Airtel Complaints & Reviews

My name is Nankani Ravi Kishore , staying at kamanahalli , Bangalore . I had applied for an internet broadband connection on 11th August 2011 . CEF NO TBLR 248146 . Before taking the internet connection the relationship center promised connection in 7 days , the same was confirmed by customer care. I have received the activation call from airtel 2 weeks back , since then , no technician has come to install the connection.Whenever I go and visit the relationship center , the concerned guy calls the technician to which the reply comes , " i will make a visit today" . This has happened 5 times with the technician promising to visit and back tracking.

Please have some respect for the time of the customer , i hope you do not expect us to stay at home forever waiting for a connection , better make a fixed deadline and deliver ,
it is strange mockery for us to adjust our schedules and take time out only for such poor service , where no one visits.

You charge higher than other providers , and we pay expecting a better service , please inform if you are unable to provide the service , so i may choose another ISP.

Even BSNL provides a quicker connection than you , it is a shame.

Really pissed of with the poor service
Nankani Ravi Kishore

my airtel no is [protected]. i had registered my no for do not disturb facility with the company and i received a sms saying that now you are registered but after 2 months also i still receive unwanted advertisements via sms. my registration no for the same is S[protected]. i tried complaining on their website but of no use. the response form does not gets submitted on their website and shows error message. please help.

I have a Airtel post paid Mobile connection ([protected]) in the name of Sanjeev Nanda with monthly Black Berry Plan of Rs. 899. In the last week og Aug'11 , I received a call from customer care asking whether to activate the yrly Blackberry Plan , which I denied. To my utmost surprise the same was activated without my consent. After that very next day I contacted at helpline no. to reverse the charges of Rs. 6999/- which were imposed without my knowledge. I got an assurance to reverse the charges with the complaint no. "3919466". On 26th Aug'11 , I received sms from customer care stating that the charges have been reversed. Next day I called initially at help line no. [protected] and did not get any satisfactory reply. They further advised me to talk at another help line no. [protected]. There one of the customer care girl named Surbhi attended me and assured me to resolve the issue within 24hrs. But I contacted after 48 hrs. and I talked with the same customer care girl Surbhi. Again to my utmost surprise nothing was done at their end. Out of my anger and dissatisfaction , I told them to close my connection. Even then they did not take it seriously and accepted my request for disconnection vide no. 39341851. It is ridiculous to say that having very careless / neglecting attitude for the service providers like these. I am being harrased day in and day out for not a fault of mine. I work in an corp Org. - Ambuja Cements Ltd. and my bill is claimed on monthly basis. But I am not able to either pay my bill or claim the same with my Org. This is just due to non availability of corrected bill. I hope by writing this I will get the solution for this on top priority. Otherwise , there will be no option for me but to close my connection. Regards..... Sanjeev Nanda

To
the GM airtel telecomunication
sub--- MNP NOT DONE FROM AIRCEL TO AIRTEL AND HARRASMENT BY TM (AIRTEL) GITENDER

Sir
this is the case of pure harrasment by your TM of prepaid shimla hp india named Gitender ph no..[protected] We have given documents and received blank mnp sim from shimla retailer from last 2 month and regulerly was in touch with mr gitender (TM airtel prepaid shimla) but we have received no response from executive therfore we have given again our document 10 days before and againg in touch with TM and till time outgoing not available in my no. detail given below

Name-----Pawan Kumar
My No.[protected]
alt no.-------[protected]

I have purchase a sim No.[protected]
mobile no.[protected] from east of kailash, new delhi.
It is in working normally for 5 months after that I have recharge it with 200 Rs i have recieve a message of recharge done but my services are not ready till now .

It is extreamly shameful for such a big service provider ike Airtel to do such a fraud with customer like me.I am using Airtel service since last 10years and it is first time that such big company cheats his customer like this.
I have also talk to customer service but they do not take any attention on my request and just make me fool by killing my valuable time.

It is a kind request to you to pleaze pay attention on my complain and refund my money soon else start my services soon.

I have send this request to all the Airtel office of the world as well as consumer fourm.
And i assure you that if I have not heard I will continue my fight as I have spent my hard earned money on it.
With Regard's
Moazzam Ali
[protected]
bilal.[protected]@gmail.com

I am getting blank calls for the past 1 month and sometimes the user use abusive language as well. I would like to register a complaint against that mobile user. I did FIR for the same. Can you please let me know the procedure of the written complaint for the same in consumer office?
Details of those mobile numbers are:
[protected]
[protected]

Thanks,
Sandeep

I have recharged power voucher Rs43.00 on 15th August 2011 at 2.31pm TransID[protected], for All local calls Rs.0.30p per minute validity 30days.on My Mobile Phone [protected]. But After 3days 18th August 2011 this power voucher is automatically deactivated & call charges become Rs.0.50p per minute. Then I was complained about that customer care(198) & on 23rd August 2011 this power become Reactivated & call charges become Rs.0.30p per minute. But the deducted money was not refund. After few days on 25th August this Power voucher become again deactivated & call charges Rs.0.50p per minute. I was complained to customer care(198) but till date 01.09.2011 this was not activated. my money was refunded. Also my Customer Care line is disconnected. I want my money back & Penalty for my Harassment.

My Mobile Number: [protected] (Alternate Contact No.: [protected])

Name: Gaurav Kakade

It is now a really end of my tolerance level for Airtel sms. How many times i have to make a complaint for "DO-NOT-DISTURB". WHY I AM GETTING Messages like below, once i already have made several GENTLE requests (in a good language). Still I am getting messages though I dont need it. Look below for recent examples:

[protected][protected][protected][protected][protected]
1)
Thanks for downloading Hungama Content Game from Airtel. You have been charged Rs. 10. Latest games http://gclub.in browsing @10p/10kb

2)
Funny Games and Exciting Prizes, only on FameOnGame. Dial TOLLFREE 5567808 and Subscribe to FameOnGame @Rs. 3/3 days with 15 min.

3)
On recharge of Rs.33, get Rs. 222 talktime and FREE Ashtvinayak Live aarti for 5 days. Free offer will be available in 48 hours of recharge.
[protected][protected][protected][protected][protected]

especially regarding sms (1) above, why the balance is deducted without my permission. Airtel even didn't ask me for such offer, neither i subscribed for that. WHY THE HELL THIS IS HAPPENING?

By asking whom you activate the services? Am I the SALARIED EMPLOYEE of AIRTEL to obey whatever you ask me to do? Don't think like that. Why this ##$#$ing customer support system is not so effective?

How did you dare to send message again and again and again? Below are few tickets I raised long back, this is just for your example, after that none of your executives gave me the complaint numbers:
=================================
Date of Complaint : 28/02/2011
Nature of Complaint: Do Not Disturb
Complaint Number:[protected]

Date of Complaint: 01/03/2011 (don't remember exactly)
Nature of Complaint: Do Not Disturb
Complaint Number:[protected]
Cust. Executive: Natasha (Told that DND is already activated)

Date of Complaint: 29/03/2011
Nature of Complaint: Do Not Disturb
Complaint Number: 29551442
Cust. Executive: Rahul Kadabe (Told that till 08/04/2011 my problem will be resolved)

=================================

I hope you are EDUCATED and can read above complaint. Why you people are playing with my patience and tolerance limits? Do you want me to use some abusive words? Do you want me to make police complaint? Do you want me to go to court? Do you want me to go to the news media to tell about your indisciplined and cheating management?

Airtel is giving very rubbish support with some who play with my privacy. Airtel don't care about complaints. Airtel Cant take any actions. All airtel servers might be affected by viruses, that they can't process my complaints further.

TO HELL WITH YOUR CUSTOMER SUPPORT SYSTEM AND TO HELL WITH YOUR PROMISES.

BY HOOK OR CROOK, I WANT THIS RUBBISH THING TO STOP WITH 'IMMEDIATE' EFFECT. . . . . . . . . . . .NO SMSs, NOT A SINGLE CALL FROM AIRTEL SHOULD COME TO THIS NUMBER ([protected]).

After this, one single SMS you send me, and your SIM card will be in drainage, and also other members in my friends group who are using Airtel (more than 50-60) will do the same. Just keep this in mind, that this is not a casual sentence,

I CAN DO WHAT I AM WRITING HERE. SO DON'T PLAY WITH ME.

I have asked Airtel Digital TV Customer Service to unregister my mobile no. 3 months before so that I will not receive any unwanted sms alert from them.

But still they have not solved my problem.

Its like misguiding consumers.

Dear Sir,

I have attached herewith the sms received from airtel. and all the communication are mentioned below. please suggest me the airtel people are doing such types of games. and deduct the balance.

Regards,

Gopal









From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, August 26, 2011 2:19 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Gopal Dahat,

we understand from your previous e-mails, regarding the non receipt of recharge benefit for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We realize that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding the non receipt of recharge benefit with the relevant team. For your reference, the Unique Service Request number is [protected]. Our team will be contacting you on or before 30/08/2011 with an update on the issue.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.


Yours Sincerely,
JAYAPRAKASHA A
Customer Care
Bharti Airtel Limited





[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 26/08/2011 12:33:35 PM
Subject: FW: [protected] [|BAL|Qrc[protected]|]

As discussed on telephone refer below details of recharge



Transaction ID :[protected]

Recharge date : 22/08/2011 time. 8.35p.m.








Regards,



Gopal Dahat


From: gopaldahat [mailto:[protected]@ergo.in]
Sent: Thursday, August 25, 2011 5:29 PM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,

Please refer my below mail . again same problem happen with me again I was received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20 talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days ) on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the balance was nil and you don’t give me additional Rs. 20. What is the meaning of this massage?

I request u please don’t play this types of fake games with me.




Regards,

Gopal Dahat
M.[protected]







From:gopaldahat [mailto:[protected]@ergo.in]
Sent: Friday, August 26, 2011 10:08 AM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]



Dear SANDEEP B.M,



I have attached herewith the massage received from Airtel. Please tell me the
meaning of this massage. For your kind information In this massage clearly
mentioned validity 20 days.



Please contact me.









Regards,


Gopal Dahat

[protected]









From:[protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, August 25, 2011 9:30 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]



Dear Gopal Dahat,

Ref: Email dated 25/08/2011, regarding the non receipt of recharge benefit for
your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We completely understand your concern and sincerely apologize for any
difficulty caused to you.

As per the confirmation from the respective department, we would like to inform
you that as per our records on recharging with Rs. 20/- you will receive the
following benefits:

Rs.20/-
Talk time: Rs. 20/- in dedicated account 3
Validity: 1 day

Hence, as per our records you have already received the above benefits.

You may dial *121#( Toll free ) and check your balance / validity and other
account related information anytime.

Please dial 12131 (Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.



Yours Sincerely,
SANDEEP B.M
Customer Care
Bharti Airtel Limited






[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 25/08/2011 05:32:40 PM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,



Please refer my below mail . again same problem happen with me again I was
received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20
talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days )
on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and
also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the
balance was nil and you don¿t give me additional Rs. 20. What is the meaning
of this massage?



I request u please don¿t play this types of fake games with me.









Regards,



Gopal Dahat


M.[protected]

My Mobile Number is [protected].
Request No: 39186031

I am subscriber of Airtel 3G Services and currently subscribing to the Rs.200 plan (250 MB Free Usage).

On August 2, 2011, I received a message saying that I have consumed 157 MB of 3G data usage, But my mobile handset records show that my usage was only 98 MB. I immediately called the customer care and spoke to Mr Arun Kumar and raised a request with the ID[protected]. He told he will check the same and rectify it. But, that did not happen. After that day, I stopped getting my 3G usage alerts.

In my latest bill, I can see the usage is showing as 353 MB. But, my handset shows it is only 222 MB. I have been charged for the extra usage because of the incorrect data coming from your database. To report this, I made a call to the customer care again on August 22, spoke to Mr. Nagaraj and the request was raised with the ID 39186031. I was assured that the issue will be rectified in 2 days time. I have got multiple call backs from the customer service, but my issue is not resolved. Also, I am getting messages from Airtel that they tried to reach me on my mobile, but they could not which is a vague excuse, I believe.

For last 5 months, my data usage in the bill was tallying with that of my handset. Why the issue is happened only this bill? I strongly believe there is an error happened at your system which is showing such a huge difference.

I strongly urge you to stop cheating your customers like this. Technology is improved and the customers have a better option to track their usage. You should be aware of the same.
I have faced numerous issues in the past also with Airtel, but this is a major one.

I request you to correct this at the earliest and send me the updated bill.

My bill date is nearing, so I need a rectification to this ASAP.

Hi,

I am an Airtel customer with mobile no "[protected]". I have subscribed for the DND service in the month of May 2011. But till date(1st Sep, 2011), I am receiving the SPAM ad calls and messages from below numbers:

1. [protected]
2. 56660
3. 56363

I callled to the airtel customer care no so many times. Some of my recent complaint reference nos:

1. CBDAL[protected]
2. CDRGP[protected]
3. CBDAL[protected]
4. RGCDE[protected]
but they didnt took any action and situation hasn't changed any thing, and still receiving the calls and messages from the above mentioned numbers.

Please do the needful to resolve this issue.

Thanks.

I am facing the problem regarding my current Airtel billed amount. My credit limit was Rs. 5000/-. I was on international roaming on 27th July 2011.

I emailed [protected]@in.airtel.com and informed the team that as per airtel policy when your credit limit exceeded why services were not stopped and informed them that I need a call from senior official. They didn't responded back. Instead of this they started calling me to pay. So I decided my services to be stopped from Airtel and getting this number changed to Vodafone or getting new number.

My Number is [protected].

Please find below email conversation between [protected]@in.airtel.com and [protected]@in.airtel.com but no response. Airtel Presence team never repond back to customers. 121 customer care respond back with scripted answers which has no sense.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Customer,

This is to inform you that your concern listed on 14 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [protected]@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

Aug 20, 2011 by airtelpresence
Dear Customer ( gulaka),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS

Aug 29, 2011 by gulaka
I am unsatisfied with Airtel Customer Service and the mails I am discontinuing my services from Airtel and transferring this number to Vodafone. I am putting this number under transfer now.

Please find below emails I sent and received :

To: [protected]@in.airtel.com
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,

If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded."

You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected.

Regards,
Karan Gulati

On Mon, Aug 29, 2011 at 8:58 AM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded.

This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Rekha R
Customer Care
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 04:27:56 PM
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,
As your are refering to old emails then I would like to refer to an email I
have sent to consumer compliant office with all your emails and phone
conversation.My concern has still not been addressed by your company. If you
check all my emails my company and my concern was related to why services were
not stopped when it crossed my limit that was 5000/-. And till now why response
email/call has not come from your senior official regarding the same. Within 24
hours I need an answer to my question. And I received email stating that once
bill is generated you will get call.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 4:02 PM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming
charges for your airtel mobile number
Thank you for your mail to airtel and the opportunity to assist you.

We regret the inconvenience caused to you in this regard.

This is to inform you that the calls and GPRS users, incoming and outgoing
mails while on International Roaming (IR) are chargeable as per the visiting
operator. GPRS charges will apply according to the visiting operator
irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable
as per the visiting operator. The roaming rates may vary depending upon the
operator you visit in International locations. Hence, we request you to please
refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards
International Roaming usage charges as the charges are valid as per the
visiting operator. Hence, we request you to kindly clear the bill amount of Rs.
26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to
avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Palaji Sirisha
Customer Care
Bharti airtel Limited



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4D4F49B6CF31
53B9DB2765ABD7394246B9DC3C46A126B1D2345CBAC0C9CACACF365CA9D2395CBBDD375FA9&r...⇄
=Qrc[protected]

To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 02:00:09 PM
Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
[|BAL|Qrc[protected]|]

I have informed that not to clear it and I will get a call from your company
senior. I am still waiting.

DEAR ALL OF END USER OF AIRTEL DIGTEL TV , PLEASE MAKE SURE , YOUR AREA'S AIRTEL DIGTEL SERVICE STAFF ARE GOOD AND YOU HAVE BIG PASSION AND HERRING VERY MUCH LEIING STAFF'S AND MIS BEHAVE FROM EXECUTIVES ( SHOW CALL ) ,WITHOUT ANY SOLUTION YOU GET CONFIRMATION YOUR COMPLAIN HAVE BEEN SOLVED
I M VERY MUCH THANK TO AIRTEL DIGITEL TV , WHO RELEASED ME , WE CUSTOMER OF COMPANY ARE BOGAS AND BAKWAS.
HERE IS ALL CORRESPONDENCE WITH GREAT AIRTEL
Re: Requesting and Complement

Inbox X


SHAILESH X

Reply

DTH.[protected]@airtel.in to me
show details Feb 25
Dear Customer,


Thank you for writing to us at Airtel digital TV.

We have received your email and we will revert to you shortly

We request you to visit our website http://www.airtel.in/digitaltv for information on Product, Features, Tariff Packages and Dealer Locations.



Regards

Nodal Officer
Airtel digital TV
DTH.[protected]@airtel.in to shaileshpatelc., dthnodal.gj
show details Mar 1
Dear Mr. Patel,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding video issue.
Please accept our apologies for the inconvenience faced by you.
As per our telephonic conversation with you on 91-[protected], your issue has been resolved and services are active.

Your Nodal Reference No. is[protected].

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services.

Regards,
Nodal Officer
airtel digital TV

PS: Incase you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

KALPANA PATEL <[protected]@gmail.com>

KALPANA PATEL <[protected]@gmail.com>
Sent by: [protected]@gmail.com
02/25/2011 10:01 AM
To
dthnodal.[protected]@airtel.in


cc

Subject
Requesting and Complement
 Please do not print this e-mail unless it is absolutely necessaryï€ ï



Dear,
Gopal Suryawanshi
Bharti Telemedia Ltd.,
4th Floor, Zodiac Square, Opp. Gurudwara, Thaltej,
Ahmedabad-380054

Shriman Ji,
I Shailesh Patel 122 Mahavirnagar, opp Sai Baba Petrol Pump Katargam Surat ,have an a AIR-TEL DIGITAL TV.Service id is [protected]
and very -very thank to you and all of Airtel's officers, because your company decided FIRST SALE PRODUCTS AFTER THAN FORGET CUSTOMER ,
I AM AT-LEAST MORE THAN 15 TIME'S CALL AND MAIL TO AIR-TEL C/CARE BUT NO-BUDDY SOLVE AND NOT GIVEN ANY ANSWER , SO WHAT ? CLIENT ALLREADY BUY YOUR PRODUCTS AND THAT IS HIS RESPONSIBILITIES ? OK WHEN WE ARE GOING WITH YOUR DTH SERVICES, NO CHOICE FOR DTH IN CITY ?
WE DECIDE WHEN MY SUBSCRIPTION WILL EXPIRE , ALL OF YOUR INSTRUMENT COURIER TO ABOVE ADDRESS WITH AN REQUEST LETTER.
THIS HEARTY REQUEST FROM MY SIDE , DON'T TRANSFER THIS MAIL TO ANY OF YOUR LOCAL EXECUTIVE , AND MAY I REQUEST WHEN YOU FREE CALL ME AT MY REGISTERED NUMBER[protected] / [protected].
THANKING YOU


--
http://shaileshpatel.in/
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
Shailesh Patel to DTH.NODALGJ
show details Mar 5
Respected Sirs,
We are surprised from your Surat office services,
No-buddy reach at my home for solution and , we received SMS at my Mobile [protected] , your complain have been solved , this is possible ? I know not Possible but in AIR-TEL DIGITAL SERVICE PROVIDE THIS TYPE OF SERVICES,
OK
NOW AGAIN
SEND A REQUEST FOR CHANGE OF MY CURRENT SETUP BOX TO RECORDER SET UP BOX AND PAYING 3100 INR AND NO BUDDY HERE FOR CHANGE AND SMS SEND TO MY MOBILE YOUR SETUP BOX ARE CHANGED , WHAT IS THIS SIRJI, ?
IF NOT POSSIBLE AFTER SALE SERVICE GIVEN BY YOUR BIG COMPANY PLEASE REVERTING MY ALL FACILITIES, ASAP.
YOUR
SHAILESH PATEL
- Show quoted text -
--
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
PHONES:[protected] /91+[protected]
INDIA.
KALPANA PATEL to dthnodal.gj
show details Aug 12
Dear Sir/Madame
I hearty request to you,please send your engineer at my home place for solution my D2H telecast problems , yesterday, some one airtel company engineer change of DISH area he said sett elite changing after than every five mints we are facing telecast problems one massage show in screen set you connection , so please solve my my problems as soon as possible.
thanks
- Show quoted text -
--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
to dthnodal.[protected]@airtel.in
date Tue, Aug 16, 2011 at 7:41 PM
subject Re: Requesting and Complement
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Aug 16
Dear,
Which type your SURAT based services engineer staff, they call only phone and saying everybody , " AAP KI COMPLAIN KYA HAI AUR HUM AAP KI COMPLAIN KO ABHI AA KAR THIK KAR DETE HAI ."

I DON'T UNDERSTAND THEY DO NOT WANT SOLVE THE PROBLEMS OR AIR-TEL DIGITAL SERVICES ARE FAILED TO SOLVE HIS BENEFICIARY ?

SORRY FRO THAT COMPLAIN TO YOU ,
WE WILL NOT CONTINUE AFTER MY BALANCE AMOUNT AT YOUR COMPANY.
- Show quoted text -
Shailesh Patel to DTH.NODALGJ
show details Aug 17
Dear,
as per my mail to you, toady a call from your Delhi office, person who call me told me i m behalf of nodal officer , today your problems will be solved and now just i received a SMS from your side , with reference number 10988861 , complain solved and if not solved please call at this number [protected] sender code number is 54325, let me know pls what is this without any visit how can possible clear my problems
- Show quoted text -
DTH.[protected]@in.airtel.com to me
show details Aug 15
- Show quoted text -
Reply Forward
Reply

DTH.[protected]@in.airtel.com to me
show details Aug 16
- Show quoted text -
Reply Forward
Reply

DTH.[protected]@in.airtel.com to me
show details Aug 17
- Show quoted text -
Reply Forward
Reply to all

DTH.[protected]@in.airtel.com to shaileshpatelc., dthnodal.gj
show details Aug 20 (12 days ago)
Dear Mr. Patel,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding signal issue.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that we tried to contact you on 91-[protected] and 91-[protected], but your numbers were not responding. As per our records, your issue has been resolved. If still any issue persists feel free to revert with your alternate number.

Your Nodal Reference No. is[protected].

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services.

Regards,
Nodal Officer
airtel digital TV

PS: Incase you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

{In Archive} Re: Requesting and Complement


{In Archive} Re: Requesting and Complement

KALPANA PATEL
to:
dthnodal.gj
08/16/2011 07:41 PM


Sent by:
[protected]@gmail.com

 Please do not print this e-mail unless it is absolutely necessaryï€ ï




From:
KALPANA PATEL <[protected]@gmail.com>



To:
dthnodal.[protected]@airtel.in



Sent by:
[protected]@gmail.com


Archive:
This message is being viewed in an archive.


Dear,
Which type your SURAT based services engineer staff, they call only phone and saying everybody , " AAP KI COMPLAIN KYA HAI AUR HUM AAP KI COMPLAIN KO ABHI AA KAR THIK KAR DETE HAI ."

I DON'T UNDERSTAND THEY DO NOT WANT SOLVE THE PROBLEMS OR AIR-TEL DIGITAL SERVICES ARE FAILED TO SOLVE HIS BENEFICIARY ?

SORRY FRO THAT COMPLAIN TO YOU ,
WE WILL NOT CONTINUE AFTER MY BALANCE AMOUNT AT YOUR COMPANY.

On Mon, Aug 15, 2011 at 1:48 PM, KALPANA PATEL <[protected]@gmail.com> wrote:


On Fri, Aug 12, 2011 at 1:11 PM, KALPANA PATEL <[protected]@gmail.com> wrote:
Dear Sir/Madame
I hearty request to you,please send your engineer at my home place for solution my D2H telecast problems , yesterday, some one airtel company engineer change of DISH area he said sett elite changing after than every five mints we are facing telecast problems one massage show in screen set you connection , so please solve my my problems as soon as possible.
thanks

On Tue, Mar 1, 2011 at 7:10 PM, <DTH.[protected]@airtel.in> wrote:
Dear Mr. Patel,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding video issue.
Please accept our apologies for the inconvenience faced by you.
As per our telephonic conversation with you on 91-[protected], your issue has been resolved and services are active.

Your Nodal Reference No. is[protected].

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.

Assuring you the best of our services.

Regards,
Nodal Officer
airtel digital TV

PS: Incase you require any further assistance, please:
- Email us at dthnodal.[protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

KALPANA PATEL <[protected]@gmail.com>
KALPANA PATEL <[protected]@gmail.com>
Sent by: [protected]@gmail.com
02/25/2011 10:01 AM
To
dthnodal.[protected]@airtel.in


cc

Subject
Requesting and Complement
P Please do not print this e-mail unless it is absolutely necessary P



Dear,
Gopal Suryawanshi
Bharti Telemedia Ltd.,
4th Floor, Zodiac Square, Opp. Gurudwara, Thaltej,
Ahmedabad-380054

Shriman Ji,
I Shailesh Patel 122 Mahavirnagar, opp Sai Baba Petrol Pump Katargam Surat ,have an a AIR-TEL DIGITAL TV.Service id is [protected]
and very -very thank to you and all of Airtel's officers, because your company decided FIRST SALE PRODUCTS AFTER THAN FORGET CUSTOMER ,
I AM AT-LEAST MORE THAN 15 TIME'S CALL AND MAIL TO AIR-TEL C/CARE BUT NO-BUDDY SOLVE AND NOT GIVEN ANY ANSWER , SO WHAT ? CLIENT ALLREADY BUY YOUR PRODUCTS AND THAT IS HIS RESPONSIBILITIES ? OK WHEN WE ARE GOING WITH YOUR DTH SERVICES, NO CHOICE FOR DTH IN CITY ?
WE DECIDE WHEN MY SUBSCRIPTION WILL EXPIRE , ALL OF YOUR INSTRUMENT COURIER TO ABOVE ADDRESS WITH AN REQUEST LETTER.
THIS HEARTY REQUEST FROM MY SIDE , DON'T TRANSFER THIS MAIL TO ANY OF YOUR LOCAL EXECUTIVE , AND MAY I REQUEST WHEN YOU FREE CALL ME AT MY REGISTERED NUMBER[protected] / [protected].
THANKING YOU


--
http://shaileshpatel.in/
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +[protected]
P please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +91 [protected],[protected]
Please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses



--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +91 [protected],[protected]
Please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses



--
Regards,
Shailesh P. Patel


L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
INDIA.
PHONES:- +[protected],+[protected]
MOBILE :- +91 [protected],[protected]
Please consider the environment before printing this email

This email may contain privileged and confidential information and is intended for the named addressee/s only. If you have received this email in error, please notify the sender and delete this email immediately. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you in error. It is your responsibility to check this email and any attachments for viruses
Reply Reply to all Forward
Reply to all

KALPANA PATEL to DTH.NODALGJ, dthnodal.gj
show details Aug 30 (2 days ago)
very disappointed , dont send here again any of executive ,
i m not interested in your airtel dig tel services
- Show quoted text -
Reply Reply to all Forward
Reply

DTH.[protected]@in.airtel.com to me
show details Aug 30 (2 days ago)
Dear Customer,


Thank you for writing to us at Airtel digital TV.

We have received your email and we will revert to you shortly

We request you to visit our website http://www.airtel.in/digitaltv for information on Product, Features, Tariff Packages and Dealer Locations.



Regards

Nodal Officer
Airtel digital TV

* Please note that this is a computer generated auto response.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Reply Forward
Reply

DTH.[protected]@in.airtel.com to me
show details Aug 30 (2 days ago)
- Show quoted text -
Reply Forward
Reply

Shailesh Patel to DTH.NODALGJ
show details 10:53 AM (22 minutes ago)
Hello,
What is this ? why your staff calling me Mr Pratap Singh[protected] who is this person i don't understand , why he call me again and again , when we don't want to continue your HOPELESS service , when we are using your company services , no budy call me against my complain and send every time a sms at my mobile number , your complain have been resolved , without solution who send me this type of information and we are waiting every day any of executive come and solve the problems ,
and when i decide , i m not continue with you , when your customer discontinue , you call without delay and told me what is the problems ?
I surprised from your staff they call me no problems if don't want to continue, AS PER AIRTEL RULES , SEND BACK YOUR DISH + REMOTE +SET-UP BOX,
OK WHY YOU NEED BACK , THAT IS MY TIMES BECAUSE THIS ALL BUY FROM YOUR COMPANY AT THE TIME OF PURCHASE AND PAYING FULL AMOUNT ,
IF THIS IS THE RULES FROM AIRTEL LET ME SEND A LETTER FROM AIRTEL WITH UNDERSIGNED AUTHORED PERSON , THAN I GIVE THAT ITMES , AND
MAKE SURE I WILL PUT ALL CORRESPONDENCE WITH YOUR COMPANY AND THAT ISSUE OF ITMES AT CONSUMER COURT AND ALSO AT MINISTRY OF TELECOMMUNICATION ,
SO , AGAIN I REQUEST TO DON'T CALL ME AGAIN
- Show quoted text -
--
Shailesh Patel
SHAILESH PATEL CORPORATION
L-46 NANDANVAN SHOPPING CENTER
OPP.NAGINA WADI
SUMUL DAIRY ROAD
SURAT-395004
PHONES:[protected] /91+[protected]
INDIA.
Reply Forward
Reply

DTH.[protected]@in.airtel.com to me
show details 10:55 AM (19 minutes ago)
- Hide quoted text -
Dear Customer,


Thank you for writing to us at Airtel digital TV.

We have received your email and we will revert to you shortly

We request you to visit our website http://www.airtel.in/digitaltv for information on Product, Features, Tariff Packages and Dealer Locations.



Regards

Nodal Officer
Airtel digital TV

Dear Sir,
I'm being charged Rs. 5 for [protected]@5 service per day without using it. I have placed a Complaint at Airtel Customer Care (121) but I'm not getting any satisfied response from their side. Kindly stop this service as soon as possible as I cant afford this deduction any more. My Cell Number-[protected]
Please see that this service is deactivated.
Thank you

Airtel rejecting my MNP application
I am using airtel no [protected] (Delhi) for the last 5 Apr 2011 . And i want to change my mobile operator Through mobile number portability from airtel to VODAFONE.
And i went to VODAFONE show room and i submit my id proof and porting charges.

But i receive a message from VODAFONE that Airtel mobile operator reject your porting . Because of Contractual obligition. Actually in my case there is no contactual obligation with Airtel because mine was an individual normal PREPAID connection. they are simply delaying my complaint saying so many lies. Actually MNP is a customer right. but here airtel is denying that right for me.

I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig . Please. Help me sir

MOHIT WADHAWAN
[protected]

I would like to inform you that I have recharged internet gprs pack of 98 on 18th August 2011 from your customer care service but till now on 31st August 2011, I am not able to use my internet, I have contacted your technical helpline number also that is [protected] more than 8 to 10 times but from there also I am not getting any satisfactory answer, i have contacted Mr. Rahul there he was a Team Lead in technical team and he told me to give just 2 more days I'll resolve your problem or I'll give your recharge amount back into your main account balance.
The error which I am getting when I try to browse my internet is "Packet Data: Authorization Fail", i have saved all the setting which I got from your customer care and I have done manual settings also but I not able to browse, I have changed the handset also in which but in other handset also I am getting the same error, I have contacted your ARC also but of not use.
Whenever I got call back from your service they simply says that your problem has been resolved and its working fine now we have checked at our center and they simply close the ticket but the problem remains the same in my handset.
I have contacted your Ahmadabad technical team also but from there also I have not got any satisfactory answer.
I have been using internet in my handset from the beginning when I purchased the connection but from last recharge I am not able to use internet, I am looking forward to here some good news from your technical team, I thought you can provide internet to your prepaid connections also handling so big number of connections can't resolve one simple problem.

Regards
Geetansh Soni
[protected]

Hello, sir,

My name is Raju thakur and my Airtel mobile number is [protected].
I have not yet received my Airtel Mobile Bill JUNE 2011. So, I called customer care and registered complaint Many time. I have every month remind complain about bill. eventhan not response. so finally give me direction or provide my bill..
.
PLEASE

Raju thakur
Karawal nagar delhi-110094
Email: [protected]@yahoo.in
Contact No.: [protected]

Dear sir/mam,
I am Retailer From chidambaram Tamilnadu
My Demo Number is [protected]
Shop name VINOTHINI TAILORS
Sir my distributer is very Worst....Name SSPR asosiates
NUMBER [protected],[protected]

1)when i call him they will not attent my call
2)they will not come to my shop
3)they will not give me any incentives amount
4)TOTALLY THEY WILL NOT GIVE ANY SUPPORT
In this month i port in 4 numbers but they will forword my msg.....in
this problem tat 4 numbers are not activated on that numbers are below
[[protected],
[protected].,
[protected],]
so only i request u to please change another distributer for my area
or you'll change my sim to any other distributer
Thanking You
Thanks and Regards
VIVEKANANTHAN.G
[protected]
[protected]

Hi, I have logged the request for shifting of my airtel landline number with broadband from my old house to new house ( which is only 1 km far from old house) Vasundhara, Ghaziabad in Airtel Costomer Care on 24th August 2011. The complaint number was 2877912 and got deadline 26th August 2011 by Airtel for completing the shifting. But till 27 its not done. I have called many times in Airtel customer care from 27 August to 29 August 2011 but always got reply this will be done today. One of Customer representative told me that my complaint was not logged correctly so she has raised a new complaint num 3163304 on 29th August 2011. She has given me the deadline 30 th August 2011 but still not done. Then after having fatique, i have called in Nodal officer of airtel ( to esclate the issue). I have also called many times in Nodal office but still not got any satisfy answer. Few of them also told me deadline but still not achieved by airtel. I am surprised what is the problem why it is delaying. I never expect such type of service by Airtel. Please some one help on this and resolved my problem asap.