Airtel Complaints & Reviews

Dear Sir/Mam,

I recieved a message from Airtel about friendz chat. I decided to know more about that, so I called a number '5432160' which was given by airtel.

When I called that number they provided two option: Option '1' to know more about friendz chat and Option '2' to log in.
I pressed the option '1' and i hired a recorded voice. After 80 seconds I disconnected the call.

After three hours I got a message from Airtel indicating that I have subscribed for friendz chat also they have deducted Rs 30/- from my account.

Without any proper guidance and without any confirmation from me, they have cheated me.

Dont know for how many of customers they did this.

When I called customer care, I did not get satisfactory answer. Now what should I do?

Regards
Kavi Arasu

DEACTIVATION OF DADA SUB 10 SERVICE.
I have been receiving regular message on daily basis: THANK YOU FOR USING DADA SUB 10 SERVICE ON AIRTEL WAP. YOU HAVE BEEN CHARGED RS. 10 whereas I have never subscribed or utilised this service.

Kindly arrange to deactivate this service from my AIRTEL MOBILE NO. [protected] otherwise I will surrender this connection. since last one month i have regular calling in air-tel custmor care but no positive action in your company think that

please disconnect m.igfun.com from my no.[protected]

I am Nilesh Lagad. I purchased New Sim Card of Airtel on 16.12.2008 at 10.30 pm at m nearest retailer i.e in Moshi, Pune that card is in the Mobile Campus Plan on that Starter Pack they clearly mention the Name of Plan in bold i.e Mobile Campus Plan Tariff rates are as below:
From 7.00am to 11.00pm From 11.00pm to 7.00 am
(weekend Also)
A2A /Other 1.00 Rs / min 50.00ps/min
sms Charges 20ps/ams 10ps/ sms

The card activated on 24.12.08 at 5.00 pm afer activation I send the message of no. change at night after 11 pm i charged as 25 paise/sms and also make the call after 11 pm it will be charged as 50.00paise/min resp. to aforesaid plan but they charge 1.00rs/min.
On the next morning i call on 121 i.e. airtel customer care no. afetr hearing from them i shocked they are saying your not in Mobile Campus pack your in Friendz plan so they make that charges I told them i am not subscriber of that plan so why you activated this plan on this they say you taken friendz plan then i reply on my starter pack you mentioned as campus plan on that they say go to the retailer retailer also not responding well he replies as I don't know.
This clearly frode case on starter pack they mention Campus plan and active the other plan and says the fault of customer.

To, Date:30/12/08
The Manager
Bharti Airtel

Subject: Transfer of Address From Guhati to Jamshedpur.

Sir this is to request you that I am subscriber of Post Paid connection No.[protected] which I have taken from Guhati now I have transferred from there year back.

Since then I have been running to your Jamshedpur Airtel office to surrender or change the address or transferred to Prepaid but I have got no assistance.

I therefore request you to kindly help me in the above matter or I will stop paying the bills.

Thank’s


Suresh Kumar Bhatnagar
Mob.[protected], [protected]
Email:[protected]@rediffmail.com

To, Date: 27/12/2008
The Manager
Bharti Airtel, Jamshedpur
Jharkhand.

Subject: Transferred of Mob.No.[protected] from Guhati to Jamshedpur.

Sir this is to inform you that I am a subscriber of your network Mob. No. [protected] for the last 2 yrs.

I have taken this Post paid connection from Guhati and I have been transferred from there year back and I am using it on rooming.

Now I request you to kindly transferred it from Guhati to Jamshedpur or surrender it.

Thank’s

Capt.S.K.Bhatnagar
4201, Vijay Heritage Phase 6 & 7
Ulyan Kadma Jamshedpur

respected sir,
my contact no is [protected]. i m trying to form my friend group from last 10 days but i m unable to it on *110# every time i got the message like APPLICATION DOWN or PLEASE TRY AFTER SOME TIME 0r YOU R NOT MEMBER OF THE GROUP or PLZ CONTACT U CUSTOMER CARE. i contact the customer care from last 2 days but no buddy helps me, i got ans from customer care is system is down or directly cuts my call. i[censored] r not able to maintain your system then plz turn them down permanently b'cz u customer care never helps us.
plz give me correct ans to form my group

This is the copy of the complaint letter i had forwarded to bharti airtel authorities but they have not resolved the matter till now.

To,
Manager,
India.

Sub:Harassment of a consumer by the company (Bharti Airtel Ltd).
Respected Sir,
I, Syed Taqi Akbar, resident of Lucknow, had subscribed to your Broadband service on 17th November 2008.In the subscription form I had chosen the Unlimited 1499 512 Kbps plan.After that I received a confirmatory call from your side, informing me that I have chosen the 499 combo plan.Immediately, I objected to it and informed your executive that I have chosen the Unlimited 1499 512 Kbps plan.I asked the executive of the confirmatory call to rectify the mistake made by your company immediately.The executive took my complaint and gave me a complaint number.I even told the executive that either rectify your mistake and give me the plan which I had chosen or disconnect the service.I made numerous complaints everyday and the details of the complaints are as follows:
1. Reference number : 50141915 Dated 08/11/08
2. Reference number : 11979910 Dated 11/11/08
3. Reference number : 45274466 Dated 12/11/08
4. Reference number : 51842816 Dated 19/11/08
5. Reference number : 51984364 Dated 20/11/08
6. Reference number : 53395014 Dated 30/11/08
7. Reference number : 53395014 Dated 03/12/08
8. Reference number : 15239688 Dated 26/12/08


Please note that in all my complaints I had clearly mentioned that I had selected Unlimited 1499 512 Kbps plan and not 499 combo plan.I asked the executives to rectify the mistake immediately or disconnect the service.
But to my utter disbelief, I received a bill of Rs.9000 under the 499 combo plan.I will be unable to pay this bill.Also, keep in mind, that the mistake was clearly from your side.And inspite of repeated complaints the company did’nt rectify the mistake.
I would like to mention some important facts which highlight the negligence of your company “Bharti Airtel Limited” and also exposes the pathetic treatment you give to your customers.
 I had selected the Unlimited 1499 512 Kbps plan in the presence of your Sales Officer, Mr.Anand Kumar Shukla.(Cell no-[protected]).
 When I received the confirmatory call informing me of the 499 combo plan, I immediately asked them to rectify the mistake.What is the use of the confirmatory call if your company imposes the plan of your choice on the consumer?
 When your hardware engineer, Mr.Fahad (Cell no-[protected]) came for installation, he showed me the form in which the plan selected was ‘Unlimited 1499 512 Kbps’. Then how can your company change the plan to 499 combo plan? Is it to harass the consumer?
 As mentioned earlier, I made numerous complaints but what was the effect?Instead of rectifying the mistake, your company imposed a bill of Rs.9000 under the plan that I had not selected.This is a case of clear harassment of the consumer by your company.
Please note that I have been subjected to intense harassment and have decided to approach the Consumer Forum if the matter is not resolved by your company within 48 hours.

SYED TAQI AKBAR
A/C NO. 14308894
NUMBER[protected]
Mb. No.[protected], [protected]

I AM FROM BANGALORE, I PURCHASED AIRTEL PREPAID SIMCARD FIVE DAYS BEFORE SO FOR NOT ACTIVATED
I CALLED TO AIRTEL CUSTOMER CARE CENTER TWENTY TIMES, THEY ASK TO CONTACT DEALERSHOP, IF I CALL TO DEALER HE ASK ME TO CONTACT AIRTEL CUSTOMER CARE OFFICE. SO BOTH BLAME EACH OTHER AND PLAY GAMES WITH ME AND TOTALLY IRRITATING AND WASTE MY PRECIOUS TIME. MINE NO. IS [protected]. pls anybody give idea where and whom i have contact finally for justice. so my sugesstion to all is dont buy airtel simcard in bangalore as staffs are too lassy, jokers and innocent in attend the customer problem.

I paid Rs 40/- for booster pack recharge to a dealer called Mehta fancy Stores at Ambattur Chennai-600053. I received message from Airtel that your recharge is not successfull. Trans id no. is[protected]. dated[protected].
I asked the dealer to pay back my money. He spoke to Airtel and told me
your booster pack is charged. Airtel is charging Rs 1/- per call instead of
Rs 0.5/- I am asking Airtel to take action on Mehta.
Ch.S.Lakshmi narayana.
Mobile No : [protected]

I took airtel broadband plan and there was some bill due because I left the place and I paid the bill and requested to disconnect and they said they will disconnect that and now I am getting calls from their customer care that My bill amount is due and Now I am now not putting up at that Place and already requested to disconnect 5 months back.Their so called retrieval experts start calling with out knowing any thing....

DEDUCTION OF Rs. 10 EVERY WEEK
I HAVE BEEN CHARGED VIDE THEE MESSAGE GIVEN BELOW PLS. UNSUBSCRIBE THIS SERVICE FROM MY MOBILE PHONE NO. [protected].
MESSAGE RECD. FROM PHONE NO. 64611020
MRESSAGE CONTENTS
"YOU'VE BEEN RENEWED FOR (SUBSCRIPTION, TEXT BASED SERVICES)SUBSCRIPTION SERVICE ON AIRTEL WAP. YOU'VE BEEN CHARGED Rs.10
I HOPE YOU WILL UNSUBSCRIBE THIS SERVICE IMMEDIATELY AND REFUND ME THE MONEY ALREADY DEDUCTED

my no. is [protected]
i m getting msg of being deduction of rs. 10 from 64611010 my prepaid acc. balance. for using m.igfun.com but i never use this service pls help to resolve this problem.

Hi,

I m having one Airtel Prepaid connection. +[protected] my main motto to buy this is only for “Mobile Office”. But on last Friday 19th Dec’08 around 22:30 on same day my Bal is around 60/- I have act “MO” by *567# and it’s activate. I have received Sms for the same & my 15/- will be debited from my Prepaid A/C. But while connect with my Laptop it shows Error “Packet Data Not Available”. Then I made call to 121 around 22:45 & the agent guide me manual settings for my phone & it’s done Thanks. Also I need setting for my Laptop, and then he was told me for this u need to call 12140. I made call to 12140 around 23:10 but I m not get connected with the same, and the IVR says Write AIRTEL & send it to 121. After this again I made call to 121 to know about what is this going on why I am not get connected with 12140 but also I am not get connected to 121 also & same the IVR says Write AIRTEL & send it to 121.

Around 23:30 I made 121 from my postpaid connection for Laptop settings & the postpaid agent inform me that you need to made call on 12140 from prepaid card only then & then only you get proper information about the same. Can you transfer my call to Prepaid dept. Agent says No.

So, that is not possible for my prepaid because when I made 121 or 12140 the same thing I heard Write AIRTEL & send it to 121.

On 20th Dec’08. I visit Bharti house Ashram Road, Ahmedabad. Around 18:05 At Bharti house when I entered the last token no was displayed on board was 203 & my token no is 211 waiting more then 45 min. then I meet Mr.Sandeep I ask him about my 121 services why I am unable to call 121 or 12140 Customer care? What Mr.Sandeep replies me that you have dialed more then 30 times to 121? And that is reason your 121 services are bard. Is it so!! If I dial more then 30 times to 121 then my CC services are bard??
Mr.Sandeep: Yes,
Then please let me know how many times & when I made call to CC!!
Mr.Sandeep: how many time you have dial 121 that detail will be not update in our system.
Is it so!! I know I haven’t made more then 7 times, Also need to know when I bought the Airtel Prepaid card there is on CAF need to fill up by Customer that also I have filled up in that CAF. I want to know have you mention in CAF if I made more then 30 times to 121 then my 121 services are bard??
Mr.Sandeep: No.
Then why my services are bard?
Mr.Sandeep:-----(Totally Blank)------ No Answer.
Ok now tell me how can get my Laptop setting without making call to 121 or 12140 because my CC services are bard??
Mr.Sandeep: I don’t know that you have to do by other prepaid card.
Now just tell me how to deactivate MO?
Mr.Sandeep: Call up 121 or 12140 they will assist you.
I ask him then what you are setting hear & what you doing hear???
Mr.Sandeep:[protected]Totally Blank[protected]No Answer.
I walk away form there because it all waste of time and no use to setting in front of this kind of Airtel Officer.
I am surprise about No Good Evening, No Thank You & No Good buy……..

After a week on 27th Dec’08 when I Check my prepaid balance it shows 0.00/- how?? & also I am not able to make call on 121 or 12140.

So kindly explain me some quarry which I have.

• How many times I made call on 121 or 12140 from I bought the new prepaid???
• Is there any line in CAF if customer calls up to customer care more then 30 times the services are bard??
• If yes then show that line where is it & on which page??
• If no then why my customer care 121 or 12140 services are bard??
• As Postpaid CC informed on 19th Dec’08. you need to make call from only & only Prepaid card then you get settings for your Laptop, just tell me at night 23:30 where I have to go & what he is going to tell does he think twice before he speck!!!
• What is your feedback about these things & what you doing after this will happen with you????

I was told by Maharashtra customer care service of airtel to apply on line for deactivation of the post paid connection but application form is not available on their web site. Kindly advise.

MY AIRTEL PREPAID NUMBER IS [protected] .SUM ONE HAS MAKE A DIVERT ON MY NUMBER HIS NIMBER IS [protected] [protected] THESE NUMBERS ARE AIRTEL WALKY NUMBERS THEY CALL FROM THERE WALKY PHONES AND ALL BACK CALLS COMES TO MY NUMBER [protected] I DNT KNOW THE PERSON .I HAVE GONE TO AIRTEL CARE ALSO SO MANY TIMES BUT THEY DONT HAVE THE SOLUTION OF THIS PROBLEM.PLEASE MAKE MY PROBLEM SOLUTION I WILL BE THANKFULL TO YOU.

I request you to stop the Service message from the Airtel Network. We have not requested to sent any service message.


Treat this as priority...

Hello,

I wanted to have a boradband connection for personl use at Malviya Nagar. On airtel website one plan is mentioned of 649/- . It includes 100 calls free per month. Spped is 256. When I asked airtel executive he said this plan is not for south delhi. They have similar plan which is 799/-. Speed is same (256 kbps) but free calls is not available per month. So I need to pay 150/- extra and also no free calls per month. Is it leagel where company has general plan but do not give in specific location within a circle. I asked this to their call center but he says server does not support this plan in south delhi. Then I asked their manager he says this is company policy and website has wrong information. I asked why they do not remove wrong information from website. he says this will be removed but will take time. About time limit they do not know.

Please help me in getting 649 plan in Malviya nagar.

Thanks
Sanjeev Kumar

Rs 10 gets deducted and a message comes to me from 64611010 stating..

Thanks For Using (Subscription, TextBasedServices)subscription service on Airtel WAP.You've
Charged RS 10.Enjoy
http://migfun.com

Mine is a postpaid connection Airtel number:[protected]

Please look into the matter seriously ASAP.I have already lost 100 RS.

AIRTEL BILL IS ACCURATE USAGE I FEEL SOORY FOR POSTING ABT EXCESS BILLING MY SINCERE APOLOGY FOR HURTING AIRTELNOW THE ENABLED BIILS ON LINE I VIEWED MY OUTGOING CALLS DETAIL ITS VERY TRANSPERNT POSITIVE CUSTOMER RELATIONSHIP THEY ARE WONDERFUL COMPASSION WITH HIGH HUMAN VALUES ALL THE EXECUTIES PATIENTLY HEAR OUR DISCOMFORT UN RESOLVE IT AS HUMANLY POSSIBLE ALL MY REQUEST ONLINE PAYMENT BILL DETAILS DYANAMIC LOCK THANK U BALAJI UNALL OTHERS DOING GREAT JOB IN KEEPING CUSTOMERS HAPPY THIS IS RIGHT FROM HEART KIDS WARM REGARDS KUMAR