I am working as an Insurance Consultant with BJAZ Life Insurance Co Ltd for the last 8 years. I am giving excellant service to the Policy Holders (PH). For the past one year BJAZ has set up follow up department for policy Renewal Premiums (RP), though their service for the last about 6-7 years for even sending reneal notices to PH was not heard off when I personally had to use my Good understanding and followup for renewal premium collection.
Recently though I was personally following up with the PH for their RP, BJAZ has sent their representative to collect the premium cheques without issuing receipts for which I had to run about to collect and hand over Duplicate Receipts. For this BJAZ is charging Rs100/-, though I had not authorised to send their personnel for phoning PH and collection of RP which is against the policy of principle, illogiclal, unethical, immoral, ridiculous and atrocious. I can extend my argument logically to other aspects viz., like RUNNER CHARGES of Rs 100/- for collection of RP from the Insurance Consultant, BJAZ can collet approximately Rs300/-, Rs500/-, Rs800/-, Rs 500/- et el as charges towards Sales Manager, Branch Manager, Area/State Manager, Underwriter et el., which presently BJAZ is not doing, Know not what Policy Changes would be inducted in the subsequent years, thus depriving Insurance Consultant for his rightful Commission Payable as per the original Policy Schemes where Commission Payable is Pronounced.
Over the last one year I have sent repeated e-mails to them to the extent of addressing the CEO without any avail and presently to the Secretery to the BOARD OF DIRECTORS requesting to place the complaint before them. It appears nothing is brought to the notice of any higher ups.
Through this Consumer Complaints Forum is it possible to make BJAZ management to see reason.
i like to know about [protected].
plz..