Airtel Complaints & Reviews

We have not received any mobile bill w.e.f. 23.10.2008 to till date 16.12.08.

although i submmited your all payment but now i cannot pay any payment without bill.

kindly request please provide our mobile on website my e-mail ID : harish.[protected]@rediffmail.com

thanks & regards,
Harish Kumar Sharma

dear sir,
As i applied my pan card last month, still i am not yet recieved my pan card. This is my pan aknowledgement No:[protected] pls do me the favour as soon as possible.

This is with reference to my Airtel No.[protected] wherein before travelling to Bangalore on 15th.December, I had lodged a complaint with the Customer Care that during my earlier visit during November, '08 at Tumkur, I couldnot reach my son's Airtel No.[protected] throughout my stay at Tumkur for 15 days.During this time, to avoid such a situation I lodged A complaint with Ms.NEHA AT 12-33PM ON 13TH.DECEMBER. Iwas assured that it was a technical fault at Delhi which would be rectified by 15th.morning.Unfortunately this was not so.I am a single lady and feel frustrated at the deteriorating sevices provided by Airtel.All my communications have to be enrouted through my Husband's mobile to my son.EVEN TODAY I HAD TO CALL MY HUSBAND TO PERSUE THE COMPLAINT TO YOUR CUSTOMER CARE THROUGH [protected] AT DELHI.HE DISCUSSED WITH YOUR MR.RAJESH AT 12-30PM WHERE HE WAS TOLD THAT THE INHERENT PROBLEM WAS WITH AIRTEL & WOULD BE CORRECTED ON 17TH.DECEMBER.Till such time I again have to continue communication with my son at TUMKUR through my husband's mobile [protected].THIS IS SHEER NONSENSE & SHALL TAKE THIS MATTER UP WITH THE HIGHER AUTHORITIES.
Yours Faithfully,
MRS.SARBARI BANERJEE

my postpaid no. [protected]. i have exhausted by complaining with regards to my settlement of my post paid acccount . collection agency by the name of RMS solution called me with regards to outstanding, agent called rupali no.[protected] gave me a settlement figure which i agreed to pay and collection boy vishal came and took a check of settlement figure. and gave me a ordinary receipt which is not full and final receipt. and then few days later airtel legal dept sends me a letter asking me to pay further outstanding. then i called up legal dept mr vikram singh[protected]. he says there is nothing he can do and told me to call ms rupali. i called many times but she never picks up the phone. all i need is my full and final settlement letter .

mail details are given below

From:
THE VINTAGE <[protected]@rediffmail.com> | Add to Address Book | This is spam



To: Nodalofficer.[protected]@Airtel.in


Subject: Re: Re: Regarding Your Airtel Mobile [protected] [protected] [protected] [protected] [protected] 98104221


Date: Sat, 13 Dec 2008 10:49:13 IST


Cc: "121" <[protected]@airtelindia.com>
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






no answer til date. i am waiting your call before 5:00 oclock today if not resived your any responce then go to other step ?????????????
manoj kumar
[protected],[protected]

On Wed, 10 Dec 2008 THE VINTAGE wrote :
> call center 121 told no value added service activate and deactivate my hand because you are corporate client. your call center retain by mail details are given below :-
>
>On Mon, 17 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Customer,
> > >
> > >
> > >Thank you for contacting Airtel.
> > >
> > >This is with reference to your email regarding local pack activation
> >without confirmation for the Airtel mobile and contact details of
> >relationship manager for the Airtel mobiles:
> > >
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs is not activated on the Airtel mobile [protected], [protected],
> >[protected] and [protected].
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs has already been deactivated on your Airtel number [protected] with
> >effect from 10 November 2008 and we have been deactivated the same on your
> >Airtel number [protected] on 17 November 2008.
> > >
> > >However, kindly note that we do not activate or deactivate any service
> >without customer consent.
>
>but how can possible value pack cativated mobile number [protected] your representive tolad any plan or value service activeted without your permission not possible then how can activated.
>example one bill no.[protected], date:- 25.11.2008 activate call date:- 23.10.2008 but your call center conform me no any value added activate in this number.
>any customer not requested but i requested to you pl. send any excutive in my office and resolved this problem.
>Manoj Kumar
>[protected]
>
>
>On Sun, 07 Dec 2008 Nodalofficer.[protected]@Airtel.in wrote :
> > Dear Customer,
> >
> >Thank you for writing to Airtel.
> >
> >This has reference to your e-mail dated 02 December 2008 regarding your
> >Airtel mobiles
> >
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >
> >We regret the inconvienance faced by you.
> >
> >We would like to inform you that we have checked in our records and found
> >that 900Mins Local Free @Rs300 pack activated on your request as you got
> >the call regarding the same on 26-August-2008so all the charges are
> >correctly charged to you.
> >
> >Please be assured that our billing system is foolproof and there is no
> >manual intervention. The software captures the details of the call that
> >you make from and receive on your mobile and generates the invoice
> >accordingly. Once the invoice is generated, we take stringent measures to
> >ensure zero defects.
> >
> >Please know that we appreciate your valuable subscription with Airtel and
> >it has always been our constant endeavour to serve you better. In your
> >case also, required measures were taken to ensure that the invoice so
> >generated is correct and the calls are valid. I hope this clarifies
> >
> >For future, kindly call our 24 hrs customer care help line at 121 (toll
> >free) or contact Nodal Officer at [protected] (From Monday to Friday
> >between 9.30 AM to 6.30 PM). We would be glad to assist you.
> >
> >Assuring you the best of our services.
> >
> >Regards
> >Rinku Pal
> >Nodal Officer
> >Airtel
> >
> >
> >DISCLAIMER AND CONFIDENTIALITY NOTE:
> >
> >
> >The information in this email is confidential, and intended solely for the
> >addressee. Access to this e-mail by anyone else is unauthorized. Any
> >copying or further distribution beyond the original addressee is not
> >intended, and may be unlawful. The opinions expressed are those of the
> >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >e-mail has been successfully scanned for presence of virus. It is
> >recommended to scan the attachment before launching.
> >
> >
> >
> >
> >
> >
> >
> >
> >"THE VINTAGE" <[protected]@rediffmail.com>
> >12/03/2008 12:42 PM
> >Please respond to
> >"THE VINTAGE" <[protected]@rediffmail.com>
> >
> >
> >To
> >nodalofficer.[protected]@airtel.in
> >cc
> >"[protected]@airtelindia.com" <[protected]@airtelindia.com>
> >Subject
> >Re: Your Airtel Mobile(#[protected]) [REF:[protected]]
> > P Please do not print this e-mail unless it is absolutely
> >necessary P
> >
> >
> >
> >
> >
> >
> >i requested pl. call or meet me beacuse i am fedup your services
> >without information value added service activeted [protected], [protected],
> >[protected] - Rs. 300/- local Airtel free call 900 packs and [protected] -
> >rs. 15.
> >how to possible without my permission these services activated.
> >a am waiting uour reply pl. if no reply then other step ?
> >
> >On Mon, 17 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Customer,
> > >
> > >
> > >Thank you for contacting Airtel.
> > >
> > >This is with reference to your email regarding local pack activation
> >without confirmation for the Airtel mobile and contact details of
> >relationship manager for the Airtel mobiles:
> > >
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs is not activated on the Airtel mobile [protected], [protected],
> >[protected] and [protected].
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs has already been deactivated on your Airtel number [protected] with
> >effect from 10 November 2008 and we have been deactivated the same on your
> >Airtel number [protected] on 17 November 2008.
> > >
> > >However, kindly note that we do not activate or deactivate any service
> >without customer consent.
> > >
> > >Further, we wish to inform you that to know about contact details of your
> >relationship manager we request you to contact your HR or administration
> >department.
> > >
> > >It has always been our endeavor to provide you with the best customer
> >service and we assure you of our sincere commitment to meeting all your
> >future requirements too.
> > >
> > >We value your association with Airtel.
> > >
> > >
> > >Regards,
> > >
> > >Hafiz Ul Rehman
> > >Customer Services
> > >Airtel
> > >
> > >
> > >DISCLAIMER AND CONFIDENTIALITY NOTE:
> > >
> > >
> > >The information in this email is confidential and intended solely for the
> >addressee. Access to this e-mail by anyone else is unauthorized. Any
> >copying or further distribution beyond the original addressee is not
> >intended, and may be unlawful. The opinions expressed are those of the
> >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >e-mail has been successfully scanned for presence of virus. It is
> >recommended to scan the attachment before launching.
> > >
> > >
> > >---- Original Message ----
> > >
> > >
> > >
> > >
> > >Rupali Sahu ji
> > >
> > >i am company owner and totaly rong information please check? proper then
> > >reply me.Rs. 300/- local Airtel free call 900 pack activated mobile no:-
> > >[protected], account :[protected], without any information.
> > >
> > >no hr or administration dep. in my office. please send relation ship
> >mager
> > >contact number & name . any furtherdiscussion please contact my mobile
> > >number :- [protected], manoj kumar
> > >On Sat, 15 Nov 2008 [protected]@airtelindia.com wrote :
> > > >Dear Customer,
> > > >
> > > >
> > > >Thank you for contacting Airtel.
> > > >
> > > >This is with reference to your email regarding local pack activation
> > >without confirmation for the Airtel mobile [protected] and contact details
> > >of relationship manager for the Airtel mobiles:
> > > >
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >
> > > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >pack
> > >is not activated on the Airtel mobile [protected].
> > > >
> > > >Further, kindly visit our website www.airtel.in for any other monthly
> > >pack.
> > > >
> > > >We wish to inform you that to know about contact details of your
> > >relationship manager we request you to contact your HR or administration
> > >department.
> > > >
> > > >It has always been our endeavor to provide you with the best customer
> > >service and we assure you of our sincere commitment to meet all your
> >future
> > >requirements too.
> > > >
> > > >
> > > >Regards,
> > > >
> > > >Rupali Sahu
> > > >Customer Services
> > > >Airtel
> > > >
> > > >
> > >
> > >____________________________________________________________________________...⇄
> > > >DISCLAIMER AND CONFIDENTIALITY NOTE:
> > > >
> > > >The information in this email is confidential and intended solely for
> >the
> > >addressee. Access to this e-mail by anyone else is unauthorized. Any
> > >copying or further distribution beyond the original addressee is not
> > >intended, and may be unlawful. The opinions expressed are those of the
> > >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED.
> >The
> > >e-mail has been successfully scanned for presence of virus. It is
> > >recommended to scan the attachment before launching.
> > > >
> > > >---- Original Message ----
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Note: Forwarded message attached
> > > >
> > > >-- Original Message --
> > > >
> > > > From: "THE VINTAGE" <[protected]@rediffmail.com>
> > > >To: "121" <[protected]@airtelindia.com>
> > > >Subject: Fwd: some query
> > > >|-|
> > > >|R|
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> > > >
> > > >
> > > >
> > > >
> > > >Note: Forwarded message attached
> > > >
> > > >-- Original Message --
> > > >
> > > > From: "THE VINTAGE" <[protected]@rediffmail.com>
> > > >To: "121" <[protected]@airtelindia.com>
> > > >Subject: some query
> > > >my contact no:- [protected]
> > > >? ? ? ? ? ? ? ? Manoj Kumar
> > > >|-|
> > > >|R|
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> > > >
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> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Dear sir/Madam
> > > >
> > > >
> > > >Details are given below.
> > > >
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >
> > > >Who is my company coordinator officer.pl? Inform me. Name and number.
> > > >No officer has been visited in my office after 06 to till date.
> > > >
> > > >Surpeises without my permission activated Rs. 300/- local airtel free
> >call
> > > >900 pack my mobile number [protected].
> > > >
> > > >I requested pl. call me within 24 hours.
> > > >Waiting for your call. And suggest me any other monthly pack
> > > >|-|
> > > >|R|
> > > >|e|
> > > >|d|
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> > > >|-|
> > > >This e-mail and any files transmitted with it are for the sole use of
> >the
> > >intended recipient(s) and may contain confidential and privileged
> > >information. If you are not the intended recipient, please contact the
> > >sender by reply e-mail and destroy all copies and the original message.
> >Any
> > >unauthorized review, use, disclosure, dissemination, forwarding, printing
> >or
> > >copying of this email or any action taken in reliance on this e-mail is
> > >strictly prohibited and may be unlawful.
> > > >The recipient acknowledges that Bharti Airtel Limited or its
> >subsidiaries
> > >and associated companies(collectively "Bharti Airtel Limited"), are unable
> > >to exercise control or ensure or guarantee the integrity of/overthe
> > >contents of the information contained in e-mail transmissions and further
> > >acknowledges that any views expressed in this message are those of the
> > >individual sender and no binding nature of the message shall be implied
> >or
> > >assumed unless the sender does so expressly with due authority of Bharti
> > >Airtel Limited. Before opening any attachments please check them for
> > >viruses and defects.
> > > >
> > >|-|
> > >|I|
> > >|s|
> > >|h|
> > >|a|
> > >|r|
> > >|e|
> > >|-|
> > >This e-mail and any files transmitted with it are for the sole use of the
> >intended recipient(s) and may contain confidential and privileged
> >information. If you are not the intended recipient, please contact the
> >sender by reply e-mail and destroy all copies and the original message.
> >Any unauthorized review, use, disclosure, dissemination, forwarding,
> >printing or copying of this email or any action taken in reliance on this
> >e-mail is strictly prohibited and may be unlawful.
> > >The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> >and associated companies(collectively "Bharti Airtel Limited"), are unable
> >to exercise control or ensure or guarantee the integrity of/overthe
> >contents of the information contained in e-mail transmissions and further
> >acknowledges that any views expressed in this message are those of the
> >individual sender and no binding nature of the message shall be implied or
> >assumed unless the sender does so expressly with due authority of Bharti
> >Airtel Limited. Before opening any attachments please check them for
> >viruses and defects.
> > >
> >
> >
> >
> >
> >
> >This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
> >The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
> >

I have lost my airtel prepaid number. when i lost it, its balance was 381/-(INR).I complained to airtel customer care immediately after loosing it. Guy over phone told me, sir your Sim will be blocked within 4hrs. but i tried my phone after 24hrs, by that time my sim was activate, and person who was using it, kept doing the calls. i asked them who will be responsible if my number is misused then they told we do not know sir. Go to the airtel office and get one duplicate sim, then only your number will be disconnected.. i did the same, but at airtel office (lajpat nagar). first of all they don't have manners to talk. they treat customers as "Dog". and they told we don't have duplicate sim, come after 2 days. so even after 24hrs, they were not able to block my Sim. and they are not ready to help u for anything. Now after 3 days i got duplicate sim, but its been 24hrs, i have taken the Sim, and yet its not activated. so airtel services seems to be very poor these days. As i am using this airtel number from past two years, i am v much hurtled with airtel services. i suggest to everyone. please avoid airtel connections, and i[censored] wanna take, then forget that you will get any help from airtel customer care.

I need the detail of incoming and outgoing for the past 3 months.

airtel charging me campus to campus 20/sms & 1Rs/call

I had taken SIM card(phone no. [protected]) for my grandmother in October which was blocked, saying that we have not submitted the documents.For your kind information, we had submit documents twice to the retailer.If some miscommunication is there between you and retailer the why should customer suffer.Later, I personally went to Airtel office at Vega Center, Pune, with the documents, your staff was rude, unethical and non professional.They told me that SIM was recycled and that no. was given to someone else.
Being a law student form University of Pune, I request you to take the necessary action against the particular staff member and do something about my SIM otherwise, unwantedly I will have to approach Consumer Forum.

My e-mail ID is [protected]@yahoo.com, expecting your feedback.

I have a student plan SIM bought when I enrloled in to the Engineering college. I was told the GPRS service is available and I got a big recharge of Rs 600/- after sometime the validity of the SIM was expiring and I got the same recharged anticipating the recredit of the avialble Balance in the revalidated SIM.

I am at a loss to understand tha the services are restored withpout the balance available and no body clearly indicates the reason for the non recredit of the balnce.

If this is one case probably there may be many cases of cheating going unreported CAN I GET THE JUDICIOUS RECREDIT OF THE BALANCE AVAILABLE IN MY REVALIDATED SIM ON RECHARGING.

SHENOY RANJITHA BANGALORE

Dear Sir,
We have wireless internet connection but the same not working.Please send your Engineer urgently to do the needful.

Azad Singh
Phone No.[protected]

My son's prepaid located at Chennai was recharged by me at Devlali(Maharashtra) due to certain emergencies through easy recharge for Rs 333/-, but the talk time given was Rs 171.37 vide transaction ID No[protected] dated 14.12.08 at 5.55 PM. Tele No is [protected]. This is high time the cellular operator should put his house in order and give full talk time immediately.This may invite legal action if necessary.

Hi

I've complained to Airtel on 121 for registering a complaint that i'm getting the anonymous sales promotion SMS.

I got a response that it will be blocked as "Dont Disturb" service after 45 days.

I can understand this lead time for blocking for non-airtel messages. I dont understand on why Airtel cannot itself block their own sales promotion messages.

I'm getting at least 25 SMS per day on internet connectivity or something else even after this complaint 3 times.

balaji

new sim card was taken but it is not been activated
MSISDN:[protected]
sim:[protected]
IMSI:[protected]

my mobile usage is very too much, i have make plenty of calls every day i m facing a problem very much frm my airtel mobile i had mad complaints frm 3 oct but no service manager or technical dept callled yet they just need money they dont want to give service all this company shoud go out frm india if they just need money by ripping off there users

Dear Sir

THANK YOU FOR YOUR REPLY AT LAST

ERROR HAS BEEN FROM YOUR SIDE, AND NOT FROM OUR SIDE AS WE HAVE NOT SHIFTED
SO THEIR NO QUESTION ARISING OF NEW ADDRESS WHICH IS SAME AS FOLLOWING
"JIVRAJ TEA LIMITED 302 NATRAJ 34 VALLABHBHAI ROAD VILEPARLE WEST 400 056
MUMBAI MAHARASTRA INDIA "

IN SPITE OF OUR OFFICE BARER PERSONAL VISIT TO YOUR IN LINK ROAD AND LOWER
PAREL AND ALSO MANY E-MAILS, REMINDERS, CALL ON 121 NOTHING WAS SORTED OUT
.

THEN ONE FINE DAY WE RECEIVED 3 MONTH INVOICES TOGETHER THRU A COURIER,
AND WE SURPRISE TO SEE THE ADDRESS ON OUR INVOICE IS " X NEHARU NAGAR POLICE
LINE BLDG NO 143 ROOM NO 4859 NEAR SHANTARAM KRUSHANA PANTAVOLAR HIGH SCHOOL
KURLA WEST MUMBAI MAHARASTRA PIN 400024 " BE HAVE NO CONCERN WITH THIS
ADDRESS AT ALL WE WERE SHOCKED TO SEE THIS ADDRESS ON OUR INVOICE BASICALLY
IT IS ALSO DANGAROUROUS ON OUR PART THAT OUR DETAILED BILLED INVOICES WHICH
WE ARE PAYING FOR WERE GOING TO WRONG ADDRESS AND MAY BE TO WRONG HANDS.

SINCE WE ARE PAYING FOR DETAIL BILLING WE ARE LIABLE TO GET OUR OFFICIAL
DETAIL BILL IN TIME SO THAT THEIR IS NO INCONVENIENCE CAUSE TO BOTH O[censored]S.

WE ALSO WOULD LIKE TO HAVE COPIES OF ALL LAST 8 MONTHS COURIER'S POD TO
ENABLE US TO TRACE WHO WAS THE PERSON RECEIVING OUR BILLS IN COURIER WEST.

BEING A SO CALLED SOUND COMPANY LIKE AIRTEL, WE BELIEVE THIS ERROR COULD
NOT HAVE OCCURRED CONTINUOUS IN EIGHT MONTH IN A ROW . NOW WE HAVE A BELIEF
THAT THIS IS SOME KIND OF A MISCHIEF BEING PLAYED FROM YOUR SIDE .

WE ONCE AGAIN REQUEST YOU KINDLY REFER OUR TOTAL LOG MAINLY IN 121 -
E-MAILS - AND LETTER COMMUNICATION AND REVIEW THE MATTER FROM YOUR END.

BY NOW LOOKING AT OUR PAST RECORD FOR MANY YEARS WE ARE PAYING YOUR BILLS NO
MATTER HOW MUCH AMOUNT BEFORE DUE DATE, SINCE WE WERE NOT RECEIVING YOUR
BILL FROM APRIL 08, AND BEING A COMPANY ACCOUNT AND INDIAN INCOME TAX LAW
AND COMPANY AUDITOR'S REQUIREMENT WE ARE UNABLE TO ISSUE ANY PAYMENTS
WITHOUT AN INVOICE BUT IN YOUR CASE WE WERE STILL PAYING IN TIME, GOING OUT
OF THE WAY IN ORDER NOT TO DISTURB SERVICE IN ORDER, NOW IT WAS A HIGH TIME
AFTER SO MANY REMINDERS AND PERSONAL EFFORT THEIR WAS NO EFFORT FROM YOUR
SIDE TO RESOLVE OUR VERY SIMPLE GENUINE QUERY.

EVEN THOUGH MISTAKE WAS FROM YOUR END, YOU HAVE HUMILIATED US BY STOPPING
OUR OUT GOING SERVICES FOR ALMOST A WEEK THIS HAS CAUSED A BIG LOSS IN OUR
DAY TO DAY BUSINESS.

AWAITING YOU FAVOURABLE ACTION SOON


REGARDS

KIRAN SHAH
OUR NEW MOBILE NOs ARE : [protected], [protected], [protected], [protected]
FOR BETTER COMMUNICATION

as i wish to have an add on connection with my nos: [protected]. what should i have to do regarding that. and what airtel is giving facility for this connection.

Dear bharti family,
this is Aziz Khan one of airtel billing coustomer from 1.6 year my no. is[protected].
today saturday 13-dec- 2008 i got a call from no.[protected] for billing concetion...see the representive used very bad lanuage to my mother as well as to me...
first she called up me at 11.33am that time i am on work so dont attend the call...but when i called up at 1.30pm she not recived it and call back me and missbhihave with me and my family...
i want full detial of this no.
i want to see the face how used bad wards to my mother
how is the owner...and use... name and address
and for what perpose she called me..
regards
Khan Aziz
[protected]
mumbai