Axis Bank Complaints & Reviews

Hi,

I have used my card to recharge Oyester card online here in UK. But the transaction dint happen as i provided a wrong password. Still, 28.4 Pounds are debited from my account. when will the amount be credited back?

Thanks
Rakesh

Respected Sir/Madam,

This is Umashankar Sriram A, i had applied for a personal loan for Rs.1, 00, 000/- almost 10 days ago, when the bank executive called me she promised me that Axis bank is offering corporate loan for McAfee Employees and she also confirmed that after collecting all the documents they will be sanctioning the laon amount within 3 days of time, in the mean while the bank executive collected all the documents required for loan, all the verifications(Office and House) were cleared, and i got a confirmation call from Axis bank saying verification has been cleared and their executive will be coming to the my office and i need to submitt the cheque copies, i agreed the same, but i waited for a long time, their was not revert from them, so today i.e., 4th july 08, i called them back regarding the laon, the bank people said, my loan request has been declined for some official reason, i dont understand why these bank people took >10 days to confirm that my loan request has been declined, by the way i have submitted all the documents which bank required and my annual income is more than their requirement, i have met all the criteria, but even then they have rejected my request, i spoke to the executive, i was not able to get any information, later i spoke to the manager, he didnt give any proper reason for rejecting and he spoke very rudely with me, according to him i have to wait for another 3-4 days for knowing why my request has been rejected, this is way Axis bank is giving the customer service, i had very urgent requirement of money, i had got lot of calls from different bank regarding the personal loan in these 10 days of period, but i rejected all of those because i had applied in Axis bank, but these people had not given proper response to me, my sole request with the Axis bank is please dont cheat any of the customers and dont play with their requirements and emotions.

I am a customer of AXIS Bank for 1.5 years and I have received only once my bank statement. They show every thing on their site to lure customer but do not have any customer complain link. I have tried to resolve it by calling them but all my effort turn futile. My customer ID is[protected]

Dear P.J.Nayak/Mr.Oza/Mr. Swaminarayan,

Its being a long time since I am writing you but no one is responding form Bank Side and it clearly states that AXIS Bank has nothing to do with customer’s problems.
When a top people like you are not able to response on time I can assume the work culture of Bank. It may be possible that you are so busy and do not have time to respond such mails however I am sure that your PAs and subordinates have enough time to respond to my mail.

This lack luster behaviour of your customer service, Bank and your office forcing me to go to consumer court and media and I am telling you in writing that I will not pay any amount today onwards to Bank till I get the decision from court.
Please send me your mailing/post addresses so that I can ask my legal advisor to send you the notice.

I apologies for writing such mail however there is no choice left with me. As you dig deep into the matter you will come to know about my problems.

Thanks
Vivek
[protected]

________________________________________
From: Verma, Vivek
Sent: Thursday, July 03, 2008 10:32 AM
To: 'p.[protected]@axisbank.com'; 'rajendra.[protected]@axisbank.com'
Subject: Reminder No 2: - Why bank is not sedning loan documents to customers - making fool to customers.


Please see the mail below.
________________________________________
From: Verma, Vivek
Sent: Monday, June 30, 2008 2:35 PM
To: 'p.[protected]@axisbank.com'; 'rajendra.[protected]@axisbank.com'
Subject: Why bank is not sedning loan documents to customers - making fool to customers.

Dear Mr. Oza and Swaminarayan,

I would like to inform you that I have taken an Auto Loan (10.5 %) from your bank and taken the Vehicle Delivery on 16th May 2008. However today is 30th June 2008 and I am still waiting for the documents which bank has to sent me like schedule of payments and all relevant documents.
I have informed Bank quite a few times however there is no response. I am writing you to please intervene in this matter and instruct to send me the document kit.
I have received 2 calls from Bank/Customer care to verify my mailing address so that I will receive the same in 2 days however after 45 days I am still waiting for the kit to reach my place.

I do not know why there is a delay from Bank in sending the documents? Please check and do the needful.

Thanks
Vivek
[protected]

Dear All,

I was interested in taking home loan (construction of house for Rs. 5.5 Lakh) from AXIS bank and I applied for the same in your Delhi Branch. I preferred AXIS bank cause I am having Salary Account in AXIS bank, hoping it will be easy for me having loan from same bank.



I already deposited the necessary documents to bank.

Processing fees was also cleared from my bank on April23, 2008

After that on May19, 2008 I and my wife (Co Applicant) signed all the documents necessary for the Loan along with 12 No of cheques.

In another next week it was informed me that the construction was made on only first floor and no further construction is on going right now, so requested to start the construction for getting the loan.

Bank representative taken the Original Papers of house on 2nd week of June

BUILDING PLAN
PERMISSION LETTER FOR CONSTRUCTION
NO DUES CERTIFICATE
TRANSFER COPY FROM HUDA
REGISTRY OF PLOT
CONVEYANCE DEED
FULL OCCUPATION CERTIFICATE.


and the same was returned back on 29/06/2008 after one week saying that the originals was collected from Layer who will give me the check for loan which was sectioned on june19, 2008 vide Sr. No AXIS/08/HL/15030.

Now I started the construction and my construction was almost reached up to 2nd floor, still I haven’t received any loan amount from Bank, and on advice of Bank I already done most of the construction any how by arranging money from local sources.

Till today I was only getting assurance that it will be done in next week and so on this commitment was done from last 3 weeks.

So I request you to please look into the matter and please advise me clearly if it is not possible for you to give me the loan, so that I can forget my processing amount of Rs 5618 and in the mean time I can approach to any other bank for the same

Dear sir/madam
my self Dina Patel

I have a credit card since last 1 and 1/2 year.
i have account in your axis bank (surat branch gohddod road )and i had register for auto pay from net banking fro your card.

During feb'2008 i got bill amount rs 347.00 of credit card. i alreday paid yet i have to paid penalty. from your bank any lady was call me and told me that we will deduct amount in next bill. Still there is nothing clarification regarding this matter.

After that i alert and check net banking each 1st date after paid a bill is clear or not? again same matter happen today.
this time bill is 3101.00. now i m tired to communicate with your employee. i have credit card from your bank, i have account from bank. what's problem? i need not any extra facilities. but i need not any mess. i am your customer since last 9 years. but i feel now that i have close my credit card and account both. now i am really disappoint from your system and you.

following details are given regarding bill which fail from your site.
my account no is [protected] and my cell no is [protected]
id: amount date
[protected] 3101.00 30/06/2008
[protected] 347.00 29/02/2008

if any body can help...then please i request you clear this matter

Hi,

Recently one of the axis bank executive approached our company and marketed their product Axis Bank Meals Card. He said that the meals card can be used on-behalf of Sodexo Meals Coupon and he explained many advantages of the Axis Bank Meals card over the Sodexo meals coupon. He also insisted that this meals card can be used to purchase even a minimum amount of Rs.20.
But when i shopped in many of the retail stores, they all said that this card will be accepted only for the purchased above 150. (Even in Spencer's Daily, Mc Rennet, Pazhamudir Cholai, Grace Super Market)
They should properly intimate either all the retail stores to accept the card for the purchase of minimum amount like Rs.20 or so or else they should intimate the customers to whom they are marketing such as this card can be used only for the purchase of above Rs.150 or 200.

Mr. Amit Kumar (Mobile no: - [protected]) comes to my office on date 4 June 2008. He offers me for credit card (life time free service charge). At same time I am fill up the form and submitted following documents to him.
1. Axis Bank Credit Card Application having No: - 4517357.
2. My last 3 Months Bank statement.
3. Photocopy of My Voter ID Card.
4. Photocopy of My PAN Card.
5. My passport size photo.

But still no verification and no response comes from Axis Bank.
5 Days before I also informed same to Mr. Amit Kumar, then he told to me he will inform to me. Today I call to Mr. Amit Kumar on his mobile number but he not picking phone.

Today i confirmed from Customer Care, According to him no application submitted on my Name.
So please escalate this issue to your seniors because of I am submitted Axis bank credit card Application before 1 month and still your representative not submitted my application.

If Axis Bank not interested for my Credit Card, then please return all above documents to me.



Thanks & Regards
Sangram Singh Poonia
Mobile No: - [protected]
Email Id: - sangram.[protected]@gmail.com

I have salaried saving account (A/C No: [protected] )with Axis bank last 5 Months. This month, it is deducting some amount as a service or Consolidated charge without any prior notice.
Just think, bank deducted Rs. 1000 plus service charge from account. I think this not fair.
if I mentioned less amount in my account, then how much money would be deduct. is there any rule, or as bank mood.
Really, I am very disappointed with this bank.
Account need to close.
They need to provide all the details before deduction.
Very bad bank.

Statement 15-4-08 to 14-05-08
Amount Due : 4507.20
Payment Made : 4100.00 4-6-08 before due date i.e. 5-6-08
Difference against o/s : 407.20

Since short payment made by me is rs 407.20 in such case any debit interest should be on difference amount i.e. 407.20 which was convey to Mr. Rakesh Gupta on 18/6/08 and he had said that he is booking my complaint under no 268259 and status of that can be verify...

Credit Card No.[protected] o[censored] Ramachandran. I have made the payment of May 2008 bill amounting to Rs 14738.37 rounded up by Rs 14739/- before due date by depositing the cheque in your Calicut YMCA Cross Road branch due to my LTC tour to Calcutta, Silguri, Gangtok during the week with family.

Today I have received the statement dated 20th June 2008 and it was found that an amount of Rs 250 charged as late fee as well as Rs 603.76 towards debit interest and Rs 30.90 and Rs 74.62 towards service tax on above payment.

You are requested to kindly waive off the above charges and the same may be accounted in the ensuing statement.

Regards

I applied for a personal loan in axis bank, the person from koramangala, bangalore branch assured the processing of application in 2 or 3 days but after taking 7 days and asking me a lot of documents subsequently, they informed my application is been denied.

Basing on their promise I committed to my father giving the money and finally we lost credit at our native place.

Bloody fools don't have any concern about the credibility of the customers.? Because they shouldn't commit the customer first to issue loan. I don't know whether we have any chance to take action against them for assuring a loan and not non-issuance of loan by making a lot of calls to my parents, neighbours and me when I am in the office busy.

I am very much disappionted.

Axis Bank
Posted:[protected] by Navneet Seth [send email]

I am Deepti Mehta, applied for Axis Bank Visa Silver Card one month back. I received my application reference number[protected] Verification is also over & result was ok but still I had not received it. The details are as under,

NAME: Deepti Mehta
address
28/113-114, IInd Floor, West Patel Nagar, New Delhi - 110008.
MOBILE NO.: [protected]

Dear Sir/Madam,

It is just for your kind information that I have given an AXIS Bank A/c cheque (No. 21932) to “Thomas Cook (INDIA) Ltd.” at Sector-18, Noida branch to transferred Rs 40000/- to my brother in UK.

But, the ICICI Bank (Thomas Cook’s Bank) has sent a mail to Thomas Cook representative that this cheque (21932) has been returned unpaid due to “MUTILATION NOT GUARANTEED” (I have also had this mail with me for future verification). Because, AXIS Bank canceled this cheque so in that circumstances Thomas Cook has requested to me to provide a new cheque and as per their request I have provided a new cheque (No. 21934) to them.

However, ICICI and AXIS Bank has never returned that mutilation cheque (No. 21932) back to anyone neither to Thomos Cook nor to me and also cleared that cheque without given any information. Because, my first cheque (No. 21932) already been cleared by the AXIS Bank and my account does not have sufficient amount of money, so when Thomas Cook has deposited my second cheque for clearance then it is quite obvious to got my second cheque bounced.

This miscommunication/mistake has caused me Rs. 394 as a penalty. So, I would like to request you to take some necessary action against the culprit (either it is Thomos Cook or ICICI Bank or AXIS Bank) and make an effort to refund my penalty amount.

I have also discussed this matter with my AXIS Bank and Thomas Cook but they were refused to accept any kind of mistake and blaming to each other.

My main concerns are,

(i) When the AXIS Bank already rejects my first cheque (No. 21932) in first instance then why they cleared the same cheque later on without giving any information.
(ii) When my first cheque has been cleared by the AXIS Bank then why ICICI Bank has not been communicated this to the Thomas Cook.

Please look into the matter and reply with a positive solution.

Thanks & Regards,
Meenakshi Dhoundiyal
Saving Account Number: [protected]
Mobil: [protected]

i lost my axis bank debit card. How to get new card with the same account namber? please give information
form Hyderabad.

AS THEY ARE CHARGING AMOUNT ON THEIR OWN WISH AND WHEN TRIED TO CONTAACT THEM CONCERN PERSON WAS UNAVLBL.

Dear Sir

On line payment of a LIC premium Rs 1219.00 has been made by
me on 15-6-08. But During Checking of my statement on 16-6-08 it came to my notice that the said amount debited twice from my AXIS BANK SB Ac No- [protected].In this Circumstances I need necessary advice from your end to overcome the situation

The following transaction particulars mention below for your ready reff.

Thank you for carrying out e-Payment funds transfer.
Payment Id : 4592602
Payee Name : LIC of India (Bill Desk)
Payment Date :[protected]:08 PM
Debit Account Number : [protected]
Txn Amount : 1219.2
Txn Status : Success
Txn Remarks : PRN1:, PRN2:, PRN3:

Thank you for carrying out e-Payment funds transfer.
Payment Id : 4592573
Payee Name : LIC of India (Bill Desk)
Payment Date :[protected]:00 PM
Debit Account Number : [protected]
Txn Amount : 1219.2
Txn Status : Success
Txn Remarks : PRN1:, PRN2:, PRN3:

With regards
Debasis Chakrabarty
Axis Bank SB Account No - [protected]

I HAVE NOT BEEN RECIEVED ANY BILL OF MY CREDIT CARD AND MY EARLIER ADDRESS WAS INT RECORDS PUNE -40 BUT NOW I AM POSTED IN NEW DELHI AND MY ADDRESS IS AS UNDER :-

NK (CLK) SANJAY SINGH
HQ INT & FS GP/MI-25
SENA BHAWAN
DHQ PO NEW DELHI -11

YOU ARE REQUESTED TO MAKE FURTHER CORRESPONDENCE ON MY NEW ADDRESS AND FORWARD BILLS ACCORDINGLY ON MY E-MAIL ADDRESS FOR MY INFORMATION.

MOBILE NO - [protected]

Sir/ Madam,

I, Anand Venugopal, have not recieved the statements of my credit card bearing number - [protected].

I have brought this subject to the Axis Bank Customer Care, but unfortunately, I was given a false promise that it'ld be taken care of and the statements would be sent to my mail id.

I'ld like to bring this to the notice of the authorities

Sincerely,
Anand Venugopal,
[protected]@gmail.com

I have taken home loan from AXIS Bank in Nov 2006 and have provided 36 PDCs of ICICI Bank. For the month of February I got message from ICICI Bank that my cheque has been bounced due to insufficient funds. I have provided AXIS Bank my bank account details that at the time of submission of the cheque there was more than enough amount due against EMI.
I have also asked both the Banks (AXIS & ICICI) to provide me copy of bounced cheque but none of them has provided me that. Instead I am getting calls from AXIS bank executives again and again for payment of Feb month EMI and everytime I have to told them that I need copy of my bounced cheque.
What should I do now? Should I file a case against both banks?