Airtel Complaints & Reviews

I have taken an postpadi airtel connection , CUG-199 bill plan in which I can make 600 mins of local mobile calls to any mobile (Airtel to Airtel or Airtel to Others) at free of cost. After 600 mins, I will be charged at the tarifff they decided. I have received a bill last month. When I checked the bill, the total duration of calls made to mobile phones did not exceed 10 hrs (infact it is 8 hrs 30 mins approximately). I am supposed to get this as discount in my bill (168.8 Rs which they charged ), but they have given 129.40. When I called the customer care, they told me that they give the discount only for the Airtel to Airtel calls which amounts to 135.20. I then Questioned them even if that is the case I should get 135.20 Rs as the discount, but why I was given only 129.40 Rs. The rep told me that he will transfer the call to his supervisor. But he disconnected the call. It happened several times. I am fedup with the airtel and planning to switch to other service provider. I have several connections with airtel and I am not given the discounts they promised. I am ending up paying more bills which I did not want to.

Hi ,
Myself Biplab Goswami i have a a airtel prepaid connection [protected].For the last few weeks i am facing tremendous network problem in my area .There is either no network or my phone takes the roaming .It can not be excused as a far area or anything as the services were good till few weeks back .but now its horrible Airtel is said to be the best mobile service provider .its sales figures are rising because the customers are satisfied .So in a era where there is tremendous competition and number portability is there airtel is decreasing its services.
I am expecting a response from the company asap.

The area where the problem is there Sindri ,dist-dhanbad,jharkhand

Every time Airtel is creating a new reference number but not taking any action.

Ref Number-[|BAL|Qrc[protected]|]
[|BAL|Qrc[protected]|]
[|BAL|Qrc3670735|]

I have closed my old connection[protected] on December 2010 with all pending payments But still I am receiving bills for that. Reference mail is given below. Today I got a call from customer care again for the same connection and executive used very rude and abusive language and warn me for legal action. If this is the case then I can also put this issue in consumer forum for the harassment of the customer.


This is to bring to your notice that as an Airtel customer I am highly dissatisfied with the working of customer care. I am using Airtel broadband connection and it was not working since last 12 days. Even after repeated calls to the customer care the problem is still unresolved. I talked to the customer care executive, supervisor and senior supervisor. All of them assured that the problem will get resolved but it’s not resolved yet. After multiple follow ups also no one came to attend the problem. This is really very frustrating and to add to this I have been kept on hold for 40-50 minutes daily every time I called.

I have been user of Airtel since 9 years and the experience I had recently is the worse. This issue got resolved yesterday but this was the worst service I ever got. I had to make approx 14 calls to customer care for this issue.

The details of the landline number and complaint numbers are as follows:
LandLine[protected]
Name-Animesh Kumar Saha
Contact Number-[protected]
Complaint Numbers for my last single problem-
48886806
49059738
49130536

today i got the message from that no.[protected] message is congratulations your mobile no. has won 500,00 lack in the 2011 icc crickt in t"l draw. to claim your prize .e-mail to [protected]@ yahoo.com.au

I am having Airtel Postpaid mobile connection since 5+ years.

I am facing two problems with Airtel.

1. Poor Signal at my residence ( AECS layout, Kundanahalli, Bangalore ) Most of the time the signal is lost. I have complained about the same to service providers many times. Still no corrective action taken.

2. I am getting unwanted promotional SMS. Though i have registered in Fully Blocked DND

I, Ayush Ruia, had bought an airtel 3G data connection from Sangeetha Stores on the evening of 8.07.2011. This connection was purchased on the promise of a 3G connection, and not for harassment in its place. The Airtel salesperson at the premises was a person named Yashwant (Ph. No. [protected]). He promised me that the postpaid connection would be activated by 10 am the next morning. This same word was also given to me by his supervisor, Neelakandan (Ph no. [protected]) over the phone during the interaction.
The next day, I was informed at 10am in the morning by a third person named Prabhakar (Ph. No. [protected]) that the sim card given to me was a prepaid one instead of postpaid. He promised that he would attend to my need within half an hour. As expected no one came and on contacting any one of the three persons, they would give me another half hour to hang on to. This was the case till 12:30 after which no one picked up my call. I was kept at my home, from going away for house hunting, in wait ofr the Airtel connection to arrive. At 4pm in the evening when I was finally fed up of the wait and went to the store to return it, that all three of them literally begged me to take the connection as they had activated it.
Taking pity on them I took the connection back, which proved to be my biggest fault. The data card on plugging in, gave only 2G speed. On inquiring further, I came to know that the card had not been activated fully. All the three people did not respond at all to my complaints. The Airtel customer care also proved to be highly inefficient. Every customer care executive would tell me that it was not the right department and that they could not help me. They would redirect me every time to another number, which would again be useless and moreover, it would not be toll free. I have registered many complaints which are provided below:

1. Complaint No:[protected]
Contact person: Anita
2. Complaint No:[protected]
Contact person: Navneet
3. Complaint No:[protected]

I finally got fed up of the trouble and now regret choosing Airtel at the first point. All these customer care personnel would refuse to take in my request for deactivation of service. There has been no communication from airtel of any sort. Is this is the kind of service Airtel provides?

Pastor K.Ratnam Raju
7/5 B. Street Buniyada Bad
Port Blair. Andaman
Mobile No.[protected]
SIR,

I HEARBY WANT TO COMPLAIN THAT AIRTEL PREPAID HAS DISCONNECTED MY NUMBER/SERVICE WITHOUT ANY PRIOR INFORMATION. ON INQUIRY AT THEIR CANTONEMENT OFFICE THEY SAID IT WAS LACK OF PROPER DOCUMENTATION. THIS NUMBER I HAVE USING FOR THE LAST 10+ YEARS. I HAD ALSO AGAIN SUBMITTED TWICE DOCUMENTS AT THEIR BAJRAKBATI OFFICE LAST YEAR.

I HEARBY REQUEST YOU TO LOOK INTO THE ABOVE AND DO THE NEEDFUL.

THANKING YOU,

REGARDS.

Pastor.K.Ratnam Raju
Port Blair

Hi

I applied for airtel broadband connection.Reference number is[protected]. A person came and collected documents and cheque from me. His name is Ravi and his number is [protected]. At that time, I asked for receipt of the money but he said it will be mailed to you in couple of days and when I insisted on providing some receipt, he said that this is general process airtel follow.

Then after few days I received the call that there is no feasibility in my area and they asked to call airtel customer care for refund. I called the customer care but they are asking for application number which I don't have, as no document was provided to me at the time when I handed over the cheque and other documents. I had tried calling Ravi but he never picks the phone. I had raised the complaint (complaint number[protected] but no action taken.

I hope this forum will help me in getting the refund.

Personal Details:
Vishal Sood
[protected]
Amount:1699/-
Cheque No.:160212 (ICICI Bank) drawn on 27th June

I lost my cell phone and called Airtel customer service 121. After blocking outgoing calls, they asked me to visit the nearest Airtel Relationship Center. The nearest to me is :-
1) Zion Associates
D.No. 12-6-36/3, Shop No 2&3, Opp Kukatpally Bus Stop, Moosapet, Hyderabad 500072Hyderabad

I went there. There were 3 guys on the counters (no uniform) and a crowd of around 30/40 people. Absolute chaos. After waiting for an hour for my turn they promptly told me "No stock of SIMs , so please go to next nearest Ameereth Releationship Center.

2) Zion Associates(Ameerpet)
D no 71616 Above Imroze Café Ameerpet X Roads 500016Hyderabad
The situation here was worse. But luckily after 30 mins the guy on the counter told me that they cater ONLY to pre-paid SIMS ,and since mine is post-paid, I have to go to another Relationship Center @ begumpet.

3) Startel
No1, White House, 6-3-1192/1/1, Kundan Bagh, Begumpet, Hyderabad 500016Hyderabad

Here too I waited for 1 hour before someone heard me. Strangely the guys wore uniform. I filled the form and got the duplicate SIM. I was told that it will be activated in 4 hours.

Now it is more than 2 days and it is still inactive. Called 121 and got a ticket number 38652388, but no solution. Sent mail but no response.
Shame on you Airtel...You are worse than any Indian Government office..Why do you keep these useless relationship centers? Why is my number not active? I am not going to give up, I pay my bills on time and you better get your act together......

I am Hemant Nawale an Airtel loyal customer my mobile . I am using this cell number for more than 6 years. I never defaulted on my billing payments and also not delayed payment even for a single time.

I converted my billing plan from INR 249.00 to INR 199.00 in around May 15,2011 as per Airtel requirement to support “Add On” service. I also subscribed/applied for one more (add on) number i.e. [protected] on the same day at Borivali Airtel Gallery. I was informed that the inter - calling between these 2 numbers would be free as per “Add On” service.

However, I have been charge for inter –calling between these two numbers from the 1st day of its activation. After that I visited Airtel Gallery 3 times also filed a complaint on your Customer care # [protected], My Complaint # 38087015 on 21st June 2011.

Thereafter, I got several calls from Airtel Customer Care and I explain my complaint/billing issue with many guys (every time I talked with new person and explained my query to everyone). No one has solved my query, none has gave me resolution. I am very upset and have frustrated with Airtel now.

For final resolution/settlement, Today I called Airtel Customer Care # [protected] to ask for final settlement amount and how to disconnect my these two cell numbers and in reply I got the below answer.

“Your mobile number will not get disconnected until you pay the bill fully and even if you cross the Credit Limit, Airtel will keep charging you for rentel ampunt i.e. 199.00 per month + service tax.

I am very fade up with all these follow up I am making to settle my bill amount. Finally I am drafting this email to you guys (I got your email IDs from Borivali Airtel Gallery) and if these is not answer within a week, I am planning to go in Consumer Court to claim compensation from Airtel for wasting my time, energy and for mental harassment I had in last more than two months.

Thanks,
Hemant Nawale

deducting 1 rupee daily for e love pack

this is vikram dave from Bhopal. i got a call from airtel prepaid services and then after my e- love pack was activated on my mobile no. [protected]. i have not opted for it ,still 1 rs is being deducted for stupid messages.kindly deactivate this and refund my deductions

I have Facing a Big Problem Last Six Days with airtel HD Dth 1 Engineer come to airtel for changing the dish Movement he said airtel is changing satellite direction then I am change Your Dish Direction on that time my airtel dth is work Properly then he change direction & my dth is show no Signal and he say sir we have change direction but we have drill machine we come tomorrow & fix the problem then Tv is show Just no signal I am say Shift old satellite he say sir the old satellite is crashed that reason we change the direction.
but next day I don't result with airtel engineers I am continue calling to airtel customer care no they just register the complaint don't give the result I am Daily complaint airtel customer care for issue.
My Customer I.D. [protected].
My email [protected]@yahoo.com

We had taken up an Airtel broadband connection few months back in the name of my wife, Suneesha.

Landline Number:[protected]

For the billing cycle of month June 2011, we did not receive any bills .. neither online, nor a hard copy.

Looking at the last months due date, I decided to make an online payment on 1st July 2011. Surprisingly, my login ID and password did not work. And, the option to retrieve passwords did not work as well.

Then, I decided to make a payment without using the online account, through quick pay on Airtel website.
This time a confirmation code was getting sent to an unknown number which I had never provided.

Then I got an email (on aneesh.[protected]@gmail.com) from Airtel that their servers are down for maintenance between 9th July 2011 to 19th July 2011.

Unable, to retrieve this code, I decided to make a payment at the relationship centres near my residence. According to Airtel website, one is in Chakala, near Bisleri (Andheri East), other one is in Lokhandwala (Andheri West). On visiting both the addresses I found that there is NO Airtel relationship centre at either locations.

Whenever, I call up Airtel Customer Care centre, I am hung up, and never responded to.

I got another mail saying servers down till 21st July 2011.

One day Airtel Customer care called up and said please make your payment of INR 660. And, when we said that "we never received a bill". They asked for our e-mail address and hung up.

1. I still don't have the bill for this cycle.
2. I still don't have my online account password. Which I need to make payments because I can not wander all the time to locate which of your relationship centres are still operational. Take some pain updateing on the website.
3. I can't understand that who linked that unknown number to my account. Please get this changed.
4. So, if a bill shows up next month with a delayed payment penalty, I will not be paying the extra amount.
5. If, you want your customers to pay for your service, provide them with hassle free methods.

Thanks & regards,
Aneesh Bhandari
9+[protected]

TO WHOMSOEVER IT MAY CONCERN

today ,25th July 2011, Monday at 13:46, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would kindly look into this matter.


With Regards

Praful Edupuganti
[protected]

My airtel cellphone No. is [protected].
I am Dr.T. Padmanaban, holding the executive post of DIRECTOR, TAMIL UNIVERSITY, THANJAVUR.
Airtel takes the liberty of deducting charges for TIME PASS, GAMES etc. without my permission and never stops the renewal inspite of my requests.
The result is A BIG SHAME WITH ME FOR USING AIRTEL.

When high officials are seriously discussing in an executive meeting a TIME PASS SMS from AIRTEL. V.I.P.S. siting near me once moticed that i have TIME PASS message. He being a senior, angrily commented before the committee, cried out" when we are seriously discussing an issue our Director gets a TIME PASS message. Has he enough time to spend his time to pass away his time childishly". I have 40 years o[censored]niversity experience. I had bow down before my juniors and told that its is the mistake of AIRTEL company. with out permission they should not send such childish things. we also cannot switch off our phone since minister's call was awaited for our decision.

. I am now aged 70 with 50 years o[censored]niversity experience, a nominee of H.E. the President of India as Tamil scholar, a panel member of NISCOM.

I was ridiculed by your adament behavuiour of sending Time pass and games news without my consent. even though i send several times to stop
it, they continje
NOTE: WARN THOSE SERVICES NOT TO DO LIKE THIS. OTHERWISE AS MEMBER OF NISCOM I WILL RECOMMEND ON BEHALF OF THE SENIOR OFFICERS NOT TO USE AIRTEL AT ALL FOR SENIOR OFFICERS IN INDIA. IF THEY CONTINUE I WILL SUE IN THE COURT OF LAW FOR DEFAMATION. DR.T. PADMANABAN[protected].
REPLY ME THE ACTION TAKEN ON THIS COMPLAINT. OTHERWISE I WILL PUBICLY PUBLISH THIS IN THEMEDIA.

i have lost my mobile bearing airtel number [protected].
could you plz block this number?
and also i need to get the same number back again.
can that possible?

Thanks & Regards,
Suresh Ganta.

MY NAME:-PARMAR VIJAYKUMAR KANUBHAI. AT:-TITHOR TA:-PADRA ,DIST:-VADODARA ,PIN:391450 ,MOB:-[protected]

DEAR RESPECTED SIR,
SIR MENE VRITI INFO-COM PRIVATE LIMITED DELHI. COMPNEY SE AIRTEL DTH ONLINE PARCHASE KIYA THA. (07/07/11) I PAID MONEY FOR THIS TRANS.-1590 RS. DELEVERY AND INSTLATION WAS DONE BUT ACTIVATION IS PANDING. I REQUESTED TO COMPNEY MANY TIMES BUT ACTIVATION NOT DONE BY VRITI INFO-COM COMPNEY.I BUY PRODUCT ON DATE -07/07/2011 . I PAID MONEY TO VRITI INFO-COM TO HIS SBI ACC.NO.[protected]. ON DATE:-07/07/2011

VRTTI INFO-COM PRIVATE .LTD- CONTECT NO.:[protected]/[protected]

I have a number [protected] taken from airtel. I have charged the said number with Rs.222/- full talk time on 4th Feb, 2011. But I did not use this number at all. On 14th May, 2011 when I wanted to make a call , I got a msg saying that you have low balance and recharge. I made a local call for approx. 2 mints. Then came the surprising message saying that your balance is 20Ps. When contacted the customer care they blocked my number so that I cannot call them. From May onwards I am contacting airtel Nodal officers and Appelate through email . Everytime they will sent reply saying that they are resolving the issue and thanks for the patience. On 14th May, I charged my cell again. Again they started playing. Some calls will come to the cell and if you take it they are deducting money. I got such a call and attended. when I heard the recorded voice I disconnected. Suddenly I got a msg saying that 'Thanks for registering to Pakru Contest. Rs.15/- is deducted from you. I got completely mad. Already they had taken Rs.222/-. since my number is blocked by the customer CARE I called them through the dealer. And when I contacted for my Rs.222/- they replied to me that they are crediting my Rs.10/- for the pakru contest. After so many correspondence on 5th July, they credited me Rs.100/-

The funny thing is that I am asking them for what you have deducted this amount and there is no answer. Still they did not give me back Rs.122/-. No body knows for what they are harassing the customers in this way.

Everyone be careful with AIRTEL. Check the balance and keep always.

Saraswathy das

This is in regards to Complaint number[protected] .
I received a bill with an extra amount of--Rs.384 for the month of June, 2011.
I called customer care on 8/07/2011and informed about the issue, they said that this was due to "SPEED ON DEMAND" , but we had never opted for this and hence a complaint was logged on the same date, Complaint number[protected].
They informed that the extra amount will be waved out by 14/07/2011,and someone from the Escalation team would call and inform us the same so tha we could pay the bill for the month. No one bothered to contact till 15/07/2011 ,so i called again on 15/07/2011, they could not find the status of the ticket as the system was down.,they said to call after 2 hours, after 2hours i called back they said to call after 24 hours and the is continued till 22/07/2011.
On 23/07/20011 i finally got transferred to an escalation manager(Nayaz Pasha) and was informed that the case is closed mentioning that the amount 384 cannot be waved out from the bill.
AT THE END OF THE DAY I SPENT EXTRA Rs.400 FOR GETTING THE REFUND OH Rs.384, TO TALK TO THE ESCALATION MANAGER, AS I AM NOT USING AN AIR TEL NUMBER AND STILL THE AMOUNT HAS NOT BEEN WAVED OUT BECAUSE OF AIR TEL IRRESPONSIBILITY .

Contact number--[protected]/ [protected]
Email address--rakesh.[protected]@wipro.com

Dear Sir,

I bought the airtel digital tv connection on 23rd July 2011.
The service engineer installed the connection (on 24th July) in the afternoon(1 pm) and assured the connection be activated within an hour. Till now the activation process is not done properly and we are not able to watch anything.

We contacted the dealer and they said that the activation has been already done and provided me with the cusomer id([protected]). We did not receive any SMS mentioning the customer id yet .
We contacted the customer care but they said they cannot do anything and asked us to contact the dealer again.
We are very disappointed about the kind of service been provided.
Please help us get the problem solved at the earliest.

STB ID: [protected]
VIEW CARD NO. [protected]
BHARTI SERIAL NO: CPE000030HU[protected]
CRF SERIAL NO: 2322967
Customer ID: [protected]
Mobile no:[protected]
Package: South Value
Amount: Rs 2490

Regards,
Jeanraj C S