[Resolved]  Airtel Digital TV — unsatisfactory services & cheating to customer

AirTel — serivice & customer service

Restected sir/madam

I always call customer care for information abt refilling, offers etc but there are some time i get a proper help but some the agent letterally hange up the call with any information the cust keep on hold 30 sec but after 2min he or she hangs up the call frankly speaking with u now aday u customer service has worse like your network in some area u cant handle that
ur agent dont have proper product knowdegle also if agent give some information than the if we call to confirme it then the agent give the other infomation not only this i[censored] go to near by airtel gallery they say we dont have any info abt tht service call up customer care. so can u tell me do u have any other custmer care who can give the info properly i the the best customer care would ur ceo of the company or the one of the directore of the company at least he mite have all the info abt the service wht they are offering .
frankly speaking u people dont have proper trainer who can give the proper product knowedge
plz look into this matter let me known how u can help me

thank u
Vishwanath

AirTel — cheated by service provider

Sir my mobile number [protected] has been activated by http://m.igfun.com/ service and perday i used to get charge 10 rs for this service and as i go on to complaint to the customer care no one is giving me a proper responce i request customer care to take a quick action and let me get rid of this service as soon as possible to me its a request

I HAVE AN EXILENT IDEA FOR UR.
COST WILL BE THREE TO FIVE CAROR RUPIES.
MY MOBILE NUMER [protected]

Airtel DTH Service — worst service nd cheating with customers

sir,
i was using tata sky dth an year ago.i was not having any problem with it.but i was one day fascinated by the advertisement of airtel dth.seeing the cost and monthly rental of it, i had a connection.then they said to me to do the recharge, so i recharged my account worth rupees 1000/-.the next day connection was disclosed and was showing my balance in negative.when i called the customer care service of it they didn't give any response to me properly and satisfactorily.and also my balance was reduced by 70/-rupees as it took a week to get it proper.now i repent by disclosing my tata sky connection.i consider myself fool by buying airtel digital tv.so i request you dont buy it, you will suffer like me. don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.don't buy it.the worst and theif company.

i am not able 2 contact the customer care and when i contact from anothe number they r not ready 2 attend me

Airtel DTH — CHEATING &MISLEADING

on receipt of their sms message by offering an independence special booking of digital tv connection for rs 1947 with 5 months free viewing,i booked on 14-august 2010,but due to technical installation problems they have not installed, i requested for my refund, but they are not refunding ,inspite my repeated reminder to them , they are misleading and cheating the customer , the customers are alerted,they should not fall prey in to their false promises,my customer id is [protected]

regards,
P.Ramasamy,
[protected],

Yes Same Happened with me, Airtel is junk.

Airtel DTH — I am cheated by airtel

Customer ID : [protected]

I had purchased a LG LCD TV on Aug 15th 2010. I also received the scratch card and called airtel for installation before Sep10th 2010. I also credited Rs.800 into my account (This was the biggest mistake I made!!!). Until today I have not received any service from airtel so far, no set top box, or anetnna and not even a refund. From that day until today I have made atleast 20 calls to airtel asking for a refund without any success. Each person assures that it will be done immediately and nothing has happened so far.

IF I AM NOT GETTING A REFUND EVEN AFTER ALL THIS, I AM GOING TO THE CONSUMER COURT IN ANOTHER 3 DAYS. MIND YOU I WILL SUE AIRTEL FOR SURE!

If you cant give a good service there are many other better service providers in the market. This is just a big waste of time & money for me.

Yes Airtel DTH are just like robbers without weapons.
Beware from their policies...

Sanjeev kumar Mehta
Airtel DTH Customer ID [protected]

Airtel DTH — Unsatisfactory services

Sir,

I have got Airtel DTH with Samsung LCD on DT 25/10/10 from M/s Akanksha International (Retail), 84, Model Gram Kochar Market, Ludhiana

The DTH installed successfully but till date M/s Airtel not providing the Customer ID and registered the mobile number. As result the activation voucher expired on 30/11/10.

In spite to repeated request to customer care ([protected], 12150, [protected]) and M/s Akanksha International they have not provide the customer ID or registered the mobile nos.

Even local customer care [protected] recorded the complaint and detail several times but not resolves the issues.

Only these days I have spent only money and time on this issues but all are vain. Hence finally I decided to withdraw the service due to poor response and un satisfactory services M/s Airtel DTH

Till date no productive response by M/s Airt tel DTHS .

With rgds

Ajay Kumar
H 45, St no -4,
New Gurunank Nagar, Mundai Kalan
Ludhian-141010
Ph[protected]
Detail as per Setup Box :-
STB ID-[protected]

AirTel — Unsatisfactory Services

Dear Concern,



I am facing so many problems with airtel services.



1. Mr. Khan- Team Leader ( Defence Colony) they have taken advance rent for new connection and till now escape with our documents and Rs 500.

"Please find the attached scan copy -CEF No. 2769075"

I got the msg from airtel that your money will be return in next 10 days but till now i am waiting .......

2. Please read the below trail mail.



I called up many times in regards to upgrade my internet speed but they are failed on their own commitment and promises.

My call logs dates. - 28th june 2011 & 7th July 2011 etc.

My Request No.[protected]



Unable to resolve my problem till now..

I am really fed up with the services so please take a disciplinary action on them.


Regards,

Rahul


On Fri, Jun 10, 2011 at 2:40 PM, sunny saba <[protected]@gmail.com> wrote:

Hi,

I am not satisfied with the services...

Landline No.[protected]
Account No.[protected]

I have called many times in customer support but they are useless to understand my problem. from past 3 days i am calling to change my plan.

Currently airtel charging us Rs.899 for just 512kbps speed. You think customer has NO RIGHT TO BE INFORMED that you can change the plan in same rate with better speed.

And if i want to change personally they said you have to wait for one month.

Talked to Leena - Ref No.[protected] Dated :10th june 2011
Talked to Rekha -Ref No. [protected] Dated :10th june 2011
Talked to Bhupender - Ref No.[protected] Dated :9th june 2011

I am not able to understand why they are fooling the customers..

Regards,
Rahul

AIRTEL DIGITAL TV — Got Cheated from Airtel Digital TV Service

Today I have reacherged my Airtel Digital TV with the amount Rs.100 [Transactio ID :12584032 A/C No- [protected]]. Earlier I was getting an error message that your account is suspended due to negetive balance. I was waiting for more than 1 hour with STB on and sent 15 SMS to activate. Later on I talked with Customer Care and they said as you have less than Rs.100 balance we can't activate your account. You should have minimum Rs.100 balance. But I can assure you that this policy has not written or mentioned anywhere through which customer can know about it. Their final threat is if you are not recharging again we can't activate. Do whatever you can.Please can someone help me to move out from this situation. Thanks in advance.

Thanks,

Pradip Kumar sen

[protected]

Hyderabad

AIRTEL DIGITAL TV — Poor service and cheating

Tv running in poor signal in frames. on complaint technical advise provided and that worked. next day same problem again. customer care advises that your account has been suspended for no reason. demanded money as visiting charges without any visit. they are big cheater.

Airtel DTH — How customers are cheated

Dear AIRTEL DTH Customers,

This mail I am writing to share my experience with AIRTEL DTH. Every user of AIRTEL DTH may experience or get experienced (Because NO CUSTOMER CAN ESCAPE). I brought the AIRTEL connection in mid of 2011 and recharged for Rs.3000/- for one year and got a 2 Months extra free. And this year also I have recharged for another Rs.3000/- because everything is fine till last month.

From last few days my STB is not receiving the signals from my AIRTEL remote. I logged a compliant to AIRTEL and after 2 weeks I found that there is no case is raised for my call. Then I came to know there will be a case ID issued for every compliant and I logged a compliant to AIRTEL Call center with case ID received on my registered mobile. Next day I got a call from one of the technician about his visit and fixed appointment. He didn’t come at the time specified and in the night I got a message that “ YOUR ISSUE HAS BEEN RESOLVED” and case is closed. I am surprised and called to Call Center and asked how? it is Resolved. They replied that I didn’t pick the phone of the technician who called me after the scheduled time.

Then I logged another case ID. This time they came to home and found that the STB needs to be replaced and the charges are Rs.850. After 2 days with follow ups they replaced the STB with another one which is 3-4 years old/dusty/Dented/ repaired couple of times. I asked them again that this box is looks like it is going to die in few days as it is pretty old. There is life time period for every electronic equipment and it runs according to. I asked them if this box is not functional after 2-3 months what I should do. He said repeat the proces log a call, Pay Rs.850/- you will get another old box works for some time (Based on your luck) and failed. Again Story will be repeated.

So it means you will pay the amount of Rs.850 for all these old STB boxes and they make money. I asked them to give the new one or at least mine repaired because it is not that much old and still has some life. They replied that this is the way they do the business and when I asked for disconnection they are very happy and sent 2 Case IDs[protected],[protected] for disconnection, received messages of disconnection before closing my call itself.

Finally I found that it is a recurring scheme of payment to AIRTEL DTH for 1) My Channels 2) OLD replaced STB Box 3) Every visit of the technician. This payments 2 & 3 can be either Monthly or Quarterly or Half Yearly or Yuearly is completely based on your Fate/Luck.

One more thing I forgot to mention “STILL IAM NOT GETTING MY CHANNELS” . i sent a mail to NODAL officer of AP and waiting for reply. i will update you all with latest soon.

Thanks
Girish

Airtel Digi Tv — services

I found error code on my tv screen B001 from 12/6/2012 at 11.35 am then i give complaint to dealer situated at Ghatkesar , he demand 300 rupees than i contact to customer care but their is no respond till today number calls i do but only one answer they said that " its not our area'. today also give complaint to higher authorities throw mail ,but same answer,

Namaste Mr. Shah,

This is to inform you that your concern listed on 27 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Dear Mr Sandeep Kumar

Please note still my digi not active,
we need my full recharge return to my account or send payment by cheque/DD.
I don't want your service, We will go with other DTH,
also I have written complant to TRAI - Telecom Regulatory Authority of India of your this type of customer service.
I have already paid 2740/- but till date my digi not working.

Bakul Shah
Vasai

Namaste Mr. Shah,

We would like to inform you that your concern listed 27 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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