[Resolved]  Airtel Digital TV — Recharge issue

Inspite of several email and phone calls to customer care executive and nodal officers nothing has moved with respect to our complaint .

Our customer id is:[protected]
following is the trail mail for refrence:-

Guy's ,

If doesn't get resolved in next one hour I'm making police compolaint.

I'm not makeing any calls henceforth for this issue. It's been real irritant and mental harrashment for me and my family.

You guy's are cheating us with our hard earned money.


[protected] Forwarded message[protected]
From: Arbind Upadhyay <arbind.[protected]@gmail.com>
Date: Mon, Feb 21, 2011 at 5:33 PM
Subject: Fwd: Airtel Recharge Issue
To: [protected]@bharti.com, [protected]@airtel.in, [protected]@airtel.in, dthnodal.[protected]@airtel.in




Dear Sunil,
I need help. Inspite of severl conversations with your customer support team and nodal officer.

They seem to be not concerned about helping, not ready to provide escalation matrix.

would appreciate if this issue can be taken care.

Out of sheer frustration i'm writing this email to you

My Customer ID: [protected]

Regards,
Arbind


[protected] Forwarded message[protected]
From: Arbind Upadhyay <arbind.[protected]@gmail.com>
Date: Mon, Feb 21, 2011 at 4:06 PM
Subject: Airtel Recharge Issue
To: [protected]@airtel.in, [protected]@airtel.in



Dear Ops Manager,

I want your urgent intervention on to get my account balance corrected by rupees 310.Please Find the My A/C Statement detail

Case summary:-
Ø Refilled my account with above mentioned amount = 16th Feb’11
Ø When checked on 18th Feb’11 services were not working
Ø Logged complaint on 18th Feb’11 and on 19th
Ø case id =5517964
Ø Till 20th Feb’11 issue is not resolved.
Ø I had spoken to various customer care executive (Siddharth, Priyam, Mayur,Praveen) and none could resolve the query today spoke to supervisor Monika and Rahul But she kept on speaking on different topic and was very rude and aggressive.

Made me feel as if I’m a beggar and she’s doing great favor by listening to me and finally disconnected the call.

I have only two question for you:-

1. When will this error get corrected?
2. What do you have to say about the customer service provided by your executives and supervisor? Do you recommend that we should stop your services because your team can’t manage it well?
Transactions reference:

Thank You! You have successfully recharged your account for Rs. 310.0.
Your unique transaction Id is 951205.
Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.
Call : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) Email : [protected]@airtel.in Home| Contact Us| Terms & Cond.| Sitemap

My Bank account transaction details

18-Feb[protected]Feb-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG41726575 TRANSFER TO [protected] BILLDESK TRANSACTION A 200.00
19-Jan[protected]Jan-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG38791363 TRANSFER TO [protected] BILLDESK TRANSACTION A 497.00
16 Feb 2011MHDF[protected]-AIRTEL BHARTI[protected] Feb 2011310.00 1097.33



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Best& Regards , Arbind Upadhyay
Pune India





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Best& Regards , Arbind Upadhyay
Gurgaon India




--
Best& Regards , Arbind Upadhyay
pune India

I had received the cal from airtel service center, they agreed its an issue . but they dont have concerns to solve the issue
Vivek
[protected]