Airtel Complaints & Reviews

An airtel broadband connection (256 Kbps) was installed at my residence (H No 123, Sec 17 A, Gurgaon) on 30 Nov 07. The Airtel landline no is 4013517. I have been calling Mr Mohit ( I believe is Asst Mgr Mktg) and whose mobile no is [protected] every alternate day. A technical support personnel has visited me in this regard but in vain. Twice, I have requested Mr Mohit to withdraw the connection as I will be charged for these 9 days even when the connection is not working. 90% of the calls from this landline have been made by me to the company reps for getting the connection repaired/withdrawn. Till date nothing has worked out.

To,
AIRTEL

Subject :- No Updation of the Validity of 180 days inspite of the recharge of Rs. 499.

Respected Sir / Madam,
I (DR. KAMLESH) Cell No. ([protected]) is a Airtel user since last three years and first time your company troubled me a lot inspite of repeated complaints.

I got a message on 3rd November from Airtel to do Easy- recharge of Rs. 499 where Validity will be of 180 days and Talktime of Rs. 200. Accordibng to the message I recieved from Airtel, I did 499 easy Recharge. But till today 30/11/07, my validity is still not updated for 180 days. For this entire procedure I had complained 7 times on 121, Airtel Customer Care service dated as follows :-

[protected][protected] Nov
[protected][protected] Nov
[protected][protected] Nov
[protected][protected] Nov
[protected][protected] Nov
[protected][protected] Nov
[protected][protected] Nov

These were the following complaint nos. on the following dates. On top of that I had recieved a mesage from Airtel on 29th Nov that your Validity will Expire within 4 days, on Dec 2 2007. This is a clear- cut cheating to the customer( DR. KAMLESH) after requesting so many times. This is a last and final request that I am forwarding to you from my end. Within 24 hours. if my Validity is not updated, I might have to take Legal Advice for cheating me.

Thanking You,
( Dr. Kamlesh )

regarding ID proof of the number
Sir,
I m Firoz Ahamad from Bihar. My prepaid mobile no is [protected] purchase in the name of Mr.Khurshid Anwar. i m using this number for last 1month . few days ago my service was interrupted by the telecom department of the airtel.

DEAR SIR,
I HAVE A AIRTEL NO-[protected] IS SINCE 4 YEAR'S I HAVE RECHARGED 200/- VALIDITY VOUCHER ON DATED 24/10/2007 10:30 AM MY ACCOUN IS 304.42 RUPEES AND I HAVE CALLING STD AIRTEL NUMBER 8 MIN.CHARGED 7.92RUPEES WITH VALUE VOUCHER 149/- AND 8:30PM MY BALANCE IS 30/- IN MINUS. I AM CALLING CUSTUMER CARE 25/10/2007 BUT NO PROPER RESPONCE FOR WHY DEDUCT MY BALANCE RS.326.50 .NEXT TIME I MEET AIRTEL TM MR. NIRAJ KUMAR AT GOPALGANJ HE TOLD AFTER 24 HOURS YOUR BALANCE IS ADD YOUR AIRTEL PREPAID ACCOUNT BUT AFTER 39 DAY'S NOT ADD 326.50 RUPEES ON MY ACCOUNT. AIRTEL INDIA CHEATED ME SECOND TIME.I HAVE BUY A NEW AIRCEL CONNECTION

DEAR SIR,
I HAVE A PREPAID USER [protected] SINCE 4 YEAR. I AM RECHARGE 200/- VALIDITY VOUCHER ON DATED 24/10/2007 10.30 AM THIS TIME MY ACCOUNT BALANCE IS 304.42 PAISE AND I AM CALLING A STD AIRTEL NO. 8MIN. CHARGED 7.92 PAISE .AFTER 8PM MY ACCOUNT BALANCE IS -30/-(MINUS THIRTY RUPEES). I AM CALLING CUSTUMER CARE ON DATED 25/10/2007 HE TOLD AFTER 24 HOURS YOUR BALANCE IS ADD ON YOUR PREPAID ACCOUNT BUT AFTER 39 DAYS NO ADD ON MY ACCOUNT BALANCE . AIRTEL DEDUCT 326.50 PAISA ON MY PREPAID ACCOUNT.I AM BUY A NEW AIRCEL PREPAID CONNECTION.

ur are totaly faileur and very big looser type firm u should satisfy cumtomer or customer will satis[censored] airtel is

I received the bill from Airtel for the month of November' 07 where I was charged with Rs. 550 towards GPRS, on putting a complaint regarding this issue to Airtel they have just closed the complaint giving the reason as this service is a free while the customer is charged for surfing. Neither i got a call from Airtel nor any message regarding the chargeable of any such service. I was facing this problem before two years also and after raising a complain the same were waived off

Dear Sir,

This is to bring into your notice that I have applied for a prepaid to postpaid conversion of my cell no. on last Monday dated 26 November, 2007 but it has not been activated till date.

The executive came to my office tooked the documents and said he has processed the documents firstly he told me a wrong bill plan and secondly he is not co-operating in this matter.

Apart form that he has not provided me any cash receipt against the payment of Rs500.

I already addressed this issue but no response is coming My enrolment form no is 6265567 (which is also scanned and attached for your reference)

The Channel partner is TALK MAX in CP Landline NO[protected]

Despite co-operating they are misbehaving with the customer how can Airtel make such careless people as their channel partner.

HRIDESH BISHT

Hi,
This is a complain regarding the airtel number of my aunt in Delhi.I recharged her airtel mobile number using online banking facility and her validity was extended and the balance was also credited to her account.But from last Saturday i.e.,1st Dec she is not receiving incoming calls on her cell.She can make outgoing calls but while calling her it says "number not reachable". I have complained to airtel several times and every time they have promised to resolve it in 24 hrs but with no help.My complain number with airtel is[protected]. She is a Delhi region airtel prepaid customer.

I was an Airtel consumer initially since the company launched in Kerala. Due to the un-proffessional dealing had to switch over to Relaiance mobile. Later now just because of a good friend of mine I once again happened to be consumer of airtel. Initially the services was quite satisfactory. Later as days passed almost the same what i experienced in the passed started.

To make things more clear let me tell you one thing. I am a customer who pay a lot to the airtel for my calls. Evn without asking airtel customer keeps calling and increases my credit limit, which is finally now at Rs.4400/. For your kind information, no bills have gone not paid so far. Still the treat i face is very very bad and its quite humilating when your custmer bar the out going facility inspite of the proper payments. Even today even though i have not reached anywhere near my credit limit they have just barred my out going. Even a month back I paid off Rs.4100/ at just one strech.

I did speak to one of your customer executive Mr. Dileep today and response was very bad. He promised to ask any of his senior manager to call and has failed.

Judge this incident for yourself and do the needfull if you think it has to be. Also please note that I'll clear off my present bills and move out to some other service providers who respect their customers and stand by their offers.

Andrew Noronha
Accommodation Manager
Kanoos Residency
Guruvayoor
Kerala
[protected]

I have a complaint that I have not used any airtel live service and 30 Rs. have been deducted from my account, so I want the details regarding this.

TO
THE BHARTI AIRTEL

Sub.:Out going problem(phone no,[protected])
Respected Sir,
Main Anita Prasad "Durgapur" ki rahane wali hoon, jo ki "Bharti Airtel"ki pchele 2 sal(2 years) ki customer hoon, mera phon no hai [protected],mere phone ko 200/- ka recharge kerenese 110/- ka talk time mela tha recharg ka Date tha.14.11.07, SIM kard ka valid date hai 13.12.07 hai ek mail kernese koi answer nahi aya .
Please help about that "Bharti Airtel Department "
My email address are-: [protected]@rediffmail.com
[protected]@gmail.com

I LOST MY CELL DATED ON 17TH OF NOVEMBER,2007.PLEASE BLOCK MY NUMBER.MY NUMBER IS [protected].PLEASE DO IT SOON AS SOME ONE IS STILL MISUING IT.
THANKS

my phone number is [protected].
i have recharged my number with rs39 and sms pack was activated on 30 nov 2007. but today morning i sent msgs and i was charged with rs 1 per sms.
i need sms every moment.
this is very urgent for me...
can this problem be solved as early as possible and can i be informed on my number after the problem be solved..
thanks..

I am not getting reply inspite of 20 calls and repeated mails as under:
No REPLY RECEIVED YET Date[protected]
----- Original Message -----
From: rcbhavuk
To: [protected]@airtelindia.com
Sent: Thursday, November 15, 2007 5:37 PM
Subject: Fw: My problems and complaints, My Mobile No. [protected] with Add on number [protected]


Date[protected]
REMINDER-3
NO REPLY RECEIVD YET, DESPITE MY SEVERAL TELEPHONIC CALLS
R,C.BHAVUK
----- Original Message -----
From: rcbhavuk
To: [protected]@airtelindia.com
Sent: Monday, November 12, 2007 4:35 PM
Subject: Fw: My problems and complaints, My Mobile No. [protected] with Add on number [protected]


I have still not received the reply
----- Original Message -----
From: rcbhavuk
To: [protected]@airtelindia.com
Sent: Tuesday, November 06, 2007 4:40 PM
Subject: Fw: My problems and complaints, My Mobile No. [protected] with Add on number [protected]


Dear Sir
I have not heard anyting from you ,leave apart solving my problem
Thanks
----- Original Message -----
From: rcbhavuk
To: [protected]@airtelindia.com
Sent: Wednesday, October 31, 2007 11:07 AM
Subject: Fw: My problems and complaints, My Mobile No. [protected] with Add on number [protected]





To:





Dear Sir,



Sub: My problems and complaints

My Mobile No. [protected] with Add on number [protected]



I have got a complaint against your organization. I am one of the oldest customer but my problems are treated in a very perfunctorily way.



a) My mobile number is [protected] and there is a Add on number [protected].



b) I have opted for getting the bills by email. Although I am getting the detailed itemized bill for main phone number [protected] but I am not getting the detailed itemized bill for Add on number [protected]. For example if you refer my bill dated 23.10.2007, you may observe that the charges for principal number [protected] are Rs.1957.74 for which detailed itemized bills are given. Whereas, the charges for Add on number is [protected] is Rs.10,571.24 for which I have not been provided item wise bills.



2. I contacted three times to Customer Service Centre but they were unable to resolve this problem. One person had advised me to visit the website to get the details of the bills for Add on number [protected]. But finally he gave me a complaint number only and told that there is a technical problem.



3. One of your officers told me to visit Airtel office and submit a letter for segregation of these two numbers so that I can get separate detailed bills. However, your Gandhinagar Airtel office is totally ignorant about these matters and handled mu problem in a very shabby way and advised me that if I pay the Deposit amount then only they will accept the letter. My plea that I am the oldest customer but they seem to be least concerned with my status.

(4) A lady called me from Air tel but she was only advising me the complaint number . I repeatedly advised her that such reply is being heard by me three times and i am interested that a solution may be given to me

4. My Request:



a) Please advise how can I get the detailed itemized bill by email for Add on number [protected].

b) If you also suggest to segregate these two numbers then in view of my old connection will you agree to separate Add on bill however without any deposit.



As I am tired of interacting with you I suggest that you may please forward this complaint to your chairmain so that a correct reply may be received by me or else give me the email id of your chairmain



With regards,

R. C. Bhavuk

I, Mr shaikh Gulam gause having airtel prepaid connection no [protected], while I am trg to call for any enquiry or greiviences to the customer care no the reply comes some time that no does not exists, some time caLL recieved but when i am choosing option 9 for talk to customer care executive the call disconnect or reply comes check the number you had dialed, it means airtel is cheating with the people of India, or their customer care executive is cheating with airtel as well as customer also.In the may 2007 one sms i recived regardind 1000 sms and in just 50/- rs, then i give call to customer care executive and enquire about the scheme and customer care executive reply that all the local 1000sms is in 50/- then i enquired that local means what then he replied that local means maharashtra goa and mumbai's mobile no is local. then after full enquiry i activated after refilling of 50/- but after activation message also my all local sms were charged 1/-per sms, then i complained to customer care executive and also visit the airtel gallery at vasai after reciving message that wrong charges will be recredited but i am very sorry to say that now almost 6 months left not a single rupee return back, on yesterday 29/11/2007 i give one call to mumbai land line number where always my call charges were dedeuctd by 1.50rs per minute but yesterday the call charges for 1.30mnts call was 5.30rs. and many more question which required ample of time. airtel is awarded best service provider in the gsm service but I think airtel also want worst service provider award by customer. on the last month your customer care executive talk very abusive language,