Airtel Complaints & Reviews

I have been an Airtel Customer for 10 Years. For the past 2 years or so, my bills have been consistently in the 1000/- or less bracket. All of a sudden for the past two months, Airtel has given me a bill of 10,000/-. The Call and SMS charges are only about 2000/- but the GPRS charges are 8000/- for two months! I complained to them and they said the data download charges implied are correct and have to be paid. I said they were too high and you guys are looting customers in the name of mobile GPRS, I complained multiple times and asked them provide a waiver and cancel my GPRS, I have atleast 50 Airtel connections between me and my family and for a customer of 10 years who has always paid the bills on time, they are completely unwilling to reduce the charges. They are manipulating the customer by waiting for such opportunities to over charge the customer, like predators. They never educate the customer about the increasing bill and the data download charges or usage statistics. They wait for the customer to be unaware and look for an opportunity and pounce on him. Having the largest market share and customer base makes them the king and the customer is utterly disregarded. In the name of data download they are blackmailing me into paying a very high sum and I will take this matter up with the court of law if I have to. The phone number is important to me and they know I cannot forfeit it and so they are trying to extract money from me. Please help!

Dear Sir,
I am having an Airtel Prepaid mobile connection my Phone No. is [protected]. It is being observed that last 11 months onwards money has been deducted from the balance apart from call charges which is not acceptable. I have not activated any value added services.Sometimes the balance reaches to minus.I want from you to get me back my hard earned money which you have deducted other than call charges

Hi,

My name is vishal satpute and my no. is [protected]. This is the Airtel Friends-I connection and has been using from last five years. The problem is I am not getting my plan beefiness.
I have using this plan from last five years by recharging Rs 110 every year for plan continuation. This time my plans validity was ended 13th August 2011, before that I got a message from Airtel saying please recharge 110/- for your plan continuation as your validity is above to end. I confirmed from 121 customer care and did recharge of 110/- on 12th Aug 2011 for plan continuation.
I got a message as the recharge gets successfully, but I was not getting the plan benefit that I was using. I called several time to customer care and raised complaints[protected] against plan benefits. Many time I asked to want to talk to serious but they hang on the call for sometime and disconnect the line, here I am wasting my money as they charge 50 paisa.
Today 16 Aug morning I got a call from the customer care regarding the same issue. I explained everything and ask for need to talk to senior. They connected me with senior name samir. He told me my plan validity is up to 10 Aug and as you recharged before the date so you will not getting this plan benefit. This is to totally not except able and this is excuse from Airtel.
Please do the needful.
Regards,
Vishal saatpute.

It's been more than a month since I paid for my Airtel Broadband and I am yet to get a connection or at least get someone to resolve the issue.

The summary of events:
15/July/2011 - Applied for broadband connection through Anand Kumar, Airtel outlet at BG-28, Aditya Mega City Mall, Indirapuram. I was told it will take 1-2 weeks, but normally should be done in a week, and Airtel will give me 10% discount on bill as a good-will gesture for late connection.
18/July/2011 or 19/July/2011 - A person from Airtel came to my premises for internal wiring
Some where close to 5/August/2011 - Visited Airtel outlet to know the update. I was convinced that it will be done within a week
10/Aug/2011 - Received SMS, "Your airtel broadband and fixed line bill for the month of Aug'11 will be generated on 11-Aug-2011 and the due date will be 30-Aug-2011."
10/Aug/2011 - Dropped email to AirtelPresence, Airtel Outlet and Mr. Rajesh Agarwal from Airtel outlet
16/Aug/2011 - Still no update from Airtel

This is gross insult of customer rights by not providing a promised connection even after payment and sending the sms for bill generation. I was a customer of Airtel broadband since April/May, 2007 to March, 2010 and then was out of India for an year. After coming back, I am really shocked to find Airtel's service in such a pathetic state.

I work in management role for an IT firm and hence internet connection is really crucial and critical for me. This professional situation coupled with personal dependency where my family members want to see my infant son on video chat, makes internet a 'must have' item for me. This delay has already caused a lot of loss for me and I don't intend to continue it further.

It's my request to immediately get my broadband connection active with two month's bill waiver as a gesture for delay in connection. Else please refund my money along with the gesture compensation for the delay. The amount will come to INR 1800 (500 deposit + two month's broadband rental, 650).

If again this time, I do not get any response from Airtel, I will be forced to move my application to consumer court to get the real justice that I deserve.

My details are:
Shashank Paliwal
CEF No. 2784179
FSE Code: ZARC49
Ph - nine eight one zero eight one seven five eight one

~
Shashank Paliwal



On Wed, Aug 10, 2011 at 7:25 PM, Shashank Paliwal <xxxxxxx.[protected]@gmail.com> wrote:
Dear All,

I have applied for broadband connection on 16/July/2011, however it's been almost a month & I am still waiting for the broadband. On 18 or 19 July, a person came to my residence for the wiring purpose, and since that day there is no update.

The connection was applied through Anand Kumar, Airtel outlet at BG-28, Aditya Mega City Mall, Indirapuram. I was told that there is an up-gradation going on, so it will take 1-2 weeks, but normally should be done in a week. Also I was told that I will given 10% discount on my bill for this delay in installation.

To my surprise, I received an SMS today, "Your airtel broadband and fixed line bill for the month of Aug'11 will be generated on 11-Aug-2011 and the due date will be 30-Aug-2011."

This is like adding salt to injury. I request you to please enable my broadband connection by this friday (12/Aug/2011), else please refund my INR 500 that I paid. If the broadband connection will not be in a workable state for me by the said date, then the contract stands cancel on the basis of the deficiency of services.

This kind of poor service and attempt to charge the customer for the services that were not provided is against the customer rights. I once again insist to either get my broadband working by 12/Aug/2011or refund my money.

My details are:
Shashank Paliwal
xxx, xxxxxxxx,
+91-98108xxxxx

~
Shashank Paliwal

This is very astonishing that instead of making several calls to customer care the set top box which is non functional and has to be replaced is not done.

I made a call on13th May 2011 stating my set top box is not working. The person came and replaced it with the adaptor. Again the same problem started after a month in end of June. Several calls were made but no one came. The set top box used to work sometimes and again it would become dead. This problem continued I had to call again on 31st July, 1st Aug but to my surprise as promised will send someone to solve the issue nobody turned up. I was very upset and again called up on 13th Aug and asked the call person to give my line to executive. I spoke to Mr. Gori and explained him my problem but he also did not solve my problem Instead told me that my warranty has expired on 8th Aug and I am supposed to pay Rs 750 and get new connection. the se Mr Prem was sent on 14th Aug and he asked us to pay Rs 750 and get new installation done.

The delay has been from your side and the customer has to suffer mentally. Not only that the calls which we have made who will bear the cost? Why should we pay for the new installation? it is dalay from your side. Why not the set top box was replaced within warranty period?

My complaint is against the letters being issued regarding outstanding dues on our mobile No [protected] issued in the name of Mrs Anju Sawhney, H No 210, Model Gram, Ludhiana.(Account No [protected]). The last letter received in this regard was dated 04.08.2011 for a demand of a net outstanding of Rs 775.29.
In this regard I would like to bring the following facts to your notice:-
i) The above mobile phone was disconnected in March 2011. This has been documented and the reference No is 36337267.
ii) It may please be recorded that every time we received a call from your field staff or one of your officers, (and believe me the follow up is from N number of people , (none of whom is aware that the issue has already been discussed again and again )they were told very clearly that the mobnile has been disconnected in the month of March 2011 and that they should check up the record and send us a bill upto March 2011, which will be duly paid. However, either because the field staff approaching for payment are non professionals or whatever the reason is, the issue is still open, and we are continuously getting notices from your end.
iii) The issue was also discussed with your Mr Jatin and then Sh Prince and lastly with Sh Gagagndeep Bedi and the entire issue was clarified to them.
Sh Bedi confirmed that all the information as provided by us was correct. He further conformed that even though the mobile No. was disconnected in March and is duly documented, even then charges are being levied.
Sh Bedi was also requested to ensure that we be sent a full and final bill upto March 2011 which will be paid by us instantly, to which he readily agreed.
iv) However , we are pained to point out that inspite of all these efforts from our end, we have again received a notice from your office wherein the following is mentioned," If payment of Rs 775.29 is not received immediately we will pass on the matter to our solicitors with instructions to commence legal proceedings".
This we feel is the height o[censored]n professionalism especially in a company with the name and fame of AIRTEL.
It is requested to please pass necessary instructions for an immediate stop to such un professional approach and confirm the balance due to us upto March 2011, ie upto the date the mobile No.was disconnected.
This payment shall be made immediately by us.

my mobile number is [protected], i am using a sim card of airtel. i had not subscribed for any scheme called "bolly pack" from my number still it was activated, they deducted 10 rs from my balance for this. for the first time i thought it must be by mistake by pressing some button, and then called customer care number 198 and deactivated the scheme.after few days (a week after) again my 10 rs. were deducted for the same bolly pack though i didn't activate it nor pressed any button by mistake.i called 198 and complaint regarding the same, the customer care representative told me that it was not unsubscribed and so it got renewed again n so 10 rs. were deducted (though i had already unsubscribed earlier) again i unsubscribed the scheme. after few days again my 10 rs. were deducted after i recharged my cell with rs. 50. i called up 198 and made a complain and they said i have no option but to unsubscribe, i did again. next day again 10 rs. were deducted and i called up 198. they said bollypack was activated.i told the representative the entire scenario, and they said that my account will get back 10 rs, and i got it. now today, again the same scheme is activated and 10 rs. are deducted. I don't understand what to do. PLEASE HELP! I am tired of it

Local Branch persons does not respond to phone call quickly. After 2to 3 times they attend it.

Secondly your service of RECHARGING DIGITAL TV ACCOUNT BY REGISTERED MOBILE NUMBER also is not responding adequately. WHY SO?

AIRTEL RECHARGING CENTRE IS ONLY ONE HERE AND VERY DIFFICULT FOR A CUSTOMER TO APPROACH THEM.

I would like to suggest to update your service providing section largely.
Thanking you
AIRTEL DIGITAL TV CUSTOMER

My name is Meiyalagan.
I am using this number([protected]) for past two years. In my number, someother person's name was uopdated. To change the name, I submit my ID proof and Address proof many times. Also I made recreation process. But it was not changed till now... According to the info from Nodal and Appellate, I give my documents one more time for recreation.
I furnish the details below.

Form No.:9638155
LCS No.:ERS-08 Dated[protected].
Showroom: Supreme Network, Erode
New Duplicate Sim Card No.:[protected]
Address: M.Meiyalagan S/O P.Marappan,
4/181, North Pavadi,
Chittalandur(PO),
Tiruchegode(TK),
Namakkal(DT),
Tamilnadu-637201.
Documet: I submitted the copy of my Passport(Passport No.:H8530862)

I mailed to Nodal And Appellate officers for this reason from[protected] onwards .
But, there is no response. Also they didn't provide me the documents also.
What I have to do?
How to resolve this problem?
Kindly do the needful action.

Thank You,

M.Meiyalagan....

Dear Sir/Madam,

I am Dhruv Goel, living at B-95,Sector 27,Noida, UP, have applied for Airtel IPTV (with unlimited broadband 4mbps 10gb) on 19th July,2011, and paid 1750 INR. as installation fees.
Form No. - 2785890
Dealer Name - Amrish Chouhan
Dealer Phone No. - [protected]

After this, its been almost one month and no one came to install the connection, we tried calling on various different airtel customer care numbers and the dealer number multiple times everyday, but always the response was very cold.They say things like..
1. Our main server is down.
2. We will install it definitely by today or tomorrow.
3. We will resolve your problem, etc.
I have taken 3 holidays from my job on the days that they promise they will arrive to install the connection, and on all 3 days no one came. Calling an airtel customer care number leads to the same routine every time , they don't even connect us to their seniors.
But despite all our efforts nothing seems to be happening.
So, I came to know, about consumer forum, please submit my request as complaint against Airtel , and provide me the solution.

Hi,

It is really surprising to see below charges on my mobile [protected] against services which I never requested for.

why this has to happen. is this something like provoking the customer to change the service provider? kindly look into this and reverse these charges ALONG WITH the services on this amount of Rs. 163.00


5.SMS - Others Messages
1 08/JUL/2011 11:50:26 Videos_HungamaClub 1 5.00
2 09/JUL/2011 13:50:30 Videos_HungamaClub 1 5.00
3 10/JUL/2011 10:26:09 Videos_HungamaClub 1 5.00
4 11/JUL/2011 11:21:06 Videos_HungamaClub 1 5.00
5 12/JUL/2011 03:52:06 Videos_HungamaClub 1 5.00
6 13/JUL/2011 04:27:05 Videos_HungamaClub 1 5.00
7 14/JUL/2011 03:47:34 Videos_HungamaClub 1 5.00
8 14/JUL/2011 17:08:38 Videos_HungamaClub 1 5.00
9 16/JUL/2011 03:06:34 Videos_HungamaClub 1 5.00
10 17/JUL/2011 18:30:35 Videos_HungamaClub 1 5.00
11 18/JUL/2011 02:34:51 Videos_HungamaClub 1 5.00
12 19/JUL/2011 02:39:31 Videos_HungamaClub 1 5.00
13 20/JUL/2011 03:25:17 Videos_HungamaClub 1 5.00
14 21/JUL/2011 02:34:03 Videos_HungamaClub 1 5.00
15 22/JUL/2011 10:56:23 Videos_HungamaClub 1 5.00
16 23/JUL/2011 09:58:47 Videos_HungamaClub 1 5.00
17 24/JUL/2011 02:40:21 Videos_HungamaClub 1 5.00
18 25/JUL/2011 03:04:20 Videos_HungamaClub 1 5.00
19 26/JUL/2011 17:07:34 SubsServ_HungamaClub1 5.00
20 27/JUL/2011 02:18:42 SubsServ_HungamaClub1 5.00
21 28/JUL/2011 02:53:29 SubsServ_HungamaClub1 5.00
22 29/JUL/2011 02:38:35 SubsServ_HungamaClub1 5.00
23 30/JUL/2011 02:31:12 SubsServ_HungamaClub1 5.00
24 31/JUL/2011 02:55:14 SubsServ_HungamaClub1 5.00
25 31/JUL/2011 15:52:52 SubsServ_HungamaClub1 5.00
26 01/AUG/2011 02:17:05 SubsServ_HungamaClub1 5.00
27 02/AUG/2011 02:19:14 SubsServ_HungamaClub1 5.00
28 03/AUG/2011 02:49:56 SubsServ_HungamaClub1 5.00
29 04/AUG/2011 02:46:41 SubsServ_HungamaClub1 5.00
30 05/AUG/2011 02:36:41 SubsServ_HungamaCl=ub1 5.00
31 06/AUG/2011 02:34:38 SubsServ_HungamaClub1 5.00
32 06/AUG/2011 18:46:[protected].00
33 07/AUG/2011 02:32:18 SubsServ_HungamaClub1 5.00

HOPE I WOULD NOT SEE SUCH MESSAGES/CHARGES HENCEFORTH ON MY MOBILE.

-Someshwar

There is no Airtel network in my office.
My office is located in Shah & Nahar Industrial Estate, Lower Parel, Mumbai, it’s a business place and we are very surprise there is no Airtel signal or network in my office. even week signal we can understand but completely no signal is unjustifiable. My mobile is unreachable when I in the office, Can someone look into the matter? I[censored] wana call on this no pls call after 9:00 PM.
Ishfaque Alam
[protected]

SMS Spam
Since morning of 15th August 2011 till late night (upto 10.30 PM), I was getting SMS in frequent gaps.
In total around 26 SMS received.

It is coming from LMDAVPMIB and DMDAVPMIB

P.S. My number is registered in DND list!!!

I have an Airtel HD connection . For the past 10 days , I am facing serious audio problems. Picture is coming but sound is not coming.
After switching off the airtel set top box 6 to 7 times, the sound again comes.

For the cause, I have logged complains 3 times to customer care with the following complain nos.:

1. 10877992.

2. 10786950.

3. No. forgotten.
br...

HI Sir,

1. My friend is sending SMS from IDEA no ( West UP) but I am not reviving any SMS.
2. I can't call to ISD (Brazil) no. Always say that number is busy when i call.While by another mobile same time call connected.
3. Finally If I want to call customer Care about this problem. When I call to 121 and press 3 9 and she asked to continue press 1 then i press 1 and then transfer call and call automatically Disconnected since one week.

Note- I will not available 8:30 AM to 6:00PM ( Mon to fri)

My Cell is [protected]
name - Gaurav Rajput

Hi,
I am Kishore Kumar Manchikalapati, I am using Airtel Prepaid mobile service since (2005) to till date. My mobile No.[protected]
Following are the three unauthorized subscriptions that are added and Rs.15 amount is being deducted from my prepaid account on daily basis.
1.You have been renewed for GamesManiaSubscriptionfor subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb
2.You have been renewed for ThebigfatfreeStore subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb
3.You have been renewed for SubscriptionVideosParlou subscription service from Airtel.You have been charged Rs. 5.latest games http://gclub.in browsing @ 10p/10kb

Note: When I tried to check that whether I have any active subcriptions from http://gclub.in (Airtel Live URL) I found that I don't have any active subcriptions for my mobile.

When I tried to reach customer care they provided me irrelevant and useless answers. Inspite of being a dedicated prepaid user since last 7 years, Because of this fraud made by the service provider I am losing faith in the product. Daily Rs.15 is being deducted from my account because of this fraud. Till now I lost hundreds of rupees since last 2 months.

I want to make following things to be clear:

1. I didn't opted for any subscriptions on Airtel live or any other paid services from Airtel.

2. I use internet by recharging Rs.98 per month for 2GB usage on my mobile. Hence nothing should be deducted from my Prepaid account for internet usage.

3. I never opted or used prevoiusly specified subcription services .

I want this issue to be resolved ASAP . Please help me in this regard.

Regards,
Kishore Kumar .M

Hi,
I raised a complaints to Airtel TV customer services about settop box not receiving siginal as soon as the conditions are overcast. Earlier when we were at different place that was not the case so often however since the time we have changed the place thats been the case. So probably there is something wrong with the direction. When i told that to the customer service rep she told me that we will have to pay a charge of Rs 100 when the engineer comes at our place. First if your engineer dont do it right the first time is that customer's fault??? I dont think so. Still i said yes for the payment. But nobody turned up since then. There was a text that your problem has been resolved. Well who told you that. No one came to our house, no changes have been made. We are still facing the same issues. Pathetic servic. Now i want that to be fixed and that too without any charges because when i changed our place we did change the disc with your engineer and they dint fix it the first time and when we complaint you still dint fix that. The airtel tv account number is [protected].

Sir,
I am having AIRTEL Broadband and Land line connection (044/[protected] R.CHOCKALINGAM , e mail id : [protected]@yahoo.com), for July and August month bill of Rs 1398.04 , on 14/08/11 I made payment thro' SBI Online , first it showed some error that the payment was not affected, then I tried thro' my SBI Debit card again it showed the same error of payment not made.
Then I checked my bank account, it showed the said amount Rs 1398.04 was debited twice and I checked with my bankers, they told that since the transaction status was successful in their site, only I have to contact AIRTEL people.
On 14/08/11 and 15/08/11 , I reached thro' the customer care help line 198 twice, but they have not replied properly.
Please help me to rectify the issue at the earliest

Sir, my mobile number-[protected], I purchased a booster pack for U.S , Canada ,rupees 31/ validity 1 month on12th august, 3.37p.m the I.D number is[protected] , this is activated by 7 p.m . I made a call to Costa-Rica ,which is in central America ,the mobile[protected] , call duration is 1.58 seconds , they have deducted rupees 30 in my account. where as the charges the u.s countries is 1.50 rupees per minutes only. kindly reimburse the excess amount .
my mobile - [protected] .
Costa- RICA , mobile number[protected] . called[protected], by 7.30 p.m.

Hi,

I had bought a postpaid data card from Airtel Relationship center, Electronic city. After 5-6 days they deactivated this no. on pretext of Address verification although. Then i had to buy another postpaid no. but with same address and this time they were able to find the address correctly.

Now my complaint is for the deactivated no. they asked to pay some money so i did it( in July). After then also i use to get ebills. I don't know why they are doing all these things.

Please reply and let me know whether i did some mistake by availing ur postpaid data card.

Regards,
Chandan
[protected]@gmail.com