Airtel Complaints & Reviews

I have a lifetime number of Airtel ([protected]). I have been receiving bollywood updates from Airtel without ever subscribing to it. The charges are first deducted and then a sms is sent saying that the charges have been deducted. Three days ago, I received a sms saying that my bollywood updates would be renewed in three days and that if I wanted to discontinue it, I was to sms STOP to 121. I sent three smses on three consecutive days to 121 and every time inspite of the message getting delivered to customer care, I have received sms saying "We are unable to process your request. Please try later.' Today, I have received a sms from 54321 saying "You have been renewed for Bolly subscription service from Airtel. You have been charged Rs.10." This has been going on for a long time and I have always been contacting customer care for stopping such services, but to no avail.

Also, a few days ago, after a call at about 8pm in the evening, my balance was Rs. 140. The next day morning it was Rs.90. I, very clearly remember that no calls were made after the 8pm call. Then why the deduction?

Because of my lifetime number, I am paying Rs.1 for even a 30 seconds call. Why should I be paying for services to which I have not subscribed?

This has been going on for quite some time now. Please look into the matter.

My SIM card number:[protected]; A/C No.:[protected]; Model: MMX610U;
Serial Number: D82AA[protected];
IMEI number: [protected];
IMSI number: [protected];
Firmware version: 11.001.01.00.284;
Hardware version: CG35TCPU ver. A.

Complaint: I get download maximum speed of 11.2 KB/s and much lower upload speed.
You claim 236.2 kb/s on your software "Net Warrior" of Micromax.
I expect a solution to this. If not I shall be forced to share it publicly.

I got my prepaid moble no [protected] e recharged for Rs 222/ but no balance came in mu mobile .why? please help me.

From: KC, Vamsi
Sent: Friday, March 12, 2010 3:48 PM
To: [protected]@airtelindia.com
Cc: vamshi.[protected]@gmail.com
Subject: Hell tel would be the apt name if you want to change the name of your organisation

Hi Aritel,

As the subject line suggests. I am extremely unhappy with the product. The complaint is about the incidents related to the telephone number of airtel which is [protected].

This mail is after the conversation with (Harish Kumar Kariyappa :- Floor Supervisor Customer case office, Bangalore) and his able Executive (Immanuel Christie :- Executive) Reference number:- [protected].

I am not sure if you have any records of my account details as a post paid customer of Airtel .

I have been a post paid customer for a long period of time paying quite a good amount ( of course because of the usage) . Over last 2 or 3 months I didn’t pay the money as I had lost my job and I had told airtel customer care who used to call me everyday to ask when I would pay the money sometimes they used to call me say 10 to 15 times the answer would be the same. I don’t have money and will pay it once I have money or cancel the connection immediately. They never disconnected the service. Finally I got my job back and decided to pay the money which I did. Later I got to know that Airtel had contacted most of my friends / relatives and colleagues asking for details as if I have done a grave sin and I am absconding. Is there nothing called as DATA PRIVACY and respect to other person. Is there any clause in the airtle post paid agreement where they have mentioned that they will call all the people I have contacted using my airtel number and be the reason for such an huge inconvenience. I am sure that there is none. I hope you are aware that there is a legal system which can take this issue seriously. Now the best part about airtel service. I call us post paid customer support and inform about this and they don’t respond or take any action about the incident. I must say airtel has taught its customer care how well they can go deaf if the customer is in pain. I guess the motto of airtel customer care is Ignorance is bliss.

Now let me tell about the next level of drama. You might be wondering why I am still continuing with airtel if I am so disappointed. The answer is simple. I have given this telephone number to a lot of people and though I have lost their info they can contact me as I don’t change the number. Thanks to airtel. So, What I do is take pre paid thinking I will maintain my account as I want. But , no.

I submit all the required documents in Nelmangla Airtel outlet ( Rental agreement, Pan card number and a XEROX of the same and photograph of course I filled up your application as well) . I took a card from Domlur branch paying 49 rupees. I will have to tell you what happened there. The lady told it is 49 I gave a 50 rupee note and guess what I lady takes the money and moves on to the next work. I ask for change and the lady looks at me and makes faces as if I am sort of a snob. She tell about it to the person sitting next to her and they both laugh finally they give me my change. Wonderful service.

After two days of paying for validity and getting recharge . I get an sms telling that I have not submitted my documents and the service will be deactivated. I promptly call up airtel customer care and tell the lady I spoke the issue and she says we have the documents and you don’t have to worry and please ignore the sms as it is a generic sms. I fell nice as for one time some one gives me a reason to smile about airtel. I get the same sms today and after 2 to 3 hours my outgoing is not there. I call up airtel again and I am informed that it is my fault. Yes, it is my fault that I am with airtel. Thank you so much for the enlightment.

Everytime on the call it is told to write a mail. Now I have written a mail.

Are you going to do anything at all. Now I have an official record of the complaint.


Kind Regards,
Vamsi KC

This is to bring to your notice that i have been receiving calls from Airtel customer care executive Mr. Deepak-[protected] regarding my outstanding bill for postpaid number- [protected]. Though i was ready to pay the bill the executive misbehaved with me and embarrased me by calling my contacts to pay my dues.

My number was disconnected without me being informed about it, no mail or notice was send to me disconnecting my services or that i am liable to pay anything.

Please look into the matter as soon as possible.Anticipating a fair decision.

Regards,
Pritika Bansal
[protected]

i have not subscribed for any messaages,but i am getting messages from message centre [protected].inspite o[censored]nsubscribing atill i,m getting messages from this centre.please help me out

hi
this is ajay singh i have got back my airtel simcard refreshed from airtel care.simcard number [protected].
and sim number is[protected].
please sir i request you to unblock my this simcard i am highly thankful to you as soon as possible

Sir,
I have opted for airtel digital TV connection through their call center by paying an amount of Rs 1850/- by credit card through their IVR menu on 17th March around 2 PM and the call center executive assured that the coneection will be given in the next day i.e 18th by 12.30 afternoon. from then onwards , I have made several calls to their call center and enquired regarding the connection till date I havn't got the exact time when I get the connection.

In air tel customer is taken as granted and ,I fed up and finally I have asked to deactivete the same before the connection they are asking me to go the nearest dealer , I have not paid any amount to the dealer how can I go to the dealer.
almost 3 days have been passed and still there is no sign o f connection.

All the call center executives nd the floor supervisors are bloody holes .

I need to approach to the consumer forum. what is the procedure.

PL DO NOT BUY ANY AIR TEL SERVICES>
MITTAL SHAME ON you....

It has been over one month since I have been making request to the airtel customer care center to activate international dialing on my land line phone. The first time they informed that they would activate the same in 24-48hours. Never happened.

After that I again called about two weeks back. This time they said that they are having backend problems with their switches and hence international dialling to the USA is not possible. They are trying to fix it and the same would be activated within 24-48hours. Nothing happened.

Last night I again tried, but ISD was not available. I called their customer care, and the same answer as last time, was repeated "Backend problem with switch. Not customer problem. Its airtel problem etc."

I do not understand what is happening. I keep getting ticket numbers for the above problems. After 7 days I get sms saying "we hope your ticket has been resolved". But no, it has not been resolved. Airtel tells me that no Airtel land line user across India is being able to make international calls to the USA. Dont know about other countries. Can anyone verify the same for me?

How is it possible that such a large sized, highly reputed, india's one of the largest telecommunications company, not provide ISD facility to its customers??? It is ridiculous.

All I want is a simple activation of ISD facility and they cannot even do that much.

I am using airtel internet plan of Rs. 98 & still using it & under this plan the amount for using internet should be deducted from the plan balance but we don't know somehow the money is deducting from our talk-time & the company is not responding too . My most of the money is wasted in just talking to the company no. which is 121 & the other money is wasted in internet plan as mentioned above. It was assured by them that they will refund our money which was deducted by there fault from talk-time , but it is not refunded yet. A person who is higher in post is not also picking up the phone after 5-6 min. & this charges are also applied hence our money is deducting again from talk-time .
it seems that this is Airtel's new way of earning from the customers . Nodal officer mobile no. is [protected] which was provided by customer care executive is not picking phone as well as customer care higher officer ranu instead of solving the problem said that why you have contacted to higher authority directly . My only request is that kindly look into matter on priority base and another is that I want my talk-time to be refunded. Thanking you
Surajmal sharma
Mobile no. [protected]

Dear Sir,

Today (19-March-2010) morning, I have called to AIRTEL customer care 121 for GPRS activiation/deactivation. When I have selected the technical analyst option, they are starting charging 50 paise. When I called first time, it was waiting for technical analyst but no one has lift the call but still they are charging 50 paise. How can they charge to customer, if he is not speaking to technical analyst... ?

Once again I have called to technical analyst, this time technical analyst has picked the call and responding very slowly with low voice. But not mentioned his name when lifting the call. He is not providing the proper information and redirecting the call to some other to respond. If the Technical analysist is not able to provide the solution/information, then why they are charging the money... ?

Once again I have called to technical analyst, they are redirecting to some other number. Then what is the service they are doing to the customer - that tooo they are charging to the customer with out providin the information.

I think AIRTEL has planned to earn money like this by redirecting the calls, not responding lifting the call, speaking very very slowly with low voice and with out mentioning the technical analyist name, requeting the customer to call 121 for any queries....

From morning I have lost around 10 - 20 ruppes by calling to AIRTEL customer care but they have not provided the solution. It is a very very very very very very..... worst service from AIRTEL.

Thanks
Jilani

Airtel is charging different rate for providing the broadband internet to various towns in the NCR region.

Below are the plans name : Al the below plans are unlimited data the broadband speeds are mentioned
DSL Surf 699 (Standalone DSL)(Delhi only) - 384kbps
Home 649(Airtel/DL/FL/010) (Delhi and Faridabad only)- 512kbps
Student 799(Standalone DSL)(Greater Noida and GHZ only) - 256kbps
Value Combo 749(Airtel/DL/FL/003)(Delhi and GHZ Only) - 256kbps
Value Combo 899(Airtel/DL/FL/004)(Not in Delhi) - 256kbps

Basically the complaint is that the same or better service is provided in the some towns of NCR and are being charged lesser. Where as it is just one common Telecom Circle. So why should the users in other towns pay more for inferior service. Will TRAI wake up to this.

Getting promotional sms even when activated the DND services
Hi,

My Mob no. is [protected](U.P) Airtel Prepaid Connection ../

I activated DND on 19/11/2009 Complain No 295000 .

Since I have taken this no.I am getting the promotional sms which i don't like & giving regular complaints for the same, the co. is also taking the complaint after a some time calls me & tells that they send a letter to the concern no. holder for the same & your problem will be solved.But again after some time i start getting sms & the same process is followed.


Inspite of regular complaints I am not happy with services regarding DND provided to me by the even the executive are also not so supportive & helpfull.




Kindly check & do the needfull.
Regards

Gupteshwar Nath Pandey

Dear Sir,

My AIRTEL number is [protected].Two days back i got an SMS on my phone that your outgoing calls are barred due to non payment of your previous number [protected] of 1310rs.

Sir, i was using this number 1.5 yrs back and i surrendered the number ([protected]) after paying all the due amount.Now,all of a AIRTEL is asking me to pay 1310rs more on that number.

When i called the customer care they replied that they will not open my services on my current number ([protected]),until and unless i dont pay my due amount on my previous bill of my previous number ([protected]).

Sir, now i dont have any records with me of my previous number([protected]),as i was using it 1.5 yrs back.And when i m asking for the details from AIRTEL they are not providing me the details.

Please suggest me what to do.

I have been a regular customer of AIRTEL Pre-paid service. I am working as a senior officer in a public sector undertaking of Govt. of India. On my transfer to Dehradun from Delhi I purchased for two Pre paid connections of AIRTEL in the month of January'10 one in my name i.e. in the name of Arvind Saxena (no. [protected]) and the other in the name of my wife Mrs. Ratika Saxena (no. [protected]) and submitted the required papers at the outlet from where I purchased the said AIRTEL prepaid connections. The same were duly activated and I kept on using as also recharging these connections. The verification of particulars was done on phone by someone on behalf of AIRTEL both from me and my wife to which we satisfactorily replied.

But to our utter surprise our connection was suddenly suspended apparently for non verification of particulars. On enquiry from the vendor we again submitted our enrolement forms with required identification proofs as advised by him. After subsequent constant follow up I was told that our pre-paid numbers have been deleted.

I request to the Competent Authority concerned at AIRTEL to release/restore these nos. in my and my wife's name as above, as these numbers are in circulation in our acquintances as also we recharged these and unutilised amount is still left in both of them. It will kindly be appreciated that I am facing a lot of hardship on this count.

I expect a reply please.

Dear Sir/mam,

Please i want to close my 6 airtel connection 3prepaid and 3 postpaid because we r not satisfied with your services.Always your customer care services are barred how can i contact with you in case of emergency.you have already deduct lots of chages .And i m anable to contact you and i m also unsatisfied with your Internet services.please block my all airtel connection........In Future i m not Using Airtel anymore.

I have taken this broadband connection ,i recieved my 1st bill with due date 15th of feb.of Rs.227.I had deposit Rs.300 on 16th of feb.,in Abacus communications south x-2. Since that day they have cut the connection for five times.And the amount has been not credited still.Also the landline phone is permanently cut and the company is denying for the payment made even after giving them the reciept number which is 472199. they are mentally torturing me by continuously calling for the payment,not responding on my complaint.
kindly help in this case.

hi . i have a data card from airtel .no. [protected] even after my repetitive complains of poor connectivity and very very low server . no action has been taken regarding the same since 2 weeks. I have been speaking to costumer care executives TWICE DAILY SINCE 2 WEEKS.
THEY FAIL to tell me the reasons for poor connectivity. and gave me a waiting time till 25th march with a typical answer that their gprs department is working on it.
its is highly IRRESPONSIBLE AND UNUSUAL to know that it takes so so long to fix one problem.

I had applied for an airtel broadband connection at my residence in New Delhi. The distributor took a cheque from me on 27th February 2010 and handed me duplicates of application forms with form no. 2091689.He assured me of a connection being installed by 2nd of march. The lineman came to me on 28th February(sunday) and refused saying that connection is not possible at our place as there is some technical problem with the only nearest tag available.

I had discussed this issue with the distributor as another distributor from another agency has refused to provide connection 1 month before the incidence. But the distributor assured me that connection is surely possible at my place as he has talked and confirmed with his senior(Mr. Anand Gupta) continuously for three days. But then even the problem arose and no connection was provided to me. After getting fed up of all this I decided not to take any further connection from airtel and wanted to have my cheque back. I inquired the distributor(Mr. Taran) about the cheque, he suggested me to stop the payment of the cheque but by the time I could take any action the amount of 2500/- got debited from my account.

Now I am waiting to get my refund back. In the meanwhile I tried to file a complaint on care.[protected]@airtel.in but I got a mail back with rejection of complaint asking me to add an airtel landline number in the usbject but i could not to do so as I am not having any airtel landline number.

I hope for a feedback from any person from airtel.

Dear Sir,
This refers to my data card connectivity problem since In have purchased at Rs.2,300.00 this months. The Speed is too slow to surve the internet.
Pls try to solve at the earliest or refund the money.

Thanks
Barun