HDFC Bank Complaints & Reviews

Hi,

ATTN: HDFC BANK USERS :Your online bank account is at risk. its not secured any more.

I, Parikshit have Savings bank account in HDFC Powai Branch. On 22-sep-08 my account was debited by 996.00 INR and I received SMS on my cell phone the same time I called your customer care and informed that this transaction was not done by me, so kindly do the needful they have disabled my Internet Banking and gave me the case Number #[protected], I called back again on 23rd and spoke with Khushbu at around 11:39 AM, She gave me another Case Number stating this is new case number #[protected] on the same day I spoke with her Manager Greg. he said that I will receive call which I never received, I made several calls to Customer care then they told me to contact Nearest branch, so I visited your Evershine Nagar (Malad) Branch, I have submitted the letter which talks about the phishing transaction happened on my account. I received call once from Divya Joshi stating we are working on this and will get back to you which she never did so I again made call on 26-Oct-08 and spoke with Shahista after being on phone for so long she disconnected the call and called back and then I spoke with her manager Dhaval and he said that he will get back to me or some one will call me back from my home branch but I haven’t received any call, I called back again and spoke with Vaibhav from Complaint department he also told the same thing, spoke with his manager Greg and this time he asked me to contact my home branch which I did I contacted Powai Branch on[protected] and spoke with Silvy Abraham she works as a PB Authorizer in powai branch, she told me that they are still working on it and she will call me. I waited and then decided to contact your Grievance Cell which I did and spoke with Shabnam on[protected] at around 11:09 AM and she gave me another case which is TF[protected] and she asked me to wait for another 2 days. But not reply again I called on 13th Nov 08 and spoke with Harshad and he said the same that wait for 1 day as their is bank holiday. I have made several calls to your Customer care but no one seems to help me and they said we will call you within 2 days but no on call back Very poor customer service. Online banking is not secured at all with HDFC bank.

I am asking them to at least provide me the Cell phone which was recharged so that I can handle the situation from my end but that too you people are not providing me, I am really very disappointed with the kind of service you guys are providing to your customers.

I have lost Rs 1, 09, 000/- through HDFC netbanking Third party transfer by some unauthorised person .

HDFC is not giving any support nor any proper response, every time they changing their commitments and dialogues.since 40 days.

The blame goes to HDFC bank because of their un secured netbanking service compared to other banks netbanking.

How HDFC is responsible by their unsecured service as follows.

1.) HDFC customer care operator service is only between 8:00 A.M to 8:00 P.M.

culprits have done such transactions only on weekends where is no proper customer service.now-a-days every bank is providing 24X7 customer care service.
if such 24x7 service was available i could have requested for stop payment service soon after receiving the SMS alert.

2.) There is only one single password for netbanking login. where as other banks have provided multiple passwords like transaction id, transaction password, security device, other logical combination of code printed on back side of the ATM card.

HDFC doesnt have any such double security system . one password is leaked any sort of transaction can be done which is fully unsecured service.

3.) By default the Limit for TPT is 5.0 lacs. actually it should start from lesser value. But for cash withdrawl it is fixed at lesser value.

hence a chance for the hacker to sweep out the complete balance amount less that 5.0 lacs.

4.) In order to add a beneficiary account for TPT it takes 24 hours time to get registered but what actually does the process do for 24 hours as there is no relation security check between the beneficiary name and account number.
where as in cheque name of the beneficiary is important but in TPT funds transfer there is no such relation.

This point should be noted.

5.) You have provided virtual keyboard as a security for entering login details customer-id and password but at the same time if by mistake user enters from hard keyboard of the PC it accepts, then where is the security, there is no purpose of giving Virtual keyboard.
Actually when the provision comes for entering customer-id and password the system should not accept from hard keyboard.such service is available with all other banks.

6.) Since my money has been transfered to culprits account in another branch of HDFC bank then it is HDFC responsibility for reversal of the amount by any means.
Since the culprit person is absconding then HDFC verification team is also responsible for this as that culprit customer also holds gold debit card.
ther should be several proof documents to be submitted to get the gold debit card but HDFC has issued to a tom-dick 'n' harry customers.

Kindly help me in this regard .

i fell it very hard as iam alone in this struggle.

Regards
Rajesh Jutur

PLS FOROWARD MY A/C STATEMENT IN MY E-MAIL ID AS PER QTR.
MY DOB- 06/10/1983
PH NO.- [protected]


THANKS & REGARDS
PROKASH BARAI
#[protected]

Hi
I am having Credit Card of HDFC Bank. There was a service to pickup up the cheque for outstanding balance before due date. Till date no body comes to pickup and nop body even bothers to call back.

I submitted the complaint by phone banking. They (bank representative) apologies and told me that no extra charges will be levied upon. But the charges were there on new statement.
I asked in writing for the clarification and reversal of charges before I pay the cleared amount. They (bank representative) did the reversal and again put charges in next statement.

This thing is going on from 3 months but bank is not taking appropriate actions to solve the issue and unnecessary harassing me for paying the minimum amount. Please guide what to do. My email is [protected]@gmail.com

Thanks & regards
Vikas Garg

I had deposited an ICICI bank chq in my HDFC account on 12th Nov and ICICI had debited my account on 12th itself but HDFC bank has given credit for this cheque only on 15th Nov evening as a result of which my EMI chq dated 15th Nov was returned. I can't understand how local cheques take 4 days to clear incl deposit date - though in my account on 14th they have shown credit but with value date of 15th. Why can;t credit be given on 15th morning and honour my EMI chq. HDFC has charged me Rs. 350 as chq return charges even though amount is available and Hsg loan I have to pay chq return charges

sir,

I have need my two wheeler loan a/c details and statement.Please give the statement immediatly.


Thanking you

Yours

S.Manikandan
No.112/80 C north St.Agani
Kovilpathu (post)
Sirkali (TK)
Nagai-(Dist)-609110...

Respected Sir,

This is to inform you that in regard to outstanding amount against my credit card. I wish to inform that I am regular in paying my installments against the loan of my card. I hadbeen a regular payee against all bill of my credit card time to time but 2 months before I had deposited in hdfc drop box. a chq. of SBI anandapuri branch of rs 3000., which has been collected by your collection department but it has not gone for clearance at my banker due to misplace by your people of the same which bank has accepted by apologying & one reversal letter.Then I starte geting phone calls from your collection agency & they start making my life hell irrespected of paying the amount again.I had to stop the chq from my bank which costed rs 100 from my account.HDFC have blocked my card by without informing me by showing overdue for rs 175 rs only. One side we are told that we are a gold customer for the bank by issuing a gold card and on the other hand we are forced to feel that the bank is robbing us. From the credit card services point of view the definition of customer in my eyes is now take cust and mar. More apart from that I even geting threat calls from Mr. ARINDAM KHASNABISH( Mob no. [protected]) seema service addressal pvt ltd&global recovery talks like a paid muscleman or goons of HDFC bank.He is sending his people daily basis for rs. 175 only & harrasing like anything with abusive language. I am 65 years old, retaired bank employee, a cardiac and bloodsugar patient but never seen this type of harrasment. Your customer care call center is absolutely meaningless. He talks like a parrot. Your local banks did not entertain any credit card complains. Such infrastructure of customer care is been made by the bank intentionally so that customer can not do any thing by complaining locally with bank’s branch office resulting in increase in outstanding amount which is the sole purpose of the bank in order to earn more. In other terms the white paper method for robbing the customer. I am very much disappointed. In fact there is no transparency in the credit card business from your bank.I am very much disturbed and scared therefore I have loddged a local police complain agaist unwanted people at my residence. I have made up a mind to not to pay any extra charges, if required I will take this case to your Chairman or Director, Consumer Court, RBI, Finance Ministry and Media. I would also like to see what benefits does my bank give to a gold card customer or what is the mission and quality policy or objectives does my bank have from customer point of view. Is it justified that one side Government of India is waiving the loans of our “Kissan Bhai” and other side my bank HDFC are finding out the unethical ways, methods and means to earn money? Kindly Take necessary action against my complain immediately, otherwise HDFC will be responsible for all consiquence of my life& my health.

Respectfully

Maniklal Acharjee
57/A, Barasat road, battala.
PO. Nona Chandan Pukur
Barrackpore
Kolkata 700122.

HBL GLOBAL PVT LTD
Posted:[protected]by anjali negi [send email]
PF NOT RECEIVED EMPLOYEE CODE A15491
To,
The Manager,
Hr Department,
Hbl Global Pvt Ltd,
kamla mills compund
senapati bapat marg,
Mumbai – 400 013.

Respected Sir,

Subject : Non-Receipt of PF Employee Code HBL/AP/A5491( indore Branch)

I am anjali negi ex-employee of Hbl Global Pvt Ltd, , and my employee code is HBL/AP/A15491( indore Branch). I left my job in last june30, 2008 and after the i received a PF Withrawal form from Hbl Global Pvt Ltd at oct 03, 2008, . iam not recieved my PF account no. from the hbl office indore . iam not able to send you PF witdrawal form pl. kindly help me to arrange me my PF a/c no.urgently.i requested to you please inquire in to the matter as i am not received my PF till today in my SB Account.

My personal details are as follows :

Name : anjali negi

Employee code : Code HBL/AP/A15491( Ahmedabad Branch)

Address for corespondence
house no. 9, scheme no.835/2, midas gold, ganesh puri
khajrana road, khajrana
indore-452001



Email address : [protected]@rediffmail.com

Mobile no : +91-[protected]

Savings Bank Account No : [protected]

Bank name : hdfc bank
trade house branch.
indore

Please look in the matter and oblidge.

Thanking You,

_________________
anjali negi

Dear Sir/Madam,

I opened my HDFC bank account on 17-09-08 and till today I cannot withdraw money from my bank account. I joined Accenture on 17-09-08.On 29-10-08 my salary was credited to my HDFC account. I was unable to withdraw money. I met Asha (who opened the account) on 03-11-08. She told me that they lost my employee Id. number. I gave her the employee Id. number then and there. Then Asha told me that the account will be activated on 08-11-08. On 08-11-08 she gave me a massage that due to some
Technical problem it is not activated it will be activated on 09-11-08. On 10-11-08 she came with a new idea and told me that my signature is mismatching (which is not true). However, I gave her the identity proof with my signature on the very same day. Asha told me that the account will be activated on 12-11-08. She also made me to talk with her manager named Rahul, who also gave me the same information that the account will be activated on 12-11-08. On 12-11-08 when still cannot withdraw my own money I gave Asha a call at 9:45, she do not have any answer for this. Since, then everyday I go to Asha and she doesn’t know anything about my account. I called in Rahul as well reading this on 14-11-08 and he is willing to take any action and hung up the call.

Please note:
I was unable to pay my mobile bill on the due date even though I have money in my account.
I was also unable to pay the quarterly premium on Nov. for my insurance.

Kindly take strict legal action against HDFC and file a case in consumer court. If possible you can also provide me steps to file a case in consumer court
and show me the path how to get compensated for this type of service.

Hope a positive reply will come from you people.

Regards,

Rajiv Gogoi

Myself Satender Singh Pundir, working with Indiabulls Securities as a Relationship Manager and having a salary account with HDFC Bank details given below:-

Name Mr. Satender Sing Pundir
A/C NO. [protected]


On 10 Nov. 2008 time 15.53 i have visited the ATM of Karkardooma Branch to withdrwa the Cash i have put my card and given my proper pin no. that put Rs. 1000/- cash withdrawal request but only Rs. 900/- cash was given by the manchine but debited Rs. 1000/- from my account Card No. [protected]

At the same time i have visited the branch which was next to ATM to compliant about it but no body have helped me from the branch than i have conted the Telphone Helpline there one of P.B.Authorizer have attanded my call her name was Ms. Anjali the have taken my compliant and given me compliant no.[protected] and assured me that the problam will be resolved.

But till now i m waiting for the response but no body have given me reply of my compliant, so tell where should i go and to whom should i compliant i m feeling helpless with HDFC Bank.


Regard's
Satinder Sing Pundir
Relationship Manager
Indiabulls Securites Ltd.
[protected], [protected]

Sir/Madam,
I Umesh Chandra had worked in HBL GLOBAL PVT LTD
during the period of 1 november 2004 to 30 october 2005 under in the ranjan narayan. my employee number is U00241, cost code is 5059 grade is G3, provident fund Account number is 35166.I urgentely required my reliving letter.
So, i request to authorised person to arrange me a reliving letter so that i appear in the interview.
Thanking you

Your's sincerly
Umesh Chandra
B-2495/E, indira nagar
Lucknow.226016
[protected]

From the landline number from which i was called i came to know later that this number[protected] was from the HDFC Credit Card division.The lady name "Sarika" from the JP Nagar Branch(Bangalore) who called me told that i was some "ranju" / "rajiv singh" (which is not my name/i never had any savings or credit card a/c with HDFC)and started asking questions about my address and behaved very rudely.She expected that i should give her all my personal info and at that point where she thought i should believe that she was from HDFC.

I didnt agree to talk to such a lunatic and she kept calling me again.So it is a wrong number she was calling and misbehaving.I kept my cool just because she was a lady.She has no decency to speak.Everytime i used cut the call, she called back.This happened Nov 13th, 2008.

I would request the HDFC Management to sack such an employee.She is a liability for the company.

The only transaction i had with HDFC was a Bike loan which i cleared two years back but i sure i would not ever deal with HDFC because of Sarika.

Regards,

Rajesh

I Credit Card Holder with HDFC bank, I have not received my credit card statement from last three months and Collection people are called he said that my bill is 14700 but my purchase is 12000, please send me settlement bill as i am not willing to continue with HDFC,
Mobile:-[protected],
Card no:-[protected].

I have one complaint with this bank (Bank of Punjab then Centurian Bank of Punjab now HDFC) pending since last 1 year plus, the same is address to the RBI as well but nothing is done by the bank.

The bank is worse in service and customer dealing,

1. They have not logded my EMI cheques in time accepted by the Sr Bank Employee in writing
2. Sudden increase in Interest rates that to without any intimation to the customer, wrong calculation of the interest Rates and the accordingly interest.
3. When enquired about the statement and the bank certificate for the interest provided wrong certificate and the loan statement.
4. Employee shout at me unnecessarily, and force me to close the loan account.

Please do help me !

Regards

Share Rapid

Dear Sirs,
Sub:- Unconnected calls being received from HDFC Ban, New Delhi/Gurgaon - Reg.
I wish to bring to your kind notice that my full name is Kandadai Srirama Sathagopa Ramanujacharyulu, working in The Singareni Collieries company Limited (Coal Mines) and I am a resident of Srirampur Colony for the past 30 years. I am having SB A/c No.[protected] at Mancherial HDFC Bank. I have chaned my cell phone on 4th April, 2008 with No.[protected]pre-paid) and the same also was informed to the Bank for correction. My earlier cell No.was[protected].
After changing the cell phone, I used to get calls from HDFC Bank, New Delhi/Gurgaon (Ph No.[protected] that I have to pay some dues for using my Credit Card. But I am not having any CREDIT CARD and I am conveying the same to them. They are telling my name as K.S.Ramanuja and the Firm and my pemanent address etc., what they are telling are not pertaining to me. In spite of giving the actual information, they used to call once or twice every month and I am giving the same reply.
On 7th Nov, '08, I have received a call again from HDFC Bank, New Delhi/Gurgaon (Ph No.[protected] as well as Police authorities that I have to pay dues. Again I have brought to their notice that I am not having any Credit Card and I am not a resident of New Delhi/Gurgaon, never visited the above places, I am not an employee of S.V.Construction, Gurgaon and my permanent address is not Pentapogu, West Godavari Dist as conveyed by them.
Probably, they are calling me basing on newly changed cell phone which was not with me earlier to April, 2008.
As the above unconnected calls are giving unnecessary mental torture to me, I request you to kindly look into the matter, take up with concerned authorities and do the needful at the earlier.
Thanking you,
Yours faithfully,
K.S.S.Ramanujacharyulu,
Qr.No.C2-26, RK-8 Colony, PO Srirampr Colony
Dist Adilabad (A.P) PIN - 504 303
Cell No:[protected]

I had taken a auto loan of Rs.200000/- from HDFC Bank. My auto loan account no. is 2048695. The monthly instalment was fixed for Rs.6402 and the instalment was agreed to be paid through ECS from State Bank of India Sarai Khawja Faridabad. The said instalment has been fully completed on[protected]. Today I contacted HDFC Bank Rajouri Garden Branch New Delhi for issuance of NOC but they refused to issue the same stating that there is an outstanding amount of Rs. 548 lying in my account on account of fine imposed against non payment of ECS in September 2007. However, I apprised all the facts that there was no fault of mine in not paying the instalement of September 2007 as the arrangement has been between HDFC and SBI. Instalment of September 2007 was separately paid by me vide cheque no.140518 dated[protected] which has been duly realized by the bank. During the said month there was sufficient funds outstanding in my account. No reason for non-clearance of ECS of September 2007 has been given to me either by HDFC or SBI . HDFC Bank is in the habit of imposing such type of fine in the past also. For example HDFC Bank had earlier imposed a fine of Rs. 256/-, Rs. 450/- and 81 in April-May 2006, Feb 2007 which were waived off by the HDFC on filing a complaint to the customer Service and I was assured vide their mail dated[protected] : "Quote We once again apologize for any inconvenience caused to you. Please be assured that utmost care will be taken to ensure the issue is not repeated... Eleanor Faria HDFC Bank - Unquote".
Please note that all the instalments have been paid by me timely and without any further delay. I have been declared by the HDFC a valuable customer. Now HDFC Bank has refused to issue me NOC till Rs.548 is cleared.They have illegally imposed the said fine without any fault of mine. I am being harassed by the bank.

Dear

Sir/Madam my self is rajbir singh rawat, working with hdfc bank(HBL Global) in credit card deptt as a territory manager. My emy Id is R15830.I received my salary of Oct Rs4200 which is 5000 short of my actual salary.I don, t know the reason of this.i am requesting you to do some needful from your side.

With regards
Rajbir singh rawat
[protected]

Dear Sirs,
Sub:- Unconnected calls being received from HDFC Bank, New Delhi  for payment of dues on Credit Card - Reg.My SB A/c No.at HDFC Bank, Mancherial is [protected] and I am not having any CREDIT CARD.  I have taken prepaid idea cell with No.[protected] on 4th April, '08.Since then, I am getting calls from HDFC Bank(Ph No.[protected], New Delhi, monthly once or twice, that I have to pay some dues for using my Credit Card.  Every time I am replying that I am not having any Credit Card, I am not a resident of New Delhi/Gurgaon, never visited the above places, I am not an employee of S.C.Constructions and my permanent address is not Pentapogu, West Godavari Dist as conveyed by them.On 7th Nov also I have received call from Ph No.[protected] from HDFC Bank as well as Police authorities that I have to pay the dues.  I have replied as usually that I am not having any CREDIT CARD.Probably, they are calling me basing on newly changed cell phone which was not with me earlier to April, 2008.As the above unconnected calls are giving unnecessary mental torture to me, I request you to kindly look into the matte, take up with concerned authrities  and do the needful at the earliest.Thanking you, K.S.S.Ramanujacharyulu, Qr.No.C2-26, RK-8 Colony, PO Srirampur ColonyDist Adilabad (A.P)           PIN-504 303

From

Prasanth Thomas
E10B Telephone Exchange
Gwalior Road
Jhansi (UP).
Phone: [protected]

To

General Manager
HDFC Bank
Head Office
New Delhi.


Sub: Please take necessary action on this Cyber crime.

Repected sir,
I am Prasanth Thomas, working in a software firm Suntec infosystems Pvt Ltd Trivandrum. Currently I am in client side BSNL Jhansi. I have salary account in HDFC bank Trivandrum. On 4th October through the net banking (TPT) 15000 rupees debited from my account to the account Manoj S Jhoshi. But I don't know him. And I didn't transfer 15000 rupees to anyone's account. I think it's a cyber crime that someone hacked my password. I complained to Bombay HDFC bank through HDFC bank Jhansi through phone. They gave me one complaint number that[protected] dated 06-Oct-2008. And they told me that they would take necessary action on it within two days. And I sent a FAX to Cochin branch about this matter. But till now I didn't get any reply from HDFC head office or from Cochin office. When I informed cyber cell they told me that to give complaint in police station or cyber cell directly or through Branch Manager. Directly I can't give complaint in police station or in cyber cell Trivandrum because presently I am in Jhansi (UP) for office work. So I went in Jhansi police station. But they were not ready to accept my complaint because my account is in Kerala. I wouldn't get leave in these days. Kindly I request you register the complaint in police station or in cyber cell. And please take necessary action to get this amount. Below I add my account details.Till now there has not action from HDFC or from police side.


Bank Details

Account no : [protected]
Name : Prasanth Thomas
Angamaly P O
Branch : Trivandrum Branch (Kerala)
Net banking id: 21103034
Complaint no :[protected]

Yours faithfully,
Prasanth Thomas

My name is being printed wrongly in all the statements with my surname at first and first name at last. I went to the Koramangala Branch, Bangalore and requested for change of name. The lady asked me to fill a form and submit it with supporting proof, employers letter, a personal request letter.
I did submit all the forms and I was told the change will reflect in 5 working days. It's been more than a month and still my name remains the same. I called the customer service and raised a complaint, but still no change.
I can't believe the bank is so irreponsible!