I am not at all satisfied with your services, therefore i had called your executive on 121 and asked them to de-activate my account from 1st December 2008, my postpaid billing cycle is 3rd of each month. I was being informed that i have first pay my bill for november and thereafter from 1st December 2008 my no would be deactivated. i paid my bill. Thereafter on 8 January 2009 I receive a fresh bill of Rs. 400+ for the month of December which also probably includes so called late fees. This is ridiculous. I visted your customer care centre at fort, mumbai and they say they do not have any such request lodged with them, whereas they had received a call from my no stating that i had not received my bill on 4 Dec. 2008. I am not liable to make any further payments to airtel, therefore i request you to look into the matter, if any further neglect is seen on your part, then you will be liable for legal consequences solely at your risk as to costs and consequences, which please note.
Indira Ghosh Saha
Aug 14, 2020
Complaint marked as Resolved 
Airtel — irregularity in change of SIM
I am a customer of airtel and have been using their connection from nearly 2 years.My airtel mobile number is [protected] in name of Rajesh Agarwal r/o B25-Saket, Meerut issued on a sim numbered[protected].Last month my sim for this number got damaged and got it replaced for a sum of Rs.330 in last week of september, anyhow my sim stopped working on 7 of october and when i filed complaint for the same at the customer care, i was told that as Airtel provides guarantee for six months for the sim i will get a new sim within in 48 hours.I also took the sim to nearest franchisee OM solutions at EVES CHOWK Meerut, they confirmed me that there was no physical damage to the sim and they willl replace the sim once they got a confirmation mail from some senior at their customer care.Till that everything was fine for me as i was assured that i will soon receive a callback from OM solutions regarding issue of my free of cost sim.But after 2 days as the time given to me to wait got over, i called the customer care again but they asked me to wait for another 48 hours.But the same thing happened no call back was arranged.Now it became my daily job to call them and complaint again and again but no good step was taken.Sometimes i was even told that you will receive call within 4 hours.Now it was 28 of october nearly 20 days since i registered my first complaint, that day i was asked by some customer care executive to collect my sim from OM solutions as for some reasons they could not arrange callback.I also gave them two of my correspondence numbers-[protected] and [protected].During this period of 20 days i visited the franchisee several times but no one talked to me seriously, they only had a damn reason that we cant do anything unless we receive mail from the senior.But now on 28 october when i was told that the requested mail has been forwarded to om solutions, i visted them again but they told me that no mail regarding this issue has been received.I was feeling like a fool at that time as i have been wandering since 20 days for a issue of a sim that i should have got within 48 hours of complaint.I got very angry and called the customer care again and told them the full story, then they bring in a new way out that my usage for this number is low so they cant issue a new sim for this number.Now i got a new complaint that if the case was such then why didn't they told me this the very first day.And is this criteria of high and low usage suitable for judging a customer.Earlier i used to pay huge bills for this number but now this number is mostly used for incomoing purposes only.I nearly pay an average bill of Rs150 p.m for this number.But here i would like to RAISE my question that WILL THEY PROVIDE ME ANY EXTRA DISCOUNTS IF I IMPROVE MY USAGE, OR THEY SHOULD REMOVE THE CUSTOMERS FROM THEIR LIST WHOSE USAGE IS LOW.And moreover if they are considering usage criteria then why should i suffer of that because according to the customer care executive whom i had the talk first time my sim should in warranty period, but the franchisee people are not agrreing to it, they say ask for the warranty to the person who commited it.ARE THE PERSONS WORKING AT FRANCHISEE AND AIRTEL CUSTOMER CARE DIFFERENT, FOR A CUSTOMER THEY SIMPLY MEAN A COMPANY 'AIRTEL'.WILL THEY COMPENSATE ME FOR THE TIME I WASTED IN TRAVELLING AND FOR FUEL I BURNT.Even i will have to pay the monthly rent for not using a sim and wandering for it instead.I plead yor help and would be highly oblidged if you take some serious steps.