[Resolved]  Blackberry — service issues - handphone problem

Dear Manager,
Am frustrated to core, at first there in no official complain / customer complaint cell for black berry in India.

We are at mercy of service provider, my black berry 8310 is having some problem, given for repair and received assurance of replacement with in week, its more than 10 days and no one is avaible to return my hand set.

Am taking this with consumer court, loss of business opportunity worth 10 MM USD. I have financial calulation to prove this.

Details for handphone and complaint registered are as under:


Airtel bill no 27 / invoice no 1332 dated 6/9/2008 from Advest Marketing Services Pvt Ltd. Green park extension -New Delhi.

Bharati Teletech Ltd.
call number for complaint[protected]
DATE 17/10/08
Assured return - 27/10/08
Name of Engineer - Ashwin.

Am suing your company is not provided replacement handset in next 24 hours.