[Resolved] Axis Bank — Worst Customer Service
I am Avik SenGupta. Presently residing in Japan. I am spellbound with your customer service. What a way! I have an account in your bank at Dunlop Branch of Kolkata, West-Bengal. Details are given below--
Acc no. -- [protected]
Scheme Code -- SAVINGS BANK - NRE
After submitting full information of my Visa, I always got disturbing mail or phone calls to my home in Kolkata saying that this persons visa is expired. But till date I have a valid visa and I have not ever extend my visa. Due to this irritating behavior I made a decision to close my account.
I went to India on 25th January of this year. On 9th February I went to your famous Bank and much more famous branch to close my account. Middle person(Fair complexion, 25-30 years, with specs) of three person on front row had guided me to my smooth destination!!! When I told him I want to close my account he told me "OK. Just issue a check or use your Debit card and take all the money". So, I took my "value less" money by debit card leaving a amount of Rs- 43/- as this amount can not be drawn by card.
Today, they have issued a mail that I have Rs- 900/- credit. When my old father went to that worthless bank, the same person sitting on the same position told him, "I don't know who told this("Mujhe maloom nehi kisne kaha hoga")!!! But you have to keep at least Rs- 5000/- in account otherwise you will have to pay fine".
OK, no problem. This might be your rule. I am a customer. Your duty is to guide your customer to right direction, but not to a wrong direction by telling them the half fact. My present account is a joint account with my mother. Now that person told me that I have to produce an application that I want to close my account. I have to send it from Japan. Longer time it takes, much more money will be added to your bank. Application only from my mother is not sufficient. All these are rules. Fine. No problem. But you should make it clear to your customer specially like me who are away from country.
Probably you could not make a solution to this case. If I am lucky enough I will get a "Sorry" mail from your side. Thats all. If you can't handle International customer stop all the nonsense in the name of NRE service. I will tell all of my friends that please dont go for Axis Bank or please go for that if you want to know how much a customer service can be WORST.
Now Mr. CCO, convey this message with me, "Please dont come to Axis Bank. It serves only harassment!!!"
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Aug 14, 2020Complaint marked as Resolved