Airtel Complaints & Reviews

Hi,

I am Hari, i requested for the connection of Airtel Broadband on Feb -01-2010, after making a payment of 500 rupess towards installation charges, i was asked to pay another 1000 rupees on Feb-10-2010 towards Bachelor Accomodation security deposit. I paid the amount and got the receipt for the 1000 rupess ( Reciept Reference : 09-10/BAL/HYD-CENTRAL ;RF HYD[protected]. Amount is taken by the Airtel Executive, Noor ( [protected] ). After the entire amount is paid, i was said that there is no feasibility for the connection in my area and the order for braodband cannot be completed. I requested for the cancellation and asked for the refund of entire amount.(500+1000). I was promised to recieve a cheque of 1500 with in 15 working days, but i didnot recieve the amount even after 45 working days. I made the complaint again for the refund of the amount on 31st of March (Complaint Number :[protected]. After which i got a cheque for a refund of 500 rupees only. When called the customer care for the remaining 1000 rupees, i got the know that there is no entry created regarding the Security Deposit (Bachelor Security )made, also claims that they are not responsible for the amount of 1000 rupees. Please help me out to get my refund amount back.

My Customer Account Number : 257315
My Mobile Number : [protected]

My Latest Address : CSC India Pvt Ltd, Building 4, Raheja IT Mindspace,Madhapur, Hyderabad-81

I have an Airtel prepaid connection with number [protected].
I am subscribing the SMS Pack of Rs.21 from last two month by 777#.

At present this SMS Pack is active on my number.
From today 12.04.10 afternoon, charges of 1:50 paise were being deducted per
SMS i was sending.This fault is frequently & repeatedly happening with me. This is the forth time i m facing this problem.

I have talked to customer care executives and send mails to the nodal officers, but they are only irritating me by excuses and casual response.

Why this is happening again and again. Last week i sufffered loss for 4-5 days
and again this has happened.

The services of Airtel Technical stall are not enough capable to provide
good support to your customers.

I am fed up with their casual response to customers. I want my all money back and a penalty charge to be imposed on the service provider for lots of inconvenience to me and for their casual way to the problems of the customers.

Respected Sir,

I am the customer of aligarh sicne last two years
15 days before (26th March) i have lost my mobile so i also lost my Airtel connection number.

My number is [protected] i have lodge the complaint against the loosing cell and number, I want to issue duplicate SIM agianst the [protected].

I have taken the duplicate SIM from the Centre point Distibuted AitTel office on 10/04/2010, so uptil now SIM not in working mod.
Now, They are saying me that deatil of this number is not matching with you so the u this number can not be issue you again


But i am sure i have taken this number form the shop (in aligarh), two years before,

Lat year also i have lost my mobile and same number, So no mproblem was occur at that time in issuing the duplicate SIM agianst the number same number.


Plz sir help me in reissuing the duplicate sim against the number [protected]

Air Tel is automatically assigning unwanted application on mob no. [protected]. Such as FnF, Airtel mobile TV, and Airtel picture post. When ever we make a call to Customer Care they said that these services are activated by customer. This is rubbish. Every time we have to pay for that unwanted applications. More over we get such confirmation only when charges is deducted form our account. So many time we mention that we don't any such application. But nothing is changed. Now we have only two option either we change our services provider or file a legal complaint against airtel for automatic update.


Thanks And Regards
J.R.Bhatia

Dear Sir,

I have taken a new SIM of Airtel prepaid in month of october,and have submitted all my necessary documents along with it.i.e.passport size,PAN card etc.After 4 months Airtel service provider banned my outgoing call without any prior notification that the necessary documents have not been submitted.Since I am a working lady and inspite of my busy schedule I submitted my documents once again to the nearest airtel Service centre.They assured me that the outgoing call will be strated within 24 hrs.I have submitted my documents on 31st march 2010 but till now my outgoing call have not been started.Inspite of calling them twice a day and telling my problem nothing have been done.I have suffered a lot because of this and this had also affected my clients.Still now my outgoing call have not been started,may i know the reason behind this.
With regards,
Anamika.

Sir,

I have met with an accident on 26-02-10, and my both hands are broken, i m in bed rest , i m using Airtel [protected] is my no i have a net work problem and ask airtel to rectify it several times and taken a reference no 13 times from them to resolve the problem and i have spoken to their higher management also at 3 levels but still now my problem was no rectified and they are not giving my phone responce also while i dialing to121,198 after reaching the 9 customer care executive option the computer cut my phone saing that sms to 121.

i very un happy with their service and their aproach to the sick cusomer who is in bed rest, i am their oldest customer using this no from last 10 years with this nework since i dont have any problem but now they have not solving this problem from last 2 months, the reference no are given below for your reference.

please solve this and help me.
[protected].
[protected].
[protected].
[protected].
[protected].
[protected].
[protected].
[protected].
[protected].
[protected].
[protected].

thanks & regards,

SHAIK SILAR.

The General Manager
Airtel India

Subject: Extreme harrasment by Airtel for discontinuing my postpaid connection

Dear Sir,
I have a Airtel postpaid connection for last 2.5 years. As I have travelled out of country, I have given a request to discontinue my Airtel connection on 09-march-2010. My service request number was 31303639.
I received numerous calls from Airtel after that and several new requests were taken by Airtel employees. Even after contacting the nodal officer on 22-march-2010 it was not resolved.
Some person from Airtel came to my house and collected my photo, voter ID and proof of residence on 27-March-2010.
Even after all these, some other person called Jagannath Maity ( number: [protected]) came to my house on 10-April-2010 to collect Rs. 180 as settelment amount and again all my ID proof copies.
Currently I am out of India and cannot continue this conversation with Airtel.
Can you please take proper action on this so that customers like me doesnot suffer the same harrasment from Airtel employees.
Regards,
Ananya Ghatak
Contact: [protected]@gmail.com

Airtel is looting us by sending message from 55381 and cutting RS 1/day whether we want or not. Your account balance will be deducted by Rs 1/Day.

I did not ask for any news subscription from 55381. I have the internet, and I am happy to use that for getting free news services. Why the hell would I want to get a news message?

I have been looking for any reply regarding this foul play that AIRTEL is playing with use OR someone with the help from AIRTEL. And, to my surprise, I did not see any suggestion to unsubscribe/block this.

What the hell is going on. Is there any AIRTEL authority loking into this case or not? this is not a problem with one or two individuals. it's a massive problem. If it will not be seen, I am afraid I will have to leave AIRTEL.

What the [censored] is happening .......

given me airtel bill detail

It is to inform you that the below-mentioned following advisors from the DELHI TECHNICAL HELPDESK 7070 of AIRTEL cold transferred my call to invalid depts or to persons with whom I didnt wanted to talk to .... only,to get rid of me and talked to me in unprofessional,harsh and rude dialects which is appaulling and beyond any expectation from such a reputed organisation like AIRTEL.

********* with serious note,please go through the following below **********

I would be priviledged and highly obliged 2 u i[censored] send me a mail back ASAP....and I need strictest disciplinary action taken against the advisor called ASHISH MALHOTRA , the supervisors named Mr. Gaurav Narang,Saqip Khan,Mr. Madhur Dhingra & Mr. Khurram for their integrity issues and behavourial misconduct along with Khurram's Manager named as Mr. Virender Singh who promised me a callback from Khurram but noone bothered to remember...when I called in again the next evening,they informed me that they have forgot and they cannot do anything to help me as I have already intended to send a mail,so there is nothing that they can do now and left me in the dark without any consent from their side,but I was with an escalation call with Virender the last night for almost 1 hour and seeked for urgent courtesy and acknowledgement,then how could he forgot that...moreover , I need to ask to the person who might be reading this mail now,that, is there any rule over there in the organisation that if the customer is blabbering the same help and seeking the same thing,and even if the customer being rude or sarcastic,ARE THEY AUTHORISED TO DISCONNECT OR RELEASE THE CALL? If the customer is foul-mouthing or using any profanity,then only they can do so ...but not on the grounds of being rude or sarcastic,that they can disconnect the call...even if the customer was not giving them the oppurtunity to speak and customer speaking the grievances,they can never ever disconnect the call,but Virender being a manager,straightaway disconnected my call along with Khurram...they didnt have any basic acknowledgement and soft skills how to talk to a customer who is frustrated because of their sole faults...they promised a callback and they both forgot ...moreover when was asked to the advisor to seek Khurram,the advisor was informed by Khurram to say to me,that " INFORM THE CUSTOMER THAT I HAS LEFT FOR THE DAY"...2 sec after another advisor said "KHURRAM HAS GONE FOR A DINNER BREAK"..& in the 3rd call after that,another advisor said to me that "KHURRAM IS BUSY TAKING ANOTHER ESCALATION CALL"......so can you tell me,which one of the 3 scenarios is the right one that I should buy ? Is it the behaviour that I can expect from any supervisor or managers on the floor and are they justified in doing so...moreover,the supervisor ( or the manager may be ) called ARCHNA SINGH & ALIKA MATHUR with her advisors KANIKA & HEENA was very sarcastic and complete sarcasted me in a sing-song tone literally and told me NOT to callback their department because their advisors have some important calls to take rather than encouraging my trivial escalations and later on,didnt let their advisor to pick up my call because she was running out of time to catch her cab...even if I had called at 3 or 4 in the morning,I have the right to call up Customer care or THD to raise my complaint ...few days back in the morning also,I had called up regarding my enquiry to the concerned department and the advisor called Neha & Shivangi from the 7070 dept apparently told me that she is going to arrange a callback for me from her manager but as I knew no reply callback came....moreover the advisor called Kushal & Irfan from the same dept intentionally transferred my call to his supervisor without informing me ...when I was repeatedly saying him not to transfer to any supervisor ...if he could not resolve what I'm saying , that doesn't mean he could directly transfer my call to a person with whom I might not feel comfortable enough ...but his supervisor called Mr. Balwant Singh Dhaliwal conferenced my call with Kushal Chander where Kushal kept on arguing and defending the rightness of what he did...moreover his supervisor silently informed him to leave the conference without my permission just to make Kushal take the other more important Back to Back calls ... when asked for a callback,he said he will again make a callback to me in the afternoon ..bt its more than 24 hours,I waited for a callback.Moreover,the OPs Manager named Mr. Tejbir Singh and Mr. Udit Bothra ( W.B. & Orissa HOD of BHARTI AIRTEL Groups ),Arunabha Mazumdar ( Customer Experience Head ) & Vikram Singh ( NATIONAL ESCALATION TEAM or NET HEAD ) said to me that they cannot callback me by themself for seeking an apology when I asked for an apology from them only,not from him .... even when i mails to this to the nodal officer Moumita and appellate officer Priyanka Debnath and Delhi Appellate Officer Poonam , didnt showed me any empathy,no concern has been taken ... at least I never got any mail or callback.Its absolutely a rubbish Customer Care.Don't know,how they got the Platinum.It should be seized from them.I m working for a ISP also as a manager,but I never face anyone in my department behaving like these with their customers......Its absolutely appaulling whatever I had faced....may I know,that whatever MENTAL ABUSE I faced and written above,is it trivial for you or not ??? so , except seeking fake apology, can anyone tell me what I need to do right at this moment,because I need a justice.Will be appreciated if strictest disciplinary action can be taken against them , as these people with negative attitude and vanity,should not be encouraged with such a big company's name & jeopardising its reputation .

I called up the BIHAR-JHARKAND COMPLAINTS DEPT and the Manager RENU SINGH made the call taken by a guy under her name and later disconnected my callt wice when I asked him to escalate and investigate this issue.

I NEED A COMPOSED MAIL regarding the compensation against this MAAN_HAANi ( violating a customer's modesty like this )

BECAUSE I RESPECT MY SELF-DIGNITY EVEN MORE THAN MY PARENTS ... & I'M NOT GOING TO SPARE THEM ....

Except sending a template apology statements from the EMAIL Desk / Team,I need a courtesy call BY them ONLY who had failed to give me the respect and the promised callback and I need a mail regarding the consequences of my humiliation.Otherwise,I would take it to a further level.

PLEASE GIVE ME A JUSTICE I HAVE BEEN MENTALLY ABUSED DUE TO THIS ONGOING INSULT.I NEED A COMPENSATION AND AN APOLOGY LETTER TOO.

Regards 'n' Thnx.

Dear Airtel

This is to inform you regarding a very strange behaviour which has been happening in the IIT Campus since the past few months.

(a) Mobile screen shows SIM Card update started every now and then. I asked some of the people around me and they also said the same thing. I am wondering if AIRTEL is tapping my phone and barging in to my privacy.

(b) My family members live in South India (Tamil Nadu). It is very strange that my family members are able to make a call at my phone, but when I call them a voice at Airtel says (the machine response) "The telephone number does not exist". Well! The response of a super intelligent Airtel official would be "Prefix a zero". I checked, double checked and triple checked, with and without fixing a zero and the same response is obtained. Naturally enough the problem is with UP East because the message is in Hindi and English. TN airtel gives the error message in Tamil and English.

(c) One can never get through the complaint registration system of Airtel UP. Perharps there is nobody sitting at the portal. Everybody is too busy goofing up the public's money and giving service unworthy of value.

So please, our super intelligent horsey mouths of Airtel, maybe you could tighten up the losers sitting in cosy ACs and doing nothing at the UP Airtel office.

Regards

Suddhasheel

I am from Perungudi area, Chennai.

Trusting Airtel, I took 2 mobile connections and Broadband connection from Airtel. I have never been an Airtel fan, but heard good about them and thought I will try it out. Turned out to be one of the worst decisions in my life.

Let us start with Broadband problems. Though the salesman said connection will be given in 2 days, after numerous calls and literally begging for the connection they did the mercy on the 10th day. They seem to have some kind of SLA that binds them to give connection within 10 days. Since "they" had to give the connection on that day, they didn't bother to use the available internal wiring to provide the connection. I agreed for external wiring after they promised me that they will do the internal wiring next day. Those people never turned up after that.
The wiring is of very low standard, and they pulled the cable from 2 blocks away on top of the terrace along with all the electrical and cable TV cables, taking it into my house through a window. I got the connection in June 2009. Today is 10-April-2010.
From the very next week onwards, I am facing frequent disconnections. The internet will drop off every now and then, without any noticeable pattern. The modem link will go down and come back again. After many complaints and many many "technicians" visits, they decided to change the modem. After this it was OK for about a week and the problem started again. Again started calling them, shouting, begging, falling on their feet to spare me the pain.. no result till now. They will take the complaint and agree to "update" us. Apparently, the call center people can only take complaints and update it. Someone else actually works on the complaint. When I want to talk to the Manager, he is busy on other calls. May be all the customers are having "Frequent disconnection" problem :-p
In between one day when the connection seemed somewhat stable, I decided to download a couple of files each around 1 GB. Activated Speed on Demand and started downloading. After about 3-4 hours on 2mbps, the connection was lost and the download was broken. This was a website that detected download manager softwares and blocked them. So had to download directly using IE. I immediately called Airtel and told them the story, again to hear the same lines... we will take the complaint sirrrr... :-p... I asked them "What about the money I lost because of SOD?" .. no answer.. and the bill came including the SOD amount. Very prompt on that.

Coming to the Mobile, the worst problem is when some calls, or even when I call between my numbers, I get to hear that "The number does not exist" message. :)
Network is so congested that during the evening times you can forget making STD calls. When I am in a crowded place like Spencer plaza, I can never be contacted on my Airtel phone. "The number does not exist" message. Another problem is similar to the broadband, the connection shamelessly drops off.

Till today the problems are unresolved.. and I am still waiting like a fool hoping that some miracle will happen and a day will come when I will get value for the money I am paying to Airtel. The worst problem is that there is literally no escalation mechanism. I could only call the customer "care" number. And they are authorised only to take complaints...

Great "Customer Care" :) :)

My number is:[protected]
This is my complaint againt the airtel bharti the cellulare this company is nothing but full of cheat people this company has no regards of the customer and what all services the company is giving to the customer.
This are my complaints towards the company and the service provider :
1: my calls were being transfered or forward with out my concent to another no. this was an illegal offence of the compant for which i have decided to do a case againt the company in the consumer court.
even after complaing about it i got a call from the delhi corporate office and thak greek person did nothjing but just v r looking forward to solve your complaint and i have not yet received and solution to my complaint as yet.
2:This is my complaint againt the mobile office section of the airtel prepaid section i got my
MOactivated on 13 feb on the account of which i ws charged 98 Rs and then ws able to use the internet after receiving the msg that internet is active on your no. and them as soon as i used the service i was being harged the amount of 30p/50kb and this plan was not that i demanded of and because of which i lost 30 Rs from my account.the after a month as my net continued and i was using the same service it got the renewl msag on 12 of mar and to which i recharged my account on the same day and my balance was deducted the same on 13th mar to which till this date i am being given these fake assurence that sir your money would be refunded bla 2.the customer care service is also chargeble at the rate of 50p now so Mr bharti is just enjoyinmg the money of the consumer and not looking in the services that should be taking care of.
after so many complaints about the same for 15 days and burning my money like paper on the customer care service i came to solution to lauge a complaint in the tele communication department of india and to the brand abassader of the company about the cheating and fake behaviour of the company to the customers.

I have tried to make calls from my Airtel Pre-paid Mobile No [protected]. The outgoing as well as incoming calls automatically gets dropped after 10 seconds. I have cheked with other Airtel subscribers, they have confirmed to have been facing similar problems since[protected]. Due to this the conversation is interrupted and if we try to call again we keep on facing line dropping problems again and again. Each time we call the balance gets reduced even though the conversation has just initiated. I feel Airtel should refund fully the debited call charges forthwith, because either there is a Network failure at their end or else it is due to some ulterior motive to recover extra revenue from the prepaid customers.

I appeal you please take up the matter with Airtel Nodal Officers, Mumbai or the Appropriate Authority and resolve the problem at the earliest

I apply for landline connection cap no. 2355791. After 4 month my refund money come but there is some problem in payee name so i resubmit my check with application of complain no. 31022384 .
But i didnot get any responce after 15 days.
please solve my problem.


Vikas kumar
e.mail. [protected]@gmail.com
mob.[protected]

my new airtel no. is [protected]. till morning i am not receving msgs or no one recive my msgs.

Hi,

Please assist me with the complaint number for Airtel South Zone Head Office.

I am from Bangalore and I have a big problem with the Customer Care harassing us for non payment which actually is a billing error on the part of Airtel. The Error has been admitted by the customer care and their managers but still they continue to call us for Non-payment and have also disconnected our phone.

Kindly treat this as urgent and assist a reputed airtel customer.

Regards,

Sandeep Narayanan

the itemised bill for the telephone calls is not being revealed online besides repeated requests and notices.

My name is Roiden Serrao and my cell no is [protected]. On March 25, 2010 I recharged Rs.23 done towards night calling offer between 11 pm to 6 am in the morning. That is getting charged Rs.1 for 20 minutes of talk time. The recharge transaction ID -[protected] for Rs.23. I use to make a call on my wife's mobile number which is an Airtel number. However this plan did not work and I got charged more than what I was expected to get charged. I have not talked more than 17 to 18 minutes per call since I was using this plan in the past. I have also placed a complaint by phone twice or thrice but I have not got my refund back nor did the plan got updated on the my mobile. I don't understand how Airtel had charged me but has not given the service to me. I would like the night calling to be updated on my mobile and also the refund placed back on my card for which I was charged towards the calling which I have made more than two minutes after 11 pm till 6 Am. Please refund all the charges which I was charged in excess. My complaint number that I got from Airtel as on April 2, 2010 was [protected] / CBDPA[protected]. Please look into this complaint ASAP.

From
Roiden R. Serrao
[protected].

Hi,

I received a message me that I got an mms. To retrieve the message, I need to go to page http://125.21.241.88/mms and login with my user name and password. As soon as I enter these information, I get a message telling that my session has expired. What is the resolution for this ?

Vaibhav