[Resolved]  Bajaj Wall Fan — fan not working

Address:

Maharashtra

This is regarding my bajaj wall fan which I purchased 2 yrs ago.In the first week of FEB2010 the fan stopped working and the body behind the wings melted.I lodged the complain at the call centre and the technician came and said the body has no warranty so u need to change it and is chargeable.I paid the money and he got it fixed but then the wings did not fit in that body so he changed that but despite all this the fan did not work so he said it is the motor problem and he did the needful.The fan was within the warranty period.The complain no was 346960.Not even 12 days had passed that the fan again stopped.Still it was in warranty period but to get through the call centre was next to impossible for so many days.I called up the service centre JAY SERVICES but they told that i had to complain thru the call centre only which gave me a real tough time before i could get somebody on the lineand get my complain registered on 22nd March complain no was 356021. But all this took so much time and the warranty period ended on 15th march.This complain was finally attended yesterday 24 days later after calling up MR J C SINGH innumerable times.Now the technician says that warranty cover is over so nothing can be done.I agree to that but if the motor was changed on 28th feb then it was a new piece as the body and the wings had also been changed so how could it become faulty in 10 days time or the other thing is that the motor was faulty and was not changed when the fan was in the warranty period.I hope that my complain is attended properly and a replacement given for the same as early as possible.It has been very difficult for me to get my complain attended after calling up so many times taking out time from my busy schedule.At the end if this is the response that I get it is really disgusting and is not expected from a company as reputed as BAJAJ.


Dr Sucheta Kataria