Airtel Complaints & Reviews

Elysium Info Complaints - Mobile
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Elysium Info
Posted:[protected] by Sarath Send email
Mobile
Sir I am using the Airtel Mobile for Several years. Call to the customer care are toll free until last days. But for Some days the calls beyond 3 minutes to the customer care executives are been chargeable, about 50ps beyond each pulse after 3 minutes. How they charge this? Call to the customer care will be free of tariff. Is it there duty to clarify our doubts? Why we pay charges to the customer Care?

When I called the customer care they said that, they must solve our problem within 3 minutes. if they cannot will they give the taken money form our account back.

Please take necessary actions to stop this.

My name is Ajay Gaikwad , [protected],

I want my statement, (Post paid card) [protected]

Last 8 day I was request Continuing for the same on this two airtel mobile no : ([protected]) & ([protected]) , and this two no, every time (airtel person ) told me you will get your details within 2 hours,
After that when I am calling to this no , second time that person told, in the evening u will get it your dial phone details,

Otherwise he told me our system is not ready write now,
As well as bill will process not from here this process will happen in Mumbai location it take time,

Last 8 day’s this two person was harass me,
I can not understand airtel process what is happen in the pune city,

I ‘m using this above mention airtel no last 2/5 years, (Post paid card)

If some person will not understand customer problem I thing airtel have two screws his Happens,

I really request two airtel please provide me my statement

Ajay gaikwad
Airtel customer lat 3 years
[protected]

DEAR SIR,

I RECEIVED AN ACKNOWLEDGEMENT FROM PF OFFICE ON 30TH NOVEMBER 2009, IT IS MORE THAN 120 DAYS, TILL I HAVEN'T RECEIVED. KINDLY DO THE NEEDFUL AS AEARLY AS POSSIBLE.

PF NUMBER: HR/GGN/10693/003487.

THANKS AND REGARDS
K. MOHANBABU.

I have lost my Mobile with Airtel Sim Card / Number [protected] Prepaid of Jammu & Kashmir , in delhi so i request many times to Airtel Customer care to block the Airtel Sim Number [protected] Prepaid of Jammu & Kashmir on urgent basis to avoide any misuse of the Sim but all in vain & got no reply from Airtel customer care.

I request you if there is any misuse of this Sim Airtel Sim Card / Number [protected] Prepaid of Jammu & Kashmir , so i have no responsibility onwards.

Address & Name on which Sim card is registared :

OMKAR NATH BHAT
ADDRESS : ORT. NO.265, PHASE-1ST , PURKHOO CAMP, DUMANA , JAMMU TAWI.


Regards,

Kuldeep Bhat
[protected]

i am using airtel haryana no.[protected] from long time
my complaint is whenever i go to moga(punjab), its outgoing not occurs,only in going occurs.
i have complaint to haryana airtel several times regarding it through call as well as through internet but everytime they replied that they have solved the problem but problem remains same.
i have several complaint nos.like [protected],[protected], [protected], [protected],[protected], [protected], [protected]
i just want the problem to be solved and i dont want any compensation from the company.
thank you




[protected]however i got ur replies:
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Pankaj Gupta
Airtel Customer Service Team

42 days ago by Airtel_presence [send email]
Dear Customer,

I would like to inform you that your concern listed on 5 Feb 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to [protected]@airtel.in

Regards,
Mohsin Khan
Airtel Customer Service T ))))))))




bit still the problem has not been solved yet
its the same
from the last 7 months, i m complaining n evrytime u reply me that prblm has been solved.
why dont u check it urself n come to moga
plz solve it the earliest n alsor reply me thru e-mail

Hello,

I have been holding Airtel postpaid mobile number: [protected]. I submitted all the documents to Airtel office almost a week ago. however, I when I called them to verify the same then they said that your documents are missing and you will have to come again to submit the same. I am a working professional and took 1 day leave from my office in order to submit my documents to Airtel office. How-come they are so irresponsible as they don't even care to take care of my documents. Also, I can't take one more day leave from my office.

I can't change the SIM card now because the advance fee has already been submitted. I will still manage to go there once again but I need a compensation to my one day salary for the leave, I took last time to submit my documents.

Honestly speaking, the attitude of Airtel staff towards me was pathetic. They are not even ready to listen to me. I have been struggling to contact them again and again but they don't even reply to me. I would suggest everyone here not to go for Airtel. They are horrible!!

Kind Regards,
Maninder

plz stop the game service that is started from airtel live deduction of 1 rs per day mobile no [protected]

i want stop service which is started from airtel live deduction 1 rs per day for game which i dnt know

Dear Sir,

My name is Ajay Bhuta, I stay at 1, Vijay Park, Janki Kutir, Juhu Road, Juhu, Mumbai 400 049. I have subscribed to Airtel mobile phone services, my mobile no is [protected], I am using this service from last more then 4 years. On 29th January 2010 suddenly there was no network in my mobile phone at my residence in Juhu. I registered a complaint with Airtel toll free no. 121 on 29th itself, my complaint no is 30691930. Though I insisted on getting the time frame in resolving my complaint, the customer service executive never game me. After that I have made numerous calls on finding the status of my complaint but till date the network problem persists. It has been more then 2 months now and Airtel has not resolved my problem.

Earlier in all these 4 years I have never faced network problem at my Juhu residence but from 29th January 2010 the problem persists.

I request you to guide me in how do I drag Airtel Company to Consumer court and get appropriate compensation.

Ajay Bhuta

Dear Sir/Madam,

I am having complaint with Airtel prepaid services.

Following are the complaints I am having:

1. Got message from Airtel for news service pack(VAS), that if I wouldn't unsubscribe within 3 days, the

service will automatically activated and some money will deducted for the activation of the package

(what if people couldn't read the message within time).

2. Got message from Airtel " Desh Videsh ki jankari paiye BBCNews updates din ke 4 bar. Dial *0* bilkul

muft". I dialed the no. which was a voice message which clearly instructed that if I have to activate it I have

to press 1 else 2.

I just disconnected the phone and that service got activated and Rs. 10 deducted from my balance.

I talked to customer executive and he said " After dialing *0*, the service gets active".


The services are pathetic and even they are charging for talking with customer executive also.

Hello,

I moved from Saket to Lajpat nagar 4 in january 10 and ever since i have applied for airtel 4 times and have given documents and photograph and cheque ,but thrice it has happened that Airtel guys come back with a phone call saying that the network is over chocked and there is no availability .

Also they don’t return your cheque, photographs or documents all 4 times.

Now its been a real harassment from last month when a new airtel associate came and took cash not cheque and all the relevant docs and have been given. And that agent is giving excuses till date ,that it will be installed today ,then tomorrow then got knows what date.

i fail to understand that Airtel cant install a extra DP which provides uplink for IP based TV in the past 3 months.

i am hunting Airtel every day and night asking when to get the connection but fail to have any cooperation what so ever.

IF there is no availability in the are then why these agents just just to ur house to collect the docs and cheque,just to make a sale (initially they shud check and then take the docs and other formalities).

this third part sale and DSA have Airtel worst and bought big shame to india biggest service provider.


ITS BEEN MORE THAN 3 MONTHS AND I HAVE STILL GOT NO AIRTEL CONNECTION AND THAT AIRTEL REP FAILS TO PREOVIDE ANY HELP.

is there a way we can lodge a legal complain against airtel for causing such a mental trauma and harassment.

Airtel Associates name: Rahul cell: [protected]

Dhruv

[protected]

I have sent a written request for Termination of service to the Mobile No.[protected] bought by me at your Airtel Gallery Cellular Solutions at Heera Plaza, Central Avenue, Nagpur on 18/3/2010. I was advised to give the said request on Mobile No.121. I have made a request for Termination of service to the Mobile No.[protected] bought by me, by calling on your customer care No.121 and I was assured that the said service would be terminated and the deposit would be returned after adjustment of the last bill amount. I have received a call from [protected] about a week ago and I was informed by the caller that the service to the number has not been terminated and he asked me to contact one of the Airtel Gallery and submit a written request. I am unaware why the Airtel company whose services are going from bad to worse is dodging its customers and trying to extract money by such unscrupulous means.

On My Prepaid Airtel Mobile No.[protected] I am Receiving unwanted promotional Sms(Bolly, Filmy Buzz, Bikini Babes) without subscription and unauthorised deductions are being made at your end towards said unsubscribed promotional sites inspite of repeated requests to stop the said unsubscribed services. I have called up 999 on numerous occassions and also visited your local Airtel Galleries and required stoppage of this practice but to no avail. If this is not stopped and my amounts deducted are not recredited to me within 7 days, I will be constrained to take recourse to legal action under Consumer Protection Act and Unfair trade Practices LAws against your company. Please note accordingly and comply under advice to me.

i recharged my phone with Airtel's 63/- SMS pack (which provides for 500 sms per day for 30 days), after 2-3 days of recharge when i was sending sms, then amount was deducting from my main balance (1/- per sms) so this way my 19/- were deducted, i called customer care near about 7 times and they filed complaint twice, sometimes they used to say that i'll get my balance refund and sometimes they say they'll not refund the balance even my 3 days have lost due to this problem, and customer care is useless they just don't take interest in this, matter is not only about 19/- , its about the extremely poor services of them. i want to take some strict action against them.

purchase of LG LCD 32" TV.

I have been trying to contact you for activation, but there is no proper response from your end, You have been asking me to contact the dealer my area which is Mira Road, but there is no proper address on your website nor your customer service people are able to give me proper address.

I have been calling here and there for past 2 days but no response, even after asking your customer service executive to transfer the call to his senior, he refused to do so.

I need a correct answer for the same within 24 hours or this same mail will be sent to consumer court. I hope you know the consequences for the same.

As mentioned above Mmy name is Sagar D Ghantode. I was using SIM Card of Airtel Services since 3 yrs. Unfortunately i've lost my cell phone along with SIM Card. After visiting Airtel Gallery i came 2 know tht the number i was using is registered on another name. So tht i culdn't get my old number back. I've paid for the services and i'm not able 2 get services from them. I've all necessary documents to prove my points. Plz help me out. My temperary cont no is [protected]

Dear Sir,
I have a internet connection in my home at Indore,M.P. .Same as my number there is another number in Bhopal city of M.P which is customer care number., because of that I am getting so many unwanted calls.Then I called to customer care and asked to change my number but they are asking Rs 500.00 for that and I did not get any help while I called.

I have already deposited money for all installation charges.Please help me out.

I called up Airtel Customer Care today to complain about my network problems which I have been facing in my residence area for the past month. But, while I was being connected to customer care executive, the automated message told me that this call is being charged at 50 paise for every 3 minutes.

I want to ask that why is Customer Care being charged? Is Airtel trying to recover the cost from all the "Free Night Calling", "Free GPRS", "Free SMS" etc by charging calls to customer care number 121 which is supposed to be free in the first place??

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.

Case: sir i pay my monthly mobile bill by check.whenever i get d bill i pay it by the check.sir 2 - 3 times d bill was not delivered on due date because of that i issued d check after the due date. the very next month they imposed the delay charges along with the bill. at that time i paid the bill excluding the late fee and requested the wave off the late fee because it is there duty to deliver the bill on due date . but this did not happen and they continued the late fee for every month and every time i paid the bill excluding the late fee .
now every month they are imposing the late fee on the previous unpaid late fees and this amount has now reached to more than one thousand. every time i request them n they say sir we will look in to the matter but again nothing happens.

Instead of waving off the late fee, they called me exactly 10 times on mobile no. [protected] while making various threats. I confirmed it 10 times that I would not pay this amount or else u disconnect the connection, yet they send me the Bill with new late fee charges against the previous unpaid late fee.

I wrote an email and they did not respond to my email.

Please file a complaint against Airtel Bharti Ltd. (west U.P.) and send
me the form for dragging them to Honourable Consumer Court.

Sir
My complaint is with Bhari Airtel. I'm using facility of mobile service of Airtel amd my Mob No. is [protected]. I have complaint with Airtel about cutting of sms charging from my main balance. It is pertinent to mentioned that I had recharge sms pack of Rs 50/- (300 sms per day for 30days) on 25/3/10 at 7:30PM and since than I have facing problem ...that means its deactivated many time and deduced sms charges from my main account. I had lodged complaint to Airtel many time on customer care No. and through E-mail but Airtel fail to solve this problem. Moreover Airtel is charging on complaint at their 121 customer care service its 50p/3min which is injustice and not in order.
I want to solve Airtel my problem by attending seriously on my complaint and if Airtel fail to solve this problem they must refund my recharge money of sms pack along with whatever I have been dedeucted money from my main balance during deactivation period and charge taken from me by customer care service.

thank you

AK Jain
[protected]