a prepaid airtel connection no.[protected]. From the day one I was receiving picture messages without any action on my part. When it went on for some days. On 18.12.2007, I contacted airtel customer care and told him to disconnect the service. I was assured that the service would be stopped w.e.f. 19.12.2007. But in the evening of 19.12.2007 not only I received a picsture message but also 30/- rupees were deducted from my prepaid account. I again contacted customer care on 19.12.2007 and informed the matter to them and told them to refund my money so deducted but they expressed their inability to show me the status of the complaint on 18.12.2007 because their SYSTEM WAS DOWN.

Please arrange to credit my account with Rs.30/-at the earliest and discontinue picture service as requested on 18.12.2007

Sir,
My Airtel Postpaid no. is [protected] against Suman Saini (wife). My bills for the month Oct. & Nov.7 have wrongly calculated by the company. This is the phone used only for Incoming Calls but still inspite of many repeated calls on Helpline no. 121, [protected], there is no response from the company infact they threatened me to disconnect my phone. My mobile handset is also out of order for one week. You can check my details on other no. [protected] also.

Ashok Saini

I m Rupinder Singh S/o Gurvinder Kaur from KARNAL who got a broadband connection[protected] according to HCL offer 2 months rental was free of Rs-780/- with no registration charges, no installation charges to her for which we deposited security of Rs-1500/- of which i m having a receipt.

As i told airtel's Sales Executive Mr. Pawan Sharma that if we withdraw our connection in two months, will security be refunded. He said yes after disconnection within 30 days your security will be refunded. Iasked him once again, he said that you are kidding like a small child
Though he confirmed from his Sr. Exe. Mr. NITIN. He also said yes security will be refunded.

Now its been 3 months but my security is not refunded yet.
I visited to airtel landline office here in karnal, they said that your security will be refunded if your connection works for 6 months or more but i was told by the Exe. that security will be refunded after two months as he confirmed that from his Sr. Officer.

Airtel CCS said that it counts after 6 months which was not told to me by the Exe.. If i would have been confirmed i must be thinking about that.

I AM HAVING A RECEIPT OF AIRTEL ON WHICH ITS MENTIONED THAT WE DEPOSITED A SECURITY OF RS-1500/-

Now whose fault is this????

Sales Exe. was not aware of terms & conditions, so he didn't told me though i was asking him again & again.


i m tired of visiting Airtel Office
i m tired of visiting Airtel Office
i m tired of visiting Airtel Office



WHAT SHOULD I DO NOW PLZ GIVE ME AN ANSWER
WHAT SHOULD I DO NOW PLZ GIVE ME AN ANSWER
WHAT SHOULD I DO NOW PLZ GIVE ME AN ANSWER


ARE U PLAYING WITH YOUR CUSTOMERS??????


MY NO. IS [protected] PLZ GIVE ME A REPLY

im having airtel prepaid connection.
for the laast hours im unable to make any calls outside .
im unable to speak to any customer care executives.
please correct my problem asap.
thankin you.

i wanna register in airtel site to know my bill details online.

how can i register.

I'm from Delhi, have got Airtel 699 unlimited internet plan. In this plan, I can use unlimited internet (@128kbps speed). Now, because its unlimited, the bill I usually get each month is the same - Rs 699+Service tax = Rs 785.

Everything was fine till August 10 2007, when someone from Airtel broadband called up and asked if I wanted to subscribe to Airtel Games on Demand - a service which allows the user to download and play full pc games online at a cost of Rs 199 per month. I flatly refused..but he insisted, saying that Airtel is providing a free one month trial, and I should first try and then decide.

I finally agreed, thinking whats the harm if they're providing the service was free. An engineer visited my house within 2 hours, and installed the required software to use the service. He told me that its free for the first month, and I just need to unsubscribe before the month ends so that I'm not billed for it in the following months. But what happened next was completely unexpected.

The bill for the month of August arrived around August 23 (remember, I started using the service from August 10), and it included extra charges of Rs199 for the month - the month for which I had been promised a free trial! I called up the customer care and told them the story of the free one month trial, and I also asked them to unsubscribe me from the Airtel Games on Demand Service ASAP...they said they'll look into it and get the amount waived and also unsubscribe me. I wasn't reassured though..I called up the customer care again after a couple of days and asked them the status of my previous complaint. The reply I got was that a mail has been forwarded to the requisite department and they're looking into it. I asked them to please call me up about the status of the complaint whenever there's an update.

I did not get any calls in the next 3-4 days. So I called the customer care again, and told them that I'm fed up and that I will only pay my normal monthly bill of Rs 785 and nothing extra. The person at the other end offered his apologies and said he'l surely get the amount waived and get me unsubscribed from the stupid service. Meanwhile, waiting for their call, the bill due date (12th September) went off.and I got a call from the airtel billing department asking me to pay the bill. I told them that you first get my complaint resolved and then I'; pay the bill. he said.."sir, you at least pay your normal monthly bill. I'l definitely get the extra amount waived off in the next bill". Reassured, I payed an amount of Rs 825 (Rs785+ late payment fee of Rs 50).

But September's bill had another shock. It stated that i had an opening unpaid balance of Rs 199 and also included another Rs 199 as Airtel Games on Demand (GoD) charges (which I never used and had cried myself hoarse to get unsubscribed from) for the month of September! (which means Rs785+199+199 = Rs1183) I called up airtel customer care again and got similar responses! Frustrated..I decided I'l just pay my normal monthly bill of Rs 785 each time now, and ignore any extra things they add.

Airtel again added the GoD charges in my October bill, and again I payed my normal monthly amount of Rs 785. And, now, I have the latest bill in hand (dated 24/11/2007) which says that I have:

opening balance Rs 474
Monhtly Charges Rs 699
DSL usage charges Rs 199 (GoD charges to be precise)
Account level charges Rs 50 (late payment charge I think..but this time the bill was on time!))
Taxes Rs 111

So, the amount payable before due date of 13/12/2007 is Rs 1533.

I decided it was time for action now, else they'l keep on adding Rs 199 to my bill each month with total disregard to the endless complaints I have made to their customer care to de-activate the service. In normal circumstances my bill used to have only monthly charges + taxes, but now things are going out of control.

I want to move the consumer court against Airtel broadband I request your help in this regard.

I was promised that my mobile connection [protected] will be activated on 16th Dec at 2000 hrs which is not done yet.I am travelling and the inactive mobile phone is a serious handicap.
Kindly do the needful or intimate me where I should complain next
or should I make a complain to TRAI ombudsman?

Today at 1915 hrs, 4th December, 2007, I called up customer service as my GPRS was not working. I was connected to an advisor by the name Mukesh Singh. God! Save Airtel, God, in my 33 years of life, I have never ever come across an advisor, who can’t speak not only English language, but wasn’t able to speak even Hindi, not only was he extremely rude, he hung up on me.

Call center running without a supervisor. Wow!! Where is Airtel heading and why are they doing this? First of all the IVR was not working. I get connected to an who can’t speak the language and was so rude. Told me that there is no one on the floor, please disconnect the line and call up after one hour.

Is this customer service. Damn! You guys are running a business or what. I have been a loyal customer with Airtel for years. Just because of GPRS rates cheaper that other providers I am still sticking on with this horrible service that you guys are providing. The nerve of him to hang up on me.

Before getting connected, there is a message which says that the call is getting recorded. I don’t think so, and I don’t think that this is the kind of training Airtel is giving. Not a word of English that he spoke was correct. I have never been treated in a bloody Government office too like this.

I have traveled all over and I tell you, not even in the poorest and the third world country, have I heard such a horrible and shocking conversation from a customer service agent. And then we get an SMS from 247 saying whether we are satisfied and thank you for the feedback. What do you guys do with the feedback?

I am reporting this matter to NDTV and other channels and to the press and will take this matter to consumer Forum. I am not going to tolerate this sort of service, when I always been so loyal to this provider. This is not the first time; there are numerous occasions, however this time, not even one line this Mukesh Singh could speak. Not even one line like “May I place your call on hold”, he couldn’t even speak this one line. What kind of person do you guys recruit? How come he was not trained? And forget English, he didn’t know Hindi also? This is horrible.

I am just speechless and I wish to receive an apology. I want to know why there was no supervisor on the floor. And why Mukesh Singh hung up on me?

After paying my bills on time and have never been a defaulter, having more than 2 connections, and I have been treated in this manner.

Every month, there is a problem with the GPRS service in Tingre Nagar area where I reside. Every month for at least 10 days, GPRS will not work and everyday, the same excuses are given. “Kindly wait for 48 hours and it will work”. Now a days, one cannot wait for 48 hours. Where r we heading?? Stone Age?? 48 hours, is not at all tolerable. In the month of October, 2007, it was the same problem and I had to call numerous calls and speak to different supervisors.
Today was the limits of incompetence to handle customers. No IVR and this Mukesh Singh. I can’t believe it, he couldn’t even speak Hindi.

I want to know whether my call was recorded or not? And what action the management going to take against this Mukesh Singh? My message to 247 in regards to satisfaction, what action is the management going to take.

Awaiting a favorable reply or I am going to the press and to the forum and mind it, I am not threatening you.

I was facing lot of problems from the Airtel from the past 4 months.
1. They changed my bill plan without my consent and then they charged the advance rental. Nothing happened.
2. I have contacted the 121 helpline no. The person told me that the advance rental charged will be waived off which is around Rs 430 and ask me to pay the amount after the deduction and the same amount will be reflected in your next bill as deduction or adjustment but nothing happened.
3. Again after two month the bill plan changed with out my consent. after calling the 121 helpline the person apolosied and revert back to my original plan and promised me to send the revised bill but till date no such bill received but as per the alert received the full amount paid.
4. On 23rd october 2007 i found that no number is flashingthen i contacted the helpline the person told your CLIP is deactivated wrongly and it will be operational after one hour. I got the life time shock by seeing that SIM REGISTRATION FAILED. I contacted the helpline but no proper answer was provided and the person told to contact after two hours. I contact on the same night and had discussion with Mr Anoop and Mr Ajit(Area sales manager). He told that some technical problem is there and after one hour it will start functional.
5. From then i have contacted so many times and visted the Airtel office near to my residence nothing happened. I had atalk with Ms Mamta and said no complaint is registerd with us. Again assured that the sim will start functioning in the morning but nothing happened.
6. Again contacted the helpline in the morning but till time no response.

In the last i would like to say that these call centres are useless as they are not in a position to rectify the problems and not able to provide the no of seniors to whom we can contact.

As AIRTEL These acts are highly unprofeeesional and should be put under penelty for this act.

Regards

Manish Aggarwal

REQUEST YOU SIR, KINDLY ARRANGE TO SEND THE DETAIL ADDRESS OF THE UNDERMENTION TELEPHONE HOLDER'S NAME AND DETAIL ADDRESS. IN A FRAUD CASE I WANT TO MEET THE PERSON PERSONALLY . TEL.NO. IS [protected]