Airtel Digital TV — Very bad service, inefficient customer care

Hi, ,

I am just posting all the mails that went back and forth between me and Airtel.

Hi,

Please read the mail below. I am a Airtel Digital TV customer. The
subscribed package is the Value package which costs Rs 200. I
recharged my acciunt on March 26 with Rs 300/-. Moreover I am supposed
to get back Rs 250 as I have one Airtel Postpaid and Broadband
connection. So how come my connection has been cancelled? I want my
connection back by EOD today and also I will not count the days when
the service was not there. If any action is not taken then I will take
legal action. Also I am putting this mail chain in consumer forum.

Thanks,
Sucheta Ray

On Thu, Mar 26, 2009 at 5:45 PM, Sucheta Ray <[protected]@gmail.com> wrote:
> Hi,
>
> I am Sucheta Ray. I bought one digital TV connection on 14th March,
> 2009. My customer ID is[protected]. I stay in Bangalore but I am a
> Bengali. I told the dealer( Veejay Enterprises, 78 R.K.Mutt Road,
> Ulsoor, Bangalore-8) repeatedly that I need something in which I will
> get more hindi and bengali channels. But still he showed me a leaflet
> which had only South Packages. He asked me to add top ups to get some
> hindi and bengali channels. So I paid Rs 1750 and got that connection.
> I was told that there is a offer that first 3 months there will be no
> subscriptions. But next day only I came to know from one of my friend
> that there are packages like Value and Economy in which I can get more
> hindi and bengali channels with a lesser monthly cost. So I called up
> the customer care number to change the package. The first thing they
> told me that there is no option to change a package. After arguing
> thay guy was ready to take a complaint. He told me that within 48
> hours the complaint will be resolved. The complaint number is 595109.
> As usual after 2 days also no output was there. So again I called up
> the customer care. This time one guy, named Venkates picked up. He
> informed me that only after 26th of each month the packages can be
> changed. So he adviced me to recharge my account as the moment the
> package get changed I will be charged. This time the complaint number
> is 601899. I recharged my account with Rs 300. While recharging I came
> to know that my account balance is - Rs 750. I don't understand why.
> May be they had given me South Mega package. I was really confused
> because I paid only Rs 1750 initially for South Value package. Also I
> realised that there is no signal. So again I called up the customer
> care. This time one lady, Shahnaz, picked up. She told that it was
> their fault. So they will refund the money back and and also restore
> the connection. This time the complaint number was 604370. She
> requested me to wait till 26th. In between I made atleast 4/5 more
> calls to the customer care. Today also there is no signal, the
> account balance isalso negative. Again I called up the customer care.
> One guy, Arvind picked up. And I was told that the requests are all
> having OPEN status. I have paid Rs 1750 + Rs 300 just to get no
> connection and to undergo this pain of calling the customer care. Now
> I am feeling that I will go to some Airtel office and just break the
> box infront of them. I am really cursing me that why I took this
> connection. Actually I have one postpaid and one broadband connection
> from Airtel only(For this also I am supposed to get Rs 250 offer, but
that money also has not been refunded to my account after 12 days
> also. God knows, how many calls I have to make for that). And I am
> very satisfied with those two services. So I thought this will also be
> good. But I was mistaken. Airtel have trained the customer care guys
> how to say "Hello", "Thank You", " Madam" and all other idiotic things
> but they are not at all trained. Very unsmart and irritating. Today
> also they could not confirm me when they can restore my service back.
> By today if the signal is not back then I will write to Mr Mittal and
> will let him know about this suffering.
>
>
> Thanks,
> Sucheta.
>