Airtel Complaints & Reviews

Deer sir

It seems you are very poor service provider .
I am not able to access your services despite paying you the money.
As i have told you that i have problem in setup box due to which i am not able to watch video signal.
Comlaint was marked on second november but till date nothing solution is provided to me due to which i have stopped using your services as with safe custody disconnection of services.
Kindly post the waiver of last 4 months as delay is at your end.

if you do that i am ready to use the services again.
My registered mobile number with airtel digital is [protected]

do something

Regards

VP Sharma
[protected]

still consern is pending

Please note my application number

TBLR 267096 OR TBLR 274101

And contact number [protected]

Name - Vaishakh


And for your kind information, The executives are behaving not properly. Please take the action against them and i want to know if your able to take the action OR you just leave it.
'

Their number are:
[protected] - Sahid
[protected] -
[protected] - Ibrahim

TAKE ACTION AGAINST THESE GUYS OTHERWISE YOU DON'T WANT TO BEING ON THIS POSITION ANYMORE.

THE REPRESENTATIVES ARE FRAUDULENT AND TAKE THE MONEY AND DO NOT EVEN RESPOND TO QUERIES AFTER THAT

Raman Thakur
Thanks Dear,
what u told is absolutely true thing for the Airtel Customer care Dept.
Even they(Customer care executive of Airtel) dont know where to contact for a particular problem.
So, according to me at first they shoud take proper training for the customer handling.They are the totally fool and illetrate group of person who is handling this services. God Bless Them...

Airtel/ Pre-paid — Hidden rule and misguide customer by customer care

After continuous complaint, Airtel unable to solve the query. Nither is solving the problem as per commitement, nor they refund my wrongly recharged payment.
I put complaint on 08/08/08 (complaint no. is[protected] and then continous to 121. after 12/08/08 message was received when i tried to contact with customer executives that is “Submit your complaint in 130 charcters to 121” and after that not respond. I want my refund or taktime. In this case, Airtel dealter and its executives are culprit, who misguide me that your amount will displayed within 24 hours.

Dear friends, please careful if you choose Airtel, read this complaint before select the Airtel.
Please give the answers of few of my question i.e
1) If card is not activated (even not able to contact with customer care), then how they allowed to recharge option on the deactivated card?
2) Who will give the sufficient details? If customer care executives and dealer also don't know the solution, till the date.
3) Is it the reputed company or any chitfund company?

If anybody's having proper answers or having same problem then give mail at this ID “[protected]@gmail.com”. I want to stop that type of activities .

Airtel — hiden conditions

I am regular user of airtel prepaid service bearing the number[protected] I recharged for Rs105.00 and had the offer tariff all india 50p. last week one of airtel dealer told they got the one best offer recharge for roaming which costs Rs 98.00 and also he told your previous offer will remain same. But when I recharged , I lost my all india 50p offer not only that no full talktime recharges also. I told my dealer that you are told my offer will not change ,then he called to his senior and they told that is default, which they also not informed to any retailor.
then I contacted customer care and requested for refund of that Rs98 and retain my old plan of all india 50p. But they told only Rs 90 will be refunded and I will not get any offer my charges will be Re1 for local and Rs1.50 for STD
From 7days I`m regularly calling customer service, every one saying within 24Hr your problem will be solved, but no solution
They are not even refunded my Rs98(the amount Rs90 they promice to give also not refunded)

Airtel — Recharge Misguiding

Dear Sir

I would like to bring you to notice about Airtel Punjab Mobile. They are not paying as per mentioned on their website http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/forme_newuser/mobi...⇄
Also Please see the attached snap shot of their website.
For an example on the voucher list they mentioned recharge of Rs. 333 wil give Rs. 301.94 which will go on with available validity period. But it is returning 333 min updates on dedicated account with 30 days validity only & same recharge having no value while in roaming also it has nothing to do with SMS. You must have talk time in your main account to receive calls while in roaming. Customer call replying that customer should ensure from them before recharge website can be wrong any time.

Thanks Kaps

Hi,

I have a quick question to you guys… Does u know what customer services are?

Have guys really trained your CSR’s how to handle the call in because

am a very dissatisfied customer of Airtel.. My name is Joseph Ivan. The CSO under the TL Mr Surya are very arrogant and they don respond to my calls properly. They just keep playing the blame game by asking me to contact later But they are not escalating the issues to the correct dept on time.

I called in this really morning to report that my Internet is not working even after making the payment. Initially the call was handled buy=y a CSR and I clearly informed that my services are barred due to non payment it’s my mistake because I did not make the payment as I was out of country.
The csr who spoke to me said its not possible to activate the services. So I requested him to transfer the call to his supervisor after a great difficulty he transferred the call to his supervisor Mr. Sridhar team member of Surya from Chennai Contact centre.

When I asked him to activate the services he requested sorry he did not requested me in fact he ordered he ordered me to give the details of the payment. I gave him what every he asked for expect the receipt number because I left my dairy at office where I kept the receipt.

He made me to argue with him and he forcefully disconnected the call with out even giving the warning. This is how you guys training your guys. Are you not ashamed to say we are leading in customer services.

Later I again called a customer care and the call handled in Bangalore I explained him the issue and that particular CSR was able to activate the service where else Sridhar cant do it. When I check with that particular csr he informed me that we are one only customer cares for south to handle the calls in broadband. ‘’So later again I called and spoke to Lein he is an other Xerox copy o[censored]seless Sridhar, even he disconnect the call bluntly with out any info just because I used profanity.

Even I worked in Call Center but we do not treat the customer like this. It would be better if you guys can teach who is a customer, what is Customer satisfaction. How do guys say in the beginning of the call (This call may be recorded for our[protected].

I seriously I want you take an action on surya and lein and I also want you guys to teach what his customer services for both. Uncertain CSR for ur airtel customer care from sathome .
Note: I want an update on this by tomorrow evening


And please change the CSR to 1st or remove him from the system.

Please do take this mail as serious and take the required step’s

If Not I wil publish tis issue to call the other customers

Dear sir,
I am your old customer but i have faced these types of problems from last 1 year and now i am realising that i should change my company by using MNP.This is something which irritate us and i donot have enough time for these types o[censored]nethical activities.I am waiting for your action.

I didnot get any response from Airtel company.They just call me and ask but not interested for solving the problem.

I have complained about this problem 4 to 5 times but the coumpeny donot eork on my problem. The range is not comming in my house.

poor range service.
not showing balance automatically after call.
req. long time to connect customer care.

Dear sir,

I am Silo Joseph ,my number is [protected] and i am an airtel customer for the last four years.
I still remember that in beginning days of my subscription with airtel for about for two years i had no issue with your service and thats the period when i suggested my company ( Centenial Sugical Sutures Ltd ,Mumbai ) your profile when they were looking for a corporate connection and now all over india we have almost 250 airtel cug plan
In kerala there are 16 airtel plans for our company.Out of which almost all the connection is having issues with your signals and its a serious for us.We all as you know are in to marketing and we cant afford to loose any of our customer because of a silly reason like my mobile was not reachable
I personally feel that something terribly has gone wrong with your technical department.I have reported my problem two years ago and registered my first complaint on 02/10/2009 and reference number is 28641471, the last complaint was registered on 02/07/2010 with reference number 32979941 and i am afraid that nobody has taken it up to fix the problem .
I request you to take action immediately to rectify the problem or we will be forced to recommend our company to change all India CUG plan to another service provider.
Hope that you will act upon the issue as early as possible .

Thanking you
your's faithfully.

Sir,
My Complient is that Airtel has a short range in my town. The tower is situated inside my town itself its just 700meters away from my house,but until now i am not recieving a single point signal from it when ever it detect for a network it shows the signal is currently provided from another tower which is 4-7 km away from our area .Sir i just want to know why the customer care neglect the complaint from our area ,even they have an running tower in our area itself. I and my area pepole had complaint it to Airtel customer care many times regarding this but they take it in a cool manner even not responding to us when they can resolve this problem

Thanks and regard`s
For Eravipuram Locality

i am using airtel sim from past few days, it was bad experience i port my sim into airtel bcoz of large network but it poor network n renge problem in Hadapsar Goan & Bhekrai nagar

Airtel Prepaid Connection — Charged for services not activated

Airtel has been charged me many a times for not activated and not informed service on their own and not providing refund for that

they are even charging for customer support call

Network problem is tremendeous

requird action from govt. body

I called up the Airtel Broadband customer care to get a new connection. The Execuitve did asked me all the details and said that you will recieve a call with in 48 hrs. After 48 hrs I did again called customer care and asked what happened, he said it is in progress and you will be again contacted till tommorow evening. but now its almost a week and there is no iformation from there side.
This is the customer service I am getting from Airtel, I donot know whom to contact and what is the excalation level.

i have fill the caf form on 23may 2008 for aplying a broadband connenction and pay the nstallition charge. but anybody not come for connecting broadband till now 05/06/2008

i have fill the caf form on 23may 2008 for aplying a broadband connenction and pay the nstallition charge. but anybody not come for connecting broadband till now 05/06/2008. when i apply for broadband excutive commetment 1st june is dadline but anybody not come till now

One Mr.maalikarjun, sr.officer, sales from Bharti airtel services ltd., madiwala, bangalore advertised and approached me that in my are airtel is providing broadband connection.He assured that broad band connection will be provided within 10days. On his assurance i have applied for broadband connection (Appl.no.BA 223401) on 4th march 2009 along with cheque fro Rs.1000/= and other necessary documents.When enquired after one week he started some excuses for not giving the connection as promised. On verification it was found that the cheque has bbe already produced to the bank and cleared on 6th march itself. When i want enqquire why still the connection has not been provided, he started avoiding the calls. Today, when cotacted the Bharti airtel office at Koramangala, bangalore (phone:[protected], I was shocked to learn that my application was rejected on technical ground that it is not feasable in our area. If so why did the sr. officer sales lied? Why my cheque was presented and encashed within 2 days of my submitting the application? It appears that the firm is cheating the people like this and collecting the money. Further, it seems that a refund order will be sent afetr 2 weekssince I contacted them. Is ther no way to punish this type of fraud?

Hi,

I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances and request ids. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 4 days ago and I am still waiting for the call. Today, I called up again and was asked to wait for some more time!!

My request ids are : 32385939 and 22410606

Please let me know if I can expect anybody to call me up regarding this as I intend to get my connection done asap.

Regards,
Naushad Ahmed
[protected] / [protected]

One Mr.Ranjit Kumar, Senior Officer Sales from Bharti airtel services ltd., madiwala, bangalore advertised and approached me that in my airtel is providing broadband connection.He assured that broad band connection will be provided within 7days Max. On his assurance i have applied for broadband connection (Appl.no.BA 0022954) along with money Rs.3300/- and other necessary documents.When enquired after one week(10 days) he started some excuses for not giving the connection as promised. When i want enqquire why still the connection has not been provided, he started avoiding the calls. I am getting scare now... To whome can i conatact in this case? and I tried to conatact these telephone numbers[protected],[protected] but no body is picking up the call

Please find the Sales and His team leader contact details below:

Ranjith Kumar-Sr.Sales Officer
Bharath Airtel Services Ltd.
#89, SVR Complex, Madivala, Hosur Main Road
Bangalore-560068
T:+[protected]
F:+[protected]
M:+91 [protected]

Prasant-Team Leader
Cell: [protected]


Thanks,
Harinath K
Harinath.[protected]@gmail.com

Hi,

I have been trying to get in touch with the Airtel BB customer care in order to enquire about broadband. After making several calls at 4444121, all that I have got are assurances. A rep called up and told me that he would get back in touch after checking the feasibilty of the connection in my area. That was 20 days ago and I am still waiting for the call. If i don't get ur call wid in 2 days i'm going to complaint against u to ur HOD and in customer cell...

I registered for a broadband connection in Korattur area - 4th Street on 15th May 2010.
The contact person was Premnath from Airtel - Ph [protected].
He took 2000 Rs from me, and registered for a connection app no : CH989321.
He told me it will take 2 days for the connection. I had waited for almost 3 weeks and I did not get a proper response nor any work was done for my connection.
Later I contacted Airtel broadband customer care on 1st June and lodged a complaint - complaint number 3335618 to process my refund. They told me it will take 15 working days for the refund to be processed.
After that they never contacted me regarding status. Today (10th June), I call them up and they say that they cannot provide me with a connection, and repeated the same information, when I asked them about status of refund, they told me that they can take a new request and get it processed. Second complaint number 33696716. Im not sure now when I will get my money back.

Hi,
I requested for a new connection with Airtel broadband. I gave my request form one and half months ago. The representatives from Airtel tells that connection limit is reached in my area. I'm residing in the below address
No 27, Ganapathypuram first main road, Pallikaranai, Chennai 600100. Mobile : [protected].
Also there are three people in my street itself waiting for the connection from Airtel.
Please let me know whether there is any procedure that needs to be followed to get the connection in this case. I'm not satisfied with any other service providers and I'm eagerly waiting for airtel connection in my house.
Also let me know if there is any escalation procedure available with Airtel to escalate the request to higher management.

When can i expect the resolution????

I have already mentioned my address in the complaint

My address:- G-901/902, Palm Court, Link Road, Malad West, Mumbai-400064

My contact no. +91-[protected]


Thanks,
Anshu

I only have plenty of complaint numbers from the customer care (4 of which are noted below and others i don't remember) but no service :_

9716273
1819640
1919610
2115630 (today's complain no.)

The account number has already opened in your system under Sumit Maheshwari, account number being [protected]. I guess the customer care executive and the engineers both are sleeping. Sorry to say but your services are highly pathetic.

Anshu

hello Airtel complaint cell,

I am from chennai K K Nagar, i too had the same problem of waiting 4 days after raising the request for new connection. Basically, i ahve used airtel and was out of station for some time hence disconnected the same, however the line from the airtel box into my home is still available and hanging inside my home. I raised request for airtel connection, none turned up for feasibility check. First of all, if you are giving connection to the same person why do your call centre people dont think there is no necessity on feasibility check? none turned up. I called up justdial to enquire on airtel usb modem and finally the call came from one of the sales guy of your's for bb conneciton. he came, he took all necessary details, committed as if he will provide it at the end of the day since there was no requirement for feasibility check. I gave 500 rs for installation charges and i am still waiting for the installation to happen. Why do you become so insane to keep customer waiting for your connection? u were the best in customer service. however, you have turned topsy turvy and giving false commitments and slipping delivery / installation time for the customer. Is this all about airtel customer service? The sales guy name is Augustin from one of your vendor around chennai ashok nagar.

If you cant deliver, dont commit; If you commit, dont fail to deliver..

I want aritel bb connection at the earliest, i had waited enough.

Abiraman
[protected]

AirTel — unnecessary messages and activation of schemes not asked for

i have been receiving some messages telling me about some unneccessary schemes, without me subscribing to them the operator has put them on, on my number. i have encountered such problems more than once and to this effect i want to file a consumer complaint against the company as the people at their outlet are lousy and do not lend a helping hand at any point.
i want that the issue be considered with serious thought or else i shall move on to filing an public interest litigation against the company
saurabh karan
[protected]

Airtel Prepaid — unnecessary subscription of schemes

hye
i am aditi sharma i have been an airtel customer for quite long off late i have been subscribed to a lot of schemes like missed call alerts ,daily horoscopes ,hello tunes ,jokes and a whole lot of other things.THESE subscriptions have solely been activated without my consent and i have been charged for the same.Since these subscriptions were made without my consent I request you to REINSTATE THE CHARGED AMOUNT TO MY CONNECTION WITH IMMEDIATE EFFECT.OTHERWISE I WOULD BE FORCED TO MOVE THE CONSUMER COURT FOR THE SAME.
MY phone no is [protected] .this is the no which has been charged unnecessarily.

aditi sharma

Airtel Prepaid — Unnecessary subscription

hye
i am Senthil kumar i am an airtel prepaid customer , i have been subscribed to Cricket voice pack.THESE subscriptions have solely been activated without my consent and i have been charged for the same.Since these subscriptions were made without my consent I request you to REINSTATE THE CHARGED AMOUNT TO MY CONNECTION WITH IMMEDIATE EFFECT.OTHERWISE I WOULD BE FORCED TO MOVE THE CONSUMER COURT FOR THE SAME.
MY phone no is [protected] this is the no which has been charged unnecessarily

Hey man,

I will suggest you to activate the DND service.
Just send START DND to 1909

Neeraj Bansal
[protected]@ymail.com

One of the biggest blunders of my life is changing from BSNL to Airtel.
Based on the healthy talk around about Airtel offering a better customer service. I decided to go for Airtel one month back. I took a sim ( new connection ) from Airtel outlets and activated it after provide all the required documents.
Today, the incoming and outgoing are blocked due to documentation problems. I resubmitted my documents thrice, no use at all. Finally my sim shows even shows an sim-registration error.

Pathetic service from Airtel help line also, no one wants to answer the questions. They keep talking the same bull s***, sir documentation has rejected nothing can be done its according to TRAI. I don’t know where ‘TRAI’ is coming from, when I submit my documents more than 3 times at Airtel customer care.

Shame on Airtel for offering such a pathetic service. Guys.. if you keep doing this I am sure you will have to close your company someday.

My sincere recommendations from people who want to switch ‘PLEASE don’t shift at all’, at-least to ‘AIRTEL’. My number was [protected]. My email id is [protected]@gmail.com

Good Morning to all of you,
Again, I received the same message of Video Talkies dated 30/07/2011 at 09.17a.m. i.e. Your weekly subscription to video talkies will be renewed in 3 days and you will be charged Rs. 15 for 7 days. If you wish to stop "Video Talkies" click here---- http://tk.vuclip.com/api/airtel_talkies?reqtype=UNSUB


Again secondly on 02/08/2011 at 11.18 a.m., I received the same message i.e. "Your weekly subscription to Video Talkies will be renewed in 3 days and
you will be charged Rs. 15 for 7 days". And Rs.15 has been deducted.

The mail which I received from you side was " We would like to inform you that your concern related to the deactivation of the Full Video service has been registered. Your Service Request number is [protected], in any future communication about this concern. Our team will contact you on or before[protected] with an update on the same." Till today, I didn't receive any call regarding this service. If it's possible for your technical team to deactivate the service, then its OK, otherwise, i think I'll change the Airtel No. & go for some other no. b'coz its not possible for me to sit in a cyber-cafe after 3 alternate day & mailing you for this.
2times, they have credicted the amount, again 2day, 15 rs has been deducted.

You always send ur auto generated mail which is of no use nor ur executive call us.

Airtel — scheme not activated

I have received continous messages from airtel on 22nd 23rd 24th September regarding a offer of 33rs recharge where I will get 27 Rs instantly and rs 38 within 48 hours and 100 minutes airtel to airtel free and when I have a recharge of rs 33 I only get rs 27 at that time and I waited fot the talktime and I registered a complaint no CBNRA[protected] ON 27th September and till now no action has been taken on my complaint. I had called up the customer care and they said that sir you are speaking lie and no such message has been sent to you .and when I try to contact them again they disconnect my phone in between. Airtel has a bad customer service and Its network is also losing its quality. But airtel should not forget customer is the king and I am now thinking of mnp
My phone no [protected]

Hi,
Since you were not able to install dishtv due to some problem, I have asked for refund.
And Service request no. for refund is 10779128.

Thanks & Regards,
Vijay Barangale

Hi,

Even my dad got a call yesterday but my dad was brainwashed by that fellow, n unconciously my father gave his account no. Later when he disconnected the call he realised, he launched an FIR just to be on safe side.
Call was from pakistan, as its 0092 and it is a code of pakistan and the guy name is Sameer (bhai) - Agent and Sanjay Singhania (Sr.Supervisor).
I guess this is a Pakistani Gang who z running this Scam, as they dont have any else and these pakistanis are not capable of doing anything, so they have found a new way of there livelihood.

Thanks & Regards
Bhumika Bajaj

Thanks for the information Bhumika

To,
Airtel

I am eapem Mathew from M.P. Distt.Raisen. My complent is there is no coverage in this area thus to towers in
this area. I live at Navodaya Vidyalaya Campus, in this campus
the coverage is very weak and delear is not interested in this
topic. I had compled so many times but there is no response.
So quickly solved my problem.
My mobile no. is [protected] & [protected].

My registered mobile no. is [protected] with referance of complain no. 17465662. My showroom is in basement until last 25days i got coverage perfectly but this last 25 days there is no coverage in basement or even outside basement area.

please increase your coverage and provide daily and week internet option, again we are not provided RS 274 coupon.

Sir or Madam,

We are using airtel landling connection from 5 to 6 years. and we have used your airtel broadband and with broadband connection you provided us a airtel phone instrument but now we disconnected this connection and airtel took their instrument back.But we were using this instrument for our old landline connection so please send us this instrument otherwise we will disconnect this old connection also.
thanking you
Landline No.--[protected]
Address-- H.no-127 Sector -9 faridabad

Still Coverage not available for Airtel in our area, even after calling Airtel so many times.

hence, we are now planning to switch the connection from Airtel to any other service..

I am using Airtel mobile connection from the last two month there is no coverage in my area I called to Airtel Lot of times but There is no response from there side

sir i cannot get signal inside my home,i am airtel subscriber for last five years,nowdays u r signal is going more worser,inside my room i am unable to get signal.plese look to it as fast as possible.i heard u r upgrading towers with 2.5G spectrum.please do it as fast as possible,tower is just 300m from my home
LOCATION;PUDANCHANDAI,NAMAKKAL DIST,TAMILNADU.I WANT TO USE AIRTEL SERVICE ONLY LOOK INTO IT FAST

My name is Gunasekaran using Airtel connection whenever i was getting my business incoming call in local city there is connection error problems coming in this i have spoke Airtel custemer care i did't get correct response so look after this problems so that i will continue this service otherwise i will move on to another service


Thanks

AirTel — for credit of balance

sir,
i request u theat my balence was cr. 30 RS. for some downloding and no such downloding is in my hendset i told to your custmer care at 198 but they are not talk with me and disconect the call.i am talking to two person in your costmer care the name is mr.sachin & mr.rajendra nobady is talking me with proper maner and not solve may problem. when i call first time the request reference number is [protected].
sir i request to solve my problem.
thenkyou sir.

Dear Sir/Maidam,
Till today my aircel cell number [protected] is locked by airtel company ltd and I can't connect to any airtel customer care for further clrarification. So you are requested to re-activate my above mobile number so as I can use my number as earlier. Hoping you positive reponse.