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Bajaj Allianz General Insurance — Not received policy copy

I purchased a motor insurance policy from Bajaj Allianz through customer care. They did sent me online copy of the same but unfortunately few najor details such as car reg. number, address was wrong. I asked them to rectify the same and the soft as well as hard copy of the policy.
But it has been more than 1 week and my old policy has already expired still no body has bothered to contact or at least reply to my query.
I have dropped many emails to them (mail chain is appended below) called customer care a lot times but no one picks up the call. I have tried waiting for 20-30 mins on call but no one picks the call. So now I have paid them money but they are not issuing me my policy nor they are contacting me.
Please let me know what should be my next course of action or should I approach district consumer court?

Thanks,
Nivesh Tripathi
[protected]

Ongoing mail chain with Bajaj Allianz (I have marked * in details for privacy purpose on forum):


----- Forwarded Message -----
From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>; "makarand.[protected]@bajajallianz.co.in" <makarand.[protected]@bajajallianz.co.in>; "rita.[protected]@bajajallianz.co.in" <rita.[protected]@bajajallianz.co.in>
Sent: Saturday, 20 April 2013 5:00 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi All,

It is like a one way communication with you guys. I just keep mailing and no one reverts back!!!
I tried your customer service toll free numbers but looks like it takes ages to talk to any executive. When it was about making me your customer, you guys were impressive but seems you don't understand value of existing customer. I have been waiting for my rectified document since 16th of April but to no results.
Not sure if your escalation matrix is even valid as none from different matrix level such as Jabeen, Makarand or Rita are pro-actively following the same. Are these escalation ids just a wrapper around customercare id???
Anyways I have attached my vehicle RC copy as well, I will wait for some miracle till Monday and then check out further course of action.

Thanks,
Nivesh Tripathi
[protected]

PS: It seems like I am not the only one suffering. It is my bad that I am checking these stuff after taking policy from you.
http://www.consumercourt.in/car-insurance/99904-complaint-against-bajaj-allianz....

From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>; "makarand.[protected]@bajajallianz.co.in" <makarand.[protected]@bajajallianz.co.in>
Sent: Thursday, 18 April 2013 8:37 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi All,

I have not heard anything back from you guys.
Please do the needful as soon as possible as my old policy is about to expire today.
It would be good if you can arrange a call back for the same.

Thanks,
Nivesh
[protected]

From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>
Sent: Wednesday, 17 April 2013 9:00 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi Suresh,

I don't understand why you need RC copy and Address Proof. All the details are already mentioned below.
During the time of booking it through tele-agent I never produced any documents why introduce a overhead for the same now.
Please do the needful in a easy manner.
Moreover mailing Address Proof for can't be provided as it is my organization's address and we don't have policy give undertakings for employees.

Thanks,
Nivesh
From: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 April 2013 11:59 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Dear Sir,

In reference to your below appended email, your query has been registered with us.
We would like to inform you that, kindly provide the scan copy of RC and Address proof so that we have make the correction as per your request.

For any clarifications or assistance, please feel free to contact us.

Thanks and Warm Regards,

Suresh G.

Customer Focus Unit,
Now you can also chat with us online on the link

http://web7.bajajallianzonline.co.in/BagicChat/discuss/discuss10mid.jsp?cust=CC&...

Toll Free Numbers:[protected]/[protected]
Email id: [protected]@bajajallianz.co.in
Face book Id: www.facebook.com/jiyobefikar

In case you are not satisfied by our response; you may kindly escalate according to escalation matrix.

Level 1- jabeen.[protected]@bajajallianz.co.in
Level 2 rita.[protected]@bajajallianz.co.in

Thank you for reaching the Customer Focus Unit of Bajaj Allianz Life Insurance
Assuring you the best of our services.
________________________________________________________________________________...
From : [protected]@yahoo.co.in
Send : 16-APR-2013 10:05:27 PM
To : Online Bagic/Others/Pune_HO/Allianz-IN; Websales/HO DM/DM/General
Cc : Customercare/CFU/Pune HO/Bajaj Allianz
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741


Hi Team,

Various information has been wrongly mentioned on the policy.
Please find correct information (only those where I saw discrepancy):

Policy Address:
****

Mailing Address:
****
Vehical Reg Number:
****

Please rectify the same and resend the document on Mail as well hard copy.

Thanks,
Niesh Tripathi
[protected]
Complaint comments  14 Comments     Updated: Share0Tweet0

Comments

Bajaj Allianz General Insurance — Not Recieved my Car Insurance

Hi
I am siddhartha , i have applied for car insurance on 22nd of oct,2007.But i have not recieved the insurance copy and My insurance has expired on 8th of dec,2007.I have called the insurance company and they told me that i will recieve it in 2 days but i have not recieved.and no body is now recieving my call and tell me contact Customer Care.Today i was checked by the traffic CO and he left me because of Coverletter which i have.But coverletter is also for a month time and it has also expired.
Please do let me know what should i do.I am very fed up of this.Please give me the solution.

Thanks


Siddhartha Gupta

Bajaj Allianz — motor insurance not yet recvd.

I made my insurance on 24/12/07 but till 21/01/08 not yet recvd my policy paper even after continous followup on daily basis.
The worst company in any type of insurance
Sir,
I Have applied my Vehicle Insurance in ur company. Before 3days. Still i have no Response. Pls Contact soon as posible. Today is last date for my policy.
Sub:Claim for burned & damaged motor bike

Respected Sir,

This is to bring to your notice that my claim number is OC[protected]-00000439 and policy number is OG[protected]-00013963.I had purchased a mototr bike on 19-10-07 for my brother.The motor cycle was burnt due to reasons unkown on 9-5-08in the night .The neighbours woke up my brother to inform him of the fire.In the mean time the neighbours did try to control the fire by throwing some water with the help of the buckets and fortunatelly they were able to controle the fire.The PCR was informed and we got a DD entry from the IO MR.P.K.Sharma and submitted all the documents required by the surveyor MR.Rajat Dhingra.The bike has been destryoed due to the fire but MR.Dhingra has been compelling me to get the destroyed bike repaired.But I am not in favour of getting the bike repaired which has been completely destroyed (only the front tire has been saved from the fire), therefore, I requested MR.Dhingra to consider the bike under total loss.Keeping in mind any kind of accident or mishappening which might take place because o[censored]sing the damaged but repaired bike But, MR.Dhingra still persited on getting the bike repaired as accoding to him its a caluse in the policy.He asked us to meet his superior MR.Anil Rathi who was extremly rude in conversation and said that the destroyed bike dosen't fall in the category of total loss and he very rudly told us to get the claim from anywhwere(consumer court), as he refused to cooperate with us.

The bike is with gautam Motors since 10-5-08 and we are being charged Rs50/- per day as parking charge.I have recived a letter from MR.Anil Rathi which states that I must agree to get the bike repaired within an estimate of 22000/- within 7days else the company will cancel the claim for the destroyed bike.

I am a working woman with 6yrs old kid.My husband is also working and its really, difficult to go and meet the superiors of the company and the surveyor every second day.Its not possibble for me & my husband to avail leave from office to deal with the situation.I have already been harrased enough by MR.Dhingra and his superior MR.Anil Rathi who have not been cooperative at all.This incident has shaken my faith in the company.I had already invested 3lakhs in an insurance policy with BajaJ Allianze, but now I have little hope of getting any retrial benefits after 11yrsbecause I had to go through a situation within an year of puchasing this bike where the result has been zilch.

I would request you to kindly understand the gravity of the situation and consider the bike under total loss so that we can get proper benefit under the insaurance claim policy.

Thanks & Regards
Gwendlene

contact number:[protected]

general insurance — Policy & Endorsement not receive

This is to request u to kindly send my Policy & Endorsement at given address:-
Policy No- [protected]
Reg No- DL5CF1000
MAke - Honda City
Address- D-26 Ground Floor, East of KAilash ..New Delhi- 110065
Regards
Rajay Kapila
i made my insurance on 08/03/09 but till 23/03/09 not yet recvd my policy paper even after continous followup on daily basis.
Our vehicle (TN 20 U 4727)Qualis met with an accident in NH 5 on 5 may 2009, vehicle was damaged in both left hand side and as well as in front side, Surveyeor Mr.Chandrasekar gave the approval for front side only, after arguing a lot he accepted for the left side, and than he is not accepting for paying the 100% labour charges, as per legal terms insurance company has to pay, after arguing with Mr.chandra sekar and with Mr.gokul they do not accepted, after than they are not giving a any favorable reply from there side.
Many times we called in customer care centre in[protected]/[protected](req no1:34254508, req no2:34253075, req no3:[protected], req no4:[protected] but we did not got any reply from anybody.
Complaint reg no:oc[protected].
Still our vehicle was there in LANSON TOYOTA work shop in CHENNAI.
PLEASE DO SOME FAVOUR
thanks & regards,
cttrading co
chennai
As there is no contact information, please contact the nos below and we will be happy to help you.

Helpline Number
LIFE INSURANCE
Toll free numbers Standard STD rates apply
MTNL/BSNL[protected] Tel (+[protected]
Tata[protected] Fax (+[protected]
Bharti[protected] Email [protected]@bajajallianz.co.in
Reliance[protected] SMS [protected]@56070

GENERAL INSURANCE
Toll free numbers Standard STD rates apply
Any Landline/Mobile[protected] Tel (+[protected]
MTNL/BSNL[protected] Fax (+[protected]
Bharti[protected] Email [protected]@bajajallianz.co.in
As there is no contact information, please contact the nos below and we will be happy to help you.

Helpline Number
LIFE INSURANCE
Toll free numbers Standard STD rates apply
MTNL/BSNL[protected] Tel (+[protected]
Tata[protected] Fax (+[protected]
Bharti[protected] Email [protected]@bajajallianz.co.in
Reliance[protected]
GENERAL INSURANCE
Toll free numbers Standard STD rates apply
Any Landline/Mobile[protected] Tel (+[protected]
MTNL/BSNL[protected] Fax (+[protected]
Bharti[protected] Email [protected]@bajajallianz.co.in

Bajaj Allianz General Insurance — Allot Insurance Claim

Nivedan Hai ki meri gadi jo ki tata safari 2009 modal bajaj allianze ganral insurance se uska insurance hai. jo ki humri gadi ka acident ho gaya tha hum ne Company Bajaj Allianze Ganral Insurance company main genrate kaya tha. wanha se hume supervior appoint kiya gaya tha. survyar or company ke empliyee ne mujh se 20000 Rs ki Maang ki Mare mana kerne per unhone mera pura cliam rok diya. atha : apse nivedan hai, ke aap mari madad kerne ki kripa karein……. tatha company per uchit karyabahi kerne ki kripa keren .

Thank You

general insurance — Not Received the Policy

I renewed my old policy with Bajaj Allianz Limited, but they have not renewed my policy nor do they provide any status. Its been more than a month and the company is very irresponsible. Most of my phone bills are of Bajaj Insurance company. Its very pathetic to see that the company before renewal keeps following up with the customer and after it gets the money they misbehave with the customer by not answering the phones nor respond on time or cut the phones.

Kindly, look into this matter.
Dear Customer,

Kindly send us your contact details & policy number on help.[protected]@bajajallianz.com & allow us some time to look into it and get back to you at the earliest.

Regards,
Bajaj Allianz Customer Care
Dear Mr Tripathi,

We sincerely regret the inconvenience caused. We have noted your policy details that you have mentioned and currently looking into why you have not received your policy documents yet. We shall connect with you soon to address the same.


Sincerely,
Bajaj Allianz
General Insurance
Dear Team

I have sent almost L10 Emails but last 9 days i have received same text as below, please provide the correct statement/solution to do the correction, already i said it's my mistake While doing the renewal bike number I have wrongly updated .i have attached all document which you need RC copy and New insurance .

reference to your e-mail, your request has been already registered with us under issue no:58375718
'Kindly accept our sincere apology for delay in replying and inconvenience caused to you.
We are examining the matter on priority basis and would revert to you with the corrective action as soon as possible.
We request you to provide us some time so that we can resolve your request to your satisfaction "

Regards
Rotricks J
Cell:- [protected]
Mail : J.[protected]@gmail.com

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    Bajaj Allianz General Insurance - Not received policy copy