Airtel Complaints & Reviews

Recently I bought a prepaid airtel connection no.[protected]. From the day one I was receiving picture messages without any action on my part. When it went on for some days. On 18.12.2007, I contacted airtel customer care and told him to disconnect the service. I was assured that the service would be stopped w.e.f. 19.12.2007. But in the evening of 19.12.2007 not only I received a picsture message but also 30/- rupees were deducted from my prepaid account. I again contacted customer care on 19.12.2007 and informed the matter to them and told them to refund my money so deducted but they expressed their inability to show me the status of the complaint on 18.12.2007 because their SYSTEM WAS DOWN.

Please arrange to credit my account with Rs.30/-at the earliest and discontinue picture service as requested on 18.12.2007

Sir,
My Airtel Postpaid no. is [protected] against Suman Saini (wife). My bills for the month Oct. & Nov.7 have wrongly calculated by the company. This is the phone used only for Incoming Calls but still inspite of many repeated calls on Helpline no. 121, [protected], there is no response from the company infact they threatened me to disconnect my phone. My mobile handset is also out of order for one week. You can check my details on other no. [protected] also.

Ashok Saini

I m Rupinder Singh S/o Gurvinder Kaur from KARNAL who got a broadband connection[protected] according to HCL offer 2 months rental was free of Rs-780/- with no registration charges, no installation charges to her for which we deposited security of Rs-1500/- of which i m having a receipt.

As i told airtel's Sales Executive Mr. Pawan Sharma that if we withdraw our connection in two months, will security be refunded. He said yes after disconnection within 30 days your security will be refunded. Iasked him once again, he said that you are kidding like a small child
Though he confirmed from his Sr. Exe. Mr. NITIN. He also said yes security will be refunded.

Now its been 3 months but my security is not refunded yet.
I visited to airtel landline office here in karnal, they said that your security will be refunded if your connection works for 6 months or more but i was told by the Exe. that security will be refunded after two months as he confirmed that from his Sr. Officer.

Airtel CCS said that it counts after 6 months which was not told to me by the Exe.. If i would have been confirmed i must be thinking about that.

I AM HAVING A RECEIPT OF AIRTEL ON WHICH ITS MENTIONED THAT WE DEPOSITED A SECURITY OF RS-1500/-

Now whose fault is this????

Sales Exe. was not aware of terms & conditions, so he didn't told me though i was asking him again & again.


i m tired of visiting Airtel Office
i m tired of visiting Airtel Office
i m tired of visiting Airtel Office



WHAT SHOULD I DO NOW PLZ GIVE ME AN ANSWER
WHAT SHOULD I DO NOW PLZ GIVE ME AN ANSWER
WHAT SHOULD I DO NOW PLZ GIVE ME AN ANSWER


ARE U PLAYING WITH YOUR CUSTOMERS??????


MY NO. IS [protected] PLZ GIVE ME A REPLY

im having airtel prepaid connection.
for the laast hours im unable to make any calls outside .
im unable to speak to any customer care executives.
please correct my problem asap.
thankin you.

i wanna register in airtel site to know my bill details online.

how can i register.

I'm from Delhi, have got Airtel 699 unlimited internet plan. In this plan, I can use unlimited internet (@128kbps speed). Now, because its unlimited, the bill I usually get each month is the same - Rs 699+Service tax = Rs 785.

Everything was fine till August 10 2007, when someone from Airtel broadband called up and asked if I wanted to subscribe to Airtel Games on Demand - a service which allows the user to download and play full pc games online at a cost of Rs 199 per month. I flatly refused..but he insisted, saying that Airtel is providing a free one month trial, and I should first try and then decide.

I finally agreed, thinking whats the harm if they're providing the service was free. An engineer visited my house within 2 hours, and installed the required software to use the service. He told me that its free for the first month, and I just need to unsubscribe before the month ends so that I'm not billed for it in the following months. But what happened next was completely unexpected.

The bill for the month of August arrived around August 23 (remember, I started using the service from August 10), and it included extra charges of Rs199 for the month - the month for which I had been promised a free trial! I called up the customer care and told them the story of the free one month trial, and I also asked them to unsubscribe me from the Airtel Games on Demand Service ASAP...they said they'll look into it and get the amount waived and also unsubscribe me. I wasn't reassured though..I called up the customer care again after a couple of days and asked them the status of my previous complaint. The reply I got was that a mail has been forwarded to the requisite department and they're looking into it. I asked them to please call me up about the status of the complaint whenever there's an update.

I did not get any calls in the next 3-4 days. So I called the customer care again, and told them that I'm fed up and that I will only pay my normal monthly bill of Rs 785 and nothing extra. The person at the other end offered his apologies and said he'l surely get the amount waived and get me unsubscribed from the stupid service. Meanwhile, waiting for their call, the bill due date (12th September) went off.and I got a call from the airtel billing department asking me to pay the bill. I told them that you first get my complaint resolved and then I'; pay the bill. he said.."sir, you at least pay your normal monthly bill. I'l definitely get the extra amount waived off in the next bill". Reassured, I payed an amount of Rs 825 (Rs785+ late payment fee of Rs 50).

But September's bill had another shock. It stated that i had an opening unpaid balance of Rs 199 and also included another Rs 199 as Airtel Games on Demand (GoD) charges (which I never used and had cried myself hoarse to get unsubscribed from) for the month of September! (which means Rs785+199+199 = Rs1183) I called up airtel customer care again and got similar responses! Frustrated..I decided I'l just pay my normal monthly bill of Rs 785 each time now, and ignore any extra things they add.

Airtel again added the GoD charges in my October bill, and again I payed my normal monthly amount of Rs 785. And, now, I have the latest bill in hand (dated 24/11/2007) which says that I have:

opening balance Rs 474
Monhtly Charges Rs 699
DSL usage charges Rs 199 (GoD charges to be precise)
Account level charges Rs 50 (late payment charge I think..but this time the bill was on time!))
Taxes Rs 111

So, the amount payable before due date of 13/12/2007 is Rs 1533.

I decided it was time for action now, else they'l keep on adding Rs 199 to my bill each month with total disregard to the endless complaints I have made to their customer care to de-activate the service. In normal circumstances my bill used to have only monthly charges + taxes, but now things are going out of control.

I want to move the consumer court against Airtel broadband I request your help in this regard.

I was promised that my mobile connection [protected] will be activated on 16th Dec at 2000 hrs which is not done yet.I am travelling and the inactive mobile phone is a serious handicap.
Kindly do the needful or intimate me where I should complain next
or should I make a complain to TRAI ombudsman?

Today at 1915 hrs, 4th December, 2007, I called up customer service as my GPRS was not working. I was connected to an advisor by the name Mukesh Singh. God! Save Airtel, God, in my 33 years of life, I have never ever come across an advisor, who can’t speak not only English language, but wasn’t able to speak even Hindi, not only was he extremely rude, he hung up on me.

Call center running without a supervisor. Wow!! Where is Airtel heading and why are they doing this? First of all the IVR was not working. I get connected to an who can’t speak the language and was so rude. Told me that there is no one on the floor, please disconnect the line and call up after one hour.

Is this customer service. Damn! You guys are running a business or what. I have been a loyal customer with Airtel for years. Just because of GPRS rates cheaper that other providers I am still sticking on with this horrible service that you guys are providing. The nerve of him to hang up on me.

Before getting connected, there is a message which says that the call is getting recorded. I don’t think so, and I don’t think that this is the kind of training Airtel is giving. Not a word of English that he spoke was correct. I have never been treated in a bloody Government office too like this.

I have traveled all over and I tell you, not even in the poorest and the third world country, have I heard such a horrible and shocking conversation from a customer service agent. And then we get an SMS from 247 saying whether we are satisfied and thank you for the feedback. What do you guys do with the feedback?

I am reporting this matter to NDTV and other channels and to the press and will take this matter to consumer Forum. I am not going to tolerate this sort of service, when I always been so loyal to this provider. This is not the first time; there are numerous occasions, however this time, not even one line this Mukesh Singh could speak. Not even one line like “May I place your call on hold”, he couldn’t even speak this one line. What kind of person do you guys recruit? How come he was not trained? And forget English, he didn’t know Hindi also? This is horrible.

I am just speechless and I wish to receive an apology. I want to know why there was no supervisor on the floor. And why Mukesh Singh hung up on me?

After paying my bills on time and have never been a defaulter, having more than 2 connections, and I have been treated in this manner.

Every month, there is a problem with the GPRS service in Tingre Nagar area where I reside. Every month for at least 10 days, GPRS will not work and everyday, the same excuses are given. “Kindly wait for 48 hours and it will work”. Now a days, one cannot wait for 48 hours. Where r we heading?? Stone Age?? 48 hours, is not at all tolerable. In the month of October, 2007, it was the same problem and I had to call numerous calls and speak to different supervisors.
Today was the limits of incompetence to handle customers. No IVR and this Mukesh Singh. I can’t believe it, he couldn’t even speak Hindi.

I want to know whether my call was recorded or not? And what action the management going to take against this Mukesh Singh? My message to 247 in regards to satisfaction, what action is the management going to take.

Awaiting a favorable reply or I am going to the press and to the forum and mind it, I am not threatening you.

I was facing lot of problems from the Airtel from the past 4 months.
1. They changed my bill plan without my consent and then they charged the advance rental. Nothing happened.
2. I have contacted the 121 helpline no. The person told me that the advance rental charged will be waived off which is around Rs 430 and ask me to pay the amount after the deduction and the same amount will be reflected in your next bill as deduction or adjustment but nothing happened.
3. Again after two month the bill plan changed with out my consent. after calling the 121 helpline the person apolosied and revert back to my original plan and promised me to send the revised bill but till date no such bill received but as per the alert received the full amount paid.
4. On 23rd october 2007 i found that no number is flashingthen i contacted the helpline the person told your CLIP is deactivated wrongly and it will be operational after one hour. I got the life time shock by seeing that SIM REGISTRATION FAILED. I contacted the helpline but no proper answer was provided and the person told to contact after two hours. I contact on the same night and had discussion with Mr Anoop and Mr Ajit(Area sales manager). He told that some technical problem is there and after one hour it will start functional.
5. From then i have contacted so many times and visted the Airtel office near to my residence nothing happened. I had atalk with Ms Mamta and said no complaint is registerd with us. Again assured that the sim will start functioning in the morning but nothing happened.
6. Again contacted the helpline in the morning but till time no response.

In the last i would like to say that these call centres are useless as they are not in a position to rectify the problems and not able to provide the no of seniors to whom we can contact.

As AIRTEL These acts are highly unprofeeesional and should be put under penelty for this act.

Regards

Manish Aggarwal

REQUEST YOU SIR, KINDLY ARRANGE TO SEND THE DETAIL ADDRESS OF THE UNDERMENTION TELEPHONE HOLDER'S NAME AND DETAIL ADDRESS. IN A FRAUD CASE I WANT TO MEET THE PERSON PERSONALLY . TEL.NO. IS [protected]

Dear Sir
This is to bring your kind attention towards the working of your billing department . I Vipul Jain using airtel connection with number[protected] for both voice and internet services. I was receiving the bill seperately for both internet and voice services so i complained to your department to kindly give me only one bill for both internet and voice services .
In September dated 27.09.2007 (invoice date) i received two bills invoice no.[protected] for account number[protected]for multiple services)and[protected] for account number[protected]for internet services) for the period from 26th august to 25th september for same telephone number, but i don't know why these two bills are issued to me with different account number. Moreover according to your customer executive instruction. I ignored the single invoice for internet connection and paid invoice no.[protected], which was for multiple services for both internet and voice services for period as mentioned 26.08.2007 to 25.09.2007
Today I had received a call from lawyer Lalit Sharma , hired by you and i was informed that they had issued a notice against me for not paying the bill for period of september i.e. 26.08.2007 to 25.09.2007. Regarding this issue i had called today dated 14.12.2007 to your Customer Executive Alok Sharma ID No. 00267 in referece number is 9619047 and Charu Singh in Noida with reference number 9615844 and they informed me that there is no liability of mine towards account no. 13020953 for which i had received call from lawyer LaLit sharma.
This is my kind request to you kindly take necessary decision as earliest asap
With Regards
Vipul Jain

DEAR SIR,
I HAVE PURCHASE A MOBILE FROM VIVEKAS WITH THE SCHEME OF Rs TALK TIME FREE 1700/-(LOCAL TALK TIME AIRTEL TO AIRTEL.,
AS WE RECHARGE TO DO CALL IN OTHER MOBILE.
INTERESTING IS THAT THEY DEDUCT THE AMOUNT FROM THE
THE AMOUNT WHICH YOU HAVE CHARGE. NOT FROM THE TALK TIME WHICH THEY HAVE GIVEN IN SCHEME.
I HAVE COMPLAINT TO AIRTEL CUSTOMER CARE MANY TIMES.

PL LOOK INTO IT .
REGARDS'
AJIT SINGH
+91 [protected]

I had charged my prepaid mobile with Rs.340/- recharge coupon after some days I had top up of Rs.333/- and power charge of Rs.85/- to it .Althese things I have done before23/24th No-07.My next recharge wasdue on[protected].Suddenly on[protected] I happend to saw that my SIM next recharge is showing it is valid upto[protected] and it is converted to life time.How this happend I don't know.I have already lodged theis complaint two times eralier.If it will not be dealt with properly then I will take the matter to media and make the poor service and casul attitude provided by the Airtel net work.

with thanks,
Prafulla Kumar Samanatsinghar.
Cell No-[protected]/[protected]

dear sir,
since 3 months i have not recived my bills[[protected]] requesting to send all these bills and in future to my mail id and it is very urgent because i need to claim other wise money will go from my pocket .
pls pls do the needfull as early as possible.
thanking you