Airtel Prepaid — unnecessary debits

 
7 Reviews
India
 Manoj Kumat
I want u to notice that i m having a prepaid connection from airtel with the number
[protected] nad every month there is a deduction of Rs 30 from my account for the ringtone khazana even though i m not subscribed to it.
Pls do the necessary action and remove the subscription and make refund if possible
Complaint comments  6 Comments     Updated: Share0Tweet0

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Comments

Airtel Prepaid — unnecessary charges debit from account

dear airtel,


can you please tell me why you are debit amount of 1.50 paise per day from my prepaid account when i never activited the services of your 54321,2906150 airtel.why you are love tips & all useless things which i dont required.its humble request please stop those services which i dont need or you dont want a loyal customer of airtel.keep away my number from this services.
its happened a second time with me or i use other way to resolve the this issue.

do the needful
EVEN MY BALANCE RS. 30 WAS DEDUCTED FOR CNEWS ALERTS,
WHEN I CALLED CUSTOMER CARE THEY SMS WAS SENT FROM MY SIDE,
I NEVER SENT ANY SMS,

THIS HAPPENED THRICE ON MY MOBILE TILL DATE.


AIRTEL PEOPLE ARE DOING FRAUD IN DEDUCTING BALANCE WITHOUT INTIMATING CUSTOMERS.

THIS IS THE CHEAP WAY OF MAKING MONEY.

airtel/pre paid — UNNECESSARY DEBIT

MY MOB NO IS [protected] AND [protected] IN WHICH AIRTEL COMPANY DEDUCTED RS 81/- AND 43/- ON 01 JUN 11 AND 31 MAY 11. MY COMPLAINT NOS FOR THE SAMEE WERE [protected] AND [protected]. BUT AIRTEL DID NOT LISTTEN EVEN I WROTE TO AIRTEL AUTHORITIES AND THEY ARE NOT WILING TO RESOLVE THE ISSUE .

the reply of the company was as follows

Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]

Hide Details
FROM:
[protected]@in.airtel.com
TO:
[protected]@yahoo.co.in
Message flagged Thursday, 9 June 2011 3:57 PM
Message Body
Dear Customer,

We understand from your previous e-mails expressed concern regarding balance deduction towards GPRS for your airtel mobile number [protected].

We regret the delay in responding to your e-mail and the inconvenience caused in this regard.

As per the Service Request number [protected], we would like to inform you that there is a charge of Rs. 41.40/- for the browsing charges towards Mobile Office (airtelgprs.com) on[protected].

Further, we are not able to credit the amount of Rs. 41.40/- as the charges are valid as per the usage.

In order to avoid balance depletion, we request you to delete the Mobile Office settings.


Also, we request you to dial *567# to deactivate Mobile Office Service.


Should you require any further online assistance, you may contact our 24x7 helpline at 12118 (Chargeable at 50 paisa for 3

minutes) from any alternate airtel number. While calling from other service providers, please dial [protected] (Chargeable as per the respective network charges).

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Giftson Azariah. M
Customer Care
Bharti Airtel Limited


pls help me out
I have given a mail from my yahoomail which is [protected]@yahoo.co.in and asked the refund
Sir

Thanx for your initiative. Mr Rahul of Airtel from Delhi called up and assured me to refund whole amount on 03 Jul 11 but not credited. Pleaase do the needful in refund my balance deducted. I am grateful to you...thanx

Airtel Prepaid — debited unnecessarily

I have been a customer of airtel prepaid for the last 5 years. My balance is getting debited unnecessarily everytime, i have complained to them many times, but they are still debited my balance unnecessarily. Till date, almost Rs.1000/- worth of balance in my account has been debited by them.

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    Airtel Prepaid - unnecessary debits