Axis Bank Complaints & Reviews

My debit card has been stuck in the ATM at T Nagar (near Hotel Residency, G N Chetty Road).

My Card number: [protected]


I tried reaching the 24 hour helpline number, +[protected] and[protected], and 67987700 at 8:00 AM on 14 Apr 2008 to lodge a complaint, but there is no response from these numbers. Also tried reaching the R K Salai Branch in Chennai - through[protected] ; 2847 4540 no response on these too.

Please retrieve my card and mail it back to
New no. 2/9 Bharathi Nagar 3rd Street
Shanti Villa Apartments
T Nagar
Chennai 600 017
Contact Number:[protected] and[protected]

I have applied for axis bank silver credit card. At the time of applying the card the dsa's told that there is no joining fee in the card. But after a month i got bill statement that i have to pay joining fee as rs.224. i didnt pay that one. again they put penalty for rs.250. so total rs. 505 with tax. Without using anything in the card i have to pay rs. 505. Realy i lost trust in axis bank. I dont know why they are doing like this

I am Subbhalakshmi. I received AXIS Bank iConnect Internet banking passwords one month before. Two passwords are given, And please let me know what are those 2 passwords. Anyway I tried both but can't log in. My customer ID is [protected], Please send me a clear password again to my mail id.

SUBBHALAKSHMI

Before 2 Years AXIS Bank issued me a Priority Account Debit Card .
On 7 Apr and 8 Apr 2008 follwing transactions done by my Old unused Debit Card by Unknown person:
1 08/04/2008
TIP/SCG.VISA.POS.DT.06.04.2008

12.50
2 07/04/2008
PUR/SUNIL SERVICE/060408/500.00/INR

500.00
3 07/04/2008
PUR/VISHAL RETAIL P/060408/480.00/INR

480.00
4 07/04/2008
PUR/VISHAL RETAIL P/060408/146.00/INR

146.00
5 07/04/2008
PUR/VISHAL RETAIL P/060408/149.00/INR

149.00

Which are not done by me .
I went to Axis Bank KAMAL PALACE Indore Branch and inform to BAnk about misuse of my card.
My Complaint is Why AXIS Bank Deactivate that Old Card after issuing New Debit Card?
This is a Bank fault and I want my Money Back.

Dear Sir,
I Mr. Ajit J Shroff, residence at Borivali W,
i m having Axis bank credit card,
my card but at past week i received statement, in the statement there is FALSE ENTRY of 25000/= (Twenty Five thousand) which did not Transaction by me, i complaint in AXIX BANK 3 times every time they said we sending you 1 ADJUSTMENT Form, still i didnt received that form, they are not talking properly & cut my call,
i m trying to create TPIN but when i enter my card no, computer say this card no is not valid.

requesting you to help me out

Thanks & Regards
Ajit J Shroff.
[protected],
[protected]

Being an Axis Bank customer I decided to be loyal to them when I had a requirement for a Credit Card. I applied in February 2007 and after 8 months I received a letter from them citing inability. I don't understand why anybody needs 8 months to decide the fate of an application. I wrote to their MD and I received a lot of emails from their Mumbai office. From these mails and their internal correspondences appended therein I could gather that one Mr. Paul A. Varghese there seems to be under the impression that he is doling out some sort of a favour by allotting cards. When I applied for this card three of my colleagues applied with a rival bank and all of them received their card in less than 2 months.

It is not worth trying to be loyal to a bank full of scums like Varghese. So I made a call to the aforesaid rival bank. Immediately they deputed a person to collect relevant documents and after courteous verifiation calls from their different offices I have been allotted a Card in less than 45 days. Compare that with 8 months !

My advise, deal with people who know their business. Let the novices continue re-inventing the wheel.

Hi,

I stay in Delhi and I had applied for Homeloan from AXIS Bank. One of the agents from Assetdrive offered to get my home loan processed from AXIS Bank. Due to reasons, my loan was sanctioned but could not be disbursed in time (within 3 months) so that the home loan expired.
Now I am being asked to pay the processing fee of the home loan once again. Is that fair or is the agent playing tricks with me?

Dear Sir,

I was working with Accenture, Mumbai
AXIS bank credit card division opened a stall for credit cards for few days in Feb. / Mar. 2007 at our company (in cafeteria) and said that for Accenture (our company) we have corporate scheme and the card will be life time free card with NO joining Fees and No annual fees. They have not disclosed anything on the category of the card.

I also applied for the same. Later on card was issued.

In my first statement Bank charged Joining Fees / Annual fees and other fees for around 2500/- I called customer care and they said that since you are working with Accenture you will be having Nil charges and these have been wrongly charged. After that also the same got reflected every month.

I have only made a single transaction in June 07 for Rs. 272 and paid that within time. Except this I never used the card. I called customer care many times... They said that your card is GOLD PLUS card so we have charged the fess. I said that I have not applied for the same and this thing was not disclosed at time of taking application at our company. They just got our details filled and signatures and said that there will be no fess at all for Accenture employees.
I even said to customer care to change my card from Gold plus to normal gold in such case.. Customer care said that the charges will be reversed.

But every month I am getting calls from payment department about the payment of dues ( which after levying interest charges on the initially charged joining and annual fees, every month) has now crossed 5500/-.

I called customer care yesterday and he was talking so rudely and said that your card has been permanently deactivated and we will not reverse the charges in any case.

They are continuously harassing me on the payment of these charges and I have not done any transactions on the card except one in June for Rs. 272 which was paid on time.

Kindly help me out from the Bank's wrong behavior.

Even for the corporate if they do like this then how we can trust on banks where we deposit our hardly earned income.

Kindly help.

My Details are:
Name: kailash Rathi
AXIS Bank Card No. [protected]
Location: Malad (Mumbai)
Contact: [protected]


Regards,
Kailash Rathi
[protected]

I received a call from UTI Bank that they are offering me a life time free gold credit card. I said yes to the offer. All the things done by phone calls, no paper work involved. After 15-20 days I had received that card accompanying necessary information. When i gone through the bank charges details, I surprised to see that there is Rs. 1000.00 joining fees & Rs. 500.00 annual fees on the card.

I immediately called the customer care of the UTI Bank to confirm the same. On confirmation, I placed the request to cancel the card. I have also made a transaction from the card. But the card was still working. So, I submitted the chopped card with the cancellation latter in UTI Bank ATM drop box. Finally they cancelled the card. But regularly generating the statements with late fees and interest on the annual and joining fees.

I have called to the bank so many times but they always gives me a request no and 7-8 days time. But nothing in result now the Rs. 1500.00 of bank fees become Rs. 3000.00 with late fees and interest.

I have paid all the dues of the bank on the same card. No dues on me. Now all the dues are due to their fees. Please do something do clear out this problem. This is really a headache for me. Their collection executives also bother me. I am mentally tense due to the whole issue.

Thanks

My Customer ID No. is[protected]
Name of the Account Holder : KOMAL HITESH PARMAR
Branch : Thakur Complex, Kandivali (East), Mumbai

I have online transfered Rs.2000.00 (2 Times, Total Rs.4000.00) to HDFC Bank on 31.03.2008.

I transfered Rs.2000.00 + Rs.2000.00 on 31.03.2008 thru NET Banking the same was debited from my account immediately but so far (05.04.2008 - 12.30 PM) it is not credited.

Dear Sir,
When i was being issued the card than i was told that for shoping i'll be given 52 days for payment
but it is not true, because I purchsed a thing on 2nd of march and i got a mobile sms that my due date for
payment is 2nd of april, that is only 30 days, so i should be given 52 days for payment.

Thank You,
Your Faithfully
Sanjeev Kumar Singh

Sir
My Brother had sent 50000 Rs. from australia at my name(ANKUR SAINI) through Axis Bank with UAE(X-pin) No:[protected]. I with-drawn the amount on 3-Apr-2008 from Axis Bank, Sec-8, Chandigarh as Cash of Bundle of 500 Rs. notes with a total of 100 notes in it. I counted and gone to deposit the amount in ICICI bank, Sec-9, Chandigarh. But while checking in ICICI bank by Cashier one 500 Rs. note (No.-3CT274236) found to be fake in the bundle. I got the Xerox copy of that note and the receipt from ICICI bank for the Fake note.
I gone back to Axis Bank to show them that they had done a fraud with me by giving the Fake note. But they didn't Entertained me saying that no Bank takes the gurantee of Fake notes. Sir now what I'll do as I had suffered a loss of 500 Rs. due to Axis Bank. Please Help me out.

Thanks & Regds
Ankur Saini

I have problem getting touch with customer care line, i'm calling since last one week. Have to wait in queue for long time 3 to 9
times to get in touch with customer care agent.
I have gave up calling to them, i just wanted to create TPIN for my Credit Card account.

I think they do not have enough customer care agents.

Do anybody face this issue?? Or its only me ?
I dial 25260501 for customer care.

dear sir,
i have shoked to read my statement, because nobody inform me these un neccessory charges like Add on Charges, joing charges, annual charges when i had applied the card.i will ready to pay my purchasing charges.i had met ur complant officer at mall road office ldh.but this guy misbehave to me.he had not solved my problem and he said to me this is the issue of recovery department.I am not satisfied your services.plz get back to your card. my card no is : [protected] silver plus.
thanks,
regards
Harvinder Singh
([protected])

have applied for credit card of axix bank before 2 month ago just because of a employee of that bank who was calling me for making a credit card so I have applied but after the fill up of form that employee has not come here, I have no proper response whenever I call him, then I take mobile no. the boss of that employee but he is not picking up my call. I have got a message of dispatch of credit card from axix bank before 12 days but I have not got any credit card from axix bank still now.

Dear all,

Myself Gurugopal Singh, an Axis bank credit card holder would like to bring to your notice and complain as well, about the false commitment of your phone banking officers and very discourteous conduct of your phone banking officer Mr. Puran Singh which has hurt me a lot to a larger extent.



The story starts like this—

I took the card in the month of September and could not make the payment as I was out of Mumbai since last 4 months as my uncle had died in an unfortunate accident. And I would also like to inform you that before going out of Mumbai I had made some payment and Rs. 1000 was paid by one of my friends in my absence recently.



After returning back to Mumbai, when I called your customer care on 24th March’08, I told your executive (don’t know the name) about the entire problem of mine, and I told him that I am going to make the payment of Rs. 10000 but I am not willing to make the payment of late payment charges so kindly waive off the same as I could not make the payment because of my serious problem which I think you can and you should consider. Your executive promised me that he understands my problem and will put the request for the reversal of the all late payment charges till date. But when I asked him for my request no. he asked me to be on hold and after 8 minutes he disconnected the call. I was very much shocked when he dropped the call and could not call back because of the lack of time and decided to make the payment after confirming whether the request has been registered or not later.



Surprisingly, when I called up your customer care yesterday, I got Mr. Puran Singh on line who informed me that there is no such request registered in my account for the reversal of the late payment charges. He was very much adamant and rude while saying that I had not called up your customer care on 24th march and last call made by me was on 31st Jan’08. I told him that I am giving you the cheque no. which I am going to deposit today, you please reverse the charges as promised to me. Mr. Puran Singh was asking me very rudely again and again that why I haven’t made the payment despite of me explaining the reasons for the same several times. He told me that I will not do anything, and I will make sure that the late payment charges should not be reversed. And he also told me that Sir you have consumed very long time of mine and saying that dared to disconnect the call though I told him that I am recording this conversation.



I wish to inform you that I have the full recording of the abovementioned conversation on my mobile phone and I can produce the same anytime, anywhere; as and when required.



Immediately I called up again your customer care and I spoke to the supervisor Mr. Prashant Kapade but unfortunately your supervisor too was of not of any help and was not in a position to do anything or to take any action other than asking me to make the full payment.



WHY SHOULD I MAKE THE PAYMENT NOW?????????????????????????????????



Now I would like to ask few Q’s here:



Should I make the payment for being treated so rudely and in a pathetic manner despite of being patient and polite throughout the episode?
Is it my fault that on 24th March one of your executive gave me the false commitment and disconnected the call?
What can I do if your executive did not update the records after disconnecting the call on 24th March?
Who gave the rights to Mr. Puran Singh to speak so rudely with customers?
Is it ethical and official to drop the call in your customer care?
What action you are going to take against Mr. Puran Singh?
Who’s responsible for the wastage of my precious time and money spent for calling your customer care for so long hours?


Now I would like to inform you that I will not make the payment until an immediate action (with proof) is taken against Mr. Puran Singh and unless reversal of all the late payment charges which was promised to me is not done.



I promise if the needful will be done as above, I will make the entire outstanding payment immediately.



And any kind of delay in action or no action will result into the delay of the payment or no payment for which you will be solely responsible and I will not pay any late fee or interest levied after the due date.



Your kind reply is awaited.





Regards,



Gurugopal Singh

I have saving account (Account no. [protected], Supela Bhilai, Chhattisgarh)with Axis bank last 9 Months. since six months, it is deducting some amount as a service or Consolidated charge.
Just think, from 01/10/2007 to 31/03/08, bank deducted Rs. 3900 from account. I think this not fair.
if I mentioned less amount in my account, then how much money would be deduct. is there any rule, or as bank mood.
Really, I am very disappointed with this bank. need to close the account.

I had applied for a credit card from Axis Bank. The card was issued to me with the assurance that no joining fee and/or annual charges will be charged from me.
I made a transaction of approx. Rs. Two thousand and eight hundred thirty Rupees and fifty paise ( Rs. 2830.50/-). I paid Rs 2830.00 balance only 0.50/- But when I recieved my first statement I was surprised to discover that a sum of Rs. Four thousand and thirty rupees (Rs. 4030.50/-) was charged from me as the annual charges and joining fee. In spite of frequent telephonic complaints, the same was not waived off. Instead, late payment charges and interest has been applied. Now, my statement reflects an amount of Rs.two thousand thirteen and thirty nine paise( Rs. 2013.39).
I request the concerned authorities to kindly take immidiate and proper steps to look into the matter.

Name:- A Arun
Credit Card No.:- [protected]
Valid thru: 10/10

respected sir,
i have deposited a demand draft of axis bank(Bhagalpur branch, bihar) in my SBI burnpur branch(0049) on 20th feb, 08. but tillnow my money is not encashed. when i went to SBI branch they told me that we have reminded axis bank somany times but they are not entertaning our request.therefore its my kind request to you toplease give necessary attention on my problem.

Hi to all,

I am Abhinav Ajay and work for HCL Technologies. I would like to share my greivences with everyone who is not aware about the excellent level of the customer service which has been provided to me from a pathetic bank which is good for nothing. I would like to give a breif description of my problem with a useless organization i.e. "Axis Bank".

First of all, I have never applied for any credit-card from Axis bank & suddenly I received an SMS on my mobile number as a confirmation that my credit-catrd application has been approved and I will receive my card within few days. I tried to ring that number immediately but I could not get through.

After few days, I received a call from a courier company who wanted to confirm my residence address to deliver a packet from axis bank. I confirmed the address and could not ask anything from them regarding the same as I was in my office & was busy in doing some official work.

I opened that packet in the evening and found two cards from axis bank. One of the cards was under my name and other one was under my younger brother's name. I was little bit surprised to receive these two cards from axis bank as I had never applied for any credit card from them. I contacted them to get the proper confirmation and they told me that they did receive my application form and that's why these cards were sent to me. I also told them that nobody has done any sort of verification before the approval of my card application.

I took it lightly and thought that there is no harm to have a credit card from axis bank as I was already using so many cards from various banks. However, the first problem got start when I did not receive my card statement for the first three months. I contacted the customer service of axis bank once again to know the total outstanding and the reason for the non-delivery of my card statement.

I got amazed to know that I have been charged somewhere about Rs.3500 as a joining fee to have this card from axis bank. I explained the whole story to the customer service executive a number of times that I have been mis-led by axis bank as I was never told that there is a joining fee to have a credit-card from axis bank as no other bank charges anything for their credit card.

I have no problem to make a payment for whatever amount which I spent using this credit-card but I will not make this payment unless I receive an amended copy of my card statement with the correct charges.

I have raised this complaint so many times and spent a lot of money on the phone calls made to the customer service of axis bank because they have their customer service centre in Mumbai. Everytime, I was given an assurance of an amended card statement but got nowhere. Now, I am receiving threatning letters from an advocate of axis bank to pay the outstanding immediately which is rediculous. I was quite sure that axis bank can do such kind of appouling things since their past have not been too good to have faith on them. But, I just want to warn them that the time has been changed and everyone is aware about the laws & orders. I am going to file a case against them in "Cosumer Forum", if I don't receive any response from them and make sure that I will definitely make them realise about their excellent level of customer service in the court of law. My contact number is [protected].