Airtel Complaints & Reviews

Hi,

I have been constantly receiving junk messages from Airtel (from the number 54321) and being charged for what I am receiving though I have not subscribed to any of the services provided by this number.

I have made several calls to their contact center (which incidentally costs money now if you want to talk to who they call 'customer care executives'). The calls are invariable picked up by some absolutely clueless people who have no idea what to do. After much convincing they either tell me that I an not subscribed to any service or that they will unsubscribe me from the service and put back the deducted money into my account.

I have constantly been receiving Job Alerts (totally irrelevant to my job role and interest) and Jokes (most of which will want to make you cry).

I am not sure if this is some kind of ploy by Airtel to up their sales and fleece unwary subscribers or is it plain unprofessionalness on their part. Either ways I don't want to be party to this nonsense and am hoping someone will look into this and set things right.

Best regards,

Rajesh

I have a air tel broadband connection with account number 14566993 having tariff plan 599 rs. Now i came to know from some of my friends that there is one more plan of rs. 499 having double speed and double no of calls so i called your 121 services for change in my plan. Some of my other friends also did the same. There request was accepted and their plan was changed. But my request was rejected request no. 30753450 and first they accepted my request and said that it will be activated in 3 days but now they are not agreeing to it??? Why is it so??? Why is your company not stable on its commitment??? Please answer??

See the height of cheating people i got a mail from mr. Rakesh kumar that my issue will be solved by their team. After two or three days mr. Kuldeep called me up from the nodal office and assured me of changing my plan. Again after three days ms. Kushi calls me up and says that my plan cannot be changed because it is only for a certain lot of people.??? Hey i dont understand what does this mean??? Why cant i be this certain lot of people???

Is it like that if i am sellling a product assume a shampoo it costs 50 rs. For one citizen of india and the same shampoo costs 70 rs. To the other citizen. Isnt it cheating with the people??? How can the same product have diffenent costs in the same country, not even country the same state, not even the state the same city itself??? Its a big fraud with the citizens of india and the customers of airtel broadband.

Here the question is not only the same product one is getting the same product of inferior quality costly and the other is getting it cheaper it the height of cheating. How can we trust such a big company like airtel. Is its name a fraud. Does it not stick to its commitments and words. Does it show its back on such a small issue?? How can it run such a bigh company in a huge country like india??? People should quit it away from indian markets its a fraud, a cheater.

Many people have added the comments to my complain which i had done before just go through it and one will come to know that i am not the only one cheated by the company there are lots more... Shame on the company and its owners. You are there to satisfy the customer needs and you are there for the people by the people if the same thing continues for a longer period i can see the future of the company so think about it...

I am Rishav Raj([protected],[protected]) ;e-64 kamraj nagar(thrivanmiyur,chennai).I applied for airtel broadband connection on 14th feb 2010 via agent named sasi kumar([protected]) and muni.they assured that connection is available in our area and they will provide connection in two days , they made us fill the form(application number-984749) and took amount of 2100 rs(1000 installation+1000 security) and 100 bribe as extra charges.But after almost two months we didn't get the connection and our money.And moreover they don't pick our calls and even mislead us about our money.
So kindly take proper actions against this cheating being done to us.

Dear Sir
My mobile no. is [protected]. It was observed that without asking or by mistake the chatting services has been started and Rs 30/- per monthas been deducted from my mobile. Therefore I am requesting you to kindly stop all the services, SMS and any other facilities which require payments. Hope you will do needful immediately.
With kind regards
Your's sincerely
Dr SD Kharche
Sr Scientist

Dear friends,

I have an Airtel Broadband connection 42668209. Was shocked to find (after 3 months) that they have charged for PC Secure(An useless n unknown Antivirus software) and Online Desktop storage without any written or verbal confirmation whatsoever from my end.

This is sheer GREED and they don't have a clue of what's happening as they have stripped themselves fully (Incl their vests n brief to their outsourcing operators!) Absolutely no coordination between them.

When contacted, after so many different versions from diff people, they have waived the charges. The key Qs to the TRAI, Govt and the general public are as follows:

1.TRAI clearly states that a written confirmation has to be obtained from the customer regarding change of plan and same to be communicated to the customer vide email/sms. Neither of them happened in my case. CLEARLY VIOLATION OF THE LAWS OF LAND! Look how they care for the law! They simply break it!

2. I opened my mouth and they gave the waiver for DUMPING USELESS PRODUCTS WHICH I NEVER WANTED IN THE FIRST PLACE. How many millions of subscribers have been conveniently duped like this? ,esp. good natured rural folks. Can TRAI, after an audit, arrive at a figure of this humongous fraud???. What about other operators??

3.TRAI is supposed to make an audit of the billing system periodically. Are they hand-in-glove?? Otherwise how on earth can Airtel go ahead with scant regard of TRAI's laws?

Last but not the least. I have never had ANY billing issues with BSNL last two decades. Their response to service may be a lil' slow(Thanks to the Central Govt who are bent on killing them!) but they would ever and never do such a blatant violation.

NOW, WHO WILL BELL THE CAT?? I'm making all efforts with my disposal to see to it that this issue is raised in Parliament/other relevant forums like this, raising public awareness. It's not the Qs. of getting waiver for an individual for a couple of hundred rupees, but to expose the crores of rupees swindled from customers all over India since 1995!.

And without serving local customers, finding their feet-on-the-ground, obeying the rule of the land, they are flying for expansion in Africa and other countries! All Africans may not behave like we Indians, Mr.Mittal. I do care for your LIFE as you are no doubt a Telecom Czar.

Sincerely Yours,
V.Ravichander
[protected]
[protected]@gmail.com

Hi,
Entire mogappair east area of Airtel is having

1. poor in building signals
2. frequent call drop

For the past 5 years, this has been happening no airtel person seems to be responding.
If any airtel officials viewing this, please take necessary actions to improve the signal in our area.

I was trying to secure my phone bu activating SIM protection and now my SIM is locked because i didn't know my PUK no. Tell me how i can fix it without going to costumer care. my phone no. is [protected]

im using rs 98/2GB/month GPRS pack since 1/04/10, the downloading gprs speed is too slow in this service, im getting panic headche whenever im trying to download any file, its downloading speed is worst than a speed of 'bullscart' (BAILGAADI), its rarely touches 2kbps speed. I have lost my lots of data in vein, each time im start downloding any file i have to discard it after few minutes because its too slow speed causes panic headche on my top organ, please improve your service quality its not an iron age, thanku.

Total suspicious act is detected in two of my Airtel Prepaid telephones. I found without request Airtel started sending Cricket alerts one is my wife's mobile and another is my mothers mobile. i sent sms from both the mobile to unsubscribe the request was accepted and failed to act accordingly. they started deducting every day the charges ment for the same. If airtel want to fool their customers let them tell and fool the customers in advance. It is very pathetic a company with such a big in size to indulge in such a shameful act. from today onwards i ll stop using airtel services one land line, Broad band and 3 mobiles. I am switching to BSNL. I can tolerate in capabilities than integrity problems

I had booked a movie at 3:00 P.M. When the corresponding channel does not show the movie at 3 I try calling the customer care [protected] the call gets roouted to Airtel prepaid number. Finally I get some Pune or some Maharashtra number and then when I reach them after listening to all the nonsense the computerised version the operator asks me wait half aan hour more almost till 4 and then watch the movie. Does she mean that I subscribe for a movie at 3 and start watching from 4 and yet the money gets debited.

Elysium Info Complaints - Mobile
View all Elysium Info complaints
Elysium Info
Posted:[protected] by Sarath Send email
Mobile
Sir I am using the Airtel Mobile for Several years. Call to the customer care are toll free until last days. But for Some days the calls beyond 3 minutes to the customer care executives are been chargeable, about 50ps beyond each pulse after 3 minutes. How they charge this? Call to the customer care will be free of tariff. Is it there duty to clarify our doubts? Why we pay charges to the customer Care?

When I called the customer care they said that, they must solve our problem within 3 minutes. if they cannot will they give the taken money form our account back.

Please take necessary actions to stop this.

My name is Ajay Gaikwad , [protected],

I want my statement, (Post paid card) [protected]

Last 8 day I was request Continuing for the same on this two airtel mobile no : ([protected]) & ([protected]) , and this two no, every time (airtel person ) told me you will get your details within 2 hours,
After that when I am calling to this no , second time that person told, in the evening u will get it your dial phone details,

Otherwise he told me our system is not ready write now,
As well as bill will process not from here this process will happen in Mumbai location it take time,

Last 8 day’s this two person was harass me,
I can not understand airtel process what is happen in the pune city,

I ‘m using this above mention airtel no last 2/5 years, (Post paid card)

If some person will not understand customer problem I thing airtel have two screws his Happens,

I really request two airtel please provide me my statement

Ajay gaikwad
Airtel customer lat 3 years
[protected]

DEAR SIR,

I RECEIVED AN ACKNOWLEDGEMENT FROM PF OFFICE ON 30TH NOVEMBER 2009, IT IS MORE THAN 120 DAYS, TILL I HAVEN'T RECEIVED. KINDLY DO THE NEEDFUL AS AEARLY AS POSSIBLE.

PF NUMBER: HR/GGN/10693/003487.

THANKS AND REGARDS
K. MOHANBABU.

I have lost my Mobile with Airtel Sim Card / Number [protected] Prepaid of Jammu & Kashmir , in delhi so i request many times to Airtel Customer care to block the Airtel Sim Number [protected] Prepaid of Jammu & Kashmir on urgent basis to avoide any misuse of the Sim but all in vain & got no reply from Airtel customer care.

I request you if there is any misuse of this Sim Airtel Sim Card / Number [protected] Prepaid of Jammu & Kashmir , so i have no responsibility onwards.

Address & Name on which Sim card is registared :

OMKAR NATH BHAT
ADDRESS : ORT. NO.265, PHASE-1ST , PURKHOO CAMP, DUMANA , JAMMU TAWI.


Regards,

Kuldeep Bhat
[protected]

i am using airtel haryana no.[protected] from long time
my complaint is whenever i go to moga(punjab), its outgoing not occurs,only in going occurs.
i have complaint to haryana airtel several times regarding it through call as well as through internet but everytime they replied that they have solved the problem but problem remains same.
i have several complaint nos.like [protected],[protected], [protected], [protected],[protected], [protected], [protected]
i just want the problem to be solved and i dont want any compensation from the company.
thank you




[protected]however i got ur replies:
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Pankaj Gupta
Airtel Customer Service Team

42 days ago by Airtel_presence [send email]
Dear Customer,

I would like to inform you that your concern listed on 5 Feb 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to [protected]@airtel.in

Regards,
Mohsin Khan
Airtel Customer Service T ))))))))




bit still the problem has not been solved yet
its the same
from the last 7 months, i m complaining n evrytime u reply me that prblm has been solved.
why dont u check it urself n come to moga
plz solve it the earliest n alsor reply me thru e-mail

Hello,

I have been holding Airtel postpaid mobile number: [protected]. I submitted all the documents to Airtel office almost a week ago. however, I when I called them to verify the same then they said that your documents are missing and you will have to come again to submit the same. I am a working professional and took 1 day leave from my office in order to submit my documents to Airtel office. How-come they are so irresponsible as they don't even care to take care of my documents. Also, I can't take one more day leave from my office.

I can't change the SIM card now because the advance fee has already been submitted. I will still manage to go there once again but I need a compensation to my one day salary for the leave, I took last time to submit my documents.

Honestly speaking, the attitude of Airtel staff towards me was pathetic. They are not even ready to listen to me. I have been struggling to contact them again and again but they don't even reply to me. I would suggest everyone here not to go for Airtel. They are horrible!!

Kind Regards,
Maninder

plz stop the game service that is started from airtel live deduction of 1 rs per day mobile no [protected]

i want stop service which is started from airtel live deduction 1 rs per day for game which i dnt know

Dear Sir,

My name is Ajay Bhuta, I stay at 1, Vijay Park, Janki Kutir, Juhu Road, Juhu, Mumbai 400 049. I have subscribed to Airtel mobile phone services, my mobile no is [protected], I am using this service from last more then 4 years. On 29th January 2010 suddenly there was no network in my mobile phone at my residence in Juhu. I registered a complaint with Airtel toll free no. 121 on 29th itself, my complaint no is 30691930. Though I insisted on getting the time frame in resolving my complaint, the customer service executive never game me. After that I have made numerous calls on finding the status of my complaint but till date the network problem persists. It has been more then 2 months now and Airtel has not resolved my problem.

Earlier in all these 4 years I have never faced network problem at my Juhu residence but from 29th January 2010 the problem persists.

I request you to guide me in how do I drag Airtel Company to Consumer court and get appropriate compensation.

Ajay Bhuta

Dear Sir/Madam,

I am having complaint with Airtel prepaid services.

Following are the complaints I am having:

1. Got message from Airtel for news service pack(VAS), that if I wouldn't unsubscribe within 3 days, the

service will automatically activated and some money will deducted for the activation of the package

(what if people couldn't read the message within time).

2. Got message from Airtel " Desh Videsh ki jankari paiye BBCNews updates din ke 4 bar. Dial *0* bilkul

muft". I dialed the no. which was a voice message which clearly instructed that if I have to activate it I have

to press 1 else 2.

I just disconnected the phone and that service got activated and Rs. 10 deducted from my balance.

I talked to customer executive and he said " After dialing *0*, the service gets active".


The services are pathetic and even they are charging for talking with customer executive also.