Airtel Complaints & Reviews

My name is ram, i have recently ported to airtel from vodafone, in very first month am facing problems o[censored]neven billing charges and poor customer service. I rarely use gprs/internet on mobile phone as i use Tata Photon Mobile broadband service. I used gprs from mobile (when am away from my system) like i used to use before porting but am shocked to see that in the very first month am charged Rs. 4,653 only for the gprs charges where am usually charged not more than Rs. 50 to 100 in Vodafone with same usage (without any internet rentals).

My services are barred without providing me details why the charges are levied but on bill generation i confirmed it was for gprs usage charges.

It is surprise to see that the time i used gprs as shown in bill is the time i slept at night and when am busy in office - i can’t use gprs on mobile when am sleeping and its funny to think that i used in office where am connected to 100mbps internet.

I have called customer service several times and spoke with several people when my unbilled amount is Rs. 2700 even after requesting for cancellation of gprs services and after disabling gprs completely from my end i was surprised to see the charges are now Rs. 4,653.

I have all the details of the persons whom i spoke with and the emails i have sent but none handled the issue.

So friends, be careful before porting.

thx,
ram
Mobile No: [protected]

Hello,

I have lodged a Service Request 447157 on 05.07.11 to shift my landline connection [protected] [|BAL|Qrc[protected]|] with IPTV. I was promised that within 20 days the connection will be shifted.

When enquired again on 22.07.2011 Airtel closed Service Request 447157 and lodged a new Service Request 1538093 which was promised to be resolved shortly.

On 11.08.2011 when complained to Airtel Nodal Office and subsequent calls to customer care I was told the previous Service Request 1538093 is closed on 01.08.2011 and new Service Request 1636924 is now there which will again take 20 days for completion.

My concern is why Airtel has closed the Service Request 447157 & 1538093 without my consent.

I am being told by Airtel than my request is pending due to system up gradation and technical issues. My neighbor has got a new connection with the same plan I had applied for this week.

If Airtel is not able to provide services which in turn has forced me to use Costly wireless internet it is the customer who is at loss. Airtel is still not able to commit on a exact date on which the connection can be shifted.

I have the emails for the communication send to Airtel with me.

I want complete refund of 2250 INR as the installation charges and refund for bill payment for the month of July of 1253.57 INR immediately so that I can apply for broadband with a another Service Provider.

Thank you & best regards,
Ashish
ashish.[protected]@hotmail.com

i am regret to inform AIRTEL SERVICE SUPPORT after repeted followup, my grps network problem (Mobile no [protected]) not solved since 3-4 month.

Dear Sir/ Madam,

This is in reference to the above subject, we are not able make STD & ISD calls from[protected] landline from past 1 week. we called Airtel customer care to complaint regarding the same. But we were told it was a fault with our EPBAX system. We got our EPBAX person to come and check the same, but he said it was not the problem with the system and that it was something to do with the Airtel line. And when we called up customer care for the same, they told us to send a mail to [protected]@airtel.in .below are the emails exchanged.

to airtel(Mail sent on 08/08/2011)
Dear Sir/ Madam,

This is in reference to the above subject, we are unable to make STD & ISD
calls from[protected] landline. Please do rectify the problem as the earliest.



Regards,


Naveen

FROM AIRTEL
Dear Customer,

Ref: Email dated[protected], regarding non-functioning of STD and ISD facility for airtel number [protected].

Thank you for writing to airtel.

We would like to confirm that as per our records ISD and STD facility are active for your account. Hence, we request you to kindly contact your EPBAX vendor as a preliminary procedure. However, you may write to us after the confirmation from the EPBAX vendor to enable us initiate further action.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.



Warm Regards,

Deepak N
Customer Care Executive
Bharti Airtel Limited.

TO AIRTEL(Mail Sent on 10/08/2011)
Dear Sir,

This is in reference to the above subject, we are not able make STD & ISD calls
from above mentioned number and we checked with our EPBAX person but he is
telling there is no problem from his side. So kindly send your Airtel executive
to check the problem as the earliest.



Regards,

Naveen

FROM AIRTEL
Dear Customer,

Ref: Email dated[protected], regarding unable to make STD and ISD calls for airtel number [protected].

Thank you for writing to airtel.

We would like to inform that your concern has been registered with us with the reference number 2111100 and the same will be addressed by 11-AUG-2011 05:15 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


warm regards
Maheshwarappa H
customer care executive
bharti airtel limited .

As of this moment none of the Airtel representatives have come to our place to get this rectified and on repeated calls to customer care there has been no proper response or a deadline as to when this issue would be solved
We are a service apartment where guests use the phones to make STD and ISD calls and because of this problem we are at the receiving end of some very angry guests threatening not to come back to our place because of bad service rendered to them.
We have been with Airtel for the pat six(6) years and have never faced such problems before. Its quiet sad to know that your quality of services are diminishing .so look into the matter and get the issue resolved asap.
Awaiting reply.


Regards,

Naveen
Front Office Team


#311, 100 Feet Road,
Indiranagar
Bangalore - 560 038
t - +[protected]
f - +[protected]

myself pradeep negi.i am purchased a usb modem for micromax of the company airtel.the problem is that the usb modem is not support in window7 properly .through which the internet speed is very-slow is about near 20kbps. i am talked with airtel customer care than he told me your complaint is locked and mail to airtel company.till 29th july, 2011 airtel company in favour no call for me related solved out my problem.i am requested to you solved-out my problem as soon as possilbe.i wanted to back my money.product emei no..[protected] and s/n emcx [protected]. .i am request to you take strict action against company..my contact no..[protected], [protected]..i have already loged complaint in consumer court...

Hi ,

I want to change the billing date of my airtel broadband .no [protected] .
Its due date is 29th of every month which is very odd and i mostly miss the bills as I generaly pay all my dues in first week of month after salary .

I have allready paid huge late payement charges and wanted to change the billing date in such a way that due date falls in first week of every month . I believe this would be doable things as I have not been told during connection that your bill date will be fixed .This is really very harassing for me and I am either left to discontinue from Airtel or be on their mercy .

I have spoken to 121 several times but without any help .
Below is last response from your team .

Dear Customer,

Ref: Email dated[protected], concern regarding Billing cycle for airtel number [protected].

Thank you for writing to airtel.

We would like to inform that billing cycle will not be changed for any of the airtel customer.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


warm regards
Zameer
customer care executive
bharti airtel limited
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline

I m geeting charged Rs. 5 for [protected]@5 service per day without using it.I have many Complaints to Airtel Customer Care but i not getting any stisfied fesponse from their side.Plz stop this as soon as possible as i cant afford this deduction any more my number [protected]
please de-activate this service.

Refer my complaint on 04 Aug 11. I sent another mail to this effect but still there was no response... Further I recharged Rs 100 and told them to change my package which has been thrust upon me. Its almost half a month and I ' watching unwanted channels thanx to airtel.
The customer care reps are totally clueless and cold. They cant help and keep repeating same statements without any positive response... can some air tel rep call and restore my connections.

Suji Nair
ID: [protected]
mob:[protected]
[protected]

I HAD NEVER APPILED FOR 3G AND AIR TEL IS FORCING ME TO PAY FOR 3 G CHARGES FOR 19000 WHICH I HAD NEVER APPLIED

SANJEEV
[protected]
40405050

Two big issues with Airtel's service. Shows huge chaos within airtel and a deep apathy to its customers.

1)
On 21st July, we had filed a request via email to shift a PRI line to a new office address. The request number is 1444314. As of today, 21 days have passed, and there is no resolution to the problem. Occasionally we would get a call from someone and it was heartening, but that call led to no progress, and...

Hi,

This is Rajat using airtel mobile number [protected] post paid connection for above 10 months. I have activated airtel 3G on 18th of July Rs.100 for 100MB and deactivated the same on 31th of July but i realized airtel charging extra MB’s against that I have used.

I called customer care and they told “we can’t do anything”

From Airtel I received this message on 25th of July.

"Your 3G data usage as on 24th July is 16MB which is 27% of your total available free usage. If you wish to upgrade your pack, SMS 3G to 121."

And they have charged for 42MB’s which I have not used...

Sir i have purchased airtel preepaid sim bearing no.[protected] from Ananta R.B.Associates,Airtel Express Outlet,G-1,Ganpati Tower,Vashali Nagar ,Jaipur,Ph.[protected] on dtd 08.08.2011.they have charged rs.200/- and told me that you will get Rs.60/- talk value. I asked them that you are charging Rs.140/- for the sim which is on very higher side as into my knowledge sim is costing only Rs.25/-approx,but they told me that this is companies price. i asked them to give me the bill for the same ,but they also refuse to give the bill of the company and give me receipt of Rs.200/- which has no registration number.they insure me that sim will activate after few hours. Sir till dt.11.08.2011 my sim is not activated. although I personaly visited there shop on dtd.09.08.2011 and launched the complaint that the sim is not activated,they ensured that it will definately starts in the evening but all in vain.Sir i call them more then ten to fifteen times to activate my sim ,but no action has been taken by them except saying it will activate with in few hours.Sir your goodself is requisting to look into the matter and take necessary action as per rules againt them.Looking forwered for favourable Justice.Thanking you.

Sir,
I paid my outstanding Airtel mobile bill (details are given below) for the month of jun 2011 on
01 Jul2011 but it was not credited against my mobile bill and outstanding reflected in the month of bill of
Jul 2011 then i registered a complaint with airtel vide no 38560619 dated 19 Jul 2011 and after that i got conformation that you have to pay the amount for this month only and your payment of 01 Jul 2011 will be refleted in next bill but in this month bill also still outstanding is reflected and i am getting daily two three calls from airtel customercare and i am giving all the details of payment, they will tell me that we will register a complaint but still i have not got any response
Kindly help me solve the settelment
Details are given below ,
MOBILE NO [protected]
NAME Mrs Jaya Lakshmi

Payment Details of 01 Jul 2011

On-line Payment Receipt

Transaction Details
Receipt No. 42689130
Customer Name Jaya Lakshmi R
Account Number [protected]
Mobile Number [protected]
Transaction Reference Number 298107
Payment Date and Time 01-Jul-2011 23:55:29
Amount Paid (Rs.) 653.96
Payment From Self Care Payment - Debit A/C Bill Desk


Bank Details

A/C No [protected]
Name S Subbiah
Branch AFS TAMBARAM

Payment Details of Bank
01-Jul-2011
(01-Jul-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG56606117 TRANSFER TO [protected] BILLDESK TRANSACTION A 653.96


Thanking You Sir
S Subbiah
[protected]

Hi,

When I have sent an sms to 1900 for PORTing Unique code I got a call from customer support engineer for asking the reason and then he offered me a trial package which should charge 1ps/2sec and he asked me to cancel the PORT immediately.

Then I cancelled the PORT after that they started charging me 1.2ps/sec where as earlier I was charged only 1ps/1sec. Instead of charging 1ps/2sec they started charging 1.2ps/1sec. Regarding this I have called 121 Customer support many times but they responded very badly to me and even after recharging Rs 27/- for 1ps/1sec my balance is being deducted 1.2ps/1sec.

This is really disgusting...

The Airtel Customer Support ppl have become very rude to customers and AIRTEL is cheating its customers by charging wrongly.

I have been with Airtel network for the last 8 Yrs.

But now I really HATE Airtel..

I have got IPTV connection from airtel 3-4 months back by paying 1799. Since then my broadband and IPTV services were very unreliable as it disconnects at any time. I had raised many service requests(at least 7-8) for same during this period. Since the problem was not persistent, they sometimes changed wire, but, I continued to face this problem.
finally last week my router(provided by airtel) has given up and not working at all. When I asked them to replace it, they said that I needed to buy new one as airtel has changed policy of replacing modem from July 22nd!!

Can you believe it? I have purchaged new router(DLINK) for 2500/- and was able to configure with internet but not with IPTV, thus I called CC and they told this router is not supported for IPTV and i have to buy the same router(BINATONE)!!! .. now this router is not available in market. What should I do it now?

This is very frustrating that once upon a time Airtel was superb in Broadband market .. .now they are just loosing because of worst customer service.

Have been customer of airtel for more than 3 years... this is first time I am seeing such pathetic service. :(

CUSTOMER ID - [protected]

AIRTEL IS GOING TO BE A BIGGEST FRAUD COMPANY FROM FEW DAY.

BCOZ I HAD TAKEN ECONOMY PACKAGE OF 220 PER MONTH WITH TAX IN MONTH OF MARCH OR APRIL. BUT NOW A DAYS THEY R TELLING THAT THEY R GOING TO INCREASE HER PRICES BY 11 RUPEES AUTOMATICALLY..

BUT ONE THING I TELL U ACCORDING TO COMPANY POLICIES UNTIL AND UNLESS UR PRICE OF MONTHLY PACKAGE IS NOT GOING TO INCREASE STILL U NOT GOING TO CHANGE UR LATEST PACKAGE.

SHOW I SUGGEST U EVERYONE NEVER BUY AIRTEL DTH....

GO FOR VIDEOCON D2H THEY ARE GIVING U MORE CHANNELS AND MORE SERVICES AND MORE HINDI RADIO CHANNELS IN LESSS PRICE.

My name is H P Singh & my Mobile No. is [protected].In the month of July 11,co.Airtel activated 2 services ( 1.Hello Tunes 2.Khel Khel Mein ) without my consent & deducted Rs60/-( 30 each ) from my prepaid balance,however i manage to de-activate both the services within 4-5 days.Now i want to know how can i get back my money ? I also want to know how can Airtel do this without taking the consent & deduct the money from customer's account,does Airtel got the license of Pick-Pocketing,isn't it shameful.

I am using AIRTEL Broadband/ Landline No. 405544. Since yesterday I am trying to make Dynamic lock to restrict unwanted STD outgoing calls. But, each time i am hearing that the code is not correct. What is the problem. I am even taken help from customercare and followed all steps as per advice but I did not succeeded. Please help.

Airtel gave me old WIFI modem for 1500/- saying Airtel is responsible in case it any need repair or if its not working. Now when its not working they are saying they changed there policies 2 weeks back that if your modem is not working I need to contract there local vendor for that and Airtel will not repair that. I am always calling customer care to disconnect my number but they always convince me that ma'am we will rectify your problem please don't disconnect your number. But no resolution at all. Generally I have seen whatever new policy comes it is for new customers... not for old customers as they were promised something else when they applied for the connection. But Airtel is useless... Horrible connection & horrible customer care.
Please help me in either resolving my broadband connection or closing my connection. They are not doing any of this.

I went to Airtel outlet and submitted all docuements requested in front of executeive
He agreed also still my sim is not yet activated also I have paid 111 Rs for SIM activation and plan and
executive cheated me .. he has given me Bill of 111 Rs of some other date .. unfortunately i realized it later
My Airtel number is : [protected] (still inactive)

Also executive has given his number on bill which is not working his name is Pradeep (might be fake name)

So In short I lost 111 Rs and sim is still not active that too in Airtel Relationship center.