Airtel Complaints & Reviews

Hi,
I have ordered Airtel digital dist tv HD through online using website airtel.in and made payment of Rs. 2790 online and unique transaction ID is 25282.
On 4th August I got am email asking for some details for registration purpose and I gave that. After that I received an SMS providing my CustomerId which is [protected] and it was also mentioned in that installation will be done on 4th August at around 5 pm. But nothing was done.

Below are some follow-ups that I did:
1)After that i.e. on 5th August I dropped an email to you [protected]@in.airtel.com mentioning the issue.You can see that email below.

2)On the same day I called your customer support center number [protected]. One lady said that installetion will be done on 7th August. But as usual no one came for installation.

3)On 7th August I called the same number at 1.28 pm.One lady said that our engineer will come within two hours i.e. upto 4 pm. and will do installation. But as usual no one came for installation.

4)On 7th August once again I called the same number at around 4.30 pm. Now one gents said our engineer will come within 24 hours that upto today 8th August 4.30 pm.But looking at above scene I don't thing anything will happen.

Till now the set top box installation is not done.

Please take one action from below mentioned two.
1) Either do the intallation at the end of day today i.e. 8th August 2011.
or 2) refund the amount to my ICICI bank account which is[protected] from which I made the payment of Rs. 2790.

P.S. :- I have spent an hour that means around Rs. 60 in above scene to explain you customer support executive the problem.

Details I provided for registration are:
"Hi,
Please see below mentioned details:
Date of birth-12-Feb-1984
Gender-Male
Final Preferred Time of Installation. - 4th August i.e. today after 5.30 pm or 5th August early in the morning around 9 AM.(I will not be at home.My parents will be there)
Alternate Mobile no.-[protected]/[protected](This are the home mobile numbers)"

Thanks & Regards,
Vijay Barangale

Dear sir/Madam,
I want log a complaint on airtel Broad band on my land line number[protected]. Airtel had disconnected my internet service three times in last one week.
First incident: Dated[protected] around 2 pm my internet connection was blocked. Called the customer care and the executive was casual.He took more than 5 min to identify my problem.Later he said that all my payment was right but they by mistake have disconnected my internet service and will release it on[protected]. I was shocked that even when the payment is made how can they bar my service.All what was said is sorry.
Secont incident: Dated[protected] around 1 pm my internet connection was blocked.Again i called the customer care 198 this time even before i express my complaint first the executive asked have i made the payment. I told him that please check in your system.He said sorry and said it will take four hours to restore my internet connection.
Third incident: again on[protected] my internet connection got blocked the reason again non-payment. Again i need to fight with the customer care to restore my service.
Last one week was a really a bad experience with Airtel.I have cleared all the bill payment. My latest bill is generated and the due date is[protected]. I run a online booking center. every time the internet is blocked by business is affected.An approximate loss in last one week is around 25,000 INR.I really don't know what to do if the same kind of disconnection happens regularly.
Regards,
G.Arun kumar.
Airtel line no :[protected].
in the name of : SA Enterprises.
falnirroad Mangalore.
Mobile no :[protected].

Hello Airtel,
I am writing to tell you that I am absolutely disgusted with your customer service. I have been calling you all day long, you don't even the courtesy to answer the call. I have received a bill saying that I have downloaded 49.5mb, which is absolutely ridiculous. I have never downloaded more than 2 mb a month in the last four years. You can check the records. I have data usage counter on my phone which keeps a record of the exact number of bytes downloaded and uploaded ,even during browsing. So don't give me this bull . If this ludicrous charges are not knocked off from my bill, I am going to go public and let everyone know about this daylight robbery. I am not going to take this lying down. I am going to post my story on the internet, write to the editors of newspapers and personally force everyone I know to switch back from airtel. You have the audacity to charge your customers for calling your customer care number and have the indecency of disconnecting my call after putting me on hold for 6 minutes? You should be ashamed to call your self a company. You lack business ethics.
My phone number is [protected].

Dear Sir,
I am contonously receiving missed call from [protected]

When called to the numder, it said you have won 25 lakh rupees on your sim and wanted me contact

[protected].

Kindly help me out

You can contact me at [protected]@yahoo.com


Regards,
Makkar

sir,
my mobile no: [protected], [protected]. my problem is no coverage our locality[ poovattoor east]. pls correct the problem.

Dear Sir/Madam

My self Sanjit kumar mohanty bearing cell no - [protected],jajpur,orissa, i am a customer of your farm for last six years and i have no complain about your service before this,but for last few months i am totally disatisfied with your services due to some following reasons.

1.You have been charged Rs.30/- for showing actived your naughty jokes packs.This DRAMA begins like that : -

First a massage comes from 58558 as "Welcome to naughty jokes pack,get ribtickling hilarious jokes, to subscribe sms LC3 to 58558,pack charges: rs.30/-per month,sms to 58558 @Rs.3/-per sms". Time-14:46, Dt.07.08.2011,

Second a massage comes from AD-54321 as "Thanksfor using naughty jokes subscription service from airtel,you have been charged Rs.30/-latest games http://g.club.in,browsing @10p/10kb".Time 19:18, dt.07.08.11,and then automatically you deducted Rs.30/-from my balance. after this i am trying my best to reach your customercare division,but i can't success,then a sms comes from named Airtel and informed me to sms LAST to 121 to know my last 5 VAS,then i contact to 121 by sms and you conformed my last five charges which already deducted by you as a cheater, 1.Naughty jokes- Rs.30/-07.08.11,07:12 pm. 2.SMS_MASTI-RS.1/-07.08.11,08:53 am, 3.Value Added Services RS.1/-, 07.08.11,12:50 am, 4.SMS_MASTI RS.1/- ,06.08.11,10:52 am, 5.Value Added Services RS.1/-,06.08.11,12:50 am, and showing under dial *121# to start or stop services, then i dial *121# but not found to stop the service option,only start option is showing their,after that at 20:56, dt.07.08.11 a sms comes from 58558 named naughty jokes and after behind this sms another sms comes to thank me for subscribing naughty jokes pack & my my charge for this RS.30/-for 30 days from 58558.

I am sure except hello tunes i have not actived at all any type of services provided by you,so i request please stop all your Nonsense services (naughty jokes,sms_masti & value added tax) expect hello tune from my no and credicted the same amount as earliest as possible to my no which you have credicted before as a cheater and my suggestion is please don't think every customer as fool/mad,that what ever you want you will be do & you have also no right to waste some ones time un-necessary,otherwise i may forced to knock the door of court as i am a legal lawer.

Thanks/Regards

Sanjit Mohanty

Dear Sir
Someone from This mobile number (i.e. [protected] & [protected]) is disturbing me since days back. and i don't know who is this, and i dont want take any legal step like any FIR or any complaint to police so Can you please provide only the name and address of the user of this no. Please send the same to my email id
(dev.[protected]@gmail.con) at the earliest.
sir, plz....heartly request


Thanking you Sir

Yours faithfully

devendra

Sir/Madam,
I had recharged my Airtel mobile number [protected] for Rs. 220/- on 13 July 2011. when I check my balance on 16 July 2011 my account balance is nil. Afterward I rang to Airtel customer care and submit a compleint. Next day I comfirmed from Airtel customer service centre, but they replied they will informed and resolve the problem shortly. After that I rang many times to the Airtel customer care but my mobile number has been locked by Airtel customer care service centre, and I cant connect to anyone. Even after I again recharged for Rs. 10/- on 18 July 2011 but that balance also not credited to my account balance. Hundreds time I rang up to Airtel Customer Care for clrification but I don't connect to them as they already locked my mobile number. In view of the above, you are requested to credit my recharged value at your earliest and resolve my problem. Hopping you positive reponse. Please look after my problem and resolve at your earliest please.

Thank You Sir,

Yours faithfully
N Lily Devi
(Manipur)

i have airtel connrction for mobile post paid since last 6 years. recently i purchased
new mobile c7 nokia and requested for monthly rental towards mobile internet thro mobile offive. i had downloaded just 5/6 songs which were below the 2 gb limit.but now they have sent me bill for rs 788/- saying that you have downloaded hungama games [ infact clicked gaming link via airtel live and also you have started rs 5/- day gaming services .but the real fact is that i have not clicked any game link nor i have opted for any gaming services .how airtel can charge me for that? also they are orally telling me [ on 121] that these are gaming carges but in the bill they are mentionong it as other messages charges.this is bad cheating by airtel.i called 121 which is customer care no but nobody is bothered to solve my querry?how i should i fight against such cheating by airtel?

Dear Sir/Madam,


I am Sujeet Kumar of the faithful customer of airtel prepaid services.But i am suffering some problems relatated to airtel prepaid mobile services.My problem is i am recharge my mobile Rs.111/- full talktime in my mobile number is [protected] at some few minutes my balance was Rs.3.40/-.
After recharge my mobile,i have recharge at Rs.150 so my mobile balance was Rs.111 but my mobile balance was only Rs.3.40.

Please see my problem and solve my problem immediately.Only 1 days at any cost.

Mobile number is [protected].
My email id is [protected]@yahoo.com

Thanks & Regards
Sujeet Kumar
Thiruvananthapuram
Kerala
India.

To unsubscribe the Mobile Matrimonial services

Hi

have been recieving the message that your matrimonial on Mobile services
are renewed and you are charged Rs 1 for Day 1 of service, I am getting
this messages from Airtel number [protected], my balance is getting reduced
day by day even i am not making any call or sms. when i tried to contact customer care center i m not getting connected to it, call is being disconnected.

I have never subscribed any such services.

Its requested to unsubscribe it with immediate effect.

My mobile number is [protected].

Best Regards

Gaurav Kumar Gupta
RawatBhata-323307

please deactivate service m.health which is activated on my mobile no:[protected].i have already made contact to customer care but i have not got any solution from there.so please deactivate it as soon as possible....................

To
The CEO
Airtel Digital TV

I would like to complain about the upgradation of package without any inforrmation and amount is being deducted from my account everymonth. I have been a consumer of the said digital tv since last two years bearing id [protected]. I selected the package Rs 160 pm but it have been upgraded to Rs 174 pm without any information and the increased amonut is being deducted every month. I am receiving the sms by the said company and being threatening that the services would have been stopped and I would be charged fine for reactivation. This is really a shocking message from such a reputed company. I would like to request the CEO of this comapany to look into the matter and take necessary actions.

A.K.Singh, Dehradun

i m using airtel prepaid card. when i am using internet on my mobile. when i suffering that it automatically activate airtel tadka live n cut my 100rs. and after 5 days it cut 20rs for a week. so please please off tadka live from my card n give my mony back to me.....
plzzzzzz.....................

I am using airtel postpaid connection for long time, but i found from last month i am getting some false charges added in my billing. Company provides me day-to-day billing amount information via sms. I had been charged Rs.700 in July-2011 which was false charges. Again today i got Rs.350 added in my billing which was not my usage charges. They told me that i am using 3G on my mobile so its in your GPRS use.

CUSTOMER ID - [protected]

MY SELF ABHISHEK.I HAVE AIRTEL DTH CONNECTION..
FROM SO MANY DAYS I M GIVING FEEDBACK THROUGH EMAIL AND CALL TO ADD SOME HINDI MUSIC CHANNEL, HINDI RADIO CHANNEL , BIHAR REGIONAL NEWS CHANNELS AND SOME HINDI MUSIC RADIO CHANNEL LIKE (((( MUSIC INDIA, ZING, IMAGINE SHOWBIZ,BIG MAGIK, SAHARA SAMAY BIHAR JHAARKHAND , INDIA NEWS BIHAR JHARKHAND,MAHUA NEWS etc)))) . BUT STILL NOW NO ANY CHANNELS FROM THIS LIST HAS BEEN ADDED TILL NOW....

I THINK FEEDBACK FROM CUSTOMER IS NOT VALUABLE FOR THEM FOR AIRTEL..
WHY AIRTEL IS DOING RUDE AND UNRESPONSE BEHAVIUOR WITH THEIR CUSTOMER.
I THINK AIRTEL COMES IN THE LIST OF TOP 10 COMPANY OF THIS WORLD.
BUT FROM FEW MONTH THE BAD AND WORST RESPONSE IS COMING FROM AIRTEL.

PLZ DO SOMETHING AS FAST AS U CAN OTHERWISE U MAY BE OUT FROM THIS TOP 10 LIST.

PLZ ADD THESE CHANNELS AS FAST AS U CAN.


AND PLZ RESTART UR QUICK VIEW AND ON SCREEN BALNCE SERVICE.

dear sir/mam
i am rohit nanda from jalandhar airtel customer from last 7-8 years aprox with moble no [protected] .i am faced a big hrrassment by airtel from last few days . i am recharge with 25 rs vas card ( for free sms ) on dated[protected] after loded card racived confirmation msg from airtel that ur card is loded and also got free msg but on very next day i am charged for msg i complaint customer care for this but thay are helpless same day i mail to customer care as well as nodel officer that not even make a call to me after 3rd reminder i make a mail to apeel officer but after 12 days of making regular complaint i dont racive any call from them . these type of customer care are bad mark on any company . today on[protected] i again loed a vas card but same things happen again . plz forwed my complain to everyone so thay beware from AIRTEL .

Regards
Rohit nanda
[protected]

Dear Sir,

Myself Farooq Ahmad, a software professional running my own software business in Lucknow-UP. I am using Airtel Broadband connection since Jun 2009 and paying my monthly bills on time. Now I am shifting to a new location in the same city and need Airtel service to relocate my connection to this new location. In this regard, I had placed online request to customer care (Request No.: 1641310), but Airtel technical team are refusing my request and saying that we are unable to shift your broadband connection to your new location due to line is choked, while a broadband connection is already running on the same location. It is own by my new location landlord (landload name: Mr. P D Pandey, Broadband Id: 4017726). I had provided my landload broadband id to customer care as reference to locate the address and connection availability for my shifting, but Airtel Technical team are rigid to not shift my broadband connection to my new location.
To get the real picture of connection availability on my new location, I just send an online request to Airtel for new broadband connection, and it is shocking to me that they are ready to provide new connection on the same location where they had already refuses my shifting requests. When they come to my house to collect documents for new broadband connection, I just discuss my shifting issues that were conveyed from technical team, and then they are saying that new connection is possible but shifting is not possible. It is again shocking to me, why this kind of practice uses from Airtel. It is totally unfavorable to customer. Now if I am going to get new broadband connection they are paying 300/- more for the same plan (my current plan is a unlimited 2mbps speed for 699/-, according the new connection the same plan will be for 999/-).
Now my first question is why Airtel is not shifting my broadband connection, and ready to provide new connection with the same plan for the same location. I think, they are trying to increase my monthly bill changes. My second question is if shifting is not possible due to line chocked, then why the line is not giving any problem for new connection.

My Phone No.:[protected]

My Current Address:
37, Mewa Nursery Colony,
Nishatganj 7th Lane,
Lucknow, UP-226007

New Address:
C/o Mr. P D Pandey
House No. 1, Alkapuri,
Near Gayatri Mandir,
Kursi Road, Terri Pulia,
Lucknow, UP-226022

We are confident that you will appreciate the value of the consumer and try your best to resolve this complaint amicably at the earliest.

A communication from your end would be appreciated for the action taken by you for the said complaint.

Thanking you for all your help and co-operation,

Yours Sincerely,

Farooq Ahmad
+91-[protected]

Copy of complaint to Airtel Nodal office and Airtel Appellate
[protected]

My airtel fixed line no. is [protected] and account number is 11855836


I have been using Airtel for a very long time from June 2006 onwards - hence I have over 5 years of relationship on this account number with Airtel .

But over the last 6 months my experience on Billing and your customer service team has gone to worst .

On my airtel fixed line I got Iptv plan changed on 25th January 2011 to Rs 1299 plan ( unlimited) – this includes IPTV , unlimited internet , and voice services. Along with this plan I had a ten cricket top up for Rs 30 per month.

The total including service tax comes out to Rs 1466 per month from 25th Jan onwards.

Iptv plan 1299
Ten cricket top up 30
1329
tax 10.30% 136.887

Monthly Total 1465.887



My billing cycle is from 23rd of the month to 22nd of the next month and bill generation date is 24th of the month.

From 24th Feb 2011 bill onwards - Airtel started charging me double billing ( this has been confirmed by Airtel customer care team on 121 phone line)

The plan changed which was done from 25th Jan 2011 onwards was NOT done properly by Airtel customer service team and they activated double plan ( Iptv and broadband plan ) on the same bill.

They added broadcast TV charges of Rs 1927 and DSL usage charges of Rs 199 from bill date 24th Feb onwards.

This wrong billing continued in the bills of 24th Feb 2011 , 24th March 2011 , 24th April 2011 .


In may 24th and June 24th 2011 bill there was even more confusion since nothing was properly mentioned in bills.


During April I spoke to the Airtel team on customer care line 121 and they said they will give me a waiver from subsequent bills.

IN 24th May bill Airtel team gave me a waiver but even this waiver was given on the WRONG PLAN and WRONG AMOUNT.

The waiver given to me in 24th May bill was 1299 + 1299 ( 2 months) , but it should have been given on the amount of Rs 1927 + Rs 199 ( X 3 times for 3 months) = Rs 6378 ( approximate estimate)

I again spoke to the Airtel team on 121 line and told them about this.
They assured me it will be resolved.

In the subsequent bill of 24th June they removed the monthly charges of 1299 and added some other strange charge of Rs1329 + 199 which again was wrong.


I feared late charges from Airtel and had faith Airtel will correct their bills and I paid the wrong bill of Airtel as follows :


INR
24th Feb bill 14th March 3727
24th March bill Received 7th April 2594

Total 6321

Whereas the net and correct bill from 24th Feb 2011 billing date should be as follows :

24th Feb 1466
24th March 1466
24th April 1466
24th May 1466
24th June 1466
Total 7330


Hence the next payments till 24th June payments to be made by me should be Rs 1009 only and for 24th July bill should be Rs 1466 on top of this. Total Rs 2475

However the current outstanding as of today -6th August 2011 - which is showin in my account Rs 6900 is totally wrong on airtels part.

I highlighted this matter via complaint request number 1798190
On 4th August to Airtel team and they said someone from backend team will call me back but the call back never happened.

When I called Airtel line[protected] they told me that this complain no. is resolved and all these charges of Rs 6900 are actually CALL CHARGES !!! Which is again a big lie from the Airtel backend team’s side.

I have never made any calls from the Airtel line to this amount and no bill from Airtel for the period of 23rd Jan 2011 till 24th July 2011 shows I have made any calls of this amount.

LASTLY I WOULD REQUEST AIRTEL NODAL OFFICE AND AIRTEL APPELATE OFFICE TO LOOK INTO THIS MATTER SERIOUSLY.

I ONLY OWE AIRTEL MAXIMUM TO MAXIMUM RS 2475 ONLY BASED ON ABOVE FACTS AND NOT RS 6900 WHICH ARE SHOWN IN THE AIRTEL BILL. PLUS AIRTEL SHOULD UPDATE THEIR BILLS PROPERLY AND SETTLE THIS MATTER.

You can call me on my mobile number [protected] and settle this matter.

I have tried calling manier times to Airtel helpline 121 ,[protected] and[protected] but no one seems to listen on those lines and they refer to backend team and say I will get a call back but the call back never comes.

Also when they give me the service request no. like on 4th august 2011 – and I call to ask the service request number status they give me the issue is resolved – but it is actually resolved WRONGLY and not with full attention given to facts and figures.

I owe Airtel only Rs 2475 and if Airtel would have not done the wrong billing mistake from 24th Feb bill onwards this case would never have happened. Airtel should own up to their billing mistakes which the call center people admit but cant seem to do anything about it since their system shows them only billing for last 2 months and they can see full history.


I am waiting for resolution of this matter by Monday 8th August 2011 otherwise I will have to goto TRAI and other consumer interest bodies.

Thanks


Warm Regards,

Mohit Maheshwari

Airtel has yet again charged me of false mms even when I have changed my cell phones connection settings.
I have already deleted Airtel MMS from my mobiles access point. But still the phones log is showing outgoing mms since last night on 5/7/11.It has again happened today in the evening on 6/7/11. Also deducted Re. 1 per day. It happens as soon as Airtel sends some stupid message from this following number: 5919823. As soon as the incoming message comes with the above mentioned number the following minute I find the phone log showing weird phenomenon of outgoing MMS which I have certainly not send anyone.
Last time also after i had complained some guy from Airtel called on my cell saying that such things are not happening because its not showing on their record. One more thing Airtel has also activated Airtel Picture Post jokes on my number. As far as I remember I have never activated such services & I never will then how come these services keep on get activated from my number without my knowledge. This time I don't want any illiterate call center guy calling me and giving me lecture. I want all the weird services stopped at once and no balance deducted. My cell number is [protected]