Axis Bank Complaints & Reviews

To All the Officials of Axis Bank,

Please go through the trail mail. Axis Bank has not provided the required service till date. I request you all to please activate the service only after finalizing the compensation for the delay. The following officials of Axis Bank have not responded at all:

1. Mr. S Sinha – email id : [protected]@axisbank.com
2. Branch Manager – Maninagar Branch
3. Operations Manager – Maninagar Branch

The email immediately below says that there was a TECHNICAL PROBLEM. Please note that there are in all 5 items / places where a customer puts in the data in the form provided to us for the facility, hence the reason TECHNICAL PROBLEM is just to misguide the customer, who does not have any power and is at the mercy of the Bank Officials.

Please note that till the time the problem is solved I shall maintain only Rs. 5000/- (which is the AQB to be maintained) in my account. Any charges deducted by Axis Bank will have to be bourne by them.

Let me know the penalty AXIS BANK takes up for the delay. Once I feel the necessary action has been taken from banks end, we can discuss for the rehabilitation of the facility. TILL THE TIME, PLEASE DO NOT ACTIVATE THE FACILITY.

Regards

Bharat Arora




Dear Sir
Regards from Axis Bank.
We apologies for inconviencies caused to you.
Due to some technical problem, your instruction for availing Encash-24 was not executed in system. Now we have incorporate this facility in your account.
Sir we give assurance for best service.
Incase of any further information/clarification, kindly conact me.
Regds

Sefal Mehta
Axis Bank Ltd.
Manager - Ops.
Maninagar Branch
Tel[protected]
Fax : 25452805


Dear Mr. Gitesh,

Plz take time to go through the email trail. The Branch Manager Maninagar Branch and The Branch Operations Head Maninagar Branch, have not even thought of responding till date. The email was forwarded to them on 28th April 2009, and After 16 days, u are responding by email and I quote - WE WISH TO INFORM YOU THAT YOUR COMPLAINT HAS BEEN FORWARDED TO THE CONCERNED BRANCH AND DEPARTMENT FOR THEIR NECESSARY ACTION unquote.

Sir, please understand that the email sent to so many people, including Mr. S Sinha ([protected]@axisbank.com) has failed to generate any response from your team. I understand that your team is not at all interested in providing service to the customers.

I request that a Senior Level Person be deputed for the case to find out why they are not willing to respond even after 45 days of the request. Also, I would request you to please keep me in loop for the entire process to let me understand why and how the process is being taken forward. I m really worried about my future with Axis bank ( Please understand that this is the first account opened at the start of my career and such a response from Axis bank might make me think twice before doing any further business with this account).

Await the Right person, as your Branch Team Maninagar Branch and Mr. S Sinha are quite lethargic a team to serve any client. (45 days and CC to so many higher officials and still no response).

Please understand in this time of recession, my time at office hours is also spent in personal matters...

Regards

Bharat Arora


On Thu, 14 May 2009 16:54:40 +0530 wrote
>Dear Sir,
>
>Greetings from Axis Bank!
>
>Thank you for taking the time to email us.
>
>With reference to your query, we wish to inform you that your complaint
>has been forwarded to the concerned Branch and Department for their
>necessary action.
>
>We trust this clarifies the matter.
>
>Thanks and Regards,
>
>Gitesh Samant
>Depository Services Support Services
>Phone[protected] / 4265
>
>
>
>
>"bharat arora"
>05/14/2009 04:13 PM
>
>To
>
>cc
>, , ,
>,
>Subject
>Re: Fw: PLZ FORWARD THIS EMAIL TO MR. S K SINHA...
>
>
>
>
>
>
>Dear Mr. Gitesh,
>
>Your website says that there should be a gap of Maximum 34 WORKING DAYS
>before any complaint is taken to the highest level. I will be checking the
>date on which the form was submitted to Axis bank tonight. Meanwhile,
>roughly i understand that from the end of 1st week of April, today is the
>34th working day. Since no action is taken from Axis Bank, await my next
>email...
>
>plz ask TEAM AXIS to enjoy the lethargy meanwhile...
>
>Regards
>
>Bharat Arora
>
>
>On Thu, 14 May 2009 13:36:49 +0530 wrote
>>Dear Sir
>>
>>Complaint received from the customer maintaining Bank account with our
>>Maninagar Branch is appended below for your necessary action. We request
>>you to respond to the customer directly.
>>
>>Thanks and Regards,
>>Gitesh Samant
>>Depository Services Support Services
>>Phone[protected] / 4265
>>
>>
>>----- Forwarded by Dp Operations/002/AXISBank on 05/14/2009 12:55 PM
>-----
>>
>>"bharat arora"
>>05/14/2009 12:03 PM
>>
>>To
>>, , ,
>>
>>cc
>>, ,
>>, ,
>>, ,
>>, ,
>>, , ,
>>
>>Subject
>>Re: PLZ FORWARD THIS EMAIL TO MR. S K SINHA...
>>
>>
>>
>>
>>
>>
>>Does any one in Axis bank care to reply to a customers query... seems
>All
>>of axis bank is too busy...
>>
>>Guys u all have 24 hours to respond... u all may not like next
>>email...
>>
>>Regards
>>
>>Bharat Arora
>>Cell :[protected]
>>
>>On Wed, 13 May 2009 17:19:01 +0530 wrote
>>>ALL ARE PLEASE REQUESTED TO FORWARD THIS EMAIL TO MR. S K SINHA...
>>>
>>>Sh. S K Sinha
>>>Senior Vice President (Compliance)
>>>
>>>Dear Sir,
>>>
>>>Axis bank does not seem in mood to serve the old customers. In last 7
>>years this is the first time so many reminders and still no action /
>call.
>>
>>>
>>>Kindly provide me Number of APPROPRIATE PERSON WHO CAN HELP ME... as the
>
>>branch manager in Maninagar branch seems too tide up for serving a
>>client...
>>>
>>>regards
>>>
>>>Bharat Arora
>>>Cell :[protected]
>>>
>>>On Mon, 11 May 2009 12:36:25 +0530 wrote
>>>>Dear Sir/Madam, Kindly assist the customer suitably. Thanks &
>>Regards, IBRM DESKAxis Bank Ltd -----Original Message-----
>>>>From: bharat arora ([protected]@rediffmail.com)
>>>>Date: Monday, May 11, 2009 11:48 AM
>>>>To: ibrm.[protected]@axisbank.com (ibrm.[protected]@axisbank.com)
>>>>Cc: Maninagar.[protected]@axisbank.com
>>(Maninagar.[protected]@axisbank.com);
>Maninagar.[protected]@axisbank.com
>>(Maninagar.[protected]@axisbank.com); [protected]@rediffmail.com
>>([protected]@rediffmail.com)
>>>>Subject: Re: RE: Await activation of Encashment 24 facility in savings
>
>>account no. [protected] Dear Sir / Madam,
>>>>
>>>>Its been more than a week of last trail mail, but till date no response
>
>>is their. May I ask, what is the updated situation... kindly let me know
>
>>how long Axis is going to take to provide the
>>service...
>>>>
>>>>Regard
>>>>
>>>>Bharat Arora
>>>>Cell :[protected]
>>>>
>>>>
>>>>On Tue, 28 Apr 2009 18:05:40 +0530 wrote
>>>>>Dear Sir/Madam, Please find the enclosed mail from the
>>customer.Kindly look into the matter and respond the customer suitably.
>
>> Thanks & Regards, IBRM DESKAxis Bank Ltd. -----Original Message-----
>>>>>From: bharat arora ([protected]@rediffmail.com)
>>>>>Date: Tuesday, April 28, 2009 12:07 PM
>>>>>To: [protected]@axisbank.com ([protected]@axisbank.com)
>>>>>Subject: Await activation of Encashment 24 facility in savings
>account
>>no. [protected] The Branch Manager,
>>>>>Maninagar Branch,
>>>>>Axis Bank Ltd.
>>>>>Ahmedabad
>>>>>
>>>>>Sub :Activation of Encashment 24 facility in savings account no.
>>[protected]
>>>>>
>>>>>Dear Sir,
>>>>>
>>>>>I have submitted an application with your Naranpura Branch in 1st week
>
>>of April 2009, for activation of ENCASHMENT 24 facility in Savings
>Account
>>No. [protected] maintained with your Branch. It is very unfortunate
>>that I have to put up this email informing you that the said request is
>>still not processed.
>>>>>
>>>>>Kindly look into the matter and revert back.
>>>>>
>>>>>Yours Faithfully,
>>>>>
>>>>>Bharat Arora
>>>>>Cell :[protected]

Dear Sir,

I Have a Axis credit card.They donot use to send the statements at all.but i was paying minimum payment for 2500 for 3 mnths.But still i hvant recvd the statements.I have a doubt that there were charging me additional charges.But when i call call center there was no proper response .But i got some financial issues.They dint properly acknowledg me.Now recovery agents calling me and threatening me without giving space to speak to me and using abusive language.I am not able to answer their calls.Please take necessary actions on them.The recovery agency name is Leo financials, rama talkies, vizag-phone number [protected]

Hi,
I had filed a complaint to axisbank on 10th feb, 2009 asking them for a charge reversal which was wrongly debited from my account. I had made a transaction of Rs. 512 on 7th Feb, 2009 at pizza hut brigade road, bangalore.But this amount was debited twice from my account. When i checked my account online to find out that i was charged double i instantly called them up to file a complaint. Also i told them everything that had happened and also asked them if there was anything which i needed to do like submit any written request or the transaction bill. They told me that there was absolutely nothing which i had to do and the amount would automatically be reversed after 45 working days. I kept checking in between if everything was fine and if i needed to do anything from my end. They have always kept telling "JUST WAIT FOR 45 WORKING DAYS" and your amount would be reversed. However after 45 days when i called the customer care they said they had no clue why it was not reversed so they would forward the request to the concerned department again. After that i got a call from the MG road branch from Ramya telling that i had to wait for 10 more working days and it would be taken care. I again enquired if i had to submit any document or bill but she insisted nothing from my end needs to be done.
Now after 10 working days is over the amount is still not reversed and when i call up customer care they have no clue why the reversal has not happened. They said that i need to talk to my branch(i.e MG road branch). I instantly called up my branch and spoke to Mr Eraya. Finally he told me that i needed to get him the transaction slip for the transaction against which the double amount was debited. Also when i asked how much time it would take he mentioned that it would take another 7 days for processing the request.

Is this the way a customer is to be treated. I as a customer do understand that there are norms and conditions which the bank has to follow. However, if there is a commitment from the bank then it should be met. In this case it is just a waste of my time and energy running behind them and getting it done although i have no clue if it will be done at all or not. Does it really take that long and if you needed a transaction slip to process the request was it not the duty of the bank to tell me the same in the first instance. It took them 3 months and repeated calls from me to realize that they need the transaction slip to process the request. And now after 3 months they say it will take 7 more working days to process the request which is completely unacceptable.

Please help.

Thanks,
Shahnawaz Huda.
ph no - +91 [protected]
My branch : Axis Bank MG road Bangalore

(1)continuous deduction in my salary account
Respected sir,

i have my SB a/c no. [protected] in you bank as a salary a/c inspite of this there is a deduction of 2000/- rs. from my salary a/c because of low balance. Kindly let me know the reason of deduction which is unjut and arbitrary. It is there fore requested to revert this amt to me at earliest.

This is repeatedly happening to me as last year also there was a deduction of around 3800/- rs. approx. kindly respond me immediatly after receiving this mail and do the needful.


Thanks,

with regards,
(2) dear sir,
i have my s.b a/c no.[protected]in your bank as a salery a/c.inspite of this there is a deductions of rs-2000/-aproymatly from my salary account because of low balance.kindly let me know the reson of deductions.whish is unjust and arbitraly.it is there for reqested to revert this amount to we at earlist.
regards
dipendera gole
a/c no.[protected]
(3)dear sir,
As par my mail regarding deductions in my account([protected]).as par your canvarsations you assaured for responding with in 48 hours which notbeen fullfild..sent to you no respons has come to me till date kindly at accordingly and do the need full this is 3rd reminder…
Thanks with,
Regards, dipender gole
a/c no.[protected]
kina es complaint ko ten times(apro.)send kar chuka hu ajj tak koi bhi sun bai nahi hui.mai ya last bar send kar raha hu agar aap log mari problam solv kar sakte to ek mail bhj dana nahi to ji shree ram.
regads,
dipendera gole

On 09th may there was a transaction of Rs. 28000/- from my account and it was transferred to some third Partie, when I checked with axis bank they are telling some one got my password and they transferred fund to his account (His account also maintained with axis bank) for this they are telling I am responsible for this and bank is not going to pay any thing to me but they will give compliant with cyber crime branch and they will try to find out the details.

Kindly some one help me how can I get my money back.

One more case of Axis Bank

Sub:- Bank had deducted 1000/- Rs. from my saving account
(Bank A/c No :******** Branch :-Cochin Branch )without any information.
.I have already paid 1000 Rs as a QABChgs last month(April 2009).
One more thing why all this charges are not showing in my bank statements.

Regards
Tarun Bhati

Bank A/c No :**********
Branch :-Cochin Branch

Funds were deducted from my account inspite of transaction failing. I tried widrawing funds from an ICICI Bank ATM using my Axis Bank Gold Debit Card. The transaction failed with a message "Your request could not be processed". Later when I went through my transaction records I found Rs. 2000/- deducted from my account. After revieving it closely I found out that the said amount was deducted from my Axis Bank acount when actually that transaction had failed. This transaction took place on 29th September 2008.

I submitted a written application to Worli Branch Manager for the same and was given an assurance that the said amount would be reverted to my account within 30 working days. Since then I have made atleast 10 visits to the said branch and no one there has the slightest clue as to why it is getting delayed. More than six months have passed since then with 10+ visits and two written applications.

Everytime I am given an assurance that the they have forwarded my request and said amount would be reverted in a few working days, but nothing ever happens. Please look into my request as I am quite frustrated by these visits now.

Each time I have to take a few hours off from my job to visit their branch. It brings a lot of agony and frustration with each visit which in turn affects my work as well.

Kindly do the needful

Dear Sir/Madam,
I am a regular customer of Axis bank credit card issued by VISA, since last 1 and a half years. I regret to inform you that it has taken too long to solve the problem by the bank. So i am forwarding the problem to you.

Actually i had purchased a LCD Tv on 12th of October 2008 from Pooja Electronics, Baroda Gujarat, holding ICICI bank credit card swaping machine and i had swapped for the amount of Rs.25000/- in three transactions i.e in the parts of Rs.10, 000/-, Rs.10, 000/- and Rs.5, 000/- respectively from my Axis Bank Credit Card (Card NO. [protected]), on the very same day.

The respective bank had debited my card a/c by Rs.25, 000/- but the respective merchant Pooja Electronics has only received Rs.15, 000/- instead of Rs.25, 000/-. So we complained to ICICI bank and Axis Bank for the same, but are blaming each other that the money has been already transfered to the other bank. Finally both the banks are telling that the money is lying with VISA. But still the merchant has not received any amount nor i have received any credits in my card a/c.

For this reason the merchant is harasing me all the time either for the money or to return him the product back.

Now i hope that i am corresponding at a right place and i also hope that this time my problem will be solved as soon as possible.

Waiting for your positive response,

Thanking You,

Rakesh R Sharma
Mobile: (+91) [protected]
Baroda, Gujarat.

I K RAMESH BABU, A SAVING A/C HOLDER OF SBH SIIL COMPUS BRANCH, PALONCHA A/C No.[protected], I HAVE TRIED TO DRAW AN AMOUNT OF Rs 2000/- FROM ENRICHMENT RD, MAREDPALLY AXIS BANK ATM AT HYDERABAD ON[protected] AT 13.16 Hrs WITH ATM ID SIAC0682, CARD No.[protected], RECORD No.5061 AND RECEIVED THE TRANSACTION SLIP WITH THE MASSEGE TRANSACTION DECLINED, UNABLE TO PROCESS AND COULD NOT WITHDRAW ANY MONEY IN THIS TRANSACTION.HOWEVER MY NEXT TRANSACTION IT WAS NOTED THAT AN AMOUNT OF Rs.2000/- WAS DEDUCTED FROM MY A/C AS WITHDRAWAL VIDE ABOVE TRANSACTION.

I WAS GIVEN THE COMPLIANT IN SBH SIIL COMPUS BRANCH.
AT SAME COMPLAIT SENT TO THE AXIS BANK BRANCH GIVEN ADDRESS IN TRANSACTION SLIP.AFTER FEW DAYS IT WAS BACK TO ME.AS GIVEN ADDRESS IS WRONG.SO HOW TO KNOW THE AXIS BANK BRANCH.

Hello,

This is almost 30 days now and I tried to take help from Axis bank and same time SBI bank but could not get any response.

Almost 30 days back I withdraw 3000/- rs. from SBI ATM, I swiped my ATM card and put my password and everything it made a transition but I did not receive any amount or receipt for that and when I made a balance inquiry 3000/- rs was already cut down on same moment. At the same time I called SBI bank and they people said its not their issue we need to contact Axis bank for that, then I contacted with AXIS Bank Customer care and I got a response that this is not their issue also. After 2 days I called Axis bank once again and this time they logged my request (req. no. 9047466, executive name is Megha) and assured me that I will get my money back within 12 to 15 days, but finally I did not. Then I called once again after 15 days and this time they did not give me any proper response and suggested me to contact with the branch I opened my account.

And now i have shooted three mails to the person who is concern for my account, but no response.
I need your urgent attention on this.

To whome it may concern

Today around 12:30 PM a letter from Axis Bank(consg no:EW[protected] IN) was brought to my residence(21.P.C.Das Road.Howrah-711101) by one delivery person and refused to deliver it to our housemaid. Our house maid is literate and can put her signature as required.
But the delivery person told that her signature is not "PROPER".
My wife and I are a working couple and during this time of week days we stay at our working places.
Coincidentally and unusually we were at home today so we could see the incident as it happened.
We tried to explain him the situation but he shouted at us and told that "letters will not be delivered in this way, do what ever you can."
I am afraid if this is the scenario, then how many mails remain non delivered to us? And if this a stray incident, would any action be taken against the delivery person?

Dear sir
I apllied a car loan DSA in HDFC bank, they rejected my application due to negative cibil report.For further enquery i send a mail to cibil authorities their reply is as follows


With reference to your mail, please find the status of the control number[protected] as follows:

AccountNum: [protected]
Reported By: AXIS BANK
Account Type: AUTOLOAN
Ownership: GUARANTOR
Date Reported:[protected]
Open Date:[protected]
Last Payment:[protected]
High Credit: 19, 500
Current Balance: 3, 269
Amount Overdue:0

AccountNum: [protected]
Reported By: UTI BANK
Account Type: OTHER
Ownership: GUARANTOR
Date Reported:[protected]
Open Date:[protected]
Last Payment:[protected]
High Credit: 19, 500
Current Balance: 2, 454
Amount Overdue:0

Regards
Neeraj Amin

This document is classified as : (-) Public (-) Internal (X) Private (-) Departmental (-) Confidential

Actually i did not signed as a guarantor to any body in UTI Bank or Axis Bank and also i have no dues or over dues in any nationalised banks and non banking financial institutions.My request is please remove the asis bank report from cibil as early as possible.

regards

Shibu M K
[protected]

Dear Sir/Madam,

My name is Rajesh Kumar Pippal, Account No. [protected], Axis Bank in Vishal Enclave, Rajauri Garden Branch, Delhi. I observed from my statement of account that there are credited Rs. 213/-(0660) on 31/03/2009 and deducted Rs. 276/-( DRCA) on 24/03/2008, kindly clarify it . If the amount of Rs. 276 has been deducted for the Gold Card or as charges to draw cash from other banks than please refund it.
However, I have requested for it on 1st April 2009.

Thanking you, Sir/Madam.

Yours faithfully,
Rajesh Kumar Pippal

Dear Sir,

Last year I have applied for an AXIS Bank Credit Card (I was approached for the card by their Marketing Executive) and after I have submitted all the documents and the verification call and house verification, i received no response from them. When contacted at their Mumbai office I was informed that they never received the application (the number i had mentioned in my communication with them). I contacted the executive who took my documents and he visited again and apologized and told me that may be my application have been misplaced.He took my documents again and after verification and all when i received no communication from their end I again contacted their Mumbai and was told that though they have received my application this time, they cannot process it as I have applied for a "Silver Credit Card" that they are not issuing any more. But at the time of application, I was told that i'm eligible for a "Gold Card" and when complained to their Higher Authority, I was informed that I may apply for a Gold or Platinum Card on condition that I have to have a certain amount of Fixed Deposit (around 80, 000/-) for at least 1 and a 1/2 years to apply for the same.

I never expected this type of response from a Bank as reputed as AXIS.

Really Shameful...!!!

Poor service!

I have registered Dispute ID for ATM card lost after shopping for other person but i have not received any status for that. So many times i called up in customer care & branch but nobody picking the phone & asking for dispute ID by giving that it is saying ..."under process"...

ANIL Kumar
Mobile NO.[protected]

Sir, Iam holding AXIS bank credit card no.[protected], and my payment date is 5th I DROPPED TTHE CHEQUE ON 2nd IN THE BRANCH ATM .NOW TNE BANK CHARGE LATE PAYMENT FEE OF Rs.350.00 andservice tax of Rs.36.00.HOW SHOULD THE BANK CHARGE THE LATE FEE ? SO PLEASE KIND ENOUGH TO REVERSE THE CHARGES. VERRYKIND OF YOU GANESH

Hi,

I have attached the mail below which I have been sending to the bank. I made a payment if Rs.1500 to the bank through the bank executive who came to my work place to clllect it. The Payment was not reflected on the accoutnt for the next 08 to 10 months. I several times called up the bank, but did not get any appropriate responce from their end. After 08 o 10 months I sent a mail regarding the same and then it got reflected on my account after lot of hardwork of mine.
I simply asked for an apoloy and reversal of the interest of what they charged me however I did not recievd any communication from them regarding the same.
Today, I got a call from Abhishek Kumar with he mail id 'kumar.[protected]@axisbank.com'. He was damn rude and was not professional at all, also he started abusing me with all those hindi terms. I realy wonder whether he was calling from the bank?

Request you to please see the matter for me. all the details is in the attachment below.







Hi,

This is really sad to be in relationship with Axis bank. Today the Abhishek called me up regarding the payment on the card, he was very rude and was not speaking parliamentary language at all. This is what you call customer service, believe me I can only call it as a pathetic bank with no customer service. I have made the payment of Rs1, 608 to on of your executive, just because of courtesy. Also I will lodge a complaint in consumer court. I agree the payment is now getting reflected on my account however it happened after 08 months. No apology from the bank. I am really unhappy with the services of the bank & will never recommend Axis ban to anyone.

Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Tuesday, April 21, 2009 1:54 PM
To: 'kumar.[protected]@axisbank.com'
Subject: RE: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]




Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Tuesday, April 21, 2009 1:47 PM
To: 'ravi.[protected]@axisbank.com'
Subject: FW: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]


FYI

Regards,
Rakesh Singh

[protected][protected][protected][protected]
From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Saturday, April 18, 2009 1:11 PM
To: Rakesh Singh
Subject: CRCD J1067/ S 2763 / CRCD V53 Card number - [protected]


Dear Mr. Singh,

This is with reference to your complaint dated April 09, 2009 to [protected]@axisbank.com regarding your credit card outstanding.

At the outset, we apologise for the delay and inconvenience caused to you in this regards.

We have forwarded your details to the department concern to check the status of the card account. Please allow us 7 working days inorder to confirm the status of the same.

Your co-operation in the interim will be highly appreciated.

For any further clarification, we kindly request you to call us on our 24-Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}.

Thanks & Regards
Customer Service Desk
Axis Bank - Credit Card Center
CRCD 06




-----"Rakesh Singh" <rakesh.[protected]@yatraonline.com> wrote: -----


To: <creditcard.[protected]@axisbank.com>, <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 04/17/2009 12:29PM
Subject: RE: S 2763 / CRCD V53 Card number - [protected]


Can I have any revert on the same.
Regards,
Rakesh Singh
Quality



[protected][protected][protected][protected]
From: Rakesh Singh
Sent: Thursday, April 09, 2009 4:27 PM
To: 'creditcard.[protected]@axisbank.com'
Cc: '[protected]@axisbank.com'
Subject: S 2763 / CRCD V53 Card number - [protected]


Hi,
This is to bring to your notice that after sending this mail I have not received any kind of communication from the bank. First of all the bank should have apologized & informed me for the reversal charges. It seems that I made a big mistake because I am suffering for the inconvenience. Yes, I stopped making payment because no one was taking the charge of the issue which was pending for the last 8 to 9 months. Still the problem is not solved however I made a payment of Rs.1500 recently. Now you people tell me I received a letter regarding the credit history, is it justified ? I do not deny to make the payment, I have to do that & will make the payment however I need justification and the resolution. Also, I do not want to speak to the credit card agencies as do not trust them after this issue. I want a revert ASAP this time and stop threatening the cust for the mistake that he has not made.
Regards,
Rakesh Singh




To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 01/10/2009 11:52AM
cc: "Mayank Gupta" <mayank.[protected]@yatraonline.com>, <rakesh­[protected]@yahoo.co.in>
Subject: RE: S 2763 / CRCD V53 Card number - [protected]


Hi,
The payment is now reflecting on the account and I do appreciate your efforts for the same however I am sure that you people might have charged me some amount for not paying that Rs.1500 . Please check and let me know how much was that amount and on which bill will be waived off.
Regards,
Rakesh Singh
Quality
[protected][protected][protected][protected]
From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Tuesday, December 30, 2008 7:10 PM
To: Rakesh Singh
Subject: S 2763 / CRCD V53 Card number - [protected]


Dear Mr. Singh,
We apologize for the inconvenience caused to you.
We wish to inform you that, your request for the payment of Rs. 1, 500/- not reflecting in credit card account is under process.
We request you to allow us 05 more working days to get back to you.
Your co-operation in the interim is highly appreciated.
For any further clarification, do write to us or call on our 24-Hour Customer Services helpline[protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.
Thanks & Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CRCD 01
-----"Rakesh Singh" <rakesh.[protected]@yatraonline.com> wrote: -----


To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 12/29/2008 04:29PM
cc: <[protected]@yahoo.co.in>
Subject: RE: CRCD V53 Card number - [protected]


Hi,



I have not heard anything from the you people at all.



Regards,

Rakesh Singh




[protected][protected][protected][protected]

From: [protected]@axisbank.com [mailto:[protected]@axisbank.com]
Sent: Friday, December 19, 2008 12:24 PM
To: Rakesh Singh
Subject: CRCD V53 Card number - [protected]



Dear Mr. Singh,



This is with reference to your email dated December 18, 2008 to [protected]@axisbank.com .



We wish to inform you that, we have forwarded your request to our concern department.



Kindly allow 7 working days to get back to you.



Your cooperation in the interim will be highly appreciated.



For any further clarification, do write to us or call on our 24-Hour Customer Services helpline[protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.

Thanks & Regards
Customer Service Desk
Axis Bank - Credit Card Center

CRCD 02



-----Forwarded by CRCD/002/AXISBank on 12/19/2008 12:18PM -----

To: <[protected]@axisbank.com>
From: "Rakesh Singh" <rakesh.[protected]@yatraonline.com>
Date: 12/18/2008 04:25PM
cc: < [protected]@yahoo.co.in >
Subject: Card number - [protected]





Hi,



This mail is regards to the inconvience faced as the payment of Rs 1500 was been made 6 months back with reff to the card number is [protected] . It still has not been updated and my card has been blocked. I have spoken to more than 30 agents on behalf of Axis Bank but it din’t help. Also find the attached scanned copy of the reciept for the same payemnt. Request you to action it ASAP.



Regards,

Rakesh Singh









DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference



DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

Dear Authority,

Our company, ”GANDHI AUTOMATIONS PVT LTD” has a “ZERO BALANCE SALARY ACCOUNT” for its entire staff at AXIS BANK Goregaon Branch.
From the said accounts, there has been a deduction of consolidated charge on 30/3/09.from almost 150+ accounts of our employees
While inquiring with one of the executive at the Goregaon branch we were told that such charges are deducted when the minimum balance of Rs.10000/- is not maintained in the particular account and also when number of transactions (including deposits, withdrawals) exceeds 6 (times)
When talked to the Branch MAnager Ms.Arpita about the same she told that same was intimated to all the account holders in the last quarterly bank stament in the "FINE PRINT"
As you know even the RBI guideline rules out "FINE PRINT" notices and amendments
This is totally not acceptable and we want you to take up this matter
In case of query you can call us on[protected]/66720260.
Expecting you attention and kind ccoperation.

GANDHI AUTOMATONS PVT LTD.

Vidisha Mehta
HUMAN RESOURCE DEPT.
[protected]@geapl.co.in
[protected]/260

I HAVE A SAVING ACCOUNT IN AXIS BANK IN INDORE BRANCH (Y.N. ROAD) WHICH ACCOUNT NO. IS [protected]. IT IS A ZERO BALANCE SAVING ACCOUNT. ACCOUNT CODE IS SBEZ1. I HAVE OPENED THIS ACCOUNT AGAINST MY AXIS BANK CREDIT CARD ON 20/12/2008. AXIS BANK HAS BEEN DEDUCTED CHARGES FROM MY ACCOUNT ON 30/03/2009, 5840/- RUPEE FOR NON-MAINTANANCE OF AQB AND TRANSICTION CHARGES EVEN IT HAS NOT WRITTEN IN THIER CAHRGES SHEDULE BUT EVEN AFTER THEY HAVE DEDUCTED CHARGES AND THEY ARE NOT REVERSING IT. I HAVE VISITED SO MANY TIMES IN BRANCH BUT BRANCH HEAD AND OPERATION HEAD (Mr. Vijay Mane [protected]) ARE NOT HELPING ME. I HAVE GIVEN A WRITTEN APPLICATION IN BRANCH ON 31/03/2009 AND I HAVE SUMBITED 4 REQUEST ON CUSTOMER CARE NUMBER (REQ. NO. IS 9014264, 9017354, 9022778 ) AND SENT SO MANY MAILS ON CUSTOMER CARE ( customer.[protected]@axisbank.com) AND BRANCH HEAD ( indore.[protected]@axisbank.com) BUT THERE IS NO REPLY FROM THEIR SIDE. WHAT SHOULD I DO NOW. PLEASE HELP ME. MY CONTACT NO. IS [protected].

Hi,

This is regarding my bank account with AXIS Bank LTD. My funds transfer TAB on iConnect has been disabled without any notice. When I called up their customer care they told me that It has been deactivated because you haven't used it in 3 months. Now they are telling me to visit their branch.

Please suggest how to proceed?

Thanks
Bhushan...