Airtel Complaints & Reviews

I am going to list th email which I have sent Airtel and I have only received false assurances stating that we will look into. below is the chain-emails which I sent Airtel for their wrongdoing :
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Tuesday, 23 December, 2008 16:09:16
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******


Hi,

You guys have still not resolved my query. Believe me ...I will not pay a single penny.

Regards


Asif Lokhandwala

[protected]-------
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Wednesday, 17 December, 2008 9:52:28
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******

Dear Mr Lokhandwala

Reference your e mail received for biiling issue, please make a note of
your Complaint reference number : 14935174.

Your Complaint would be processed by 18 Dec 16:51 pm.

Our representative would get in touch with you post resolution.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in


Regards,
Shweta P
Customer Care Officer
Airtel Telemedia services


[protected][protected]----
Hi Airtel...

May I know what is causing a delay in response !!!

Regards


Asif Lokhandwala


----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Saturday, 13 December, 2008 10:18:26
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

3rd reminder...I am waiting !!!

Regards


Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: tasneem.[protected]@gmail.com
Sent: Monday, 8 December, 2008 13:51:12
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

2nd reminder as I have not received a response yet...

Regards,
Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: Tasneem Asif <tasneem.[protected]@gmail.com>
Sent: Saturday, 6 December, 2008 23:46:11
Subject: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

Hi,

I have receieved another bill amounting to Rupees 8914.00!!!.

I have the bill with me and I fail to understand why are you guys hell bent
on ripping me off despite me cutting down on my download and also changing
my plan to home 999 plus effective November.

This is my proposition for you to allow me to continue your service :

I have paid 2500 rupess already this month in an courteous intention to
clear the last months balance. I am planning to pay the new plan charges of
999 plus service charge and also the balance amount of 800 rupees which
remains as a left over from the previous bill. So I am intending to pay
rupees 1922 to clear all my dues. Be advised I will not be paying a penny
extra.

If the above is not actioned upon then I do not want to use your services
and consider this is as a notice to withdraw your services asap.

I insist on getting in touch with an ombudsmen to resolve this as per my
demands as a consumer keeping in mind that I have not at all defaulted on
paying you guys on time.

A glance at the chain mails below gives you an insight of how infuriating
and disgusting your pathetic services are.



My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala.

[protected]/[protected]

[protected][protected][protected]
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Tuesday, 2 December, 2008 12:23:06
Subject: Re: Fw: Happy Diwali "Complaint"



Dear Mr.Lokhandwala, '

Reference, your email dated 15th November 2008 regarding collection of
Bill payment has been done with t reference number : 13928302.

Another request regarding plan migration in New Home 999 Plus, has been
done with effect from 13th November 2008.

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]--------
Dear Mr.Lokhandwala,

Please accept our sincere apologies for any inconvenience you might have
experienced.

Reference, your email dated 15th November 2008 regarding collection of
Bill payment, please make a note of your request reference number :
13928302.
Your request would be processed by 20-NOV-2008 11:03 AM.

Our representative would get in touch with you post resolution.

Another request regarding plan migration in New Home 999 Plus, we would
like to inform you that plan migration request is processed from our end
from dated 13th November 2008.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".

(See attached file: feeback form.doc)

Regards,
Sheetal Dalvi.
Customer Care Officer
Airtel Telemedia services

[protected][protected]
Hi Airtel BB,

I am extremely disappointed with your service and I have all the reasons to
believe that your service is not up to Indian standards leave coming close
to international standards. It is hard for me to understand that when a
diligent paying customer requests your company representative(Ravi) to come
and pick up a payment( I had called on the 10th of Nov an dhad also sent an
email the details of which are enclosed in th email below). I fail to
understand your apathy towards ensuring the payment is collected on time so
I DO NOT GO PAST DUE.

I spoke again today with your representative Sadiq who is assigned
to Supervisor ASMA who did not give me his employee information and said
that he does not see any notes that were made here regarding a payment pick
up. I guess if you guys are not interested in getting payment good for me.
I dare you disconnect my services for non-payment and you will see your
names flashing on Pehredar and other consumer oriented news channels and
media.

I will not pay a penny more than 3000.00 as discussed and confirmed
with Ravi on the 10th of Nov.

P.S : I had also spoken with another representative earlier whose name I
cannot recollect who was kind enough

Regards,

Asif Lokhandwala
[protected]
[protected][protected]--
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Monday, 10 November, 2008 12:18:35
Subject: Re: Happy Diwali "Complaint"

As Discussed with your representative Ravi yesterday, I will be paying only
3000 now and the balance due will be paid in the next bill due to financial
constraints. I would like you to change my plan to unlimited 999 home plus
ASAP.

Regards,
Asif Lokhandwala
[protected]
[protected][protected]----
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Sunday, 9 November, 2008 20:13:37
Subject: Re: Happy Diwali "Complaint"


Dear Mr.lokhandwala,

Reference your email dated on 27th October 2008, regarding high bill issue,
has been resolved with reference number :13255178

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]-----
Dear Mr.lokhandwala,

Airtel Telemedia wishes you very Happy Diwali and prosperous New year.
Wishing you and your family a Happy Diwali.
May this diwali be the most sparkling and lightening.
The sights and sounds filling up your heart with joy and happiness
May this light of happiness, light up your life.

Reference your email dated on 27th October 2008, regarding high bill issue,
Your Complaint is raised from our end .

Please make a note of your Complaint reference number :13255178 . Your
Complaint would be processed by : 06th November 2008, 11:30 AM.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".
(See attached file: feedback form 1.doc)

Regards,
Vinit Vichare
Customer Care Officer
Airtel Telemedia services
*********************************************
HiAirterBB,

I am in shock to hear that my billed amount is 6000Rupees. I just got off
the phone with your representative who gave me this shocking news this
Diwali evening. He however was not able to justify as to why it was so
high. Kindly look into this at the earliest before I plan to change my
ISP...

My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala
[protected]
[protected][protected]-----

i have activated FNF plan on my mobile number [protected], i want to know, how this service can be deactivated.

Dear Sir,
The mobile number is [protected] and the connection is in the name of my wife Alur Nirmala. This phone is being used for official purpose and the bill is paid only on production of the bill. However, your institution fails to send the hard copy of the bill on regular basis. This month even after 23rd, we are not in receipt of the bill. Kindly make arrangements to set right the problem and ensure the needful.
thanking you,
alur sudhakar

Hi,

I had the Corporate Number[protected] with you. A few months back I called up 121 and asked for Disconnection of the same as my alternate Airtel number [protected] is enough for me and I no longer needed a second line.

However, during my first call, the call center staff told me that there is no one from the Retention Team available and they have arranged a call-back. However I did not receive any call from your retention team.
I called back a second time and this time too the story was the same - "No one is available from the Retention Team. We have again requested for a call back."

I called again a third time after about 7 days and got the same response. In the meantime my monthly bill was generated and I was asked to pay the same. This included only rentals as I had already stopped using the number [protected] from the day of my first call to 121.

Now I am being repeatedly called (from your staff in Pune & Gurgaon) and asked to clear the bill which I am not willing to pay. The outstanding on my account is purely rentals that have been charged due to delays and negligence from your side. I will not be paying this amount.

Request you to take this up and let me know in case you need any further information from my side.

Regards,
Sameer.

I bought a new Sony Ericsson mobile K530i 3 days back. I checked its working with my dad's airtel sim, and it worked well. 2 days ago, I bought my own sim from Airtel. It was activated all fine, but when I returned home, I found that it did not receive a tower. I waited for a day just to make sure, and it showed "Emergency Calls only" at some times, and "No network connections" at other times. Other airtel mobiles at my home were working just fine. I thought it must be a problem with my mobile, and even had it replaced. But still had the problem.

I tried calling 121 but I didn't get the line. Today I went to Airtel Customer Care where they made a call to 121, and I stated my complaint, and they said that I needed to buy a duplicate sim costing 250. I protested that I hadn't even started using the mobile. They said they'd check it up and hung. Today, I changed my sim to an old nokia phone, and it worked ok, when I received a call from Airtel for address verification. I stated my problem when they were done, and they say they've been receiving calls about it for 4 months. She said the newer sims had this problem of not working with sony ericsson mobiles.

I can't believe that there is a compatibility problem between such big companies in the country. I hope airtel takes care of this issue, and solves this real fast or they'd be losing a lot of customers who actually trust Airtel.

Thank you.

Hi Airtel,

I want to inform you that i am getting lots of debits on my monthly airtel bill.
1. From ur dept i have received a call for disc. of Rs. 200/- for local calls for 3months but i have not received any information that you will charge Rs. 166.67 (which you have already done in my nov08's bill)
2. I am getting jokes on daily basis from 58888 no.
3. you have charged Rs. 25 for friends chat services.
4. i am getting msgs from[protected] for gupshup free group sms
5. i ma getting debit of Rs. 1/- on daily basis from 64611007no

i just want to confirm that for above mentioned services i never ever asked and apart from that i want to reqest you that plz close all kind of services for my no ie. [protected] except local calls & std calls and i need the defult services for my plan ie. advance rental of 699 for 1year.

Dear Mr. Bhatt,

Thank you for contacting Airtel.

This is with reference to your email regarding disconnection of your Airtel mobile [protected]. We regret the inconvenience faced.

We regret your decision of surrendering your Airtel mobile. We would be glad to do anything we can, to have you as a continued member of the Airtel family.

We wish to inform you that your request for the same is already in process and we will get back to you by 5 December 2008.

Kindly note Service Request number 19486793 in any future communication about this request.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.


Regards,
Poonam Sharma
Nodal Officer
Airtel

DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






Suresh Bhatt <[protected]@ymail.com>
[protected]:47 PM Please respond to
[protected]@ymail.com


To Nodalofficer.[protected]@Airtel.in
cc [protected]@airtel.com
Subject Re: Regarding Your Airtel Mobile [protected]

P Please do not print this e-mail unless it is absolutely necessary P





Dear Nodal-officer

This has reference to my e-mail regarding your Airtel Mobile [protected]
Till date I didn't have any response from Air tel Team for disconnection my said no. which depress me and effecting my daily routine work. Again I request you to resolve the matter asap to release my stress.

Thanks
Suresh bhatt
--- On Thu, 13/11/08, Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in> wrote:
From: Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in>
Subject: Regarding Your Airtel Mobile [protected]
To: [protected]@ymail.com
Date: Thursday, 13 November, 2008, 8:55 AM



Dear Mr. Chand,



Thank you for writing to Airtel.

This has reference to your e-mail regarding your Airtel Mobile [protected].

We regret the inconvenience faced by you.


We wish to inform you that we have checked in our records and found that your request is in process regarding the number disconnection with the reference number[protected] so kindly wait for the same we will get back to by as soon as possible.

For future, kindly call our 24 hrs customer care help line at 121 (toll free) or contact Nodal Officer at [protected] (From Monday to Friday between 9.30 AM to 6.30 PM). We would be glad to assist you.

Assuring you the best of our services.


Regards
Rinku Pal
Nodal Officer
Bharti Airtel Ltd.






DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.









Suresh Bhatt <[protected]@ymail.com>
[protected]:56 PM
Please respond to
[protected]@ymail.com

To nodalofficer.[protected]@airtel.in
cc [protected]@airtel.in
Subject Disconnecting Mobile Number [protected]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Nodalofficer,

This is to inform you that I want disconnecting my Airtel Post Paid Mobile number - [protected]. I had already requested to costumer care more than Ten times to close my number. But still it is not disconnected. I request you please disconnect my number ASAP.

Customer Care reference no.[protected] /[protected]
18533580 / 26-10/2008

Thanking You



Date: 10/11/2008
Suresh Bhatt
[protected]
[protected]


till date i am receiving airtel post paid bill of above said no. Please treat it atmost urgent other wise i will knock custmor corm door.

thanks

Hi All,
I am using Airtel prepaid connection for a long time but recently I got surprised with an unusual problem from their end . I have recharged with 53 Rs SMS pack in kolkata (Valid for local/std/ISD )and got 250 Rs sms balance for 30 days on 6th December and it was deducting from my sms balance when I was sending any ISD sms but from 13th December it stated to deduct from my main balance whenever I am sending an ISD sms . I have launched a complain to airtel on 15th December with the complain no “[protected]” and they assured me it will take atmost 17th December to solve it but on 17th when I contact them as nothing done they are telling me it will be fixed within 30th December! .Even when I asked them if you take so long time my sms validity will be over they replied they can do nothing only can forward it to concern people and they even will not extend the validity or repay the balance even in spite of their fault .
Now please tell me what action I can do from my end ?

My number is [protected] (Airtel). i tried entering the password...due to wrong entry, My SIM is blocked.kindly provide me with the PUK code.kindly send the details to my email i.d provided.
Thanking you in anticipation.
DS Radha

I, pawan kumar aggarwal, holding a mobile connection with airtel india vide no: [protected].
my november bill no[protected] due on 06.12.2008 .paid on 05.12.2008 vide chq no.729936(axis bank) for Rs-366.00. and the same hve been cleared from my account on 11.12.2008.

Since then i am recieving call from recovery department daily.
and i am complaining with airtel complaint cell regulary. till date no action have been taken by the company.

I request for an early action in this regards. if company fails to update their data base timely and stop harrasing customer, advice the concernt dept to stop the services and refund my two years advance rental

thanks and regards

pawan kumar aggarwal

Hai .am in dubai i was ativate international roaming facility on my airtel prepaid.my mobile number is [protected].Successfully am rceving Messages from my friends.Past three days am not receiving any messages.I dont know whats the problem.I dont know how to check my balance and i don know how to contact cusomer care.Can u Check the details for me.and solution for that.My mobile is in roaming and receiving company off messages only.If balance is low tell me i l topup through EC through my friend.

Thanks
Riyaz Ahamed
[protected]
Uae

i have a airtail prepaid connection from more than one year, it was in a schime as under
airtail to airtail rs. .30 per minut airtail to other mobile rs. .30 per minuits
i make a recharge 15 days before of Rs. 240 for ful talk time. whene i make the recharge the diller said that your puls rate will remain same but now they are charging more.
when i contact airtail consumer care center after a long advertisement i able to contact the costomer care executive he asked me that your scheme hase ben changed.

I have a huge complaint again Airtel Digital TV. I purchased it on 20th Dec and I was told the installation will be done the same day at 8 PM. But no body turned up for the installation. Then on 21st they again issued me slot for the installation which was for 5 O clock in the evening and again nobody turned up. Airtel again felt sorry for this and were trying to issue me slot for the third time whcih I refused. The customer support service is so bad that they do not have any knowledge of who would be visiting at customer place they only assure that we have passed your complaint to backend department and they will give me call. But nobody is bothered to callback. Despite of long talk with customer support nobody so far turned up for the instllation. Airtel Service support is really pathetic. Its a newly launched service and in the starting they cannot keep their commitments and don;t know what will happen if their customer database increase.
I request all who are planning to buy Digital TV to stay away from it as I am too myself is figting with Airtel to refund my money back.

Regards

Mukesh

Hyderabad,
Dt.[protected]

I used to pay my AIRTEL Post Paid Mobile bill payment regulary initially through internet of ICICI Bank internet access to my SB account by Online Bill Payment method.

But once ICICI VISA Bill Pay called me and somehow I registered to pay the Same Airtel Post Paid Bill of my mobile through ICICI VISA Bill Pay. Everymonth, they paid before 5 days of the due date and infom me.

But in Dec'08 my Airatel Bill for Rs.2095.29 was due on 9th Dec'08 and I didnot receive any communication from ICICI VISA Bill Pay till 8th Of Dec'08. Then as usual I noticed that ICICI VISA Bill Pay had not paid my bill and hence I paid on Dt.[protected], my Airtel Bill through my Internet Account of ICICI by way of ONLINE BILL Payment.

I received an automated SMS immediately from AIRTEL about receipt of Payment. But to my surprise, Airtel started sending SMS and started calling that the Bill is not paid.

I lodged complaint to ICICI VISA BILL Pay and as well to AIRTEL, but I was put in to lot of anxiety and no body responded properly. After repeated phone calls to ICICI and Airtel Customer Care finally Airtel Acknolwedged the Payment of Rs.2296 pm Dt.[protected], but manwhile, to my Surprise ICICI VISA Bill Pay clerverly paid my Bill again saying that the DUE DATE of MY AIRTEL BILL is ON DT.[protected].

Now my Airtel Bill is paid twice. Who will compensate to my anxiety and the trouble I had to undergo all the time.

Lost airtel card (mobile no=[protected]) at kalewdi chowk with the handset.Ithink it might be stolen. So i just wanted to DIVERT THE CALLS OF PH NO=
[protected] TO [protected]

The two post paid connections in my name --- for Account No.[protected]Mobile No. [protected]) and Account No.[protected]Mobile No. [protected]) had been requested for discontinuation by me through the Airtel Gallery at Vashi, Navi Mumbai on 29-11-08. The request Nos. for the said disconnection were 19528959 and 19529073 respectively. I had paid all the pending dues as on 29-11-08. I request you to confirm the disconnection of the above two post paid connections. Also, I have paid the full advance rent for the period 26-11-08 to 25-12-08 but the above connections have been requested for disconnection on 29-11-08, I request that the pro rata amount of rent for the period 30-11-08 to 25-12-08 may be refunded to me by cheque. I reiterate that I do not want to continue the above two post paid connections and I have not used the said post paid connections after 29-11-08.

Your marketing salesman visited and sold the product.Had no technical knowledge, offered me wifi connection and a cheque for amount Rs.1500/- was given in the name of company.
Regular connection was given. On assurance of your engineer that wifi will be install in a day or two. Waiting for a week, approached to your salesman, he enquired from the office that wifi will be install right now.Engineer came with the defective wifi and showed his inability that he cannot do much.Will come after two days.HE got wifi, installed and asked for a laptop.I don't have laptop and asked this wirefree facility will I get on my PC and telephone.He explained the system and the purpose of wifi, which is not in use for my requirement.I refused and he contacted to his seniors.Explained the amount will be adjusted in my current month bill.
Received the bill.The amount paid for wifi is not adjusted in the bill.Kindly rectify the bill and send me correct bill.
Thanks.

Dear Airtel,

This is quite disgusting that ever since i submitted the request( recieved at Wega Centre with all relevent documents, Pune on 6.8.08)for the transfer of 2 numbers belonging to earlier BM of my company to my name...i have been running pillar to post for a solution.

The numbers are [protected], [protected]

Despite numerous visit and phone calls ...NO Solution has yet been given.

Airtel seems to have lost the

Rs. 25/- charges against sms sent to 69602 which was not sent from my mobile. Another Rs.3 were charged agaist sms sent to 779. These nos. not pertaining to me but charged by Airtel.

i want to deactivate this service so what i have to do to deactivate.i have consulted with the consumer centre but didnt get a satisfactor reply from them