Airtel Complaints & Reviews

I got the airtel SIM card without giving any document to the Airtel representative. I opted for mobile office to see the ICICI Direct.com website but due to poor speed it is not possible to open login a/c. I made request at Airtel customer care and they have shown there inability and after that from four months I am requesting to surrender my Airtel connection but Airtel representative is not responding. One week before one Airtel representative came and I gave him my ID proof, application for surrender of connection and one photo and representative told me that by today evening it will get disconnected but till date connection is active. After one week no action has been taken for me it looks that Airtel wants to cheat and sending the bills to get money. Then yesterday evening I made request to surrender my connection at customer care 121 (complain no[protected] and[protected] to stop the connection immediately and asked them the total amount to be paid after adjusting the security deposit so that I can pay the bill within two days. Rather than cutting the connection and sending the full and final amount to be paid they have send the sms "we will come back to you by tuesday 11 sep 1500 hrs. I have told them that I am going outside and shall not be available after two days but there response is for 11 september which is very frustrating and tiring as I want to close the connection honestly by paying the balance amount . Can anyone suggest what to do to stop and surrender the connection immediately as for mobile office they are sending flat bill of Rs 500 either I use it or not.

Dear,

I am having one Airtel prepaid connection no is - [protected].

I recharge my mobile with 89/- Rs. card for getting STD 1 Rs (Trans Id- [protected]), but I didn't get.

For that..

I discuss with customer care supervisor Mrs. Mahalaxmi on 29/08/2007 at 3pm but I didn't get any satisfactory response, she told we would resolve that problem with in 24 hrs.
Again, I discuss with customer care supervisor Mr. Kumar on 30/08/2007 at 2pm but again I didn't get any satisfactory response, he told we would resolve that problem with in 48 hrs. Means up to today.
But till know I am getting same problem and know customer care they blocked my mobile means they are not picking my call. Today I tried 5 times.

May I know what's the reason for behind that?

Please resolve this problem and give me Response ASAP.



Thanks & Regards,

Yogesh Mishra

Mobile no – [protected]

Trans Id- [protected]

Hi,

I am K.pradeepkumar working for residing at kottivakkam chennai.I’ve bought a Life time prepaid Airtel mobile sim from a medical shop at adyar.

Mobile No: [protected].
Sim No.[protected]
SL No: A[protected]

After two weeks my outgoing and incoming call got cut without any notice. I approached “Airtel customer service” through mail. But no response from them, and now after a month, when I approached the airtel relationship center. They informed me that my number is debarred because of address verification problem and I can’t use it. If I want then I need to buy a new one.

Why this is happened, where do you mentioned about this strong rule that a customer have to loose his/her mobile number. I didn’t even got any intimation on these things from airtel. But for an advertisement you people will send even 100 sms a day.

It’s you people who chain up with all kinds of shop to sell the prepaid cards, if you people can’t collect or even if the seller’s cannot send the customer details properly then why you have these kind of sales channels. Even after submitting all the required details to the shop from which I bought this sim card. I heading to a tough problem because of some mess up happened in your sales network.

Since I want to have a final check with you people before moving to customer judicial bodies, I drafted this mail.

Hope at least for this mail I ‘ll get a reply.

Thanks,

Dear Sir / Madam,
I have paid my airtel bill of Rs.1532 by my credit card on June 25th at airtel outlet in Jayanagar,Bangalore, and it is not credited in my account, and i have complained atleast 50 times, and i have also faxed the charge slip of credit card and finally they asked me to fax the credit card statement which i have again faxed, but till date no response from any one, i am being cheated ,,would request to responsible authorities to look into it & help me. My Name : Srinivasa Murthy S.N. Phone no [protected]

I reside in Trichur My Air Tel prepaid mobile no is [protected]
Recently on two occasions they have activated hello tunes without my consent, making my callers embracing with the tunes they keep and to best of knowledge they have cut the user charges. Very recently they have activated and cut the money for the missed call alerts. I feel that forcing the services without request is deplorable. If the matter is not addressed I wish to discontinue services.

sir,
your executive mr manish is taken cash rs 1000.for new connection but he cannot deposite in your company cash.he deposite his cheque but cheque is bounsed.so many times i call him for this matter but he not do nassacery action.kindly look this matter and ask mr manish fo above matter.his mo no [protected].
thanking you
sanjeev singh
[protected]

Account No 10005682. Landline Tele No[protected] Location U23/22 DLF Phase-III, Pink Town Houses, Gurgaon-122002

1. It is is intimated that billing address noted by the customer care executive was wrong which resulted in the bills for the month of Aug 07 and Sep 07 not reaching the correct address.
2. The rectification was done but in the meantime the bill amount of Rs 807/-pending was cleared vide Cheque No 128505 dt 01 Oct of Bank of America.
3. The restoration took 2 days after another complaint with reference No 1755116 and the facility of outgoing calls was thankfully restored.
4. Now, again on 09 Oct 07 the outgoing call facility has been taken off without any intimation.
5. A bill amount of Rs 948/- (refer your invoice No[protected] dt 06/10/2007 which includes the previous amount of Rs 807/- has been sent with due date of 25/10/07. The actual amount due and not before 25/10/07 is Rs 90.62p only
6. A complaint has been made to customer care tele executive by the name of Mamata on 09 Oct 07 and we have received reference No 1838502.
7. This indicates sheer laxity and inability of the so called executives to comprehend the matter.
8. In the meantime I'am paying the rentals for nothing which tantamount to taking payment and not providing the services. This speaks very low of customer care reputation and service inefficiency of the service provider.
9. In any case, they are taking money for the service to be provided and that also is not being adhered which is against corporate ethics.

Hi my name is Neeraj and i m from ranchi.I use Airtel GPRS sevice at a monthly cost of Rs.250. My balance was Rs.384 on 9th october'07 but on 10th oct. when I checked my balance it was MINUS 30 rupees. how come I myself dont know. I havnt made any call during that period. Solve my query as soon as possible and credit my balance into my account otherwise i will complain it to TRAI.reply me at [protected]@gmail.com

Hi

I am using my airtel No. for las 3 years, I have taken life time
scheme for the same, earlier i was paying Rs. 45 per month to reduce my local call charges. one day i got masg that If i recharge my cell by Rs. 37 , My sms charges will 20 Paise per/sms, I have done that & my local call chages again increased.
If company launhes new scheme, they should have inform to their customer that only one scheme will be applicale at a time.
Now I would like to redeuce my local call & STD call charges.
I[censored] have any running scheme, please let me know, otherwise i will take some other number.
Thanks

My mobile no. is [protected]. Validity will be expired on 24 sep. 2008.I have enough amount in my A/C. But My all the services have been debarred suddenly without assigning any reason or any information.

respected sir,
with due respect i beg to say that two days before i have sent a mail to [protected]@airtelindia.com regarding my postpaid connection that i want to deactivate this corporate postpaid connection but nobody do the needful. i would like to inform you that i have taken a postpaid connection of airtel under the plan of corporate cug-399 plan, now i am unable to afford so simply i want to deactivate my connection so please do the needful and deactivate my connection as soon as possible, for this kind of act i shall ever remain grateful to you.

thanking you
satyajit prasad prabhakar
c/o wipro ltd
kolkata
*connection - postapaid
*plan - corporate cug-399

I have not suscribed any airtel service but i every month rs.20/-
i talked to airtel customer care executive but all in vain first they said ring tone has activated on your Mobile but now they are saying that airtel hello tune sevice and missed you service has been activated. please deactive all the value added servies from my account .

Thanks & Regards
Shruti .

This is about Airtel's unlimited plan for Rs 699 available in New Delhi. I just want to say that you guys are doing us too big a favor with this plan. I mean you are offering speeds up to 128 kbs for Rs. 699. Are you mad?? do you know that Idea mobile offers an unlimited plan for Rs. 5 a day with speeds upto 112 KBps. youre plan is almost 18 kbps FASTER than theirs. Are you sure youre not going into a loss with offering this to your consumers? I feel guilty about fleecing you gusy like this!. c'mon please please raise the price of this plan or decrease the speeds, this is like using Internet int the 25th century you guys are making me feel bad. seriously