HDFC Bank Complaints & Reviews

Dear Sir/Madam,
I want to bring it to your kind notice that my Credit Card no [protected]- Master Card Gold had been lost on 14/10/08 of which I came to know on 15/10/08 while making payment of purchasing done by me at Vishal Mega Mart at Patna. After checking properly my wallet, I came to know that I had lost my Credit Card and immediately I have called at Customer care no [protected] & got my card blocked. But at the same time customer care executive confirmed me that my Credit has been debited by Rs of (4600+12595) i.e. 17195.

in this regard, i have lodged a FIR and sent a Charge Dispute form to HDFC bank.
what option are now available to me conserdering the point that without verifying my signature Merchant has done transaction to an unknown culphrit. liability to pay the same is on my account now.
pl advice
regards
Sumit Sharma

Recovery aggents are harasing by the call. instead of i have paid the ammount and also informed to bank by the call.
they are collection agencies of this bank.and calling on my cell & my company Nextension No. I am depresed

Nos from wheere they are harasing-
[protected]
[protected]
[protected]
[protected]

many times i sent the letter to ahmedabad hdfc.
i complaint that my card has been re-issued by third person.he provided my details to customer care on phone and asked to re-issue new card.he directly went to courier office showed duplicate documents of my name and successfully got the delivery of new card.
many times i informed the bank orally and written but bank's officer sandeep matta do not responds me at all.
i have all the proofs of sending letter.
the third person have accepted his fraud acts and says to not to pay a single rupee to bank and also says that bank cant create a problem for him.
recovery people is asking to me to pay 35, 000 rs. but why should i pay when i havent used the card.these were the fraud acts of third person.i have provided full details to bank but bank is asking to me to pay.

I think the HDFC credit card division is the worst of all. Unethical to the core. I was staying in gurgaon and shifted to mumbai, informed the change to HDFC but they did not updat their records. Then the collection agents start calling me up after 6 months. I keep asking them for a statement, I get none. Everytime I'am asked to pay a minimum amount which I pay and then there are no phone calls for a month. I keep emailing them without any response, I keep calling them no response. Then I shout at them that I will not pay astronomical figures as I have paid in complete, The calls stop for a long time, Again they have started demanding. I suggest HDFC creditcard division be closed.

[protected] Forwarded message[protected]
From: Balakrishna K <balakrishnak.[protected]@gmail.com>
Date: Oct 18, 2008 5:09 PM
Subject: Error in Bank statement "Customer Care Irresponsible"
To: we.[protected]@centurionbop.co.in



Hi,


I'm "Balakrishna K", i've Miracle credit card of Centurion Bank of Punjab. My Credit Card number is "[protected]". I've paid my due on 21th june 2008 with Cheque number "106493" of HDFC Bank, which got bounced. I realised this and made payment by cash on 9th July 2008 of Rs. 1200. However, i see the same outstanding amount repeating every month along with interest charges dated "10/08/2008" and "03/09/2008". I've given several calls to convience customer care. Today i made call and representative named by "Lata" received and can't understand my query dropped the call. I made another call and spoke to the Supervisor called by name "Mr. Murali" and asked him my call reference number which they fail to give and suggested to email rather than resolving the issue there and then. I've asked them to check the statement from the month of August till the date, which clearly reflects in the statments, but they kept blowing their own trumphet saying that i've to pay outstanding amount. This is when i'm writing this email to resolve my query, please check my statements from the month of August 2008 till the date. Is there any body at "We.[protected]@Centurionbop.co.in" who can understand and resolve my query. I think this is not less than a miracle from any Customer Care.

Hoping for resolution at earliest.

Regards,
Balakrishna K

Respected Sir/Madam,

I am working in HBL GLOBAL PVT.LTD. form last four month at Ansul Plaza, 4th floor in credit card division.
My TL Rajni trorcher me a lot.she call on every sunday and public holiday also.she asked everytime that i want your resingnation Letter, so that i have tension everytime.she don't give leads everyperson regularly/farely and in case of leave, she send me the massage that "you don't need come to offce from tomorrow, don't take it lightly."

Corrupt HDFC!
On 15th of October 2008 I read an advertisement in Midday (page no.23, classified) regarding the sale o[censored]sed two wheeler and four wheeler which was to be held on 16th of October 2008 between 10 A.M. to 12 P.M. at Shree marketing, ghatla village, chembur when I reached the site at 6.45P.M the watchman did not answer properly and asked me If I belonged to any agency. And he did not let me enter the Premises to see the vehicles.I had traveled from colaba to chembur in heavy traffic and on reaching there I had to hear such kind of reply.If only agencies are allowed to purchase the vehicles why do HDFC Bank place advertisement in the newspaper for the sale? Is it the bank’s problem or the officer’s incharge are corrupt who don’t allow local public to purchase as they don’t get commission?

hi this is sushil.r.mishra,
i have recently applied for c.c. 15 days ago, a telecaller called me up named dimple([protected]) and said ur gold card have been approved for which u only have to give ur pancard only and nmo other documentations,
later on i caled up status check but they said it has been declined due to some resi verification but i am staying from last 3 yrs in naigaon west with my relatives and no one came for such verification can u pls check the reason y it has been declined. and if it is declined y it was earlier said that ur card had been aproved.

my contact no. is [protected]/[protected]. my dob is 17/07/1986. pls call me and also give the revert on my email id [protected]@yahoo.com

awaiting for ur response pls do the needful for the same.

I had availed a home loan from Centurion Bank of Punjab in September 2006 (home loan number HHSG[protected]) at a floating rate of 9%. The bank was subsequently acquired by HDFC. The bank has increased the rate of interest thrice without informing me even once. The rate was increased to 9.75% in three months, to 10.75% in another three months, and to 12% after another 6 months and not once was I informed by the bank. The loan saction documents clearly state that the bank has to inform the customer on changing the interest rate. This increase has resulted in serious increase in interest payments running over a lakh of rupees in total. I would like such unethical behavior of banks to be dealt with severe punitive action.

I am a Gold Credit card holder of HDFC Bank. HDFC Bank allows a cashback of 5% on the Railway tickets booked through credit card from internet website named IRCTC which has an url www.irctc.co.in. I booked tickets worthRs. 54307 in the month of June from date 14th till 25th. Normally, the cashback amt. is credited to the account within few days. They claim maximum of 90 days to give such effects. To my surprise, the same has not been credited till today. On email and phone conversation to their customer care, the reply they gave was not satisfactory. It seems that they are deliberately lingering the issue. They ask for the proof of such booking, though everything is in electronic form. Inspite of that, I supplied them with emails of ticket booking confirmation that I recd. from IRCTC. But, still there is no further action to reimburse me with the cashback. On[protected], I informed them through email that I will not pay my credit card dues from now onwards till the cashback is given. But, though there is no action. On the contrary, they have charged me with late fees for not paying the dues on 2nd October, 2008. Please guide me and help me in reimbursing my cashback and ask them to waive all financial charges, late fees and interest occured due to this. Thank You.

DEAR SIR,
PLEASE NOTE THAT WE HAVE SWIP TWICE IN SBI ATM AT ISMAILGANJ BRANCH AT LUCKNOW AT 7.08 PM TODAY. BUT WE HAVE NOT RECD THE MONEY FROM ATM AND GET THE SMS THAT Rs.6000.00 ANOTHER Rs.6000.00. DEBITED FROM MY A/C No.[protected]. AND CARD No.[protected].

KINDLY DO THE NEEDFULL.

LAKHAN LAL MISHRA

I have received the bill of my credit card September payable in Oct dates due date as 3rd Total amount due 4861/-,

Which i have paid in cheque dated 2nd /3rd Oct in HDFC Bank Bhandarkar Rd Branch amounting to Rs:4800/-

So when Called to Customer Service & enquired about this late Fees, the explanation that i have received is rediculas, the service executive told that its is the interest payment on Rs:61/-(Balance not payable) for a month.where every logic fails.

Request this complaint to be adhered by HDFCBank & reverse the additional charges levied.

Shailendra
[protected]

my self ruchika nizawanmy Emp Id is R11122. I was in HDFC Bank ltd. but under the Hbl global pvt. ltd. before 4 MONTH. I left my job. So please guide me how can i get my noc and ppf amount on my e mail address&mailing add is h/no 666 roop colony bakra mkt
near lemon factory karnal (haryana)132001

Dear sir,
i have given complaint regarding my money transfer to unknown person through HDFC bank account by third party transfer .
Still now there is no action on the person on which account that money got deposited.
When i will get money back .
i tried to give complaint in Mumbai police but they also refusing to take complaint against that person .
so please take some action ..
Thanking you
regards
Rajendra v Sakhare

hi guys
i am member of hdfc gold card holder.As i live in abroad.
but i use to pay everymonth bill ontime, as i couldnt recievd my statement or bill by mail, whereas i used to get everymonth.
hdfc people charged me 600, i dont know why?it should be reverse?

This is unprofessional service from the hdfc bank indeed.
i am peacedoffffffffff man.

I have NRE Account with HDFC, recently Rs.40, 000.00 has been withdran from my account fradulently, I got withdrawal alert on my e-mail and I called up to HDFC Bank-Mumbai to ask about this withdrawal, at first no body was giving me proper response and almost half an hour i kept on calling from Dubai to Mumbai by my Mobile and landline, at last I got somebody to reply and he infomred me that through my 'Debit Card' which is given by HDFC bank, cash has been withdrawn and somebody has purchased materials from some shop, cash has been withdrawn by ATM machine in Russia, I imediately same time asked customer service staff to block my debit card.

How can it be possible that anyone can withdraw money cash in Russia ? whereas I am here in Dubai, U.A.E. with my Debit card which is underlock and key. I have not been to Russia any time, even I have not given my debit card to anyone even to my wife so far to use it.

My Complain no. with HDFC is[protected] and enquiry ref. no.
A46660652.

Can anyone help me to get my money back to my account ?

I am looking for Indian government to interfere in this matter, I need RBI interference to this matteril, I want this matter must be interfered by bank associations in India and abroad.

I need assistance of a lawyer who can fight with my complain case.

This must be done by following things :-

a)Either HDFC computer syster has got error or
b)Some body has breached HDFC security system or
c)This is done in association with top employee of the company or
e)This is done with full knowledge to save some body in the bank.
f)Or This sidone to save to the bank from finalcial crisis and they are choosing NRI so that they will not complain to the right institution.
g)Or HDFC security system is not proper .

Who can be responsible for the above things, only HDFC not a customer like me.

I need help from all the quarters to stop fraudulent activities of this kind of bank.

I am fully sure that HDFC is fully involved in this kind of activities.

I am not going to leave any stone unturned to get my money bank. HDFC has to pay my money back.

Please help me if you can on my e-mail ID [protected]@yahoo.com, My name is Rajesh

dear sir
i have a personal loan from hdfc bank loan a/c no LAN12586790. some mr karan oberoi from classic ansal tower, new delhi having phone number[protected] calls me up for collection every time. he is rude to me every time in talking and would send collecting person first to the two addresses given by me for my reference at the time of my taking of the loan and then call me that the person is standing at my relatives place and i have not been picking up my phone, when my phone was never off or was never like that i did not answer the phone.

From,
Previn Vincent
Chennai – 600028


On 13-Mar-08 morning I found that a sum of Rs.38000.00 was unauthorizly transferred from my HDFC a/c to another HDFC a/c #[protected] who’s a/c name was given as Manuram Basumatari through third party transfer facility using my netbanking. Immediately I call HDFC Bank and filed phone complaint and the complaint number is[protected]. During my complaint the bank people said that the amount was not yet credited into the his a/c, but they did not take action to stop the transaction rather they asked me to come in person and give written complaint. Next moment I went to bank and given them written complaint and I asked them whether they have stopped the transaction or not but there reply was that guy has already withdrawn the money from his account which is absolutely bank’s lack of service.I was so tensed and shocked to hear that.

Next day myself and my wifewent and spoke with the branch manager MR.VENKATESWARAN for nearly 45min. He called that guy and asked him to deposit the amount within an hour for what that guys said he will do it, but till today I did not get the amount. Then the branch manager said there are only 2 possible was for this to happen either I should have accessed some phising emails or I would have given my username and password to someone. I strongly disagree with the above 2 options because I am also a software engineer working in software field for more than 9 yrs so I know the importance o[censored]sername and password and I am 200% sure I did not access any phising emails because I know what phising emails are.

What ever I was telling the manger was not at all bothered to take to his ears rather he harassed me asking me to accept that I accessed phising emails, he asked to to accept so that I will get back my money, since I don’t want o fight with him I stayed calm, in the meantime my wife became very dizzy and she was about to faint and was crying, on seeing this the branch manager wanted to somehow get us out of the bank so he said ‘Don’t worry sir you will SURELY get back your money and I gaurentee for that. He insisted me that he can claim insurance and get back my money with a week or 10days. So on hearing that myself and my wife was much relieved and came out of the bank. Only today I came to know that only because he wanted us both to get out of the bank he was giving all false information.

Next day we went and filed a CSR complaint at J5 Police station, Shastri Nagar, Adyar for the lost money. Station Inspector immediately called the branch manager and enquired for which the manager replied that he will take care and will return the money through insurance with a week or 10days, so 2nd time he gave assurance that through insurance he will get back my money. So I stayed calm for next 10days and after that I started to followup again.

During followup I came to know that banks risk department will take of these fraud cases so we both went to HDFC Bank, Nelson Manickam Road and met Mr.Gururajan Sampathkumar who was handling my case and discussed with him. He strongly said there is no such insurance for net banking and he don’t know why the branch manager told like that, he said we will get our money only if the guy is caught, on hearing this me and my wife were so (no words to say…..). After that we understood that the manager purposely gave false information about the bank inorder to get us out of the bank. After that we came back home.

Next day from my office I called one Mrs. Kavitha Krishnamachari working in HDFC headoffice located at ITC building in Mount Road and told her my story and that the HDFC besant branch manager told me about getting my money through insurance and I wanted to confirm that, she asked me to call after 30min, when I called her after 30min she said she spoke with the branch manager Mr.Venkateswaran and that told me that he never used the word Insurance to the customer. This again aggrevated our confidence about the branch manager who hold such a responsible position. After that we clearly understood that the manager is not a reliable person. I think he should not be in that position if he is that type of a guy who give false information to his customers in order to protect himself, he does nto know that he is spoiling banks reputation.

On 04-APR-08 the inspector of police called the branch manager and asked him the status for which the manager does not give him any responsible or proper reply and inspector told me that the branch manager is not even trying to initiate any anything from his side, he blindly trying to save his bank and he says that the customer lost his money because he leaked out his password, inspector also said the manager does not take any steps to solve this problem and he is not ready to do anything for you.

Myself, my country manager, my finance manager used to sending emails after emails to the manager to get the status but he never replied even once, my finance manager also said the manager has never replied even official emails because he don’t want to keep any email records.

Tommorrow 15-APR-08 I am filing FIR with Adyar Police station based on the complaint I gave at the commissioner office, I don’t who else can help me in this regard.

I am a ordinary salaried person so this is very high amount for me I cannot afford to keep calm so I am trying my best to retrive my money.

After this most of my office colleague have already disabled third party account, infact they are afraid of continuing with the bank. I think my company is thinking whether to continue the salary accounts with this bank or change to someother bank which again is a big black mark for the bank.

Yesterday I came to know about the RBI Ombudsman so immediately I called[protected] and spoke, they asked me to send mails to [protected]@rbi.org.in, based on this I am sending you all the details .I think this is the last hope for an ordinary citizen like myself. I hope you will do the needful for me .

Thanking you,

Yours truly,
Previn Vincent

After joining my present job, I opened a HDFC Bank Salary account through the HR at my workplace.
After the initial processes were over, the welcome kit of the HDFC Account arrived at my workplace. I discovered that the name printed on my ATM/Debit card was however misspelled. This as per me was a serious error which I brought to the notice of the Bank officals via the HDFC bank hotline.
After endless calls between me and the HDFC hotline where there is no accountabilibty/ownership of issue and absolutely no linkage between one call to the another some shift supervisor told me the below.
I was told that since this was a new account, in order to change the name on the Debit card, I had to give application to cancel the welcome kit and give another application for a new welcome kit which would include the card with the changed name.
Hoping to get to the end of it, I even did the requested re-application, though it was no fault of mine for the misspelt name.
After another big delay where HDFC reprocessed my application i got my new welcome kit.
I had the new card in the kit, but surprise, surprise HDFC Bank still managed to send me the new card with the MISSPELT name again.
From the start of my misery when i opened my account with HDFC Bank in July, to till date I am just hoping for a divine intervention which will solve my problem. I am still trying to get someone to resolve my problem. Each new day brings out a new person to whom i have to explain my issue all over again.

I hope such a large organization like HDFC Bank has some person who will tell me that "this my job and I will ensure that you will get the new card with the correct name by so and so date."

I hope that such a professional organization like HDFC has recruited some people who have the authority to tell me this.

Regards,
Nikunj Panchal

Dear Sir/ Ma’m

Loan Ref. No. – 13389700

I, Sumit Budhiraja, had applied for car loan in the month of June 2008. On 14th June 2008, I was paid visit by your representative for car inspection followed by office inspection. No reply/confirmation followed from your office.
On 25th July 2008, I received phone call from your side that car need to be inspected again. On 28th July 2008, car photographs were again taken. I was told reason, that nothing had happened on processing of my loan file, so the previous inspection report had expired.
Again no further response from your side.
Shockingly, on 9th August 2008, at 4:09 PM, I received a SMS at my mobile from HDFC-BANK, that my first EMI of Rs. 9276/- is due on 7th September 2008.

I demand an explanation that till date I have not received any communication/ confirmation and more so over, no cheque/ payment from the HDFC Bank, then how come you can demand EMI from me.

I wonder, which is this kind of banking, where without giving loan to borrower, the lender (HDFC) demands repayment.

I am completely baffled and frustrated at such a lingering and dark functioning of the bank. I state in clear terms, that you cancel this loan with immediate effect, I am not liable for a single paise payment to you, and if you people try to harass me, I would be forced to lawful measures against Bank.

You are advised to revert to me with the confirmation of cancellation of this phantom loan and return my documents at the earliest.

I have already waited for your response since June 2008 and now bullishly you demand EMI without disbursing loan to the borrower.

Sumit Budhiraja
CA, LL.B., M.Tech, MBA, MASE, MCP, B.Sc.