Axis Bank Complaints & Reviews

respected sir,
i have deposited a demand draft of axis bank(Bhagalpur branch, bihar) in my SBI burnpur branch(0049) on 20th feb, 08. but tillnow my money is not encashed. when i went to SBI branch they told me that we have reminded axis bank somany times but they are not entertaning our request.therefore its my kind request to you toplease give necessary attention on my problem.

Hi to all,

I am Abhinav Ajay and work for HCL Technologies. I would like to share my greivences with everyone who is not aware about the excellent level of the customer service which has been provided to me from a pathetic bank which is good for nothing. I would like to give a breif description of my problem with a useless organization i.e. "Axis Bank".

First of all, I have never applied for any credit-card from Axis bank & suddenly I received an SMS on my mobile number as a confirmation that my credit-catrd application has been approved and I will receive my card within few days. I tried to ring that number immediately but I could not get through.

After few days, I received a call from a courier company who wanted to confirm my residence address to deliver a packet from axis bank. I confirmed the address and could not ask anything from them regarding the same as I was in my office & was busy in doing some official work.

I opened that packet in the evening and found two cards from axis bank. One of the cards was under my name and other one was under my younger brother's name. I was little bit surprised to receive these two cards from axis bank as I had never applied for any credit card from them. I contacted them to get the proper confirmation and they told me that they did receive my application form and that's why these cards were sent to me. I also told them that nobody has done any sort of verification before the approval of my card application.

I took it lightly and thought that there is no harm to have a credit card from axis bank as I was already using so many cards from various banks. However, the first problem got start when I did not receive my card statement for the first three months. I contacted the customer service of axis bank once again to know the total outstanding and the reason for the non-delivery of my card statement.

I got amazed to know that I have been charged somewhere about Rs.3500 as a joining fee to have this card from axis bank. I explained the whole story to the customer service executive a number of times that I have been mis-led by axis bank as I was never told that there is a joining fee to have a credit-card from axis bank as no other bank charges anything for their credit card.

I have no problem to make a payment for whatever amount which I spent using this credit-card but I will not make this payment unless I receive an amended copy of my card statement with the correct charges.

I have raised this complaint so many times and spent a lot of money on the phone calls made to the customer service of axis bank because they have their customer service centre in Mumbai. Everytime, I was given an assurance of an amended card statement but got nowhere. Now, I am receiving threatning letters from an advocate of axis bank to pay the outstanding immediately which is rediculous. I was quite sure that axis bank can do such kind of appouling things since their past have not been too good to have faith on them. But, I just want to warn them that the time has been changed and everyone is aware about the laws & orders. I am going to file a case against them in "Cosumer Forum", if I don't receive any response from them and make sure that I will definitely make them realise about their excellent level of customer service in the court of law. My contact number is [protected].

I hold an credit card with UTI Bank . Since more than 10 Months I've not been receiving any statements either in hardcopy or in email. Inspite of my repeated request to send my statement for verification they have repeatedly failed to do so. I've even mailed Customer service on October 22. After which one person called up and I again requested my statement by verifying my address and email id. No results so far.

I don't remember using the cardsince last 10 months or more . Suddenly the credit card dept has decided to deduct an amount of more than 20, 000 on 26th March from my salary cum savings account that i hold with Axis Bank. I would thus like to file a case against axis bank credit card dept in the consumer court at the earliest.

Card No [protected]

I am facing lots of issues regarding my credit card consistently since last 8-10 months. I must have informed to Axis Bank tele banking officers several times, but very careless attitude from them. Always promise for getting back in 7 working days but now almost 5 months are over. Still waiting for 7 days to get over.

I have received the Axis bank card (Magnet supermarket) and from day one there are issues with it. First statement was not received by me, so the second one came with penalty (after checking with Axis bank, they confirmed of not even generating the statement)

Once, they have lost the payment cheque (dropped into the axis back ATM center - drop box) and eventually the ATM center got disappeared (Agar Bazar at Prabhadevi). Meanwhile lots of correspondence made with bank and payment was on hold for couple of months. Finally after a "GO AHEAD" signal from Axis bank, I made a fresh payment and issue got settled. But every time since then, my bill is coming with late payment fees, service taxes, debit interest etc (Rs. 140+) till date.

Regular follow up with Vishal (18.8.07 comp no 29221), Darshan (8.9.07 comp no 29207), Prashant (19.10.07 comp no NA) Firoz (15.1.08 comp no 123256) again Prashant (31.1.08 and 7.2.08 comp no 168773) Kapil and anish (15.2.08) has resulted into nothing. Lots of promises, but ZERO result.

I am getting regular messages from Axis (electronic generated message) on receiving the mails and informed with the reply about "your mail is been forwarded to concerned dept" but I wonder if any person is there in concerned dept? Because since last 6 months, I have not received any single reply regarding the status of the complaints. "We will get back to you in 7 working days" is a common answer I get every time I called up your tele banking officers.

I sincerely want to check with your senior staff (who is responsible for customer complaints and who is intented to resolve this issue), is this issue is going to resolve at any time?

My bill amount without using the card is sincerely increasing by Rs 140/- every month and now it has reached to Rs . 1085/- All this amount is just in the form of late payment fees, service taxes, debit interest etc. I have cleared my purchase amount long time back and on request of your banking officers, I am waiting for the reversals since last 6 months. Meanwhile my card charges are just inflating every month. Once for all, I want to stop this.

Can some one from Axis Bank do it?????????????

I had Applied for Change in password for Internet banking.
I faced this problem because I had not received Internet banking password at the time of account opening.

I had given an application for change password on 1st of march 2008 in Axix bank, Senapati bapat road, Pune branch.
The Employee told me to collect password in next week ie on 8th march 2008. I went there on 8th march 2008, but bank itself had not received any password for me.So they told me that whenever password comes will be sent to me by mail.

On next week ie on 15th March 2008, I went there again but still they have not received password for me. The reason i came to know was my application was not sent to head office. So i spoke to Operation manager of axis bank.
They again told me to fill new form for change password which i filled & Operation manger commited me that next week password will be generated for me and will be sent to me at my office by some Axis bank person.

Till date i have not received any mail or any kind of reply from Axis bank.

This really ridiculous service from Axis bank.

Mayur K
[protected]

Hello,
i have recieved 2 sms's about the credit card that i applied for, Its dispatched and asked me to contact the courier services i[censored]ndelivered with in 72 hrs...
The number given to me is [protected].
my contact number is [protected], i want a quick response.

Axis bank customer care service is THE WORST, they dont respond to any of the queries and provide invalid information.
All the phone numbers provided on their site are invalid and if we visit the branch, staff is too rude and not ready to serve their customers.
They dont even post any bank statements reguralry even if we pay for the service.

If you want to escape from all such problems i will advise not to choose AXIS Bank for banking.

Dear Sir,
I am a customer of AXIS bank (Loan A/c No. [protected] and have availed a loan of approx. Rs.1, 00, 000 from the bank in Sep'07.

Later on, I wish to foreclose my account with the Bank and wish my loan to be taken over by HDFC for which I have deposited a balance amount cheque with your bank.

However, in spite of submitting an application on 11.03.2008 and writing today i.e. 19.03.2008, the Bank is not able to close down the account and on enquiry, the reply is that it may be closed day after, or may be next week.

In today's professional world, wherein a Standard Operating Procedure has been created for almost most of the regular work, this reply is pathetic. I would like to quote a few of the verbatim of one of your employee Miss Anuradha posted at Retail Asset Centre, AXIS Bank, Dehradun:

a. I do not know when it can happen. May be tommorow. You know that under finacle, your loan has not yet been approved. (I asked why). I do not know, there is so much load on head office/central office. May be next week.

b. (Why it has not been done. Is there any debit/credit balance with my account.)I do not know.(Can you help). No, impossible. I cannot expdite it.

These are some of the examples of the verbatim. My simple query is, how much time a account should take to foreclose. Day before Yesterday, I was told that something Rs. 936/- are pending with my account. I had to rush all the way to AXIS bank to deposit the same. Why cannot at retail asset centre they can accept the cash of petty amount.

I have seen your office. Higher management should go and check once. Nobody know who is doing what. Not even the names of the employees/work assigned to them mentioned anywhere. All depends on the whims and fancies of the employees.

My suggestion is:

1. Impart training to employees that computers are meant for helping the work/individulas/customers and not for excusing the things.

2. Seating arrangement should show/indicate who is reponsible for what.

3. There is something called flexibility/decision-making. Each employee should have a bit of it.


-Mukesh Pal
[protected]@rediffmail.com

Hi,

I am using a credit card of axis bank from almost one year and few days back I called- up the credit card department numbers given on the papers recieved but there was no response which is not at all appreciated.
If noone is there to pick up the phone..then why you have given those numbers to customers.Hence that was a pathetic customer service in my views.
If you want to call me then call me on [protected].

Mandeep Singh

when I have applied for Axis Bank Credit Card, I have been told that it is free for life at the lime of first Credit Card Statement Rs. 998/- was added in the statement with the head of Joining Fees and Annual Fees and Service Tax, I many time called to Customer Care and informed to Customer Care Executive about the said issue of Joining Fees and Annual Fees and Service Tax. I have requested to Customer Care Executive for Degradation of my Credit Card & reversal of the Joining Fees and he assured me that it will be done in 15 working days and gave me Request Numbers which are 59481, 59482, 39058 & 159618 but yet no action is been taken on the abovementioned issue and further debit interest levied to my account. On calling to Customer Care one of the executive answered that my card cannot be degraded and I have to pay the said amount.

Meanwhile I had returned my Credit Card Bearing No. [protected] duly cut in four pieces to the bank and also hereby requestedto reverse the amount which levied to me unnecessarily. I assured that i will make payment on reversal of the said amount of Joining fees, Annual Fees, and other late payment charges and debited interest.

No action has been taken yet.

who will responcible to mental harrasment caused to me ?

complaint {08march08-syed musheer hasan}

axis bank sector 16 noida,branch
uttar pradesh,the bank issue a pl 5,50,000-00amount,dated
27nov2007,all ecs cheques 48,months,amount[protected] evry month ,and not paid comittid amount,axis bank send a cheque
117540/00,only axis bank illigal collction from my accont now i am paid 67240-00 in 100 days,{jo milta he ham to usi ko phansi pe latka dete hen tum bhi aajao} fifty thousand with axis bank agent missing last 4 months,axis bank authorities said ,u write
a letter axis bank sending me 2 more cheques , cheques missing by my ignorence ,after thate axis bank issue you a new cheque
what would u do i[censored] would be there on my place.
syed musheer hasan-{M}[protected]-NEW DELHI INDIA

Dear Sir,
I have taken a credit card from Axis bank, I and also I have a saving A/C with the same bank, they put lien on my saving a bank A/c for the amount which I have to pay for my credit card any time they want. This put in serious financial problem Lien on my A/c is still there and my Credit card is also not operative. Therefore I am not able to use any of services they offering but still I am being charged for that.
I was trying to get resolve thru their customer care no but it was not possible because it was an STD call to me even if it get connected they are putting me on hold for half an hour which was resulting me loss , then I was in touch with local bank people for the same they were tried there level best but they could not resolve , even I got a call from customer care Bombay office Ian I said them to deduct the same from my A/c and put of the lien but that also did not work
Now I need your help in this matter to resolve it


Thanks
You’re sincerely
Sachin

to the manager
axis bank sector 16
noida branch uttar pradesh

sir/madam

i inform you my pl on 27/nov/2007 disburs amount 550000/00
not receveed, you send me a cheque RS-117540/00,and last 4 months i paid RS-16810/00 evry months,all forms & ecs cheques
signatured after issue disbursal letter,RS550000/00,now till date
8th march axis bank not dun all mony , please clear amount less then principal amount,and less,4months extra intrest becose
axis bank account not debit ,RS-550000/00,debit amount RS-16810/00only,my request to bank manager close this loan 117540/00,with intrest 117540/00,4months balance amount
in my hend,i paid same date , your many customers read this
massage, this illigal collection emi stop all these negligency
&do work,i[censored] not intrested as 4 months ago,your reputetion
& my profile both of effected , {syrd musheer hasan}
{M}[protected]-NEW DELHI-INDIA

This is regarding my credir card (no.[protected]) which i have got 3 months back.

During the application of this Credit card i was told that this card is absolutely free,so i applied for the same. But after getting the card i came to know that there is some joining fees. At that time only i called up yours customer care and requested for the cancellation of the card. After taking the request that customer care executive told me that for this year my joining fees will be reversed. For this year i wont have to pay any joining fees.

But after all these i got the first statement which entirely consists of the joining fees, then service tax over this etc etc and for every subsequent months i have been charging the late payment fees over these charges, which has become currently Rs. 1026.24

In the last 3 months i have sent 4 mails to customer.[protected]@axisbank.com regarding the cancellation of this credit card but nothing has been done.

Please have a look at this issue and help me to cancel this card.

MY MOBILE NO. IS [protected].

Hi,
I had complaint about axis bank.Over the period of 1 year i sent request for check book in many ways ( ATM request, Internet banking request, Filling up the form in branch also ).
As i told above i sent many request for check book in 1 year. As my account is at Ahmednagar(Maharashtra)branch and i am working at Pune I sent these request many time online(Internet/ATM).
Also once i went to Sahakar nagar branch ( Pune ) and Fill up the check request form and submit it.
But I am not getting check book.Hence i take a one day leave and went to ahmednagar branch for inquiry . When i meet the Asst.Manager there then he told me that " Your account is student account and we are not giving any check book for student" . But the actual situation is the student account scheme is closed more than 2 yrs. back. and that time Bank convert the student accounts in normal saving accounts without personal intimation.That time bank take fine amount from me Rs.500 /- +
for balance is less that 5000/-
Please advice me how will i get help .because bank is granted my account as per there benefits ( Student acc. to give check Or Normal account to take the fine )


Thanks,
umesh s chape
+91 [protected]

Hi

This is srinivas jakkampudi, i am working in HCL COMNET NOIDA..i have salaried account with AXIS BANK([protected])
i has applied credit card for AXIS BANK in the month of JAN,and the verification has done....two days back i got the SMS that my application for
credit card is rejected...that hurted me lot...being a employee in HCL and my salaried account is with AXIS BANK ....why these people are
rejected my application i don't know....this is my first application to credit card.....still now i am not holding any card with me....so...there is no
fault from my side...WHY THESE Axis bank people are not trusting there own customer i dont understand...


please consider my request and issue me the credit card...

sir/madam

I have axis bank debit card sb a/s in ashok marg c-scheme jaipur branch.Validity of my card is being expierd in feb 2008, I received new pin no. from bank last 2 week but not new atm card.
i riminded by mail but no response from bank side. kindly solve my problem and reply on my e-mail adress as earliest.


Deepali Saxena
sb a/c no [protected]
customer ID no.[protected]

my mobile no. [protected]
e-mail - deepali.[protected]@rediffmail.com

Hi,
My name is T.Hari Prasad. I have applied for an AXIS Bank Credit card a few weeks back.I did receive timely SMS messages giving the application number, that the card had been approved and will be delivered to me in a few days time, etc. And one day I received a SMS saying that the card had been returned back giving no reasons why. My application no. is 1106624. Today I received the PIN no.through post. I don't know what is the use of the PIN when the card itself is not delivered to me. I'm afraid of false outstanding getting accumulated against the card. I tried calling the Customer Care but the line never gets connected.
Can anyone help me through it?

Dear Sir,
I am very heart by Axis bank credit card service, points below is clearly specified:

1.They have not sending credit card statement on time and that’s why I make delay in depositing my card payment on time resulting heavy late fees.

2.They direct attacking on my salary account any time with any amount without giving me any information and deduct amount from my salary account which put me in serious financial crises.

3.I also talk and try to tell my problem in Axis bank but they don’t have any satisfactory replay.
Can you please help me out this? As I am very much hearted by this bank

Thanks
You’re sincerely
Sachin

My name is Rohit Jain, and my date of birth is 02/09/1983.

One month back, i received sms confirmation from axis bank credit card dept that my card has been despatched (ref no. 1039840)..

But till now, i have not recd my card. Repeated calls to customer care results in un neccessary procastination.

No one ever receives the call in customer care.

The service of axis bank credit card dep is worst in india, and its my biggest mistake to have ever applied for its credit card.

MY MOBILE NO. IS [protected]..