[Resolved]  Airtel / Postpaid Mobile Bill — Misappropriation of payment,Mobile number [protected]

I had a Bangalore Airtel connection (Mob # [protected]). In Sept 2007, I had to relocate out of india therefore i decided to cancel my Airtel connection. Since i had already left bangalore and was in my home town Ahmedabad i decided to settle the bill there.

I called up the Airtel office and was given a reference (person and number) to make the payment to. I was told the payment had to be in cash. I made a cash payment of Rs 2515/- to Kushal from Airtel, Ahmedabad, under the directions of Anwar Iqbal on 25th september, 2007. A cash receipt was issued against the payment.

The connection was cancelled in october 2007, i received a cancellation mail, but the cash payment has not been credited till date.

My citibank credit card has been charged twice (over Rs 3500) with outstanding airtel bills since september and i had to cancel my credit card to prevent airtel from charging my card. I contacted citibank and they said Airtel was responsible for reversing the charges.

I have been following this up for the past 7 months now, Mr Anwar Iqbal, then MR Dhaval pandya from airtel assured me everytime i called them that this would be done but it never got done.

In March 2008 i called up kushal's number and another person called Abdul kadir picked up. I told him of my situation and asked him to find out about the cash payment. He asked me to contact him the next day. The next day when i called he said he had met with an accident therefore it could not be done. Then he told me it cannot happen today but will happen tomorrow. There was a new excuse each time we spoke. He did not even bother to find out what had happened to my payment had i not followed up with him. On the 4th day Abdul Kadir informed me that Kushal never deposited the Cash. I asked him about the reversal of charges and he said he could not help there. I asked him to put me through to a responsible person and Abdul Kadir would not even give me the number of the branch head (Sanjeev Singh) or pass the line to him.

I finally managed to speak to the Airtel ahmedabad, Branch Head Mr Sanjeev Singh. But it still has not helped. The amount was never deposited against my mobile number.

Every single conversation with all these people i was told it would be done but it never happened. I have made international calls from the UK to their mobiles. I have sent atleast 10 clarification to the airtel help desk email id's (121) but have not got a response. I am certain my money has been mis-used.

I regret taking an Airtel connection when i could have stuck to hutch/vodafone. I have never experienced such abysymal service before.I went out of my way to clear my bill and got punished for it.

Airtel still needs to sort out these 2 issues, pending for more than 6 months. 1. Applying a payment of Rs 2515/- against mobile number [protected] and 2. Reversing the charges on my citibank credit card.

Please treat this as a formal complaint.