Airtel Complaints & Reviews

I am enclosing copy of my all mails sent to Airtel (Mobile No.[protected])for my compensation against I spent for my visit to Lucknow/Pune/Bangalore as their representatives every time confirmed that STD Facility is already running/activate within 4 hours - But all failed only false promises received. Every new executives blame to earlier & told I activatef. I sent so may reminders to get the e-mil id of Sh Mittal Ji or CEO of Airtel to send all the complaint to them to see the feedback of one customer But they are not giving any response.

I am sending copy of all my earlier mails for your immediate attention.

----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Thursday, 25 December, 2008 3:08:05 PM
Subject: Re: Regarding your Airtel number [protected]


No rersponse of customer complaint Where is your organisation is standing in this world.
Reminder/25.12.2008




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 16 December, 2008 6:35:27 PM
Subject: Re: Regarding your Airtel number [protected]




Reminder/16.12.2008 - No confirmation till date


[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Wednesday, 10 December, 2008 11:42:13 AM
Subject: Re: Regarding your Airtel number [protected]


No response Reminder 10.12.2008




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 2 December, 2008 12:12:49 PM
Subject: Re: Regarding your Airtel number [protected]


Reminder 2.12.2008




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Saturday, 29 November, 2008 6:16:07 PM
Subject: Re: Regarding your Airtel number [protected]


Dear Sir,

nto my experience with Airtel I have no other option to Knock the door for justice from other agencies i.e National Consumer Cell.
Thanks & Regards
D.K.SHARMA





[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Friday, 28 November, 2008 6:49:30 PM
Subject: Fw: Regarding your Airtel number [protected]


Feed Back still awaited No commitment to reply the mail in Airtel.


----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 25 November, 2008 7:01:53 PM
Subject: Re: Regarding your Airtel number [protected]


IN MY OPINION ALL CORRESPONDENCE ARE GOING IN A WRONG HANDS OR NO ONE IS INTERESTED TO REPLY AS I AM NOT GETTING ANY REPLY FROM A WORLD CLASS ORGANISATION LIKE AIRTEL. I THINK THIS IS A RIGHT OF CUSTOMER TO GET THE NECESSARY DETAILS FROM ANY ORGANISATION AND ASK FOR COMPENSATION AGAINT HARRASSMENT. BUT REALLY THIS IS NOT A CUSTOMER ORIENTED ORGANISATION AS NO ONE BOTHERED ON THE correspondence OF CUSTOMERS.

Kindly look into the mails at the earliest & provide the details at the earlist for immediate action.

Thanks & Regards d.k.sharma






[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Tuesday, 18 November, 2008 2:49:58 PM
Subject: Re: Regarding your Airtel number [protected]


No response where is customer standing in Airtel. For giving the e-mail id of their Chairman/CEO/Managing Director they will take so long time to reach the customer complaint. Is any one in Airtel who give us the status of my complaint
1. Email id of Chairman/Worthy Managing Director/CEO
2. Status of my Compensation against the services & harrassment during my visit of various places because of network failure-only false promises to restore the services, every one confirmed I done - now every one is silent to save their own colleagues.

Please take immediate steps & provide us status immediately as this is a consumer right to get the desired information from the organisation.

Matter urgent & request again to send the status immediately it shown that any channels is not looking the complaint & they are busy to close the case at the earliest who is listening the customer & where customer go when your exceutives are harrassing.

Again request for immediate response.

D.K.SHARMA
[protected]/[protected]





[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Cc: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com; Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Tuesday, 18 November, 2008 2:02:52 PM
Subject: Re: Regarding your Airtel number [protected]


nO RESPONSE




[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Cc: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Monday, 17 November, 2008 4:43:28 PM
Subject: Re: Regarding your Airtel number [protected]







[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Saturday, 15 November, 2008 7:50:04 PM
Subject: Re: Regarding your Airtel number [protected]


NO RESPONSE TILL DATE REGARDING WORTHY CHAIRMAN E-MAIL ID/COMPENSATION STATUS OF MY CASE.





[protected][protected][protected][protected]
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: Appellate.[protected]@Airtel.in; modalofficer.[protected]@airtel.in; [protected]@airtelindia.com
Sent: Wednesday, 12 November, 2008 3:01:51 PM
Subject: Re: Regarding your Airtel number [protected]


Reminders/11.11.2008

In continuation of my earlier communications regarding confirmation of
1. E-mail id of Chairman/Managing Director/CEO -
2. Compensation regarding services not provided by your world class organisation due to wrong commitment given by your executives, Every one is workign to save his own colleaguesl-Customer harrassment & Taken decision at your end without no word listen from customer - GIVEN HIS DECISION AS THEY ARE FINAL AUTHORITY IN THIS WORLD CLASS ORGANISATION WITHOUT INVESTIGATING THE CASE IN DETAIL.
I am still waiting for your confirmation regarding these issues at the earliest.

Matter Most urgent & send your confirmatION IMMEDIATELY otherwise I have no option to knock the door for justice to Consumer Court/Honourable Court/Prime Minister of India/Worthy President of India.

Thanks & Regards

D.K.SHARMA
1329 SECTOR-7, URBAN ESTATE
GURGAON-122 001 (HARYANA)
[protected]/[protected]





[protected][protected][protected][protected]
From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: Dushyant Sharma <[protected]@yahoo.co.in>
Sent: Tuesday, 4 November, 2008 3:25:57 PM
Subject: Regarding your Airtel number [protected]





Dear Mr. Sharma,

This has reference to your complaint dated 30 October 2008 regarding disruption in roaming facility on your Airtel number [protected].

We can understand your problem while on roaming and your grievance thereof. We once again regret the inconvenience caused to you. We can also understand the pain when you were not able to connect the roaming service while travelling.

Further, we trust that one odd incident would not come in the way of our relationship built over the years. We regret the infeasibility to give you any compensation .We value you as our esteemed customer and look forward to a long and fruitful association with you.

For future, kindly call our customer care help line at 121 (toll free) and we would be glad to assist you.


Assuring you the best of our services.

Regards
Zeeshan Haider
Appellate Officer
Airtel

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:




The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.









Dushyant Sharma <[protected]@yahoo.co.in>
[protected]:59 PM
To Appellate.[protected]@Airtel.in, modalofficer.[protected]@airtel.in, modalofficer.[protected]@airtel.in, sachin.[protected]@airtel.in, central.[protected]@airtel.in, [protected]@airtel.in, central.[protected]@airtel.in, [protected]@airtel.in, [protected]@airtel.in
cc
Subject Re: Your Airtel Mobile (#[protected])

P Please do not print this e-mail unless it is absolutely necessary P





Dear Sir,

Thanks for your mail I have gone through the same in details & observed some discrepencies in your reply.

1. Technical Error -You mentioned that it is out of control and on other side your representatives every time confirmed that they solved the problem & you will never face it again but in actual STATUS SAME - Who is right you or your representatives who is attending the telephone calls? where customer believe?
2. How a customer know it is technical or man made fault - When your representatives every time confirmed "I done as earlier executive not done" who is right & who is wrong - this is a serial story of every time. I never confirmed by your executives what is the main cause of this fault - you are doing all these things at your end without any confirmed intimation to customer Who is faulty - I or Airtel. Whose responsility to inform - I or Airtel as a Connection holder I booked my complaint to 121 but on Airtel who complete his responsibility - Than how you say that my case is not cover under compensation.

Respected sir, this is totally a case of compensation as a waste my business trip because of your Irresponsible Executives. It is clearly shows that you are giving wrong statement to save your own people & not considering the cost of harrassment & embrassing situation of person who is having Blackberry Set but no Net work.

I am asking a amount which I spent on my tours on actuals as all bills attached with the mail then where is Justice in Airtel it shows that no difference between 121 or Appellate Authority. I observed that they are not going in depth of the complant as a routine all are working in hurry to close the case. But this is a genuine case again go through the correspondence carefully before closing the same.

I request your goodself to look into the matter personally in depth with all correspondence before giving any one side decision. As a customer I have a full right to ask for compensation because of services not provided by any authority after their commitment to restore as you charged the amount of STD in your bills against not cunction of services - No one goes in depth the frequency of callrecord of your 121 working or Call Centre People working as they are only giving a lips services in actual as they are only big stone between Management & Customers. Convey my feelings to Chairman Sir in your Board Meeting.

Kindly give the e-mail id of Worthy Chairman of Airtel to knock the door before knocking the door for justice to Honourable Court/Consumer Court as we are looking the advertisement on our TV regarding right of a customer - Book a complaint to customer care/Shop from you purchased the goods, if they are not listing to go area manager, not listening - Go the Company Sr Management so we are adopting the same procedure as we are Jagruk Nagrik of this democratic Country". Before hearing/looking the case you adopred the sameprocedure & declare the result because every one in Airtel is in hurry. In actual this is a sign of bad days are coming in near future as every one is stopping the noice of customer & saving his face only.

Any Justice in Airtel who & where these Judges are sitting if a customer want to meet kindly confirm date & time for meeting to knock the door. Kindly provide us e-mail id of Airtel Chairman as a govt notification every one has full right to ask any information of company but on your website no such information is available. Kindly confirm the same as I want to send my all earlier correspondence to Worthy Chairman office directly I think Honourable Worthy Chairman is the right person to listen the customer as it is clear from your mail that you all are final authority to take decision without contacting the parties where is Justice - for every judgement hearing of both parties are essential but in Airtel Appellate Authority is final No Need to listen any one before declaring judgement.


I request your goodself to look into the matter in depth again & confirm the following

1. E-mail id of Chairman
2. Status of my compensation amount
3. Who is the right person to contact except Chairman-e-mail id required.
4. Where is customer standing in Airtel

Matter most urgent & open your ear & eyes before customer close their ear & eyes from Bad Services of Airtel. I again request your goodself to look into the matter on top priority & take decision after going throuth/listen the voice of customer before taking/declaring any one side decision. Re-consider your decision & send my compensation amount at the earliest.

With kind regards

D.K.SHARMA
1329, SECTOR-7 EXTN
URBAN ESTATE, GURGAON
MOB.[protected]/[protected]








[protected][protected][protected][protected]
From: "Appellate.[protected]@Airtel.in" <Appellate.[protected]@Airtel.in>
To: Dushyant Sharma <[protected]@yahoo.co.in>
Sent: Friday, 24 October, 2008 3:11:22 PM
Subject: Your Airtel Mobile (#[protected])





Dear Mr. Sharma,

This has reference to your complaint dated 22 October 2008 regarding disruption in roaming facility.

We can understand your problem while on roaming and your grievance thereof. We once again regret the inconvenience caused to you. We can also understand the pain when you were not able to connect the roaming service while travelling.

Though this is unfortunate that you faced certain problems while on roaming, we would like to submit that it was purely because of some technical error. This was entirely unintentional due to the technical error beyond the humane control we can exercise in normal course.

We will not be in a position to give you compensation on account of technical errors. However, please be assured that you can access our customer care service round the clock to get personalized service from our side.

Further, we trust that one odd incident would not come in the way of our relationship built over the years. We value you as our esteemed customer and look forward to a long and fruitful association with you.

Should you require further assistance, please do not hesitate to contact us. You may send us an SMS on 121 or email us at [protected]@airtelindia.com and we shall make every effort to revert with resolution as soon as possible.


Regards,
Aarti Handa
Appellate Officer
Airtel
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.







Dushyant Sharma <[protected]@yahoo.co.in>
[protected]:51 AM

To [protected]@airtelindia.com, appellate.[protected]@airtel.in, n
cc [protected]@yahoo.com
Subject Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Sir,

In continuation of my earlier correspondence I am enclosing Summary of Actual Expenses incurred during my visit to Delhi-Lucknow & Delhi-Pune-Bangalore Visit, Copy of Air Ticket & Hotel Bill+ Non Bearable Cost of Business on account of Network Failuire during my visits.

You are requested to send my Demand Draft at the earliest. Matter Most serious otherwise I have no option to knock the door for justice to Honourable Court as all authorities in Airtel are still silent on this important issue.

With kind regards

D.K.SHARMA
1329 SECTOR-7 EXTN
URBAN ESTATE
GURGAON-122 001
HARYANA
[protected]


----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel..in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel..in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Thursday, 16 October, 2008 6:55:06 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel..in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel..in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 3:30:07 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 3:28:16 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]
----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 3:26:30 PM
Subject: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Original Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 2:39:04 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]

Kind Attn : Sh Mittal Ji,

Respected Sir,

Kindly spare few seconds from your valuable time TO GO THROUGH MY EARLIER MAILS & solve the problem of customer as in your World Class Organisation no one is ready to listen the customer. Every one is asking such question which is not necessary as I got mobile no of any senior person they are pressing how you got my mobile no. This is a practice in your organisation. Kindly look into the system to improve the customer services at the earliest.

iF APOSSIBLE KINDLY MAKE A SYSTEM OR CHANNNEL, IF A CUSTOMER WANT TO INTEREACT WITH YOU DIRECTLY

Matter most serious

Thanks

K.K.SHARMA
[protected]

----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Wednesday, 15 October, 2008 2:18:48 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Tuesday, 14 October, 2008 2:53:20 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]



----- Forwarded Message ----
From: Dushyant Sharma <[protected]@yahoo.co.in>
To: [protected]@airtelindia.com; appellate.[protected]@airtel.in; modalofficer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; central.[protected]@airtel.in; [protected]@airtel.in; [protected]@airtel.in
Sent: Tuesday, 14 October, 2008 10:18:59 AM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]

Cc: [protected]@yahoo.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-[protected]-[protected]=:79731"

--0-[protected]-[protected]=:79731
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <dushyant6=
[protected]@yahoo.co.in>=0ATo: [protected]@airtelindia.com=0ASent: Tuesday, 14 October, 200=
8 10:06:24 AM=0ASubject: Fw: Your Airtel Mobile (#[protected]) [REF:20380251=
4498]=0A=0A=0A=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sha=
rma <[protected]@yahoo.co.in>=0ATo: appellate.[protected]@airtel.in; modalofficer.=
[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; [protected]@air=
tel.in=0ACc: [protected]@yahoo.com=0ASent: Tuesday, 14 October, 2008 10:04:52 AM=
=0ASubject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]=0A=0A=
=0APlease go through my complaint seriously & pay my compensation amount im=
mediately as no one in airtel is ready give e-mai id/telephone no of Sh.Bha=
rti Mittal Ji to book my complaint to your higher authorities as in Bharti =
No one is ready to give customer satisfaction. They think they are the only=
person who is dring the Airtel & they are only final authority.=C2=A0 Matt=
er most serious =0A=0AImmediate response is requested.=0A=0AK.K.SHARMA=0A98=
18319534=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <d=
[protected]@yahoo.co.in>=0ATo: central.[protected]@airtel.in; [protected]@airtel.in=
=0ACc: [protected]@airtel.in=0ASent: Tuesday, 14 October, 2008 9:28:06 AM=0AS=
ubject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]=0A=0A=0A=0A=
=C2=A0=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <dushyant6461=
@yahoo.co.in>=0ATo: sachin.[protected]@airtel.in=0ASent: Tuesday, 14 October, 200=
8 9:16:13 AM=0ASubject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]=
498]=0A=0A=0ANo response till date????=0AKindly give me e-mail id of Chairm=
an of Airtel to send the exact feedback about his world class organisation.=
Treat it most urgent=C2=A0 & send my compensation amount immediately=0ATha=
nks=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: Dushyant Sharma <dushya=
[protected]@yahoo.co..in>=0ATo: sachin.[protected]@airtel.in=0ACc: [protected]@yahoo.com=0AS=
ent: Monday, 13 October, 2008 4:40:40 PM=0ASubject: Fw: Your Airtel Mobile =
(#[protected]) [REF:[protected]]=0A=0A=0AKind Attn Mr Sachin Vaish - 981867=
0896=0A=0AAs discussed, please go through the mail & remove such stone from=
the way of customer for betterment of organisation.=C2=A0 Also arramge to =
pay the ccompensation amount at the earliest=C2=A0=0A=0AThanks & Regards=0A=
=0AD.K.SHARMA=0A[protected]=0A=0A=0A=0A----- Forwarded Message ----=0AFrom: =
Dushyant Sharma <[protected]@yahoo.co.in>=0ATo: [protected]@airtelindia.com=0ACc: =
[protected]@yahoo.com=0ASent: Monday, 13 October, 2008 10:05:40 AM=0ASubject: Re=
: Your Airtel Mobile (#[protected]) [REF:[protected]]=0A=0A=0AThanks for yo=
ur prompt reply.=C2=A0 My comments are as under :-=0A1.=C2=A0=C2=A0=C2=A0 I=
n your well reputed organisation there is no meaning of=C2=A0 Customer Care=
such as 121 or 198 maximum time these numbers are No Reply or the exceutiv=
es are working as per thier convenience as it is clear from my earlier mail=
- all=C2=A0telephone lines of Floor Managers/Managers are always busy as pe=
r your executives and they are busy=C2=A0in=C2=A0other work & they have no =
time to talk with customers.=0A2.=C2=A0=C2=A0=C2=A0 This is not a first inc=
ident these are regular problems when I left NCR, =C2=A0 On my complaint cus=
tomer care=C2=A0assured me that this will not repeat in future - but after =
one week I am facing the same where is technical team or your assurances ??=
????.=C2=A0 Where is commitment of your executives to solve the problem wit=
hin 1-4 hours commitment?????No commitment only come in office One Lunch & =
Two Punch Pcocedure there is no responsibility of any one to go through the=
complaint in details & give the solution to customer=0A3.=C2=A0=C2=A0=C2=
=A0 As I mententioned in my mail I am in pune & last time I was in Lucknow =
in open or office block Signal problem.=C2=A0As your team confirmed that I =
requested to deactive national roaming - totally wrong statement.=C2=A0I ne=
ver requested your office to discontinue my National Roaming than who allow=
AIRTEL to discontinue without my consent.=0A4.=C2=A0=C2=A0=C2=A0 Send my c=
laim amount of Rs.10, 00, 000.00 Lac towards harrassment & business loss due =
to your network problem.=C2=A0 As your network is detoriating day by day an=
d this is common feedback only in advertisement this is good in practical N=
IL.=0A5.=C2=A0=C2=A0=C2=A0 In my opinion you have not gone through my mail =
so you are asking such question.=C2=A0 As desired, please note the followin=
gs :-=0A=C2=A0=C2=A0=C2=A0=C2=A0=0A=09* Landmark - Out of NCR- In India =0A=
=09* Duration of problem Regular =0A=09* Type of handsets Blackberry Nokia =
=0A=09* Number of signals (0, 1, 2, 3, 4) 0-1 Not able to dial or get the call =
=0A=09* Voice quality (Good, Average, Poor) Poor =0A=09* Area (Indoor, Outd=
oor, Basement, In car) Open or in office =0A=09* Wall type (Brick, Concrete=
)Normal=0AI day is not so far when people like me close their eyes from you=
r false advertisement of net work on Boards and adopt the alternate operato=
r without any pressure.=C2=A0 Kindly convey this message to Sh Bharti Mitta=
l ji to take immediate steps to solve these problem otherwise AIRTEL will b=
e name of PAST.=0A=C2=A0=0AKindly confirm your action plan to solve the pro=
blem=C2=A0 as =C2=A0no false commitment required from your customer care an=
d I require commitment from Sh Bharti Mittal Ji only.=C2=A0 Kindly give=C2=
=A0this message to your Higher Authorities to=C2=A0see the problem personal=
ly & do not left these things on such irresponsible executives.=C2=A0 Matte=
r most urgent.=C2=A0 Confirm status of my compensation amount otherwise I h=
ave no option to knock the door for justice to Honourable Court.=C2=A0=0A=
=C2=A0=0AK.K.SHARMA=0A[protected]=0A=0A=0A=0A----- Original Message ----=0AF=
rom: "[protected]@airtelindia.com" <[protected]@airtelindia.com>=0ATo: [protected]@yahoo.c=
o.in=0ASent: Sunday, 12 October, 2008 11:02:55 PM=0ASubject: Your Airtel Mo=
bile (#[protected]) [REF:[protected]]=0A=0A=0ADear Mr. Sharma, =0A=C2=A0=0A=
=C2=A0=0AThank you for contacting Airtel.=0A=C2=A0=0AThis is with reference=
to your email expressing concern over call drop problem on your Airtel num=
ber[protected].=0A=C2=A0=0AWe regret to inconvenience faced.=0A=C2=A0=0AIn a=
ddition to our services, one of the benefits we try very hard to offer our =
customers is convenience, and we have not met that standard in this case.=
=C2=A0 =0A=C2=A0=0AWe would request you to please provide us with the follo=
wing details so that we can assist you in this regard:=0A=C2=A0=0A=09* Land=
mark =0A=09* Duration of problem =0A=09* Type of handsets =0A=09* Number of=
signals (0, 1, 2, 3, 4) =0A=09* Voice quality (Good, Average, Poor) =0A=09* Ar=
ea (Indoor, Outdoor, Basement, In car) =0A=09* Wall type (Brick, Concrete)=
=0A=C2=A0=0AIt is always important for us to hear how customers react to al=
l aspects of our services.=C2=A0 Strong customer feedback like yours helps =
us continue to improve the service we provide, and we appreciate the time y=
ou took to write to us.=0A=C2=A0=0AIt has always been our endeavor to provi=
de you with the best customer service and we assure you of our sincere comm=
itment to meeting all your future requirements too.=0A=C2=A0=0AWe value you=
r association with Airtel.=0A=C2=A0=0A=C2=A0=0ARegards, =0A=C2=A0=0AAshish T=
iwari=0ACustomer Services=0AAirtel=0A=C2=A0=0A=C2=A0=0A=C2=A0=0A=C2=A0=0ADI=
SCLAIMER AND CONFIDENTIALITY NOTE:=0A=C2=A0=0A=C2=A0=0AThe information in t=
his email is confidential and intended solely for the addressee. Access to =
this e-mail by anyone else is unauthorized. Any copying or further distribu=
tion beyond the original addressee is not intended, and may be unlawful. Th=
e opinions expressed are those of the sender, and do not necessarily reflec=
t those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned =
for presence of virus. It is recommended to scan the attachment before laun=
ching.=0A=C2=A0=0A=C2=A0---- Original Message ----=0A=0A=0ADear Sir, =0A=0AI=
n continuation of my earlier mail regarding Airtel Network Problem during=
=0ANCR & Roaming. Now I am in Pune & facing the same problem.? It? seems th=
at=0ANo one is looking the customer feedback & every one is in hurry to clo=
se=0Athe complaint.=0A=0AToday?I contacted your customer care mobile no.981=
0012345?(Mr Joginder=0AKUmar)?&?he? confirmed that problem in your system .=
? Now every thing is=0Anormal as?I reset??your number & problem will be res=
olved within 1 to 4=0AHours or you adopt 2nd option select Airtel in manual=
mode to avoid such=0Aproblem in future.? This is a very serious issue ever=
y time before going=0Aanywhere I?follow??this procedure - Contact your repr=
esentative & he reset=0Amy number .? It shows that?your technical team is n=
ot capable? to solve?the=0Aproblems.In my opinion it is not justified &?acc=
eptable to you?A/c Holder.=0ABecause of this routine problem & I have no op=
tion to=0A-??? Go to Vadafone or other operator=0A-??? Knock the door for j=
ustice to Mr.Bharti Mittal Ji or?Honourable Court.=0A=0AFirst option is mor=
e convenient to me because this is easily possible & but=0Aa day is not so =
far when people will close their eyes from the Big Banners=0Aof Airtel beca=
use of poor customer feedabck & No one can do any thing after=0Aclosing the=
ir eyes.?Due to failure of my mobile network I lost?my big=0Abusiness deal =
today & heavy financial loss.?Look into the matter on top=0Apriority & pay =
Rs.10, 00, 000.00 as compensation immediately.=0A=0AIMMEDIATE RESPONSE REQUES=
TED.=0A=0AThanks & Regards=0A=0A?K.K..SHARMA=0A[protected]=0A=0A=0AFrom: 121=
@airtelindia.com [mailto:[protected]@airtelindia.com]=0ASent: Tue, 07 Oct 2008 20:3=
1=0ATo: [protected]@omaxauto.com=0ASubject: Your Airtel Mobile (#[protected]) [REF:2=
[protected]]=0A=0A=0ADear Mr. Sharma, =0A=0A=0A=0A=0A=0AThank you for contac=
ting Airtel.=0A=0A=0A=0AThis is with reference to your email expressing you=
r concern over the=0AAirtel services and deactivation of National Bharti Ro=
aming without any=0Arequest from your Airtel number [protected]. We regret f=
or the inconvenience=0Acaused.=0A=0A=0A=0AWe share your anguish in this reg=
ard.? We value our customers trust above=0Aall else-it is the foundation up=
on which Airtel was built.? Rest assured, =0Awe are personally looking into =
the matter and have taken necessary steps to=0Aensure that such incident is=
not repeated.=0A=0A=0A=0AIt is always important for us to hear how custome=
rs react to all aspects of=0Aour services.? We value your feedback on our c=
ustomer care department.=0AStrong customer feedback like yours helps us con=
tinue to improve the=0Aservice, and we appreciate the time you took to writ=
e to us.=0A=0A=0A=0AOur aim at Airtel is to provide a convenient and effici=
ent service; however=0Ain this case, we have not met that standard. We regr=
et that we were not=0Aable to fulfill your expectations for this level of s=
ervice.=0A=0A=0A=0AIt has always been our endeavor to provide you with the =
best customer=0Aservice and we assure you of our sincere commitment to meet=
all your future=0Arequirements too.=0A=0A=0A=0AWe value your association w=
ith Airtel.=0A=0A=0A=0A=0A=0ARegards, =0A=0A=0A=0AJagjeet Singh=0A=0ACustome=
r Services=0A=0AAirtel=0A=0A=0A=0A[protected][protected]-=
[protected][protected][protected]-=0A=0A=0A=0A=
=0A=0ADISCLAIMER AND CONFIDENTIALITY NOTE:=0A=0A=0A=0A=0A=0AThe information=
in this email is confidential and intended solely for the=0Aaddressee. Acc=
ess to this e-mail by anyone else is unauthorized. Any=0Acopying or further=
distribution beyond the original addressee is not=0Aintended, and may be u=
nlawful. The opinions expressed are those of the=0Asender, and do not neces=
sarily reflect those of BHARTI AIRTEL LIMITED. The=0Ae-mail has been succes=
sfully scanned for presence of virus. It is=0Arecommended to scan the attac=
hment before launching.=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A---- Original Message =
----=0A=0A=0ADear Sir/Madam, =0AI though it can be tracked thru complaint nu=
mber.=0AMy mobile number is[protected]=0AThanks for your prompt response, =
KK Sharma=0A=0A***=0A-----Original Message-----=0AFrom: [protected]@airtelindia.com=
[mailto:[protected]@airtelindia.com]=0ASent: Tue, 07 Oct 2008 1:26=0ATo: K K Sharm=
a=0ASubject: Request for your mobile# - Compensation=0A=0A=0A=0ADear Custom=
er, =0A=0AWe are unable to process your request received through email since=
either=0Athe mobile no. is not mentioned or it is not in the correct forma=
t.=0A=0A=0APlease resend the mail again with your Airtel Mobile no. in the =
Subject as=0Aper the following format:=0A=0A98XXXXXXXX or 99XXXXXXXX=0A=0AA=
ssuring you of our best services, always.=0A=0AWarm Regards=0AAirtel Custom=
er Service=0A=0A=0A=0ADear Sir/Madam, =0A=0A=0A=0AThis is to intimate you th=
at I left for Lucknowby evening flight dated 5th=0AOct=0A08. When tried to =
contact for taxi driver, I observed that there is no=0Anetwork=0Aavailable.=
Next day I visited Tata Motors and again tried to contact my=0ACorp=0Aoffi=
ce and other important clients, but the fate was same.=0A=0A=0A=0AOn 6th ni=
ght when returned to Delhi around 2230h, I contacted customer care=0A=0Awhe=
re in I was told that due to some technical error, the national roaming=0As=
ervice to my number got de-activated(refer complaint number: 3804427).=0A=
=0A=0A=0ASituation aggravated further when I got SMS saying ?On my request =
the=0Anational=0Aroaming is being activated?, where as it was purely your f=
ault. Over and=0Aabove=0Ayour CC executive kept on arguing with me.=0A=0A=
=0A=0AIn this scenario, where in my whole visit served no purpose on accoun=
t of=0Ahelplessness due to non-availability of national roaming, May I requ=
est you=0Ato=0Apay me the compensation of following:=0A=0AAir ticket DEL-LK=
O 5/10/08: Rs 5360/-=0A=0AMy one day salary: Rs.. 5, 000/-=0A=0AAir ticket LK=
O-DEL 6/10/08: Rs. 3890/-=0A=0ATo & fro taxi charges: Rs. 1600/-=0A=0A=0A=
=0AWaiting for quick action from your side=0A=0A=0A=0AWith regards=0A=0A=0A=
=0AK.K.Sharma=0A=0AVice President?Corporate Engineering=0A=0AOmax Autos Ltd=
., Corporate Office Plot No. 26, Bays 4, Institutional Sector=0A32, =0AGurga=
on-122 001 (Haryana) India=0A=0APh:+[protected] Fax: +[protected]? W=
ebsite: www.omaxauto.com=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=0A=
=0A=0A=0A=0A=0AHelp yourself with ease. Wherever you are.=0A=0ANow view and=
pay your bills online at www..airtel.in=0A=0AClick here to register yoursel=
f.=0A=0Ahttp://www.airtel.in=0AThis e-mail and any files transmitted with i=
t are for the sole use of the=0Aintended recipient(s) and may contain confi=
dential and privileged=0Ainformation. If you are not the intended recipient=, please contact the=0Asender by reply e-mail and destroy all copies and th=
e original message. Any=0Aunauthorized review, use, disclosure, disseminatio=
n, forwarding, printing or=0Acopying of this email or any action taken in r=
eliance on this e-mail is=0Astrictly prohibited and may be unlawful.=0AThe =
recipient acknowledges that Bharti Airtel Limited or its subsidiaries=0Aand=
associated companies(collectively "Bharti Airtel Limited"), are unable=0Ato=
=0Aexercise control or ensure or guarantee the integrity of/overthe content=
s=0Aof=0Athe information contained in e-mail transmissions and further ackn=
owledges=0Athat any views expressed in this message are those of the indivi=
dual sender=0Aand no binding nature of the message shall be implied or assu=
med unless the=0Asender does so expressly with due authority of Bharti Airt=
el Limited.=0ABefore=0Aopening any attachments please check them for viruse=
s and defects.=0A=0A=0A=0A[protected][protected][protected]=
[protected][protected][protected]=0A=0A=0ADisclaimer:=0A=
=0AThis message is for the designated recipient only and may contain=0Apriv=
ileged, proprietary, confidential=0Aor otherwise private information.If you h=
ave received it in error, please=0Adelete the original after=0Anotifying us =
immediately at [protected]@omaxauto.com.=0A=0AThank you.=0A=0AOMAX AUTOS LTD.=0APle=
ase visit us at: www.omaxauto..com=0A=0AThis e-mail and any files transmitt=
ed with it are for the sole use of the=0Aintended recipient(s) and may cont=
ain confidential and privileged=0Ainformation. If you are not the intended =
recipient, please contact the=0Asender by reply e-mail and destroy all copi=
es and the original message. Any=0Aunauthorized review, use, disclosure, dis=
semination, forwarding, printing or=0Acopying of this email or any action t=
aken in reliance on this e-mail is=0Astrictly prohibited and may be unlawfu=
l. The recipient acknowledges that=0ABharti Airtel Limited or its subsidiar=
ies and associated=0Acompanies(collectively "Bharti Airtel Limited"), are un=
able to exercise=0Acontrol or ensure or guarantee the integrity of/overthe =
contents of the=0Ainformation contained in e-mail transmissions and further=
acknowledges that=0Aany views expressed in this message are those of the i=
ndividual sender and=0Ano binding nature of the message shall be implied or=
assumed unless the=0Asender does so expressly with due authority of Bharti=
Airtel Limited.=0ABefore opening any attachments please check them for vir=
uses and defects.=0A|[protected][protected][protected]=
[protected]|=0A|[protected][protected][protected]=
[protected]----|=0A|[protected]------ |=0A| |=0A|Disclaim=
er: |=0A| |=0A|This message is for the designated recipient only and may co=
ntain |=0A|privileged, proprietary, confidential |=0A|or otherwise private in=
formation.If you have received it in error, please |=0A|delete the original =
after |=0A|notifying us immediately at [protected]@omaxauto.com. |=0A| |=0A|Thank y=
ou. |=0A| |=0A|OMAX AUTOS LTD. |=0A|Please visit us at: www..omaxauto.com |=
=0A| |=0A|[protected][protected][protected]-----=
[protected]|=0A=0A=0A=0A=0AAdd more friends to your messenger and enjoy! Invi=
te them now..=0A=0AThis e-mail and any files transmitted with it are for the=
sole use of the intended recipient(s) and may contain confidential and pri=
vileged information. If you are not the intended recipient, please contact =
the sender by reply e-mail and destroy all copies and the original message.=
Any unauthorized review, use, disclosure, dissemination, forwarding, printi=
ng or copying of this email or any action taken in reliance on this e-mail =
is strictly prohibited and may be unlawful. The recipient acknowledges that=
Bharti Airtel Limited or its subsidiaries and associated companies(collect=
ively "Bharti Airtel Limited"), are unable to exercise control or ensure or =
guarantee the integrity of/overthe contents of the information contained in=
e-mail transmissions and further acknowledges that any views expressed in =
this message are those of the individual sender and no binding nature of th=
e message shall be implied or assumed unless the sender does so expressly w=
ith due
authority of Bharti Airtel Limited. Before opening any attachments please =
check them for viruses and defects. =0A________________________________=0AA=
dd more friends to your messenger and enjoy! Invite them now.=0A___________=
_____________________=0ABe the first one to try the new Messenger 9 Beta! C=
lick here.=0A________________________________=0AAdd more friends to your me=
ssenger and enjoy! Invite them now.=0A________________________________=0AAd=
d more friends to your messenger and enjoy! Invite them now.=0A____________=
____________________=0AAdd more friends to your messenger and enjoy! Invite=
them now.=0A________________________________=0AConnect with friends all ov=
er the world. Get Yahoo! India Messenger.=0A=0A=0A Add more friends to=
your messenger and enjoy! Go to http://messenger.yahoo.com/invite/
--0-[protected]-[protected]=:79731
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D"text/css"><!-- DIV {margin:0px;} --></style></he=
ad><body><div style=3D"font-family:verdana, helvetica, sans-serif;font-size=
:12pt"><DIV><BR></DIV>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdan=
a, helvetica, sans-serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY=
: times new roman, new york, times, serif">----- Forwarded Message ----<BR>=
From: Dushyant Sharma &lt;[protected]@yahoo.co.in&gt;<BR>To: [protected]@airtelind=
ia.com<BR>Sent: Tuesday, 14 October, 2008 10:06:24 AM<BR>Subject: Fw: Your =
Airtel Mobile (#[protected]) [REF:[protected]]<BR><BR>=0A<DIV style=3D"FONT=
-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-serif">=0A<DIV><BR></DIV=
>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-se=
rif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, ne=
w york, times, serif">----- Forwarded Message ----<BR>From: Dushyant Sharma=
&lt;[protected]@yahoo.co.in&gt;<BR>To: appellate.[protected]@airtel.in; modaloffi=
cer.[protected]@airtel.in; sachin.[protected]@airtel.in; central.[protected]@airtel.in; ombudsman=
@airtel.in<BR>Cc: [protected]@yahoo.com<BR>Sent: Tuesday, 14 October, 2008 10:04=
:52 AM<BR>Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]<=
BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, s=
ans-serif">=0A<DIV>Please go through my complaint seriously &amp; pay my co=
mpensation amount immediately as no one in airtel is ready give e-mai id/te=
lephone no of Sh.Bharti Mittal Ji to book my complaint to your higher autho=
rities as in Bharti No one is ready to give customer satisfaction. They thi=
nk they are the only person who is dring the Airtel &amp; they are only fin=
al authority.&nbsp; Matter most serious </DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>I=
mmediate response is requested.</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>K.K.SHAR...⇄
</DIV>=0A<DIV>[protected]<BR></DIV>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FA=
MILY: verdana, helvetica, sans-serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt;=
FONT-FAMILY: times new roman, new york, times, serif">----- Forwarded Mess=
age ----<BR>From: Dushyant Sharma &lt;[protected]@yahoo.co.in&gt;<BR>To: c=
entral.[protected]@airtel.in; [protected]@airtel.in<BR>Cc: [protected]@airtel.in<BR>Sen=
t: Tuesday, 14 October, 2008 9:28:06 AM<BR>Subject: Fw: Your Airtel Mobile =
(#[protected]) [REF:[protected]]<BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; F=
ONT-FAMILY: verdana, helvetica, sans-serif">=0A<P><BR>&nbsp;</P>=0A<DIV sty=
le=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-serif">=0A<DIV=
style=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, s=
erif">----- Forwarded Message ----<BR>From: Dushyant Sharma &lt;dushyant646=
[protected]@yahoo.co.in&gt;<BR>To: sachin.[protected]@airtel.in<BR>Sent: Tuesday, 14 Octobe=
r, 2008 9:16:13 AM<BR>Subject: Fw: Your Airtel Mobile (#[protected]) [REF:20=
[protected]]<BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verdana, =
helvetica, sans-serif">=0A<DIV>No response till date????</DIV>=0A<DIV>Kindl=
y give me e-mail id of Chairman of Airtel to send the exact feedback about =
his world class organisation. Treat it most urgent&nbsp; &amp; send my comp=
ensation amount immediately</DIV>=0A<DIV>Thanks<BR></DIV>=0A<DIV style=3D"F=
ONT-SIZE: 12pt; FONT-FAMILY: verdana, helvetica, sans-serif"><BR>=0A<DIV st=
yle=3D"FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, seri=
f">----- Forwarded Message ----<BR>From: Dushyant Sharma &lt;[protected]@y=
ahoo.co..in&gt;<BR>To: sachin.[protected]@airtel.in<BR>Cc: [protected]@yahoo.com<BR>Sen=
t: Monday, 13 October, 2008 4:40:40 PM<BR>Subject: Fw: Your Airtel Mobile (=
#[protected]) [REF:[protected]]<BR><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FO=
NT-FAMILY: verdana, helvetica, sans-serif">=0A<DIV><STRONG><U>Kind Attn Mr =
Sachin Vaish - [protected]</U></STRONG></DIV>=0A<DIV>&nbsp;</DIV...⇄ =
discussed, please go through the mail &amp; remove such stone from the way =
of customer for betterment of organisation.&nbsp; Also arramge to pay the c=
compensation amount at the earliest&nbsp;</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>...⇄
Thanks &amp; Regards</DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>D.K.SHARMA&...⇄
IV>[protected]<BR></DIV>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: verda=
na, helvetica, sans-serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMIL=
Y: times new roman, new york, times, serif">----- Forwarded Message ----<BR=
>From: Dushyant Sharma &lt;[protected]@yahoo.co.in&gt;<BR>To: [protected]@airtelin=
dia.com<BR>Cc: [protected]@yahoo.com<BR>Sent: Monday, 13 October, 2008 10:05:40 =
AM<BR>Subject: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]<BR><=
BR>=0A<DIV style=3D"FONT-SIZE: 14pt; FONT-FAMILY: tahoma, new york, times, =
serif">=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>Thanks =
for your prompt reply.&nbsp; My comments are as under :-</FONT></P>=0A<P><F=
ONT face=3D"verdana, helvetica, sans-serif" size=3D3>1.&nbsp;&nbsp;&nbsp; I=
n your well reputed organisation there is no meaning of&nbsp; Customer Care=
such as 121 or 198 maximum time these numbers are No Reply or the exceutiv=
es are working as per thier convenience as it is clear from my earlier mail=
- all&nbsp;telephone lines of Floor Managers/Managers are always busy as pe=
r your executives and they are busy&nbsp;in&nbsp;other work &amp; they have=
no time to talk with customers.</FONT></P>=0A<P><FONT face=3D"verdana, hel=
vetica, sans-serif" size=3D3>2.&nbsp;&nbsp;&nbsp; This is not a first incid=
ent these are regular problems when I left NCR, &nbsp; On my complaint custo=
mer care&nbsp;assured me that this will not repeat in future - but after on=
e week I am facing the same where is technical team or your assurances ????=
??..&nbsp; Where is commitment of your executives to solve the problem withi=
n 1-4 hours commitment?????No commitment only come in office One Lunch &amp=
; Two Punch Pcocedure there is no responsibility of any one to go through t=
he complaint in details &amp; give the solution to customer</FONT></P>=0A<P=
><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>3.&nbsp;&nbsp;&nbsp=
; As I mententioned in my mail I am in pune &amp; last time I was in Luckno=
w in open or office block Signal problem.&nbsp;As your team confirmed that =
I requested to deactive national roaming - totally wrong statement.&nbsp;I =
never requested your office to discontinue my National Roaming than who all=
ow AIRTEL to discontinue without my consent.</FONT></P>=0A<P><FONT face=3D"=
verdana, helvetica, sans-serif" size=3D3>4.&nbsp;&nbsp;&nbsp; Send my claim=
amount of Rs.10, 00, 000.00 Lac towards harrassment &amp; business loss due =
to your network problem.&nbsp; As your network is detoriating day by day an=
d this is common feedback only in advertisement this is good in practical N=
IL.</FONT></P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>=
5.&nbsp;&nbsp;&nbsp; In my opinion you have not gone through my mail so you=
are asking such question.&nbsp; As desired, please note the followings :-<=
/FONT></P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>&nbs=
p;&nbsp;&nbsp;&nbsp;</FONT></P>=0A<UL style=3D"MARGIN-TOP: 0in" type=3Ddisc=
>=0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt">=
<FONT face=3D"verdana, helvetica, sans-serif"><FONT size=3D3><SPAN style=3D=
"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">Landmark</SPAN> - Out of N=
CR- In India</FONT></FONT> =0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0i=
n 0pt; LINE-HEIGHT: 12pt"><FONT face=3D"verdana, helvetica, sans-serif"><FO=
NT size=3D3><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">=
Duration of problem</SPAN> Regular</FONT></FONT> =0A<LI class=3DMsoNormal s=
tyle=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><FONT face=3D"verdana, helv=
etica, sans-serif"><FONT size=3D3><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMI=
LY: 'Century Gothic'">Type of handsets</SPAN> Blackberry Nokia</FONT></FONT=
> =0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"=
><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'"><FONT face=
=3D"verdana, helvetica, sans-serif" size=3D3>Number of signals (0, 1, 2, 3, 4) =
0-1 Not able to dial or get the call</FONT></SPAN> =0A<LI class=3DMsoNormal=
style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><FONT face=3D"verdana, he=
lvetica, sans-serif"><FONT size=3D3><SPAN style=3D"FONT-SIZE: 10pt; FONT-FA=
MILY: 'Century Gothic'">Voice quality (Good, Average, Poor)</SPAN> Poor</FO=
NT></FONT> =0A<LI class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIG=
HT: 12pt"><FONT face=3D"verdana, helvetica, sans-serif"><FONT size=3D3><SPA=
N style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">Area (Indoor, Ou=
tdoor, Basement, In car)</SPAN> Open or in office</FONT></FONT> =0A<LI clas=
s=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=
=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'"><FONT face=3D"verdana, =
helvetica, sans-serif" size=3D3>Wall type (Brick, Concrete)Normal</FONT></S=
PAN></LI></UL>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D3>=
I day is not so far when people like me close their eyes from your false ad=
vertisement of net work on Boards and adopt the alternate operator without =
any pressure.&nbsp; Kindly convey this message to Sh Bharti Mittal ji to ta=
ke immediate steps to solve these problem otherwise AIRTEL will be name of =
PAST.</FONT></P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=3D=
3></FONT>&nbsp;</P>=0A<P><FONT face=3D"verdana, helvetica, sans-serif" size=
=3D3>Kindly confirm your action plan to solve the problem&nbsp; as &nbsp;no=
false commitment required from your customer care and I require commitment=
from Sh Bharti Mittal Ji only.&nbsp; Kindly give&nbsp;this message to your=
Higher Authorities to&nbsp;see the problem personally &amp; do not left th=
ese things on such irresponsible executives.&nbsp; Matter most urgent.&nbsp=
; Confirm status of my compensation amount otherwise I have no option to kn=
ock the door for justice to Honourable Court.&nbsp;</FONT></P>=0A<P><FONT f=
ace=3D"verdana, helvetica, sans-serif" size=3D3>&nbsp;</FONT></P>=0A<P><FON=
T face=3D"verdana, helvetica, sans-serif" size=3D3>K.K.SHARMA<BR>[protected]=
</FONT></P>=0A<DIV><BR></DIV>=0A<DIV style=3D"FONT-SIZE: 14pt; FONT-FAMILY:=
tahoma, new york, times, serif"><BR>=0A<DIV style=3D"FONT-SIZE: 12pt; FONT=
-FAMILY: times new roman, new york, times, serif">----- Original Message --=
--<BR>From: "[protected]@airtelindia.com" &lt;[protected]@airtelindia.com&gt;<BR>To: dushya=
[protected]@yahoo.co.in<BR>Sent: Sunday, 12 October, 2008 11:02:55 PM<BR>Subject=
: Your Airtel Mobile (#[protected]) [REF:[protected]]<BR><BR>=0A<P class=3D=
MsoNormal style=3D"MARGIN: 0in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FON=
T-FAMILY: 'Century Gothic'">Dear Mr. Sharma, </SPAN></P>=0A<P class=3DMsoNor=
mal style=3D"MARGIN: 0in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMI=
LY: 'Century Gothic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MAR=
GIN: 0in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Got=
hic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt=
"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">Thank you =
for contacting Airtel.</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0=
in 0in 0pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">=
&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt"><SPA=
N style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">This is with ref=
erence to your email expressing concern over call drop problem on your Airt=
el number</SPAN><FONT face=3D"Times New Roman" size=3D3> </FONT><B><SPAN st=
yle=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">[protected]</SPAN></B=
><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">.</SPAN><SP=
AN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'"> </SPAN></P>=0A=
<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN=
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">&nbsp;</SPAN></P>=
=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><S=
PAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">We regret to i=
nconvenience faced.</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in =
0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'C=
entury Gothic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0=
in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY:=
'Century Gothic'">In addition to our services, one of the benefits we try =
very hard to offer our customers is convenience, and we have not met that s=
tandard in this case.<SPAN>&nbsp; </SPAN></SPAN></P>=0A<P class=3DMsoNormal=
style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SIZE:=
10pt; FONT-FAMILY: 'Century Gothic'">&nbsp;</SPAN></P>=0A<P class=3DMsoNor=
mal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIGHT: 12pt"><SPAN style=3D"FONT-SI=
ZE: 10pt; FONT-FAMILY: 'Century Gothic'">We would request you to please pro=
vide us with the following details so that we can assist you in this regard=
:</SPAN></P>=0A<P class=3DMsoNormal style=3D"MARGIN: 0in 0in 0pt; LINE-HEIG=
HT: 12pt"><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: 'Century Gothic'">&n=
bsp;</SPAN></P>=0A<UL style=3D"MARGIN-TOP: 0in" type=3Ddisc>=0A<LI class=3D=
MsoNormal style=3D"MARGIN: 0in 0in 0pt;

This is regarding my bill plan & waiver given by Air Tel. previously my bill plan was 699 advance rental for 1Yr and i.e expired on 28th sep08 .I was recived a call form customer care in Aug08 for renewing the same plan at that time I agreed same plan for next one year (i.e 699 advance rental).When I got bill of oct 08, then find the plan was not activeted by you and charged 300 rental for same .Then called your customer care & tell all the story then he agreed for the same to activate on my number & also given Rs 600 discount for the rental charged by you(for Oct & Nov on 12th Nov).But in nov-dec bill no discount was given by you & also charge Rs 75 late payment for the same.According to your customer care the plan was (699 advane) activated on 12th Nov & same was confirmed by your custmer care .

Therfore I requet you please activate same plan(i.e 699 advance rental) & give all discounts(i.e 600+75+service tax for 675).Othewise I am not able to give any bill & I will not continue with airtel because all mistake has been done from your side.

And the reference for same is[protected].

At present Airtel says we are unable to activate the bill plan Advance rental 699 as the same is withdrawn. But in Aug08 same plan was avilable .So i request u please me for the same.

Thanks & Regards

Manoj Gupta

[protected]

plz i want to airtel wap servise deactivate

I am getting unwanted SMS from random mobile numbers. I want to stop those SMS. How to stop it?

I tried to contact one of the coustmer service in airtel gujrat but i can't any reply yet so i want to know how can i topup my accoutn when i am outside the country. i am at london last 1 year i want to topup my account and activate my roaming as well so please forword my complaint to airtel gujrat.

My mobile no : [protected]

hi,

many times i ask customer service executive to give my incoming & outgoing call details but they told me that they are not having any authority so request u to pls send my call details on my e mail id my prepaid no is [protected]

Regards
ganesh

unauthorised bill charges
I m using airtel postpaid connection from four yrs.my mobile no. is [protected].i m very disappointed with the kind of services airtel are providing in these days.i have serveral calls in your customer care but everytime i m getting no solution.
i have recieved many services messages from your side, if i have charged only for open those messages, for that i m not responsible.
i have recieved three messages from 54999 & 64611199 on 24/11/2008, which said i was using airtel license manager service and i have been charged for it.after that i have done immideate call in your customer care about this & recieved refference no.[protected], that girl assured me that, these services will stop & if they charge me for this in sms others & etc., that will be waved off.
After a week my bill generated & i found i have been charged for rs.631 in sms others and according to my bill taxes was 108rs.which are totally unfair.
1.)firstly i have called up in your customer care on 1/12/2008 at 8:59pm about my bill & recieved[protected] complaint no..
2.)Again i have talk with Manu on 05/12/2008 at 4:30pm he told me i should call in technical dippartment at 12118, i have done it & talk with Mandeep(gprs tec. dept.), he told me GPRS not not activated on my connection & i should call in 121 cus.care after that i have talk with Rajni in your cus.care & recieved[protected]ref. no.& assured me they will resolve within 48 hours, but they have done nothing.

Dear Sir,

I am Abhishek Parwal user of AIRTEL Mumbai No. [protected] (Post Paid). i have been using this no. from Last 3yrs. this no. is in the name of Mr. Mithlesh Kumar who is my Friend. At the time of activation of this no. i didnt have all the required documents by them. But now i have all the documents required by them but they are not ready to transfer the no. [protected] on my name. Even Mithlesh Kumar has given me NOC for this No. as he also dont want this no. on his name.

I am facing tough problem that i cant submit the Bill to my office for rembursement. so please do some help for me as i have send N number of emails to them (AIRTEL) but they are not ready to give fruitful answer.

Also i approach to NODAL Officer & APPELATE Authority of AIRTEL but i didnt get any fruitful reply, so please HELP me as i dont wont to loose this OLD no. I got frusted with their Customer Care & Gallery.

Please treat this matter as most urgent otherwise i have to surrender this Old no. which i dont want.


Regards,

Abhishek Parwal
Mumbai [protected], [protected]

dear manager.

i am manish kumar, user of prepaid connection with your company( airtel ).my cell number is [protected], i have a message from number 4774 intimating that my missed calls alert service activated without my subscription or any request to airtel. and
automatically 15 rupees deducted from my account from balance rs 2 to negative balance rs 13.

its not the case of just RS 15 .its fact that company is having lakhs of connection and missusiing their accounts with these types of obligations.

i have already complained to customer care but no any positive response acuted.

i request you to please reimburrse my dues back...

early response will be appriciated .

Dear Customer,
I recently took the New airtel prepaid connection in Salem. On the same day onwards I was struggled like anything.. Because, most of the time I was not able to call anyone or receive any call. While my friends was trying many times to that number, they used to get my mobile get switched off even though it’s in ON Condition. I raised a complained through 198(Customer Care). But they closed that request without resolved. Once again i called & rasied the complained for the same reason. The Executive asked to reach nearest Airtel show room. So, I went to Airtel Showroom in salem. It’s near 4 roads. They said its a problem of SIM card. So, they ask me change the SIM card for the same number. I aggred for that, but later they are saying that they wont have any duplicate SIM with them. They directed me to another Airtel Showroom, which is opposite to Shardha College. My friend & myself went to that Airtel Office. They explained me the problem. Its basically a SIM manufacturing defect. It will not work for Sony ercisson Mobiles. It will work smoothly for Nokia. But I am using Sony ercisson for past 3 years. Then asked me to pay Rs. 150.00 for the duplicate SIM Card. Initially I asked the SIM Card free of Cost, because the mistake is from Airtel side. Then finally i agreed to pay the amount. I went & took the photo proof also. They they are saying, "they dont have the stock". Also that office is only for post-paid connection. Mine is prepaid, then they directed to another showroom. Like this I went to Six Airtel showroom, but no use in that.. No one is having the stock. I was totally disappointed on this. Then I went for new pre paid connection at last.. So, please take care while taking the number, which starts from 90033 especially for Sonyercisson mobiles.
Regards-Shankar P

my number [protected] had swap to another sim my names change in airtel reggister why this number use in 09/12/2008 & swap 12/12/2008 where start i dont know who doing airtel compamney know & [protected] had swap to another sim my names in airtel register why this number use another person

Dear Sir,

I have approached Airtel customer care through several means /channels over the last 3 months and have no response from either the service centers or customer care.
I have also written to the nodal officer and appellate authority, but am yet to recv any response after almost a month now !

I hold an Airtel landline connection in Gurgaon for over 6 years now and of late have noticed an extremly high bill amount, but due to lack of time and non avaialabilty of an itemised bill could not take it forward.

In Oct'08, I was approached by one Mr Rohit Sud who claimed to be an employee of Airtel and he complained that he was getting calls from my Centrx # o his landline.
He got the problem rectified, i.e blocked outcalling from the Centrx #.
Post his complaint I asked for an itemized bill and was promptly sent one with an charge of Rs 50 /, to my HORROR, I found that 99% of the local calls charged were to a particular mobile #, wherein I had no contact with this number.
Post which I asked for an investigation, since calls had been made over a long period of time to this number at odd hours and on days, when my entire family was out of station !

After having called customer care, giving a written complaint at Galleria service center and post that writing to nodal officer and appellate officer (tried to call them, the # is always engaged ...!!!) I have no response, no investigation, no noe is willing listen to me and month on month, since I do not know when they have been charging me for calls never made ...

I have been advised to keep my phone locked for future misuse, which in my situation is not possible for local calls as I have young children at home who may need to call me in an emergency ...so what am I supposed to do ...as there is no relief from the harassement of these so called service providers .

I request my case be taken up at the earliest and an investigation is initiated and I be provided a reversal for these calls which have been made from my landline's misuse.

Landline # [protected]

Sarika Bhargava

my mobile no.[protected]
plase dada net service is deactivate
my product is unsubcribe. plase reqvest him

I am going to list th email which I have sent Airtel and I have only received false assurances stating that we will look into. below is the chain-emails which I sent Airtel for their wrongdoing :
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Tuesday, 23 December, 2008 16:09:16
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******


Hi,

You guys have still not resolved my query. Believe me ...I will not pay a single penny.

Regards


Asif Lokhandwala

[protected]-------
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Wednesday, 17 December, 2008 9:52:28
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******

Dear Mr Lokhandwala

Reference your e mail received for biiling issue, please make a note of
your Complaint reference number : 14935174.

Your Complaint would be processed by 18 Dec 16:51 pm.

Our representative would get in touch with you post resolution.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in


Regards,
Shweta P
Customer Care Officer
Airtel Telemedia services


[protected][protected]----
Hi Airtel...

May I know what is causing a delay in response !!!

Regards


Asif Lokhandwala


----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Saturday, 13 December, 2008 10:18:26
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

3rd reminder...I am waiting !!!

Regards


Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: tasneem.[protected]@gmail.com
Sent: Monday, 8 December, 2008 13:51:12
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

2nd reminder as I have not received a response yet...

Regards,
Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: Tasneem Asif <tasneem.[protected]@gmail.com>
Sent: Saturday, 6 December, 2008 23:46:11
Subject: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

Hi,

I have receieved another bill amounting to Rupees 8914.00!!!.

I have the bill with me and I fail to understand why are you guys hell bent
on ripping me off despite me cutting down on my download and also changing
my plan to home 999 plus effective November.

This is my proposition for you to allow me to continue your service :

I have paid 2500 rupess already this month in an courteous intention to
clear the last months balance. I am planning to pay the new plan charges of
999 plus service charge and also the balance amount of 800 rupees which
remains as a left over from the previous bill. So I am intending to pay
rupees 1922 to clear all my dues. Be advised I will not be paying a penny
extra.

If the above is not actioned upon then I do not want to use your services
and consider this is as a notice to withdraw your services asap.

I insist on getting in touch with an ombudsmen to resolve this as per my
demands as a consumer keeping in mind that I have not at all defaulted on
paying you guys on time.

A glance at the chain mails below gives you an insight of how infuriating
and disgusting your pathetic services are.



My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala.

[protected]/[protected]

[protected][protected][protected]
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Tuesday, 2 December, 2008 12:23:06
Subject: Re: Fw: Happy Diwali "Complaint"



Dear Mr.Lokhandwala, '

Reference, your email dated 15th November 2008 regarding collection of
Bill payment has been done with t reference number : 13928302.

Another request regarding plan migration in New Home 999 Plus, has been
done with effect from 13th November 2008.

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]--------
Dear Mr.Lokhandwala,

Please accept our sincere apologies for any inconvenience you might have
experienced.

Reference, your email dated 15th November 2008 regarding collection of
Bill payment, please make a note of your request reference number :
13928302.
Your request would be processed by 20-NOV-2008 11:03 AM.

Our representative would get in touch with you post resolution.

Another request regarding plan migration in New Home 999 Plus, we would
like to inform you that plan migration request is processed from our end
from dated 13th November 2008.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".

(See attached file: feeback form.doc)

Regards,
Sheetal Dalvi.
Customer Care Officer
Airtel Telemedia services

[protected][protected]
Hi Airtel BB,

I am extremely disappointed with your service and I have all the reasons to
believe that your service is not up to Indian standards leave coming close
to international standards. It is hard for me to understand that when a
diligent paying customer requests your company representative(Ravi) to come
and pick up a payment( I had called on the 10th of Nov an dhad also sent an
email the details of which are enclosed in th email below). I fail to
understand your apathy towards ensuring the payment is collected on time so
I DO NOT GO PAST DUE.

I spoke again today with your representative Sadiq who is assigned
to Supervisor ASMA who did not give me his employee information and said
that he does not see any notes that were made here regarding a payment pick
up. I guess if you guys are not interested in getting payment good for me.
I dare you disconnect my services for non-payment and you will see your
names flashing on Pehredar and other consumer oriented news channels and
media.

I will not pay a penny more than 3000.00 as discussed and confirmed
with Ravi on the 10th of Nov.

P.S : I had also spoken with another representative earlier whose name I
cannot recollect who was kind enough

Regards,

Asif Lokhandwala
[protected]
[protected][protected]--
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Monday, 10 November, 2008 12:18:35
Subject: Re: Happy Diwali "Complaint"

As Discussed with your representative Ravi yesterday, I will be paying only
3000 now and the balance due will be paid in the next bill due to financial
constraints. I would like you to change my plan to unlimited 999 home plus
ASAP.

Regards,
Asif Lokhandwala
[protected]
[protected][protected]----
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Sunday, 9 November, 2008 20:13:37
Subject: Re: Happy Diwali "Complaint"


Dear Mr.lokhandwala,

Reference your email dated on 27th October 2008, regarding high bill issue,
has been resolved with reference number :13255178

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]-----
Dear Mr.lokhandwala,

Airtel Telemedia wishes you very Happy Diwali and prosperous New year.
Wishing you and your family a Happy Diwali.
May this diwali be the most sparkling and lightening.
The sights and sounds filling up your heart with joy and happiness
May this light of happiness, light up your life.

Reference your email dated on 27th October 2008, regarding high bill issue,
Your Complaint is raised from our end .

Please make a note of your Complaint reference number :13255178 . Your
Complaint would be processed by : 06th November 2008, 11:30 AM.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".
(See attached file: feedback form 1.doc)

Regards,
Vinit Vichare
Customer Care Officer
Airtel Telemedia services
*********************************************
HiAirterBB,

I am in shock to hear that my billed amount is 6000Rupees. I just got off
the phone with your representative who gave me this shocking news this
Diwali evening. He however was not able to justify as to why it was so
high. Kindly look into this at the earliest before I plan to change my
ISP...

My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala
[protected]
[protected][protected]-----

i have activated FNF plan on my mobile number [protected], i want to know, how this service can be deactivated.

Dear Sir,
The mobile number is [protected] and the connection is in the name of my wife Alur Nirmala. This phone is being used for official purpose and the bill is paid only on production of the bill. However, your institution fails to send the hard copy of the bill on regular basis. This month even after 23rd, we are not in receipt of the bill. Kindly make arrangements to set right the problem and ensure the needful.
thanking you,
alur sudhakar

Hi,

I had the Corporate Number[protected] with you. A few months back I called up 121 and asked for Disconnection of the same as my alternate Airtel number [protected] is enough for me and I no longer needed a second line.

However, during my first call, the call center staff told me that there is no one from the Retention Team available and they have arranged a call-back. However I did not receive any call from your retention team.
I called back a second time and this time too the story was the same - "No one is available from the Retention Team. We have again requested for a call back."

I called again a third time after about 7 days and got the same response. In the meantime my monthly bill was generated and I was asked to pay the same. This included only rentals as I had already stopped using the number [protected] from the day of my first call to 121.

Now I am being repeatedly called (from your staff in Pune & Gurgaon) and asked to clear the bill which I am not willing to pay. The outstanding on my account is purely rentals that have been charged due to delays and negligence from your side. I will not be paying this amount.

Request you to take this up and let me know in case you need any further information from my side.

Regards,
Sameer.

I bought a new Sony Ericsson mobile K530i 3 days back. I checked its working with my dad's airtel sim, and it worked well. 2 days ago, I bought my own sim from Airtel. It was activated all fine, but when I returned home, I found that it did not receive a tower. I waited for a day just to make sure, and it showed "Emergency Calls only" at some times, and "No network connections" at other times. Other airtel mobiles at my home were working just fine. I thought it must be a problem with my mobile, and even had it replaced. But still had the problem.

I tried calling 121 but I didn't get the line. Today I went to Airtel Customer Care where they made a call to 121, and I stated my complaint, and they said that I needed to buy a duplicate sim costing 250. I protested that I hadn't even started using the mobile. They said they'd check it up and hung. Today, I changed my sim to an old nokia phone, and it worked ok, when I received a call from Airtel for address verification. I stated my problem when they were done, and they say they've been receiving calls about it for 4 months. She said the newer sims had this problem of not working with sony ericsson mobiles.

I can't believe that there is a compatibility problem between such big companies in the country. I hope airtel takes care of this issue, and solves this real fast or they'd be losing a lot of customers who actually trust Airtel.

Thank you.

Hi Airtel,

I want to inform you that i am getting lots of debits on my monthly airtel bill.
1. From ur dept i have received a call for disc. of Rs. 200/- for local calls for 3months but i have not received any information that you will charge Rs. 166.67 (which you have already done in my nov08's bill)
2. I am getting jokes on daily basis from 58888 no.
3. you have charged Rs. 25 for friends chat services.
4. i am getting msgs from[protected] for gupshup free group sms
5. i ma getting debit of Rs. 1/- on daily basis from 64611007no

i just want to confirm that for above mentioned services i never ever asked and apart from that i want to reqest you that plz close all kind of services for my no ie. [protected] except local calls & std calls and i need the defult services for my plan ie. advance rental of 699 for 1year.

Dear Mr. Bhatt,

Thank you for contacting Airtel.

This is with reference to your email regarding disconnection of your Airtel mobile [protected]. We regret the inconvenience faced.

We regret your decision of surrendering your Airtel mobile. We would be glad to do anything we can, to have you as a continued member of the Airtel family.

We wish to inform you that your request for the same is already in process and we will get back to you by 5 December 2008.

Kindly note Service Request number 19486793 in any future communication about this request.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.


Regards,
Poonam Sharma
Nodal Officer
Airtel

DISCLAIMER AND CONFIDENTIALITY NOTE:


The information in this email is confidential, and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.






Suresh Bhatt <[protected]@ymail.com>
[protected]:47 PM Please respond to
[protected]@ymail.com


To Nodalofficer.[protected]@Airtel.in
cc [protected]@airtel.com
Subject Re: Regarding Your Airtel Mobile [protected]

P Please do not print this e-mail unless it is absolutely necessary P





Dear Nodal-officer

This has reference to my e-mail regarding your Airtel Mobile [protected]
Till date I didn't have any response from Air tel Team for disconnection my said no. which depress me and effecting my daily routine work. Again I request you to resolve the matter asap to release my stress.

Thanks
Suresh bhatt
--- On Thu, 13/11/08, Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in> wrote:
From: Nodalofficer.[protected]@Airtel.in <Nodalofficer.[protected]@Airtel.in>
Subject: Regarding Your Airtel Mobile [protected]
To: [protected]@ymail.com
Date: Thursday, 13 November, 2008, 8:55 AM



Dear Mr. Chand,



Thank you for writing to Airtel.

This has reference to your e-mail regarding your Airtel Mobile [protected].

We regret the inconvenience faced by you.


We wish to inform you that we have checked in our records and found that your request is in process regarding the number disconnection with the reference number[protected] so kindly wait for the same we will get back to by as soon as possible.

For future, kindly call our 24 hrs customer care help line at 121 (toll free) or contact Nodal Officer at [protected] (From Monday to Friday between 9.30 AM to 6.30 PM). We would be glad to assist you.

Assuring you the best of our services.


Regards
Rinku Pal
Nodal Officer
Bharti Airtel Ltd.






DISCLAIMER AND CONFIDENTIALITY NOTE:



The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.









Suresh Bhatt <[protected]@ymail.com>
[protected]:56 PM
Please respond to
[protected]@ymail.com

To nodalofficer.[protected]@airtel.in
cc [protected]@airtel.in
Subject Disconnecting Mobile Number [protected]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Nodalofficer,

This is to inform you that I want disconnecting my Airtel Post Paid Mobile number - [protected]. I had already requested to costumer care more than Ten times to close my number. But still it is not disconnected. I request you please disconnect my number ASAP.

Customer Care reference no.[protected] /[protected]
18533580 / 26-10/2008

Thanking You



Date: 10/11/2008
Suresh Bhatt
[protected]
[protected]


till date i am receiving airtel post paid bill of above said no. Please treat it atmost urgent other wise i will knock custmor corm door.

thanks