Airtel Complaints & Reviews

Dear Airtel

This is to inform you regarding a very strange behaviour which has been happening in the IIT Campus since the past few months.

(a) Mobile screen shows SIM Card update started every now and then. I asked some of the people around me and they also said the same thing. I am wondering if AIRTEL is tapping my phone and barging in to my privacy.

(b) My family members live in South India (Tamil Nadu). It is very strange that my family members are able to make a call at my phone, but when I call them a voice at Airtel says (the machine response) "The telephone number does not exist". Well! The response of a super intelligent Airtel official would be "Prefix a zero". I checked, double checked and triple checked, with and without fixing a zero and the same response is obtained. Naturally enough the problem is with UP East because the message is in Hindi and English. TN airtel gives the error message in Tamil and English.

(c) One can never get through the complaint registration system of Airtel UP. Perharps there is nobody sitting at the portal. Everybody is too busy goofing up the public's money and giving service unworthy of value.

So please, our super intelligent horsey mouths of Airtel, maybe you could tighten up the losers sitting in cosy ACs and doing nothing at the UP Airtel office.

Regards

Suddhasheel

I am from Perungudi area, Chennai.

Trusting Airtel, I took 2 mobile connections and Broadband connection from Airtel. I have never been an Airtel fan, but heard good about them and thought I will try it out. Turned out to be one of the worst decisions in my life.

Let us start with Broadband problems. Though the salesman said connection will be given in 2 days, after numerous calls and literally begging for the connection they did the mercy on the 10th day. They seem to have some kind of SLA that binds them to give connection within 10 days. Since "they" had to give the connection on that day, they didn't bother to use the available internal wiring to provide the connection. I agreed for external wiring after they promised me that they will do the internal wiring next day. Those people never turned up after that.
The wiring is of very low standard, and they pulled the cable from 2 blocks away on top of the terrace along with all the electrical and cable TV cables, taking it into my house through a window. I got the connection in June 2009. Today is 10-April-2010.
From the very next week onwards, I am facing frequent disconnections. The internet will drop off every now and then, without any noticeable pattern. The modem link will go down and come back again. After many complaints and many many "technicians" visits, they decided to change the modem. After this it was OK for about a week and the problem started again. Again started calling them, shouting, begging, falling on their feet to spare me the pain.. no result till now. They will take the complaint and agree to "update" us. Apparently, the call center people can only take complaints and update it. Someone else actually works on the complaint. When I want to talk to the Manager, he is busy on other calls. May be all the customers are having "Frequent disconnection" problem :-p
In between one day when the connection seemed somewhat stable, I decided to download a couple of files each around 1 GB. Activated Speed on Demand and started downloading. After about 3-4 hours on 2mbps, the connection was lost and the download was broken. This was a website that detected download manager softwares and blocked them. So had to download directly using IE. I immediately called Airtel and told them the story, again to hear the same lines... we will take the complaint sirrrr... :-p... I asked them "What about the money I lost because of SOD?" .. no answer.. and the bill came including the SOD amount. Very prompt on that.

Coming to the Mobile, the worst problem is when some calls, or even when I call between my numbers, I get to hear that "The number does not exist" message. :)
Network is so congested that during the evening times you can forget making STD calls. When I am in a crowded place like Spencer plaza, I can never be contacted on my Airtel phone. "The number does not exist" message. Another problem is similar to the broadband, the connection shamelessly drops off.

Till today the problems are unresolved.. and I am still waiting like a fool hoping that some miracle will happen and a day will come when I will get value for the money I am paying to Airtel. The worst problem is that there is literally no escalation mechanism. I could only call the customer "care" number. And they are authorised only to take complaints...

Great "Customer Care" :) :)

My number is:[protected]
This is my complaint againt the airtel bharti the cellulare this company is nothing but full of cheat people this company has no regards of the customer and what all services the company is giving to the customer.
This are my complaints towards the company and the service provider :
1: my calls were being transfered or forward with out my concent to another no. this was an illegal offence of the compant for which i have decided to do a case againt the company in the consumer court.
even after complaing about it i got a call from the delhi corporate office and thak greek person did nothjing but just v r looking forward to solve your complaint and i have not yet received and solution to my complaint as yet.
2:This is my complaint againt the mobile office section of the airtel prepaid section i got my
MOactivated on 13 feb on the account of which i ws charged 98 Rs and then ws able to use the internet after receiving the msg that internet is active on your no. and them as soon as i used the service i was being harged the amount of 30p/50kb and this plan was not that i demanded of and because of which i lost 30 Rs from my account.the after a month as my net continued and i was using the same service it got the renewl msag on 12 of mar and to which i recharged my account on the same day and my balance was deducted the same on 13th mar to which till this date i am being given these fake assurence that sir your money would be refunded bla 2.the customer care service is also chargeble at the rate of 50p now so Mr bharti is just enjoyinmg the money of the consumer and not looking in the services that should be taking care of.
after so many complaints about the same for 15 days and burning my money like paper on the customer care service i came to solution to lauge a complaint in the tele communication department of india and to the brand abassader of the company about the cheating and fake behaviour of the company to the customers.

I have tried to make calls from my Airtel Pre-paid Mobile No [protected]. The outgoing as well as incoming calls automatically gets dropped after 10 seconds. I have cheked with other Airtel subscribers, they have confirmed to have been facing similar problems since[protected]. Due to this the conversation is interrupted and if we try to call again we keep on facing line dropping problems again and again. Each time we call the balance gets reduced even though the conversation has just initiated. I feel Airtel should refund fully the debited call charges forthwith, because either there is a Network failure at their end or else it is due to some ulterior motive to recover extra revenue from the prepaid customers.

I appeal you please take up the matter with Airtel Nodal Officers, Mumbai or the Appropriate Authority and resolve the problem at the earliest

I apply for landline connection cap no. 2355791. After 4 month my refund money come but there is some problem in payee name so i resubmit my check with application of complain no. 31022384 .
But i didnot get any responce after 15 days.
please solve my problem.


Vikas kumar
e.mail. [protected]@gmail.com
mob.[protected]

my new airtel no. is [protected]. till morning i am not receving msgs or no one recive my msgs.

Hi,

Please assist me with the complaint number for Airtel South Zone Head Office.

I am from Bangalore and I have a big problem with the Customer Care harassing us for non payment which actually is a billing error on the part of Airtel. The Error has been admitted by the customer care and their managers but still they continue to call us for Non-payment and have also disconnected our phone.

Kindly treat this as urgent and assist a reputed airtel customer.

Regards,

Sandeep Narayanan

the itemised bill for the telephone calls is not being revealed online besides repeated requests and notices.

My name is Roiden Serrao and my cell no is [protected]. On March 25, 2010 I recharged Rs.23 done towards night calling offer between 11 pm to 6 am in the morning. That is getting charged Rs.1 for 20 minutes of talk time. The recharge transaction ID -[protected] for Rs.23. I use to make a call on my wife's mobile number which is an Airtel number. However this plan did not work and I got charged more than what I was expected to get charged. I have not talked more than 17 to 18 minutes per call since I was using this plan in the past. I have also placed a complaint by phone twice or thrice but I have not got my refund back nor did the plan got updated on the my mobile. I don't understand how Airtel had charged me but has not given the service to me. I would like the night calling to be updated on my mobile and also the refund placed back on my card for which I was charged towards the calling which I have made more than two minutes after 11 pm till 6 Am. Please refund all the charges which I was charged in excess. My complaint number that I got from Airtel as on April 2, 2010 was [protected] / CBDPA[protected]. Please look into this complaint ASAP.

From
Roiden R. Serrao
[protected].

Hi,

I received a message me that I got an mms. To retrieve the message, I need to go to page http://125.21.241.88/mms and login with my user name and password. As soon as I enter these information, I get a message telling that my session has expired. What is the resolution for this ?

Vaibhav

Sir,
My name is SACHIN KUMAR and my mobile No.is [protected],since 2001 i am a regular customer of airtel,and formerly so many time i use mobile internet by airtel,
now, yesterday i activate internet with Rs 98 airtel gprs plan and that supose to give me 2 gb of internet downloading for one month But it is not TRUE Can you tell me why i have charged Rs.30 from my main a/c, when i just Start net surfing. I got 2 sms one after one, Which is "Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 15. MobileTV Watch IPL [url]http://10.2.34.47/OTA[/url],

Now I stop using that airtel gprs internet..

please tell me why this happen why i have charged Rs 30 from my main a/c??
And Whats the meaning of that Rs98 gprs plan
Can you Please help me?
thanx..

Sachin Kumar
mobile No. [protected]
GARWA ROAD,
JHARKHAND

sir,
I am student of PGDM 3rd trimester.I'm persuing PGDM from KNS WORLD MANAGEMENT COLLEGE Gurgaon,Farukhnagar.We have applied In Bharti Airtel companey for Summer Internship By online But nobody can reply me for summer internship.
Why people provide online service,if they are not able to do the this type of service, then why they waste time of student.
Please take care on My problem then solve it.
your consumer
sujeet kumar.
KNS WORLD MANAGEMENT COLLEGE GURGAON(HARYANA)
Mobile No :- [protected],[protected]

sir I connect n0 [protected] your computer says number is not valid but I connect no [protected] then no is connected .so fault in your software . pl correct your software. custmercare operater not registered my comlaint .my reference no is [protected] . my mobile no is [protected] . why is mistake in your software we suffix 0 before or not. In other operater like dolphin mtnl ,idea , bsnl .there is no mistake this type if you not corrected this type mistake otherwise we write to try .mc sharma

respected sir,
i am aspin using ur airtel prepaid connection for last three years with no:[protected]
this sim was damaged [now its on working condition not properly] i brought a duplicate sim from airtel office kollam[jerome nagar] they said me the sim was active after 4 hours [at the time 11 30 am] now the time is 6 30 pm the sim was not active,and the airtel exicutives insult me. so please do something fast as u possible
my no:[protected]
duplicate sim no:[protected]

In my family member there are 4 airtel connection becoz i was thinking airtel is best and no doubt it was gud but last 8-9 months i am fed up from the service of it. i can't do the easy recharge of 240/- or 340/- but the recharge of 60/- 90/- 120/- are done easily i don't no why. whenever i do easy recharge it is unsuccessfull and after calling customer care they say to recharge after 12 hour and when i reharge it is successfull wat is the problem. This means that whenever i have to recharge first i call to customer care then i recharge why should i do this. not from one dealer i tried it from many dealer. as i am working in Dish customer care i am in roaming from 15 to 20 days for my office work and i have to recharge every 10 to 15 days i am fed of this problem pls help me.
pls go through my problem.

my number is [protected].

SIR, mera MOBILE NO [protected] pichhle 2-3 years se main chala rahi thi. 3-4 month pahle mera 1 accident ho gaya tha jisme mera mobile kahi gir gaya & mujhe Hospital me admitt rahna pada. maine thik hote hi sim gumne ki FIR likhwakar new sim issue karwai thi. lekin wo chaloo hone ke 4-5 din pahle achanak mobile pe INVAILID SIM ka msg aane laga. maine c care se baat ki to unhone thik tareeke se Ans. nahi diya. mera Ticket no 29722684 tha. pls sir kaise bhi mujhe wo no. chaloo karna hi hai. aapke C Care se jab maine pucha to unhone bataya ki '' aapne apne mobile ko Last 3 month se Recharge nahi kiya, isliye sim band ho gayi." par yadi koi Hospital me Admitt ho to wo recharge kaise karwayega. dusri baat ki meri Sim LIFETIME ki hui hai. YADI RECHARGE NAHI KIYA GAYA TO COMPANY NE KOI SUCHNA KYO NAHI BHEJI KI AAPKI SIM HAMESHA KE LIYE BAND KAR DI JAYEGI YADI AAP RECHARGE NAHI KAROGE. Wo number mere liye bahut jyada importent hi. Meri Sim 8 dino me chaloo kare............

Sir/Madam,
Iam a customer of airtel broadband service since 14 months.My transactions with airtel went on fine for the first 6 months after which there was no proper collection center at my place and we were left aloof about where to pay the bills.From then onwards the problem started,people from madurai used to instruct us to pay in some lacation in our native place after the last date.Still march 2010 there was no proper franchisee and there was lot many inconvenience in paying the bill.So we decided to cancell the connection,despite our complaints the company keeps on billing us every month even after disconnecting the line,claiming that our line is still alive.They also instructed us to send a cancellation email to [protected]@airtel.in,where within 24 hrs they shall process our request but even after 240 hrs there was no reply from them.Now I had received this month bill also,if i ask about their office whereabouts,they say some wrong address and lame excuses.I want to lodge legal action against the company,please help me.My cell no:[protected].

You are sending & activate your different scheme on my mobile without my confirmation and deducting your charges from my balance for the same. I have deactivate & unsubscribed your scheme's but you have not deactivate/unsubscribed the same. I do not want any your such scheme in future. So please note do not activate any your scheme on my mobile. My Mobile No.[protected]

respected sir,
since past few days i have been going through
mental stress due airtel prepaid service

that sir, i have purchased a sim on
04/03/10(airtel prepaid). All the necessary documents
were submitted. But a month later the connection
was closed there were no messages or calls from
customer care. i contacted the retailer and i was asked
to re submit the documents. i submitted again on
05/04/10. but yesterday i was told to buy new

sim as they would not be able to activate it.

that sir, i had quite a balance . i don't want to
buy new sim as it was not my fault.

i expect an urgent guidance from you

with regards,
saurav lalhal
airtel no-[protected]
himachal pradesh
contact no-[protected](idea)

i was taken an airtel digitel tv connection in december for package is 2790 for one year at the time installaing the set up box south top up telugu channels and other channals reguarly what ever they are giving but now i am not getting telugu channels after 4 months , at the time of installation what they told all telugu channels u can get like that they told now i am not getting the telugu channels
please immediately you have to rectify the problem or other wise you can remove the setup box
hp no [protected]
name DOMMETI VENKATA SUBBARAO
Customer id [protected]