I'm a airtel prepaid customer & have 2 airtel sims & both are campus card nos. As per the campus card policy, call from any campus card no. To any other campus card no. Is 10 paise, & from past couple of days i'm getting charged at normal rate, i. E., 1 ruppee/minute. I have been following up for long now & continiously but with the wrong ppl i suppose.
I have experienced the most cheapest & useless customer care ever, the up customer care by the no. 1 service provider in mobiles, i just dont understand what & who made it no. 1, i'm really sorry that such a company with this pathetic customer service executives is no. 1, i think all [censored]s work in thr...
1. The executives dont know thr job!
2. The executives dont listen to customers
3. The executives dont have any idea abt the product
4. The executives dont have & floor supervisor or team leader
5. Incase thr is a tl or flr. Sup. Thy are having dinner/lunch or not on thr seat or busy with some other customer & finally in meeting even at night 1 am. (Joke by airtel itself)
6. May be airtel is not having any control over its executives & staff over them who are very easily fooling thr customer by giving any false update.
7. The executives dont want to understands the customers problem, bt wnt to keep the phn asap. May be that will lead to thr efficient customer service executive.
8. Every executive gives different update, bt no one is interested to listen to the problem wht customer is saying. (Airtel employees making fun of thr own company which pays them, how good is that) finally the executives will shutdown ur ivr so that u cant make any call to the customer service (Thats how airtel works).
9. The executives will tell u that they have made a note of what u r complaining bt wont provide you any complaint no. (Which clearly shows that they dont generate a complaint in thr system)
10. The airtel arc (Airtel relationship centre) why the hell have they opened so many arc's i dont understand, coz i[censored] go in any arc thr systems are down, how good is that now?
11. Bloody the useless & the cheapest & the up customer service is provided by airtel.
12. Its really shameful & embarrasing for the customers that the company which calls itself no. 1 is providing such pathetic service.
Aug 14, 2020
Complaint marked as Resolved 
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Airtel — DEDUCTION OF 10 RS PER DAY
MY NO [protected], UNSUBSCRIBE THE AIRTEL WAP, FUN ZONE NOW AND REFUND MY MONEYKindly Unsubscribe textbasedservices subscription service on Airtel WAP. You 've been charged Rs 10.
stop this message on my mobile No.[protected].
I am not using Airtel Live or GPRS but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 10.
Airtel — Deduction of Rs.10/- towards Fun Zone
My Airtel mobile No. is [protected]. On 27.01.2009 I received the following message from Airtel:“Thanks for using (subscription, text based services) subscription service on Airtel WAP. You have been charged Rs.10/-. Enter Fun Zone http.//igmobi.com”.
I have never activated this service.
An amount of Rs.10/- was deducted from my available balance and from 27th onwards an amount of Rs.10/- per day is being deducted from my available balance. I contacted Customer Service on 27th January itself and informed that I have never activated this service. They have promised that this will be deactivated and the amount of Rs.10/- will be refunded to me. I got a refund of Rs.10/- on 28th January. However, an amount of Rs.10/- was deducted again on 28th. Again on contacting the Customer Service, I have been told that this facility will be deactivated within 48 hours and the amount deducted will be refunded. However, so far this facility has not been deactivated and the amount has not been refunded to me. The deduction is continuing till date.
You are requested to immediately deactivate this facility and refund the amount deducted from my account.
Abhay Kumar Singh
My Mobile No.[protected], Rs.10/- has been deducted right now dated 03.02.2009 time :
20.55hrs for some downloading charges & also the message has been disappeared i.e. the message is not in the inbox.
And also i have not used any downloading facility
Dinesh
[protected]
Airtel Ltd — DISCONNECTION OF LINE
DEAR SIRI RITESH KHOT WOULD LIKE TO MAKE A COMPLAINTS AGAINST AIRTEL
AIRTEL COMPANY HAS DEACTIVATED MY NUMBER [protected] EVEN THOUGH I HAVE MADE A PAYMENT AGAINST THERE BILL, I HAVE CALL UP CUSTOMER CARE FOR SEVERAL TIME, BUT THEY WERE GIVING ME STANDERED ANSWER FROM 22ND JUNE 2009 TO 24 JUNE 2009 THAT THE LINE WOULD BE ACTIVATED WITH IN 4 HRS BUT IT NEVER HAPPENED, FINALLY ON 25 TH I CALLED THEM THEY TOLD ME THAT UR NUMBER HAVE BEEN PERMANENTLY DISCONNECTED, STATING THAT I HAVE TOLD THEM TO CANCELL THE
LINE
I NEVER STATED I WANT TO CANCELL THE LINE, THE CUSTOMER CARE EXECUTIVE WAS VERY HARSH WITH THE LANGUAGE, I WAS CALLING ON 121
NUMBER FROM 19TH TO 23 RD BUT THEY WERE GIVING ME STANDARD ANSWER THAT U PAYMENT HAVE COME TO US ON 22 ND AND WE R FORWARDING THE REPORT TO BACK OFFICE FOR ACTIVATION AND IT WOULD ACTIVATE WITH IN 4 HRS, THEN I FINALLY CALLED T HEM ON 25 THEY TOLD ME GO TO NEAR BY AIRTEL GALLARY TO ACTIVATE U R NUMBER, THERE I COME TO KNOW MY NUMBER WAS PERMANENTLY DEACTIVATED.
I WAS NOT ABLE TO MAKE THE PAYMENT FOR FIRST TIME BECAUSE ONLINE PAYMENT FACITILY WAS NOT RESPONDING. FOR A 1WEEK . I HAVE REPORTED THIS THROUGH MAILS .THEN I REGISTERED MY NUMBER WITH HDFC BANK ..AND ON 18TH I HAVE MADE THE PAYMENT OF RS 1300 THROUGH HDFC CREDIT CARD .AND THEY HAV
E MADE A PAYMENT TO AIRTEL THROUGH DD WHICH REACHED TO U ON 22 ND
I HAVE ALL THE EVEDINCE WITH COMPLAINT NUMBER WITH ME ALL, THE CORRESPONDENCE THROUGH MAILS
PLS DO THE NEEDFUL AGAINST THIS, BECAUSE ALL OF THIS I HAVE SUFFERED HEAVY LOSS IN BUSINESS
AWAITING FOR U R REPLY
THANKS AND REGARDS
RITESH KHOT
[protected]
this is in reference with the complaint register on 26 june 2009, today i got the call from airtel customer care stating that the line has been disconnected for dnc purpose, i have the mail of airte on 25 th stating that line was disconnected due to nonpayment and customer wish.
what is going on i dont know, i m having all the evedince with me, i got fooled by airtel fraud co
would there be any action taken aganist company or all this is only to fool the customer
al ready 6668 complaint had launched against airtel co, noting has happen
pls revert ne on my mail id as early as possible
thanking you
ritesh khot
[protected]
Airtel Ltd — Number barred without reason.
My mobile number is[protected].I have been using your services since last 7 years but they way i have got the treatment in last 7 days is very disappointing. My number has been deactivated without intimating me is this what we say customer service?
I got a call on 16 Sep 09 from Airtel to re submit the document for my this prepaid connection from one of your agency, number from which call recvd was :- [protected]. As i wanted to know why my documents are required suddenly after me using this connection for so many years i spoke to your Airtel Employee :- Shreya on [protected], he informed me that as this is require by govt i need to submit it. With all the respect i submitted my Passport xerox along with 2 Photos to the agency person after a rigorous follow up with him 4 days on 20 Sep 09..
Now Suddenly my Number was terminated on 16 of this month. when i asked the reason for the termination. i got the information that due VTM negative my number has been terminate. i spoke to Shreyas immediately on [protected] and he told me that he will immediately get the line started on 16th itself.
Till date my line has not been started. Also Shreyas has not answered my call post 16th .. Whenever i call he sends me a Message that He is busy in a meeting but never calls back.
* When will my line get Started?
* What about the balance of Rs.148 which i had in this number?
* Does Airtel doesn't have any sincerity for there customers? if yes then why my calls have been ignored by your employees and what actions would be taken for the problems i have faced in this 4 days where my I/C & O/G access have been withdrawn without any mistake from my end?
I Have resubmitted my docs today again at your Tilak Road office - Vega Communication. Please let me know how much more do i have to followup to get my line started. Is this my mistake that i have been loyal to you guys and have been using the services from last 7 years.
Please try be in my place and then look at the problems i have faced.. Hope to get a Verbal & Written Clarification from you regarding this complaint.
My Alternate number :- [protected]
Thank You.
Avinash Punjabi
Airtel — SMS Services without my permission
Recently I bought Prepaid Airtel GSM Number.I havent been subscribed to any service, but today my prepaid number is started to get charged without my permission from AlEntertainment for Cricket Pack.
They sent me a sms to stop is but that number is not working or fake and also I dont speak Hindi.
My number is [protected].
Please recharge my money back. There are almost 50 sms which cost Rs 5 per each.
This is a big robbery for every new customers!
Kind Regards
Airtel — charge without asking service
Sir,my friend named R.B.Lukade working in W.Rly. as J.E. Railway has given him 1 CUG phone no.[protected]. On dated 2/6/10 at 9:42:31,one message came from 54321 that "thanks for downloading Java Games from Airtel you have charged rs 99.Enjoy games club ! this 99 rs deducted from his account without asking any service.please ask the company and do needful for refunding his amount.Thanksairtel ltd — Activate sms service without my notification and permission
I am really annoyed by receving the messages from 58888 which is claimed to be indiatimes service I am reciving this message" Wanting diva model vist the following link........................."I am fed up of this message
I want this message to be stoped
I have tried to contact airtel customer care but problem was not solved
please help
airtel ltd — Irregular Recoveries
1. I have been customer of AIRTEL MOBILE SERVICES since June 2010... I had asked for NDNC services in the first week of Dec 2010..which was not noted,. again on 15 Dec 2010 a request was made (Ref no [protected]) .. Mr Hari Om and Mr Shiv who were the customer service executives were also spoken to. However till now no action was taken...2. In addition they call and message from some local tele no so that customers call back not knowing that these numbers do not belong to the company...when customers call back to check the number they are immediately charged for some service which is not known .. .Each time ,the service Executives tell lies that they are terminating the services charged and the money will be refunded.Which has not happened till date.
3. The same thing happened with me in which they charged me for 'Friends Chat' .....this is sheer cheating the customers...Last month I was subscribed for the above said service for which I had requested to discontinue which was not obliged. The same service was again renewed on 13 Feb 2011 for which I had again requested on 14 Feb 2011, which the customer service personnel lied to me and did not take note of the request and i again called up in the evening and Mr Veeru spoke in a very rude manner....He too refused to take any action.
I am extremely unhappy and disgusted wit AIRTEL SERVICES
Airtel Ltd — MNP rejection
Hello there,My name is Sadanand Hegde, and I have two airtel Pre-paid connection numbers being[protected] and[protected].
I had opted for Mobile Number Portability (MNP) from Airtel to Aircell. After completing all the formalities, I got a message from Aircell that due to ' subsistence of contractual obligations' the MNP is rejected by Airtel. I have no contractual obligations with Airtel, as it is prepaid connection. Just to harass the customers, Airtel is playing this type of tricky game and making customers like me to suffer.
I request the forum to look into this and take appropriate action against Airtel, so that no other customers are harassed like this.
Thanks
Sadanand Hegde
[protected]
[protected]@gmail.com
airtel ltd — Adding t0p up charges without asking for services
I am having Airtel landline broadband connection for the past nine years.I had chosen Rs599/- sceme. The average bill per month willbe around Rs 669/-When I got my Dec2010 bill a sum of Rs400 was added as Topup charges. When I took up the matter with Airtel I was told the matter has been informed to the billing section and it will be sorted out . Airtel till date have not rectified the mistake and today I got March2011bill a Sum of Rs500/- added as top up charges. When I complain I am assured the matter will be set right but never this happens. My phone no[protected]Airtel Ltd — Missed call from ISD code +92
Hii,today ,15th july 2011, friday at 02:38 PM, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.
regards,
Sanjeev Sharma
[protected]
Janpath
New Delhi
Airtel Ltd — Received Missed call from +92 code
Hii,Today ,18th August 2011, Thursday at 12:09 PM, i receieved a call from +[protected]. I didn't noticed the country code and I have try to call it back and then I realize it was not India number and I ended the call in 4 seconds. It came to my knowledge that call is from Pakistan. However,I am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.
regards,
Yogendra Babu G
[protected]
Hyderabad, Andhra Pradesh.
Thank you very much for providing the resolutions for my concern. However, I would like to know the further details i.e., exact resolution which has taken by airtel so that I can not receive such a call in near future.
Thanks
Yogendra Babu G
[protected]
Airtel Ltd — INCOMING BLOCK
Incoming blockMy airtel no is [protected] and when i bought this number my incoming is block. where as I have submitted all the required documents (voter id card1). The airtel claims to maintain standard service to their customer but this all are the nonsense. When I called up to customer care representative 4 times to solve this problem , all they have differenent reason to block incoming. somebody says that sir you recharge first, and other one says change your sim to other mobile.
DOOB MARO SALO BAND KARO APNI DUKAN
Now my number is working properly. Thanks for your kind attention.
Thanks & Regards
Sanjay Thakur
[protected]
Airtel — number barred for no reason
I got an Airtel prepaid sim on 21/10/2011 from 3VCOM, Sector 35 (Chandigarh) submiting my passport as my ID proof and other necessary documents. Number was barred on 1/11/2011 and while contacting the same Airtel outlet, to my utter surprise reason given to me was "SIGNATURE NOT CLEAR IN THE ID PROOF" by one of the Airtel personel . To which i requested them to return my id proof as i wanted to highlight this issue as an Airtel personel is challenging the äuthenticity of the document issued by Govt. of India OR my self attested document can be misused. They told me to collect the document today i.e 2/11/2011. While i again contacted them in the concern, they told me that we will get the number activate after getting it approved. Finally my number got activated.Here comes my concern, if the signature was not clear as told to me by an Airtel Personel now how they managed to get my number reactivated OR my number was barred without any genuine reason and i was harrased for no reason.