Airtel Complaints & Reviews

my hello tune is automatically activated by airtel on dated 04/07/2011 at 01:50:24pm... firstly a ivr call comes and asked for hello tune but i cut the call without pressing any desired no.
after sometime they will charge Rs30 rentel and Rs 15 for downloding. soon i call costomer care but they bared my call. so plz return my money as soon as possible...

my mob no is [protected] (caller tune wrongly activated is "tere bin")

I could not control my set top box using my remote control.
i have been using this service since November,2010.But this problem could not be resolved.

my ID is [protected]

and my contact no is [protected]

upto this date,i have changed 1 remote but problem still going on

This is my complaine to airtel
Dear Sir/Mam
Subject:Surprise to see your burst customer care services ,without call my amount is deducting

First of all my balance is reduced to Rs 60 massaging that GPRS is activated by customer care Mr.Vivek during complaining on 198 about my other mobile no.[protected].
But actually no services are activated by me & no one other uses my cell.Because this is not the first time it happens
Again I talked and complained to Sr. Executive officer Mr. Atul Kumar through customer care (198) . After deep discussion Rs. 60 is returned .

But I was surprised that again sending 12 times same MSG (Live Arti) continously and deducting
Really it is very shamans work of Indian Airtel which is an standard company.
Rs.5 multiplied by 12 i.e.Rs. 60.Due to these deduction I was unable to contact my family in time

Kindly take necessary action against Mr.Vivek & Mr. Atul Kumar (costomer care office Hajrat ganj, Lucknow)
and refund my Rs.60 for mobile no. [protected] and Rs.50 for mobile no. [protected]




Thanks with regards,

Laxmi Kant Tiwari
Lecturer (Selection Grade)
Department of Applied Science & Humanities
Kanpur Institute of Technology Rooma,
Kanpur (U.P.), India
Mobile No.: +91-[protected]
http://www.kit.ac.in/

I have this connection with 2 STB ( one HD and othe SD) ID: [protected]. One is in safe custody. The other with HD was charged with a new package in the beginning of the month on 02 Aug 11 with South Super Value with 119 channels @ Rs.120 pm + taxes . This was done over the mobile through customer care. However, after charging I found that the package was South Value › 164 channels @ Rs.165 pm + taxes.

I called up immediately to restore it to super value pack @ Rs.120 pm + taxes. But this time the new chap just noted the complaint and refused to change it with an assurance that it will be changed within 24 hrs. I called up again on 03 Aug but with no result.

Even now the package is same 'South value and the daily deduction has started. My aim was to top up the HD package @ Rs 65. But now with this kind of response I wonder what I would do.

Air tel tries this smart act with delays and deducts money from the customer. Actually they are loosing the faith of the customer by trying these cheap tricks.

Suji Nair

[protected]airtel)
[protected]BSNL)

Sirs,
I was using airtel Digital TV service for some time, after one year was over i paid 2600/- for recharge. After that the quality of channel was very bad. I lodged a complain for the same, they demanded 100/- as service charges. Which I refused to pay and asked them to take back the DISH and Set Top Box, and also asked them to refund my unused amount. They promised me after they collect the STB from my premises they will refund the amount. Till date they have not refund the same. My TV Account ID is [protected].

I am closed my airtel postpaid connection & I paid everything against that mobile no [protected]. I request to Airtel customer care to close the no & I received request no[protected] after that I called airtel customer care for status about that connect that closed or not airtel customer center ans pls call after 2 houre. I called airtel customer 4-5 times and every time I received same ans that - pls call 2 houre.

Please see the problems I dont want to Pay extra amount what I am already closed

Mrinal Kanti Debnath
[protected]/[protected]
(*Please call office Lunch time 1pm to 2pm)

This is to inform and remind you that the complaint against the Registration No. DELNO/E/2011/03278 - PF Withdrawal, is not yet resolve and the money has not credit to my HDFC account till date since May, 2010. Moreover, I have checked the status at "http://59.177.81.198/homepage_claim_status_new.php" STATUS for Member ID: DLCPM[protected]

Claim ID : DLCPM[protected]

Status : CLAIM FORM 19 FOR PF SETTLEMENT FOR MEMBER ACCOUNT NO DLCPM[protected] HAS BEEN RECEIVED ON 02.05.2011 IS UNDER PROCESS

Claim ID : DLCPM[protected]

Status : CLAIM FORM 10C FOR WITHDRAWAL BENEFIT/SCHEME CERTIFICATE FOR MEMBER ACCOUNT NO DLCPM[protected] HAS BEEN RECEIVED ON 02.05.2011 IS UNDER PROCESS. Delayed since May, 2011

SIR/MADEM
i fill form on july 18 for airtel broadband connection they said to me within 5 days your connection wil complete but stil now i am waiting for that when i call him they always say to me wait for 2 days 3 days and they are not refunding my money,sales person always miss behave because they know very well i am not local please tail me what i do please what i do i have no option .this is my last way i have not any option.sales person name is sager and no-[protected]..................................
thanks

I am Ravikiran. I have applied for a new broadband connection on[protected].I have paid almost Rs 1500 for the same. My application number is 261680. I was promised that the connection would be given by[protected].
But to my dismay, I have not got my connection till today. I am supposed to get the connection with in seven days as per the rules of Airtel.
I have contacted the concerned persons repeatedly and I have always got vague reply's or no answer from their side. I am really fed up with their service and these people not even bothered to at least inform me via phone/in person when I will get the connection.

Please let me how I should proceed against these irresponsible service providers.
My Number:[protected]

Never go for Airtel broadband connection....
They are worst service providers......

We have taken corporate Toll free number from them and experiencing worst service from them.....
They have taken huge capital investment from us and monthly we pay 7500 rs as monthly rental to them. Just think about amount we have been paying to them .....
On top of it they disconnected our connection without any intimation with out any reason...and after repeated reminders for past 6 days....they have not activated our number...
[protected]

Requested sir,
Im Rameshkumar from namakkal, My Airtel Digital TV is now suspended. My customer id:[protected]. I want to know the reason for suspension. My account balance is Rs.144.42. But day by day my balance is decreasing on suspend mode. current balance-135.00 Rs.But my TV is not active for 5 days

I am living in Ahmedabad city, and at my home there is no network at all of Airtel. I have invested Rs 2500 in 3G USB modem and I am not able to connect to network at all. Simultaneously I have purchased a Prepaid SIM and I am not able to make/recieve call on this number due to no network coverage. There is full network coverage of other mobile operators. I have complaint saveral time to Airtel customer care and sent mail 3 time and there was no response from their side except acknowlwdgment mail. I am suffereing from this problem since one month and I am fed up with the support of airtel for thier such a poor service. After complaining through all possible mode, I even couldn't get a single response from their side. I have also complaint to nodal officer but there is no response from that side.

My 3G USB prepaid modem sim: [protected].

I was looking for a internet connection in my home, as I was little hurry I applied for Airtel broad brand connection one representative came and supplied hand set modem etc..I gave cheque for device charge and one month advance it was on 10 th July ,next day device charges deducted , on 19th advance as well .
Chq Paid-MICR INW CL-BHARTI AIRTEL LTD [protected] 19 Jul 2011 649.00
still I haven't got connection, representative not giving any proper reason but rarely picking phones.
I need urgent connection almost one month I waited for Airtell, what should I do? can I use this device for reliance connection? how I get money back? can I take any action against them?

Subject: Airtel Inaction, Ineptness & Irresponsible Behaviour!!!: Service Complaint 1141040

Please find appended below mail I have sent across to airtel aurthority for you to have idea about my problem:
Hi,

I had lodged a request for a change of address to my broadband connection on 5th July 2011. The person told me that the connection would get transferred in 3 working days and later on 9th July someone calls me up and says since the Airtel system was down it will take 20 days to do this transfer rather than the regular period of 3 days for the transfer. When I asked for a date for transfer he had given me a date of 20-22th July, 2011. Also he told me I will not be charged for the period that there is no connection in my house, but will only be charged for the regular 3 days it takes to transfer the connection.

Finally I received a call from someone from Airtel to tell me that the complaint will be acted upon and to give a convenient time. I had told them to come on Monday, 25th July at 10:00 a.m. to my place for the installation. There was no one from your end to act upon the complaint. I gave a call again to the customer care and the person said that the guy will come post 2pm the next day but then however as expected they smartly come to my place at 10am when I am extremely busy with my work for installation. The guy's unruly behaviour with me and my neighbour is not tolerable-- He was supposed to do the wiring from our terrace but forced to use our neighbours and upon their refusal he threatens me that "If i die the entire blame will come upon me (which is me in this case)" Is that the behaviour I should be expecting from Airtel team?

I was told by the guy that someone called Lalit Mishra would come for your activation the next day which was 27th July but that never happened as well the guy gave me wrong coordinates for Lalit..I kept following up with customer care thereafter from 28th July and was given a time frame of 48hrs and it would get activated, the last assurance for the same being on 2nd August 10 am and I assume another set of 48 hours are over and still not been activated.

I again called up your customer care and the guy there is now saying that it will take further 20 days for Airtel to act upon this complaint as in her records it has been registered on 22nd July. And now when I told the guy to transfer the call to her senior, she put me on a hold of 20 mins!!! And then puts me on the call again for 15mins and finally says that the person is not available and gives me contact number of Mr. Abhishek Parmar where he has not been responding ! I cannot keep taking leaves from office just so you can come & install at your leisure, whim & fancy!

And another thing is you keep raising bills when I havent been using your services for almost a month. You have another thing coming, if you think I will pay for services not rendered!!!

You have been utterly irresponsible and inept if you expect me to wait for further 22 days making the period of wait 48 days!!!! I would rather take broadband services from another Service Provider than wait for 48 days!!! It is not as if you are the only one around to provide IP services that you can give such answers to your loyal customers!

I have been using Airtel services for the past 5+ years now. And I expected better services from you!

If you are really going to take 22 more days, I would rather you close this complaint & let me know, so that I can forget this episode & approach Vodafone or Reliance or any Tom, Dick & Harry rather than you who takes 40 days to act on a service request!!!

I would expect some response from you on the same or else I would be forced to pull the matters up to the consumer court.

Look forward to your response.

Kind Regards,
Nisha Jaspal Singh
+91-[protected]

behavior of collection telicaller
behavior of collection telicaller
very rude behaving from airtel retention department
this sameer shaikh my mobile number is +91 [protected]

i am airtel postpaid customer (airtel gujarat,ahmedabad) since last 2.5 years, i feel very Emberrsed since yesterday from your retention department (bharti house,ahmedabad)

i am reguler bill payee customer since i started my service from airtel,i never faced this problem so i have to contact to you but this time i ..

yesterday 27 - march - 2011 i got call from my client (client is thired party person) +[protected] mr kadir shaikh ,"he told me that i got call from[protected] number and one lady talk to me about your bill due and your service will stop weather you are not going to pay your bill' , and she using some miss language about you and your brother mohsin shaikh"

mohsin shaikh is my brother he is doing marketing all over india he came my home after 20 days we lost some money more amount of money in our business so he is very frustuate so he taking rest ate sunday -27-march-2011

sudunly he got call from[protected] RETENTION DEPARTMENT ,BHARTI HOUSE AHMEDABAD ,lady talking about payment due and she say we are going to disconnect your service and using some non professional wordwith calling

mohsin got lost his temper and using some words because he is very tired and frusted, (generaly we are not handling any call at sunday time)

MISTAKAE (MY PROBLEM)

1 ) SHE HAS USE MY CALL DETAIL AND DIRECTLY TALK TO MY CLIENT ABOUT MY AIRTEL SERVICES,PAYMENT,AND ALL THE THING WHICH WE CAN NOT DISCLOSE ANY INFORMATION TO THIRD PARTY

HOW CAN SHE TALK TO DIRECTLY MY CLIENT ......MY CLIENT DO NOT AWARE ABOUT ANY THING MAN THIS IS UNKNOWN PERSON

SO SHE GOT DAMAGE MY REPUTATION ON MY CLIENT & SHE HEART ME MY PERSONAL

2 ) HOW CAN SHE TALK TO ANY POSTPAID CUSTOMER ON SUNDAY ABOUT HIS BILLING AND BILL PAYMENT DETAIL IF SHE WANT TO TALK ANY ABOUT SHE CAN TALK ANY WORKING DAY AND I KNOW THAT I NEVER GOT CALL ON SUNDAY FROM YOU SITE

NOTE : SHE HAS USED WORD ON CALL -TERI MAA SE ,TEREY BAAP SEY AAISE BAAT KARTEY HAI,TUMAREY KHANDAN MAIN AAISE BAAT KARTEHAI,GHAR PEY AAPKO TAMIZ NAHI HAI, SO AND SO..

so plz take an action for this kind of rude behavior executive and department

kindly reply

WEBMATRIX

mohsin shaik / sameer shaikh


+91 [protected] / +[protected]

My number [protected] has been deactivated by airtel.
Airtel should stop harrassing customers by inventing new techniques.
As this number is a premium number I suspect Airtel wish to make few bucks by deactivating and reselling such numbers to new customers.
This number is Lifetime and I am regularly recharging this number.
Last recharge was around 8 days before deactivation.
Now I am told to resubmit the documents to get it activated.
Today on 03/08/2011 I have resubmitted my documents at your outlet.
Following is my alternative number :[protected]
Rather than receiving ready made system generated replies to this email, I expect my number to get reactivated ASAP.

Dear Sir,
My Mob. no. [protected] (Airtel Pre-Paid) the company has activated Hellotune automatically and VAS too, many time I call to customer care to stop the service.... they assure also to deactivate it.....but nothing happen....many time I SMS also for stop the VAS but...company still started cheating... two day back they activated the hello tune without any information... I am suffering from such activity from last 1 year, customer care talk are also chargeable... so we can not call more time to deactivate such nonsence things.
Pls help me......

Thanks & Regards,
Alok Singh
[protected]

Complaint date 3.08.2011 Time 4:25 p.m.
Dear Sir,
I had taken an airtel prepaid mobile connection no. [protected] in my name i.e. Sujit Chowdhury at Raigarh on 11.05.2011 and submitted necessary documents as required. Later on my services got barred twice due to non-verification of address in next two month period. On investigation I found that the connection is released in the name of one Chait Ram. I was surprised and charged the Airtel prepaid dealer how the ownership is changed and asked him to get it rectified. They agreed but again I found on 27.07.2011 that the services to my mobile are blocked. Matter was reported to the concerned dealer and also to the Airtel Sales Officer Mr. Nitin Choubey (mobile no. [protected]) on the same day. They assured that within 2 - 3 days it will be restored. But after a week today i.e. 3.08.2011 the services remain blocked even after regular follow up daily. Please help.

Thanks.

Sujit Chowdhury

Dear sir,

Through this, I Manish Kumar want to draw your attention towards poor service of Airtel. I have taken brodband plan[protected] of 'net' before 4 months of Rs.899 per month. But that plan was not activating properly. So i was decided to cut out the connection. On 21st may,2011, I have filed request to cut the phone & the request no is[protected],1483660,37991941,38050139.But no action was taken place by you. We have again & again filed the request but there is no impact on Airtel. From last 20 days, call from Airtel is coming 3-4 times a days, which creates very disturbance.If the process will continue like this then, I will complaint to police.

Another case is happened with mobile ([protected])also. We have taken the plan 299 in which 12000 second are free, 200 sms is also free. But Airtel itself do not give theabove mentioned plan.Inspite of above plan, it activates another plan, many a times, I filed the request & request no is 35050139 but no action was taken place. I will do the payment only after adjustment will done & actually the plan which i have applied for be activated.


Thanks
Manish Kumar
[protected]

Customer ID: [protected]. I have purchased Airtel Digital TV package including "Digital TV recorder + 1year South Megapack + Rs 250 Cashback + free installation" online. The payment made in a single transaction using my creditcard. Now the package validity is showing is for 2 months only. In 'my account' of the Airtel website, the payment is not reflecting as I made it. It is showing many transactions of small amounts. I had spoke to customer service at least 15 times and I did not got a proper answer. Once it was informed by their executive that, the validity extended and I will get a call for confirmation in the same day. But Never got the call and problem not resolved. Another time it was told that the validity now showing, is for the free viewing time and I have to recharge only after 14 months. But I had asked for a confirmation by e-mail, I never got it. I need only 12 month validity and Rs 250 cash back.