Dear Officer,
This complaint is with regards to an unposted Bill amount at Bharti Airtel Limited.
The bill payment was done by cash for an amount of Rs. 920/- on 29th November 2008 at the Airtel Marketing Pvt. Ltd at Koramangala 7th block, Bangalore at approximately 5.00 pm. Once the payment was done and I asked for a receipt, and they refused saying that I would get an SMS confirming the payment. I did get a message, but instead of confirming the payment, it said that the transaction id of '75891645' was not posted. I did not bother to go back immediately to check with them hoping that they would rectify it themselves and it was a temporary issue.
But apparently, the amount was still not posted until the next due date, which is a month later around late December and I had been to the same outlet to pay my bill. They were going to charge me two months bill plus late payment charges of the previous month. I tried explaining to them that I had made a payment last month but did not get posted due to some problem from their end. Though they deducted the amount, it was after a lot of heated discussion and they behaved very rudely.
A month later, some time in January, the problem was still not resolved. I have visited their outlet again, this time spoken to their manager. This time around, he gave me his personal phone number assuring me that the payment would be done, but in vain. Initially when I used to call him up to follow up on the issue, he would at least pretend to be interested in the problem and give me fake assurances. But eventually, when I would call he would claim he is busy in a meeting or out of station and eventually stopped picking my calls. When I would call from another number he would pick up and was so bugged with me that he used to actually refer to me as Rs.920.
Following up with them is not the only trouble, I have also called up their Customer care department at least 5 times placed at least 4 complaints. The Customer care center have also given up saying that they have visited the outlet, but the outlet have denied that a payment was done at their outlet and asked me again to go check with them.
And that’s not all, I would also get at least 3 calls a week for the past 4 months from the collections department asking me when I would pay the due amount. And each time I would have to start explaining the problem from scratch which is a time consuming factor. Nobody in the collections department would bother to go through all the complaints that I had registered with them. I cannot start to explain the trouble and the irritation that I have gone through in the past 4 months due to this payment not being posted.
I just got married 10 days ago. The day before the wedding was also not spared of the trouble these people can cause. They have barred service on my phone and this is not the first time they are doing it. In the midst of all the preparations this problem would be the last you would want to deal with and not having a phone with you can be really crippling. Giving them a call, explaining all of this to them again was the last thing I wanted to do that day, but was forced to do it, thanks to their Robust-insensitive-dumb collections department.
Mind you, I have not spoken a single foul word or abused them whenever I was talking to someone at the outlet or the customer care center. I am good paying customer and was happy with their service for the past 5 years, until now. I am really disappointed with their methodology of working and their insensitivity towards the issue. For me Rs. 920 is not a big amount, and can pay the amount again, which I did because I was fed up with all the rude collection calls who treat me like am stealing service for free, talking about the same problem over and over again to different people at the service center and following up with the manager at the outlet. I did try coping with all of this for the past 4 months hoping the issue would get resolved, but in vain.
However, before making the payment I gave a call to the Manager from the Airtel Outlet once from my phone, which as expected he did not pick. And then from another number which he did pick. I told him who I was and like reflex he referred to me as Rs. 920. Even more annoyed, I told him that I was fed up with this entire issue. I will pay the amount not because I give up, but because I need my peace of mind from all the phone calls, and that I am going to register a complaint against them in the Consumer Forum.
So here I am, asking for justice. I hope all of the above explains the problem that I am facing. Request you to please look into the above matter, get the payment posted and that I get the additional bill payment and the late payment charges that I have done for my account.
Aug 14, 2020
Complaint marked as Resolved 
Wen are using lease line for one month but the speed is very low so we want to cancel the lease line. Air tel technical people also came and tried to increase the speed but they failed . So immediately SBI we want to cancel the lease line..
Landline no :[protected]
Lease line a/c no : 14831196
Best Regards,
Arul S
Kandk Infotech (P) ltd
416 A, First floor,
SBI Premises,
Trichy road,
Singanalur,
Coimbatore - 641 005
Tamil nadu, INDIA.
Mobile : [protected].
dear sir
i wanna change my airtel plan from 256kbps to 512 kbps
that is the plan of Rs:1299
i think this is the plane turbo 1299
phone no [protected]
landline :no of airtel[protected]
mail id : [protected]@gmail.com
[protected]@yahoo.com
I would like to change my tariff plan. because i have problem in my system and i am not able to use properly so i need plan change, currently i am using unlimited plan now i need limited plan i know very well about this plan, please do needful
My land line number :[protected]
address
No 10/11 F2, subramaniyam flast,
T.G.Nagar, 21st Street,
Nanganallur,
Chennai_600061.
i have broadband connection of 256kbps.and i want to change it into turbo1299 plan (ie-day time 512kbps and night time1 mbps).
my land line no.[protected].
my mobile no -[protected].
Address,
c/o- shenthil kumar
4/18.1st floor,
chokhnathan nagar,
metukupam road,
maduravoyal,
chennai-95
42642262
45500002
we wants the bill amount above the landline nos.
The worst service ever we have seen on this earth. Never responding legargic, lazy, however very keen in plans to cheat public by all technicques. We are situated 5 Kms away from coimbatore city keep on complaining to attend a broadband conectivety problem. It seems all the service engineers are dead. Ultimately our line is dead throughout the day. Okay regarding mobile service also they very clervly cheat and act most inefficiently and no one equals AIRTEL. I have a mobile connection for more than 6 years using the same number and now when i check it is in the name of other person and they keep on asking for my identity details. It is very clear their system has a grave problem then they should go to grave.
I have a prepaid connection with a balance of Rs. 83/- once i use it up i will throw away AIRTEL once for all. Meanwhile cursing my fate i submitted all the papers to AIRTEL office Ramanathpuram- Sundaram Buildings 10 days ago and all the staff there seems sleeping or lost my paper and again and agaian they ask thro SMS (STUPID MESSASING SYSTEM) ME to submit the papers other wise my number will get disconnected.
Is there any chance for AIRTEL to improve ----- to do some service for the money extracted????/