Airtel Complaints & Reviews

I applied for an Airtel Broadband connection thru Agarwal Infocom on 1st week of March 2010, paying an advance amount of Rs. 500/- by cheque in favour of Agarwal Infocom, after finishing all the verification till now 30th of march 2010, i have not got the connections and not even a call from the executive or from the back office of the Airtel nor Agarwal about the status of my application, they got cleared the amount of Rs.500/-, no person in Agarwal or Airtel answering for this kind of worst service and cheating (REALLY CHEATING) business tactics promoted by big business groups. i came to know that this kind of cheated - cheating amount are invested in Share market for 1 month after taking the profit from the investment they are paying our money back, stating not possible or wait for one more month, i need Airtel group to answer my complaint if they are really concern about this.

I applied for a new Broadband connection of Airtel in first week of March, 2010 from Harish (Mobile Number [protected]). Harish is the sales person from airtel. I gave him address proof, photographs and a Citi Bank Cheque (number - 470341). After this on 13th March, 2010, He checked the position in roof to place the wire. because the main switch was in next Building and he already know that, next building authority can cut wire any time. but still he allow the person (from airtel) to put the wire from that building. on that same day i.e. on 13th March, Pradeep from Airtel came to establish the new connection at 8.00 pm. Then he did some r&d over the wire in my house and placed a new wi-fi connection with new Landline phone and shows us a running internet connection, which was working for 1 minute and stooping for 15 minutes. Then he said, this could be the problem with Switch. so he left and told to come on next day.

On Next Day a person came, who did wiring in my house. He checked the wire and found cut. Now i called up Harish Again to manage this, on 14th March. Then i wait for few days, but didn't get any response from him. I did complain over mail to Airtel.[protected]@airtel.in on 15th March, 23rd and 24th March. but didn't get any response from Airtel about this. So i stooped the citibank cheque (number 470341). i called up Harish again and again, then he came once on 24th March, and said that wire is already attached, we will fix your connection problem soon. But on same day Airtel disconnected my BroadBand Services, because of payment.

i am pasting my Mail, which i sent to airtel on 15th March, 2010.
[protected][protected][protected][protected]------
Hi,

i am very frustrating with your internet connection. As i just used this for 1 night (only for 2 hours on13th March, 2010 arround 9.30 pm), your connection is very poor, My Problems are listed below:

1. Internet is working for 2 mins and then its stopping for 10 mins. Then i have to wait until its enabling.
2. As outgoing or incoming will be held in Phone, Internet connection will be drooped.
3. No Permanent Connection is provided to me. All your employees gave me a temporary connection. A DP is in another building, where my internet connection wire has attached and their building guard already informed that, you are not allowed to put any wire on his building, still your employee did same thing and then they cut the wire on next day morning.

Because of above problems, i stooped the cheque, which i gave you.

If you can not provide me any permanent connection then Please drop my request for taking Airtel connection form you. I already informed your employees to remove all assets, until any permanent connection. I want to make, my all things should be renewal as before (like payment mainly).

My connection is made on 13th march evening around 9.30 pm. And then my connection was dead from 14th march, 8 AM around. So frustrating things....

Regards,
Varun Upadhyay
+91-[protected]

[protected][protected][protected][protected]

Now i am getting call from airtel again and again for making payment. although i have not a proper connection yet. I did complain over phone to airtel customer care on 29th March 2010. That if you could not give me a proper connection then please remove the assets, provided by you. then he said to me to pay charge for that. why should i pay about that, which i didn't used yet. Its not a Customer problem to activate the connection properly. But its Airtel employees job to give the best job to customer. Its getting very headache to me every day, that what could be the solution, but no employee of Airtel is giving response well.

I told to Customer care, that i am ready to pay the amount, but you should have to start my payment from that day and give me a proper connection. but they are not ready for this.

My complain ID in Airtel is[protected].

Following persons are responsible for this:
Harish : Sales person ([protected])
Praveen: Internet activation person
Rajeev: Customer care person (from[protected]

No proper connection is established yet from airtel, then why should i pay for that. Please help me out.

as my no is [protected] to my no, yahoo zone has been subscribed, so i like to unsubscribe yahoo zone as soon as possible.

Thanking you

i have purchease Airtel prepaid SIM ([protected]) before 2 months. i have submitted ID proof also for connection but now without any intimation they Barred all of my services (incoming & outgoing)

i have contac ted customer care and they said me to go to local Airtel office , i went there but they also
didnt give me proper responce.

they all are irritating me. i dont know weather they will activate my connection again or not , i have given that number for my interviews and all official purposes , i am facing lots of problems but no solution is provided by Airtel end.

i want to go to Consumer Court against them..kindly support and provide me necessary help regarding it.

Thanks

Ashish patel

I Sukhdeep singh using Airtel connection no [protected] from last 2 yrs. on 28 th mar10 company deduted Rs 98/- from my main balance without informing me. As my GPRS pack was activated from feb 28 to mar 28 then company should have closed my service 29 th of mar or inform me through msg or call regarding my deduction of main balance. And one more thing Poonam, Debasis and Satish these three customer care executive are not customer care executive they don't know how to treat customer straight line who made them executive.
The most and worst thing is that whenever i want to recharge a topup of 340 i can't recharge it becoz everytime it shows recharge unsuccessfull. then i have to call customer care about this problem i don't know wat they do after 24 hour i get my recharge successfull from any of the airtel dealer. this is the major problem i face on every month.
pls solve my problem as soon as possible.

Hi,
we have a telephone provided from airtel and the bill planb on the same number is 1 paisa/second.
however, for the past few months airtel has been over charging us at the rate of 1 rupee/minute for all the calls .
on calling the call centre and complaining about the faulty bill , they refused to acknowledge and even lodge a complaint for the same and said that they don't really care.

i am airtel customer
my number is [protected]
and i am getting without my concern sms on cricket from[protected]
from day one of that ipl match start...I have no interest in cricket
airtel deducted my balance for this service which i never activated
such types of missbehavior is common with this airtel
now i want to stop this
I already send many sms to 121, 511, and some 52906 for stopping this foolishness of cricket . they are just ignoring
if airtel goes on doing this mad act I will certainly sue it for mental harrashment
and i am also going to change my mobile communication provider

sir,

I am Ranjeet prasad and my mobile no. [protected]
From past three months i use Rs 98 airtel gprs plan for internet browsing
now my current GPRS downloading is more then 1.5 gb and my gprs validity is april 24 2010..

last night i have charged Rs 10 from my main a/c when i browsing another site not hungama... i never go that site for a second

I got a sms.Which is "Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 10. MobileTV Watch IPL http://10.2.34.47/OTA"

please tell me why this happen when i already activate GPRS connection ??
thanx.

Ranjeet Prasad
Dhanbad,Jharkhand.

I'm using airtel government plan since 4 years. my call rates are A to A 10 ps/min, A to other 30 ps/min. I activated roaming plan with Rs.43/- recharge, 60 ps/min incoming. Now I returned home back in mumbai, but my call rates are changed to 1 ps/sec A to A, 1.2 ps/sec A to other. Customer care said my old gov plan can't be activated again. then i went to the shop where i did recharge. He enquired abt it. One man said my plan wil be automatically reactivated after one year. Then after some time another man said it won't be reactivated again even after one year. I want my old plan back. Plesae do me a favour and send me a solution.

This is very ridiculous that Airtel is charging 50paisa per 3 min for calling customer care! Almost every service provider or company in in india are providing free service.. and while recharging we are also giving service charges.. and still we are not getting charges. And if we have some problems regarding mobile, then also we have to pay for giving complaints.. this is too much. Pls Sac this charges

For last 4 years I was using Airtel DSL connection and the services being provided were good.But during Feb,2010,on a promotional call from Airtel I changed my plan to broadband Rs.699/- plan.Since then my internet connection is not connecting properly.I have made repeated complaints to Customer Care Centre Bhopal during last 20 days.My broadband is virtually down especially during peak hours.My old d-link modem was also replaced with beetel 110TC1 router and internal wiring has also been changed,but no improvement has been made.My internet connection is down since 7-3-2010 and first complaint was registered on[protected] under number 30305888.Will Airtel take pains to remove the fault and provide relief to customer.

dear sir,
i registered my complain about your service before few days but i am not get any solution from your service - MY COMPLIAN IS AS FOLLOWED

("before 20 days airtel sim seller mr. mahesh durge was came to my home and he introduce himself and his billing plan also but i told him which facilitis you are introduce me i am already using from my service provider also so why i should buy this sim from you. After that he introduce his gprs service plan AND that is
1)-YOU CAN SEND E-MAILS FOR LIFETIME FOR FREE COST
2)- SERFING & BROWSING TOTALLY FREE FOR LIFE TIME.(this will save your money for recharge of gprs services.)
3)- WHEN YOU DOWNLOAD HOW MANY DATA FROM NET THEN ONLY YOU WILL BE CHARGED AT RS. 50 PER KB. OF THE TOTAL DATA.
SIR,
I was like that plan and i was pay for it. and he told me when your sim will acivated you please call to 121 (coust. care) and ask for zero rental plan. i was gone througj for this way i get no reply for this scheme. so i call MAHESH DURGE he reply i will go to office and will call you.after that day his mobail is STILL SWITCH OFF. GIVE ME RESON ABOUT THAT".)

I HAVE A PROBLEM REGARDING MY AIRTEL SIM.I M NOT ABLE TO SEND SMSs FOR MORE THAN ABOUT 3-4 DAYS. I HAVE COMPLAINT SEVERAL TIMES BUT OF NO USE TO.PLEASE GET ME OUT OF THIS PROBLEM AS SOON AS POSSIBLE.

Hi,
I am happy to say that Airtel provides many Value Added Service to its customers. Everyone in my family (5 users) are having an Airtel account. The problem is Airtel activates some of its services without subscriber knowledge.
My mom's account had Cricket and Radio service activated which we come to know recently. The service charges were deducted every month and I have deactivated those services last week by calling customer care. No money was refunded.
Today by checking my sister's mobile, I saw the Cricket service(IPL) is activated. When I enquired the customer care, they said that the service has been activated last month and they don't know how it was activated (as they don't have last month log history!!!).
These kind of service activation doesn't look like accidental mistakes. For me it looks like deliberate action for daylight robbery.

My family is thinking to switch to an reliable, TRUSTFULL network operator.
I don't want my money to be refunded. But my advice is to be honest to your customers, otherwise you will lose your market in every home.

Regards,
Purushoth
[protected]

I checked my balance by dialing *123#. It showed me the balance and also flashed an offer that "Get full talk time on recharge of Rs. 25". So I paid Rs. 25 to get the full talk time as promised. But I was astonished on checking the balance (after getting the successful recharge SMS from Airtel) that they have credited Rs. 25 for airtel to airtel instead of topping up the main balance.

Airtel has resorted to this type of fraudulent marketing gimmicks and cheap tactics to generate revenue. Moreover they have now started to charge for talking to their customer care executives. After a long time of trying I was able to talk to a customer care executive but he was unable to give me a satisfactory reply.

When I thought of lodging a complaint by e-mail I was surprised that in their website "http://www.airtel.in" under the 'contact us' section there is no e-mail address where I can send a mail. Ultimately I sent this complaint in this forum.

I hope that this is conveyed to some top official of Airtel.

i want to disconnetct my broadband connection.bcoz i have completed my work but we have no information for complte my 6months package.
Now they will show outstanding so i cant pay it.please disconnect my connection otherwise they will increase my outstanding and i will not abale to pay bill.
"THANKS"

just think about company benifit bcoz we can't pay extra bill without information....... my no. is[protected]

Sir,
Myself Dr. Md.Osamah Kalim, Assistant Professor, MGVC, Bhratpur, Rajasthan. I have applied for prepaid mobile services from Airtel on dated 7/03/2010 and getting it on the same day. My mobile no. is [protected]. I have submitted valid identity proof(driving liscence) and a local reference of the city. After 12 days, the mobile service provider had blocked my sim giving reasons of invald identity proof. i have complained to the local retailer but till now the problem has not been solved. On their request i have again submitted my ID proof. Kindly take some strict action, so that person like me wouldn't be harassed.

on 19/3/2010 around 9:50 pm, i opened the site google and through google i opened facebook, as i was not using any wifi i did browsing through airtel live, when there after i receive a message from the no. 54321 at 9:58pm. saying thank you for dowmloading girl on the beachv from airtel which actually never happened in my mobile and charged Rs. 15 for it.
after receiving the message i stopped doing browsing and again after 10 minutes i.e. at 10:08pm. i receive another message from the same no. 54321 saying this time ''thank you for downloading kiranvideo2 from airtel and you have been charged Rs.15 for downloading.

After receiving these message, i felt cheated and i immidiately called customer care telling them about that problem on 19/3/2010 around 10:10 pm. where the person gave me the complaint no.719322 and told me that the problem will get resolve by 25/3/2010 by 6 pm. i felt relaxed that airtel might see to our problem,

but i was forced to make this complaint today after having a talk with Vipin from airtel on 23/3/2010 at 2:07pm. from the no. [protected] who told me that, the downloading details have been mentioned in the data and i can not refund the money.

i have been using this no. since past couple of years and i have never made any complaint like this before and that only for 30 Rs. but when i come to know from vipin that he can't refund the money and he directly said to me that we can not do anything else in this even when i ask him to let me talk to someone senior to you he simply denied to give me the no. according to him it was not aloowed to give numbers of the senior person.

even to know more about this no. you can check my past records, if anything like this has happened before and also my recharge value to make you understand that i will never make a fake complaint to get 30 rs. balance in my mobile because i am still more capable of doing recharges and too og higher value.

Note:i can send you the message which i receive from 54321 for downloading, if there is any contact with me from any no.
i can not provide any proof photo as there is a dedection in the money balance.

Dear sir,

I have put a service request for Airtel telephone no.[protected] on dated 14/02/2010 from my previous address in delhi to my current address in greate noida. After several phone call and generating request with airtel customer care nobody came up with any kind of help. After a while a service engineer came up and says to show me my address proof and i provided him with a photo copy. All of a sudden i receive a call from airtel guy that this connection shifting is not possible for some technical problem on 21/03/2010. And i started looking in my society and found that there are several airtel connection is already existing. So i started with fresh request for a new connection. And the guy from airtel says yes a new connection is possible. Now i understand this Bharati Telecomunication company want me to pay full amount again for existing connection. I would request you to help me in this regards.

Best Regards.

Sumanta chakraborty

Dear Sir,

I an [protected] no which is a Airtel Prepaid connection after 21 Mar 10 i am not able to receive any in message in my mobile no mentioned above which is hampering my day to activities as i am utilising net banking by Axis bank and SBI and they require SMS verification on every transaction

How ever this is not the only problem with Airtel network Despite repeated complains the network coverage is pathetic, there are call blanking every now and then

PLS Help me out