dear sir/madem,
i got a prerecorded call from airtel on 12/1/2008, at 7.00-7.30 Am, which played three songs, and before the tunes it was said that my airtel live has been activated and these tunes are free to be downloded, it played three to four times, so as an advice i pressed the button, even the song for which i pressed the desired key, was not activated.
on the same day, when i checked my account, it showed a negative balance,and was humiliating to me. i registered a complaint against that, that this is against my will and i have been cheated. nobody dare to listen to me, on the next day i did the same exercise, and i was told to narrate my story (not the complaint) to [protected]@airtelindia.com, a computer generated answer was sent to me, and after that nobody asked me what has happened.
Sir, i want to know that is there any way to solve the problem, or should i proceed to the consumer forem, because as per court orders, no operator could send the message or call me without my approval, and this is the case of insulting the consumer, its not the case of money deduction but callaus behavious of the service provider.
Kindly suggest, what should i do or what could be done?
Thanks,
Karan Singh Bisht
Aug 13, 2020
Complaint marked as Resolved
I got my mobile number [protected] converted from prepaid to postpaid approx a week back from Chaddha Airtel Office, Dharampura Bazar, Patiala. I was issued a new sim. It got activated the very evening but the very next morning the Sim registartion failed. And it appeared that number didnt exist. I complained to the same office people and i was issued another Sim next day. But to my surprise another number on the same sim got activated. the number activated was [protected]. I got the threat calls on this number because it was a stolen mobile number.I reported to the same office again and again but they didnt helped me. When i requested them the and made aware of the loss I was facing in the business due to number inoperability, they issued me another SIM yesterday but it has still not activated. I talked to the customer care service many times but they are not cooperating at all.
I anticipate a quick response from your side and please kindly redress my grievances with all the compensation for my loss in business. I sending my contact details as follows:
Ravish Goyal
Contact: [protected]