Airtel Complaints & Reviews

Subject: Airtel Inaction, Ineptness & Irresponsible Behaviour!!!: Service Complaint 1141040

Please find appended below mail I have sent across to airtel aurthority for you to have idea about my problem:
Hi,

I had lodged a request for a change of address to my broadband connection on 5th July 2011. The person told me that the connection would get transferred in 3 working days and later on 9th July someone calls me up and says since the Airtel system was down it will take 20 days to do this transfer rather than the regular period of 3 days for the transfer. When I asked for a date for transfer he had given me a date of 20-22th July, 2011. Also he told me I will not be charged for the period that there is no connection in my house, but will only be charged for the regular 3 days it takes to transfer the connection.

Finally I received a call from someone from Airtel to tell me that the complaint will be acted upon and to give a convenient time. I had told them to come on Monday, 25th July at 10:00 a.m. to my place for the installation. There was no one from your end to act upon the complaint. I gave a call again to the customer care and the person said that the guy will come post 2pm the next day but then however as expected they smartly come to my place at 10am when I am extremely busy with my work for installation. The guy's unruly behaviour with me and my neighbour is not tolerable-- He was supposed to do the wiring from our terrace but forced to use our neighbours and upon their refusal he threatens me that "If i die the entire blame will come upon me (which is me in this case)" Is that the behaviour I should be expecting from Airtel team?

I was told by the guy that someone called Lalit Mishra would come for your activation the next day which was 27th July but that never happened as well the guy gave me wrong coordinates for Lalit..I kept following up with customer care thereafter from 28th July and was given a time frame of 48hrs and it would get activated, the last assurance for the same being on 2nd August 10 am and I assume another set of 48 hours are over and still not been activated.

I again called up your customer care and the guy there is now saying that it will take further 20 days for Airtel to act upon this complaint as in her records it has been registered on 22nd July. And now when I told the guy to transfer the call to her senior, she put me on a hold of 20 mins!!! And then puts me on the call again for 15mins and finally says that the person is not available and gives me contact number of Mr. Abhishek Parmar where he has not been responding ! I cannot keep taking leaves from office just so you can come & install at your leisure, whim & fancy!

And another thing is you keep raising bills when I havent been using your services for almost a month. You have another thing coming, if you think I will pay for services not rendered!!!

You have been utterly irresponsible and inept if you expect me to wait for further 22 days making the period of wait 48 days!!!! I would rather take broadband services from another Service Provider than wait for 48 days!!! It is not as if you are the only one around to provide IP services that you can give such answers to your loyal customers!

I have been using Airtel services for the past 5+ years now. And I expected better services from you!

If you are really going to take 22 more days, I would rather you close this complaint & let me know, so that I can forget this episode & approach Vodafone or Reliance or any Tom, Dick & Harry rather than you who takes 40 days to act on a service request!!!

I would expect some response from you on the same or else I would be forced to pull the matters up to the consumer court.

Look forward to your response.

Kind Regards,
Nisha Jaspal Singh
+91-[protected]

behavior of collection telicaller
behavior of collection telicaller
very rude behaving from airtel retention department
this sameer shaikh my mobile number is +91 [protected]

i am airtel postpaid customer (airtel gujarat,ahmedabad) since last 2.5 years, i feel very Emberrsed since yesterday from your retention department (bharti house,ahmedabad)

i am reguler bill payee customer since i started my service from airtel,i never faced this problem so i have to contact to you but this time i ..

yesterday 27 - march - 2011 i got call from my client (client is thired party person) +[protected] mr kadir shaikh ,"he told me that i got call from[protected] number and one lady talk to me about your bill due and your service will stop weather you are not going to pay your bill' , and she using some miss language about you and your brother mohsin shaikh"

mohsin shaikh is my brother he is doing marketing all over india he came my home after 20 days we lost some money more amount of money in our business so he is very frustuate so he taking rest ate sunday -27-march-2011

sudunly he got call from[protected] RETENTION DEPARTMENT ,BHARTI HOUSE AHMEDABAD ,lady talking about payment due and she say we are going to disconnect your service and using some non professional wordwith calling

mohsin got lost his temper and using some words because he is very tired and frusted, (generaly we are not handling any call at sunday time)

MISTAKAE (MY PROBLEM)

1 ) SHE HAS USE MY CALL DETAIL AND DIRECTLY TALK TO MY CLIENT ABOUT MY AIRTEL SERVICES,PAYMENT,AND ALL THE THING WHICH WE CAN NOT DISCLOSE ANY INFORMATION TO THIRD PARTY

HOW CAN SHE TALK TO DIRECTLY MY CLIENT ......MY CLIENT DO NOT AWARE ABOUT ANY THING MAN THIS IS UNKNOWN PERSON

SO SHE GOT DAMAGE MY REPUTATION ON MY CLIENT & SHE HEART ME MY PERSONAL

2 ) HOW CAN SHE TALK TO ANY POSTPAID CUSTOMER ON SUNDAY ABOUT HIS BILLING AND BILL PAYMENT DETAIL IF SHE WANT TO TALK ANY ABOUT SHE CAN TALK ANY WORKING DAY AND I KNOW THAT I NEVER GOT CALL ON SUNDAY FROM YOU SITE

NOTE : SHE HAS USED WORD ON CALL -TERI MAA SE ,TEREY BAAP SEY AAISE BAAT KARTEY HAI,TUMAREY KHANDAN MAIN AAISE BAAT KARTEHAI,GHAR PEY AAPKO TAMIZ NAHI HAI, SO AND SO..

so plz take an action for this kind of rude behavior executive and department

kindly reply

WEBMATRIX

mohsin shaik / sameer shaikh


+91 [protected] / +[protected]

My number [protected] has been deactivated by airtel.
Airtel should stop harrassing customers by inventing new techniques.
As this number is a premium number I suspect Airtel wish to make few bucks by deactivating and reselling such numbers to new customers.
This number is Lifetime and I am regularly recharging this number.
Last recharge was around 8 days before deactivation.
Now I am told to resubmit the documents to get it activated.
Today on 03/08/2011 I have resubmitted my documents at your outlet.
Following is my alternative number :[protected]
Rather than receiving ready made system generated replies to this email, I expect my number to get reactivated ASAP.

Dear Sir,
My Mob. no. [protected] (Airtel Pre-Paid) the company has activated Hellotune automatically and VAS too, many time I call to customer care to stop the service.... they assure also to deactivate it.....but nothing happen....many time I SMS also for stop the VAS but...company still started cheating... two day back they activated the hello tune without any information... I am suffering from such activity from last 1 year, customer care talk are also chargeable... so we can not call more time to deactivate such nonsence things.
Pls help me......

Thanks & Regards,
Alok Singh
[protected]

Complaint date 3.08.2011 Time 4:25 p.m.
Dear Sir,
I had taken an airtel prepaid mobile connection no. [protected] in my name i.e. Sujit Chowdhury at Raigarh on 11.05.2011 and submitted necessary documents as required. Later on my services got barred twice due to non-verification of address in next two month period. On investigation I found that the connection is released in the name of one Chait Ram. I was surprised and charged the Airtel prepaid dealer how the ownership is changed and asked him to get it rectified. They agreed but again I found on 27.07.2011 that the services to my mobile are blocked. Matter was reported to the concerned dealer and also to the Airtel Sales Officer Mr. Nitin Choubey (mobile no. [protected]) on the same day. They assured that within 2 - 3 days it will be restored. But after a week today i.e. 3.08.2011 the services remain blocked even after regular follow up daily. Please help.

Thanks.

Sujit Chowdhury

Dear sir,

Through this, I Manish Kumar want to draw your attention towards poor service of Airtel. I have taken brodband plan[protected] of 'net' before 4 months of Rs.899 per month. But that plan was not activating properly. So i was decided to cut out the connection. On 21st may,2011, I have filed request to cut the phone & the request no is[protected],1483660,37991941,38050139.But no action was taken place by you. We have again & again filed the request but there is no impact on Airtel. From last 20 days, call from Airtel is coming 3-4 times a days, which creates very disturbance.If the process will continue like this then, I will complaint to police.

Another case is happened with mobile ([protected])also. We have taken the plan 299 in which 12000 second are free, 200 sms is also free. But Airtel itself do not give theabove mentioned plan.Inspite of above plan, it activates another plan, many a times, I filed the request & request no is 35050139 but no action was taken place. I will do the payment only after adjustment will done & actually the plan which i have applied for be activated.


Thanks
Manish Kumar
[protected]

Customer ID: [protected]. I have purchased Airtel Digital TV package including "Digital TV recorder + 1year South Megapack + Rs 250 Cashback + free installation" online. The payment made in a single transaction using my creditcard. Now the package validity is showing is for 2 months only. In 'my account' of the Airtel website, the payment is not reflecting as I made it. It is showing many transactions of small amounts. I had spoke to customer service at least 15 times and I did not got a proper answer. Once it was informed by their executive that, the validity extended and I will get a call for confirmation in the same day. But Never got the call and problem not resolved. Another time it was told that the validity now showing, is for the free viewing time and I have to recharge only after 14 months. But I had asked for a confirmation by e-mail, I never got it. I need only 12 month validity and Rs 250 cash back.

Yesterday and today Rs 4 (each day Rs2 ) deducted from my pre paid Account towards SMS and call making charges. for your info i have not contracted anybody and also not sent sms but the above amount deducted from my account .

Kindly check my account and rectify the error immediatly and reverse the amount deducted.

My number is [protected].

my mobile number is [protected] mere number per co. Dwara balance debit kiya ja rha hai kripya kiya gya debit balance mere account mai credit kiya jaye aur mere number dwara apke 198 complaint kerne k liye call kerne per 198 nhi lag rha hai to pls kripa kerke 198 facility chalu ki jaye aur jitni bhi vas services apke dwara mere mobile pe chalu ki gayi hai unhe turant band ker diya jaye aur sara debit balance mujhe credit kiya jaye

Dear Sir / Madam ,

I would like to inform you that we are using Airtel since 6 Yrs .But since 4 months we are facing lots of problem with NEC & INTERNET ,as well as our mobile connection. I am approaching you as a final alternative .Further mail dated 15/07/2011 i would like to bring your attention to our CUG connections which is in the name of Teknion Furniture Systems (india) Pvt.Ltd.when i release the PO it was clearly mention that without any written approval no Value added service will be activate in any number but they have activate the Value added service on our one number [protected] but we are going to make make the payment of this number . These are total 12 connection which is for our new branch. Total connection is 219. But when i release the 2nd cheque for new 6 connections .we fail to understand why the discrepancy was made .I release the Cheque of Rs. 5668 (HSBS on 15 July ) But the your department update the wrong payment . They update the whole payment is only one number [protected] and rest of numbers they are start barred .Which create issue for us . Then i raise 6 Service request then they update the payment of Rs 18000 except our number one [protected],weather i have release only 5668/, then i again raise request after that they update 11000, again Except one number [protected], I also send 6 mail to [protected]@in.airtel.com.regarding the payment i also send the payment details. but nothing has done I can;t release the july month cheque untill the issue will resolve .
Beside a several requested we yet to receive your bill ever on time which usually result in delay.
May i requested you to look in to the matter .confirm the same to us following which we will process the payment accordingly
Hope that you would resolve my issue. I greatly appreciate the time taken to read this letter and look forward to you response.
I expect that you take immediate action.

SR request no. 38561957 on 21 july , 38561797 on 27july , 38654359, , 38680569, F[protected], F[protected], F[protected],, 38781730,

Our Series Start From [protected].

If the issue will not resolve by your side so we are willing to hand over all connection



Thanks & Regards
Neha Bhat (Adminstration Officer)
Teknion Furniture Systems (India) Pvt Ltd,
Cellphone : +91- [protected],
Land Line : +[protected]

neha.[protected]@gmail.com

hi.. this is yathish.. my airtel no is [protected]. i want port this no to vodafone.. but you rejecting my porting. you reject my porting 3 times. so please take my complaint and port it to vodafone,.

I am residing in chandanagar locality in hyderabad , adding more specifically it sri kalki heights Aprtmenet . I have been facing netwrok conectivity problem since long time 1 year. placed many complaints .latest one is 38452402 from my post paid number . they are saying they will place tower . not sure when they are going to resolve this issue . its so pathetic . having both indoor and out door problems. facing complete out of coverage area . I don't know how this can happen when the locality is very much in the city .
God knows if they wil resolve this issue.

Thanks
Prashant Mishra

Hello,
I am Girish my mobile number is [protected] i am using airtel 3g service and i activated 3g data plan Rs 750 0f 2gb data . airtel promise to their customers we will assures a speed upto 27 mbps but i am getting only 20kbps . even 2g connection will not give that much of speed i raised so may complaints through customer care and relationship centers of airtel they only giving Service request till date my problem is not yet resolved , really i am feeling very bad about airtel 3g service and customer support . Airtel is not bother about their customers and they are not ready to solve customer issues . plz any help me how to solve my problem.

My no is [protected]. My plan is friends (10 paise/min community calling , 50paise/min to all other mobiles with first call at 1rs, 200 sms /day free with 1st sms charged at 1 rs).

SUDDENLY MY CALL RATES ARE BEING CHARGED @1RS/MIN FOR ALL CALLS INCLUDING COMMUNITY CALLING.

I had bought the plan last year. I called customer care(198) many times. One of them say we will message you the options. I received no such message. One said recharge with 110 rs you will get ur plan back. Then when i went AIRTEL RELATIONSHIP CENTER they said first call at 999 to confirm. The lady on the phone said ur friends plan has expired, it cant be converted back to friends plan. When I asked how did my validity abruptly she said I m sorry. U must have recd message to increase validity. I HADN'T RECD ANY MESSAGE TOP INCREASE VALIDITY. She again said sorry.

This similar thing had haapened with my previous no. I HATE AIRTEL. GUYS READING THIS SHUDNT BUY ANY AIRTEL CARD. I LL HAVE TO SWITCH TO MNP..

This is in related to my "Complaint No: 1303340" which is made for the telephone no[protected] for Broadband & Telephone not working. This complaint was made on 26/07/11 & still it has not been resolved. Everytime i call customer care i get a new excuse & no one has came to look for the problem.They everytime say within next 24 hours a service representative will visit but no one has come yet. Would request you to resolve my problem as soon as possible. Airtel services are becoming a mess day by day.

We got our Airtel IPTV connection on 17th June with the 1099 plan. On the very same day, when connection was activated, we had raised request to activate ESPN topup pack (consisting ESPN, Star Sports and Star Cricket). We were told that this will be activated within 4 days, but even when we waited for a week, this was not done. Now its almost 1.5 months, still no resolution!

We then followed up with number of phone calls to customer care, sometimes 5-6 calls a day. The problem with their customer care was, everytime they would put us on hold and then somehow the call would be disconnected. We would call them daily. Most times they would end up raising new customer requests. It's been more than a month now, but still the top up pack is not activated. Sometimes we were even promissed that it will be activated within 4 hours! A lot of false promises have been done. It's nearly a kind of mental harrasement to the customer. To an extent that they even barred our phone number in such a way that we would not be able to talk to customer care personal! We then sent email to [protected]@airtel.in.. there too number of requests were raised, and not resolved.

Their systems were being updated from 9th to 19th july, and after that it seems they erased all the old requests, so they are now raising new requests, but again, no use.

It don't understand, in just activating a small topup why would they make the customers go through such an ordeal!

Our airtel number is[protected].

Regards
Sejal

BROADBAND SERVICES AS WELL AS FIXED LINE TELEPHONE SERVICES AGAINST PHONE NO [protected] IS NOT RACTIFIED INSPITE OF MY SERVICE REQUEST NO. 49034562 DATED 19/07/2011 AND DAILY I AM MAKING A CALL TO THE AIRTEL CALL CENTRE AT[protected] AND REMINDING THEM FOR THE COMPLAINT AND THEY ASSURE ME TO RACTIFY WITHIN 12 HOURS BUT COULD NOT RACTIFY THE PROBLEM EVEN I CONTACTED CONCERNED ENGINEER MR GAUTAM AT HIS CELLPHONE NO. [protected] WHO RELUCTANT TO TELL ME THE FAULT AND GIVEN THE TELEPHONE NO. OF HIS TEAM LEADER MR. DHARAM VEER (PH-[protected]) I CONTACTED HIM ALSO TODAY ON 2ND AUGUST 2011 AND HE ASSURES ME TO RACTIFY THE PROBLEM BUT STILL RELUCTANT TO JUSTIFY HIS ACTION IN THE LAST 13-14 DAYS. UNDER THESE SITUATION, PLEASE ADVICE ME TO WHOM CONTACT FOR RACTFY OF MY THIS PROBLEM. PLEASE GIVE ME THE NAME, DESIGNATION, SITTING PLACE ADDRESS, AND MOBILES NUMBERS PF CONCERNED HIGHER OFFICIAL TO WHOM I CAN CONTACT FOR THIS PROBLEM.

SURESH AGGARWAL
A-3/196, SECTOR-5, ROHINI, DELHI-85
MOBILE-[protected]
E-MAIL ID [protected]@gmail.com

i want to disconnect my landline number [protected], as i have closed down the business. please do it as sooon as possible.
sunder lal mundhra
[protected]
mob.no. [protected]
vinayak electricals
a/c no. 378909
date:01/08/2011
8:30pm

I have been using(adjusting) Airtel Broadband for almost 4 years now. Last month (June), I shifted to a new house and I have been sending mails to Broadband customer care to transfter my connection from my previous place to my new place. In fact there is no need to do any wiring as the previous tenant was also using Airtel and he shifted to another place.

Even after mailing their customer support till their Ombudsperson, there is not any reply from them. It has already been one month and I am without internet at my new place.

I didn't pay the last month's bill because of this and they are very active in alerting me that I didn't pay the bill. Also a lady called me twice to remind me that I didn't pay last month's and this month's bill. I said I will not pay it unless I get a resolution and also that I will not pay the amount for the days which elapsed after I sent the first email to customer care.

Things are moving very sloppy at Airtel customer care. I have already filled the form to apply for a BSNL connection.


I sent 7 mails at different times and got only one complaint number - 206201. My airtel phone number is[protected]

The calls to their customer support number[protected] never gets connected.

A copy of the mail I sent and the email addresses.
[protected][protected][protected][protected][protected]
To - [protected]@airtel.in, [protected]@in.airtel.com, "121" <[protected]@in.airtel.com>, "nodal.southabts" <nodal.[protected]@airtel.in>, "nodalofficer.tn" <nodalofficer.[protected]@airtel.in>, "appellate.southabts" <appellate.[protected]@airtel.in>, "appellate.tn" <appellate.[protected]@airtel.in>, "Ombudsperson" <[protected]@bharti.in>

Hi

This is my 5th Email regarding the same issue and this will be my LAST email to Airtel.

UNRESOLVED COMPLAINT NUMBERS - 206201
You never gave complaint numbers for my other emails....

I had shifted my house from my current Address to a new location and I want my broadband to be connected there.

All the connection set up is available and you need to just map the modem with the new line. Wiring and all is already present.

My name is Easo Thomas and my Airtel number is 12786179

My telephone number is[protected]

My cell number is [protected]

If I am not able to get a resolution shortly, I am going to change my ISP for sure. I have been using Airtel for 4 years now. Enough troubles already.


Easo Thomas

hello,

i am nandini singhal from gwalior(Madhya pradesh) and my airtel landline number is [protected]. i am facing the problem of billing from airtel every time they do not inform me about bill at exact time means they forword me bill after its billing panelty date and add the panelty and also they migrate my 6 month billing plan again and again into 1 month billing plan and add unnecessary amount. i have complaint for this on 27 july 2011 they give me a number as complaint number[protected] and promises to solve my problem on 30 july 2011 but they did not perform their work and again i call on 1 aug 2011 to know about this complaint they said that u did not do any complaint and then i told them my complaint number[protected] they said it is not complaint number it is a id from person u talked and her name was sana they gived a fake number to me as a complaint number and also when i complaint so may of them employee disconnect the call without taking my complaint. i am realy very unsecure about this and want to discontinue my airtel broadband connection and i have told them to discontinue on 1 aug 2011 when they call me from number [protected] but they still did not discontinue my plan and saying to pay unnecessary amount please solve my problem. i am agree to pay 500 rupee according to my 6 month billing plan it was of 3000 for 6 month, becouse my 6 month have been completed on 18 june and my airtel broadband connection is coontinue but i have told them to discontinue this plan it will not be my problem for their next bell and still they have not sended me any information about bill. but they are saying to pay 900 rupee with panelty on 198 help line when i call them to complaint which was not my mistake. airtel is becoming a very poor and fake service provider and i suggest all the people please who are using airtel b aware.