Axis Bank Complaints & Reviews

**** *THIS LETTER HAS ALREADY BEEN FORWARDED TO AXIS BANK HIGHER AUTHORITY'S COMPLAINT DEPARTMENT*****
DATED: 07/08/2008
Sub: Complaint regarding fake notes and very insulting behaviour

Respected Sir,
This is reference to the very insulting behaviour for the side of AXIS BANK, Branch - 25B, Ashok Marg, Sikander Bagh Chauraha, Lucknow -226001. We do have our current account in your bank in the name of Eves Tours & Travels Private Limited (IATA Agent) A/c No. [protected] with the yearly transaction in crores and other recently opened accounts in your bank in the name of Royal Holidays and Travel Lines. We have make the withdrawl of Rs. 80, 000/- and the denominations of note given by the bank was 60 notes of thousand and 200 notes of hundred. And the same cash we have taken to the HDFC bank to get it deposited there, and there the cashier has found four fake notes of thousand (Rs. 4000/-) and has crossed all the notes with the marker, he has then asked us to wait aside till the time rest 56 notes are not completely verified by the cashier and they have also asked us to meet the higher authorities of the HDFC Bank regarding this matter and we were left with the very embracing position everybody there was looking at us.

Then we have ran to the AXIS Bank immediately regarding this matter and from there we have got a very stupid response from the regional manager present there Mr. Sushant Das when we have narrated him the whole incident and has shown him the fake notes given by the bank cashier, he simply replied that he can’t do any thing in this matter and please do talk to the cashier present there. The cashier there was some lady she said that she has given us the checked note but that was not so, she has simply counted the notes and handed over the notes to us and at last she completely denied that she has not given us those fake notes. We having good faith on the bank has simply counted the notes and went to HDFC bank to get it deposited there. The regional manager present in the AXIS Bank (Mr. Sushant Das) convinced us that it is regular activity with the bank and the client has to bear the same, he has given a very absurd answer that all these collection of fake notes is the gift from our neighbour by countries. And we have not got any satisfactory response from the manager. Due to your banking staff negligence today the counting was 4000/- but tomorrow it can be 40000/- also. Such response from the banking staff is simply making the bank to loose its goodwill n good faith and nothing else.

So, in this matter we just want you to take some severe action by making the arrangements of fake note detector in your bank branch office, so that this may not happen with our client in future who like to be attached with our bank for the life long and also we may not get insulted or have to feel embrace in front of anybody.
For Eves Tours & Travels (P) Ltd.
Gayatri Khanna
(Director)
Contact Details :- K.C. SINGH (Manager Accts. & Operations)
MOB. No. [protected]
EVES TOURS & TRAVELS PVT.LTD
Saran Chambers -1,
5 Park Road, Lucknow.
[protected] // 2237668 // 3013668

I do not got any bill statement from last 4 months . and any bill clarification . so i can't understood the bill for which bank charged to me. this is very discusting . the bill due date was send me on mobile by sms, before 1 day only from due date. is this service provided by bank ?



regards
SATISH BHOSALE

02.08.08

Dear Sir

Sub: Decline - Credit Card Application

Re: # 1460908 VISA GOLD CARD

With reference to above subject, I want to state facts as under,

1. AXISBANK credit card sales representative had made numerous calls to me to apply for AXIS BANK CREDIT CARD. He had collected all the required documents and satisfied himself by personally visiting our Residence & Office confirming addresses mentioned in Documents submitted for application.
2. No signature on Application form given by me
3. Provisional Application number was not given to me. Neither was I informed about application process & Decline Policy.
4. On 18.07.08 at 19.23 I received a SMS from AXISBANK stating “ Your Credit card application for Visa Gold Plus with ref # 1460908 has been declined. We hope to serve you in future”. Above referred number is inferred from this SMS.
5. To understand why the application was Declined, I called at AXISBANK call centre where I had spoken to attendant & subsequently with Mr. Mayur Joshi (FLOOR Supervisor). He explained me that, a letter stating reasons for rejections will be received by me within 20 days. TILL DATE I HAVEN’T received any correspondence from your Bank.

Now, as I am quite disturbed with this,

1. I request you to inform me the reasons for decline in detail and in writing and supporting evidence of the same to the extent possible.
2. Why decline policy are not communicated to us at time of application? Why the same is not available on your website. ?
3. What are the procedures followed when a decline takes place and what is the procedure followed to communicate it to applicant?
4. In event of not satisfied with the reasons mentioned by you, whom should I meet to discuss my grievance?

I request you to do the needful and extend your cooperation for above mentioned points.

Regards.


Rushikesh J Zatakia

i have accidentally locked my SBI debit card while withdrawing money from the AXIS bank atm, Uday Park, DDA market ob[protected] at 20:25. my record no. is 3801. my card no is[protected]. i went to AXIS bank, Hauz khas branch to submit my complaint. they told me that in these cases they destroyed the debit card. i contacted SBI, the concerned person told me, who have given them the authority to destroy customer's ATM Card. now i am helpless, i am in a big trouble, because my SBI account is in JORHAT A.A.U branch, assam and i stay in New Delhi.
please help me out.

Dear sir

This is to inform you that i have a EDC machine of AXIS bank ltd.
and a current account also. my c/a no. is [protected]
I made a transaction of rs. 7000.00 in AXIS EDC machine that time machine approved that transaction. Same day i closed the batch. But next day i found some short payment credited in my account it was 5831.00. I contact to bank immediately but there was no satisfactory reply from there side. I called there call center many times but they didnt do any thing. despite of many reminders and call they did not reply me and didnt credited my short payment to me. I called Mr. Raj Goswami Ms. Neetu Verma Ms meenakshi Mr. Vijay They assured me but didnt do any thing

with regards
VIPIN AGGRAWAL
c/a no. [protected]
EDC machine model Murit 8320
MID [protected]
TID 12312818

I HAVE NOT RECD THE CREDIT CARD FROM AXIS BANK, I HAD APPLIED 2 MONTHS BEFORE, IF IT IS REJECTED KINDLY PROIVDE BACK MY ALL DOCUMENT LIKE PAN CARD XEROX, RATION CARD XEROX, SALARY SLIP ETC. YOU HAVE NO RIGHTS TO KEEP THE DOCUMENTS WITH YOU IF APPLICATION IS REJECTED ...!!!

As ususal i also got a credit card against my sb account in Axis bank, which doesnt have a proper customer care call center, to get a customer care executive online is a full day task. few days before i got a call from Bajaj Alliance for some Insurance policy for this axis card holders, i agreed for the policy, from that date onwards amount is being credited to bajaj alliance from my credit card, i have not received any policy doccuments, nor i am getting proper informations about the same from Axis bank credit card department or from Bajaj Alliance inspite of lodging complaints on and off.

I really dont know how to go about it, dear frineds dont think of taking bajaj alliance policy tru axis bank or any other banks credit card.

Dear Sir,

i am having an axis bank card. no.[protected].i wanted to cancel the card so i called up them to cancel the card.they assured me but till now the card has not been cancelled and the total outstanding Bal.is 1212.40(incusive of All Late Payment Charges, Service Tax, Annual Fees).

Regarding this i had complained Several times(Reuest no.241283 on 6/5/8, and online request on 8/7/08 at 2.55 p.m)but it unsolved till date.Suddenly i received a letter from Credit Card Department that they will recover the amount from my Bank Accounts.

So pls help me what to do further?

It is regarding Less tailoring from Sec 17 ATM Branch in Gurgaon. I had withdrawal 25000 Rs on 03/07/08 11:15 from ATM ID :-S1AC05612 But only 24500 Rs has been withdrawal from ATM . I had approached to Security guard & he said it is due to less amount in ATM & he suggested me to approach nearest Branch in Gurgaon with Written Application .I had also noted down complaint in ATM complaint Register.

I had submitted the same written application to Gurgaon SCO-29, Sector-14, Near HUDA Office, Old Delhi-Gurgaon Road, Gurgaon Branch to Operation manager & Branch assured me that amount will be credited after 48hrs in my a/c But still nothing has been credited in my A/c .

HI I AM USING AXIS BANK CREDIT CARD FROM LAST FEB AT THE TIME APPLYING MY CREDIT CARD THEY TOLD ITS A LIFE TIME CREDIT CARD BUT IN A FIRST STATMENT THEY SEND A ANNUAL FEES AND JOINING FEE AND I MADE A COMPLAINT IN A CUSTOMER FOR MANY TIMES THEY TOLD THAT THE REVERSE THAT AMOUNT BUT STILL NOW THEY DID'T REVERSE THE AMOUNT THEY PUTING INTEREST FOR THAT AMOUNT SO THIS IS A BAD EXPERIENCE FOR ME WITH AXIS CREDIT CARDS
MY CARD NO IS [protected]

I had applied for a personal loan on 3rd of july 08. Axionfinancial people approched me and they initiated the process. They had promised me within 12th july i will get the loan amount deposited to my citibank account. As per thier promise everything went very smoothly and I got sanction letter on 8th July 08. (Approval No. Axis Bank/(LNPPG/LNPPD)/117253-AXION-07-180/RAC (location)07-08 July 8 2008).I submitted EMI cheque and security cheques upon recieving the sanction letter. Today is 19th July 2008 I still not recieved the loan amount.
If I call the executives of Axion Financial on [protected] Mr. Martin told me DD has been deposited to my account on 17th of July. Again I confirmed with citibank they confirmed me DD is not yet deposited. Again I called Axion Financial, Mrs. Gracia told me DD has been deposited on 16th of July itself. Again I called Axion Financial Mrs. Nancy told DD has been deposited to my account on 15th July 2008.!! If this is the case Where is the money?
I am not getting proper response from any one.

It was my mistake that I failed to pay the minimun due, I do admit that even though I have so many personal issues, but not a single reminder came from the Axis bank and of course they have freezed the salary account and then sent a mail that we are putting a lean on your account.

I approached the Bank they told that only thing I can do is to pay the whole money in a single mode then only the card will be activated.

Even after the whole due amount is payed, bank has withdrawn the money from the salary account which they have put a lean on and making N number of requests to customer care executives no action has been taken but they guaranteed me that my card is permanently blocked and will never get activated again. What I have to do to get my money back.

Dear Sirs,

This is Deepak from Bangalore . I restricted myself for a long time from writing this mail to you. But, when I didn't see any response and accountability from Axis Bank, I could no longer wait.

This all started sometime in March this year. I booked a flat in an apartment in Bangalore and was given the contact of Mr. Amit Sharma ([protected]) from Analytical Investments (for AXIS BANK) by the...

Hi,

I am working with Accenture Software Services in Bangalore.In Month of December i lost my Credit Card(13th Dec) but i came to know about it after some days.As soon as i came to know it is Lost i reported the Matter to AXIS Bank from where i got the Card.

By the Time i got the Card Blocked there were already some Transactions of 37k (Total) done on my Card.

They asked me to File a Complaint with the Police Station which i Did Immediately (I have Xeror of FIR as well)
and a Dispute Form.I completed all the Formalities and sent it to AXIS Bank Credit Card Fraud Department in Mumbai.

After that continuously for 6 months i was getting calls from their Collection Department to deposit the Amount.I used to tell them that i have already logged a complaint with police as well as with Bank.But i never got any calls from their Credit Card Fraud Department.

All of a sudden after 6 months Axis Bank Blocked my Salary Savings Account which i got from Company.Every month my salary goes there and they blocked the Account and have taken my 45k which was the Balance in my Account.Account Blocking date was 1st July '08

When i asked them they told me initially that they have only marked it as Lien but they are not going to take any amount from my Account.But after a week on 9th July '08 they took an Amount of 10, 686 from my Salary Account without asking for my authorisation.

AXIS Bank already knows that i have not done those transactions since they have already got some amount from their own Merchandisers(About 5k as per the Information i got from Bank).

Axis Bank is also going to get the Amount from Insurance Company as each Card is under the Insurance Cover but still they are not releasing my Hard Earned Money.

Because of this i have till now suffered Huge Depression as i am not at all used to this.

Kindly help me in fighting for my rights as i have done no wrongs.

Regards
Aman Tyagi

Note: I have Proofs of every documents like FIR & Dispute Forms & even Insurance Form which the Bank asked me to fill up.

respected axis bank credit card management.

i have received ref no 1200622 on[protected], but i have not received the card yet.
i have applied after u in hdfc bank and they sended me GOLD CARD WITHIN 30 DAYS WITH A LIMIT OF 1, 56, 000.I CANT UNDERSTAND WHY AXIS DOESN'T DID IT.THIS YEAR MY TAX DEDUCTIONS ARE 46, 000.
AND U R MAKING LOSS O[censored]R SELF BY NOT SENDING THE CARD.CONSUMERS HAVE LOTS OF MORE OPTIONS.
I REQUEST U I[censored] WILL NOT SEND THE CARD, I WANT MY DOCUMENTS BACK, BECAUSE I DON'T KNOW WHAT U WILL DO WITH MY DOCUMENTS.I WANT MY DOC'S BACK WITHIN 30 DAYS.
JAVID AHMAD KHAN
HMT MUSTAFABAD ZAINAKOOT SGR KASHMIR-1
[protected]
[protected].

Dear Sir,

This is with reference to letter received from M/s Axis Bank with respect to renewal of debit card which got expired on July 2008. The renewal request has been sent to me without seeking permission from me. While going through the finer points of the manual of renewal debit card usage guide, it is reflected that the tariff sheet for the same is as follows:

Issuance Fees : Rs.95.00
Annual Fee : Rs.100.00
Card Replacement Charges : Rs.100.00
Duplicate Pin : Rs.50.00

As the renewal of the card carries above mentioned charges, we have tried contacting their consumer lines in Mumbai and Delhi but to my utter dismay they have responded that you have to go to your respective branch for withdrawl of services. My Humble request is that since I had not requested for the above mentioned services, the bank should have sought my consent after clarifying the fee strucuture for renewal of card.

Here I would also like to highlight that my Father had gone to the Lajpat Nagar Branch of Axis Bank for discontinuation of the services, here to our dismay he was not entertained despite hte fact that all branches are core banking. They coldly told us to go to Connuaght Place for cancellation of charges other the same would be charged.

I have tried calling to the their customer care numbers but to my utter dismay have not get any help.

I ghereby appeal to the Consuemr Forum to take up the matter seriously with the Axis Bank and ensure that the service get discontinued and I am not charged any fees for the same as i had not requested renewal of card.

Thanking You.

Harmeet Singh Chopra

My name is Mital Barot. I am having an account with AXIS bank for more than 2 years now. The account no is : [protected]. The account is from Mumbai branch as earlier i was in Mumbai. Now since one and a half year I am in Ahmedabad. I had taken a loan from HSBC and had given my PDCs of AXIS bank, which comes for clearing on the 1st of every month. Now, this month that means for my July month's EMI, I deposited total of Rs.2500/- on 30th of June so that my cheque of Rs.2560/- can get cleared as there was already a balance of Rs.95/-.I was not able to go to the bank, so i sent my sister to deposit the cash. she deposited it but at that time the staff at the counter didn't inform her that there will be some charges of Rs.113/- for depositing the cash as it was an outstation account and bank gives one cash transaction in a quarter. Now, just because of that my cheque got bounced and bank charged me Rs.394/- for that. Again the same cheque came in for clearing on 9th of July and it got bounced again and again bank charged me Rs.394/- for that. Is it fair? its not at all my mistake. I was not informed about this rule of charges to be taken on depositing the cash. I met the manager at AXIS bank main branch, Law garden, Ahmedabad but he is saying that it is not possible to inform you at the time of transaction as we have 90% customers who are doing outstation transaction. Without my mistake why should I bare this loss of Rs.800/-? Its my hard earned money and I want some help in this.

My name is Jayendra PAdia. I am sales tax officer.
I had opened saving a/c in 2000. as a salary a/c my No. is [protected] almost since three years my balance remains more than Rs. one lakh Though I had not asked i was converted to priority A/c
following charges are found illegal and requested to reverse the entries
29-01-07 rs.841/ Maintainanece charge
31-03-08 Rs.100/ Consolidated charges
31-03-08 Rs.22 service tax
I hope that my complaint will be dealt properly and action will be taken soon.

I have booked the Credit card from Axis bank in the month of Arpil08, The person came at my office and i did fill the form. He promised that credit card will be delivered in 21 days and there are no join fee, no anual charges. He Promised that it is absoultly free.
In the month of May arroud 15th, I did called to customer care for card delivery and asked for the same then again one person promised 10 days for card delivery.
Now the Month is running July08, Still i have not recieved Credit Card, Even yesterday i recieved Creditcard statement, which is asking to pay 900 rs for Joining, anual Fee and services taxs.
I was very surprised and afraid, How to fight with Axis Bank now.

Dear Sir,
I have Axis bank credit Cared post 2 month.CARD No [protected] But i am not getting monthly bill statement last month and this month also.I was tell so many time in your Telephone Excutive, but still i am not getting my bill, my payment last date 15th of month.I will me pay the cash.So plz help me and send the bill in my mail ID as well as my communication address also.
My Address
CAMS
158 Rayala Towers
Room No 1 P&SS
Anna Salai,
Chennai 600002
Ph[protected]
[protected]