[Resolved]  Airtel Postpaid Mobile Connection — Disconnection of airtel postpaid mobile service

Airtel Mobile Service — Disconnection of services

Dear Sir
Hello

I am rajeev from gurgaon using airtel ([protected])post paid connection from 2003 and i am paying all the bill on time, but from feb 2008 i didn't recieved any bill thats why i didn't pay my bill, i have all raedy give complain regarding this? from today my out going call and incomming call services has been stoped. i am working as self employed so phone in the best way to connect with the clients, today some inportant dealing have to finalised from Malyasia thats hy i called up and found that my servises has ben stoped. i lost this important contract so its a big financial loss for me so i wanted to take action against the airtel mobile services. I called up customer care thrice today evening and requested him to open the services because it vry very urgent for me for my deal with client in Malyasia but he refussed to proved the servises and the miss behaved with with said if you are not able to afford to pay than don't make call so i feel very very imbrassed so i have descided to make an complain on comsumer fourm.
please help me so that we can take some action against service provider.
Thanking you,
regards
Rajeev Ranjan
D 83, 1st Floor, The Palladians,
Sector-50, Gurgaon
Haryana
Mobile: [protected]

Airtel mobile connection — service disconnected without notice

sir,
i took 2 additional connection of airtel under cug to my company employees by submitting the copy of the proof and personnel verfication on 9.5.2008. the connection was given only on 15.5.2008 and the service was disconnected on 19.5.2008, since the agent who has taken my proof of identity was absconding with the papers.

Airtel never bothered to contact me to inform the same but discontinued the supply. till date iwas not contacted to restore the line despite my complaints to their executives.

iam terrilible annoyed and taking the matter to consumer court.

can u help me in taking the company to consumer court and redress the greivance.


balaji
rajhanopticals, chennai
21.5.2005

Dear Sir,

I am user of Airtel postpaid No. [protected] at Haridwar,
i am paying all bill of time to time but not received any bill
of 4 months, inform bill amount only for sms, not sent the any details for us, these are some problem uses of post paid,
then i decided to change of my plan post paid to prepaid,
i have submitted the all formalities and outstanding for the Haridwar office from 08/12/2008 .
The told my mobile working within two and three days for outgoing and incoming calls, but till date my mobile no. is not working from prepaid.
in this duration, i have visited three & four times, but could not found positive response .

I here kindly request you to, please pay attestation for the same.

Thanks

Sanjay Singh
Indo Asian Fusegear Ltd.
Haridwar

Airtel Postpaid Connection — discontinued service due to company negligence

I have a post paid mobile connection from airtel [protected], I had asked for a change in address as i had shifted house. No one from airtel came to confirm the address to the Amritsar cantt where I stay and now they have disconnected my service when i am out of Amritsar and am facing extreme haressment.

AirTel — Postpaid Mobile Connection disconnected

I’d lost my handset having SIM of ph. No. [protected] on 29-Mar-09 and thus requested to block the lost SIM to Customer Care

Then I left India for around 3 months and returned on 25-Jun-09.

Now I needed a duplicate SIM of the [protected]. So I called Customer Care on 27-Jun-09 for the same. They told me that they have permanently disconnected the no. as it was not used for more than past 3 months (Though the period is less than 3 months). Anyways I asked for duplicate SIM, the executive told me to go to any Airtel outlet and give an application and I’ll be given the SIM which will get activated within 4 hrs. CC Executive – Pankaj | Call no –[protected] &[protected]

So on the same day 27-Jun-09, I went to Airtel outlet in Sector-18, Noida which from first instance was quite an un-human place where no ACs were working, Drinking water served was too hot to drink and overall the behavior of the executives over there was quite pathetic. Anyways when I asked them to provide me the duplicate SIM they asked for some documents which seemed irrelevant to me and wasn’t possible for me to provide at that time. As per them the info given to me by Pankaj was wrong. So I called another time the Customer Care (CC Executive – Preeti | Call no –[protected] and lodged complaint about the airtel outlet and also the wrong information given by Pankaj and the phone disconnected in the midway.

Getting negative response from the Airtel outlet, I once again called Customer Care (CC Executive – Monica | Call no –[protected] and had to explain everything once again and she was helpless due to your policies. And asked me to mail to [protected]@airtelindia.com.

Now, I’ve few questions for which I need answers:

> Why my ph number was disconnected before 3 months? In between a bill has been paid for it.

> If disconnected then why not proper intimation or confirmation was given to me either by phone or email?

> When asked for reactivation, why not proper information for required document was passed to me?

> Why not the Airtel outlet is made a human place to visit?

> Why not the executives over there and at phone are given proper training to how to behave with the Customer and pass correct information?

> Where is my mistake for which I’ve to manage my work without phone? And spend so much of time in calling and writing mails.

> Why do I need to resubmit documents which I’d already submitted?

> Seeing all the problems with Airtel service above, why should not I close my account with Airtel and get my Advance Rental back?

Neither there Nodal Office nor Appelate has any satisfactory solutions to the problem.

-Mohit

Airtel Mobile — Disconnection of Postpaid Service

I procured an Airtel Postpaid Connection from Chakala ARC on 04-Jul-2009. The service was activated on the same day.
The details of the connection are -
Owner - Nikhil Shrirang Limaye
Mobile number - [protected]
Relationship number[protected]
Deposit amount paid - 500
Bill Cycle date - 21-Jul-2009
First Bill received on 28-Jul-2009
Bill Payment Due date 08-Aug-2009
Bill amount - 117.06
Bill Paid online (http://airtel.co.in) on 22-Jul-2009
On 28-Jul-2009 the service was disconnected. I attempted contacting Airtel call center 5 times over 121 using my other Airtel postpaid numbers. Everytime I reported that I have a problem, the problem was heard and before any resolution can be obtained the call was disconnected.
I called up Airtel call center using my MTNL landline over [protected]. The call went through. I reported my problem and it was mentioned to me that the service was disconnected as the service was not used. In order to get this service activated I need to visit ARC.
How is it justified for disconnecting the service even though bill is paid well before due date?
How is it justified for disconnecting the service when it is not used?
Neither I nor any of my family member had instructed Airtel for disconnecting the service. Airtel did this disconnection on it's own without any intimation to me. Even while paying bill online there was no error or warning message mentioning that service was not used and will be disconnected. If that would have been the case I would not have even paid the bill.
Airtel is just out to make money and harass the customer without any reason. While accepting bill amount well in advance they have no hinderance. But, in order to activate the service they would not do it online or through call center. For that Airtel forces the customer to waste time and energy to travel to a ARC, wait in the QUEUE and then like an obligation will activate the service.
I am going to waste my time today (29-Jul-2009) evening visiting Chakala ARC (ARC from where I purchased this connection) to get this connection activated. Let me hope for the best.

Airtel Postpaid — my card is permanently disconnected without informing me

To,
whomsoever it may b concern

i am havin mobile number [protected] which i had took on 13th june 2009. the very next day they disconnected it for no reason. after visitin more then 6-7 times to airtel relationship centre and many calls on helpline they asked me to pay rs 5000 as dis is special number. i did the same..and the card got activated. but after 20 dayz it again got disconnected and when i asked the reason they told itz due to negative verification. verification was already done before but they told ityz not done. so i gave request for re-verification. for continuous 4-5 dayz i gave complaint but dey didnt done anything. but den in mail which i had send dem i had mention that i wil report this thing to consumer forum den they activated the next day itself and also told me your verification is positive. and now again today i.e. 06-08-09 they have permanently disconnected for no reason. this is my business number and already given to all of my clients and is on my visitin card also. i hv cleared my dues as well.

this are my earlier interactions with airtel.

Dear Mr. Sanghavi,

Thank you for contacting Airtel.

We understand from your previous interactions, you have expressed concern over deactivation of outgoing services and delay in Address reverification for your Airtel number [protected].

We completely understand your concern and sincerely regret for inconvenience caused.

Your concern regarding reverification has already been forwarded to the respective department. Please quote the Service Request number 22216693 in any future communication about this request. We would revert to you by 07/08/2009.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,


Usha Rani

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent: 30/07/2009 09:38:09
Subject: Re: OUTGOIN CALLS BARRED. [|BAL|[protected]|[protected]|]

itz my humble request that if possible try to send the executive in morning bcoz den i have to leave for my office or else ask him to call me and come so that i can make it accordingly bcoz itz already 10-11 dayz since my outgoing calls r barred.

________________________________

From: [protected]@airtelindia.com [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Wednesday 29 July 2009 7:01:51 PM
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

Dear Mr. Sanghavi

Thank you for contacting Airtel.

We regret for delay in responding.

We understand from your previous interactions you have expressed concern over deactivation of outgoing services due to Address verification for your Airtel number [protected].

We realize that this situation must have greatly inconvenienced you.

Your concern regarding reverification has once again been forwarded to the respective department. Kindly quote the Service Request number 22216693 in any future communication about this request. We would revert to you by 07 08 2009.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Usha Rani

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:58:40
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

today is 28th july and itz now 8 dayz since i hv given request for reverification. i think u dont know the importance of customers. So now finally i will b reporting to consumer forum. Really this is the service u people offer to your customers.

________________________________

From: [protected]@airtelindia.com [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Friday 24 July 2009 10:38:02 AM
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

Dear Sir Madam

Thank you for contacting Airtel.

We understand from your previous interaction you had expressed concern over the delay in Address verification for your mobile number [protected].

We understand your concern and will work towards resolving the same.

Your concern has already been registered. Kindly refer to the Service Request number 25104138 in any future communication about this request.

We would revert to you by 28 07 09.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Lokesh Boopathy
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:00:32
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

does the re-verification takes much time..i had given request on 19th july and today is 23rd july. again tomoro evenin m goin out of town. den again such problem will arise.i donno watz wrong with airtel. i wil b goin tomorow evenin @ 7 so send your executive before or else on monday.. am waitin for more 3-4 dayz den finally if it doesnt works out den i wil b reportin it to consumer forum.

________________________________

From: [protected]@airtelindia.com [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Wednesday 22 July 2009 3:01:56 PM
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

Dear Mr. Sanghavi

Thank you for contacting

postpaid — permanently disconnected without any info

dear all, really feeling shy to have airtel postpaid connection, see wat airtel people did me:- am nanda kishore reddy from nellore, my mobile number is :[protected], i have been using this mobile for 2 years, one fine day i.e on 27.10.09. the so called respected people of air tel "PERMENANTLY DISCONNECTED" my incoming and outgoing calls with out any explanation, see the story is started here: the day i started calling calling to customer care but there response is sorry sir , we called u but its yr mistake that yr were at meeting,as am a guy working as a area manager in a reputed company. so they didnt bothered, they said simply sorry . really why i dont know airtel recruited half boiled knowledge people in service centres , they didnt revealed that my connection is permenantely barred, after many days they said yr number was barred, so i went to office for paying the amt and at last i paid and frm here the show story starts:- Really people r very busy and impatient evn to listen also , one fine guy came and collected amt and throw me a receipt and said they r going to release with in 4 hrs, gone 4 days gone , no response evn till today and yesterday took my sim also but no response. after that i came to know that my bill was not updated in the system, after a big excercise i made my bill gets activated, till now my connection is not active:- To whom i need to complaint? really if yr company follows any "ETHICS" pls do respond to my prblm, u know wat our great airtel people will do in Nellore show room, evn at lunch time also they will keep closing the shutters of the office, usually this will misguides the people.
see my mistake not u pay the money in time, u charge me fine but its not fair like this, u give a simple sms of bill payment, we will b in alert .Finally
see i loose many interview calls and customer calls , and evn in terms of bussiness losses, who will justify this?, because u got the money, i lost evrything, am avbl in this number pls do contact:[protected],[protected]
i[censored] have any moral remains do solve my problem taking it as a high prirority, if yr helpless do escalte to yr higher officials.kindly recruit quality people in yr offices

Airtel Post Paid — DISCONNECTION OF SERVICE

Yesterday i.e on[protected] i have lodged complaint for the difficulties i have faced in getting activation of my service from[protected] till yesterday ie[protected]. From 18 hours of[protected] onwards my service was activated and functioned till 18 hours of today. to my surprisingly my service/SIM was inactivated for the best reasons known to the airtel officials without any communication/information. this amounts deficiency of service. i once again requesting to take necessary steps in this regard SKSKSARMA

Airtel Post Paid — Service Disconnected

Hello,

I converted my prepaid Airtel number[protected] from prepaid to postpaid on January 29 by going to the Mahadevapura Airtel Relationship Center in Bangalore.

At that time I paid a deposit for 300 Rs and was told address verification would be done in the next 24 hrs. I chose the Turbo 299 plan and completed all the forms as well as provid identity and address proof along with two photos.

My connection got converted to the new SIM on Jan 30. The Address verification took place on February 1. Same day I got call from customer service welcoming me to Airtel and also icreasing my credit limit to Rs 2000/. I also received a paper letter confirming my plan as well as address from Airtel. I also signed up online to manage my account.

Yesterday while I am in Hyderabad, I receive an SMS saying Airtel has not received my documentation and my outgoing will be barred in 48 hrs. Because of all the activities mentioned above had happened I assumed it would be a mistake. Today within 24 hours my phone does not have any service( Outgoing ang incoming). I am in Hyderabad and in no position to visit an ARC in Bangalore till Friday.

I call up the Karnataka customer support and they tell me that I have not submitted my Subscriber Enrollment form. Can you please tell me if I have not done it

1) How did you enroll me in my Turbo 299 plan?
2) How did you send a welcome letter?
3) How did you call and increase my credit limit?
4) How could I sign up online?
5) How did your personnel complete address verification?

Even though I asked all these questions to the agent he was pretty rude and said that he cannot do anything as it is the document department who barred my number.

The whole thing does not make any sense to me and looks like the whole support infrastructure is poorly run and mismanaged. The only explanation I have is the document department or whatever has lost documents and is penalizing me for their mistake.

I request you to atleast activate my number till this Friday( Feb 12 2010) so tha tI have phone connection while in Hyderabad. I will visit the ARC and do the needful when I am back in Bangalore on Friday.

Thanks,
Sujith

Airtel mobile connection — Disconnection of services

I requested airtel customer service located at shopprix mall, shop no. 225A and 225 B, sector 51,Noida to change the services of my mobile No. [protected] from postpaid to prepaid basis on 10 03.2010. I deposited all documents and got connectivity on 11.03.2010. All of sudden , phone was disconnected on 18.03.2010 through a message with the advice to contact the mobile shop.
Without the connection, my all activities were shattered. My family could not contact me in the morning from Australia as they call daily at 5.45 a.m. They were all under tension as I live here alone.
I am a senior citizen. I am not interested in any sort of compensation but service providers may please be asked to be helpful to the customers.
Thanks and Regards.
Atma Charan

To,
whomsoever it may b concern

i am havin mobile number [protected] which i had took on june 2010. the very next day they disconnected it for no reason. after visitin more then 2-3times to airtel relationship centre and many calls on helpline . and when i asked the reason they told itz due to negative verification. verification was already done before but they told ityz not done. so i gave request for re-verification. for continuous 4-5 dayz i gave complaint but dey didnt done anything. but den in mail which i had send dem i had mention that i wil report this thing to consumer forum den they activated the next day itself and also told me your verification is positive. and now again today have permanently disconnected for no reason. this is my business number and already given to all of my clients and is on my visitin card also. i hv cleared my dues as well.

this are my earlier interactions with airtel.

ILAYARAJA

Need some information
Why address re-verification? in Post paid card in Airtel
My name is Subbu i am postpaid user in Airtel hyd/..

As per the telecom rule while applying for airtel connection we are provide the details i have did that . But yesterday i have a got message i need to re-summit the details.. I have nt change company and i haven’t change my address too ..
Then why i need to provide an one more copy to airtel ..

Please provide an explanation about the request

AirTel — disconnection of number without informing

Before 4 days i have got a message please verify your account for that i have visited to miraroad ARc and submitted my documents and on 19/10/2010 they had disconnected my number without informing me later i talk to customer care but they were also not responed properly again i have talk with there sinior person Mr.Mehrul he had given me the number of Mr.asif khan i have called him he replied me that he dose not belong to Airtel and they had completed puzzled me throug this situation.
Please help what to do with them .

sue them

Airtel — Without Informing Number disconnected

Respected Sir
I am using one airtel no [protected] from last three years..but from last year i am out of maharashtra...so i am using that no whenever i am cuming back to maharashtra.. this diwali i came back maharashtra on holiday and i came to know that my service is stoped by airtel without informing me even if the validity of service is till 2013... they are not giving me any valid reson for that....
please help me..
mail id - vijaysinh.l.[protected]@gmail.com
contact no-[protected]

Warm Regrads
Vijaysinh Bhosale

AirTel — Number permanently barred

My bsnl Number-[protected] but i have MNP to Airtel,My Number is approximate two months activate but las three to four days incoming & outgoing is barred,i am talk with Airtel costmer care they given me answer your proof not recieved our company but i am given the proof two times M/s Sneha Commnication,New shivpuri,Santokh Nagar,Ludhiana,I am using this number last eight year.

please do the possible action in company

Rakesh Kumar
M.No-[protected]

Airtel — Complaint against disconnection of postpaid mobile connection

Hi,

I wanted to bring to your notice a point of view of a utterly dissatisfied, disgruntled customer of yours who used to be a loyal customer for the past 10 years. I have been a loyal customer of Airtel for the past 10 years. You can check my credit history during the tenure and not a single bill has been defaulted. In fact, I have been paying my bills before the due dates. I have been loyal to Airtel which can gauged by the fact that all my family has a mobile connection from Airtel, I have a landline connection, broadband connection & DTH services from Airtel.

Problem story: I got a new mobile number from Airtel ([protected]) in the month of May 2011 under a corporate plan for HCL. I had planned to give this connection to my dad as he required it. The number had not been used due to some reasons. Today morning I called up customer care, since when I called the above mentioned number it was being mentioned as number does not exist. The response that I got was that the number has been disconnected since the month of July which came a big shock for me.

When I asked that why was I not informed about the disconnection beforehand, the response was really funny and ridiculous: “Sir, we informed you by SMS on the same number ([protected]) 3 days beforehand”. Now can someone put some commonsense in these guys to tell them that if a number is not being used for a certain time, then why are you sending notifications on the same number. Why do you guys take an alternative number and an email id along with the billing address? I was asked to visit an Airtel showroom to get the issue addressed. I asked for address near sector-18 Noida. I was given the address as “G-26 Savitri Market, sec-18 Noida”. When I reached the address, I was shocked to know that the airtel showroom has been shut down since the past 3 months. I was appalled that the customer care executives did not even care of the whole situation a customer of theirs is.

Important points from a dissatisfied customer:

1. The Airtel customer care has gone from being the best to bad to the worst now. Every time a customer calls for the same issue, he/she would get different responses. No one and I mean no one including the floor supervisors know how to talk in either Hindi/English. They keep the customer on dead air for endless times.
2. Airtel has stopped keeping its promises, I was told that I would be getting a call back from the backend team (I thought Airtel was one team) within maximum 2 hours, but I did not get it.
3. Airtel needs to re-check its SLA’s: How can you say that if a customer defaults the bill for a single day, we will charge extra amount and at the same time you take 72 hours to re-activate a connection which should not take more than 24 hours.
4. Airtel needs to make sure the processes laid down are followed to avoid customer dissatisfaction: Is there a process of getting in touch of the customer on an alternative contact number (which is taken while submitting the documents)? If yes, then it is currently not being followed.
5. Airtel needs to make sure its records (if not for the customer records, at least Airtel’s own records) should be updated. Airtel customer care does not itself know that their showroom has been shut down for the past 3-4 months.

Expectations: I have a very simple expectation from Airtel. Please let me know what do I need to do now regarding the mobile number ([protected])? If I do not get it re-activated, is there any expectation that Airtel has from me with regards to bill submissions,etc

Conclusion: At the end of all this conversations, where I spent almost half of my day fighting and debating with Airtel customer care trying to explain them that it is a mistake from their side and not mine (which their floor supervisors (Vijay Singh & Arun Kumar) agreed to), I had thought of putting a complaint against Airtel on the consumer forums court (which I eventually will). Also, in due course of time with the help of mobile number portability I would change my number from Airtel to any other Telecom company. I would also change my broad band connection and remove Airtel DTH services in due course of time.

In short, Airtel is going to loose a loyal customer very shortly.

No remorse has been shown by Airtel on losing a loyal customer. All i need is the Account number for the mobile number ([protected]) so that i can make a full and final payment and settle the dues