Airtel Complaints & Reviews

hello,

I have bought an Airtel 3G datacard on July 05, 2011 from one of the outlets at Croma, Ghatkopar. On installation of the exe file at my laptop and running the same as guided i was not able to get the internet connection and system kept prompting that there is no network access. On inquiring with the customer care and regular follow up for 5 days the internet connection was restored.

Now as the validity of 30 days on the 3G was about to get expired i have charged the number with 3G plan of Rs.675 - flexishield plan - (1.25GB) from a local vendor who have shown me that my transaction was successful and i have also received an sms on my 3G that my transaction is successful and which also showed me the transaction number towards the confirmation of the recharge. However, after that the internet worked for only one hour after which i am not able to get the internet connection.

I have called up the customer care for this problem for atleast 5 times and they assured me that by August 05, 2011 i will get a call from back office and my problem will be solved. They have also send across a request number after registration of the complaint. However i have not received any call from the back office. Whenever i call the customer care they are giving me separate status every time. One of the executive told me in the beginning that there might be a problem and they will look into it and assure that the balance is appropriately credited to my account which might not have been done due to some problem. On calling for next 2-3 times the executive told me that there is no recharge of Rs. 675 to my number (however i have got a transaction id and a message of recharge successful on the number). On calling on August 06, 2011 i was been told that my balance has got over after the recharge of Rs. 675. Now how can the balance get over after using the internet connection for 1 hour without running any download.

I appreciate the quality of internet and the speed, but how can Airtel be so bad with their service? Now I am planning to stop using my 3g datacard and will advice my fellow friends who bought the same on my advice. I don't know how do airtel promises best network access and providing best customer care services when a customer has to approach you every time after every single transaction.

regards,
pankaj
[protected] (data card number)
[protected] (contact number)
email: [protected]@hotmail.com

I have taken new airtel prepaid sim [protected], 20 days back and submitted my id proof along with photos. They barred my outgoing calls one week before saying that my documents haven't reached them. still my outgoing calls are barred. This shows the negligence of airtel customer services.

Respected Sir,

I am an airtel prepaid customer and my number is [protected]. I am a student from Malaysia, recently arriving here. I bought my BlackBerry Bold 9780 in Malaysia, created my BlackBerry ID there and it works just fine. But I could not connect to BIS here. I have activated my BIS plan for Rs.399, and have received confirmation sms which states that my plan is activated. Then I have registered multiple times my device to the wireless network through Host Routing Table. I did receive message which states that my device is registered to the wireless network. But when I try register at Airtel Blackberry webpage (airtel.blackberry.com), it says that my device have not been registered yet. In my device, there is the BlackBerry logo beside 3G (it is in capital). I could browse throught Blackberry App World, but not Internet Browser. In the service statuse, Blackberry Internet Service is "not connected" despite having the logo beside my 3G signal. I have called 121 for more than 10 times, and they kept on asking me to do the same thing which I have repeated for more than 10 times. Then, they dropped my call. This had been happening a lot of times. I believe Customer Service have no right to drop my call just because they can't solve my problem. This is against airtel customer rights. Airtel has been a very big problem for me. The purpose of buying a Blackberry mobile is over if there is not blackberry service! Their customer care is pathetic and they have no value of the customer queries.

I've tried deactivating my plan and reactivating it, but still there is no solution. I have spent nearly Rs.500 for a service which I could not get.

Kindly look into the matter and please do the needful.
Thank you,
Hielfiqri Syairulhisyam
[protected]

Dear Mr Rakesh Ranga


Thany you for hearing my problem here but i did not get my money back to me which was deducted by airtel by activating the airtel blog service, job alert and missed call service on my number as i did not send any kind of request to airtel. i want my money back to me.
moreover please let me know about the action taken by airtel against the customer care executives who dis-connect my call without intimating me on 11 july 2011.
if you wish to see the proof, i can show the messages sent to me by airtel after disconnect my phone. i want evidence of the action taken by airtel and my money back to me.
i think, you know it, how hard is to earn money nowaday. if possible for you then please contact me by phone call

i have attached the copy of complaint made by me. Please go through these complaints.

thank you

With due regards

prem chand
[protected]


i am prem chand.
i got sms from airtel regarding airtel blog and they told me that i can hear that voice mail at free of cost by dailing *1*. they mentioned nothin g else thn this.
i did the same. then they activate the airtelblog service on my no and deduct my account. i made complaint regarding this to customer care but they disconnect the call 6 times and then they blocked the customer care helpline on my no.
this is not the first time.
before this they activate missed call alert and job alert on my no without any sending any request from my side to the airtel.
DND service is activated on my no since 2007, even thn i got promotional msg and call on my no.
many time i got sms from airtel regarding frndship to girl.

i have some of these sms in my phone.

what i can do now.
shall i move to Court.
thanx
[protected]


Dear Prem Chand,

This is to inform you that your concern listed on 19 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Jul 23, 2011 by
airtelpresence
Dear Prem Chand,

This is to inform that your concern listed on 19 July 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
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No response to my complaint
Dear Mr. Rakesh Ranga
i did not get any solution till now. Please let me know whether you will sort out my problem or i will move to consumer court against airtel? For reference please go through my earlier complaint on 19/07/2011.


With regards
prem chand


i am prem chand.
i got sms from airtel regarding airtel blog and they told me that i can hear that voice mail at free of cost by dailing *1*. they mentioned nothin g else thn this.
i did the same. then they activate the airtelblog service on my no and deduct my account. i made complaint regarding this to customer care but they disconnect the call 6 times and then they blocked the customer care helpline on my no.
this is not the first time.
before this they activate missed call alert and job alert on my no without any sending any request from my side to the airtel.
DND service is activated on my no since 2007, even thn i got promotional msg and call on my no.
many time i got sms from airtel regarding frndship to girl.

i have some of these sms in my phone.

what i can do now.
shall i move to Court.
thanx
[protected]



Dear Customer,

This is to inform you that your concern listed on 27 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Facebook - http://on.fb.me/cECyvS
Aug 1, 2011 by
airtelpresence
Dear Prem Chand,

This is to inform that your concern listed on 27 July 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
21 hours 33 minutes ago by
airtelpresence
Dear Prem Chand,

We would like to inform you that your concern listed 27 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
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Since some days back service named hungamaclub-video portal has been activated on my mobile no.[protected] without any intimation and without my prior approval. Rs.2/- per day are being deducted from my Balance. No option to de-activate the service or to contact the customer care there. Kindly get this services de-activated and refund the amount deducted on this account.

I am facing problem on VOV service

Unwanted charges and not solving complaints from 1 months
I am suffered from airtel services they activate the services and never listen the complaints/or work on complaints neither on customer care or Consumer forum. I have also make complaints from 15 july against VOV Video Service for deactivation on my mobile no [protected]. But they don't stop the VOV VIDEO SUBSCRIPTION services and also block the customer Care service on my mobile no. Who Will pay the amount which is deduduted on my mobile no from july . I was very unhappy from airtel. If they dont't stop the service and return the amount which was deduted from my account then I Switch to some other network.
I have tried every thing,deleted gprs airtel setting ,stopped gprs service,still its not working

(airtel) broadband intermitantly disonnected continously for a month july.
Complaints registered (airtel) did not have any effect, though their engineers kept coming but could not find the fault.
fault diagnosed as call drops, but could not be rectified.
On 3 aug 2011 the same problem was noticed, we informed mr mukesh technical manager in noida (airtel) on phone number their engineer informed that our connection number[protected] is barred and advised that we contact the customer care. On visit to the nearest airtel office we were informed that there are no dues, but the connection was barred.
throughout the day we made more then fifty calls on numbers.[protected] mr lalit mohan manager airtel.
mr mukesh [protected](airtel). mr pawan rana [protected]( airtel). ms bhawna [protected] (airtel). mr sarmesh mishra [protected] (airtel).
(airtel) complaint number 1732624
(airtel) interaction 10320908
but we did not receive any response instead ms bhawna who is the head of north india region airtel misbehaved and on our request to send us in wirting the status of our connection reasons for disconnection refused to do so.
following sms sent

1. [protected] sms sent: complaint no 732624 interaction no 10320908 no payment deflt only line dsl landline no 4347610
sms sent on time 01.06.16 date 03.08.2011
2. .[protected] sms sent been making complaint since last one month no connectivity since 9 u r not doing charity who will compensate for the loss.
sms sent on time 01.47.12 date 03.08.2011
3. [protected] complaint no 732624 interaction no 10320908 no payment deflt only line dsl landline no 4347610
sms sent on time 01.51.20 date 03.08.2011
4. [protected] it seems great party at airtel......................a harassed customer bhawana please forward this to ur boss
sms sent on time 4.48.35 date 03.08.2011
5. [protected] sms sent : it seems great party at airtel......................a harassed customer bhawana please forward this to ur boss

the internet was reconnected on 4th morning , we were also informed by some officers that the connection was also barred on 2nd august but reconnected on 3rd august only for about half hour.

a call was made to mr lalti mohan at 6.30 pm again since the broad band connection still working internitantly. mr lalti mohan sent (airtel) an engineer on 4th august at about 7.30 pm who checked that connection was getting dropped
many requests made for disconnectio but they refuse to give the disconnection number

Everyday since last 10 days, I am getting a message that Rs 5 has been deducted from my account because I have used some service: MultiContentStore on Airtel Live, which I haven't used ever. Despite calling customer care 4-5 times & registering complaint they haven't deactivated the service & keep deducting money. Now I am fed up of their excuses and I want the service to be deactivated for sure and my money to be refunded. My no.-[protected]

I have a postpaid connection of airtel, my no. is [protected]. last month i.e on july 2011 I got a call from airtel customer care for a pack of apna punjab mini pack, in this pack I have to get the calls for Rs. 200 in the pack of Rs. 125. I get my consent to the executive . but I was surprised to see the message of airtel that they have started any another pack that was 350 mins a2m in Rs. 150. I call to customer care regarding that message then the executive told me that I have get not the minutes of 350 but calling for Rs. 350 in just Rs. 150. company is giving Rs. 150 benefits to me by charging only Rs. 25 extra then I give my consent to activate the pack. but when I got my bill I was shock to see that the company cheated me and give me only 350 minutes instead of calling value. then I call to customer care regarding the issue but then the officer named Mr. Rakesh did not solve my problem but advised me to deactivate the connection. I am using the services of airtel for last 4-5 years, how can I disconnect the connection, but I will surely changed to any other company. the behaviour of executive and officer was so bad, they are not concerned about the reputaion of the company nor they have any feelings with the problems of customers.

Hi Airtel Team,
It’s very painstaking submission to you for very disappointing experience from Airtel services, as after direct telecon with airtel telecallers on ([protected]/[protected])they assured me n. no. of times that my problem will be resolved till EOD,even i have given all required docs.from my side,however i am still suffering from the same.
I have sent so many mails to nodal officer ,however I am getting only acknowledgement mail from Airtel.
It’s a harassment from Airtel.I was not expecting this kind of delay, this is very unprofessional attitude toward your clientage.
New Req. no[protected]
Telecaller -Poonam([protected])

Initial Mail Sent on Fri 7/15/2011 12:37 PM
(Hi Sunny,('sunny.[protected]@airtel.in'; '[protected]@airtel.in')
This is to confirm you that I have given request letter to update my Name & Address on my Airtel postpaid mobile bill with NOC and ID proof of Primary user/Required supporting, as your executive Firoj([protected])required at Software Tower SEZ.
However I have not received any acknowledgement from your side after 25 days, and also my current month mobile bill has been generated with non updated information.

User Name- Vivek Kumar Mishra ([protected])
Address- HCL Technologies Ltd,Plot No.3A,Sec-126,Noida-201301

Removal Required –Vidushi Shukla
Address- HCL Comnet Ltd.
So, where is delay pls confirm ASAP.

Regrds
Vivek Mishra
Mb No-[protected]

Hi,

I have been using the number [protected] since 2004. Due to some personal reasons I had changed my plan from postpaid to prepaid. After this change, I had moved abroad for work and all of a sudden my sim has been deactivated. It was very dissapointing when I had returned to India and tried to use the same number again.

Could you please help me with reactivating this card? Hope you understand that this number is very close to my heart and I would be very happy if you resovle this issue for me.

Thanks!

Regards,
Ruth

I brother had a Airtel Prepaid connect having no. [protected] in which 2 months back i have taken a Net Connect of Rs. 98/- in which I can use 2 GB of net where as in month of Jun'11 my total mobile bill has come Rs. 4059/-, whereas I have utilization was less than 2 GB which is also showing in their bill, On 21st July'11 I went to Airtel Customer Support Desk where they where not able to resolve my problem & told to come after 10days and to meet Mr. Kiran Das, when on 05Aug'11 I went to meet him he without seeing my bill rudely told me that I have utilized that much & I have to pay the same when I ask pls tell me 2 GB how much KB is there then he told me to contact to Airtel Tollfree no. or to mail at there ID they will not be able to resolve my problem, I have mentally harsh by them. Request you to kindly look into this. My alternate No. is [protected] & mail id is [protected]@yahoo.co.in

Please update my mail ID to franklin.[protected]@gmail.com. My previous mail ID was eileeneda.[protected]@tcs.com.
Airtel No :[protected] . Contact number : [protected] (I will be available @this no only).

Sir
I have made request to Airtel DTH services for a new connection by sending my mobile no. and got immediate response that some one will contact me before 11 AM. And got a cal from jitender singh landline no. [protected] for the connection at 9.30 am. He asked me how I am going to make payment on line or cash. If I want to make payment cash he will send his agent to collect the same. I told him to call me after half an hour and asked me to be online as he is sending email with details of payment site connection. At 10 got a call and I made the payment. Mr jitender’s email is also written below for reference.

I had made the payment as detailed below and not received ID so far. You
are requested to send me ID number and want to know whether made the payment
to the right person.




similar stories of fraud for your ready reference below . You are requested to block that fraud portal of payment and if possible payment released to this may revert back.http://offers.connectindia.in/checkout.htm



w r
H S Sandhu
[protected]

--- On Thu, 8/4/11, sandhu harjeet wrote:

From: sandhu harjeet
Subject: Re: Payment Link For Airtel DTH
To: "JItendra singh"
Date: Thursday, August 4, 2011, 12:05 PM

reference no. IS 3757359 please activate ID and send the same .
H S Sandhu

--- On Thu, 8/4/11, JItendra singh wrote:

From: JItendra singh "JItendra singh" <s.[protected]@vriti-interactive.com>
Subject: Payment Link For Airtel DTH
To: [protected]@yahoo.com
Date: Thursday, August 4, 2011, 9:58 AM



Dear Customer,

Thanks for showing interest in Airtel Digital Tv.It gives us great pleasure to
welcome you on Airtel DTH network.

AIRTEL DTH for


MPEG-4 DVB S2 technology for the best picture and sound
Free Installation

Free Home Delivery

Universal Remote
12 months warranty


Payment Link

http://offers.connectindia.in/checkout.htm



choose BillDesk for credit card and

CC Avenue for Debit Card, Netbanking, Itz Card,American Express
(citi bank secured services)

Product ID is 8025

after payment you will get a form reference number pls send the reference no.on
the same e mail-ID for activation.
similar stories of fraud for your ready reference . You are requested to block that fraud portal of payment http://offers.connectindia.in/checkout.htm




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Consumer Court > Consumer Court Forum > Consumer Forums > Entertainment and Recreation > DTH > Vriti Interactive - Airtel Digital TV

Dear Airtel Customer care,

1. I am running a unit for manufacturing of Water purification equipment and treatment plants in Jalandhar. Mr. Harpreet [protected] from Airtel (Visiting Card enclosed) approached me on 23rd July, 2011 for new CUG connections for my small unit. They tell us a plan of Rs. 150 per month in which we can do free calling on our CUG Nos. also get 12000 Sec free calling to any mobile or landline in INDIA on any network and 200 free SMS to anywhere in India. We like the plan and purchased 3 new connections ([protected], [protected], [protected]) from them and add on 2 old connections ([protected], [protected]) which we are already using in Airtel.
2. After getting the connection on 26th July we came to know that we will be charged Rs. 25 per connection for free incoming in CUG and the executive Mr. Harpreet is demanding Rs. 625 against the SIM charges, which has been paid to him but he has not been provided any receipt for the same.
3. Mr. Harpreet provided 1 SIM on 30/7/2011 after lots of request for changing our add-on connection from Pre-paid to Post paid ([protected])and add in CUG because I planned to travel in Jammu & Kashmir on business trip in Military Engineering Services Srinagar, Baramulla, Uri and Gulmarg and the prepaid connections are not working there due to security reasons. According to Mr. Harpreet the SIM will be activated and start working till evening or maximum by Monday morning. But till now the SIM is not activated and I suffer a heavy business loss due to not connected to my business associates. And the 1 SIM which is the 2nd add on connection in CUG is not provided to us because AIRTEL don’t have the SIM according to Mr. Harpreet.
4. Our 3 new connections are working alright for 3 – 4 days after that the incoming is barred we informed Mr. Harpreet on 2/8/2011 and he said, “the ID proofs of about 100 new connections are couriered to Chandigarh office which is misplaced and we spoken to the courier office and they deliver the packet till evening and our connections are start working in the morning. (3/8/2011)”
5. Till now our connections are barred and we are totally disappointed and facing so much problems.
6. We are not interesting in using these connections, Please send somebody to our office premises and pick the connections and return our money which we have paid to Mr. Harpreet and take necessary action against him.

Regards,
Jaspreet Singh
0-[protected]
0-[protected]
0-[protected]
Matrix International
C9 Water purifier
[protected]@c9waterpurifier.com
349 Guru Amardass Nagar, Near Verka Milk Plant,
Amritsar Bye Pass, Jalandhar City.

THIS MAIL IS SENT TO "[protected]@bharti.in ", I AM SENDING A COPY FOR YOUR REFERENCE AND FURTHER LEGAL FORMALITIES IF THE COMPLAINT IS NOT HURD PROPERLY.



Dear Sir,

I am rahul nayal and using airtel services from a long period.
Recentely I have felt that the airtel services toward it’s customers
are declining rapidly.
Before telling the incidence I would like to add that I am holding 5
airtel connections in my family (3 post-paid & 2 prepaid) and after
this incidence I might use benefit of mobile number portability to
some other service provider. That depends about how you will handle
this problem.
Incidence is like this:
On 03 august 2011 I got my prepaid number [protected] recharged for Rs.
200 through my axis bank internet banking. Usually I use internet
banking as a tool to do all my financial & non financial transactions.
So continuing my grievance, that recharge was not updated on my cell
no [protected] but on the same time I got a confirmation message from
airtel (some 55555 number) that “your recharge is in process and
kindly check your balance after some time”. But till the time this
mail was written recharge is not done.
Further coming to point of service excellence, I called up 198 & 121
but none of your customer service officer was competent enough to
handle a customer query. I don’t know what’s your recruitment process
is, but really those guys were below average. More over the gentleman
with whom I inquired about my problem at 121 was so rude that when I
requested him to connect me to his supervisor, he first ask me to
wait, that picked the call and said that his supervisor is busy and
won’t be able to come on line. This was not the end of my bad day,
this gentleman than banged the phone on my face. Can u believe a
customer service executive banging call on customer face? That really
great on part of airtel….
Sir, I want to ask you one thing, what about the line” YOUR CALL IS
RECORDED FOR INTERNAL TRAINING AND QUALITY PURPOSE”. Is this trained
staff and quality service you are providing to your customers.
For your information I am Manager Corporate Salary at AXIS Bank, and
if this request in not heard timely I will be knocking the door of
consumer court.


--
Thanks & Regards

Rahul Nayal
+[protected]
+[protected]

my hello tune is automatically activated by airtel on dated 04/07/2011 at 01:50:24pm... firstly a ivr call comes and asked for hello tune but i cut the call without pressing any desired no.
after sometime they will charge Rs30 rentel and Rs 15 for downloding. soon i call costomer care but they bared my call. so plz return my money as soon as possible...

my mob no is [protected] (caller tune wrongly activated is "tere bin")

I could not control my set top box using my remote control.
i have been using this service since November,2010.But this problem could not be resolved.

my ID is [protected]

and my contact no is [protected]

upto this date,i have changed 1 remote but problem still going on

This is my complaine to airtel
Dear Sir/Mam
Subject:Surprise to see your burst customer care services ,without call my amount is deducting

First of all my balance is reduced to Rs 60 massaging that GPRS is activated by customer care Mr.Vivek during complaining on 198 about my other mobile no.[protected].
But actually no services are activated by me & no one other uses my cell.Because this is not the first time it happens
Again I talked and complained to Sr. Executive officer Mr. Atul Kumar through customer care (198) . After deep discussion Rs. 60 is returned .

But I was surprised that again sending 12 times same MSG (Live Arti) continously and deducting
Really it is very shamans work of Indian Airtel which is an standard company.
Rs.5 multiplied by 12 i.e.Rs. 60.Due to these deduction I was unable to contact my family in time

Kindly take necessary action against Mr.Vivek & Mr. Atul Kumar (costomer care office Hajrat ganj, Lucknow)
and refund my Rs.60 for mobile no. [protected] and Rs.50 for mobile no. [protected]




Thanks with regards,

Laxmi Kant Tiwari
Lecturer (Selection Grade)
Department of Applied Science & Humanities
Kanpur Institute of Technology Rooma,
Kanpur (U.P.), India
Mobile No.: +91-[protected]
http://www.kit.ac.in/

I have this connection with 2 STB ( one HD and othe SD) ID: [protected]. One is in safe custody. The other with HD was charged with a new package in the beginning of the month on 02 Aug 11 with South Super Value with 119 channels @ Rs.120 pm + taxes . This was done over the mobile through customer care. However, after charging I found that the package was South Value › 164 channels @ Rs.165 pm + taxes.

I called up immediately to restore it to super value pack @ Rs.120 pm + taxes. But this time the new chap just noted the complaint and refused to change it with an assurance that it will be changed within 24 hrs. I called up again on 03 Aug but with no result.

Even now the package is same 'South value and the daily deduction has started. My aim was to top up the HD package @ Rs 65. But now with this kind of response I wonder what I would do.

Air tel tries this smart act with delays and deducts money from the customer. Actually they are loosing the faith of the customer by trying these cheap tricks.

Suji Nair

[protected]airtel)
[protected]BSNL)