Airtel Complaints & Reviews

I got a new Airtel DSL installed at my place in Bangalore less than 2 months back. Yesterday (2nd Sept), I turn on my modem and it doesn't connect. I see the router status page which says PPP Down. I call the customer service, they give me a Service Request No.[protected] and say the technician will be at my place by 1:30 PM on 3rd Sept. So far so good.

Now after some time, I notice the router status page now says Invalid Username/Password. I call the customer care again, thinking the router config file might have gone corrupt. Now they tell me that "Airtel is terminating all new connections due to some backend issues. If you want, you can give a request for reactivation". Totally aghast, I give in and make a request for reactivation. The Service Request No. is given[protected] with resolution time as 10th Sept. 11:30 AM (Yes more than a week). So let me get this straight, they have no qualms disconnecting an active connection, without the users consent or informing him, in a blink of an eye. But to reactivate, they take more than a week?

Dejected, I agree, asking the customer care exec. nicely to put it on a priority. In the morning (3rd Sept.), I check the connection again. Still PPP Down or Invalid Username/Password Error. I call the customer care, they say its active now, so I request the username and password. To my dismay, they give me the login details of ANOTHER DSL USER! The user was [protected]_kk (which is not my phone no.)

Yes, you heard it right. I objected, but the exec. says these are my new details. Okay, I try putting these in the router and of course, it doesn't work.

I call the customer care again, this time the exec says, my connection has been "Voluntary Disconnected", meaning I put in a request for termination! A big WTF moment for me!

I ask the exec to pass me on to a supervisor, she puts me on hold and then disconnects (standard tactics I believe).

I call again, this time the person says that the connection is terminated and already they have put a req. for reactivation based on my previous calls (same Service Request No. 3394538). She suggests that the only thing I can do is to wait. My request for a technician to visit my place has also been terminated (oh the irony!), and cannot be issues since the connection is DEAD!

So to recap:

1. Airtel terminates my DSL connection out of their own whim, without informing me.
2. They blame the problem first on hardware, promise to send a technician but then close the service request without informing me.
3. They take the request for reconnection, then say its reactivated, then says its terminated because YOU ASKED FOR IT.
4. Presently, as many times I call the Airtel Customer Care, I get different response, based on my luck and the person on the other side.

So I would request Airtel to get its act together and atleast be consistent with their lies. That, or just reactivate my DSL, pretty please?

On 29 August 2011 I had lodged a complaint against Airtel for debiting my prepaid account No. [protected] with Rs.30 for Airtel Friendz Chat. Yesterday I received a call from Airtel Customer Service mentioning this complaint. I confirmed with them that I did not require this service. I asked them to immediately credit my account with the amount that was deducted, to which the person agreed and said it would be done in half an hour.

From that moment, my phone has become totally inoperational - I am not able to receive nor make calls, I am not able to see the balance in the account, etc. I request that suitable action be taken against Airtel who are harassing customers in any way possible. They are a lot of irresponsible, spiteful and negligent people who have no care for the customer's privileges for which we have paid in advance.

This is the secondime I am being put through such an experience, and I would like a permanent end to be made to this unreasonable torture.

Hoping for an immediate action on your part.

Thank you.

I am really unhappy with the Airtel customer services which I have received so far. On 18th August, I booked this Rs. 7900 package with 250 cashback and HD recorder and paid in cash to them. On 23rd August my account was activated as I received sms from them. When I got a call regarding installation I just requested to install it on 1st Sep. They were ok with this. When I called on 1st Sep. I was told that my booking has expired without even bothering to tell me. I could have preponed it if they would have told me.

Now I am trying to reach them. Every time I am almost through explaining my problem to their executive, the line drops and ofcourse they dont call back. The line has dropped in all of my last 10 calls at some point and they have never reverted back to me once although they have my contact no. on the file. Shameful...

R/Sir,
The company has fraudulently deducted 3 rupees from my balance by saying that i subscribed to some idiotic game pack,which i never subscribed.i know the service has been Activated by company itself as their way to decrease customer balance.
please help me in getting back my balance of 3 rupees and warn airtel of such future frauds.
My Airtel number is [protected]
Thanks,
Ashish Sangra
cell-[protected],[protected]

i complaint last time about.. the following ...
I am airtel costumer my no is [protected] .I have been receiving message from AD-54321 about SubscriptionVideosParlou subscription from 6-7 days and Rs5/- is been deducted every time. please resolve my problem.
please someone help me please its very inconvenient now.. if complaining here resolve the problem .. please atleast tell me this.
and i cant even contact to costumer care no.121
please help otherwise i have to block the no. and stop using airtel .
why airtel is looting people like this.I didnt ask for the subscription

NAME :- ABDULREHMAN KALVA
MOBILE MO. :- [protected]

My sim card has heen failed when i went to costumer service station to bring new sim they informed me that sim is not registered on my name whereas i submitted my own documents to the dealer on 2-2-11 and i am using this since last 6 months please please solve this problem as early as possible .

This number is very important for me,,,,,,

YOU CAN CONTACT ME ON MY OTHER MOBILE NUMBER :- [protected]

HI,
My Name : - Dilendra Kumar Nayak

I had applied for airtel broadband connection on 1st Time May 18th 2011 Reciept No. ( 2707132 ) And 2nd Time jun 12th 2011 ( CEF No. 30 13495 ). After taking the money airtel representative assured me that he would provide me broadband within next 7 working days. After 7 days passed and there was no response from him, I tried calling him up more than 50 times. He wouldn't pick up the call. On contacting airtel customer care ( Compleint Number[protected], they told me that my money has been sent for refund He Has Given a Time freme for Resolution of 31 st Aug. 2011 . And Today i Call Again In Customeer Care And Give Compleint Number That is Same Condition Pending even after more than a 3 Month there has been no reply from them. And everytime I try calling them up, they redirect to call some division and I am told the refund status is pending with some division. Please look into this.
1st Time Cash Reciept Attach And 2nd Time CEF No 30 13495
Airtel representative's name: 1st Time Javed ( [protected] ) and 2nd Time Toran Lal ([protected])

I was using Airtel service since 2003 in Mumbai. and because poor connectivity & service, discontinued their service. Sent email to them several times and called the call center for the refund of the security money (Rs. 6000/- + ) for international roaming & higher credit limit which I had deposited at their service center earlier - now, they are not even having a curtsy to call back or reply back or refund! Airtel seems truly pathetic to me now though I was having a good impression about them.
now I switched to other service provider and really enjoying the good service including blackberry service.
Just thought of sharing this in this forum.
Thanks for reading.
Sanbid Golui

To,

Mr. Sunil Bharti Mittal,
Chairman & Group CEO BhartiEnterprises

Sub:- Internet connection not working since 25/08/2011.

Dear Sir,

I feeld really bad to escalate my complaint to you, but i have been so much frustrated by false committments of call centre executives that I have been forced to write to you.

I am a consumer of Airtel Broadband connection, which I got started in 2nd week of July2011 after almost 10 days of applying. Its telephone number is [protected]. After commissioning, the phone & internet connections were working fine. Suddenly on 25th Aug, internet connection stopped working & we lodged the complaint at call centre number. IN the evening , we were told by Mr. Yashwant from technical team, that our DSL connection has been terminated & thats why it is not working. Then we again called call centre but unfortunately even after calling 5-6 times in the night of 25th Aug, we could not get any satisfactory answer from call centre on account of server not responding or some other reasons, as told by executives of call centre. On morning of 26th Aug, finally we were able to talk executive properly & were told by him that our connection has been terminated due to some technical problem & he gave us complaint number as 2950480. Also I requested him to resolve the case on priority, as it had got terminated due to none of my fault. No action happened on 26th Aug. Then again I called on call centre number to know the status & was told that it will take 7 days to reactivate the connection. This was very shocking & surprising , how can AIRTEL terminate my connection & then asking 7 days time for reactivating. It was highly frustrating & I requested executive to transfer call to his superior. The one Mr. Mayur talked to me (Interaction ID[protected] & he promised that he will try his best to get connection reactivated by 29th Aug. The connection even not started on 29th Aug. Then I again called on call cenetre to know the status & i was told that it will be reactivated on 2nd Sep,2011. Since I could not afford to wait so much, I requested executive to transfer the call to his superior & this time one Ms Mona talked to me & she assured me of fast resolution & call back by evening from AIRTEL call centre by evening. But till date , nobody from AIRTEL has called up me & my internet connection is still not working.

I would like to tell you that I am a very regular customer of Airtel & is already using Airtel mobiles & Digital TV connection.

I request you to kindly instruct the concerned officials to resolve the matter at the earliest, other wise I will be forced to disconnect all Airtel services from my life & take the matter to consumerf orum & TRAI.


Reagrds
Arun Kumar Gupta
A-197, second floor,
Sector 47 Noida

Telephone- [protected]
M- [protected]
Email- [protected]@gmail.com

My name is Nankani Ravi Kishore , staying at kamanahalli , Bangalore . I had applied for an internet broadband connection on 11th August 2011 . CEF NO TBLR 248146 . Before taking the internet connection the relationship center promised connection in 7 days , the same was confirmed by customer care. I have received the activation call from airtel 2 weeks back , since then , no technician has come to install the connection.Whenever I go and visit the relationship center , the concerned guy calls the technician to which the reply comes , " i will make a visit today" . This has happened 5 times with the technician promising to visit and back tracking.

Please have some respect for the time of the customer , i hope you do not expect us to stay at home forever waiting for a connection , better make a fixed deadline and deliver ,
it is strange mockery for us to adjust our schedules and take time out only for such poor service , where no one visits.

You charge higher than other providers , and we pay expecting a better service , please inform if you are unable to provide the service , so i may choose another ISP.

Even BSNL provides a quicker connection than you , it is a shame.

Really pissed of with the poor service
Nankani Ravi Kishore

my airtel no is [protected]. i had registered my no for do not disturb facility with the company and i received a sms saying that now you are registered but after 2 months also i still receive unwanted advertisements via sms. my registration no for the same is S[protected]. i tried complaining on their website but of no use. the response form does not gets submitted on their website and shows error message. please help.

I have a Airtel post paid Mobile connection ([protected]) in the name of Sanjeev Nanda with monthly Black Berry Plan of Rs. 899. In the last week og Aug'11 , I received a call from customer care asking whether to activate the yrly Blackberry Plan , which I denied. To my utmost surprise the same was activated without my consent. After that very next day I contacted at helpline no. to reverse the charges of Rs. 6999/- which were imposed without my knowledge. I got an assurance to reverse the charges with the complaint no. "3919466". On 26th Aug'11 , I received sms from customer care stating that the charges have been reversed. Next day I called initially at help line no. [protected] and did not get any satisfactory reply. They further advised me to talk at another help line no. [protected]. There one of the customer care girl named Surbhi attended me and assured me to resolve the issue within 24hrs. But I contacted after 48 hrs. and I talked with the same customer care girl Surbhi. Again to my utmost surprise nothing was done at their end. Out of my anger and dissatisfaction , I told them to close my connection. Even then they did not take it seriously and accepted my request for disconnection vide no. 39341851. It is ridiculous to say that having very careless / neglecting attitude for the service providers like these. I am being harrased day in and day out for not a fault of mine. I work in an corp Org. - Ambuja Cements Ltd. and my bill is claimed on monthly basis. But I am not able to either pay my bill or claim the same with my Org. This is just due to non availability of corrected bill. I hope by writing this I will get the solution for this on top priority. Otherwise , there will be no option for me but to close my connection. Regards..... Sanjeev Nanda

To
the GM airtel telecomunication
sub--- MNP NOT DONE FROM AIRCEL TO AIRTEL AND HARRASMENT BY TM (AIRTEL) GITENDER

Sir
this is the case of pure harrasment by your TM of prepaid shimla hp india named Gitender ph no..[protected] We have given documents and received blank mnp sim from shimla retailer from last 2 month and regulerly was in touch with mr gitender (TM airtel prepaid shimla) but we have received no response from executive therfore we have given again our document 10 days before and againg in touch with TM and till time outgoing not available in my no. detail given below

Name-----Pawan Kumar
My No.[protected]
alt no.-------[protected]

I have purchase a sim No.[protected]
mobile no.[protected] from east of kailash, new delhi.
It is in working normally for 5 months after that I have recharge it with 200 Rs i have recieve a message of recharge done but my services are not ready till now .

It is extreamly shameful for such a big service provider ike Airtel to do such a fraud with customer like me.I am using Airtel service since last 10years and it is first time that such big company cheats his customer like this.
I have also talk to customer service but they do not take any attention on my request and just make me fool by killing my valuable time.

It is a kind request to you to pleaze pay attention on my complain and refund my money soon else start my services soon.

I have send this request to all the Airtel office of the world as well as consumer fourm.
And i assure you that if I have not heard I will continue my fight as I have spent my hard earned money on it.
With Regard's
Moazzam Ali
[protected]
bilal.[protected]@gmail.com

I am getting blank calls for the past 1 month and sometimes the user use abusive language as well. I would like to register a complaint against that mobile user. I did FIR for the same. Can you please let me know the procedure of the written complaint for the same in consumer office?
Details of those mobile numbers are:
[protected]
[protected]

Thanks,
Sandeep

I have recharged power voucher Rs43.00 on 15th August 2011 at 2.31pm TransID[protected], for All local calls Rs.0.30p per minute validity 30days.on My Mobile Phone [protected]. But After 3days 18th August 2011 this power voucher is automatically deactivated & call charges become Rs.0.50p per minute. Then I was complained about that customer care(198) & on 23rd August 2011 this power become Reactivated & call charges become Rs.0.30p per minute. But the deducted money was not refund. After few days on 25th August this Power voucher become again deactivated & call charges Rs.0.50p per minute. I was complained to customer care(198) but till date 01.09.2011 this was not activated. my money was refunded. Also my Customer Care line is disconnected. I want my money back & Penalty for my Harassment.

My Mobile Number: [protected] (Alternate Contact No.: [protected])

Name: Gaurav Kakade

It is now a really end of my tolerance level for Airtel sms. How many times i have to make a complaint for "DO-NOT-DISTURB". WHY I AM GETTING Messages like below, once i already have made several GENTLE requests (in a good language). Still I am getting messages though I dont need it. Look below for recent examples:

[protected][protected][protected][protected][protected]
1)
Thanks for downloading Hungama Content Game from Airtel. You have been charged Rs. 10. Latest games http://gclub.in browsing @10p/10kb

2)
Funny Games and Exciting Prizes, only on FameOnGame. Dial TOLLFREE 5567808 and Subscribe to FameOnGame @Rs. 3/3 days with 15 min.

3)
On recharge of Rs.33, get Rs. 222 talktime and FREE Ashtvinayak Live aarti for 5 days. Free offer will be available in 48 hours of recharge.
[protected][protected][protected][protected][protected]

especially regarding sms (1) above, why the balance is deducted without my permission. Airtel even didn't ask me for such offer, neither i subscribed for that. WHY THE HELL THIS IS HAPPENING?

By asking whom you activate the services? Am I the SALARIED EMPLOYEE of AIRTEL to obey whatever you ask me to do? Don't think like that. Why this ##$#$ing customer support system is not so effective?

How did you dare to send message again and again and again? Below are few tickets I raised long back, this is just for your example, after that none of your executives gave me the complaint numbers:
=================================
Date of Complaint : 28/02/2011
Nature of Complaint: Do Not Disturb
Complaint Number:[protected]

Date of Complaint: 01/03/2011 (don't remember exactly)
Nature of Complaint: Do Not Disturb
Complaint Number:[protected]
Cust. Executive: Natasha (Told that DND is already activated)

Date of Complaint: 29/03/2011
Nature of Complaint: Do Not Disturb
Complaint Number: 29551442
Cust. Executive: Rahul Kadabe (Told that till 08/04/2011 my problem will be resolved)

=================================

I hope you are EDUCATED and can read above complaint. Why you people are playing with my patience and tolerance limits? Do you want me to use some abusive words? Do you want me to make police complaint? Do you want me to go to court? Do you want me to go to the news media to tell about your indisciplined and cheating management?

Airtel is giving very rubbish support with some who play with my privacy. Airtel don't care about complaints. Airtel Cant take any actions. All airtel servers might be affected by viruses, that they can't process my complaints further.

TO HELL WITH YOUR CUSTOMER SUPPORT SYSTEM AND TO HELL WITH YOUR PROMISES.

BY HOOK OR CROOK, I WANT THIS RUBBISH THING TO STOP WITH 'IMMEDIATE' EFFECT. . . . . . . . . . . .NO SMSs, NOT A SINGLE CALL FROM AIRTEL SHOULD COME TO THIS NUMBER ([protected]).

After this, one single SMS you send me, and your SIM card will be in drainage, and also other members in my friends group who are using Airtel (more than 50-60) will do the same. Just keep this in mind, that this is not a casual sentence,

I CAN DO WHAT I AM WRITING HERE. SO DON'T PLAY WITH ME.

I have asked Airtel Digital TV Customer Service to unregister my mobile no. 3 months before so that I will not receive any unwanted sms alert from them.

But still they have not solved my problem.

Its like misguiding consumers.

Dear Sir,

I have attached herewith the sms received from airtel. and all the communication are mentioned below. please suggest me the airtel people are doing such types of games. and deduct the balance.

Regards,

Gopal









From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, August 26, 2011 2:19 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Gopal Dahat,

we understand from your previous e-mails, regarding the non receipt of recharge benefit for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We realize that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding the non receipt of recharge benefit with the relevant team. For your reference, the Unique Service Request number is [protected]. Our team will be contacting you on or before 30/08/2011 with an update on the issue.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.


Yours Sincerely,
JAYAPRAKASHA A
Customer Care
Bharti Airtel Limited





[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 26/08/2011 12:33:35 PM
Subject: FW: [protected] [|BAL|Qrc[protected]|]

As discussed on telephone refer below details of recharge



Transaction ID :[protected]

Recharge date : 22/08/2011 time. 8.35p.m.








Regards,



Gopal Dahat


From: gopaldahat [mailto:[protected]@ergo.in]
Sent: Thursday, August 25, 2011 5:29 PM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,

Please refer my below mail . again same problem happen with me again I was received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20 talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days ) on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the balance was nil and you don’t give me additional Rs. 20. What is the meaning of this massage?

I request u please don’t play this types of fake games with me.




Regards,

Gopal Dahat
M.[protected]







From:gopaldahat [mailto:[protected]@ergo.in]
Sent: Friday, August 26, 2011 10:08 AM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]



Dear SANDEEP B.M,



I have attached herewith the massage received from Airtel. Please tell me the
meaning of this massage. For your kind information In this massage clearly
mentioned validity 20 days.



Please contact me.









Regards,


Gopal Dahat

[protected]









From:[protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, August 25, 2011 9:30 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]



Dear Gopal Dahat,

Ref: Email dated 25/08/2011, regarding the non receipt of recharge benefit for
your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We completely understand your concern and sincerely apologize for any
difficulty caused to you.

As per the confirmation from the respective department, we would like to inform
you that as per our records on recharging with Rs. 20/- you will receive the
following benefits:

Rs.20/-
Talk time: Rs. 20/- in dedicated account 3
Validity: 1 day

Hence, as per our records you have already received the above benefits.

You may dial *121#( Toll free ) and check your balance / validity and other
account related information anytime.

Please dial 12131 (Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.



Yours Sincerely,
SANDEEP B.M
Customer Care
Bharti Airtel Limited






[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 25/08/2011 05:32:40 PM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,



Please refer my below mail . again same problem happen with me again I was
received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20
talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days )
on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and
also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the
balance was nil and you don¿t give me additional Rs. 20. What is the meaning
of this massage?



I request u please don¿t play this types of fake games with me.









Regards,



Gopal Dahat


M.[protected]

My Mobile Number is [protected].
Request No: 39186031

I am subscriber of Airtel 3G Services and currently subscribing to the Rs.200 plan (250 MB Free Usage).

On August 2, 2011, I received a message saying that I have consumed 157 MB of 3G data usage, But my mobile handset records show that my usage was only 98 MB. I immediately called the customer care and spoke to Mr Arun Kumar and raised a request with the ID[protected]. He told he will check the same and rectify it. But, that did not happen. After that day, I stopped getting my 3G usage alerts.

In my latest bill, I can see the usage is showing as 353 MB. But, my handset shows it is only 222 MB. I have been charged for the extra usage because of the incorrect data coming from your database. To report this, I made a call to the customer care again on August 22, spoke to Mr. Nagaraj and the request was raised with the ID 39186031. I was assured that the issue will be rectified in 2 days time. I have got multiple call backs from the customer service, but my issue is not resolved. Also, I am getting messages from Airtel that they tried to reach me on my mobile, but they could not which is a vague excuse, I believe.

For last 5 months, my data usage in the bill was tallying with that of my handset. Why the issue is happened only this bill? I strongly believe there is an error happened at your system which is showing such a huge difference.

I strongly urge you to stop cheating your customers like this. Technology is improved and the customers have a better option to track their usage. You should be aware of the same.
I have faced numerous issues in the past also with Airtel, but this is a major one.

I request you to correct this at the earliest and send me the updated bill.

My bill date is nearing, so I need a rectification to this ASAP.