Bharat Petroleum [BPCL] Complaints & Reviews

I am Vivekananda Ghorai residing at - SI/129, Gori Garden, Gouri Nagar, Kedargouri, Bhubaneswar - 2, and my Bharat Gas connection consumer no is 28866.
From the date 27th April' 2008 to till to day I am not able to book my gas through phone as point no 1 > from morning 6 .00 am to 9.00 am nobody is picking the phone (phone numbers- 2547189 &[protected]> Phone no 2547189 is always busy from 9.00 am to 6.00 pm 3> Phone no 2547239 is always rining but nobody is picking (may be dead) 4> most importantly the Emergency number (24 hours services) 2547189 is either busy or not responding for the entire 24 hours.
I am working in a private organisation and not able to go to the dealer point every time.
The Gas delivery is also a concern for us. we are getting normally after 15 days from the booking with at least 10 times follow up to the dealer where as the road site shops (vada walla, tea shops, etc) are using the same domestic gas cylinders regularly from the dealer with paying escess amount / brives.
Please help us

Hi,

I stay in Vaishali. I am serviced by Vishnu Jyoti Gas Service. It is very dissapointing and disheartening to notice that te cylinder that is given to us does not have the mentioned volume of LPG. Infact this problem has cropped up ever since the company has stopped consumers from directly taking gas from its godown. I have even offered the company to charge cartage from me and allow me to take the cylinder from the godown itself, but it seems that the dealer is intetnt on frauding and swindling the consumers. I feel that all this hollow talk about "Consumer is King' is just a mechanism to mislead people. I would request this forum to suggest me ways so as to get the correct volume of gas. The volume I pay for with my hard earned money.

THESE COMPLAINS POSTED ON www.ebharatgas.com in Talk to us menu but not received any kind of reply from authorised persons...
Complains sent to listed below mentioned persons:-

To:- [protected]@bharatpetroleum.in,
[protected]@bharatpetroleum.in,
[protected]@bharatpetroleum.in

CC:- [protected]@bharatpetroleum.in, , [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in

Dear distributor,

With referance to my earlier complain (Ref no:- 31583) and other two reminders (Referance no:-31880 ;32054) on www.ebharatgas.com i have not yet got any kind of solution from your side or your respected authority against Mangalam Gas agency located at Makarpura road, Vadodara-Gujarat.

My compalain is against non release of cylinder against LPG domestic cylinder in last week of february and yet agency has not delivered cylinder...Track this matter and do necessary action from your side...

Also abusing by agency staff during inquiry for cylinder status of delivery...Also they are ready to do slapping without any reason.

Regards,
Pravinbhai
[protected](M)

Respected Sir,
I have following few points for your humble consideration please.
1. I had submitted an application for taking new connection to M/s. Chitra Gas Agency, Sec 55, Noida (U.P.) on 08 april 2008.
2. I am a Government Servantg and not able to visit their office again and again for taking a new connection.
3. On account of this, they even after 23 days did not give any response to my application.
4. On visiting their office on 29 April 2008 about complaing about not giving new connection, the behaviour of agency staff was highly unparliamentary and objectionable.
5. They were not using proper words and even using vulgar words.
6. The staff and manager on duty refused me to giving me new connection while I had all the proper documents required
7. The base of refusal was only that I was not visiting their office again and again leaving the government duty.
8. Sir, Kindly look into the matter and take appropriate disciplinary actions in this respect against the agency so that another consumer would not have to face such harassments.
9. I am anticipating your positive reply within one week.

Dear Sir,
I am a consumer of Bharat Gas, consumer S-019805
I have book my LPG cylinder with agency Jagrti Gas Agency
Khandsa Road Gurgaon on dated[protected] booking no 431 through phone and several time also follow in phone but till now I cant received refilled cylinder please do the needful

Surender Singh
(Consumer No. S-019805)
H.No: 277/157 First Floor
New Shanti Nagar
Opp. Bari Wala Bagh Gurgaon (Haryana)
Mobil No: +91 [protected]

Sir,

We are having LPG connection from Bharat Petroleum through BALAJI GAS AGENCIES, ARASARADI, MADURAI. Now i have applied for an additional LPG CYLINDER but the Agency is demanding to purchase Kitchen items in their show room for Rs.1500/-, then only they will give ADDITIONAL LPG CYLINDER for us.

This is not right to compell the consumer to purchase for Rs.1500 just for booking an ADDITIONAL LPG CYLINDER.

Please guide me to set right this problem and enable me to get ADDITIONAL LPG CYLINDER FROM BHARAT PETROLEUM.

Company Name: BHARAT PETROLEUM
Dealer Name: BALAJI GAS AGENCY, ARASARADI, MADURAI
My Consumer Number: 61296

Regards

S. Charles Manickavasagam

The most poor service...lack o[censored]nderstanding customer care..not responding to the calls...

Dear Sir/ Mam,
I am a resident of saltlake Kolkata. my name is mayank sharma. my BHARAT GAS consumer card no. is 20013 at ur distributor in salt lake. i booked my gas on 31/03/08. and they did not deliver it.after that on 23/04/08 i have gone to them. they gave me a mobile number to call and after that i called this man he gave me delivery on 24th morning. and asked for 400 rupees.
where normal rate is 320 rs. its the clear case showing that ur distributor is indulged in black marketing. he is stocking gas cylinders to make shortage and taknig advantage of this situation by doing black.
I[censored] feel that as a responsible company bharat gas should take proper action regarding this then i think ur this site worth something.
thank you
mayank sharma
salt lake
kolkata
pin - 700091

Sir

After my marriage on 24-11-07 I shifted to 44 Shalimar Bagh, Ajmer Road Jaipur. I had contacted your LPG Gas Dealer MS Gulab Gas Agency, Shop No. 91-92, Guru Jambeshwar Nagar, Vaishali Nagar, Jaipur in month of December 07 and submitted documents as suggested by your company agency

1. Affadavit of having no gas connection of any company
2. Copy of Tenancy Agreemtn as Address Proof

I was assured by your agency that after site instection the connection shall be released. I contacted the above agency time and again for site inspection. I also requested for a prior information for instection as me and my wife are both working persons. Hence to make ourselves available for inspection.

After repeated requests and reminders, agency representative Mr HariOm came for inspection on 18th April 2008. He inspected the site and inquired for present gas cylinder. As we started newly married life, owing to delay from the gas agency, we had to borrow a cylinder from one of our relatives to prepare our daily meals. This was well explained to representative Mr HariOm. He okayed all requirements. After inspection when asked if formalities were completed he asked to visit his office next working day.

I would also mention here that on my visit the same week to gas agency for follow up I was forced by the front desk lady as well as one of her colleague with mustaches to purchase a hot gas plate from them mentioning that it was a compulsion from Bharat Gas or else connection shall be refused. I refused to accept this.

Today 18th April when I visited the gas agency to take the connection, I was surprised to see the findings of the inspecing person Mr HariOm that applicant is already having a gas connection and on these grounds my connection has been denied. Surprisingly when Mr hariOm saw me he ran away from agency. I slao talked to the lady representative at the agency. She was not having satisfactory reply. I also want to place on record that earlier when I visited agency I had been continously being compelled by front desk lady and her colleague to purchase a gas stove. I asked the gas agency to provide me in writing the refusal of the connection and she refused to provide same.

I also tried to contact the customer officer Mr kamlesh over his telephone number [protected]. But he was not having any time to listen to my plea and asked me to contact on monday or tuesday.

Sir this is clean direct case of harrasment of the consumer by the ganecy and company representatives.

1. I had been kept waiting for a connection for 4 months.
2. The maniulated information put in by Mr HariOm and his escaping from the scene at agency clearly identifies his malignant and corrupt desires.
3. The forcing of the front desk lady continously for purchasing a hot gas plate stove mentions her corrupt desires. I would like to place it in records that while my presence at agency on April 18th the same lady had forced another customer Mr Anandi Lal to purchase a gas stove and released his connection only after he agreed to purchase the stove.
4. Also on my presence Mr HariOm released another connection to a customer on name of his father with his own signatures. This metions the deeply rooted corruption in agency.
5. The denial of Mr kamlesh to hear customer plea is a very clear indication of the networked corrution in play with cooperation of Agency and the Bharat Gas Company.

Had I had any malignant intentions, I could have easily removed my cylinder during inspection and played the trick. But as a honest customer believing in Bharat Gas to understand the customer problem who is waiting for a connection since last 4 months, I never chose to play with the matter.


I would request you to please issue me a gas connction and resolve my harrasment at earliest.

Regards
Rajeev Purohit
44, Shalimar Bagh,
Ajmer road, jaipur
+[protected]

I am facing trouble from Bharat Gas here in HBR Layout. I had booked my cylinder a MONTH back, and since then have been reminding the agency continuously about the this. But they are indifferent to making a delivery to my place. I had shifted my connection from Vivek Nagar last month and this is the first time I am getting to encounter such behavior.

Address to the Agency:

201, 3rd Main Road
Next to CMR College
OMBR Layout
Banaswadi, Bangalore-560043

Sir,

I, Mr. Vishwas Anant Samant,
205, Tirupathi complex, Ram mandir road, Bhabali naka,
Borivali, mumbai.

I went to sunandan Ageny [ authorized agency for Bharat Gas], borivali (w) to book new gas connection. Ageny's representative told me to purchase gas stove or 10kg dawat rice + 1 kg tata tea if i want new connection.
This is kind of black marketing for new gas conenction. I request you to do needful and save interest of consumers.

Thanks,

vishwas samant
[protected]

I had booked my refill order on 20/3/2008. but still i had not got delivery for same, ...
Previously I had booked my refill order on 30/1/2008, which was delivered on 22/2/2008.
Is these a sign of non-capability of BPCL to provide service to satisfy it's customers. I am at BODELI, where I had taken new connection for HOME USE..
Is they are taking these much time for Industrial or Commercial Users also..
Is there any way to transfer my this connection to another Company..??????????

sir,
I have ordered for gas before 8 months from one of your agency named HI- POWER BHARAT GAS AGENCY (Distributor No.641767)
situated at MUNDUR, PALAKKAD, KERALA. They are not at all responding to our frequent complaints, please take action on this complaint, as no other customer has suffered much as me, and for the last EIGHT MONTHS... and still it is continuing...PLEASE DO THE NEEDFUL
M.RAVEENDRAN NAMBOODIRI
KATAMPAZHIPURAM (CUSTOMER NO.004051)

Please inform us what is the procedure for Changing of Name and Adress of Connection

Manav Enterprise in Frazer town( Bangalore )(Bharath Gas) is one of the worst gas ageny even encountered .They would never pick your call.
You book for a refill and you will be assured the same over a week. They would never refill as assured.And then you need to keep calling everyday (trying your luck as they never pick the receiver).If lucky you might get it after another 15 or 20 days (provided you call everyday ) ... Isnt this frustrating ...will govt do something abt this... everyday you would be assured about the refill which never happens...end of the day you just keep rising you BP ...

This is a complaint against one of Bharat Gas agency or maybe the company itself. I am one BIG ANGRY AND DISSATISFIED customer of Bharat Gas.

I wanted a new connection for my home and I visited SURYA GAS AGENCY in Ulhasnagar - 1, Dist. Thane, Maharashtra

There I was asked for Rs. 3700.00 for new connection which included a burner. I asked them to allot me only cylinder as I have one good quality sealed packed BRANDED PRESTIGE model burner with BILL and WARRANTY that I am willing to show. It was purchased from reputed store with ALL ORIGINAL tags and stamps.

I was refused to get it. THEY MADE IT COMPULSORY to get the burner while it was clearly written on the board there that customer is at a liberty to choose whether he needs a burner from us or not. After much bias, they said if I want to get the cylinder only then one of your representative will visit my home and check the burner and specifications. I agreed. At the same time the madam sitting there said, but we will surely refuse your merchandise because agency owner don't want to issue anyone a cylinder without burner.

Despite being frustrated, I agreed to spend extra money and get burner.

Now another issue, I was forced to take 2 packs of tea and 2 kg of rice with it and a cylinder trolley too.

NOW WHAT IS THIS?

I can't afford to have Rs.69/- per kg rice and that too 2 kg.

This added Rs. 375.00 to my account with connection. Details:

2 x 250gm Tea = Rs. 112.00
2 x 1kg rice = Rs. 138.00
1 x Trolley = Rs. 125.00

Now this has made me sick. I needed cylinder connection worth Rs. 1250.00 and had to pay Rs. 4000 in total for the things I DON'T NEED.

Now this is a request to you to look into it and act.
There was a lady sitting on managers chair.

Even their internet site's feedback form is not working.

One Big Dissatisfied Customer
SM

dear sir,
my coustomer id is 26150 at COOKLEEN gas agency.
city- Kolkata (W.Bengal). I have booking my cylinder
date-15.02.2008 and registered my booking order as 7592 but COOKLEEN gas agency does not
delivered the gas cylinder to me. i had several times rang them up for the same, but they replied as we have already received the cylinder. Where as they did not supplied the gas cylinder.More over after that COOKLEEN gas agency not willing to respose my phone calls or hang me up on phone line only. And fore me up to do a new booking for refill. now I'm helpless and did as they wish.
I think this kind of harrasment, callousness & rude behavior of bharatgas agent is not tolarable. I stongly protest against this kind of matter and need your intervention to resolve the matter.

YOURS
basanti das
bharat gas consumer id 26150
38A/3 M. C. Garden Road
Kolkata 700030
Ph. [protected]

We (consumer) are facing lots of problems several times with Bharat Gas Agency – SHRAVAN GAS SERVICES # 693, 7TH Main, CBI Road, R.T Nagar, Bangalore 560 032.

First of all they have 5 phone lines which is always busy so for booking we need to take one day office leave and go to them.

From past 2 years whenever we booked Cylinder they will say 10 days and we need to follow every alternate days and altogether it will be 45-50 days.

4 months back they asked me my passport and letter saying they can book the Cylinder after 21 days and delivery will be within 2 days but still no improvement on minimum days even now they says it will be 10+ days.

one more major problem is I have a strong thinking that the delivery boys guf[censored]p the deliveries because sometime Cylinder will go for 30 day and sometime time it is only 20 days same number of person at my residence and same type of food we make if it is 3-5 days then its ok but 10days …..

The service level and response by the agency staff is atrocious. They carry an attitude of who cares and do whatever you want. I am facing this kind of problems from past 2 years.

I request you to do the needful otherwise I need to take some other action.
Thanks.

Dear Sir,

i want to renew my gas book. yesterday i was went at dayal gas service in Hapur (ghaziabad), Utter Pradesh(a Gas Agency of bharat Gas) to renew the gas book. there employe was demand Rs. 225 for renew the gas book. when i was asked about the money then he told me that we are giving the gas tube but we have no need the gas tube cos recently we have changed our gas tube. Sir i m very much confused about it that why we pay for it whether we changed the gas tube recently.

Sir pl look in to the matter on urgent basis cos our gas book has been filled. Sir i m wating ur positive response & call also.

Thanks & regards

Kailash Chand Tyagi

My consumer no: 15035
Consumer's name : Alok Maheshwari
I am consumer of Bharat Petroleum. I had booked for a LPG cylinder on 01/03/2008. In this regard I have not yet received refill of the LPG cylinder till date. I had a talk with manager of Rapti Gas Service Opposite Inspection House Anand Bagh, Balrampur - 271201, Distributer Code (561873) But he has not redressed my complaint till date. Now whenver, I make a call, the staff simply answer we will give you very soon. Non-delivery of cylinder has put me and my family in great hardship and I have been put into a lot of mental harassment, because of the indifferent attitude and apathy. I request you to kindly take up this matter with appropriate authorities and redress my grievance.

Thanks and regards,
Alok Maheshwari
District Informatics Officer (NIC)
Balrampur