Airtel Complaints & Reviews

Dear Sir/Madam,

I am writing this email to bring to your notice and requesting your help in resolving the discrepancy in airtel billed amount for the services of June'2011. The Airtel activated the 3G services on my mobile no.[protected] on 03/06/2011 and got SMS for the same from airtel, immediately called up the customer care and requested for deactivating the 3G connection, restoring my 2G connection and he confirmed me that this request would be executed immediately. But the representative of airtel did not execute my request till 22/06/2011. I was of the presumption that 3G was deactivated on 03/06/2011 itself. On 22/06/2011, I came to know that my GPRS was deactivated, called the customer care and came to know that 3G was not at all deactivated on 03/06/2011. I have been wrongly charged for the GPRS services used during 03/06/2011 to 22/06/2011 at the rate of 3G tariffs (the billed amount for June'2011 is Rs.3274/-), I should have been charged for GPRS services for said period as per 2G tariffs (i.e. Rs.98 for 2GB limit). I have raised multiple nos. of complaints with Airtel & [protected]@airtel.in, but the answer given to me is "the billing is proper" & "on 03/06/2011 3G activation request was given by me. It is really false, I have not at all requested for 3G activation on 03/06/2011, when I got SMS of 3G activation, I called customer care to deactivate it. The airtel officers have not at all verified the voice record of the conversation had on 03/06/2011.

The complaint nos. are

Dates Complaint No.
03/06/2011 I did not get the SMS regarding complaint/request no. Voice
record should be heard.
22/06/2011 F[protected] & F[protected]
01/07/2011 F[protected]
05/07/2011 38320052
08/07/2011 38377770
09/07/2011 F[protected]
11/07/2011 38427471
12/07/2011 F[protected]
12/07/2011 38446294
27/07/2011 F[protected]
28/07/2011 F[protected].

My mobile no. [protected].

Request your help to interfere and listen to the conversation had on 03/06/2011 with Airtel representative to resolve the bill discrepancy. I should be charged only Rs.98 for GPRS + the call charges.

Hoping that issue will be closed at the earliest.

Regards
CA. Santosh Hebsur

Balance Deduction for an incoming call while sim services not in roaming.
Called and registered a compliant. Lost 11 rupees, But still problem not solved, Now cant able to contact Customer care too............
F......ing service ivr reply..........

Dear All,,

We are facing all of trouble from Airtel.

First we have applied for MNP (Airtel to Vodafone) on dated 12/07/2011. That has been cancelled due to contractual aggreement.Although, we have no agreement with Airtel regarding this. We had gone to Laxmi Nagar relationship agency and met Mr Sunny & Suman for knowing the correct reason for cancellation MNP but they have not given proper reply and told that again you will apply.

We have again requested that please convert my connection in Pre paid to post paid. They told that new SIM is not in stock and avaibale after ten days. We could not understand that. We have again to again requested that they aggree to issue one SIM and fill the requisit form. Now again 4 days has been expired but still it not convered it.

We require your support against that relationship agency and Company.

Thanks

Sanjay Mittal

[protected]

Dear Sir,


My unbilled amount showing 7488 Rs and my cradit limit was 2000 rs then how can be it exceed from my limit and airtel make GPRS charge so much although i didn't use so much .

I did complain of SMS issue on 21 July . Request id was[protected] and without intimate and solution airtel did close this Request .Still issue not resolved .

I have taken corporate plan and such kind of service and issue should not be consider as we also work in service provider company.

Hi



I am airtel prepaid customer. My number is [protected].


I recharged with GPRS Internet pack of Rs.98 on 05 July 2011.From 27 July 2011 I am not able to connect to gprs internet connection. Whenever I am trying to connect it responding data connection lost error.



I called @198 complaint helpline number of airtel. I told the customer support person Mr. Babulal about my problem then he responded me aggressively that I should call on some gprs number not on this number. I asked him that I want to submit a complaint regarding this concern, that's why I called at this 198 number. He replied in rude manner and when I asked about another number then he gave me 12118 for gprs helpline. Ref. No. : CMOBI[protected]. This is very shameful that how you people are treating your customers.



In this way your customer care person is taking care of airtel consumers. We are paying in advance for your services and you people treating us in that rude manner instead of solving issue.



I already faced data connection lost in previous month also, then you people settled it with giving back 15 days amount Rs. 45 to me.

Now I am facing same problem again.



I am fed up with this type of service given by airtel.



Should I move to some other service provider.

myself pradeep negi. i have purchased a data-card for micromax of airtel company.data-card is ok but internet speed is 20kbps...i am requested to you solved out my complaint as soon as possible..product emei no..[protected]..no. of fcts mmx 300g...i am living in faridabad, sector55,house no..525.

Hi,

I called to customer of Airtel DTH and applied for the new connection. They told me that please provide us your credit card number we will debit the money from your credit card and after that we will give the connection immediately.

As they promised they will give the connection on the same day, they failed to give the connection
So i asked for refund the money back .They are not able to refund the money even after 20 days.My question is who will pay the interest for me for the 20 days.Why i want to give the money to them for 20+ days.

Does airtel ready to provide some money for me for 20 days without interest?

NOTE: Dear friends don't take airtel DTH connection worst service from day-1

My customer id is [protected]. From last two days I am not able to view any of the channel on my Airtel digital TV due to error code B001. Firstly when i contacted to CC they told me that this problem persist at broadcaster. After 24 hrs still the problem is same. then i checked for cable connections, Power off & on of STB. but still problem is same....
Today morning i switched on my TV & STB but the system hanged out on loading screen of Airtel Digital TV....& continuous error display on the screen & not able to change the channels too. So i called CC & lodged the complaint about the issue. I am yet to receive complaint number from Airtel. Service center is not responding the calls. please anyone tell me why should one believe Airtel for their good customer support when they are not taking the customers problems seriously. How could they satisfy their customer with this kind of service..?????

dear sir;
my self anil jaiswal my mobile number is-[protected]
sir i m a college student i taken a airtel sim card on my college id because i dont have any other identity proof.when i taken that sim they started my services but after 2 month they bared my servicer that time there was more than 500rs after that i went to airtel service center but i was unable to get any right information they told that your sim is rejected and u cant get your balance and same number again. pls do somthing for me i realy want my balance again and i want to teach a lesson to airtel.pls take reaction this sir.

Hi AIrtel



I have given payment for new connection on 22nd June, 2011 vide cheque of amount 1200/- . as advance rental for

Package 599 Bandwidth 512 kbps



CEF No HY 315816



Agent Name Rama Krishna

CODE-D5316900





Now one month has passed and no initiative is taken for connection.



Either refund my amount or install connection with in time of 5 working days.



Take this mail as notice from myside as a customer.



Also I will be putting your feedback across all internet complaint forums.



Also provide the address of the dealer who have falsely committed to me and still 1 month has passed and no action has been taken.


I have been also trying to reach your Airtel Broadband Manager Mr Raj Shekhar [protected], who is not entertaining the calls. The marketing person who took the amount name is David [protected]


Air tel services are disgusting.


Thanks

Karandeep Singh
[protected]
IT Lead Analyst
Hyderabad

i am a customer of airtel telrservices.of i really get harashed of it because of it's totally non responsible service.it alues dedut spme amount from my account on the name of vlue added service. but i am not interested in any type of vas so i never used to activate .i don't know why they activate service with there interest and deducted money with a thanku note .today[protected] also they activate on of such service and deduted 3 rupess.it's become there routine.even i m not able to talk to customer service.sir please these types of things are harashing consumers.

hi

My name is dharmesh k.p.Nair, and am a regular user of airtel broadband past 1 year, When i take the connection i have asked the agent for a 4mbps connection with out any speed limitation,At that time airtel announced one offer for customers inside the 1 km range of airtel exchange for 899 rs per month.The agent talked with his superior and contacted the exchange and confirmed that we are eligible for the 4 mbps unlimited connection,and approved it. Last 1 year we didnt face any issue regarding this connection, but from[protected] my connection speed is limited to 256 kpbs, i have register complaint several times on airtel customer care, but always am getting negetive feedback from their side, they told me that according to their database our plan is 899, 6gb limited plan, so i have explain them everything regarding my connection. but still i didnt got any kind of help from their side, every time when i call they are asking 12 or 24 hrs time to solve the complaint, and one or two times i got 4 mbps connection and after a few hours again it going back to 256 kpbs. i called to customer care today morning too, that agent told me that he cant help me and ask me to contact to this e mail id with all information, as i said am a regular user and at least i will be downloading 20 to 30 gb per day, and my business is related to internet,so fast connection is must for me. last two weeks am not able to send even a 100 mb file to my client and not able to download more than 20 gb, So my business is totally collapsed.so i request you to kindly solve this issue asap

this is my connection details

Broadband/ Land line number : 43540836
Place : Chennai
Connection exchange : Choolamedu
Connection : 899 rs 4 mbps / unlimited / with out any speed limit



thank you

Hi sir. I am Dr.Milap.Somaiya . Acually sir i purchased airtel hd connection online on 23/07/2011 and then i recieved a call from their call center and he send and executive to my office to collect the money for it Rs.2790 within half an hour which i paid and i was promised that he will fix the connection on 24/07/2011 between 10 to 12p.m. Then after collecting the cash i received a call to confirm the payment and again he promised it will be installed within 36 hours. but now its been four days and i have been calling various departments of them but no body is answering and they keep promising that tomorrow we will surely install. on tuesday that is 26/07/2011 their executive told me that they have still not booked my order... now its been four days and again they are promising one more day.. i think these companies keep promising their customers and dont keep them.. pl take some actions against them so other customers dont suffer .. my no is [protected] and they gave me an id [protected].

This is to inform the concerned people that while I was in Russia,I wasnt allowed to call from my Airtel prepaid connection.

Before I went to Russia I activated International roaming Service of Airtel.I was told that I would be able to call from my Prepaid Connection.But when I landed in Russia I found out that I wasnt able to call.No outgoing calls were allowed.Only incoming call came in.Besides I was charged with Rs 150 per minute of Incoming call which is more than the Airtel people told me before I went to Russia.

When I came back and contacted them,they were not able to give any satisfactory answer and even dropped my calls before answering me.

Once one is out of the country,one needs to contact his/her realtives to let them know how one is and may need urgent assitance or help.I wasnt able to do that due to this unwarranted and mean act of Airtel.

I would like to get proper solution and punishment for this mean,improper and uncalled behaviour and service of Airtel which led harrasment and tension to me as well as my family.



Thanksing you,

Anindya Haldar

Mob:[protected]

mail id:[protected]@gmail.com

Sir,

I am a user of Airtel , when i am trying to call to any where then i am getting no network in my room.

As my number is of chennai and i am want to use in delhi. Then i consult with one of my friend for airtel network then he told me don't use airtel sim, use Vodafone or Reliance sim because they are giving full network here.Then i shocked to hear this.

Can any body solve my problem for network .

Arsad
[protected]/[protected]

I was unfortunate to have chosen Airtel Digital TV as my DTH service provider therefore I accept my mistake of not going for a more reliable and respectful-towards-its-customers provider. Having done so I still did not except this kind of shoddy service from a reputed (allegedly) firm like Airtel that it has now come to seem as a punishment.

I bought the 2 month subscription for Rs 1590/- offer which included a cash back of Rs 250/- as advertised on your website. The offer seemed attractive and I trusted the brand Airtel, since Airtel is my broadband provider as well, but the trust imposed turned out to be fatal I guess because ever since this ill-fated decision I have nothing but being victimised by the poor standards of customer service of Airtel Digital TV.

My connection (Account ID:[protected] has a "No Signal" problem with error code B001 since 13th July 2011 and I immediately logged a complaint when I saw it and then began my ordeal which is yet to end, please read the description:

1. First thing, NO ONE ever speaks in English despite choosing it as my medium of communication at the very outset of the call. Pathetic would be my verdict - considering we live in the global age of 21st century.
P.S. Please remove the option of choosing English as the language to save the disappointment caused to customers (but only if you cared about people who paid for your salaries)

2. At first, at the time of registering the complaint (around 13th Jul 2011), your executive tells me that this problem might be because of bad weather and since it was raining at the time I bought his argument and was prepared to wait till the rains cleared up. A complaint was lodged nevertheless SR no. 9982118

3. Your engineer (with all due respect to that word) calls me up the next day and upon learning about my address tells me blank on my face that he can't take this complaint up because "the place where he lives is far off from my address". Since it was an Airtel Digital engineer and a city as huge as Pune, I assumed it would take him at least 2 days to reach my home as you guys must be used to travelling on bullock-carts because i[censored] noticed the progress technology has made I would not even be having to write this mail, he sounded freakishly reasonable. Any ways I thought its now my responsibility to find an Airtel Digital technician who wouldn't hate the landscape of my locality enough to resolve my complaint

4. The next day on 16th Jul, Airtel Digital thought of simply surprising me, A horrible surprise. I get an sms stating that my complaint has been resolved, I run back home in anticipation but then I got the surprise that Airtel Digital TV had planned, no TV!!! You guys are humorous but the only people not smiling were me and my roomies, but alas who cares!

5. Then started the vicious cycle of calling up the customer care --> people giving assurances of timely resolution --> I raising escalations on the same calls --> people hanging up on a paying customer --> I calling again asking to speak to managers (in case you hired some) --> customer care executives putting me on infinite holds and finally hanging up --> and here we are

Now lets hop over to the future:

1. I decided to buy the Neo Sports package and my account balance went negative. When I call up and enquire I am told that the promised cash back of Rs 250 has not happened. Can I ask why? I stall on recharging my account because I know whatever Airtel are they are not thieves and I would eventually get my money back, but alas! Frustrated, I recharge my account with Rs 100 in the hope that I would finally get to watch some TV but could I ever be right with Airtel Digital - a resounding NO. Trust me - this Rs 250 was not given to you for charitable purposes and I DO WANT MY CASH BACK AS PROMISED

2. There's a joke on your website that goes like: "Procedure and benchmarks for redressal of complaints through the Call Centre - Benchmarks: At least ninety per cent of complaints concerning non-receipt of all signals by the Customer save and except due to disturbances of weather or natural calamities, will be redressed and we will restore the signals within a period of twenty-four hours of the receipt of complaint." I know I am not lucky enough to be considered amongst the first 90% but I DO WANT MY CONNECTION BACK ASAP

3. Since my connection was activated on 20th June 2011 and under the proposed scheme I am supposed to get 2 months' free subscription along with Rs 250 as cash back. I WANT ALL THESE TERMS HONOURED

4. But if the people responsible at Airtel Digital TV are casual enough to ignore this mail and this complaint, we would have not choice but to approach the National Consumer Disputes Redressal Commission (NCDRC)

Dear Sir/Madam,

As i am using my prepaid mobile number for more than 5years, now i am not satisfied with the prepaid plans which the Airtel is providing now and more over third time i have requested for the portal changing, but still Airtel make me to stick with the same networks by Providing an offers or etc,

Last time on 2 June, while i have applied for portal no. they said there is no more offer with them to provide me and more over, i had accepted the same and replied back like i will use my earlier Boosters which i had utilized for 1 yrs and also i had recharged on the same day itself for Rs225. but the next day with out an intimation to me they had changed my plans again to MNC plan, that i came to know after 1 and a half months, they had hided the 225.RS from me.

Today after a compliant raised from my end they have return back 200Rs/-.But i was not happy with the same plan.

Now i had planned to move to Airtel Postpaid But they are routing me to go far apart 200 Kms to change this to post paid. Since there is no Airtel show room in chengalpattu or kancheepuram (DT). but currently im leaving in kancheepuram (DT). my sim card belongs to south tamil nadu which was bought in Chengalpattu only,

So i need to spend a single day and 400Rs/- to do the changes as they are saying.

My problem is nothing but the entire kanchipuram DT doesnt contains an Airtel show room as they said on the call. Kindly help us by providing a good solution to get the problem fixed and what are all the steps we can take with the airtel since the customer focus is total deviated even though we are paying alot of money and they are becoming money minded.

Thanks in Advance.

With Regards,
Rajagopalan R S

I had Airtel digital DTH connection from September 2010. Really i made mistake because cant abe to add package through web site and through customer service always reply same, call after 30 minutes because server down. Past 10 days i cant hear voice in my hd setup box. I made complaints several times. same reply today ur problem got resolved. But NOTHING happening. Please dont get connection from Airtel Digital DTH. I[censored] call customer service if they cant able to answer they disconnect your call silently. If they retain same support like that i am sure in future Airtel Digital TV will not be live and successfull. Please change the attitude and give good support to customer.

sir,
i am request for static ip from last 15 days for viewing cctv
your executives has given request nos 48777700,48911952
but no further action from your side.
please issue static ip as early as possible or disconnect our broadband connection
broadband tel no[protected]
landline no[protected]
regards

vijay
vishvashilpi industries

I have been receiving a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30 for the past two months. This month also Rs30 has been deducted from my airtel account, which i don't want and for which I havent subscribed.

So, kindly I request you to deactivate this service on my number +91 [protected].