Bharat Petroleum [BPCL] Complaints & Reviews

i am Ajay singh kaintura my gas booking no is 3939 on the name of mr. Bachan singh.i am regularly facing problem of gas efficieny at my home due to bad service of MANVIR GAS AGENCY(CHAND BAGH).they told us that to come after 21 days after the gas delivery.after booking of gas,delivery is also very late that mean in delivering a gas they took almost 28-29 day,whereas we have 1+1 cylinders but at that time both the cylinders get empty,i would like to draw your attention that we took two cylinders for our convienience but all in vain.but in respect of that IOC providing good service to their consumers in our area.it my humble request to the concern officials to take some strict steps towards my problem.and also confirm us.
thanking you
ajay singh kaintura
date:[protected]

Hi Sir/Madam,
Now i am going to sift in NAIGAON mumbai. i am demanding for new connection
to your dealer of NAIGAON west. He was saying he will give me when i am purchge
gas stove from it. and he was demanding for whole conection 3800. why should
i buy gas stove from him. i am free to purchge it from any where the market.
He was telling its new Bharat Gas rule. then i say him just write on your pad paper
and give it to me, then he start abusing me. He misbehaving me also. what
shold we do. its after all your compny loss. so when u giving your delership
that time you have to warn them how to behave to your valuable coustomer.
i am looking for positive action from your side.
so as soon as possible solve this matter.

your's valuable customer
prabhakar kumar singh
[protected]
mumbai

A copy of the Original complaints awaiting for sending
To
The Territory Manager,
Bharat Petroleum Corporation Limited,
Kolkata -700001.
Grievance: Irregular and /or non-supply of Domestic Cooking Gas under the authority of Distributor “SHYAMA” (WBST no-SP/6917 Dt-20.06.1995), Bandel Station Road, GT Road Crossing, Dist- Hooghly, West Bengal, Pin-712123

Sir,
I’m the Customer/Consumer no-14152, to the authority of the
above Distributor. The length of the Customership/Consumership is since the year 2000.
I transferred my Cooking Gas Supplying Authority from Dhanbadto the above Authority, in 2008 with Double Cylinder Facility, on transfer of my Railway Service to Kolkata and starting to reside my own House at Sahebbagan East , Bandel , in the District of Hooghly, West Bengal-Pin-712123.
I’m a Senior Citizen, Retired from Railway Service in October 2004, depending only on an amount of Monthly Fixed Pension.
I ‘ve been inspired on reading the news in Daily Anandabazar Patrika (Bengali Version) on 22.02.2008 and have been encouraged to Produce the Incidents of the Similar Type existing (assumed from the facts that the Supply of Cooking Gas by the above authority at Bandel became not only irregular but UNCERTAIN, since one year last) supported with the following facts as below:-
(a) The supply frequency----
(A) Date of getting the Cyliner Empty (B) Date of accepting the requisite Bookng (C) Date of Supply (D) Days (C) - (A) (E) Days (C) -(B


(i) 14 days before reported the Cylinder Empty
08.01.2008 08.02.2008 45 *** 31 **

(ii) As above 05.12.2007 29.12.2007 38 *** 24 **

(iii) Do 27.10.2007 20.11.2007 38 *** 24 **

(iv) Do 26.09.2007 10.10.2007 *** 14

(v) Do 22.08.2007 28.08.2007 20 06
(vi) Do 26.07.2007 07.08.2007 26 12
(vii) Do 02.07.2007 11.07.2007 23 09
(viii) Do 06.06.2007 16.06.2007 24 10
(ix) Do 08.05.2007 19.05.2007 25 11
(x) Do 19.04.2007 24.04.2007 19 05
(xi) Do 09.03.2007 27.03.2007 32*** 18
(xii) Do 03.02.2007 21.02.2007 32 *** 18
(xiii) Do 22.12.2007 14.12.2007* 06 (-) 08
(xiv) Do 08...11.2006 25.11.2006 31 *** 17
(xi-v) Do 18.09.2006 02.11.2006 60 *** 44 **
(xvi) Do 21.08.2006 27.09.2006 50*** 36 **
*Wrong Entry by The delivery man named as Satya09.03.2007
** It is seen that the average consumption of a cylinder is the days from 24 to 26 days which in NORMAL for a family of five people including normal guest arrival.
*** It occurred almost at the time of apprehended increase of the tare by the Govt. and recently on the gossips and hearsay that
(a) The Distributor has no monitory capacity for the placement of Demand /booking timely ---on account of loosing his major Capital Money by investing to other source of earning the Floating Money,
(b) The Distributor is never allowed to have the Consumers speaking directly with him nor his e-mail address has been renewed to get available for reddressal of the Grievances,
(c) The Distributor worked hard in past as a owner of Van-Rickshaw and the License of the Dealership managed on the NAME of a HANDICAPPED one,
(d) The Distributor doing his social duty by supplying an amount to the local Hotel or Restaurant or for the vehicle owners or otherwise.
Now, whatever may be HE or HIS STATUS, you are requested to look into the matter and issue necessary Directives to the Distributor so that
(aa) The Distributor may be compelled to withdraw his VERBAL INSTRUCTION not allowing the Booking for fresh Cylinder within 14 days of being Empty,
(bb) The Distributor must accept the Booking for a fresh Cylinder as soon as gets it empty,
(cc) The Distributor can’t get authority to deny the fresh Booking at reasonable time-spell and
(dd)We, the domestic fixed earned people can get may get the supply to avoid the indebtness for purchasing the extra required amount GOOLS OR COKE and GUITHHA etc.

With Regards,
Yours Sincerely,
Sunil Kumar Biswas
Dated-28.01.2008, 278B Sahebbagan East (Manuspur), PO-Bandel, Dist-Hooghly, West Bengal, Pin-712123.Mobile-[protected], and E-mail: [protected]@yahoo.co.in and [protected]@gmail.com
Copy-The Distributor – E-mail: [protected]@vsnl.net (that got no acceptance).

I have booked my refill gas cylender through M/s Raj Gas Service, Jhokan Bag, Jhansi on 4/2/08 vide booking no. 42, but sorry to say that after 14 days & many reminder to above agency we have not received till date my refill.

Thanking you,

Ramesh Chandra Khare
Consumer No. RG006153
H.No. 2/1, Higan Katra
Jhansi.
Ph. 2449619

Dear sir my name is Gaurav Kumar,i am indian citizen from punjab,ludhiana,I Have Connection With your dealer is (Simran Gas Service, Near Punjab National Bank, Basti Jodewal,Rahon Road, Ludhiana.I submit my complant against your dealer about poor very poor service and talking behaviour with coustmernot very bad and unsatisfied,(2) They Are showing shortage all time in godown.3) They are not giving Rs.8/- Rebate on ex Godown Pick on self service. They are collecting daily Rs. 5000/- without any record maintenence @ Rs. 10/- on each cylinder.if they are saleing daily 500 cylinder to customer.we booked our gass in time delivery canot confermed with in 30 days its very strange............kindly do neede full action against your dealer so in futher he give respect to the consumer ..........i hope the neede full action as soon as posible.................................BEST REGARDS
My Cell No.is[protected]

Dear Sir/Madam,

For the last 6 to 8 month i have been requesting for a second cylinder, till today the are , agency (KANDATH GAS AGENCY, PALAKKED, KERALA) asking me to wait for further 2,3 months.

I am request you to kinldy issue a second cylinder at the earliest.

Customer Id : 16754
S.V.No. : [protected]
Name & Address : SYAM SUNDAR K,
KODUPURATH HOUSE(SYAM NIVAS),ALANGAD P.O., KATAMPAZHIPPURAM(VIA) OTTAPPALAM, PALAKKED, KERALA, 678637, KERALA.

TEL:[protected]
[protected]

DATE - 14.02.2008


DEAR SIR MADAM,

SUB: bharat gas distributor problem,

I AM A BHARAT GAS CONSUMER SINCE 2003. RECENTLY I CHANGED MY HOUSE TO SALIGRAMAM ARCOT ROAD CHENNAI. THESE AREA CONROLLED BY COCO DISTRIBUTORS BEHALF OF BHARAT GAS. PAST THREE MONTS I FACED LOT OF PROBLEM REGARDING SUPPLY OF GAS. BECAUSE , WHENEVER I BOOKED MY GAS I RECEIVED MY CYLINDER AFTER 15 DAY. SOMANY TIMES I REQUEST THEM, BUT NO RESPONSE FROM THEIR SIDE. (I M VERY SURE THEY HAVE SUFFICIENT STOCK, BECAUSE THE NEXT DISTRIBUTOR SUPPLIED THEIR GAS WITHIN TWO DAYS.) SO THAT, EVERY MONTH AFTER 15 DAYS I PICKUP MY GAS FROM COCO DISTRIBUTOR BY AUTO RICKSA. DUE TO THESE REASON I LOST ONE DAY SALARY FROM MY COMPANY AND I PAID AUTO EXPENSE EVERY MONTH. SOME TIME THEIR EMPLOY ASKING ME EXTRA MONEY FOR SUPPLYING GAS.

MY CUSTOMER NO IS - 24366
COCO DISTRIBUTORS,
NO 153, ARCOT ROAD,
VALASARAVAKKAM,
CHENNAI-87
PH[protected],24864555,42716216

KINDLY SALVE MY PROBLEM AS SOON AS POSSIBLE

THANKING YOU,

WITH REGARDS,

D.CHANDIRAMOHAN

My consumer number is 17036. Since the phone numbers of the distributor 'GASJET' are not working, I had booked from ebharatgas.com on 29.01.2008 (ref no. 251477). When I enquired in person with the agency about the delay, I was informed that online booking is not considered and hence stands invalid. They logged a booking today (13.02.2008) and will deliver it after 18 days! We are gas less from yesterday. We even called the Kolkata regional service center, but no success. We have 2 cylinders, but due to the improper service of the agency both are empty. By any chance can we bring this irresponsible distributor to terms.
If the online system is not considered, why bharat gas is misguiding their consumers!

My consumer no. is 24042. I was trying to book the gas today i.e.13.02.2008 from my dealer at CR Park, New Delhi. To my surprise I was told that my connection has been blocked as I have not booked any gas in lat 124 days and now I will have to give an application along with copy initial connection paper.

This is very ridiculous policy. If in a family there are only two members and both working and also having two cylinders and one cylinder last for three to four months then where is the need of booking gas in every 124 days. Instead of praising such family for conservation of natural resources your company is penalizing them and harassing them by way of this new 124 days booking policy. In my view this policy should be scrapped.

I am Bharatgas Consumer Number 26123.
I am booking to online gas Cylender date 29/01/08 Ref. no. 251584 Name of Agency is MANVIR GAS AGENCY Delhi. but till date i have no supply of gas Cylinder. The Agency persion ignor online customer last three month.

i live in sector 8 faridabad.our bharatgas agency dealer,adlakha gas agency is in sector 9.the agency has 3 phone nos for costumers .each of them is inengaged mode whenever we try for booking gas.after hours of trying if anumber gets connected by chance,it is not attended.if you are very lucky and you are able to book your cylinder,then no delivery is made even after 10 days.this time also i booked cylinder 10 days ago but ihave not got the cylinder.please help

I am having a gas connection from M/s Punsup , Bathinda
Details of my connection is as under
Pawan Garg
17422, Minocha colony, Bathind a( Punjab )
Connection No : 666
Ph :[protected]
I am not getting the refill . I have booked the refill on 28/01/2008 but till date delivery has not took place.
You are requested to kindly intervene in the matter.

Pawan Garg

Milind Gas Service agency, Milind Market, Keshopur Vilage, New Delhi who have been appointed by Bharat Gas
1. is not supplying the gas cylinders on time,
2. giving false pretexts of short supply of gas cylinders,
3. its staff is misbehaving with customers who come to book their orders.
4. Normally they keep their telephone lines busy to avoid the customers
5. The last supply of gas cylinder to us was on 3rd Jan08 against our consumer number 219 and our request for another gas cylinder was thrice refused by refusing to write even the report
6. and on 28thJan, 08 their staff denied having refused us the supply and were seen refuting their customers like beggars
7. What claims of customer service can Bharat Gas make?

Our consumer number is 219 and we are registered to get the supply of cooking gas from Milind Gas Serveice, Milind market, Keshopur Village, Vikas Puri from the last 25 years. Last gas cylinder was supplied to us on 3rd Jan,08. We wanted to book another cylinder but the request was refused to register three times. On 28th Jan,08 the supply was again refused and the staff of Milind Gas Serveice was treating customers very disgracefully. The general residents of the area are not aware of any gas shortage and the gas dealer's men are seen supplying the gas cylinders on black marketing rates. But the gas cylinders remain in short supply for home cooking.

You are requested to correct this situation and please request your distributors to behave amicably with the residents who are asking for this basic life need from them on cost not as free service.

Complaint against : Mr. Manchanda
Dealer of H.P. Gas
Amba Market, Ambala City
Haryana (India)

Gas connection No. 3101 in name of Shyam Sunder Goel, R/o 1125-B-9, Kartar Nagar, Model Town, ambala City having double refils. One refil remained always empty for the last two years. IInd refil always been filled after atleast 10 days of emptying of the only refil available. Booking dated 07.01.08 not supplied till date. Both cylinder empty.
Detailed complaint to follow.

This complaint is about Bharat Petroleum Petrol pump (Company owned company operated RO) Pump in No.94, Velachery main road, Guindi, Chennai - 600032.

Staff of this pump cheat customer by engaging them in talks like credit card payment. While talking and asking about how much petrol you need (example Rs. 500)

one of them will clear the meter and start putting the petrol. You will just hear a click sound and the meter will show Rs.100. When asked why he had put only for 100, he will then reset the meter and put for 400.

This had happened couple of time to me! Growing suspicious, when I started arguing why the second person did not consult me before putting the petrol. They agreed to put for Rs.500 after showing the first reading for Rs.100. This confirms that no petrol went in for Rs.100 the first time.

Another thing I noticed is, though there are more than one petrol pump in this station they always keep only one open so that 2 or more attenders join in a single pump to divert the customer.

Customers watch out! Will BP take action??

Sundaram.

Dear Sir
In AJay Singh belonging to Vishwakarma colony lal kuan m.b road new Delhi from your dealer JWALA AGENCIES we are getting gas cylinders for 16 days . If we ask it for 10 days from your dealer WE WANT GAS CYLINDER immediately. Please solve this problem.URGENTLY

REGARDS
AJAY SINGH
B95A VISHWAKARMA COLONY LAL KUAN M.B.ROAD NEW DELHI-110044
MOB.[protected]

I am consumer of Indian Oil since 14th March 1983 and my LPG connection is 5406. I was rented when i had gone through with LPG facility and on 1st July i was shifted to my own home (117/Q/22 L.I.C. society Sharda Nagar, kanpur) and countinously i as getting gass services from Sat Sai Gas Services (shop No. 3, Lakhanpur, Gumti No. 11)
I booked my gass on 10th September 2007 but there was no delivery till 15th september 2007, on confirmation I got that my Gass Connection is transferred to Bhagwat Indian Gas (Shop No. 253 Near J.K. Mandir, Kanpur). When I asked to Sat Sai Gass Services that why my connection is transffered to Bhagwat Indian Gass whiout any prior information, but there was no statisfactory response. When i requested to Bhagwat Indain Gas to again transfer of my connection to Sat Sai Gass Service, the concern Manager has denied to do this.
The distance of sat Sai Gas Service from my home, is approx 1km and Bhagwat Indian Gas is on approximate 5km, and this is too inconvenient.
This is my humble request to you that kindly consider my problem and help us to shift that connection to previous Gass Service (Sat Sai Gas Services) provider.

delay in deliver
we have gas booking in the date 02/01/2008 but still we have
not delivery the gas and every month same delay to delivery.
please rectify the problem immediatly and kindly do give delivery
imigetly
my booking no T-16749

Phone no[protected]

I face very poor response from Mahalakshmi Enterprises (Bharath Gas Distributors )No-2153, 2nd cross, 17th Main HAL 2nd Stage, Bangalore[protected]tel no:[protected], 25274252,[protected] every time I try to do a cylinder booking. First of all their phone line is all the time busy. It seems like they keep the phone off the hook. And if you are lucky to make a booking which they promise will be delivered in a week's time doesn't happen for at least 15-20 days. In fact if you don't follow up, they don't bother to deliver at all. on 22-01-08 I booked for refill through on line booking facility and got waiting list No-17. despite 16 days lapsed no refil is delivered till date. on personal visit to the distributor with complaint they behave rudely. Furthermore, it was observed that on delivery of the refill the date of the delivery on the delivery receipt always found with a prior date mentioned where as the physical delivery of the refill is being done on a later date i.e the bill date for bill No-34871- consisting date - as[protected] where as the refill was delevered physically on 30-11-07. this is regular feature. with 7 family members each LPG refil last for 20-22 days only in my case and the delay is causing lot of hardships to me. I request that the Bharath Gas authorities look into the matter and do the needful and advice some means to get the refill at least within 25 days please. Further, to my surprise on checking the company website i.e. www.ebharatgas.com I noticed that the website does not contain complaint page / option incorporated in it. Neither the FAQs nor the customer services page contain any complaint making proceadure / option. It appears that they ignored it deiberately if I am not wrong. Hoping for an early solution.