Axis Bank Complaints & Reviews

I have booked the Credit card from Axis bank in the month of Arpil08, The person came at my office and i did fill the form. He promised that credit card will be delivered in 21 days and there are no join fee, no anual charges. He Promised that it is absoultly free.
In the month of May arroud 15th, I did called to customer care for card delivery and asked for the same then again one person promised 10 days for card delivery.
Now the Month is running July08, Still i have not recieved Credit Card, Even yesterday i recieved Creditcard statement, which is asking to pay 900 rs for Joining, anual Fee and services taxs.
I was very surprised and afraid, How to fight with Axis Bank now.

Dear Sir,
I have Axis bank credit Cared post 2 month.CARD No [protected] But i am not getting monthly bill statement last month and this month also.I was tell so many time in your Telephone Excutive, but still i am not getting my bill, my payment last date 15th of month.I will me pay the cash.So plz help me and send the bill in my mail ID as well as my communication address also.
My Address
CAMS
158 Rayala Towers
Room No 1 P&SS
Anna Salai,
Chennai 600002
Ph[protected]
[protected]

I have Salary Account in Axis Bank Sangli Branch I have got all Kit related to my account with Debit Card but still i didnt get the PIN Number i have made reminder by written application on 21/05/08 though i didnt get the PIN Number

I have Axis Bank Account for the last three months. With the following particulars.

My Account No. [protected].

Name: M.RAMA KRISHNA RAO.

A few days back(On 16/06/08) 50000INR has transferrd to my acount through ICON. Some friend has taken that amount from me. Rs. 50, 000/-(Fifty Thousand rupees) has been transferred from my account on 02/07/08 with out my notice. When I was contacted to bank officials on today (07/07/08), they have declared that my account has frozen. How is this transaction was happened without my notice?

I am not receiving the statement on time due to that last time i miss one due date.I complain to call center but not getting any revert from your side.

My credit card number is [protected]

This is in reference to the Lifetime free Credit Card Scheme AXIS BANK offered me.
One fine morning a AXIS bank employee calls me and informs me about this Lifetime Free Credit Card Scheme wherein I’m eligible for a Gold Credit Card. He tells me that all the employees of EnCircle (my current employer) are eligible for this Credit Card Scheme. Then the next day, they turn up at my office and call me outside my office to give more information about their Scheme, thus hurting my production time. Although reluctant to proceed with the AXIS bank, some how he convinced me to proceed further with the application as it is Lifetime free. The Salesman told me that I’m eligible for the Gold Card and took all the required documents from me.
Then came the round of Nagging Phone calls for Verification from the AXIS bank CC team, and I replied the same honestly.
Today I got a SMS from them that my Silver credit card application has been denied, without any clarifications. Now have these guys gone crazy……first its not me who applied for this Credit Card, its they who offered me this Card, wasted my precious time, took my documents and then tell me that your application has been denied. Secondly they denied me a Silver credit Card, but according to them wasn’t I eligible for a Gold card? Third on what grounds have they denied me a Credit card. I have a pretty good credit history and also my monthly inflow is pretty good which forced their Salesman to tell me that I’m pretty easily eligible for a Gold Card.
I would advise others not to waste time with AXIS BANK in Credit Card matters as I have heard from my colleagues about similar complaints.

Respect Sir,
My credit card No.[protected] (AXIS BANK GOLD CARD) due to delay payment my card is blocked but after i made the payment but know also my card is blocked i give request letter but yet not unblocked please sir i agian requested my card in unlocked.

Thanking u Sir,

Your's faithfuly
(CHETAN KUMAR B A)

Hi,

I have used my card to recharge Oyester card online here in UK. But the transaction dint happen as i provided a wrong password. Still, 28.4 Pounds are debited from my account. when will the amount be credited back?

Thanks
Rakesh

Respected Sir/Madam,

This is Umashankar Sriram A, i had applied for a personal loan for Rs.1, 00, 000/- almost 10 days ago, when the bank executive called me she promised me that Axis bank is offering corporate loan for McAfee Employees and she also confirmed that after collecting all the documents they will be sanctioning the laon amount within 3 days of time, in the mean while the bank executive collected all the documents required for loan, all the verifications(Office and House) were cleared, and i got a confirmation call from Axis bank saying verification has been cleared and their executive will be coming to the my office and i need to submitt the cheque copies, i agreed the same, but i waited for a long time, their was not revert from them, so today i.e., 4th july 08, i called them back regarding the laon, the bank people said, my loan request has been declined for some official reason, i dont understand why these bank people took >10 days to confirm that my loan request has been declined, by the way i have submitted all the documents which bank required and my annual income is more than their requirement, i have met all the criteria, but even then they have rejected my request, i spoke to the executive, i was not able to get any information, later i spoke to the manager, he didnt give any proper reason for rejecting and he spoke very rudely with me, according to him i have to wait for another 3-4 days for knowing why my request has been rejected, this is way Axis bank is giving the customer service, i had very urgent requirement of money, i had got lot of calls from different bank regarding the personal loan in these 10 days of period, but i rejected all of those because i had applied in Axis bank, but these people had not given proper response to me, my sole request with the Axis bank is please dont cheat any of the customers and dont play with their requirements and emotions.

I am a customer of AXIS Bank for 1.5 years and I have received only once my bank statement. They show every thing on their site to lure customer but do not have any customer complain link. I have tried to resolve it by calling them but all my effort turn futile. My customer ID is[protected]

Dear P.J.Nayak/Mr.Oza/Mr. Swaminarayan,

Its being a long time since I am writing you but no one is responding form Bank Side and it clearly states that AXIS Bank has nothing to do with customer’s problems.
When a top people like you are not able to response on time I can assume the work culture of Bank. It may be possible that you are so busy and do not have time to respond such mails however I am sure that your PAs and subordinates have enough time to respond to my mail.

This lack luster behaviour of your customer service, Bank and your office forcing me to go to consumer court and media and I am telling you in writing that I will not pay any amount today onwards to Bank till I get the decision from court.
Please send me your mailing/post addresses so that I can ask my legal advisor to send you the notice.

I apologies for writing such mail however there is no choice left with me. As you dig deep into the matter you will come to know about my problems.

Thanks
Vivek
[protected]

________________________________________
From: Verma, Vivek
Sent: Thursday, July 03, 2008 10:32 AM
To: 'p.[protected]@axisbank.com'; 'rajendra.[protected]@axisbank.com'
Subject: Reminder No 2: - Why bank is not sedning loan documents to customers - making fool to customers.


Please see the mail below.
________________________________________
From: Verma, Vivek
Sent: Monday, June 30, 2008 2:35 PM
To: 'p.[protected]@axisbank.com'; 'rajendra.[protected]@axisbank.com'
Subject: Why bank is not sedning loan documents to customers - making fool to customers.

Dear Mr. Oza and Swaminarayan,

I would like to inform you that I have taken an Auto Loan (10.5 %) from your bank and taken the Vehicle Delivery on 16th May 2008. However today is 30th June 2008 and I am still waiting for the documents which bank has to sent me like schedule of payments and all relevant documents.
I have informed Bank quite a few times however there is no response. I am writing you to please intervene in this matter and instruct to send me the document kit.
I have received 2 calls from Bank/Customer care to verify my mailing address so that I will receive the same in 2 days however after 45 days I am still waiting for the kit to reach my place.

I do not know why there is a delay from Bank in sending the documents? Please check and do the needful.

Thanks
Vivek
[protected]

Dear All,

I was interested in taking home loan (construction of house for Rs. 5.5 Lakh) from AXIS bank and I applied for the same in your Delhi Branch. I preferred AXIS bank cause I am having Salary Account in AXIS bank, hoping it will be easy for me having loan from same bank.



I already deposited the necessary documents to bank.

Processing fees was also cleared from my bank on April23, 2008

After that on May19, 2008 I and my wife (Co Applicant) signed all the documents necessary for the Loan along with 12 No of cheques.

In another next week it was informed me that the construction was made on only first floor and no further construction is on going right now, so requested to start the construction for getting the loan.

Bank representative taken the Original Papers of house on 2nd week of June

BUILDING PLAN
PERMISSION LETTER FOR CONSTRUCTION
NO DUES CERTIFICATE
TRANSFER COPY FROM HUDA
REGISTRY OF PLOT
CONVEYANCE DEED
FULL OCCUPATION CERTIFICATE.


and the same was returned back on 29/06/2008 after one week saying that the originals was collected from Layer who will give me the check for loan which was sectioned on june19, 2008 vide Sr. No AXIS/08/HL/15030.

Now I started the construction and my construction was almost reached up to 2nd floor, still I haven’t received any loan amount from Bank, and on advice of Bank I already done most of the construction any how by arranging money from local sources.

Till today I was only getting assurance that it will be done in next week and so on this commitment was done from last 3 weeks.

So I request you to please look into the matter and please advise me clearly if it is not possible for you to give me the loan, so that I can forget my processing amount of Rs 5618 and in the mean time I can approach to any other bank for the same

Dear sir/madam
my self Dina Patel

I have a credit card since last 1 and 1/2 year.
i have account in your axis bank (surat branch gohddod road )and i had register for auto pay from net banking fro your card.

During feb'2008 i got bill amount rs 347.00 of credit card. i alreday paid yet i have to paid penalty. from your bank any lady was call me and told me that we will deduct amount in next bill. Still there is nothing clarification regarding this matter.

After that i alert and check net banking each 1st date after paid a bill is clear or not? again same matter happen today.
this time bill is 3101.00. now i m tired to communicate with your employee. i have credit card from your bank, i have account from bank. what's problem? i need not any extra facilities. but i need not any mess. i am your customer since last 9 years. but i feel now that i have close my credit card and account both. now i am really disappoint from your system and you.

following details are given regarding bill which fail from your site.
my account no is [protected] and my cell no is [protected]
id: amount date
[protected] 3101.00 30/06/2008
[protected] 347.00 29/02/2008

if any body can help...then please i request you clear this matter

Hi,

Recently one of the axis bank executive approached our company and marketed their product Axis Bank Meals Card. He said that the meals card can be used on-behalf of Sodexo Meals Coupon and he explained many advantages of the Axis Bank Meals card over the Sodexo meals coupon. He also insisted that this meals card can be used to purchase even a minimum amount of Rs.20.
But when i shopped in many of the retail stores, they all said that this card will be accepted only for the purchased above 150. (Even in Spencer's Daily, Mc Rennet, Pazhamudir Cholai, Grace Super Market)
They should properly intimate either all the retail stores to accept the card for the purchase of minimum amount like Rs.20 or so or else they should intimate the customers to whom they are marketing such as this card can be used only for the purchase of above Rs.150 or 200.

Mr. Amit Kumar (Mobile no: - [protected]) comes to my office on date 4 June 2008. He offers me for credit card (life time free service charge). At same time I am fill up the form and submitted following documents to him.
1. Axis Bank Credit Card Application having No: - 4517357.
2. My last 3 Months Bank statement.
3. Photocopy of My Voter ID Card.
4. Photocopy of My PAN Card.
5. My passport size photo.

But still no verification and no response comes from Axis Bank.
5 Days before I also informed same to Mr. Amit Kumar, then he told to me he will inform to me. Today I call to Mr. Amit Kumar on his mobile number but he not picking phone.

Today i confirmed from Customer Care, According to him no application submitted on my Name.
So please escalate this issue to your seniors because of I am submitted Axis bank credit card Application before 1 month and still your representative not submitted my application.

If Axis Bank not interested for my Credit Card, then please return all above documents to me.



Thanks & Regards
Sangram Singh Poonia
Mobile No: - [protected]
Email Id: - sangram.[protected]@gmail.com

I have salaried saving account (A/C No: [protected] )with Axis bank last 5 Months. This month, it is deducting some amount as a service or Consolidated charge without any prior notice.
Just think, bank deducted Rs. 1000 plus service charge from account. I think this not fair.
if I mentioned less amount in my account, then how much money would be deduct. is there any rule, or as bank mood.
Really, I am very disappointed with this bank.
Account need to close.
They need to provide all the details before deduction.
Very bad bank.

Statement 15-4-08 to 14-05-08
Amount Due : 4507.20
Payment Made : 4100.00 4-6-08 before due date i.e. 5-6-08
Difference against o/s : 407.20

Since short payment made by me is rs 407.20 in such case any debit interest should be on difference amount i.e. 407.20 which was convey to Mr. Rakesh Gupta on 18/6/08 and he had said that he is booking my complaint under no 268259 and status of that can be verify after 7 days

I understand that there should be debit interest should be on balance amount
If I do not find reply for this complaint by next due of statement period 15-5-08 to 14-06-08 which is due on 5/7/08

Credit Card No.[protected] o[censored] Ramachandran. I have made the payment of May 2008 bill amounting to Rs 14738.37 rounded up by Rs 14739/- before due date by depositing the cheque in your Calicut YMCA Cross Road branch due to my LTC tour to Calcutta, Silguri, Gangtok during the week with family.

Today I have received the statement dated 20th June 2008 and it was found that an amount of Rs 250 charged as late fee as well as Rs 603.76 towards debit interest and Rs 30.90 and Rs 74.62 towards service tax on above payment.

You are requested to kindly waive off the above charges and the same may be accounted in the ensuing statement.

Regards

I applied for a personal loan in axis bank, the person from koramangala, bangalore branch assured the processing of application in 2 or 3 days but after taking 7 days and asking me a lot of documents subsequently, they informed my application is been denied.

Basing on their promise I committed to my father giving the money and finally we lost credit at our native place.

Bloody fools don't have any concern about the credibility of the customers.? Because they shouldn't commit the customer first to issue loan. I don't know whether we have any chance to take action against them for assuring a loan and not non-issuance of loan by making a lot of calls to my parents, neighbours and me when I am in the office busy.

I am very much disappionted.

Axis Bank
Posted:[protected] by Navneet Seth [send email]

I am Deepti Mehta, applied for Axis Bank Visa Silver Card one month back. I received my application reference number[protected] Verification is also over & result was ok but still I had not received it. The details are as under,

NAME: Deepti Mehta
address
28/113-114, IInd Floor, West Patel Nagar, New Delhi - 110008.
MOBILE NO.: [protected]