Blackberry Complaints & Reviews

hi,

i have blackberry 9220 curve having emi no [protected] under warranty and its restarting and hanging in every 2 min i. I have submitted the handset to service centre in good condition in gandhidham avani electronics on 5th feb 2013 and still they are telling me it is under process of reparing,

so i humbly request to get my handset repaired back as soon as possible.

please help


regards
j d shipping service
+[protected]

email:[protected]@gmail.com

Dear sir,

I recently brought my Z10 from Blackberry dealer -
Divine Sales,
Dr. Yagnik Road,
Rajkot-360001
India

On 12nd March 2013.
IMEI: [protected]
PIN: 24CADAD9
BT MAC: 40 6F 2A 20 B3 58

I had a network problem in it. I was not able to use my BBM fluently. Some messages were sent while some were not. Therefore I complained in Blackberry service station. They told me that after few days I will get a certificate and by that certificate I will get new piece of Z10. But when I visited again they told me that company has rejected to give certificate.They also told me that Blackberry does not give this certificate if -
1 - touch is not working
2- device is getting hot
3- BBM is not working

Now they are telling that they will send this device to Bangalore. And this will take 13-14 days. This is very irritating. My 90% of Business is done by BBM and that is not working since a week and this will take even more 15 days,We expect good quality result from Blackberry after paying lot of money. If I do not get a new device or my problem is not solved in 5 working days I will complain in consumer court and publish in news paper.

Work order number - YTN/BB/12/04523
case id - BB0718636
PRD - PRD[protected]
Location - RAJKOT-YNT

WAITING FOR YOUR FIRM REPLY

Thanks & Regards,
Dinesh Tanna
+91 [protected]
India

Dear sir/madam
I bought my Blackberry handset model Curve 9320 in Dec,2012.Till then I am facing two problems with my handset.
1) Frequent hanging generally during incoming call and
2) Handset shows off if anybody call at morning generally,however,phone is on.But,after first call from my phone it becomes normal.
I got repaired my mobile from service center in Patna where only software was updated and it was told that phone is repaired and there will no problem now.
But,the above mentioned problem still persists and I am facing the same problem.
Please do needful.
With regards.
Vivek,
[protected]@gmail.com
Thank You.

i activated a TATA DOCOMO MaiLite plan of rs.12(1-day plan) yesterday, ie on 4th march. at that time i did not know that i would not be able to browse internet with that plan. since i just brought this new SIM, i had 750mb usage free which was not completely utilised by the time i activated mailite. is there anyway that i can browse internet through my 2-g plan before this expiration of the mailite service? the service was activated approximately at 4am, so will it expire at 4 am today or should it have expired at 12 midnight?kindly help.

On 27th January, 2013, I have purchased a Blackberry Curve 9220 mobile from authorized dealer of Blackberry at Rohini, Delhi. There are various manufacturing defects in the said mobile handset. Some of the defects/problems are as under:

1. The battery cover is loose;
2. Various parts of the mobile are moving inside the mobile and creates unwanted sound.
3. The voice clarity is very poor and uncomfortable.
4. The wire of the charges is very hard and can’t be straitened and creates problems.

You are requested to look into this and to get replaced the mobile immediately as I am facing a lot of problems because of the same.

I have been using blackberry phones and tablets since almost 3 years now. Working with a corporate company, i had sacrificed various features that are available in Android phones for a much better value for money deals. The thought was to access mails faster with so called fast data access of Blackberry.
In these 3 years o[censored]sing Blackberry products i have purchased 2 mobile phones and 1 playbook.
call it bad luck or poor quality of products, i have had to visit the blackberry service store more than once for each.
The first phone was i guess 8520 curve. (model no. might be wrong) within few days the battery drained. also the handsfree provided by the company was into pieces.
I had to take it to service station all the way to Bandra without having the knoweledge of taking my bill along with me. which was obviously my fault.
before i could complete 18 months of warranty, the buttons on the side panel, which had a rubber coating on it started giving problem. got it again repaired.

Playbook, which is sparingly being used went blank. Again trip to bandra service centre. Got it repaired after almost a month.


Now i am using 9320. The phone is restarting time and again. This time visited Vashi service centre. The wait time is 7 working days.

I am clueless as to whether i bought these blackberry products to ease my official work or to leave my office work and visit the service centre time and again. Sometimes to deliver it for repair and sometimes to collect.
Blackberry phones are costlier as compare to other phones with the kind of features it has. the data charges are almost 5 times with not much great speed. i pay Rs. 440 every month for BB plan. however the normal data plan requred for other phones is around Rs. 110 for 2 GB usage which is pretty much enough for a normal usage like mine.

i never recommend anyone to purchase a blackberry product. if you still would like to, please make sure you reside close to one of their very few service centres. coz you would have to travel to them for your issues.

Having used the handsets since 1999, today i am totally convinced that the quality of Blackberry handsets are way too low. Thanks to apps like Whatsapp, it has become easy to shift the handset.

i bought blackberry bold 4 worth Rs 32000 within 4 months i sent my bb 3 times for service n every time they tell me only 1 thing it has got repaired n will not have any problem now.

i m trying to contact there head but m not getting anyone replying to my mail nor they picking up the ph

n the service they proved here is worst u have to wait for around 2-3 hours for your turn they take your ph for around 7 working days n say we dont have a standby to give u

i am tired of bb after service

I purchased blackberry on 3rd May'12, model blackberry curve 9220. after 2-3 months it started getting switched off automatically during short intervals. I visited blackberry service centre at lajpat nagar and they updated the software but after 1 month same problem happend and i visited nehru place service centre and they dint help. Finally I reached to Noida service centre and they asked me to pay 750/- just to check the problem and i had to pay for the problem.... I am not satisfied with the service and i want my money back as my phone is not working.... i bought this phone for INR 10,800/-

I have lost my own Blackberry curv 9300 handset with SIM card on[protected] at Place: Gopalpur on Sea, District : Ganjam, State : Orissa, country: India.



I am the registraered userd of this handset. I have also registred my Id there.



Also pls find the deatils of the phone for your infromation:



Make : Blackberry

Model : BB CURV 9300

type : Africa Qwerty

Color : Graphite Grey.

Made in : Hungery

IMEI no: [protected]


Misc info : 6.0.0 Bundle 2475

PRD[protected]

Model: RDB71UW (ICASA Approved)



Although I have re-activated the SIM with same number by the local service provider.

Pls. find my GSM number which i have re-activated from the service provider: [protected].

Pls. help me to block this or track.

Hello,

I had purchased BB curve 9380 on[protected] from "Krishna Watch Company"
Meerut, UP (email id - [protected]@yahoo.co.in).

My phone battery gets low 4 times in a day. I went to REDINGTON service -
the customer care of Blackberry in Meerut, UP (email id -
blackberry.[protected]@gmail.com) on 18-12-12.

They have made a complaint on 18-12-12 regarding this. Kindly send the new
battery for 9380 curve as soon as possible. I was told that I will receive
the battery in 3 days. Till date I have not received the battery.

My phone IMEI#[protected]. Complaint no. - FCM/BB/12/01021

I tried to contact on helpline no.[protected] but nobody answers it.

Kindly help in getting the battery soon.

Regards
Shivam Gupta

This is regarding the Blackberry Curve 9360 I bought on 27th November 2011 with the warranty of 18 months. i started facing so many problems from 1st day.For Which I marked the the mail to Redington in May'12 .Since then I am following with them. And when i went to customer service center in May itself, I complained about the battery Life, they told me that it works only for 1hour max and its required to charge the phone 3times a day, to which i was shocked to listen as when i bought this handset it was told to me that battery life is of 4-5 hours, and they never took the battery to check.


Now, When I went again to customer service in October'12. I complained about the handset and battery also to which they replied that you should have submitted the battery within the 6 months of warranty, as battery warranty is only for 6 month(BUT ITS NOT MENTIONED ANYWHERE).

Though the kept the handset with them for more than 10 days. But I am still facing the problem, I am just fed-up with the handset. Also I am following up with them, marking mail, but I am not getting revert from them. What kind of customer service is this

Mail attached for your reference. I demand the action to be taken ASAP.


priyanka arora <priyanka.p.[protected]@gmail.com>
Nov 23

to Feroz, satyam, parveen.kumar, praveen
I am still waiting for the revert on this

Regards

Priyanka


On Mon, Sep 17, 2012 at 5:09 PM, Feroz <[protected]@redington.co.in> wrote:



Dear Mr. Kuldeep,

Kindly address the below issue and revert customer.

Regards,
A. Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience

From: priyanka.p.[protected]@gmail.com [mailto:priyanka.p.[protected]@gmail.com]
Sent: 17 September 2012 14:18

To: Feroz
Subject: Re: Blackberry Curve 9360


I went to the Noida sector-18 service centre, but as I had an argument with the lady sitting there, I never handed over my handset to them. So, no work order number was generated.

And I never said that I have submitted my handset.

Regards,
Priyanka Arora
Sent on my BlackBerry® from Vodafone
From: "Feroz" <[protected]@redington.co.in>
Date: Mon, 17 Sep 2012 14:10:26 +0530
To: 'priyanka arora'<priyanka.p.[protected]@gmail.com>
Subject: RE: Blackberry Curve 9360




Hello priyanka arora,

Regret to inform you that you have visit our service center for service related issues. As you mentioned in trail mail that you have visited our authorized service center. Please provide us service center details you have visited and case id number / work order number for the proof of visit.

Regards,
A. Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience

From: priyanka arora [mailto:priyanka.p.[protected]@gmail.com]
Sent: 15 September 2012 14:34
To: Feroz
Subject: Re: Blackberry Curve 9360

Dear Feroz,

Firstly, It should not be sir as I am a female.

And you didn't get my point, I went to service center, people are so rude and not helping me in anyway. Also, they are not checking or taking the battery .

Request you to please confirm , what to do in such case.


Regards,
Priyanka Arora

On Wed, Sep 12, 2012 at 5:50 PM, Feroz <[protected]@redington.co.in> wrote:



Dear Sir,

Thank you for contacting Redington Black Berry Support.

Please visit our service center by taking your handset and purchase bill. The technicians will be checking your handset completely and giving you clear information regarding your issues.

If you require any further technical assistance, please feel free to contact us either by replying to this message or by calling at the number below.

Regards,
A. Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience

From: priyanka arora [mailto:priyanka.p.[protected]@gmail.com]
Sent: 12 September 2012 13:45
To: [protected]@redington.co.in
Subject: Blackberry Curve 9360


Dear Sir,

I am from India, I bought Blackberry Curve 9360 on 27th November 2011 with the warranty of 18 months.

Prior to this, I have always used NOKIA, and I was pretty happy with it. Because everybody in my family was using blackberry-bold so I also shifted to BB.

But ever since I started using this handset, I regret my choice. Would like to draw your attention and also want the resolution for the mentioned problems.
Data is getting deleted automatically, and I was told to get the software up-gradation as a resolution , but it didn't help and its still the same.
Handset Hangs after every 5 seconds, and its actually impossible and irritating to work on it.
And every time I try to click pictures from camera, it says out of memory (even if there is no data saved)
Its hands-free plug point is also not working.
Battery life is pathetic - I always have to carry charger along to charge it every now and then.It takes hours to charge and hardly works for 40 minutes.
Handset gets heated and gets switched off as "battery drained out". even if it has been fully charged.
Now, as my hands-free point was not working, I thought there is some problem with the hands-free.So I got that exchanged, and i received black hands- free in return which is actually not at all comfortable. When I paid extra for the white handset, why should I use the black hands-free.

Anyways, at that time also I complained about the battery life, and I was told that it works for 1hr only (Who would spend Rs.18000 to get the battery life of 1 hr ? )

Request you to please intervene in this and provide the resolution as service center people(Noida) are so rude and not helping in anyways.

Handset Details:

Model No. - Curve 9360
IMEI No. - [protected]
Purchase Date - 27/11/2011
Colur - White



Regards,
Priyanka Arora
+91-[protected]

This is regarding my purchase new BlackBerry Smartphone MODEL NO. 9300 3G (BILL No. 1673) on dated 08th Nov 2012 from exclusive showroom in Noida GIP Mall, Uttar Pradesh

1. From date of purchase I m facing the hardware problem and all issues informed to BlackBerry service center while submitting the same for replacement on dated 24.11.2012 ( JOB SHEET NO. [protected]).

2. They promised that it will be done in next 1 week.


3. After 1 week they told that we have send the handset to Bangalore and from there it will be replaced and new handset will be released to you very soon.

4. After that also they have not delivered the handset and again they have taken 10 days for replacement.


5. Finally yesterday I went there again 4th time for receiving my new handset but they told me that your handset is repaired now and we cannot replace your handset due to no reason.

6. Still they have delivered my handset and I was told them that I will not accept the repaired handset. I need the replacement only.


Manager of the service center cheated me and mentally harassed me on different occasion of my visit at their service center by giving false commitment and misleading me.

I (virender singh) requesting you to help and support me on this matter and instruct them to deliver a new handset only as I have purchased just 15 days before at the time of submitting my handset at service centre.


Service centre contact details where my handset lying currently:

Name: BlackBerry Expert Center
Address: HCL Info systems Limited, C-60 , Second floor, Sector-2 Near Nirula Restaurant, Noida
City: Noida
STD Code: 0120
Phone Numbers: 4100358
Service Type: GSM


Regards

VIRENDER SINGH
ASST MANAGER
MALL OF INDIA PROJECT- L&T
NOIDA

I have purchased a new blackberry torch 9810 from the jubail, but the phone was faulty and i submitted back to the shop now he is playing, neither the phone is fixed nor i am getting the phone back. So kindly inform what steps i can take to resolve this issue. my email is [protected]@yahoo.com

suggetion : never buy a blackberry[protected]they are not responsible for any service / warranty in India

COMPALINT

Dear Sirs,

your service vendor redington india is not accesble on the phone given on your website ie[protected]. After at least 100 calls I went to your vendor's third party SERVICE agent as per your website m/s New Tech Solutions Vashi , Phone Numbers[protected] and deposited my Blackberry modem 9700 vid thier work order number 212 , dated 21.11.2012. My set was supposed to be dilevred to me after repair on 23rd Nov 2012 but After several reminders over phone today ( 26th Nov 2012 ) I am informed that M/S new Tech has no info whem my handset will be repaied by redington.

Please Help as RIM INDIA do not have any contact number / e mail on india website to get my handset back.

I am sure I will not buy any RIM product in future as just keeping THIRD GRADE service providers , RIM do not need any competition and will be wiped out by itself.

if I do not get my Handset repaired in next two days. ie by 28th of the Nov, 2012. I will tale legal action for which RIM INDIA/ RIM CANADA/ Redington India / NEW TECH will be responsible .

Please revert imemdiately
Nirbhay Goel
[protected]
BlackBerry smartphones bought from Telecom Operators In India


Please contact your telecom operator for devices bought through their outlets.



· Airtel / 7070 (BlackBerry toll free) &[protected]from any phone)
· Vodafone / 198 (BlackBerry toll free) &[protected]from any phone)
· Reliance Mobile / *363 (BlackBerry toll free) &[protected]from any phone)
· Tata Teleservices / 121 (Postpaid) & 12524 (Prepaid)


BlackBerry smartphones bought from Retail Stores In India

[protected][protected][protected]

ANSWER FROM RIM CANADA

BlackBerry Customer Support [protected]@blackberry.com
5:35 PM (5 hours ago)

to customercare, blackberrysupp., foodpharma, me
Hello Nirbhay,

Thank you for contacting BlackBerry Technical Support. We are pleased to assist you.

We are sorry to hear that you are having difficulties with your BlackBerry device. Research In Motion does not provide any warranties, repairs, refunds or replacement devices. All warranties are supplied by the service provider/ retailer for typically one - year from the date of purchase.

Please contact your service provider as they field general queries, provide technical as well as warranty support for all BlackBerry-related issues, and are your exclusive point of contact in these matters.

These service providers/carriers/retailers are partners to Research In Motion but are not part of Research In Motion, they are separate business entities. We do not have any control and are not privy to the warranties that are offered, how they are handled and what they entail as well as any information from their service centers. Therefore, you will need to request this information from the service providers/carriers/retailers. Any complaints about that process would need to be raised with the service providers/carriers/retailers, you may request for the issue to be escalated internally within their Company.

We (Research In Motion) can authorize service centers for BlackBerry Smartphones to be serviced at but it does not mean they are part of Research In Motion, as explained we are partners and we do not own or control a service center or a service provider or its employees.

We manufacture the BlackBerry Smartphones and we sell them to (authorized) retailers, who then sell these devices to their customers. These retailers offer the warranties and other services, they are also able to get assistance from Research In Motion for hardware on your behalf but, this is under their discretion and again we do not own nor control what they offer or to who they offer it to, nor when and how.

Thank you again for contacting us and have a nice day. Please forward any further inquiries to the appropriate vendor. As of now we will close our Research In Motion ticket.

Thank you again for contacting us. Have a great day.

Sincerely,

Brenda
BlackBerry Technical Support
Research In Motion Limited
Tel:
NA Toll Free:[protected]
UK Toll Free:[protected]
Europe: +[protected]
Worldwide: +[protected]
Email: [protected]@blackberry.com
Web: www.blackberry.com

HI,
THIS IS RAMAN FROM JAMMU. I PURCHASED BLACKBERRY 9790 BOLD ON 30.10.2012 FROM KT RHYTHEMS, JAMMU AT 26K BUCKS. FOR THE LAST TWO THREE DAYS I WAS NOTICING THAT THE BATTERY COVER OF THE CELLPHONE GOT LOOSE AND SLIDES. IT FELT CREAKY AND THAT IT WILL COME OFF OF ITS OWN WHILE USING THE PHONE. I WENT TO THE BLACKBERRY AUTHORIZED SERVICE CENTER AT 22A SHASHTRINAGAR, JAMMU ON 24.11.2012. THEY ALSO ACKNOWLEDGED THE PROBLEM AND TRIED NEW BATTERY COVERS HOWEVER THE PROBLEM PERSISTED. THEY EXPRESSED THEIR HELPLESSNESS CALLING THE PROBLEM AS COSMETIC AND TOLD ME THAT THE BLACKBERRY WON'T CONSIDER THIS PROBLEM TO MY UTTER SURPRISE. TO ME IT APPEARS A DESIGN DEFECT FOR WHICH BLACKBERRY PEOPLE NEED TO HELP ME TO GET THE SAME RECTIFIED OR REPLACED. THE IMEI NO. OF THE PHONE IS 359201.04.608318.5. THIS IS MY SECOND PHONE FROM BLACKBERRY AND THE EXPERIENCE HAS SHAKEN MY FAITH IN BLACKBERRY. IF THE BLACKBERRY IS NOT ABLE TO DO SOMETHING ABOUT THE PROBLEM THAN I SHOULD SERIOUSLY THINK TO SWITCH OVER TO SOME OTHER BRAND. BEING A BUSY EXECUTIVE I CAN HARDLY AFFORD TO PART AWAY WITH MY PHONE. THE PHONE MAY EITHER BE REPLACED OR I MAY BE COMPENSATED FOR THE POOR WORKMANSHIP. MY CELL NO. IS [protected] AND MY ADDRESS IS RAMAN, DY. MANAGER(HR), POWER GRID CORPORATION OF INDIA LTD. OB-26, GRID BHAWAN, JAMMU-180012.I HAVE ALSO SUBMITTED MY COMPLAINT WITH http://www.grahakseva.com/complaints/113875/complaint-of-blackberry-9790-battery...⇄

I had purchased Blackberry Curve 8520. My handset is under warranty of 18 months from the date of purchase. There was software and other technical problem in the handset after a few months. So I visited my nearby Blackberry Service Centre- Redington India Ltd, Unit No 2, Sona Villa, 113, Opposite Shamrao Vithal Bank, S V Road, Khar, MUMBAI - 400052. I had given my handset at the said Blackberry Centre for repairs. They assured me that they will revert back to me in 3 working days regarding the developments. I did not receive any message from them even after a week. I then called up the Blackberry Centre but to no avail......since there was no response to the phone call. Then I visited the Blackberry Centre and enquired about my handset where I was said that I would have to wait for the mail. I received a mail from the company that my phone wont be repaired under warranty. I again tried contacting them on the phone but did not get an answer. I went to the Blackberry Centre during their working hours but the door was shut and they were not ready to entertain any customer as their system was not working and I was told to go back. This has been happening for a long time & am not even able to take my phone back. Please address this grievance.

Our blackberry playbook 32GB Prd[protected] , IMEI NO.[protected] was purchased on date[protected] ,invoice no.-5759 from ARORA sons , Q-11-A lajpat nagar-II ,new delhi-110024 , phone no.[protected],29847200. Within 5 months of purchase a complete blackout was seen on the screen . We understand that we have been supplied with a second hand/defective piece since blackberry was offering 50% discount on this product. After filing our complaint at a service center in faridabad we got a shocking reply that handset is not under warranty due to liquid damage which we strongly refute and see this as a concoction to avoid repair of defective handset . when we approached them they demanded Rs9000 from to repair the handset. Again we approached them and they further demanded repair charges of Rs 16000 as repair charges which is more than the cost of handset himself. This shows utter disregard of warranty clause and amounts to cheating by selling a defective handset which is irreparable & causing undue harrasment by demanding Rs16000 which is more than the cost of handset. Under these circumstances we request consumer forum to direct M/S blackberry to replace the handset and pay the damages for harrassing us inspite of selling us a defective piece & refusing to repair under warranty.
With regards
Rakesh Bahadur Mathur
[protected]

This is with regards to the Handset i brought on 1st january 2012.
I brought model 9300 in white color with PIn no. 2787D68C.
The problem is that i have got my handset replaced or repaired 3 times and every time there is a problem they keep my handset for atleast 15 days.
Last i submitted my handset at Lajpat Nagar center on the 27th september 2012. Till now whenever i call them they say that handset have not been dispatched from god knows where and every time they say that call after 2 days.
I have also written a mail to some rohit who is working with the redington organisation.
I really don't how can they have new handsets in the market readily available whereas they keep the customers complaint pending for months and months. I am really pissed off with the services provided by them. Kindly help me...

I have bought bold 4 from blackberry authorize dealers in noida sector 58. Since starting i facing problem in this phone of works very slow.so many times i have have to take out the battery and restart the phone in every one or two days. Secondly the main and other issue is battery backup which even lower than a chinese local mobile phone. I have to charge this phone minimum two times a day and sometimes three times also.now if we contact blackberry service center they need this phone for atleast one week to send it to the company and they are not even able to provide us backup phone also. Third the charger problem as while the phone is getting charges i cannot even touch the phone because if it move bit the charging gets stopped. So now this is the performance of phone worth rs 32000.

hi,
this is jatin waghela , a resident of mumbai .
i have purchased blackberry curve 8520 on 18th november,2011 . but since after a month or two after the purchase , the fone started giving problems.
within two months of purchase the track pad of the mobile stopped working . it was not working at all and i had to use such a faulty mobile . i gave it for servicing in the month of june . it took almost 15 days to get it repaired .
again in the next month the laud speaker of the mobile stopped working , i couldnt use my phone for a long time and again i had to give it for servicing on 3rd august , again it too 15 days for servicing .
now again my phone is giving problems , it switches off automatically , for eo to three days , sometimes keypad does not work , phone hangs frequently ,and again ill have to give it for servicing ?
its been 9 -10 months and i have already given my phone ti the service centre twice.
i am facing many problems because of this faulty handset , its just a waste of time money and energy.
i want my phone to be replaced and not serviced this time !!!!

i submitted my blackberry playbook on 23rd of august 2012 to the nearest blackberry service center due to some charging related issue,since then i got no confirmation message regarding device status or any email from Blackberry,i called the customer care few times but they would always repeat the same line "Its not arrived yet" blah blah.i called them today also but they told me me that it would gonna take a while,they said that it would take another 2 weeks,i am really loosing my mind now.Blackberry customer care is worst,they don't know how to behave,the customer care guy told me that he could do nothing about the delay and told me to go somewhere else to complain,when i submitted my playbook they confirmed me that it would take max 14 days.i i am complaining about my issues everywhere but nobody cares about it.I use my playbook as ebook reader,and now i can not even read ebooks because of poor blackberry service.

I had a screen problem with my BlackBerry 9780 wherein I used to get a white screen instead of the usual display.

I took it to the Redington India Blackberry authorized service centre in Ahmedabad and they told me that they would need to send it to Bangalore for inspection.

Few days later, I got a response from them stating that the handset did not meet 'warranty criteria' and it was 'irrepairable'. Why is the handset which costed almost Rs. 30,000 and which is less than a year old having screen problems and why is it not repairable when it's in the warranty period?

I would like Blackberry to either fix my handset as it's in the warranty period and/or replace the same as the phone was not damaged by rough handling on my behalf.

Hi Guys

This is for all those who are considering to buy a Blackberry handset. Please think 10 times before you buy one. The after sales stinks. The support is horrible. I bought my handset to SAP Mobile at Dadar, Mumbai on 30th August 2012, today it is 11 Sep 2012 and they dont even know when we will get the handset back neither do they know what the problem is with the handset and what are they doing to resolve it.

When you ask the contact details of people in Blackberry they do not want to share. With great difficulty I got the nos. of Mr. Randhir Krishna [protected] but no response. Then I tried calling up Mr. Chaitanya of Blackberry [protected] but again no response.

Why should Blackberry take so much time in servicing a handset, the probable reasons could be

1. They are getting too many handsets for repairs
2. Not having the right manpower to handle the no. of handsets being received for repairs
3. Planning to close down its operations in India

The above are the only reasons why i can think of.

Guys please think 10 times before you buy a new blackberry.

Best Regards
Girish S. Kabra
kabra.[protected]@gmail.com

I purchased Blackberry 9300 handset on 23-4-12. The battery charger stopped functioning on 16-8-12.
It is still under warranty.

The charger was handed over to M/s. Service City, office No. 201, 2nd Floor, Sagar Plaza, Laxmi Nagar on 17-8-12 for replacement. The desk incharge told to collect it by 31-8-12.

Yet, there is no response from the service centre.

The IMEINO : [protected]., dated: 17-8-12

Why there is such a lackluster attitude towards consumer.

I would like to know when will it be delivered

Manav Mahajan

keypad is not working properly and is creating a problem in handling the calls.blackberry center in meerut are not giving good response in handling my complaint inspite of my phone being in warranty.I want my phne to be repaired immediately or it should be replaced by a new one phone is used very less and is under warranty.

waiting for your early response,
rakesh garg
rakesh.[protected]@gmail.com
[protected]

I had purchased a set from airtel bharti blackberry with airtell Sim. The above set has got defective within 3 months of ourchase. I had handedover it to airtell for reparing and after 30 days they have returened it to me that it is repaired but it was not repaired. Now after many chaseup they are not responding properly even not picking up the phone.And my set is still giving trouble i want to get a replacement against it.

Dear Sir

By this mail i want to take your attention regarding the Poor Services of Blackberry Service Center. I am having a blackberry Curve 9220 which i have purchased in June-2012 itself. From the day one i was receiving the problem of automatically restart of my mobile, but due to busy schedule in office i have given on 14th Aug.2012 to your Jaipur Service Center for tracing the issue, after the deposition they have returned my mobile on 18th Aug. 2012 and confirmed me that now my set is working ok and we have installed the software in the same.
But now again i am receiving the same problem in the same, its again creating me problem and automatically restart is happening in the same.
FYI, still i have not installed back up in my phone (as i was assuming that there may me some virus problem was there)
Details of my Work order as below:

WoNo: JAI/BB/12/02643
DC NO : JAI/CD/12/02563
IMEI NO : [protected]

In mean time many time i have contacted Blackberry on their mail id but every time mail not gone.

Regards,
Manish Jasoriya
+91-[protected]

Hi Sir,

I would like to make a complaint regarding my Stolen mobile phone.

Block IMEI Number and Kindly trace my Stolen mobile BlackBerry Curve 8520.

Someone stole my Blackberry on 17th August 2012 at metro Station. I have informed Delhi police regarding this incident and do FIR against the sim Block. I have also contacted reliance customer care regarding my sim block. And they blocked outgoing call on this number [protected].

Mobile details:

My Name: Depinder Singh
Phone Model : BlackBerry Curve 8520
Make: BlackBerry
Color: Black
My Email : [protected]@gmail.com
Missed Date: 17 August 2012
IMEI No : [protected]
PIN : 29895D1B
BT MAC : 68ED43EF4CB3
Sim Operator : Reliance
Sim Number : [protected]
Alternate mobile no : [protected]


I Kindly request you to trace and find the mobile. Please block the mobile using the IMEI number mentioned above.

Please treat this as my complaint and I request to take necessary action to get back the mobile. Please let me know if you need any additional information.

Thanks,
Depinder Singh
B-1223, G.D. Collony, Mayur Vihar Phase-3.
Delhi-10003

Dear Sir,


As iam to inform you that iam the customer of blackberry phone where
iam facing a problem in my phone which is a liquid damaged in which i have handover my phone
to blackberry service centre{ Redington{ India} Ltd, B-32,First Floor, Lajpast Nagar-2, New
Delhi} dated on 23-Jul,2012, but 19 days had been passed but i still didn't received my phone,
not only this but also i had visited for my phone to service centre 3times in a week, where
the service incharge told me that your cell phone has yet not came from banglore which is
under warranty process, where i asked that iam going to move to the consumer court and going
to shoot a mail against your service centre to TRAI & RTI where he got angry and said that{
App ko jo kuch bhi karna hai kar ligyae hum log nahi support kar saktae aap kaa and hum aase
kaiye nonsense mail receive kartae hai RTI & TRAI kaa}, as i want to let you know that i am
not going to received the same handset because of it will going to create problem in future
not only this but also i am getting hamper my official work due to not receiving my mail on
time due to not having my blackberry Curve8520, as the behaviour of the service incharge is
not good, this is not the end of my mail but i would like to share one of the issue which iam
already get faced by the same service centre that they even not picking up my phone calls
where i have given several call to them to get know my phone status.

So, hereby i request you ask the company to get issue me a new handset
in replace of old one within two days & until and unless iam going to a consumer court against
blackberry, because of iam not able to perform my official activity due to absense of my
phone.

As i want to share also that today and 2days before also i had given a call to service centre where they are not receiving my phone and the date has passed but i didn't received any conformation from the company, this is not the end but also i have send mail to higher authority official of the company on given mail id's:1- zakir.[protected]@redington.co.in, 2- sivakumar.[protected]@redington.co.in on dated Fri, 10 Aug 2012 12:49:06 IST, but still i didn't got any conformation from them also that whether they have taken any action against service centre or not.
*****************************


Detail's:-


Work Order No- DEL/BB/12/13859
CASE ID- BB0492312
IMEI NO- [protected]
CALL TYPE- WARRANTY

With Regards,

PARITOSH JAISWAL
Cell:[protected]

This is mohsin khan, i purchase BLACKBERRY 9300 8month back, now i am facing problem with charger.
I went redington service center at secunderabad. they said first accessories warranty only for 6 months. so you have to change at your cost.

I am agree to take blackberry original charger from authorized sales center, But i was shocked to hear redington India limited will not provide 2nd purchase warranty and guaranty.

That means blackberry(authorized seller in India) wants to sale for once after that you live with you god.

My main concern is, i am ready to pay for original ones but Redington India ltd refuse to give second sales warranty. why?

BLACKBERRY should have to take action against theif people like redington India ltd.


I have written evidence from Redington service center.Hyderabad.