Airtel Hello Tunes — Very dissatisfied by customer care staff

 
22 Reviews
India
 Vikas Bansal
Hi

Sir/Madam

I am Vikas Bansal one of your retailer my Shop is in Sagar Pur, i have an Lapu Chip which have the options of Easy Vas, Easy Recharge, Easy Bill, but i received only a small book of song codes which is contains hardly a list of 200 Songs. After that i have not Received any hello tune code Book. Kindly Arrange the Book for me

Thank You

Vikas Bansal
Bansal Computers
Complaint comments  21 Comments     Updated: Share0Tweet0

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Comments

A copy of email to Airtel:

Subject: regarding complaint No.[protected] dated 25th Apr07.

I am Mrs. Pragya Pandey having subscriber of AIRTEL [protected] and I am feeling very much regretted on my decision of choosing Airtel connections. Reason as follows...

I have received a call from your customer care regarding “ Hello Tunes” and I applied for the “ Title song of OMKARA” on 25th Apr07 at 17.04. I got a confirmatory SMS from 678. but when I checked it from my another number, I found it is not that which I opted for i.e. the “ Title song of OMKARA” instead of my choice, I was provided with the “Instrumental Hello Tunes”, which is tantamount breach of faith.

When I intimated regarding this fault to the customer care, attended by someone Mr. Amit Rajput, I was assured that the needful will be within next 24 hours, but nothing was done. Again I had to call the customer care on 27th Apr07, attended by Miss. Amee Butola but the same reply was given i.e needful will be done within 24 hours, but all in vein, the problem remains as it is.

On 30th Apr07 at 16.20, on elapse of roughly 50 hours I again contacted the customer care ; the only option to a customer given by your organization for the grievances he feels but Mr. Mittal I am sorry to lay down the facts which I faced during the talks held between the customer care attended by Mr. Zaheer Abbas and myself. You will be astonished that Mr. Abbas replied your complain is in process and will be rectified and its needs a week long time, it was my turn to be astonished. When I inquired why so long! He said will be done within 48 hours again the quoted the previous C C responses he too coincided his time to 24 hours and in very irresponsible manner said “ HO JAYEGA” on my questioning that every body is replying “ HO JAYEGA but HOTA NAHI HAI” more over the charges for the same which I didn’t get my requirement was very promptly deducted from my talk value paid to you already. On very irresponsible, un-causal and changing statements my Mr. Abbas created this faith towards the CC and then I had the only option to go to the head of the CC dept. but I regret, he refused in very rude manner that he is busy in meeting and cannot attend your call. I fail to understand the customer care’s head or the dept as a whole had something more important than the customer it self. Any how I kept on insisting upon to have a talk the departmental head. You too will be astonished to know the alert activities of the esteemed enterprise like AIRTEL that I was put to the person required on 2nd May07 i.e. after 48 hours. Will you please be kind enough to reward your CC head for the meeting he attended continuously for 48 hours really if it is he/ she great.

But I am shocked that he shorted out my problem within no time and I really deeply regret to let you know that his solution was “ you opted for the same Hello Tune and was provided to you nothing can be done further”.

On this state of affairs I dam mind my Rs. 30/- but I was shocked to get this response and if this was the solution why the previous CC executives didn’t replied the same.

Why every time I was told it will be done within 24 hours. If same is the process of the company that anyone can play fool with my money and instead of removing the complain its very easy response you opted for the same, had this been my option why I should have had the pain to lodge a complain. The behavior of the senior most officer of the CC dept. was very childish and irresponsible too, this type handling of a customer can be done even by an uneducated person which we face every now and then “ AAPNE YAHI MANGA THA”.

With above pinching feeling I put a every simple question, to a person like who’s personality and policies attracted to go for an AIRTEL option, that why should I keep on using AIRTEL services if such is the performance bottom to top.

Regards,
Mrs. Pragya Pandey.

Airtel — Dissatisfied organization

Re: AirTel

Once again we have log our complain at your customer Care Desk and we had a word with your Executive that this issue will be resolved within a couple of days. Your complain no[protected] given by your executive. Location of installation: - 112, Udyog Vihar, Phase-I Gurgaon (Haryana) at Patel Auto Services Pvt. Ltd.

These are my landline # :-

4005310

4005311

4005312

4005313

4005314

4005315

4005316

4005317

4005318

4005319

4005355

4005377

None of them are working till date. Therefore, We are request you please take an action on it on priority basic.

Thanking You,
Yours Faithfully,
For Patel Auto Services Pvt. Ltd.
Hemal Patel
System Administrator.

[protected][protected][protected][protected]

From: Patel Auto Services Pvt. Ltd. [mailto:[protected]@patelautoindia.com]
Sent: Saturday, June 09, 2007 11:28 AM
To: 'care.[protected]@airtelbroadband.in'
Subject: Customer Complain
Importance: High

Dear Sir,

We have been an Airtel customer since a very long time, when we signed up for your Telephone Service dated:[protected]we have applied for 12 lines) for our Gurgaon Location, form the day one we have encountered inadequacy of service which we had not previously considered possible, as well as ignorance in after sale service also.

As per our historical request to installation & startup our telephone extensions lines but still waiting for your technician to arrive we had already requested to Mr. Pradeep Singh (Mobile No-[protected]) to depute some one who can start my extensions lines but no one can turns up yet.

This, you surely would understand is affecting our daily working and our level of Customer servicing. We would appreciate if this problem solved immediately.

Waiting for your soonest reply & action on it.

Thanking You,
Yours faithfully,
For Patel Auto Services Pvt. Ltd.
Hemal Patel
System Administrator
Patel Auto Services Pvt. Ltd.
112, Udyog Vihar, Phase-I
Gurgaon, Haryana
pls activate my number-[protected]
hi
sir / madum,
please give me informaion for postpaid
internet account.
sir/ mam. i am not able to find amrinder gill S song dildariyn.. this is my favourite song and i want to set as a hello tune.
please mail me the code of this song.
thanking you
Hello

how r u

plese my mobile no is [protected]
new biil date
good buy
I dont know Y Airtel network has bcome so worse in taking no action... hello tune is set bcoz of personal interest for that particular liking of tat song...so as my liking too...Today june20th i asked for the customer care exevcutive to keep my favourite song...so as he did telling tat the process is complete and immediately my balance was deducted respectively as per charge...but to my wonder when i checked for my hello tune I found it was an AIRTEL INSTRUMENT BIT...which i never asked for!!! Immediately i called n reported...but on my reply i was told tat the song which i asked is in activation inspite of telling so many times...8hours after complaining no action has been taken...?????????????????????!!!

Being a huge famous network WHY AIRTEL doesnt respond to complaints???????? You are being perfect in crediting the money for each and every processes...but not providing the required process to the customers!!! In this way AIRTEL IS CHEATING its CUSTOMERS !!!

Its true...
plz send d code od "Aao na "song -
Film - "Kyun Ho Gaya Na"
I want a code ( husn pharo ka o shahiba kya khna ke baro mahine...) for hello tune.
Thanks
I want a code ofhusn pharo ka o shahiba kya khna ke baro mahine from Ram Teri Ganga maili for hello tune.
Thanks
I am s anil one of your retailer my Shop is in hyderabad, i have an Lapu Chip which have the options of Easy Vas, Easy Recharge, Easy Bill, but i received only a small book of song codes which is contains hardly a list of 200 Songs. After that i have not Received any hello tune code Book. Kindly Arrange the Book for me

Thank You
Yes i do agree. airtel has become a wrost telecom provider & it never takes any actions on complaints. i fed up with this bleady customer care ppl. Airtel doesn't trained them properly. they don't know wat's the airtel updates & more ever they suggest different solutions for our complaints which never workout. i can say only one thing. if airtel ppl want to see how much i fed up with your servise then just chk complaints which the number number isregistered on this mail id then you will come to know how bleady & meaning ful services your providing.
i want hellotune code number ''loyola college loyola'' song from the movie of kalloori vasal...please sens me
iam soory to say that. i have taken idea no.the unnessary calls keep coming from the no . and idea of taking idea is worse. i tried customercare no . to stop the unnessary call but . first of all the customer care no will not conect . even if you are out of station these calls keep on coming . iam sad to say . i will very soon going to change this no . if i am going to get these calls again
i am trying for hello tune of devational song not able get the song since two days the song name is ye desh hai veer jawan wa no ka albele lo ka not able to get this song

AirTel — hello tune code

Dear Sir
I want to hello tone code for SAJDA songs from yaara o yaara album I can't find the code please help me I want set this song as hello tone.
my nomber is [protected]
Respected Sir/Madam, I am Airtel Prepaid Customer since more than a year (Mob No [protected]). Recently, on 13 Sep 09, I received an SMS thanking me for choosing Airtel Movie Gossip and interestingly, an amount of Rs. 30/- was deducted from my balance. Actually, in my entire life, I have never chosen such hopeless service. I lodged a complaint to the customer care and the very next day, on 14 Sep 09, I got my refund of Rs. 30/-. But, after just few hours, I was shocked again on receiving an SMS. Tthis time I was told that I have chosen Cricket pack. Again, a fraud. More to this, as a precaution, interestingly this smart network has stopped my service of contacting customer care and startted deducting an amount of Rs. 1/- per SMS sending me daily at least three, the nonsense scores of cricket matches and thus stealing my money daily from my balance. I have no option as my facility to contact Customer care has been stopped for this theft. This is dfefinitely not a way of business. Till now, an amount of Rs. 13/- has been stolen from my balance. On the day, my present balance finishes, I promise not to move to Airtel during my life and I will bring out to my seven next generations to avoid this nonsense network..

AirTel — Hello Tune Code

Hello dear Airtel,

Please send me hello tune code of new punjabi album Krazzy Vibes's song Tappe singing by Angrej Ali.


Thanks.
Dear Sier I am residing in Tehsil Sunderbani of District Rajouri in J&K State, I submit my document for convertion of Prepaid Sim to Post Paid Sim on 7th of Dec. 2009 at Bali Digital Ware Sunderbani, but after 13th of Dec. 2009 I am facing so many problems due to not convert my Pre-paid sim to post paid sim when I call to customer care, they suggest me from last 6 to seven day that the connection is convert with in 24 hours but again next day when I the phone is not activated then i am again call to customer care they again says the conplaint is forwarded but I am facing so many problems today when I am call to Customer Executive to give the number of Incharge for complaint she (Anu) refuesed me that I have no numbeer either that Mr. Sandeep Nodal Officer, but at .11 am his mobile is switch off than again I conduct to customer care with miss Anu Customer Executive she again told me that she had no any other no. of her senior in Jammu or in Delhi, if your good self could not try to solve the problem with in 24 hours I will put a case against the Air Tel Company it is not a threat it is a request beacuse I have no spare time to conduct with an hour in customer care and the after that the reply is come out Surry.

Airtel Hello Tunes — Unupdated Hello Tune codes

Worng Code in Company website and loss of money for the customers.

1751390 Thuli Thuli Haricharan Tanvi Paiya Tamil Songs New Arrivals

Please find the attached snapshot and verify the code.

Thanks,
Karthick.M

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    Airtel Hello Tunes - Very dissatisfied by customer care staff