[Resolved]  Airtel — Cheating By Activating VAS and Hello Tune Automatically

Bharti Airtel Limited — Cheated by the Company

SUBJECT : TELEPHONE NO. [protected] ACCOUNT NO. 14207630

On 12 Oct.2010 I requested Airtel company to deactivate the services as it was not needed. The request was verbally made at the Airtel store at sector 12 Fridabad. Later I received call from them suggesting that instead of cancellation you shift your monthly rental plan from higher to low plan of 349 permonth, keep it for three months on trial without using the broad band services for three months and the company shall provide you with a waver of Rs.1050.and no billing shall be raised.The person on line convinced me that Rs349 monthly plan for three months total comes to about1047 and with a waver of 1050 you shall enjoy non payment of bills thus why to go for cancellation of the services. On asking why you are insisting on this preposition the answer was, firstly you are a special customer to us and we give such offers to only special ones so that you enjoy all the benefits of deactivation without decativating the services. Secondly after three months of non usage by you if you feel to continue with our orignal services, it will be done. Regarding the waver of Rs.1050, I was told that within seven days the approvalof the waver shall be intimated to you. I in good faith agreed to the proposal forwarded by the company official and there and then, I requested for up dating email address as well as mobile no.
Today it is 30th Jan 2011, various talks held with the company people before this, but all in vain. Complaints made to customer care and even to Nodal Officer has not yielded any response except that, we are looking into the matter. Having come to know about their intentions to delay the approval, I then moved immediate cancellation of the services fixed line and net services. Next I got a phone call from Nodal Officer asking me why cancellation? I explained him all about what had happened and how the assurances made on telephones have not been met. He again assured me that all the commitments made to you shall be honoured but at least you will have to keep the land line. In good faith again I agreed. But that too was a false statment from the person concerned. Approval not granted till date.
Mean time the company stopped sending hard copy of the bills unduely raised by them. The company nver sent bills for my looking on the updated email, the reasons best known to them only.
I finally again requested at Airtel store to cancell the fixed line by personally meeting Gorav Bhardwaj on 20th Jan.2011 who forwarded the mail to the department alongwith approval of waver of all the outstanding dues and also to send thehard copy of last three months bills by post.

On 28th Jan I received three bills, fixed line has been deactivated temporarily. I am told that someone shall come to collect the instruement, no one has come, more than 7 days have passed. I am getting calls to pay the bill of Rs.649.

The company, bythe willful act of its officialls, making false assurances on various occasions and intentionally delaying, hiding the real intentions to retain the client has caused to cheat the customer by raising the undue billing. Through this forum I request the company not to harrass me any more and withdraw the billing amount immediatly as assured and promised.

For futher communication email address is: kaul.[protected]@rediffmail.com
mobile no: [protected]

CHAMAN KAUL on behalf of ABHINAV KAUL

I am not agree with such statement untill I got my refund amount which you people have cheated from my account in last one year.

I never Activated any VAS and Hello Tune in my account ever...remember it

Dear Mr. Rakesh,
You have deactivated the unwanted services from my number but did not refund the amount you have stolen. so kindly refund it in my account which you have charged in last one year.

Regards,
Alok Singh